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  • Next Event

    HITEC EUROPE 2019

    Hospitality Industry Technology Exposition & Conference

    April 10–11, 2019
    Palau de Congressos
    Palma, Mallorca - Spain

  • Upcoming Event

    HITEC MINNEAPOLIS

    Hospitality Industry Technology Exposition & Conference

    Minneapolis Convention Center

    June 17-20, 2019

Click. daily update: travellers want loyalty programmes with instant perks

Click by booking.com 19 February 2019
A new study from the University of Eastern Finland has revealed that many travellers are members of multiple loyalty programmes, and the role of each is often insignificant when deciding on a hotel. Additionally, the report found that travellers tend to use loyalty programmes mostly when it’s convenient and when they offer instant perks and rewards.

Why the role of a revenue manager needs redefining

Click by booking.com 18 February 2019
Malcom Leong came to be a revenue manager by accident. After he enrolled on a programme at Singapore Airlines, he had various roles throughout the company before finding his passion for numbers.

Spotlight on: homeware hotels

Click by booking.com 15 February 2019
With 1.4 billion trips having taken place globally in 2018, it’s no wonder there’s a growing group of retailers eager to secure a slice of the tourism industry. Entering the hotel sector creates an opportunity for brands to branch out beyond their concept stores, reaching new audiences and showcasing their products in a unique way as a result.

Click. daily update: Travel industry leaders to hold crunch talks with UK government

Click by booking.com 14 February 2019
A delegation of travel industry figures are set to attend a meeting at the UK Foreign Office on Friday to lobby the government over continuing Brexit concerns for the sector. Topics on the agenda include the FCO’s no deal preparations, risks for the industry and customers, and campaigns around UK travellers to the EU and UK nationals living in the EU.

Click. daily update: mobile payment catching on with older travellers

Click by booking.com 13 February 2019
According to data from Alipay, the greatest gains during the Chinese New Year holiday came from older users and smaller cities. Travellers from third- and forth-tier cities outspent those from first-tier cities like Beijing and Shanghai, while the total number of Alipay users born between 1960 and 1969 grew at a rapid rate of 230% from last year.

Click. daily update: hotel chains expected to raise rates in India

Click by booking.com 12 February 2019
The Indian hotel market saw significant growth last year, with a nationwide average occupancy rate of around 66% in 2017-18 – the highest for the industry in almost a decade. As a result, revisions are expected across hotel chains that could see rates rise between 8% and 10% this year – with higher levels of growth expected in larger city markets like Delhi, Mumbai and Begaluru.

Click. daily update: Egypt revealed as fastest-growing tourist destination

Click by booking.com 11 February 2019
Egypt, Morocco, Tanzania and Colombia have surpassed Israel, Iceland, Portugal and Vietnam as the top four fastest-growing tourist destinations for US travellers. Travel insurance comparison site, Squaremouth found that all four destinations saw a notable growth in tourism from every generation, however Egypt saw the highest increase from baby boomers and “Silent Generation” travellers – 166% and 468%, respectively.

Click. daily update: hotel investments to reach US$67bn in 2019

Click by booking.com 8 February 2019
JLL Hotels & Hospitality’s annual Hotel Investment Outlook has projected that global hotel investment volume will reach $67.2 billion, nearly equal to 2018’s total of $67.7 billion. JLL anticipates a rise in international activity, with North America-based investors turning focus toward markets across Asia.

Click. daily update: 73% of travel firms 'unprepared' for voice technology

Click by booking.com 1 February 2019
A survey by Travel Technology Europe has found that 73% of travel professionals are not yet prepared to take advantage of voice technology, despite its rising popularity and recent research showing that 20% of all Google searches are made via voice. However, the poll also found that 29% of respondents are ‘planning to invest’ in the technology during 2019.

#4 - Talking cancellations

Click by booking.com 29 January 2019
In our fourth episode of the Click Podcast we delve into implementing effective policies to establishing good communication with your guests and peers to reduce cancellations – featuring insights from Peter Heule, CEO of Short Stay Group and Fabrizio Salzano, Group Product Manager at Booking.com.

Spotlight on: the evolution of hotel lobbies

Click by booking.com 24 January 2019
As well as pleasing staying guests, an enticing lobby lures locals and other travellers, creating a steady revenue stream at times of low occupancy

Click. daily update: Chinese tourists spur growth of mobile pay overseas

Click by booking.com 21 January 2019
75% of supermarkets and convenience stores and 71% of duty-free and luxury stores in Singapore, Malaysia and Thailand now accept Chinese mobile payment, according to a Nielsen survey. More Chinese tourists now use mobile pay than cash, with AliPay and WeChat Pay growing in prevalence.

How to find ancillary revenue streams

Click by booking.com 21 January 2019
Hotel revenue doesn’t have to be restricted by the number of rooms in a given property. Ancillary revenue is well worth seeking out, and there are plenty of ways to boost income when you’re at maximum occupancy, or to ensure your hotel can stay afloat during the low seasons.

The evolution of tech in 2019

Click by booking.com 8 January 2019
Technology has its foot pressed hard on the accelerator. A recent study by Topology Research Institute predicted that the global Virtual Reality (VR) market will grow by 29% in 2019 alone. Google has a new Artificial Intelligence (AI) laboratory opening in New Jersey in January, hot on the heels of its new AI facilities in Ghana and China, while December saw SuperData Research announce that Mobile Augmented Reality (AR) was now reaching 1 billion users worldwide. The future, in other words, is closing in by the day.

The rise of the virtual lobby

Click by booking.com 19 December 2018
Setting the guests’ first impression, the lobby is one area that has been significantly impacted by technological advances in recent years. From robots manning the front desk and delivering room service, to kiosks that allow self check-in/out, property owners are employing various technologies in a bid to increase guest satisfaction and staff productivity.

Click. daily update: 4.7 million Brits to travel over holidays

Click by booking.com 19 December 2018
Travel trade association ABTA has estimated that over 4.7 million UK passengers will travel abroad over the Christmas and New Year period. The busiest day of travel is expected to be December 21, while the quietest is predictably December 25.

Click. daily update: 36% of travellers unhappy with booking payments

Click by booking.com 18 December 2018
According to a recent survey of 7,400 consumers by YouGov and ACI Worldwide, 36% of British, American, Chinese, France and German travellers are unhappy about not being able to pay the way they would like when booking holidays online. Additionally, 66% said there are too many hidden fees when booking trips and tickets online.

Travel insights: top industry news of 2018

Click by booking.com 18 December 2018
As the year races to a close, we recap the industry news that shaped travel over the past 12 months.

Click. daily update: Hospitality industry expected to grow by 9-10%

Click by booking.com 17 December 2018
Rating agency Icra expects the hospitality industry to grow by 9-10% over the next four years, with a strong 10-12% during 2018-19. The growth is said to be due to robust domestic demand and a muted supply pipeline.

Click. daily update: Italy expected to be top destination for 2019

Click by booking.com 14 December 2018
Italy is proving popular as ever with American travellers, having been selected as the top destination for in 2019 in a recent survey conducted by PwC for the United States Tour Operators Association. Iceland secured the second spot, with Japan, Vietnam and Australia following suit.

Click. daily update: Travel sector takes steps towards carbon neutrality

Click by booking.com 13 December 2018
Each day, we curate a bite-sized round-up of the best industry news from across the world. We search the web for the latest hospitality updates and travel trends, so you don’t have to. Get comfortable with a coffee and tuck in to our daily must-reads.

Exploring the value of day-use hotels

Click by booking.com 6 December 2018
Gone are the days when a hotel was simply a place to stay the night. Accommodations that offer their rooms and services specifically during the daytime are on the rise – and for good reason. According to STR research, the global occupancy rate in 2018 was 67.5% – meaning 32.5% of rooms (around 2 billion rooms) remained empty. For four-star and five-star hotels in Europe, this corresponds to around $40bn lost annually, according to Eurostat.

Travel trends: what 2018 taught us

Click by booking.com 3 December 2018
Forecasting can be a tricky business. The turn of the year always brings predictions: destinations set to be huge, technology poised to make a splash, trends due to achieve lift-off. Some of these prophecies turn out to be salient. Others never achieve their expected impact.

Four trends from World Travel Market 2018

Click by booking.com 28 November 2018
Earlier this month Click. attended the World Travel Market in London and got the lowdown on the latest trends in the industry. Here’s what the experts had to say.

Click. daily update: Europe to see 61% of travellers in 2019

Click by booking.com 28 November 2018
Europe will see 61% of travellers in 2019, according to ABTA’s Travel Trends report 2019, making it the most popular continent for the year. Bulgaria can expect to enjoy this influx of travellers, with the country topping the report’s ‘ones to watch’ list.

Booking.com 2019 predictions unpicked

Click by booking.com 26 November 2018
Booking.com recently published its eight trends likely to shape the travel industry in 2019. Here, Click. asks industry experts to give their views on these predictions for the year ahead

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