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  • Next Event


    Hospitality Industry Technology Exposition & Conference

    December 5–6, 2018
    Dubai, UAE

  • Upcoming Event


    Hospitality Industry Technology Exposition & Conference

    April 10–11, 2019
    Palau de Congressos
    Palma, Mallorca - Spain

  • Upcoming Event


    Hospitality Industry Technology Exposition & Conference

    Minneapolis Convention Center

    June 17-20, 2019

Cybersecurity Professionals, Education and Certifications

24 September 2018
Whether it is an in-house employee or an outsourced vendor, cybersecurity professionals are a must

Now Available for Download: Smart Hotelier's Guide to 2019 Digital Marketing & Technology Budget Planning

Max Starkov | The HeBS blog ·6h
With budgeting season comes the time to analyze digital marketing initiatives and plan for trends that may arise throughout the year. When constructing your budget, think about upgrades your property needs to make regarding digital technology and marketing strategy.

Podcast: #1 - Your top five: from instant gratification to the rise of the aparthotel

Click by ·6h
In our first episode of your top five, our audio articles cover how instant gratification is changing the way we deliver services, the rise of the aparthotel, transforming your restaurant into a destination, last-minute bookings, and improving your guest review score.

Latin American giant TOTVS signs on as SiteMinder's 250th PMS connectivity partner

SiteMinder Blog ·7h
The largest enterprise technology company in Latin America, TOTVS, has entered into a partnership with SiteMinder to become the 250th property management system (PMS) provider that will connect into SiteMinder’s market-leading hotel guest acquisition platform.

Are You Asking 'Who Moved My Hotel Revenue?

Duetto Research Blog ·7h
The hotel industry is changing at breakneck speed. New disruptors are constantly entering the space. Think online travel agents, Airbnb, Google, Facebook et al. If you don’t continue to evolve, you will fall behind the industry.

Eurail and Loco2 outline two routes to rail revamps

Hotel Online 25 September 2018
Rail travel speakers from EyeforTravel’s upcoming Amsterdam conference share insights into how they are looking to get more customers on the track.

Why hotels should take cues from home-sharing, stop "obsession with direct booking"

PhocusWire 25 September 2018
Hotels are catching on that they can learn from the rise of the home-sharing market.

In the green room at Phocuswright with... Dana Dunne

PhocusWire 25 September 2018
With previous roles at AOL and easyJet, the CEO of eDreams Odigeo was handed the leadership reins in 2015 and quickly put a six-point plan into action to ensure the company kept pace with the rapidly changing online travel market.

George Hotel Ballarat boosts bookings by 35% with SiteMinder

SiteMinder Blog 24 September 2018
Located in a building that was erected in 1854, the George Hotel Ballarat provides visitors to Victoria, Australia, with a glimpse into history. This 15-room hotel has been welcoming guests for 100 years, and has prided itself on providing visitors with exemplary service and premier experiences.

Are zero-commission OTAs becoming a viable option for hotels?

SiteMinder Blog 24 September 2018
The open letter addressed to hoteliers reveals a lot about the motivations of the people behind the world’s first zero-commission online travel agent (OTA).

The future of distribution strategy at your doorstep

RateGain Blog 24 September 2018
We list 5 reasons why you should not miss conversations on hotel analytics, revenue management & distribution strategy, to boost your marketing RoI.

STR: Inflation-Adjusted ADR is 'Mostly Flat

Duetto Research Blog 24 September 2018
The U.S. hotel industry reported positive results in the three key performance metrics during August 2018, according to data from STR.

Malaysia Airlines pilots chatbot developed with Amadeus

PhocusWire 24 September 2018
Malaysia Airlines is the latest carrier to add a chatbot as a sales channel. The company, in partnership with Amadeus, has unveiled MHchat to help travelers book and pay for flights via Facebook Messenger.

Flight Centre Travel Group acquires itinerary planning platform Umapped

PhocusWire 24 September 2018
Australia-based Flight Centre Travel Group, a travel agency group with more than 30 brands, has acquired Umapped, a Toronto-based company that provides travel documentation, communication and itinerary management software to the travel industry.

Back in the offline world, part 4: High-tech versus high-touch hotels

PhocusWire 24 September 2018
Like any industry, travel has been profoundly changed by advancements in technology. How people research, book and experience a trip is completely different than it was just 20 years ago.

A 6-Part Tool for Ranking and Assessing Risks

Hotel Online 21 September 2018
One of the most overused expressions thrown around by wannabe “Wall Street Rambos” is business is war. But sometimes war tactics really can help in business.

Hospitality Technology's Moment of Truth: Who Will Transform the Booking Experience?

Duetto Research Blog 21 September 2018
Can you name three great enterprise technology companies in hospitality? Or even one? The answer is likely “no,” because most people have never been terribly impressed by the typical experience on a hotel’s website.

Weekly Roundup #38: Travel, Tech and Social Media

TrustYou brainTRUST Blog 21 September 2018
Hotel rates have gone up in the majority of 40 cities monitored by global hotel metasearch site Trivago. Average Paris hotels recorded the highest monthly rise in September, with a 45% increase to €167 a night. Vancouver saw the most significant decrease over August with the average price per night falling 12% to €187. London remains one of the most expensive European cities with an average hotel price per night of €142, as does Lisbon with €121 per night. Rates have risen by 29% in Vienna and by 38% in Berlin on average this month, making both cities the most expensive they have been so far this year. Average hotel prices in several cities in the US, including Las Vegas, are also the highest they have been this year.

QOTW: Something about meaning more than money

PhocusWire 21 September 2018
We didn’t just want people for the sake of having money, we wanted to add something to it as well to give us money.

Ground transportation on the cusp of another revolution

PhocusWire 21 September 2018
Ground transportation of the road variety in the travel industry was once dominated by car rental and highly regulated taxi services.

Kayak adds AR-powered bag measurement tool, Siri Shortcuts to mobile app

PhocusWire 21 September 2018
Kayak wants to help travelers have confidence their carry-on bags meet airline restrictions. The company has added a new option in its mobile app that uses a smartphone’s camera and augmented reality to instantly measure a piece of luggage.

Can you list ten buyers for your business?

BERKONOMICS by Dave Berkus 20 September 2018
Most entrepreneurs and certainly all investors would like to see “a positive liquidity event” (a good sale of the business) someday. Boards of directors should be aware that one of their duties could be to evaluate offers from potential buyers, or even to initiate efforts to sell the business for the benefit of all stakeholders.

The Direct Booking Summit Party announcement: vintage bowling & rooftop pool!

Triptease Blog 20 September 2018
The Direct Booking Summit has already established itself as the world’s leading platform for discussing the industry’s challenges. The Triptease team works hard to make each even better than the previous one: past attendees have given us a 98% satisfaction score! The question is: how do we score a hundred?

Prototyping automated product feeds for retailers

Builtvisible Blog 20 September 2018
I was recently faced with the problem of creating a series of automated product feeds for a retail client. The requirement – deliver a feed in .csv format that contains updated stock and pricing information from 3rd party sites. In this case, from a group of supplier websites for items that aren’t held in the retailer’s stock. Thus, leaving critical information about availability missing from inventory management.

Hotel Budget Season: How Revenue Management Technology Optimizes Your Budget Strategy (Part 3 of 4)

The Rainmaker Hospitality and Gaming Blog 20 September 2018
Hotel budgets are impacted by myriad factors like seasonality, economic conditions, events, and competition. Even unanticipated occurrences such as extreme weather conditions have the ability to dramatically skew your budgeted figures. A science-based revenue management system (RMS) goes beyond just revenue management and can guide you in profit optimization. It enables you to optimize your budget strategy in ways that drive not just top-line revenues but ultimately higher overall profits.

How Restaurant Industry Software Cuts Food Cost

The Restaurant Expert 20 September 2018
What can restaurant industry software do to help you reduce your food cost? I used to be a spreadsheet geek, and I think that’s what made creating a specialized restaurant industry software for independent operators so much fun – there’s no need to be a spreadsheet geek! Now you can use software to document and automate your restaurant systems. This puts controls in place that allow you to make adjustments to save money and it saves you time so you can focus on other ways to save in the restaurant.

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