• Next Event

    HITEC HOUSTON

    Hospitality Industry Technology Exposition & Conference

    June 18-21, 2018

  • Upcoming Event

    HITEC DUBAI

    Hospitality Industry Technology Exposition & Conference

    December 5–6, 2018
    Dubai, UAE

commercial

PODCAST: Phocuswire PundIT Show #12

PhocusWire 17 May 2018
The PundIT Show returns to the video format for a trio of episodes recorded during our sister brand Phocuswright's Europe Conference.
commercial

In the Big Chair - Cree Lawson of Arrivalist

PhocusWire 16 May 2018
 Arrivalist measures the movement of network-enabled mobile devices to determine what digital content influences consumers to visit a physical location. 
commercial

ADARA launches new personalization framework for travel brands

PhocusWire 16 May 2018
Enterprise travel data solution provider ADARA has created a new framework to help brands deliver personalized experiences to their customers.
commercial

Technology is driving "tidal wave of change" for booming travel industry

PhocusWire 15 May 2018
The combination of strong economies around the world and rapid developments in technology are causing significant, fundamental changes in the business of travel.
commercial

Uber goes on charm offensive, promises new tools and culture

PhocusWire 14 May 2018
This time last year the wheels at Uber were pretty much ready to fall off - such were the negatives headlines that the company couldn't escape from. A string of revelations about the so-called "brogrammer" culture at the company, accusations of cover-ups and a general downbeat mood amongst employees and investors threatened to undermine the entire business. The end of the Travis Kalanick era as CEO came in June, paving the way for ex-Expedia Group chief Dara Khosrowshahi to figure out how to repair the company... on multiple levels.

QOTW: Something about a battle of wills

PhocusWire 11 May 2018
Quote from Bill Carroll, independent analyst for Phocuswright. A three-way battle of wills between those who refuse to believe change is taking place, those who are evolving somewhat reluctantly and those who want to overturn those who control the market.
commercial

Startup Stage: Tripcents brings idea-save-pay process to trip planning

PhocusWire 11 May 2018
Founded in mid-2017, Tripcents has a different take on the trip planning model by tapping into one of the most important parts of traveling: paying for the trip. The company - now with seven employees - allows users to select a destination and then create a payment plan for flights and hotels so that the cost is spread over a period of time.

AI and tracking data: looking beyond the travel industry

PhocusWire 11 May 2018
The combination of artificial intelligence and tracking data will increasingly enable organizations to optimize operations, introduce automation, utilize prediction tools and adapt what they do in real-time to avert disruption. While this will provide benefits in practically any domain, I believe there are going to be many potential use cases for leveraging tracking data and AI tools in the air transport industry.
commercial

Trivago buys AI startup TripHappy to improve personalized search

PhocusWire 10 May 2018
In a bid to expand its personalized offerings for consumers, German hotel metasearch platform Trivago has acquired artificial intelligence startup TripHappy. TripHappy, based in the United States and founded in 2015, analyzes location data from more than 25,000 neighborhoods in more than 10,000 cities to make personalized recommendations for travelers.
commercial

Hotel direct distribution benefits "debunked"

PhocusWire 10 May 2018
"No measurable impact" is the headline-grabbing finding from a study looking at whether direct bookings have any impact on the cost of distribution for hotels. The report by Infrata will be seen as a boost to those extolling the virtues of online travel agencies in the face of increased efforts by hoteliers to secure more direct bookings because, they often claim, using online travel agencies is a more expensive way of getting customers.
commercial

In The Big Chair - Amiad Soto of Guesty

PhocusWire 9 May 2018
Guesty, a cloud-based tool to manage short-term rental listings across multiple channels such as Airbnb, Booking.com and Agoda, pulled in nearly $20 million in funding last month. Amiad Soto co-founded Guesty alongside his twin brother in 2013. He has been named to Forbes Israel’s 30 under 30 list.
commercial

Research Spotlight: The rise of mobile bookings

PhocusWire 7 May 2018
Bookings via mobile are growing faster than through any other channel - with mobile websites and apps accounting for more than one in five US online travel bookings in 2017. Travelers who shop and book on mobile share certain characteristics, including which websites and apps are frequently used.
commercial

Amadeus revenue up on growth in distribution and IT solutions

PhocusWire 4 May 2018
Amadeus brought in €1.23 billion in revenue during the first quarter of 2018 – up 3.1% over the same period a year earlier. EBITDA grew even more, up 7.4% to €539 million. In a call with analysts, Amadeus president and CEO Luis Maroto says financial growth was distorted by the negative impact of depreciation of the American dollar.
commercial

Hotels investing in growing direct bookings, mobile upgrades for 2018

PhocusWire 2 May 2018
Hotels view their own websites as equally as effective at driving direct bookings as Google or TripAdvisor, a new report from SiteMinder shows. According to its Global Hotel Business Index, 57% of respondents believe hotel websites will account for the most direct bookings in 2018, tied with those that think TripAdvisor will bring the highest numbers; Google follows directly behind at 56%.

Hotel door locks found vulnerable to hacking

PhocusWire 1 May 2018
An electronic lock system used for the past 20 years to secure hotel rooms is susceptible to hacking. Researchers from Finnish security firm F-Secure learned they could create a master key to open any lock that uses the VingCard Vision lock software from Assa Abloy. F-Secure says the key could open the locks without leaving an activity log.

Hoteliers should care about voice technology - here's why

PhocusWire 30 April 2018
As one of the most exciting trends in hotel marketing and distribution strategy, voice search has galvanized the hospitality industry, both in preparation for evolving consumer behaviors and technology advancements. With the forthcoming generation of internet users worldwide preferring communication with images and, most importantly, voice activation, there is a great opportunity for hotels in this landscape. Speaking to a digital voice assistant that can understand and execute a request comes naturally to humans. Seventy-three percent of users would like to be able to complete tasks by speaking to a virtual assistant, and the world’s tech giants are striving to meet that want.
commercial

Past, present and a bright future for revenue management

PhocusWire 26 April 2018
In 1972, an employee of British Overseas Airways Corporation by the name of Ken Littlewood provided the genesis of what has become today's revenue management (RM) discipline. He established "Littlewood's Rule," a yield management rule that addressed revenue maximization by proposing that discounted fares be accepted if their revenue value exceeded anticipated revenue from the expected value of full-fare tickets.

How AI is rewriting content creation for travel

PhocusWire 25 April 2018
A few weeks ago we reported on Travel + Leisure’s changes to its A-List platform: a controversial move designed to monetize one of the publication’s most marketable products. This week we have a different tale, but one that comes from the same luxury travel ratings world.
commercial

Data analytics partnership offers new "holistic" insights for DMOs

PhocusWire 23 April 2018
Travel data co-op ADARA and travel market research firm Longwoods International are collaborating to give destination marketing organizations a deeper understanding of their visitors and the effectiveness of marketing campaigns. ADARA gathers real-time data about more than 750 million monthly unique traveler profiles from more than 190 of the world’s top travel brands. The company’s measurement product, Impact, helps destination marketers understand flight and hotel bookings, revenue brought in by marketing campaigns and the effectiveness of websites.

AI analysis, part 4: Digital marketing

PhocusWire 23 April 2018
The ubiquity of artificial intelligence is evident in the fact that the abbreviation “AI” is now a common and recognizable term. A Google search for “AI” turns up more than 820 million results, with articles from sources as diverse as The Wall Street Journal, the Verge and Vanity Fair and topics such as AI for healthcare, astronomy and human resources. An article in Harvard Business Review calls AI “the most important general-purpose technology of our era…”
commercial

Kayak adds flight notifications to Alexa skill

PhocusWire 19 April 2018
As Kayak’s Amazon Alexa skill approaches its two-year anniversary, the company is updating the service with flight notifications. Now users can ask Alexa to send an alert when a flight lands or at a specified interval before arrival – useful when picking someone up from the airport. Kayak’s Alexa skill debuted in May 2016 with the capability to track and search for flights, look for hotels and get answers to exploratory questions such as “Where can I go for $500?”
commercial

Meet the ultra-smart new head of AI at Google

PhocusWire 19 April 2018
Google's heavy investment in artificial intelligence has helped the company’s software write music and beat humans at complex board games. What unlikely feats could be next? The company’s new head of AI, Jeff Dean, says he’d like to see Google move deeper into other areas. He also warns that the company will face some tricky ethical questions over appropriate uses for AI as it expands its use of the technology.

Traveler insurers eye investment in AI

PhocusWire 17 April 2018
From customer service chatbots to serving up the right mix of trip-specific benefits to the right consumer, technology using artificial intelligence is making its way into the travel insurance sector, and insurers are beginning to invest time and money to harness its power. Compared with other forms of insurance, travel policies lend themselves particularly well to AI for several reasons.
commercial

Pegasus ambitious on its return to the fold

PhocusWire 16 April 2018
Hotel computer reservation and technology provider Pegasus predicts a rosier future ahead after putting a turbulent few years behind it. The company was once synonymous with the mechanics behind the the hotel sector, having overseen one of the first CRSs and considered one of the leading providers for many years alongside the likes of Sabre and Oracle. Following a split in the original business in 2014, when the distribution switch was spun-off to eventually become DHISCO and the main business sold to Regent Equity Partners, Pegasus is attempting to return to its former glories.
commercial

Sabre sharpens tools for hoteliers with new guest-focused property hub

PhocusWire 16 April 2018
Sabre’s newly outlined vision to reshape the business of travel includes not only solutions for its airline customers, but also for hoteliers. To that end, at its Technology Exchange event last week, the travel technology company announced updates to its enterprise platform SynXis, including the launch of the brand-new SynXis Property Hub.
commercial

Banishing the pricing monster that the industry created

PhocusWire 13 April 2018
Creating differentiation and building guest loyalty is more complex than ever for hotel brands. Not only can potential guests engage with your hotel (and your competitors) on an endless variety of booking channels, they’ve become accustomed to the thrill of the low-price hunt as part of today’s travel environment. Rewards programs worked in the past, but over time have become nearly identical and commoditized.

Request Information

Thank you for your request, we will get back to you as soon as possible.
Close
Please enter your contact details below and we will get back to you with the requested information as soon as possible.
An error occured, please check your input and try again.


CancelSubmit

Newletter

Thank you for subscribing. Your email address has been added to our mailing list.
Close
To subscribe to the HITEC Bytes Newsletter please enter your email address below.
An error occured, please check your input and try again.
CancelSubscribe