Hotel Mogel Consulting Limited · 23 Oct
It seems like out of nowhere, electronic safety devices (ESDs) have gone from aspirational trend to legislated mandate for hotels. But when you think of it, it's been a long time coming.
IDS Softwares · 22 Oct
The next time you leave your home, take a look around you. As you scan your surroundings, I want you to look for a common theme; what do most passerby's have in common? Today, we exist within a revolution. The mobile revolution, to be precise. That common theme I just asked you about? It is almost definitively, the use of mobile technology. Wherever we go, and whoever we are with, the use of a mobile device is a near-unrivaled commonality. This year, mobile phone user penetration worldwide is expected to reach 63.4 percent. In January of this year, there were 3.986 billion unique active mobile internet users, and consumers reportedly spend more than 5 hours a day on their smartphones. Unsurprisingly, the hospitality industry finds itself within the crux of this mobile revolution — a movement that shows no sign of slowing down.
Volara · 22 Oct
Seventy-nine percent of hoteliers and 45 percent of travel brands reported voice-enabled technology investment plans this year. Devices from Amazon, Google and Smartbeings are competing for a spot on the bedside table as more and more hotel brands and independent boutique hotels work with solutions providers on new ways to use these smart speakers to engage guests, drive revenues and improve operational efficiencies.
The Knowland Group · 21 Oct
Knowland recently conducted a survey of over 900 hospitality professionals. While the survey covered a multitude of questions, 58% of individuals directly responsible for selling reported they were on or ahead of pace to meet their year-end goals. By contrast, only 30.3% of General Managers and Revenue Managers answered the same. This discrepancy shows a clear gap in perspective between the sales organization and their counterparts in revenue management.
CBRE Hotels · 18 Oct
Rooms revenue per available room, reported as RevPAR, is perhaps the most scrutinized performance indicator in the hotel business. Although the true aim of a hotel's operation is to maximize profit, the wide availability and frequent reporting of RevPAR may make revenue the hotel manager's most immediate target. Revenue-maximizing is simpler to estimate and requires less information than profit-maximizing.
Plum · 17 Oct
Imagine you're an avid traveler, who is no stranger to luxury perks. With a passport that boasts stamps from destinations around the world, you've found yourself making a temporary home at countless hotels, each with their own unique appeal. On a leisure trip to the Palms Resorts Casino, you check into the Empathy Suite; a room which, by any measure, marks the very epitome of luxury. The villa is recently redesigned, featuring sharks suspended in formaldehyde, a salt relaxation room, butler service and even a cantilevered outdoor pool, set across 9,000 square feet of prime resort real estate. The biggest perk of all? You've been granted a $10,000 credit to spend at the hotel just for being a VIP guest. If this paints a rather far-fetched picture, it's likely because the luxury described here comes at a cost. A steep one, at that. While the suite is surely a worthy backdrop to the ultimate Las Vegas dream vacation, it is currently the most expensive hotel suite in the world. $100,000 per night, to be exact. Of course, extreme luxury offerings aren't a new concept to hotels around the globe. From fragrance or soap butlers to personalized firework displays, private helicopter rides, or even access to a Rolls-Royce Ghost for a day, luxury perks are meant to truly 'wow' guests. However, in many cases, these luxuries are more of a costly add-on than a built-in amenity and, therefore, represent an experience that, although exceptional, may be largely inaccessible for many. With this in mind, modern luxury has become a redefined concept, especially as of late. After all, shouldn't 'luxury' or rather, 'share-worthy' experiences be more accessible to all guests? So, how can hoteliers redefine luxury experiences for the modern traveler? What high-touch services or amenities are accessible and easy to implement, but are still representative of exceptional, stand out service? Unique and Personalized Service Over the past few years, the demand for luxury has steadily shifted away from goods to favor experiences, instead. This, coupled with the subsequent rise in demand for personalization, has created a hospitality landscape in which those properties are offering inherently unique services and enhanced personalization. At the beginning of this year, an op-ed was published to Business Insider titled, "Luxury travelers want more than ever before, and hotels are borrowing a tactic used by Netflix and Amazon to keep up." The article spoke to how rather simple personalization tactics commonly utilized by services such as Netflix and Amazon, can be replicated at hotels to delight guests. Much like Netflix takes note of what we watched last and crafts suggestions according to that information, hotels should make a note of guest preferences and act on them accordingly with personalized amenities or offers. This can be achieved in many ways, ranging from in-room settings (including pre-set temperature, lighting, entertainment and more) or complimentary services, to a chilled glass of a guest's favorite wine, ready upon check-in, via Plum. The Alfond Inn at Rollins, which was recently singled out as a top hotel in the Condé Nast Traveler 2018 Readers' Choice Awards, has made a name for itself through the delivery of unique, memorable, guest-centric service. With the addition of in-room, on-demand wine for their guests, they can provide a unique, hyper-convenient luxury amenity with ease. The St. Regis hotel in Washington, DC has seen similar success, with their Director of Operations sharing that "The positive feedback we've received from guests since we first introduced Plum has been amazing." Not only does this aim to delight new travelers, but it is also a service which can be leveraged to recognize and celebrate loyal, VIP guests. In many cases, it's the simple but meaningful gestures and amenities such as in-room wine and personalized touches, which help to bring special attention to each guest amongst a sea of travelers. This, in itself, is modern, tangible luxury. Ultimately, a hotel doesn't have to go to extremes to differentiate their service. Instead, it's about going the extra mile to get to know guests, recognize their preferences and provide them with a home away from home. Tapping Into Authentic, Local Experiences Guests today have a noted penchant for local experiences, often seeking out opportunities, amenities, and services which allow them to get closer to the culture of the area which they are visiting. Guests want to experience the world through a local perspective, in ways that aren't to be defined as the status quo. To answer this demand, many hotels around the globe offer their guests in-depth destination guides or host their own locally-led tours and experiences. London-based hotel, Leman Locke, does this especially well, offering guests a 5K running club every Wednesday that involves a scenic jog through the city led by the hotel's running coach. Not only that, but guests can join a Saturday morning yoga club hosted by local yoga coaches Sabi and Danielle, and an atmospheric dawn tour of East London with London-based photographer Anthony Epes. Many hotels are also relying on their F&B program to achieve this effect, with the help of locally-inspired dining and beverage menus. Even going beyond on-property restaurants and bars, The London West Hollywood at Beverly Hills now offers guests in-room wine from the award-winning, local winery, J. Lohr and Newton Unfiltered Chardonnay. This allows guests to get a taste of premium, California wine culture without having to buy a whole bottle, and within the comfort of their hotel room. 'Wow' Them with Wellness Initiatives Wellness enclaves are becoming relatively common across luxury hotels, as travelers express a growing desire for health-conscious programs and services. Hotels around the world are now finding creative ways to integrate wellness into their service model, from property design and amenities to daily operations. The Ritz-Carlton in Georgetown, Washington, D.C., took note of the rise in wellness travel and decided to cater to their prospective health-conscious guests with the creation of 13 new 'Wellness Rooms.' Each room is focused on one of the three elements of wellness: comfort, relaxation, and fitness, including amenities such as aromatherapy bath salts, showerheads delivering water infused with Vitamin C, desk wellness balls, yoga mats, sound + sleep machines, air purifiers, and more. These rooms are also conveniently located near the hotel's recently renovated fitness center which features state of the art equipment and a full-service spa. While this may seem like a rather lofty investment into the wellness segment, consider this: The Global Wellness Institute calculated the global spend on wellness tourism at $639.4 billion in 2017 alone. Of course, not every wellness program will require extensive renovations. Many hotels are tapping into this new kind of luxury by offering their guests health-focused dining options, saline swimming pools, fitness centers or incentives for local fitness offerings, in-room exercise or meditation guides via a Smart TV, bike-share programs, and so much more. While certain extravagance and grandeur will always have its place in hospitality, many travelers are interested in a different kind of luxury today. For them, high-end service is not necessarily found in the Penthouse Suite, but can instead be accomplished through unique and personalized service, local experiences and wellness-focused amenities. Fortunately for hoteliers, luxury service doesn't always need to be a far-fetched or costly concept. It can be achieved with something as simple as a personal gesture or touch in a hotel room, a fully stocked fitness center or, perhaps, a chilled glass of in-room wine.
Agilysys · 16 Oct
There has been such rapid growth in the hotel food and beverage industry that it calls for a shift in what hotel restaurants and similar food and beverage establishments do in the next one to two years. These shifts are reshaping the industry as it transitions from outdated to modern - even pioneering. The future is promising indeed and among the critical success factors will be the convenience and quality of guest service with alternative menu options that have traceable origins and a fusion appeal. Technology innovation is at the very center of it all.
Puzzle Partner Ltd. · 15 Oct
In almost any industry, the success of a brand can be tied back to its ability to understand and pro-actively appeal to consumer buying behaviors. Anticipating that behavior often requires an in-depth dive into consumer preferences, and an on-going understanding of how those preferences and expectations vary across groups, scenarios, and other key differentiators.
Buckhiester Management Limited · 15 Oct
In April 2013 I wrote an article for Hospitality Upgrade magazine about Total Revenue Management. My premise was that by the year 2020 the industry would be well-entrenched in total RM…that elusive goal of managing every revenue source at every guest touchpoint to its maximum profitability. In other words, an optimal, profit-centric mix of business to drive asset value.
Ireckonu · 14 Oct
In today's hospitality landscape, we are missing out on key opportunities to offer a truly personalized experience to our most valued guests. In the first part of this Guest Experience series, I'll cover how hoteliers can truly reach the gold standard of guest engagement by implementing a scalable, dynamic "framework" - starting with the Hotel Integration Platform.
Hospitality has always provided a great entryway to the world of work for younger individuals, while also attracting older individuals who wish to em
VIZERGY Blog · 11 Oct
Vizergy's Director of Client Services, Ross McAlpine, weighs in on HospitalityNet's latest world panel. Hear from him and a handful of other experts
HotStats Limited · 10 Oct
Revenue per available room, or RevPAR, has historically been the most widely used metric for benchmarking performance in the hospitality industry. Its success as a key performance indicator or KPI is the result of its efficiency and simplicity. RevPAR is efficient because it combines the results of both occupancy and average rate into one number. And it's simple, because all you need to calculate it is occupancy and average rate:
Farazad Group Ltd. · 9 Oct
What are millennials (Gen Y)According to demographers at Pew Research Center, The Millennial generation are born between roughly 1981 and 1997. They account for approximately 2 billion people which make them the largest living generation by population size (27% of the global population). According to Bernstein, they are composed to have more spending power than baby boomers. They are the most powerful and influential consumer group the world has experienced. The Millennial market is big on travel, experiences, and technology. They are more engage in experiential travel rather than traditional way. Satisfactory of the customer service and personalized are the important key for customer loyalty.
Hospitality Technology Magazine · 8 Oct
Solution includes POS, restaurant and revenue management, marketing tools and more.
green lodging news · 7 Oct
Hospitality is about superb guest experiences. Lighting control is a key part of making superb guest experiences happen. With today's smart technolog
We begin our inquiry by asking, what is driving customer retention in hotels? Answering this question requires that our readers do away with this qua
Hospitality Technology Magazine · 6 Oct
Incorporating digital media into the customer experience is an increasing trend as businesses realize that bridging the gap between their guests' onl
Xotels · 4 Oct
It is no news that the vacation rental business has exploded worldwide thanks to the sharing economy. With the industry generating billions and billions of revenue per year, providers for related services have popped up like mushrooms. To be able to separate the wheat from the chaff we have composed a number of basic principles that apply to revenue management for vacation rental business or apartments.
Cornell · 4 Oct
Revenue Management (RM) professionals have been talking about 'Total Hotel RM' (THRM) for well over a decade. In 2010, THRM was predicted to be implemented 'within the next 5 years' by a majority of survey respondents. In another study conducted in 2017, THRM was again identified as a significant future trend in RM, with function space, restaurants, spa, golf, parking, and retail all rated as 'Likely' or 'Very Likely' to see RM implementation (see Appendix I). There have been numerous articles and presentations at industry conferences, including some by both of these authors.
Revenue Matters · 4 Oct
As we quickly approach the year 2020, I thought it would be an opportune time to highlight some of the key challenges and opportunities that those involved in revenue management will likely be grappling with in this coming decade.
TeamSupport, LLC · 4 Oct
Can you truly tell how a customer feels about your business? There are many different tactics that attempt to acquire this information, such as customer reviews and NPS (net promoter score), which may or may not provide an accurate assessment of overall satisfaction. Did you catch them on a bad day when they left an NPS rating? Did they write an odd review as someone was looking over their shoulder?
Hospitality Technology Magazine · 4 Oct
NCR Corporation introduces an easier way to buy. NCR Aloha Essentials is the end-to-end solution with everything a restaurant needs to run its busine
Cendyn™ · 3 Oct
The importance of a single source of truth as the centerpiece of a profitable customer relationship management strategy is one of the key takeaways from H2C's Global CRM Study. The vendor-agnostic study combined findings from an online survey of 62 executives of both global and regional hotel chains and interviews with 25 hotel executives and 11 technology providers.
Puzzle Partner Ltd. · 3 Oct
Anyone who has watched Dirty Dancing remembers the iconic line, "Nobody puts Baby in the corner." Well, hoteliers, what about baby boomers? Over the last few years, millennials have captured a great deal of attention across industries, with hospitality being no exception. Their unique travel behaviors and impressive buying power have generated sizeable interest from hoteliers around the globe, who are eager to tap into their psyche and earn the loyalty of this generational group. With that said, however, millennials only account for those born between 1980 and 1999. Although influential, they do not comprise the entirety of today's tech-savvy travelers with a penchant and the budget for travel, and it's important not to discount their generational counterparts. Let me put it this way: no hotelier should put baby boomers in the corner. Why? Because they are still a dominating and lucrative group who, you may be surprised to learn, are only just reaching their peak earning and travel years. Born between 1946 and 1964, Baby boomers bring to the table a well-rounded set of expectations when engaging with prospective hotels, and actively seek out authentic, personalized and memorable travel experiences. With that said, we've pulled together some of the major travel trends and habits of baby boomers, to better inform hoteliers of exactly what boomers expect from a hotel. 1. Baby Boomers have a Budget for Travel Primarily 'empty-nesters' it should come as no surprise that baby boomers have the time, budget, and desire to travel. According to AARP Travel's '2019 Boomer Travel Trends', boomers were planning on taking a total of 4-5 leisure trips this year, on which they planned to spend over $6,600 (about 20% to 50% more than their Gen X or millennial counterparts). These trips were projected to be split relatively evenly between domestic and international travel.