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    Hospitality Industry Technology Exposition & Conference

    November 14–15, 2017
    Conrad Dubai
    Dubai, UAE

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    Hospitality Industry Technology Exposition & Conference

    April 11–13, 2018
    RAI Amsterdam Convention Centre
    Amsterdam, Netherlands

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    Hospitality Industry Technology Exposition & Conference

    June 26-29, 2018


AI in the Hotel Industry: A snapshot of the potential impacts

SiteMinder Blog 18 October 2017
The concept of artificial intelligence (AI) is nothing new. It has populated classic novels and films for decades. The theory and imagination always existed for such a creation, but technology was too limited for it to exist in reality.

SiteMinder named among The Silicon Review's 50 best companies to watch

SiteMinder Blog 17 October 2017
A decade of market disruption has earned the global hotel industry’s leading cloud platform, SiteMinder, a place on The Silicon Review’s 2017 list of the ‘50 Best Companies to Watch‘. The Silicon Review is one of the leading magazines for business and technology professionals around the world, focusing on innovative enterprise solutions developed by established industry providers.

How to increase your hotel's occupancy rate

SiteMinder Blog 13 October 2017
In order to improve your hotel’s occupancy rate, there are a few things you need to consider. For example, you want to know how to calculate your current occupancy rate, how optimal your current rate is, and whether there are specific times you should be focusing on.

'Technology will get you 70% of the way': SiteMinder's Mike Ford speaks at Maximum Occupancy

SiteMinder Blog 10 October 2017
Technology can solve most of your hotel’s problems, but you must overlay it with smart and considered strategies. That’s the message from SiteMinder CEO Mike Ford, who spoke on a panel at Maximum Occupancy 2017, alongside Amadeus and RMS. Maximum Occupancy is an annual event, educating hoteliers in the Australia-Pacific region on the latest trends in travel and technology, as well as key performance metrics and forecasts. Once armed with this vital data, they learn how to implement effective and profitable strategies for their hotel business.

Profiling 'The Neighbour': Is this your hotel of the future?

SiteMinder Blog 4 October 2017
By definition a neighbour is a person who shows familiarity, kindness, and is in close proximity to another. These are all qualities your hotel could adopt to build a successful business plan into the future. According to research from Deloitte and Doblin, and laid out in SiteMinder’s interactive quiz, hotels in the future will take on specific characteristics to change the shape of hotel service and experience. ‘The Neighbour’ is one of these.

Why you don't need to be a data-scientist to price your hotel rooms accurately

SiteMinder Blog 26 September 2017
Hotel room pricing is never easy to perfect, but you don’t need to be a genius or trained data-scientist to get it right at your property. Last year Airbnb’s head of hospitality and strategy, Chip Conley, stated that while Airbnb could take lessons from the hotel industry on how to deliver high quality service on a consistent basis, hotels could also learn from Airbnb on the importance of hiring data-scientists to improve their chances of converting guests.

How to choose the best online booking engine: A guide for independent hoteliers

SiteMinder Blog 26 September 2017
How do you choose the best online booking engine for your hotel? To secure direct bookings and reduce your reliance on commission-based online travel agents, you need an online booking engine that integrates with your property management system and channel manager. An online booking engine provides a simple path for guests who prefer to book their stay directly through your hotel website.

Video: How to find the right channel manager for your hotel

SiteMinder Blog 19 September 2017
How can you make sure you find the right channel management solution for your hotel? Ultimately, a channel manager is the only way to tap into the potential of the virtually endless online booking market. A channel manager allows you to distribute the rooms that you have available across a variety of different channels, providing you with an opportunity to reach a global audience. But with so many options out there, how can you narrow down your selection?

How far do hotel guests book in advance?

SiteMinder Blog 18 September 2017
Many reports in recent years have suggested hotel booking lead times are getting shorter, even though the overall path-to-purchase may be increasing. A recent report from online travel agent Agoda has served to accentuate these trends. It reveals the time between booking and check-in of guests can be as low as 12 days on average. Here are the key findings:

Why Your Hotel Needs Hotel Management Software

SiteMinder Blog 14 September 2017
Technology in the hotel industry continues to advance at a rapid pace and hotel management software (HMS) remains essential for hoteliers looking to improve the running of their business. With software, hotel operators can streamline their administrative processes and improve their overall hotel management system.

Planning your hotel's long-term business strategy: An interactive quiz

SiteMinder Blog 4 September 2017
Have you been thinking about your current hotel business and how it might change in the future? The chances are if you have you’re looking into new ways to set your hotel apart from the competition. All businesses strive for a unique selling point that will give their brand presence and prestige.

Free checklist: What technology does your hotel need for the future?

SiteMinder Blog 4 September 2017
Globally, hotels are constantly finding new ways to engage and delight travellers who visit their property. With new marketing and management strategies like those discussed in our interactive quiz, the guest experience is set to forge ahead via greater levels of connection and communication.

Why personalisation can deliver 6% more revenue for your hotel

SiteMinder Blog 17 August 2017
All hotels are looking for ways to increase turnover. The more revenue a hotel can generate, the more options they give themselves to create profitable business strategies. Obviously converting as many bookings as possible is a core component of this plan, but getting existing guests to spend more is also a great option.

5 of the best go-to podcasts for hotel managers

SiteMinder Blog 9 August 2017
Given how popular ‘5 of the best must-watch TED talks for hotel managers’ proved to be, we at SiteMinder decided to go hunting for an equally helpful resource for hoteliers. This time we landed on podcasts. Podcasts can be incredibly educational and they cover almost any topic over a very accessible time-period. They’re a perfect way to spend a commute or to put on while performing other tasks. For busy hoteliers, podcasts are a fantastic opportunity to learn more about managing a hospitality business and optimising hotel revenue.

Hotel Management Cheat Sheet: 8 tips for creating effective packages

SiteMinder Blog 8 August 2017
With guest expectations on the rise and global hotels working hard to improve their service, it’s more important than ever to optimise your hotel packages. Often, the right package can be the gentle nudge a traveller needs to book your hotel over a competitor.

Why your hotel's channel manager needs the help of a room pricing tool

SiteMinder Blog 26 July 2017
It’s likely you’re already aware, and have seen the benefit, of channel management technology. If you are using a channel manager you’ll know how important it is for expanding your hotel’s distribution and optimising the way you manage your rooms. With a channel manager you can connect to as many online channels as you want, including online travel agents, your own booking engine, and a GDS.

How to price your hotel rooms (when you're not a revenue manager)

SiteMinder Blog 27 June 2017
In the modern and dynamic environment of today’s hotel industry even the most seasoned professionals can be challenged to meet all of the skills required. Hotel management transcends so many areas of expertise including technology, customer service, and finance, that it’s almost impossible to cover all bases. Not the least of these challenges is revenue management. For hotels this can become an incredibly complex and time-consuming strategy to stay on top of.

FREE Infographic: Demystifying virtual technology in the hotel industry

SiteMinder Blog 26 June 2017
Virtual technology may not be an everyday business tool yet, but that day is coming soon. Most industries are investing in some form of virtual tech to improve marketing, sales, and customer experience. The hotel industry has the potential to reap great rewards from applications such as virtual tours and virtual experiences, with many already investing in it.

Hotel Management Life Hacks: Tips and tricks to get the best from your online booking engine

SiteMinder Blog 31 May 2017
An online booking engine for your hotel is imperative if you want to capture direct bookings and reduce the commission you pay to online travel agents (OTAs). The majority of travellers will visit your hotel website even if they discover your property on an OTA.

Do you know your RevPAR from your GOPPAR?

SiteMinder Blog 29 May 2017
Revenue management is an obvious priority at every hotel, but it can often be a confusing exercise. Developing the right hotel revenue strategy will be a challenge at times, particularly considering the fact that there are so many metrics to utilise in your analysis. Consider these two key performance metrics when investigating the success of your business: RevPAR and GOPPAR. Do you know the difference and how they can help you?

Hotel Madera Hong Kong streamlines distribution and rate management with SiteMinder

SiteMinder Blog 26 May 2017
Hotel Madera Hong Kong is located in the lavish surrounds of Kowloon where shopping, dining, and entertainment are almost boundless. With 88 rooms encompassing nine different room-types, Hotel Madera Hong Kong has something for everyone. The body, mind, and soul of guests can be rejuvenated as they enjoy some of the finest amenities available including an art gallery, 24-hour gym, a fully-equipped game room, colonial-style cafe, and rooftop lounge.

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