StayNTouch Best Practice Blog: Optimizing the Guest Journey for Direct Bookings Pt 2: During and Post Stay

StayNTouch: Hotel Technology Trends Blog · 4 Oct

The 1990s were halcyon times for OTAs and the hotel industry: commissions were low, and hotels were able to sell extra rooms and benefit from the "Bi

StayNTouch Best Practice Blog: Optimizing the Guest Journey for Direct Bookings Pt 1: Pre-Stay
StayNTouch Best Practice Blog: Optimizing the Guest Journey for Direct Bookings Pt 1: Pre-Stay

StayNTouch: Hotel Technology Trends Blog · 27 Sep

When OTAs came on the scene in the 1990s, they were seen as a win-win proposition: While OTAs profited off of commission, hotels were able to use OTA

A Guide on the Benefits of Hotel Digital Signage
A Guide on the Benefits of Hotel Digital Signage

StayNTouch: Hotel Technology Trends Blog · 23 Sep

The ability for hotels to communicate directly with their guests has never been greater. Many, if not most hotels, have websites and blogs and partic

Most Important KPIs for Hotels
Most Important KPIs for Hotels

StayNTouch: Hotel Technology Trends Blog · 13 Aug

If you avoided a speeding ticket on your way to work this morning and managed not to run out of gas, thank your KPIs.

Top Hospitality Trends of 2019 (So Far!)
Top Hospitality Trends of 2019 (So Far!)

StayNTouch: Hotel Technology Trends Blog · 31 Jul

Now that we're just past the year's halfway mark, it's a great opportunity to take a look at the hospitality industry from a bird's eye perspective.

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What Airbnb Can Teach The Hotel Industry
What Airbnb Can Teach The Hotel Industry

StayNTouch: Hotel Technology Trends Blog · 22 Jul

If only we cyou know, B.A., "before Airbnb" disrupted the hotel industry and gobbledup billions of dollars in revenue that were diverted from traditi

Overbooking Your Hotel
Overbooking Your Hotel

StayNTouch: Hotel Technology Trends Blog · 16 Jul

Overbooking, a revenue management strategy practiced by the hotel industry, carries both risks and rewards. It can be a strategic way to maximize occ

How to Meet the Demand of a Generation That Travels More

StayNTouch: Hotel Technology Trends Blog · 8 Jun

Hotels and resorts know they need to win over millennials' hearts and minds. But where to begin? That is the question. In this blog, we will help you

How to Embrace Technology That is Shaping Millennial Travel

StayNTouch: Hotel Technology Trends Blog · 5 Jun

In our always connected world, Millennials are much savvier when it comes to using tech for travel. Gen-Y grew up immersed in technology and their sm

The Rise of the Robot Butler: Fad or Future of Guest Service?

StayNTouch: Hotel Technology Trends Blog · 28 May

With the advent of motion pictures, science fiction writers' have often provided prescient glimpses of future technologies. These inventions and happ

Easy Ways to Simplify the Hotel Check-In Process for Customers
Easy Ways to Simplify the Hotel Check-In Process for Customers

StayNTouch: Hotel Technology Trends Blog · 28 May

No one wants to wait in line for the front desk anymore. This is true for practically everyone, but especially 'swipe left, swipe right' millennials,

Why Users Love Self-Service Technologies

StayNTouch: Hotel Technology Trends Blog · 21 May

Self-service technology is having a transformative effect on the world around us, particularly on consumer behaviour and the way we interact with bus

Self Service versus Human Touch: Finding the right balance in your hotel

StayNTouch: Hotel Technology Trends Blog · 14 May

Customer engagement and satisfaction is one area that is continually linked with a shift towards automation, especially as AI and self-serve platform

Benefits of Check-In/Out Hotel Kiosks

StayNTouch: Hotel Technology Trends Blog · 10 May

Self-serve hotel kiosks have exploded in recent years, offering a variety of benefits for hotel management and guests alike. These kiosks can check g

Self Service of the Future: The Autonomous Travel Suite?

StayNTouch: Hotel Technology Trends Blog · 29 Apr

Over the last few years, we’ve witnessed a widespread consumer shift towards self-service automation. With so many options to access services indepen

How Self Service has the Power to Improve the Guest Experience

StayNTouch: Hotel Technology Trends Blog · 24 Apr

The hospitality industry has historically been bound to its traditions. In the business of making others feel comfortable and welcome – the foundatio

Culture of Convenience: Demand for Self-Service Technologies Continues to Rise

StayNTouch: Hotel Technology Trends Blog · 17 Apr

If you were to look at your typical day, how many tasks are aided by convenience? With the advent of smartphones, the rapid growth of the Internet an

New York New York: How Innovative Hotels are Offering Rates at Promotional Prices

StayNTouch: Hotel Technology Trends Blog · 9 Apr

New York, the city that never sleeps. And if you’re a tourist, you probably won’t get to sleep as according to a recent article featured on Skift, a

Rate Parity Issues Continue to be the Root of huge potential losses for hoteliers

StayNTouch: Hotel Technology Trends Blog · 28 Mar

As we move through 2019, rate parity issues continue to be as big a deal as ever for hoteliers. According to a study by data intelligence platform OT

Technology Love Match: Choosing the Right Technology for your Hotel

StayNTouch: Hotel Technology Trends Blog · 19 Mar

In today’s hospitality landscape, technology is a driving influence in a hotel’s appeal to guests, as they consciously seek out more tech-forward, mo

Improving Your Hotel Marketing Efforts

StayNTouch: Hotel Technology Trends Blog · 16 Mar

It’s no secret that a primary focus of every hotelier is to increase their bookings. With the increasing amount of accommodation options available to

Hotel 2020: Welcoming Tomorrow's Guests

StayNTouch: Hotel Technology Trends Blog · 13 Mar

A recent infographic asks, “Who is the Hotel Guest of 2020,” and how will evolving technological advances most likely shape their expectations. While

How Technology is Shaping the Hotel Guest Experience

StayNTouch: Hotel Technology Trends Blog · 11 Mar

Hands up who remembers the last time they didn’t use their smartphone for a whole day? – Probably very few! It is sometimes hard to believe that litt

The Hyperconnected Guest - Is Your Hotel Ready?>>?

StayNTouch: Hotel Technology Trends Blog · 26 Feb

Consumers today are becoming not just more connected, but hyperconnected. We are increasingly connected to the internet and the objects around us are

How Hotels Can Tap into The Experience Economy

StayNTouch: Hotel Technology Trends Blog · 19 Feb

The experience economy – a term that has been around for a while. In fact, it was first mentioned in 1998 by B. Joseph Pine II and James H. Gilmore i

Hotel of the future: How mobile devices are redefining the hospitality industry

StayNTouch: Hotel Technology Trends Blog · 12 Feb

A mobile device has become a vital phantom-like limb for most of us. We have come to rely on our smartphones for everything, from staying in touch wi