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  • Next Event

    HITEC DUBAI

    Hospitality Industry Technology Exposition & Conference

    December 5–6, 2018
    Dubai, UAE

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    HITEC EUROPE 2019

    Hospitality Industry Technology Exposition & Conference

    April 10–11, 2019
    Palau de Congressos
    Palma, Mallorca - Spain

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    HITEC MINNEAPOLIS

    Hospitality Industry Technology Exposition & Conference

    Minneapolis Convention Center

    June 17-20, 2019

Letter from Los Angeles: Of last mile mobility, teenage dreams and Chinese ambitions

Hotel Online ·10h
The day I landed in Los Angeles, there was a heavy smell of smoke in the air. The California wildfires were raging and the winds were blowing smoke towards the city.

Innovation In Canada: The Hospitality Company That's Part Hotel, Part Home-share

21 November 2018
When Airbnb was founded ten years ago, it brought a unique concept to the market: find travel accommodations that feel like home.But as the model has gained popularity, some of the stays have come to feel too much like home. Staying at some Airbnbs can feel like a game of Russian roulette: will this be the one with the kindly landlord who is responsive but far from the premises? Or will you be listening to the sound of their kids screaming through the night?Its meteoric rise shows there's an appetite for the model, but many people want the reliability that a hotel can provide, while offering the "like a local" feel that home-stays can bring.That's the thinking behind Sonder, a company that marries the two travel experiences.The idea began in 2012, when founders Lucas Pellan and Montreal-born Francis Davidson stayed at a home they had booked for a couple days. They couldn't get in touch with the host to find out how they were supposed to get inside. When they did make it in (the key under the doormat, naturally), they found half-eaten food in the fridge and dog hair covering the furniture. They opted to leave the rental and go for an apartment instead. While it was free of dog hair and debris, it was a non-notable room surrounded by sterile chain restaurants.It spurred the pair to create a new kind of home-stay experience: Sonder manages apartments in trendy neighbourhoods through major cities, and opens them up to travellers for short stays. What makes the company notably differs from Airbnb is the hotel-like amenities, like toiletries, a cleaning service, 24/7 concierge and attention to detail in the design.

Calm brings higher occupancy, revenue to Egypt's hotels

Hotel Management 21 November 2018
According to Egyptian travel company Travco Group, hotel bookings in the country are on the rise again as tourists return after seven years of political turmoil and security concerns following 2011's Arab Spring and militant attacks.

Key strategies help hotels boost F&B profit

Hotel Management 21 November 2018
In the food-and-beverage arena, it’s not always easy to understand the value and impact of a single dollar. But spending a dollar here, rather than spending it there, can make an enormous difference to a hotel’s top and bottom lines.

VoyceFirst Enters Hospitality Space with Voice-Based App

hotelbusiness.com·Requires Registration 21 November 2018
VoyceFirst’s flagship, voice-based app is called “Qvick” and built for seamless hospitality interactions between guests and staff.

Top 10 Best Hotels In The World That Offer Great Experience

Value Walk 21 November 2018
When you are planning a vacation, you spend a lot of time researching the hotels you want to stay in, the places you visit, restaurants, shopping, and other things. You read reviews and experiences of other travelers. Folks at Travel + Leisure asked their readers to rate various hotels based on their location, facilities, food, service, and overall value. Here are the top 10 best hotels in the world in 2018 based on Travel + Leisure's survey.Top 10 best hotels in the worldRemember that this list is not about the most expensive hotels or the most luxurious ones. It's all about hotels that travelers think are best in terms of facilities, food, service, and overall value. So, without further ado, let's check out the top 10 best hotels in the world.10- Nayara Springs, Arenal Volcano National Park, Costa RicaIt scored 97.04 out of 100 in Travel + Leisure's survey. It was also voted the best luxury hotel in 2016 and 2017 in a survey conducted by TripAdvisor. Nayara Springs is located atop a cliff surrounded by tropical gardens and emerald forests. It costs around $750 per night on average, though you can get a room there for as low as $630 in October. The hotel has two giant pools, an award-winning spa, a piano lounge and bar, and a private plunge pool. It also arranges daily adventurous activities such as canyoning and water-rafting.

Indonesian Luxury Villa Improves Online Revenue with RateTiger

mycloud HOSPITALITY 21 November 2018
Black Penny Villas, a boutique luxury property in Bali, said it improved its online sales with eRevMax solutions. The property experienced significant improvement in their operational efficiency leveraging RateTiger’s cloud based channel manager and on-demand shopping tool.

AI's role in mobile app monetization

clickz.com 20 November 2018
Expect AI to benefit mobile app developers and publishers in three key ways: improved ad pricing, optimized user experience, and mobile ad fraud removed.

The Future of Digital Signage in Restaurants

Modern Restaurant Management 20 November 2018
From large video walls to multi-source/multi-display applications and control systems, the use of digital signage in restaurants is becoming increasingly common.

How increased air travel is fueling the hotel industry

Hotel Management 20 November 2018
Worldwide, the hotel industry relies on the airline industry to literally carry its demand. Sure, there are drive markets with little reliance on airlift, but the vast majority of the industry depends on guests arriving via airplane.

Survey: Nearly two-thirds of travelers rely on mobile apps during trips

Hotel Management 20 November 2018
U.S. travelers rely on their smartphones for every part of their journey, from using social media posts from friends and family to research leisure trips to sharing post-trip feedback. In Travelport’s "2018 Digital Traveler Survey" of 16,000 travelers from 25 countries, trends among respondents from the U.S. indicate that mobile devices are as vital for leisure travel as for other aspects of everyday life.

Two Roads Hospitality partners with Volara on voice technology

Hotel Management 20 November 2018
Two Roads Hospitality selected Volara as its official voice technology platform. Motif Seattle, A Destination Hotel, and Thompson Seattle are already live with Amazon’s Alexa technology powered by Volara and Carmel Valley Ranch in Carmel Valley, Calif., will begin its rollout later this month.

California's Haley Hotel rolls out mobile key technology

Hotel Management 20 November 2018
Santa Barbara, Calif.-based Haley Hotel unveiled its partnership with OpenKey for universal mobile access. Guests can check in and check out remotely; receive a room assignment, hotel directions and Wi-Fi codes; and easily access their room and common area doors from their mobile device.

Delivering on the Promise of Automation for the Hospitality Industry

Travel Media Applications (traveldailynews.com) 20 November 2018
In the hospitality industry, customer experience is king. At the same time, companies face fierce competition for each customer dollar and have to deliver outstanding service with ever-increasing efficiency. Automation - especially voice processing, artificial intelligence, smart devices, and robotic process automation - can help with all three of these competing challenges.Today's customers are becoming increasingly sophisticated. From research, to bookings, to their actual en-route or on-property experience, customers demand more. They want to use any device, tailored to the way they live and work. They want to immerse themselves in their leisure experience, and they don't want to have to worry about the technology.Hospitality firms are improving customer experience through natural language interaction, high-end digital experiences and with AI algorithms to help guide their leisure choices. They are also increasingly using automation and smart devices to reduce loss, speed up check-in and check-out and provide entertainment and comfort features exceeding those found in a typical home.Customers are increasingly seeing service where the curtains gently open 15 minutes after the alarm goes off, where they can ask Alexa for room service, or they can have their room cleaned based on the service team knowing the room is vacant.Improving service to their customers drives repeat business and the tailored experience provided by automation helps enable that part of the growth curve. Additionally, hospitality firms want to grow by capturing more market share, opening up new and emerging markets.Automation can help by tailoring the experience to the customer based on country or buying behavior. A customer in China books differently than a customer in France! Further, automation can help hospitality firms use detailed quantitative analytics to drive what routes generate the most revenue, which locations are best for new properties and how to distribute luxury versus budget offerings based on customer spend and feedback.

From Singapore to Shenzhen, from Youbibi to Skyscanner, Steven Pang makes seamless transition from startup to global play

Hotel Online 20 November 2018
While others were still dreaming about the China travel opportunity, Steven Pang, a Singaporean living in Hong Kong, took the plunge back in 2010 to start a travel search business specialising in comparing flights, hotels and package holidays. He chose the southern Chinese city of Shenzhen as his startup base and four years later, his bet paid off when Youbibi was acquired by Skyscanner.

RLH Corporation Selects IDeaS Revenue Solutions To Optimize Revenue

Lodging Magazine 20 November 2018
RLH Corporation is working with IDeaS Revenue Solutions to optimize revenue. The company plans to align its revenue management, pricing, and yielding insights with marketing and sales to create a more powerful overarching commercial strategy using IDeaS.

Maestro PMS Debuts Self-Serve Online Payment Portal

Hospitality Technology Magazine 20 November 2018
Maestro PMS said it just made advanced payment processes safer and more convenient for independent operators and their guests. Maestro adds to its full array of mobile and online solutions with the launch of its Payment Portal module that engages guests online by connecting them with a property to quickly make payments against their upcoming reservations. The new system also saves the property time and reduces collection fees by automatically emailing deposit reminders. Maestro PMS is a cloud and on-premise property software solution. Maestro offers web browser and windows access in either deployment for independent hotels, luxury resorts, conference centers and multi-property groups.

Hospitality: Remove the Target on Your Back by Going Passwordless

Hospitality Technology Magazine 20 November 2018
Hoteliers and restaurants handle a tremendous amount of consumer data to process payments, enrich the experience, and maintain competitive, differentiating rewards programs. Stored passwords and bankcard numbers make everything from reservations to paying a tab fast and simple.

Utilise the correct pricing strategy to increase your hotel's profitability

mycloud HOSPITALITY 20 November 2018
Efficient hotel pricing strategy is a must-have for today’s hoteliers to increase their overall profitability. Hotel revenue managers should understand various aspects including distribution mix, demand forecast, competitive pricing and consumers’ buying trends, etc to manage pricing more effectively to increase hotel profit.

Spirit of Change' needed from European governments to improve competitiveness

4hoteliers.com 20 November 2018
The International Air Transport Association (IATA) called for a spirit of change from governments to capture the social and economic benefits of air connectivity, by enabling a more competitive air transport sector.

How brands can use AI to boost their email marketing metrics

clickz.com 19 November 2018
AI makes hyper-personalized experiences possible, and has an eye for details and patterns that humans fail to recognize to improve email marketing metrics.

Maestro PMS Helps Free Up Staff, Empowers Guests With Self-Serve Online Payment Portal; 'Anytime,' 'Any Device

Hotel Online 19 November 2018
Maestro PMS just made advanced payment processes safer and more convenient for independent operators and their guests. Maestro adds to its full array of mobile and online solutions with the launch of its Payment Portal module that engages guests online by connecting them with a property to quickly make payments against their upcoming reservations. The new system also saves the property time and reduces collection fees by automatically emailing deposit reminders. Maestro PMS is the preferred cloud and on-premise property software solution. Maestro offers web browser and windows access in either deployment for independent hotels, luxury resorts, conference centers and multi-property groups.

Bridging The Digital Gap For Small Hotels

19 November 2018
Globally, there are about 4 million hotels. Of these, only 2.1 million hotels are listed on Booking.com, 1 million on Tripadvisor and 0.8 million on Expedia. Within this, the budget hotel segment is the fastest growing (9 per cent CAGR globally) and is the first choice of millennials.In the GCC, 45 per cent of rooms are in the budget and mid-sized segment with online penetration at 46 per cent. In huge neighbouring markets like India, mid-tier (3-star and 4-star hotels) represents a $4 billion opportunity. Only 30 per cent of these are connected online for search, discovery and booking. There is significant opportunity to move hotels online by providing them efficient technology and remote services.However, the budget and mid-sized hotels and chains are ill-equipped to ride this wave because of technology and talent constraints. Hitherto, technology available for such hotels was either too complicated or too expensive to maintain, resulting in suboptimal digitisation.Targeting this opportunity is Hotel Launcher, a cloud-based Software-as-a-Service (SaaS) technology for budget and mid-sized hotels and chains. The platform's objective is to help this segment of properties increase revenues by bringing them online via an efficient SaaS discovery and booking system. They also have an engine for revenue management.Rajiv Malhotra, founder and CEO, said: "Simply put, Hotel Launcher is Shopify for small and mid-sized hotels and chains. Our technology is a highly advanced PMS [industry parlance for property management system]. It is integrated with a channel manager and a website builder. We call this solution Integrated Distribution Management System or IDMS for short."

A Six-Step Strategy for Increasing Hotel Profitability

Lodging Magazine 19 November 2018
While the rate of revenue growth has slowed nationwide, the U.S. hotel industry has seen increasing profits for eight consecutive years. Hoteliers can narrow the disparity between lagging revenue and increasing profitability by taking proactive measures in management and operations. Here is a six-point strategy that can be used to increase profitability.

Think AI is just for enterprise? Think again.

clickz.com 19 November 2018
Many businesses, especially SMBs, mistakenly believe that AI is only for enterprise. Here are AI use cases for businesses of all sizes.

Knowcross and React Mobile Integration to Help Hotels Empower Their Workers Against Harassment

mycloud HOSPITALITY 19 November 2018
Knowcross, the preferred service quality management platform of the finest hotels across the globe, is thrilled to announce the integration of its housekeeping automation solution with React Mobile – a leading hotel panic button platform. The integration is aimed to deliver a robust joint solution for hotels to arm their workers to combat harassment, leading to a safer working environment.

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