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  • Next Event

    HITEC DUBAI

    Hospitality Industry Technology Exposition & Conference

    December 5–6, 2018
    Dubai, UAE

  • Upcoming Event

    HITEC EUROPE 2019

    Hospitality Industry Technology Exposition & Conference

    April 10–11, 2019
    Palau de Congressos
    Palma, Mallorca - Spain

  • Upcoming Event

    HITEC MINNEAPOLIS

    Hospitality Industry Technology Exposition & Conference

    Minneapolis Convention Center

    June 17-20, 2019

IT Spending in the Lodging Industry Three-year Analysis: 2015–2017

13 July 2018
By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE; and Tanya Venegas, MBA, MHM, CHIA. PART II: An analysis of IT spending data in the lodging industry based on reporting in the new USALI Schedule 6 — Information and Telecommunications Systems. This report compares spending data over a three year period, 2015-2017.

Connected Meetings

22 June 2018
By Chris Gunton. During meetings, delegates now expect to connect and collaborate onscreen, in real time at the highest quality; with a growing focus on much more visual and video content being demanded across a wide spectrum of events. Excerpt from the 2018 HITEC Special Report.

Profile of a Hospitality IT Professional: 2018 Edition

21 June 2018
By Tanya Venegas, MBA, CHA, CHIA. A glimpse of the profile, responsibilities, compensation and benefits common to hospitality technology professionals. This information is presented below along with 2017 lodging property level IT spending data provided by HotStats. Excerpt from the 2018 HITEC Bytes Special Report.

Custom Solutions Via IT Sourcing as a Service

20 June 2018
By Andrew Sanders. An agile approach to building custom software, covering everything from discovery, design prototyping to architecture, strategy and execution. Excerpt from the 2018 HITEC Special Report.

Revenue Strategy: Not Just a Fancy New Name for Revenue Management

20 June 2018
By Cindy Estis Green. A strategic view of revenue calls for proactive business mix planning and decision-making around deployed resources, well beyond reacting to what comes over the transom. Excerpt from the 2018 HITEC Bytes Special Report.

HITEC Feature: Big Data and Hospitality in V Major

20 June 2018
By Sanjay Nadkarni, Ph.D. Making sense of this growing volume of data moving at a rapid velocity in such a variety of forms is the holy grail of business intelligence. Excerpt from the 2018 HITEC Bytes Special Report.

2018 HFTP International Hospitality Technology Hall of Fame

20 June 2018
Profiles of 2018 Hall of Fame inductees: Tammy Farley and Jing Zhu. The HFTP Hall of Fame is HFTP’s highest level of recognition in the area of technology. Since 1989, 44 individuals have received this award as a reflection of their contributions to the hospitality industry. Hall of Fame members have been selected by their peers as representing the best in innovation and application and as leaders in their profession. Reprinted from the 2018 HITEC Bytes Special Report.

Privacy and Security Potpourri

18 June 2018
By John Bell. Status of pressing security and privacy issues to be addressed in the next year, including GDPR, ransomware, payment processing, transparent layer security and risk. Excerpt from the 2018 HITEC Bytes Special Report.

Update: Will Tech Take Your Job?

15 June 2018
By Davy Berkus. As the digital wave ebbs, the rising wave of the thinking machine means fundamental changes in infrastructure and hospitality jobs.Excerpt from the 2018 HITEC Bytes Special Report.

How a Strategic Network Architecture Drives an Enhanced Guest Experience

15 June 2018
By Lisa Majdi. Building a superior network foundation can deliver traveler satisfaction with interactive, augmented and immersive experiences, all driven by smart, deliberate and strategic network blueprinting. Excerpt from the 2018 HITEC Special Report.

Forecasting Accuracy: The Living Forecast

15 June 2018
By Jill Wilder. Forward-looking, continuously updated statistical trend analysis is emerging as a strategic tool that performs the practical magic of creating an accurate forecast you can take to the bank. Excerpt from the 2018 HITEC Special Report.

Hotels, Get Ready for Robots

15 June 2018
By Katerina Berezina, Ph.D., CHTP, CRME, CHIA. On the verge of entering the world where we will actively and effectively coexist with robots; hotels may have to rethink their design, operating procedures and offered service to make room. Excerpt from the 2018 HITEC Bytes Special Report.

Does EU GDPR Affect U.S. Hospitality Companies?

15 June 2018
By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance. Excerpt from the 2018 HITEC Bytes Special Report.

2018 HFTP International Hospitality Technology Hall of Fame

15 June 2018
Profiles of 2018 Hall of Fame inductees: Tammy Farley and Jing Zhu. The HFTP Hall of Fame is HFTP’s highest level of recognition in the area of technology. Since 1989, 44 individuals have received this award as a reflection of their contributions to the hospitality industry. Hall of Fame members have been selected by their peers as representing the best in innovation and application and as leaders in their profession. Reprinted from the 2018 HITEC Bytes Special Report.

Treating Guests as Segments of One

13 June 2018
2018 HITEC Bytes Special Report — A solid events-driven architecture with context and location aware technology supported by data infrastructure creates a strong foundation to take advantage of tech innovations. By Amitava “Chats” Chatterjee and Siva Kantamneni

IT Spending in the Lodging Industry

30 May 2018
HFTP Research Report: The new USALI Schedule 6 — Information and Telecommunications Systems and the effects thus far on the industry. An analysis of IT spending data in the industry and compliance practices by lodging executives. By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE and Tanya Venegas, MBA, MHM, CHIA

HFTP GDPR Guidelines: Privacy Policies for Hotels

10 April 2018
This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

HFTP GDPR Guidelines: Hospitality Guest Registration Cards

10 April 2018
This document offers recommendations for guest information collection on the guest registration card along with consent for use. It can be used as a guideline for loyalty cards, health data, export of data outside of the EU, privacy policies and direct marketing.

HFTP GDPR Guidelines: Hospitality Organization Flow Charts

15 March 2018
This document is a set of flow charts illustrating data flow scenarios, involved parties providing hospitality services, steps of the guest journey and more. Four scenarios are presented: independent hotel, independent hotel with third party agreement, branded hotel and branded hotel with independent control.

Job Description: Hospitality Data Protection Officer

3 March 2018
This document highlights the role and qualities of a hospitality data protection officer. It can be used as a guideline for an internal recruitment, the expansion of an existing position or the recruitment of a third party to assist in the compliance for the GDPR.

A Room for Robots in Hospitality

10 January 2018
Realistic uses for artificial intelligence are increasing, making way for machine-based assistance in accounting, marketing, customer service and more. This feature details current scenarios where robotics is used in the business environment, such as for accounting tasks. Also learn ways to prepare a company and staff for AI use.

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