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    Hospitality Industry Technology Exposition & Conference

    April 11–13, 2018
    RAI Amsterdam Convention Centre
    Amsterdam, Netherlands

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    Dubai, UAE


5 Reasons Why Your Hotel Needs a Room Rate Comparison Tool in 2018

SiteMinder Blog 15 March 2018
Understanding how your room rates compare to other hotels in the market is an important and easy way to gain a competitive advantage. However, doing this manually is a time consuming and laborious task for any hotel. That’s why technology is often the best and most accurate way to compare prices between your hotel and your local competitors.

Why your hotel needs a comprehensive room inventory strategy

SiteMinder Blog 9 March 2018
In the highly competitive hospitality industry, hotel operators and managers need to have access to valuable data to make educated decisions about the health and success of their property. This data plays a particularly pivotal role in developing the revenue and inventory management strategies at a hotel.

Is your hotel website HTTPS secure? Here's everything you need to know

SiteMinder Blog 6 March 2018
Nothing is more important to online consumers than website security. It’s imperative their personal and payment details are kept safe, and the hotel website they’re shopping on can be trusted. Creating a safe hotel website experience should be treated as a duty of care for your guests; can you imagine the consequences of a traveller being defrauded via your website? There’s also the very real danger of travellers abandoning or not even landing on your homepage in the first place.

How to compare hotel channel manager providers: 5 features you should look for

SiteMinder Blog 26 February 2018
One of the most important pieces of technology for your hotel is a channel manager. Whether you’ve already invested in a channel management solution or are in the early stages of exploring your options, it’s vital you get the best value for money. The benefits of a quality channel manager are multi-faceted. First and foremost it will help you simultaneously distribute your rooms across online travel agents, travel agents, tourist centres, and anyone else who books rooms on behalf of guests; and it will ensure everyone has access to your live availability and rates, updating your inventory in real-time.

The Dylan Hotel at SFO builds a clean, easy to update and integrated website

SiteMinder Blog 22 February 2018
The Dylan Hotel at SFO proud winner of the TripAdvisor Certificate of Excellence 2017, offers its guests the perfect combination of both convenience and charm. This 58-room boutique hotel is located just one mile away from the busy, bustling SFO airport in San Francisco (US) but nestled in a quiet residential neighbourhood. After completing a major renovation a year ago the hotel owner Christina Ongerth decided it was time to prioritise the brand’s online presence.

New study finds hoteliers fear robot-run future yet believe AI is key to guest personalisation

SiteMinder Blog 20 February 2018
A white paper by SiteMinder and IDeaS Revenue Solutions has found that while hoteliers fear a future where their properties are run by robots, they believe artificial intelligence (AI) may be the key to delivering a highly-personalised guest experience. This finding was brought to light at a thought leader breakfast held during World Travel Market London in November, and during a December webinar, where leading hoteliers conceded that although robots could never replace genuine hospitality, they can decipher big data to learn about guests faster than humans.

AI Meets Human Hospitality: Who will run our hotels in 25 years - humans or robots?

SiteMinder Blog 20 February 2018
A thought-leaders breakfast, hosted by IDeaS Revenue Solutions and SiteMinder, was held during World Travel Market (WTM) London on 7th November 2017 and involved an interactive workshop run by Monica Or, founder of Star Quality Hospitality Consultancy. The audience, consisting of hoteliers from some of Europe’s most renowned hotel brands, shared ideas and viewpoints as to who would run our hotels in 25 years – humans or robots? Live polls and surveys were carried out to collate and rank those ideas.

The resources your hotel can use to improve business right now

SiteMinder Blog 14 February 2018
It’s no secret how intensely competitive the travel industry is in any field (including ours!), so any tips, tricks, or new resources should be taken seriously. Improving a business requires a constant level of analysis, evaluation, and strategy development. As a hotelier, the essential time you devote to guests may restrict how much you can spend researching new ways to run your hotel, or new features to implement. Here’s our list of diverse resources you should keep front of mind when trying to learn new business strategies.

Building a killer hotel brand: 4 examples of hotels owning their identity

SiteMinder Blog 12 February 2018
Building a strong a brand for your hotel is really no different to establishing good relationships with people on a personal level. If you bore them, or lie to them, you’re going to lose friends very quickly. Of course, it gets a lot more complicated than that (as we all know) but by being engaging, consistent, authentic, and exciting a hotel brand can create a positive and lasting reputation. The end goal of building a strong hotel brand is an instant affinity and familiarity from travellers when they hear your hotel’s name. You want them to not only easily recall your image and logo, but also get an immediate sense of what a stay is like at your hotel and the experience they can expect to have. Their need to research will be reduced by your existing legacy. This is created in many different ways, usually over a long period of time.

Airbnb launches global hotel technology partnership to support boutique hotels, bed and breakfasts

SiteMinder Blog 7 February 2018
Airbnb today launched its first global hotel technology partnership with SiteMinder, the leading cloud platform for hotels to attract and book guests across the globe. Under the new partnership, traditional hospitality businesses that use SiteMinder and meet Airbnb’s hospitality standards can quickly and seamlessly list rooms on the platform. The new technology developed jointly by the two companies will now make it possible for hotels to connect booking information to their existing management system in real-time.

What do guests say about the 10 most high-tech hotels in the world?

SiteMinder Blog 5 February 2018
Some hotels manage to get a step ahead, delivering guests superior luxury or innovation – and sometimes both! With the progress of technology accelerating rapidly, many guests demand and expect the very latest the digital world has to offer. Let’s take a look at some of the most impressive properties already using awe-inspiring features to wow their guests.

Century-old German hotel increases direct bookings by 18% with SiteMinder

SiteMinder Blog 21 January 2018
Travellers who are visiting Wertingen, Germany, and are searching for an authentic Bavarian experience know they should look no further than the Hotel & Gasthof zum Hirsch. With 36 rooms available, this boutique hotel has been welcoming guests from around the world for more than 128 years.

Ask the Hotel Experts: How can hotel staff master the basics of revenue management?

SiteMinder Blog 18 January 2018
Revenue management is a fundamental concept for any business. To remain sustainable you have to produce revenue equal to or above your expenditure. Ideally, your revenue will be managed in a way that allows you to turn a tidy profit each year.

State of the Nation 2018: How big is the opportunity for hotel bookings in Spain?

SiteMinder Blog 16 January 2018
Spain is a country prospering from its good climate and affordable gastronomy experiences. 2018 looks to be no exception and the statistics within this downloadable guide back up this good news story.

Face, voice, and emotional recognition: The promises they make to travellers

SiteMinder Blog 15 January 2018
Science fiction is invariably based on real theory, and usually becomes reality at some point in the future. This is the case with technology such as voice, face and even emotional recognition. No longer will films be able to awe us with these features because they already exist in real life! Human-centred technology like this is especially relevant to travel, something raised in Euromonitor International’s annual Top 100 Cities report. The research company proposes that both face and voice recognition, in conjunction with artificial intelligence, are set to see a huge rise in prominence. Beyond that, Euromonitor believes even emotional recognition may play a part in targeting travellers to help them make booking decisions. Let’s take a look at the key advancements and potential uses for each piece of technology…

Golden Phoenix Hotel Manila brings 77% more guests to their hotel website

SiteMinder Blog 11 January 2018
Recognising that there are many travellers from around the globe setting their sights on the Philippines, the Golden Phoenix Hotel Manila strives to provide all guests with a luxurious experience where they can relax. This independent hotel is located in Pasay City, Manila, and has more than 280 rooms. Established just under three years ago, the brand has had its own unique challenges to overcome, including figuring out the best way to create a brand website that drives direct bookings and helps increase revenue.

Granada Beach Resort increases direct hotel reservations by 100% with SiteMinder

SiteMinder Blog 11 January 2018
Granada Beach Resort is an intimate boutique hotel located in the beautiful destination of Oslob in the Philippines. General manager Chris Liles knew that being a newcomer to the area meant competing with the established, larger brands in the region. However, he counted on the personalised experience offered at his nine-room hotel as well as the assistance of a qualified technology solution to boost his brand’s reputation.

What you need to know about GDS in the hotel industry

SiteMinder Blog 18 December 2017
A global distribution system, or GDS, is an advanced network of travel agents who specialise in selling and booking travel products, including hotel rooms and packages. When a hotel operator connects with a GDS, the operator then has access to all of the agents within the GDS network. Agents can easily book rooms and packages for their clients through the GDS. There are various types of GDS, but it’s imperative that hotels partner with a GDS in the hotel industry. A GDS in the hotel industry will understand the unique needs and goals of hotel operators who are managing properties of all sizes.

Chiang Mai guesthouse in Thailand increases revenue and profitability by 80%

SiteMinder Blog 14 December 2017
Bed and Terrace Guesthouse, Chiang Mai is a boutique guesthouse in Chiang Mai, Thailand offering central accommodation near the night markets. Known for its trendy atmosphere within walking distance of top Chiang Mai attractions, Bed and Terrace Guesthouse Chiang Mai offers five different levels of accommodation. The guesthouse has been operating for eight years and has 10 rooms.

Villa Air Bali Boutique Resort & Spa increases OTA bookings with The Channel Manager

SiteMinder Blog 13 December 2017
Those who travel to Indonesia for an exotic and luxurious vacation look no further than the Villa Air Bali Boutique Resort & Spa. With 16 villas and 22 individual rooms available to book, those who stay here enjoy an immersive and customised vacation to a premier destination.

Kapital Inn improves performance and increases traffic with SiteMinder

SiteMinder Blog 11 December 2017
The Kapital Inn is a quaint, intimate bed and breakfast (B&B) in the heart of Budapest, Hungary. Rated on TripAdvisor as the best B&B in Budapest, the guests who stay here have the opportunity to get to know one another in a comfortable setting, while also immersing themselves in the local culture and flavour of the region.

On-demand webinar: The fundamentals of revenue management

SiteMinder Blog 8 December 2017
The most successful hoteliers are constantly on the lookout for smarter, more efficient ways of managing their hotel business and understanding the principles of revenue management is the cornerstone of running a profitable hotel. So, how can you tackle your distribution in a way that delivers the most revenue for your hotel?

How consumer behaviour and travel technology are changing each other

SiteMinder Blog 7 December 2017
It’s somewhat of a chicken or the egg scenario when it comes to talking about traveller behaviour and hotel technology. Which one has had a bigger influence on the other? Without hope of a definitive answer it’s much easier to say they have affected each other significantly, but at different times and in different ways. Over time there has been a shift from technology leading consumers to consumers leading technology. Here’s the big picture view as we see it…

Ask the hotel experts: Can a GDS boost my hotel's business traveller bookings?

SiteMinder Blog 30 November 2017
A global distribution system (GDS) is still widely regarded within the travel industry as a great way for hotels to expand their distribution and capitalise on large, lucrative, corporate travel markets. Given that the number of business trips has increased 38% since 2009, it’s well worthwhile.

The new relationship between technology and the travel industry workforce

SiteMinder Blog 28 November 2017
The hospitality industry is bound by face-to-face conversations that are designed to build healthy relationships between provider and patron. Some of the most successful business owners would likely not hesitate to call their regular customers friends, as it’s this attitude that delivers high-quality service on a consistent basis. It’s interesting to note then; the hospitality industry is becoming increasingly dependant on technology systems that can limit the amount of interaction people actually have with each other, but in some cases can significantly enrich the opportunity for hotel staff to give guests their utmost attention.

Your hotel's ultimate A-to-Z guide to revenue management

SiteMinder Blog 22 November 2017
Revenue management is one of the most important elements you need to consider when trying to run a profitable hotel – regardless of its size. So many factors are involved in maximising your property’s revenue so it’s key to understand how you can optimise each of them.

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