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    April 11–13, 2018
    RAI Amsterdam Convention Centre
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    June 26-29, 2018


Is Your Company's Data Actually Valuable in the AI Era?

harvardbusiness.org 17 January 2018
jan18_16_688576276Carmen Martínez Torrón /Hayon Thapaliya/Getty Images AI is coming. That is what we heard throughout 2017 and will likely continue to hear throughout this year. For established businesses that are not Google or Facebook, a natural question to ask is: What have we got that is going to allow us to survive this transition? In our experience, when business leaders ask this with respect to AI, the answer they are given is 'data.' This view is confirmed by the business press. There are hundreds of articles claiming that 'data is the new oil' - by which they mean it is a fuel that will drive the AI economy. If that is the case, then your company can consider itself lucky. You collected all this data, and then it turned out you were sitting on an oil reserve when AI happened to show up. But when you have that sort of luck, it is probably a good idea to ask 'Are we really that lucky?' The 'data is oil' analogy does have some truth to it. Like internal combus

Employees Swipe Right to Personal Tech in the Workplace

PR 2.0 | By Brian Solis 17 January 2018
The consumerization of IT has been long in the making. While it’s nothing new, the employee-driven trends of social media, BYOD (bring your own device) and BYOA (apps) in the workplace are only accelerating and proliferating. In addition to managing enterprise technology infrastructure and digital transformation roadmaps, IT must now balance the sanctioning and connectivity of new technologies while also managing and mitigating costs, compliance, security and data risks.

Hey Siri, can voice technology really change the travel industry?

eyefortravel.com·Requires Registration 17 January 2018
A new report from EyeforTravel takes a look at the state of play and finds that travel brands need to tune into personalisation When you have the biggest names in tech battling it out to shout the loudest about development in voice, then maybe, just maybe it’s time to listen. Yes, we are talking Apple, Amazon, Google, Microsoft, and we are talking soaring sales too. By some accounts 24 million speakers were shipped in 2017, a 300% rise on the previous year. Amazon led the pack with Echo Dot being its top-selling product, sell-out product for two years in a row.

Tech and the transforming vacation rental industry

PhocusWire 17 January 2018
The vacation rental industry, a once sleepy and highly fragmented niche segment of travel, is rapidly being transformed from the “mom and pop” operations epitomized by T-shirts and flip-flops to slick operations drawing the interest of equity firms wearing suits and penny loafers.

Record Performance for Independent Hotels in 2017

Xotels Blog 15 January 2018
Looking back at 2017, it was an incredible year for independent hotels. We have measured record performance levels at Xotels. Financial results based on strategic revenue management have never been higher.Looking back at 2017, it was an incredible year for independent hotels. We have measured record performance levels at Xotels. Financial results based on strategic revenue management have never been higher.

The next wave of booking assistance through WhatsApp

PhocusWire 15 January 2018
To solve the traveler conundrum of airplane seat selection, Indian booking engine Goibibo has integrated with WhatsApp. The online travel agency, which, in addition to flights offers hotel, bus and activity bookings, uses artificial intelligence to inform WhatsApp users when their preferred seats for flights are filing up. Using Goibibo’s in-house conversational bot, GIA, and WhatsApp for Business, the service is intended to save travelers time and offer a mobile-centric solution to what can be a tedious process.

Face, voice, and emotional recognition: The promises they make to travellers

SiteMinder Blog 15 January 2018
Science fiction is invariably based on real theory, and usually becomes reality at some point in the future. This is the case with technology such as voice, face and even emotional recognition. No longer will films be able to awe us with these features because they already exist in real life! Human-centred technology like this is especially relevant to travel, something raised in Euromonitor International’s annual Top 100 Cities report. The research company proposes that both face and voice recognition, in conjunction with artificial intelligence, are set to see a huge rise in prominence. Beyond that, Euromonitor believes even emotional recognition may play a part in targeting travellers to help them make booking decisions. Let’s take a look at the key advancements and potential uses for each piece of technology…

How to Increase Sales and Serve More People in the Same Space

Oracle Hospitality Check-In 15 January 2018
Retail's Big Show in New York City, Oracle Hospitality unveiled today the Oracle MICROS Compact Workstation 310 and 310R with one goal in mind: Help you increase sales and serve more people in the same space. For operators in hospitality, sports and entertainment, and retail - with a limited menu offering and serving a high volume of customers in short durations - the Compact Workstation 310 is a 'game changer.' Smarter and more robust, the Workstation 310's transformative power lies in its name - Compact. Envision your current layout: You may have 6 or 7 (or even more) point-of-sale devices side by side. Your staff works tirelessly to process hundreds of orders within a short time span, keeping lines moving and ensuring customers are served and satisfied in quick fashion. But as good as your staff may be, your enterprise's success is constrained by space - or the lack of it. However, what if you could double the number of point-of-sale systems in that same space?

Travel tech deals reach record $5.3BN annual level

PhocusWire 15 January 2018
Five years of consecutive growth have been recorded for travel technology investment deals, with a record $5.3 billion invested in the sector. The total, published by CBInsights, beats the $5 billion invested in the sector in 2015 - the year when Airbnb secured a $1.5 billion Series E deal. Some might argue that the record year in 2017 was secured only by way of an investment in "space travel" company Virgin Galactic to the tune of $1 billion from fund in Saudi Arabia.

Lodging Interactive & IBM Watson Launch AI Platform

Lodging Interactive Blog 14 January 2018
Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the roll-out of its CoMMingle AI social media management platform for the hospitality industry. A hospitality industry first, CoMMingle AI leverages the power of IBM’s Watson Supercomputer, enabling Lodging Interactive to analyze big data sets across Facebook, Instagram and Twitter through the use of Artificial Intelligence technologies.

Discover Untapped Markets And See Your Profit Grow

Net Affinity | Conversion Optimisation for Savvy Hoteliers 12 January 2018
This week we’ve been thinking about how hotels discover and use previously unknown markets. New growth areas are emerging that hotels may have to cater for this year as a knock-on effect of societal and global financial changes, but how do you discover them?

Amadeus debuts AI chatbot for Asia Pacific

PhocusWire 12 January 2018
Amadeus is making further inroads into the Asia Pacific online travel market with the launch of a natural language chatbot for the LINE app, a free messaging platform popular in the region. Developed in partnership with GoHero.ai, Amadeus’ @flightbot finds travelers where they’re already dwelling – on mobile – and provides real-time support and booking assistance using English and Thai.

Report: Marketers Seek to Drive Revenue Through Mobile Marketing

KoMarketingAssociates 11 January 2018
Enterprise marketers are interested in launching mobile advertising initiatives to drive revenue, but research shows they still face numerous challenges. Forrester and AppsFlyer recently conducted the “Mobile Fraud: Marketers’ Massive Hidden Threat” report to gauge the state of mobile advertising among marketers. The statistics showed that over the next 12 months, the majority of marketers (88 percent) would like to grow direct revenue/sales through mobile.

The 2018 Lodging Technology Study: Travel Outlook, Systems Integrations, and the Cloud

The Rainmaker Hospitality and Gaming Blog 11 January 2018
The 2018 Lodging Technology Study: Disrupting Innovation, published by Hospitality Technology magazine aggregates information and research about the hospitality industry. This year, hotels identified inadequate budgets as the top challenge to their overall information technology efforts. While the information in the 2018 Lodging Technology Study hits on numerous topics of interest to us in the hospitality industry, we pulled out several points of interest for hotel revenue managers. Here, we share key data on the forecasted 2018 travel market, insights about systems integrations, and use of the Cloud with your RMS as key topics to consider this year.

Step into the Future and Join Oracle Hospitality at the New England Food Show

Oracle Hospitality Check-In 11 January 2018
Oracle Hospitality will be attending the New England Food Show in Boston Massachusetts, February 25th – 27th, 2018. The New England Food Show is the largest regional trade event serving buyers and suppliers in the New England food service and retail markets. This year the event will be full of networking opportunities including; culinary demos, educational sessions, exhibitors and products, and key note speakers; all offering exclusive insight into the food and beverage industry.

How Automation Will Change Work, Purpose, and Meaning

harvardbusiness.org 11 January 2018
The vast majority of humans throughout history worked because they had to. Many found comfort, value, and meaning in their efforts, but some defined work as a necessity to be avoided if possible. For centuries, elites in societies from Europe to Asia aspired to absolution from gainful employment. Aristotle defined a 'man in freedom' as the pinnacle of human existence, an individual freed of any concern for the necessities of life and with nearly complete personal agency. (Tellingly, he did not define wealthy merchants as free to the extent that their minds were pre-occupied with acquisition.) The promise of AI and automation raises new questions about the role of work in our lives.

2017 Year in Review: A Look Back at Last Year's Biggest Moments

TrustYou brainTRUST Blog 11 January 2018
If 2016 was amazing, 2017 was one for the record books. From new platform features and updates, to significant customer milestones, ambitious projects and innovative research, 2017 has been another epic year here at TrustYou. So, as we begin a new year, we’d like to take a moment and look back on all the things we’ve learned, experienced, and achieved together in the past 12 months.

2017: the most important year for travel tech since 1994?

eyefortravel.com·Requires Registration 11 January 2018
From AI-driven chatbots to the arrival of blockchain-based cryptocurrency fuelled competitors to Airbnb, last year was a pivotal one, says Mezi. In 2016, Mezi, a startup that originally launched as a broad-based AI-power virtual assistant pivoted to focus on travel. EyeforTravel caught up with Johnny Thorsen, the company’s VP of Travel Strategy & Partnerships, who believes that 2017 was the most important year since the arrival of the Netscape Internet browser in 1994.

"Airbnb for luggage" expands in Europe following $1.1M funding

PhocusWire 11 January 2018
Another entrant onto the "Airbnb of..." scene, London-based CityStasher has raised $1.1 million in seed funding. The latest round for the startup - which, indeed, bills itself as the "Airbnb for luggage" - is led by Venture Friends and includes backing from Trivago investors Howzat Partners, Charlotte Street Capital and angel investors such as Big Yellow Storage CEO James Gibson.

IHG starts major Amadeus tech move with Kimpton chain

PhocusWire 11 January 2018
Kimpton is the first group of properties within the InterContinental Hotels Group to switch over to the long-awaited platform provided by Amadeus. Multiple sources say the migration took place this week as part of a gradual roll-out across the entire group over the course of 2018 and early-2019.

Golden Phoenix Hotel Manila brings 77% more guests to their hotel website

SiteMinder Blog 11 January 2018
Recognising that there are many travellers from around the globe setting their sights on the Philippines, the Golden Phoenix Hotel Manila strives to provide all guests with a luxurious experience where they can relax. This independent hotel is located in Pasay City, Manila, and has more than 280 rooms. Established just under three years ago, the brand has had its own unique challenges to overcome, including figuring out the best way to create a brand website that drives direct bookings and helps increase revenue.

Granada Beach Resort increases direct hotel reservations by 100% with SiteMinder

SiteMinder Blog 11 January 2018
Granada Beach Resort is an intimate boutique hotel located in the beautiful destination of Oslob in the Philippines. General manager Chris Liles knew that being a newcomer to the area meant competing with the established, larger brands in the region. However, he counted on the personalised experience offered at his nine-room hotel as well as the assistance of a qualified technology solution to boost his brand’s reputation.

Timescenery and Baarb push AI-driven results to fix travel search

PhocusWire 10 January 2018
Timescenery, a travel planning site that combines data from suppliers with crowdsourced experiences from travelers, has launched a partnership with Baarb, an artificial intelligence company that develops solutions to personalize online travel search.

Tips to optimize ADR and occupancy rates at your independent hotel

Hotelogix Blog 10 January 2018
The Average Daily Rate or the ADR in the hotel industry is often a primary concern for most hotel owners. However, in today’s times, every hotel owner including independent hoteliers can definitely improve the ADR using simple tactics to lend a boost to profits. A hotel’s occupancy rates are often a source of worry for hoteliers who need to constantly reinvent their revenue management strategies to work around a hotel’s ADR.

Best Available Rate: 'Rumors of my death have been greatly exaggerated!'

IDeaS Blog 10 January 2018
According to some, the concept of the Best Available Rate (BAR) is a thing of the past. Yet, in nearly every hotel I encounter, they still offer a best available rate—especially global chains. Has BAR gone the way of the “rack rate” or have they both slowly evolved from a one-dimensional element of a pricing strategy into a multifaceted component of superior business optimization? How exactly has BAR been affected by the changing industry and is it time for its moment of silence?

Powerful travel brands face uncertain future in a blockchain-led world

PhocusWire 10 January 2018
Will blockchain render powerful travel industry intermediaries extinct? That’s the prediction of Maksim Izmaylov, CEO of Winding Tree, a Swiss nonprofit building a blockchain-based travel distribution network.

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