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Do hotels really overbook their rooms? | telegraph.co.uk

telegraph.co.uk 16 February 2018
Overbooking has long been a source of frustration - and occasional elation (think upgrades) - when it comes to flying. But what happens when you turn up at your hotel and there's no room at the inn?Well, there's not much you can do. In the same way that those who fall victim to airlines selling more tickets than there are available seats are told they can't fly, hotel guests are told they cannot stay.One customer was on the sharp end of an overbooking at a Travelodge recently after being told that the branch in which the room had been paid for in advance was now full, so a bed would be found at a nearby property.

How Voice Search Will Impact Travel Marketing - fredericgonzalo.com

Gonzo Marketing 12 February 2018
Did you know that 40% of US adults use voice search per day? According to Search Engine Watch, people now perform 35 times more voice searches on Google than in 2008. Nowadays, speech recognition technology is more precise--with only an 8% error rate! Have you also noticed that many consumers have recently bought devices that use voice searches? In fact, 2017 was the year that voice recognition truly took off, thanks to the popularity and adoption of home devices, such as Google Home and Amazon Echo. Who would say "no" to the ability of controlling devices with their voices and searching for content on the web by simply talking to a machine? Using our voices is indeed the most natural way to communicate. By talking to a smart phone or other device, without the need to use a keyboard or screen, we can carry out more tasks at the same time and access content more quickly and easily. Google even revealed that 38% of people talk on the phone while watching television and 23% of adults use voice search while cooking. These technological innovations and new ways of communicating and searching for content nevertheless impact companies and how they market their products and services.

Artificial Intelligence An Enabler for Intelligent Hotels - hospitalitybizindia.com

hospitalitybizindia.com 6 February 2018
At a time technology is disrupting businesses on a regular basis, it is vital to amalgamate those which are integral to build an 'intelligent business' than playing a wait and watch game. In a service industry like hospitality, it is all the more critical to adopt consumer facing technology with shortest of delays so that the first-mover advantage can be reaped. Artificial Intelligence (AI) and Machine Learning (ML) are such compelling technological innovations which help hotel operators to be really intelligent to stay ahead of the competition. These tools will really help hotels to understand the customer preferences in advance and offer tailor-made offerings even before the customer checks into the hotel. How far the hotel players are amalgamating such technology tools into their day-today affairs? Akshay Nayak tries to find out answers:

Nissan's new Japan hotel takes automation to a new level | cnn.com

cnn.com 6 February 2018
Japan already has the world's smartest toilets, but now there are smart shoes, furniture and accessories.You might remember Nissan's 2016 marketing maneuver, when the Japanese carmaker introduced a line of self-driving chairs that could autonomously glide together using cameras and sensors.This time, the auto innovators have taken aim at traditional hospitality and everyday objects.Japanese hotels: First smart toilets, now smart shoes(CNN) - Japan already has the world's smartest toilets, but now there are smart shoes, furniture and accessories. You might remember Nissan's 2016 marketing maneuver, when the Japanese carmaker introduced a line of self-driving chairs that could autonomously glide together using cameras and sensors.

Eight more robot-staffed Henn na Hotels across Japan - japantimes.co.jp

Hsyndicate 5 February 2018
Against the backdrop of a shrinking population and a growing number of foreign tourists, the hotel has found success employing robots as a way to both draw in business and reduce staffing costs.

GDPR: Only 29pc of start-ups encrypt the data they collect - siliconrepublic.com

siliconrepublic.com 1 February 2018
A survey of more than 4,000 start-ups around the world shows that many are ill-prepared for GDPR. The GDPR deadline of 25 May is just around the corner, and a survey commissioned by email service provider Mailjet shows that start-ups are in dire need of re-examining how they handle their data. The survey, which was launched on Product Hunt, received responses from more than 4,000 start-ups in the US, the UK and France

How blockchains for hotel reservations work - koddi.com

Koddi Inc. 31 January 2018
Koddi walks us through a hypothetical example of a reservation blockchain where we want to develop a blockchain that manages reservations between hotel suppliers and OTAs. The hotel supplier would be considered the trusted authority who generates the security certificates that its "trusted issuers" (OTAs) will sign their data with. This means we can always guarantee a request is coming from a given issuer because the data sent from them is signed with a unique certificate that only they have access to. Unless the certificate is shared or comprised, this data will remain unreadable by other participants.

Tourism Industry May Benefit From Blockchain Application | tourism-review.com

tourism-review.com 29 January 2018
As far as identity verification and luggage tracking goes, it has a great potential in modern tourism industry. The blockchain applications seems to have a lot to add in the process of verifying the traveler's identity, as well as simplifying and improving luggage tracking.The blockchain is the technological infrastructure that was behind the launch of bitcoin in 2009. At its core is a highly encrypted P2P network that stores information as a database, but in the blockchain each node in the network saves a complete copy of the record book.This system prevents the data from being altered by only one of the parties, which guarantees that they maintain their integrity and that it is practically impossible to hack them.The blockchain technology together with the mobile and biometrics, can put an end to inefficiency and the traveler's frustration, that has been caused until now by the use of disconnected and outdated systems.

Why Your Hotel Amenities Are Better Than Ever | vogue.com

vogue.com 23 January 2018
Two words: amenity creep. It's not what you think. It's an industry term that describes the constant need for hotels to add the newest and next accessories to accommodate a guest's every whim. Whatever happened to the humble shoehorn, the bubble shower cap, and the mini sewing kit? Those standard offerings have been traded out right under our noses for sleeker amenities--we didn't even have a chance to miss them. From pet menus to private fireworks, today's amenities go far beyond what one might discover in the bathroom; they're artisanal, often innovative. What prompted the upgrade?

The Relay hotel delivery robot will soon spot Wi-Fi dead zones and mingle with guests | theverge.com

theverge.com 12 January 2018
Directly adjacent to the Las Vegas Convention Center is a Renaissance hotel with a pair of special staff members: robots. Savioke's Relay robots have been on the job for three months, helping out the concierge by delivering items to guests during peak hours. The two robots, named "Elvis" and "Priscilla" by the hotel, pick up orders from the front desk, call and ride the elevators without help, and call the guest's room phone when they've arrived. They navigate autonomously, based on a pre-generated map, so there's no problem if they lose Wi-Fi or LTE signal. I got to watch a delivery in action (to a demo room), and it was a seamless experience.

Will Blockchain Be Hospitable to the Travel and Hospitality Industry? | strategiccoin.com

strategiccoin.com 9 January 2018
In 2016, the global hotel industry generated a staggering $550 billion dollars in revenue. Of this, $199.3 billion came from the US alone, with 88% of American customers preferring to make their reservation online, and 72% preferring to use an online travel agency instead of directly booking with their hotel of choice.

What's missing from your hotel room | usatoday.com

usatoday.com 3 January 2018
If you've stayed in a hotel recently, you've probably noticed something missing from your room. For me, it was bathroom doors."Not all hotel rooms are created equal," says Sara Fahy, a vice president at Resonance, a company that advises resort and real estate developers. In fact, hotel amenities and services are so inconsistent that she has begun to pack her own travel emergency kit.

What's ahead for hotel guests in 2018? Probably more resort fees | chicagotribune.com

chicagotribune.com 2 January 2018
Mandatory "resort fees" mushroomed last year, even as hotels added new charges for all kinds of things, including cancellations and late checkouts. With pressure to squeeze even more profit from customers, you don't have to be an industry insider to see where this is going.

Airbnb is bringing virtual reality to hospitality | thespaces.com

thespaces.com 13 December 2017
Soon Airbnb guests will be able to check out their holiday digs using virtual reality - before they check in.The home sharing platform has revealed it is in the early stages of adding VR and augmented reality to its services. This will allow guests to take virtual tours of properties before they book, and use AR to enhance their experience upon arrival.

Artificial Intelligence: A Good Deal For Tourism? | tourism-review.com

tourism-review.com 11 December 2017
It is already here, and especially in the travel industry, taking the form of chatbots or algorithms. Artificial intelligence (AI) gradually made its way. For many people however it is scary.These are the findings of a study by Opinion Way. For example, 66% of the French citizens fear that completely automated services might affect the security of their personal information. For the time being, only 38% of respondents trust new technologies for a purchase without any human interaction. Similarly, few are still inclined to take a seat in an autonomous vehicle, which inspires reluctance to 38% of the respondents.

Digital Revolution To Change Business Tourism Massively | tourism-review.com

tourism-review.com 11 December 2017
According to the second cross-cutting statement, travel managers are well advised to strategically redefine their role."Robots are the next level of automation," said Yvonne Moya, associate of bot supplier Festive Road. Several sessions showed where Chatbots and artificial intelligence are already in use and which possibilities are about to become ready for the market.

Hotels get rid of closets, add other storage solutions | usatoday.com

usatoday.com 21 November 2017
The traditional hotel closet and dresser drawer are becoming obsolete. Instead, hotels are finding creative ways for guests to store their belongings.Many guest rooms are getting smaller, especially as hotels introduce new brands that appeal more to younger travelers who don't take trips with large luggage. Plus more travelers are spending time in lobbies or beyond the hotel boundaries vs. nesting in their rooms.Closet doors and dressers are disappearing, nooks are becoming more fashionable and the bed is serving a dual purpose with space underneath for bags.

Virtual Reality In Tourism Becoming More Real | tourism-review.com

tourism-review.com 20 November 2017
Virtual reality has a place in the tourism industry; stakeholders around the world are realizing this fact and integrating it into their customers' purchasing experience. In this way, the Australian Tourism Office is offering a 360deg video via its YouTube channel allowing people to take a virtual tour of the country and New Caledonia has set up a web-based virtual game.As far as travel agencies are concerned, since 2016, Cub Med has been offering the possibility of watching 360deg videos of its destinations and "Pret a Partir" is even testing virtual reality headsets at the moment.

Are Hotels Gouging When Doubling, Tripling Or Quadrupling Rates? | forbes.com

Forbes.com 14 November 2017
It's a world of supply and demand in a free marketplace, but something just doesn't feel right when a hotel doubles, triples, quadruples or quintuples its room rate during certain occasions.College parents know the feeling. Many have done a double take when searching for a reasonable rate and finding much higher rates for a room during a football weekend, homecoming or graduation.Of course, it's not just hotels in college towns. Many, if not most, other hotels also boost rates during special occasions or periods of high demand for rooms.

A Bad Hotel Stay (And $9.5 Million From Expedia) Led Him To Revolutionize Hospitality Tech | forbes.com

Forbes.com 13 November 2017
During a particularly lousy hotel stay four years ago, Justin Effron had a vision of how the customer experience in hospitality could be improved through the application of technology. To pursue this, Effron, who had no hospitality industry experience (he was working a finance gig at Citibank) joined forces with Alex Shashou and Dmitry Koltunov, who added their hotel and technology backgrounds to the mix.

Four Seasons hotel guests can text a request for more towels in 100 different languages - latimes.com

latimes.com 30 October 2017
Forgot to pack a toothbrush or need more towels in your hotel room? If you are staying at a Four Seasons Hotels & Resorts property, you can send a digital message using your smartphone, tablet or laptop to a hotel staffer to request help or information. The chat program has gone live at 56 Four Seasons hotels, including seven in Southern California. The entire 106 properties in the chain are expected to have the chat service by next year. Four Seasons is not the first hotel chain to promote an online chat feature. Marriott International, the world's biggest hotel company, also offers a chat service -- but only from 8 a.m. to 11 p.m. Eastern time, according to the hotel website.

Guests want king beds and free Wi-Fi - not chests of drawers or mini bars | thecaterer.com

TheCaterer.com 27 October 2017
Hotel guests want king size beds and free Wi-Fi - and could do without chests of drawers and mini bars.This is according to the Perfect Hotel Bedroom report presented by Chic Retreats at the Independent Hotel Show this week, analysing data from a survey of nearly 2,000 hotel guests.Just over half (53%) of respondents said they wanted to spend between PS101-PS200 on a night's stay, just under a quarter preferred to spend less than PS100, 18% from PS201-300, and only 7% had budgets of PS300+.

How Will Blockchain Help Regulate OTA Commissions And Who Are Some Of Its Early Adopters | nasdaq.com

nasdaq.com 24 October 2017
Under Blockchain, OTAs Will Continue Doing Business But In A Fairer Playing Field.OTAs might still thrive through their services of aiding travelers in finding the exact property they are looking for from a curated list. However, they might start to face greater competition in the travel industry, as anyone can source rooms from blockchain. Hence, the bigger OTAs will not have an exclusive control over the inventory, a welcome change from the hotel and airlines' point of view, as not having this kind of control will also deter them from charging exorbitant commissions to the hotel and airline suppliers.

Hotel Industry Offers Jobs To Robots | tourism-review.com

tourism-review.com 9 October 2017
Thinking of hotel run by robots is creepy? What sounds like a fantasy movie is reality in Japan. Instead of human employees, a local hotel is in the hands of robots. Even though this is an extreme example, innovative robot technologies are used in various areas of the hotel industry. So where exactly can one encounter such innovations?

Singapore Hotels gear up for seamless experience - todayonline.com

todayonline.com 5 October 2017
Imagine landing at the airport and getting checked into your hotel room as you clear immigration control. Your luggage will automatically be sent to your room and be waiting for you. Welcome to the Singapore of the future -- if the recommendations of the Hotel Innovation Committee are successfully implemented. Set up in February last year to drive the local hospitality industry to adopt innovative technologies, the Hotel Innovation Committee seeks to raise productivity and relieve the manpower crunch in the sector. It is led by the Singapore Hotel Association (SHA), the apex body for hotels in Singapore, and comprises local hoteliers, international experts, solution providers and academics.As the Republic gears up for another record-breaking year in terms of international visitors, seamless check-in and automated luggage transfer are among several strategies being explored to ensure Singapore remains competitive with other destinations in creating memorable travel experiences.

If hotel alarm clocks tick you off, you're not alone | washingtonpost.com

5 October 2017
Mention alarm clocks to a frequent hotel guest and you'll probably get an earful. Those ever-present digital clock radios frequently evoke feelings of confusion, frustration and even rage.Why? Just check into any hotel and try to do anything with the timepiece next to your bed, like set it. Or try to turn the radio off that housekeeping left on. What does this button do?Then again, you could just wait until 3 a.m., when the alarm, set by a previous guest (who managed to figure out how to set it, thanks to a PhD in rocket science), starts buzzing. Good luck trying to get back to sleep after that.

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