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To create the best impression, change ironing board covers seasonally

American Hotel Register Company Blog ·6h
Spring is here – have you checked the condition of your guest room ironing board covers and pads? If not, it’s time to add this to your spring and seasonal cleaning checklists. Since guests use ironing boards for more than just ironing – as an extra table, working or eating space – it’s not surprising to find dirt, spills and food residue on them, in addition to the general wear and tear that comes from being used in a busy hospitality environment. Let’s face it – guests want to look their best, and they don’t want to put their clean clothes on a dirty cover.

Here are 16 must read books recommended by top hotel general managers

Hotel Tech Report ·6h
Being a hotel GM takes finesse and creativity. You have to be both analytical enough to manage your hotel’s P&L and personable enough to interact with guests. Usually employers have to choose between a people person and a numbers person but when searching for a good hotel GM owners need to look for both.

Mysterious algorithms and higher rankings top tour and activity issues

PhocusWire ·11h
Online travel giants bidding on branded keywords, the value provided by OTAs and the quirks of ranking algorithms are all contentious issues.

How to win bookings and revenue with a global distribution system (everything you need to know)

SiteMinder Blog 18 March 2019
Don't know what global distribution systems is or how to use one to win more bookings and revenue? This article will help you answer all the questions you have.

VIDEO: GetYourGuide on being a startup and doing things differently

PhocusWire 18 March 2019
PhocusWire caught up with Tao Tao, GetYourGuide's chief operating officer, during the recent Arival Europe 2019 event in the company's home city.

Ground innovation, part 3: The driverless future in travel and tourism

PhocusWire 18 March 2019
Phocuswright estimates global travel gross bookings will reach nearly $1.5 trillion this year and more than $1.6 trillion by 2021. While the majority of that spending is made on air and accommodations, ground transportation is accelerating as a category for activity, innovation and investment.

Staying ahead of the curve with guest messaging technology

mycloud HOSPITALITY 17 March 2019
Text messages are fully integrated into people's lives. But what does that mean for you and your property?

Gym Management Software and Fitness Business Basic Economics

Gym Insight Blog 16 March 2019
Fitness is one of the more efficient industries, in the economic sense. The same is true about gym management software. It’s a good thing in that competition leads to better products and services. On the other hand, it goes in the opposite direction as well.

Staying ahead of the curve with messaging technology

mycloud HOSPITALITY 15 March 2019
The way people use their phones has changed over the years. How can you, as a hospitality professional, tap into the new reality? In this post, we’ll look at how messaging technology can help improve your revenue, boost your efficiency and enhance your guest experience.

Do I need to set up cross-domain tracking in Google Analytics?

Builtvisible Blog 15 March 2019
Deciphering whether you need cross domain tracking in Google Analytics (GA) can be a minefield! If you’re reading this article, you’ve likely already realised that this isn’t always a simple question to answer. Many of the existing guides out there are either unnecessarily complex or woefully out-of-date, making a tricky problem trickier still!

OTA & Travel Distribution Update: BookingSuite pivots; TripAdvisor expandssponsored placements; rate detection services benefitting from wholesalerabuses

Meetings Today Blog 15 March 2019
This week’s Update includes a heavy dose of TripAdvisor updates. Once the dust settles a bit on this past week’s big news – the announced acquisition of Hotel Tonight by Airbnb – we’ll update everyone on the acquisition and its anticipated effects. Is it a game changer? I don’t think so. Does the acquisition expedite the inevitable standardization of products and services across all the major online travel distribution platforms, definitely. In the meantime, enjoy this week’s Update everyone.

Sabre takes inspiration from Spotify to help hotels sell more

PhocusWire 15 March 2019
Sabre Hospitality plans to release technology later this year enabling hotels to sell rooms and other services in a more flexible way.

Drivezy eyes $100M investment round and international growth

PhocusWire 15 March 2019
Drivezy has confirmed it is in the process of raising $100 million funding as it looks to expand into new markets, including the United States. The India-based car-sharing service has not named the investor roster as yet, only that it is likely to include backers from Japan and is hoping for participation from others in the U.S., Singapore and China.

In the Big Chair - Nicolas Brusson of BlaBlaCar

PhocusWire 15 March 2019
BlaBlaCar is an online marketplace for carpooling. Founded in France is 2006, it has since grown to cover additional markets as well as widening its offering to other transport modes.

Hotel Pricing Optimization: Learning from Outside Industries

Hotel F&B 14 March 2019
While the hotel industry is truly unique, when it comes to price optimization, there’s a lot we can learn from outside industries. To help hotels develop a dynamic pricing optimization strategy that maximizes future profit, we examine industries from airlines to retail. And we find plenty of takeaways hoteliers can incorporate into their revenue management practices for greater success.

"Super Angel" Dave Berkus on the technical evolution of PMS, CRS and hotel CRM

Hotel Tech Report 14 March 2019
Dave Berkus knows hospitality technology more than nearly anyone. Back in the early 1980s, his company, Computerized Lodging Systems, dominated the nascent hospitality technology market with one of the first electronic Property Management Systems on the market. The immediate popularity of the technology resulted in rapid growth for the company, which was recognized on the Inc 500 list -- twice. Dave also created FOSSE, the property management system technology that Marriott used for almost 36 years.

Hotel experts warn data should not just be considered a "hobby"

PhocusWire 14 March 2019
The hotel industry must focus on how data can be used to understand guests better and remove friction. A "Man Versus Machine" panel on artificial intelligence in hospitality at ITB earlier this month revealed how some companies are beginning to invest in data processing and analytics to better serve customers.

Why Do You Need To Connect Your Hotel With OTAs

mycloud HOSPITALITY 14 March 2019
Selling your hotel rooms through agencies can be complicated and expensive. Agencies charge commissions at different levels and also increase commission percentages as per target markets. Today, OTAs are driving the hospitality and tourism industries. OTAs have become the primary income source for the hotels as they generate bookings around the world. OTAs have a significant impact on online hotel bookings. We will tell you why the OTA service is important for hoteliers.

Wrapping up ITB Berlin 2019

mycloud HOSPITALITY 13 March 2019
The beginning of March sees travel and tourism brands from around the globe make the annual trip to Berlin, Germany to visit ITB, the world’s largest travel trade show. Expedia Group Media Solutions was there in force this year, with over 35 of us attending the show to meet with travel partners, share knowledge, and learn about new travel trends.

Click. daily update: Thailand's tourism industry focuses on LGBT travellers

Click by booking.com 13 March 2019
Thailand is advancing same-sex partnership legislation, and the tourism industry is using the occasion to actively promote the country as an LGBT-friendly destination. Last month, the Tourism Authority released a promotional video featuring LGBT travellers and this year it plans more participation in pride parades globally. According to LGBT Capital, tourism revenue from that community contributes 1.15% (US$5.3bn) to Thailand’s economy, a greater share than any other destination.

Hotel 2020: Welcoming Tomorrow's Guests

StayNTouch: Hotel Technology Trends Blog 13 March 2019
A recent infographic asks, “Who is the Hotel Guest of 2020,” and how will evolving technological advances most likely shape their expectations. While 2020 once seemed far away, in reality it’s only a few short months away. Reminiscing back to the 1980’s, when anyone predicted what life would be like now, it always seems so futuristic, from flying cards, to hoverboards, automatic jacket driers and everything in between.

The definitive guide to ITB Berlin 2019: 5 key trends that every hotelier must know

Hotel Tech Report 13 March 2019
Last week Hotel Tech Report attended ITB to discover the most cutting edge innovations in travel and hotels. Each year thousands congregate at Messe Berlin to connect with peers, partners and clients from around the globe. Below are 5 key trends that every hotelier needs to know about this year. In this article we outline each trend, tell you how it impacts your hotel and give an overview of the companies that launched or showcased on trend products at ITB. For those of you who couldn't make it to Berlin we also cut a reel from the show so you can get the next best thing to being there.

Brexit Aftermath: Futurecasting as a Solution for Revenue Managers

mycloud HOSPITALITY 13 March 2019
Hotel revenue management in uncertain times becomes a very tricky endeavor. To be successful at it, one has to have the knowledge, experience, and access to the right tools, such as hotel software with advanced revenue management features. Brexit is one of those scenarios in which revenue managers have to give their best to help their establishments survive the UK’s bumpy departure.

Home is where the growth is as Booking.com invests in brand and tech

PhocusWire 13 March 2019
Booking Holdings caused a bit of excitement amongst analysts in February when it broke out some numbers around its alternative accommodation business for the first time. During its earnings release for the fourth quarter of 2018, the company said alternative accommodation accounts for more than 20% of revenue and brought in $2.8 billion in 2018.

Flight Centre steps up investments in AI-powered chatbot solutions

PhocusWire 13 March 2019
Flight Centre Travel Group has acquired travel assistance chatbot Sam and increased its investment in 30SecondsToFly, which has an artificial intelligence-powered booking assistant known as Claire.

Enterprise Connect 2019 Is Around The Corner! Are You Ready?

Martello Technologies Blog 12 March 2019
Enterprise communications and collaboration professionals face daunting new challenges from all sides. Emerging technologies like the Cloud, Team Collaboration and AI promise to disrupt the environment, while end users and customers continue to demand new tools and media.

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