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  • Next Event

    HITEC DUBAI

    Hospitality Industry Technology Exposition & Conference

    December 5–6, 2018
    Dubai, UAE

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    Hospitality Industry Technology Exposition & Conference

    April 10–11, 2019
    Palau de Congressos
    Palma, Mallorca - Spain

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    Hospitality Industry Technology Exposition & Conference

    Minneapolis Convention Center

    June 17-20, 2019

Why hotels should take cues from home-sharing, stop "obsession with direct booking"

PhocusWire 25 September 2018
Hotels are catching on that they can learn from the rise of the home-sharing market.

In the green room at Phocuswright with... Dana Dunne

PhocusWire 25 September 2018
With previous roles at AOL and easyJet, the CEO of eDreams Odigeo was handed the leadership reins in 2015 and quickly put a six-point plan into action to ensure the company kept pace with the rapidly changing online travel market.

Malaysia Airlines pilots chatbot developed with Amadeus

PhocusWire 24 September 2018
Malaysia Airlines is the latest carrier to add a chatbot as a sales channel. The company, in partnership with Amadeus, has unveiled MHchat to help travelers book and pay for flights via Facebook Messenger.

Flight Centre Travel Group acquires itinerary planning platform Umapped

PhocusWire 24 September 2018
Australia-based Flight Centre Travel Group, a travel agency group with more than 30 brands, has acquired Umapped, a Toronto-based company that provides travel documentation, communication and itinerary management software to the travel industry.

Back in the offline world, part 4: High-tech versus high-touch hotels

PhocusWire 24 September 2018
Like any industry, travel has been profoundly changed by advancements in technology. How people research, book and experience a trip is completely different than it was just 20 years ago.

QOTW: Something about meaning more than money

PhocusWire 21 September 2018
We didn’t just want people for the sake of having money, we wanted to add something to it as well to give us money.

Ground transportation on the cusp of another revolution

PhocusWire 21 September 2018
Ground transportation of the road variety in the travel industry was once dominated by car rental and highly regulated taxi services.

Kayak adds AR-powered bag measurement tool, Siri Shortcuts to mobile app

PhocusWire 21 September 2018
Kayak wants to help travelers have confidence their carry-on bags meet airline restrictions. The company has added a new option in its mobile app that uses a smartphone’s camera and augmented reality to instantly measure a piece of luggage.

Infor buys Vivonet in bid to extend tech to other hotel operations

PhocusWire 19 September 2018
Hospitality tech provider Infor has snapped up Canada-based Vivonet - pushing its portfolio of tools for hotels into food and beverage.

Make It Social hones group check-out experience, sees growth in travel and ticketing

PhocusWire 19 September 2018
Make It social has signed a deal with Skiworld enabling groups of friends to book together but pay separately.

eDreams trials biometric technology to help drive inspiration

PhocusWire 19 September 2018
Edreams Odigeo is using biometric technology to learn more about what inspires customers and drives decisions.

Another revolution for the offline retail world?

PhocusWire 19 September 2018
Travel agencies have been pronounced dead for decades - yet they still survive, and many thrive, an illustration of how much consumers still value the human touch in their travel planning.

In the green room at Phocuswright with... Jeff Katz

PhocusWire 18 September 2018
The founder of Orbitz, CEO of Swiss, senior executive at American Airlines and Sabre - Katz has seen and done it all, and now he joins us for an executive roundtable on corporate travel at The Phocuswright Conference 2018.

Certify swoops on Captio to further grow expense management ambitions

PhocusWire 18 September 2018
Certify is continuing its spending spree with the acquisition of Spain-based expense management specialist Captio. U.S-based Certify was acquired by K1 Investment Management just over a year ago and merged with Nexonia and ExpenseWatch and Tallie in a deal worth more than $125 million.

eDreams Odigeo taps AI to learn about customers and improve the experience

PhocusWire 17 September 2018
eDreams Odigeotalks up success of artificial intelligence to create a more personalized experience for travellers.

Back in the offline world, part 3: Tours and activities

PhocusWire 17 September 2018
Like any industry, travel has been profoundly changed by advancements in technology. How people research, book and experience a trip is completely different than it was just 20 years ago.

Texting proposed as way to speed up customs entry

PhocusWire 17 September 2018
U.S. Customs and Border Protection would one day like to speed up the entry process through the use of text messaging.

Inside the complicated world of cancelation fees and non-refundable bookings

PhocusWire 14 September 2018
In this digital era, we’re used to booking our ticket, but often then have separate extras to consider, like choosing our seat, eating in-flight meals, hold luggage, among others.

TripCreator lands $8M in funding, plans New York move

PhocusWire 14 September 2018
TripCreator, a trip planning service, has raised $8 million in funding from venture capitalists and business angels.

Shiji and Fliggy partner to enable facial recognition for hotel check-in

PhocusWire 14 September 2018
Facial recognition is enabling travelers to check into a hotel, receive a room card and establish payment authorization, all in about 30 seconds.

Is the travel industry ready for a new wave of disruption?

PhocusWire 13 September 2018
"Disruption" has become an ever-present word in the popular vernacular when talking about changes in the digital travel economy.

Divided we stand - smart online and offline shopping is a merged experience

PhocusWire 13 September 2018
Retailers are adopting elastic strategies, business models and technologies that keep up with evolving shopping habits and preferences.

How AI might alleviate planning headaches for airlines

PhocusWire 13 September 2018
Airlines are looking to artificial intelligence to turn age-old processes upside down and make flying more efficent.

Research Spotlight: Do bots have a bright future?

PhocusWire 11 September 2018
Once heralded as the Next Big Thing, chatbots seemed a promising solution for travel brands looking to personalize and streamline their customer service and marketing efforts.

Startup Stage: Criton drags and drops app tools into hotels

PhocusWire 11 September 2018
With 28 full-time employees and expansion to London, Criton is ambitious with its plan to give hotels the tools to create their own mobile applications.
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In The Big Chair - Jason Bryant of Nor1

PhocusWire 11 September 2018
Founded in 2004, Nor1 provides data-driven pricing and merchandising products used by hotels and resorts in more than 100 countries. The company is headquartered in Silicon Valley with offices around the world.

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