Remote hotel management. Full operations control with cloud technology and innovative solutions
Remote hotel management. Full operations control with cloud technology and innovative solutions — By Bogdan Romashko

HotelFriend AG · 1 Apr

Today, we see an emphasis on remoteness when giant companies and small startups encourage workers to stay home due to coronavirus. However, the trend for working remotely is not new, it just found a renewed sound.

STR: Hotels In Europe Should Still Plan For Demand This Summer
STR: Hotels In Europe Should Still Plan For Demand This Summer — By Sarah McCay Tams

Duetto · 27 Mar

For hotels in Europe, we've hit rock bottom, but that means the only way is up, right? The STR EMEA update webinar, hosted earlier today by Robin Rossmann, Managing Director of STR's international business, gave us great insight into the situation Europe-wide, but with some glimmer of hope.

Keeping lights on during the current COVID crisis!
Keeping lights on during the current COVID crisis! — By Dave Kolankarai

RateGain Technologies Limited · 27 Mar

Resilience is the watchword during a sharp downturn. Companies that skillfully navigate these choppy waters will have one feature in common: they will have prepared today to build resilience tomorrow, no matter which way the economic winds blow. And sometimes, those winds blow more fiercely than others.

COVID-19 and Hospitality: 7 Alternative Ways to Cut Costs and Save Your Business...BEFORE Resorting to Layoffs
COVID-19 and Hospitality: 7 Alternative Ways to Cut Costs and Save Your Business...BEFORE Resorting to Layoffs — By Nicole Dehler

StayNTouch Inc. · 26 Mar

The hospitality industry is entering uncharted territory. As concerns surrounding the continued transmission of COVID-19 continue to mount, we find ourselves isolated in our homes, unsure of when this pandemic will pass. What does the future hold for our communities? Moreover, what will this crisis mean for those businesses who have ceased operations due to recent recommendations and mandates for complete shutdowns?

Hotel TV – Stop Paying & Start Growing
Hotel TV – Stop Paying & Start Growing — By James Harrison

HotelTCS · 25 Mar

It's March 2020 and the world is on lockdown. The hospitality industry that I love is in turmoil, caused by the Coronavirus pandemic. Staff are laid off or furloughed, and everyone is looking at ways to cut costs.

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Do you even know what questions to ask?
Do you even know what questions to ask? — By Dave Berkus

BERKONOMICS · 24 Mar

Great executives and managers seem to intuitively know what they don't know. But it is not at all uncommon to not even know what questions to ask.

Revenue management strategies to deal with COVID-19 Part 2
Revenue management strategies to deal with COVID-19 Part 2 — By Ally Northfield

Revenue By Design · 24 Mar

Following on from last week's blog post 'Revenue Management strategies to deal with COVID-19', we have devised some more strategies on how to manage hotel closures, what to do about an increased amount of cancellations and what policies OTAs have enforced in the midst of the COVID-19 pandemic.

The adoption of a long-term perspective in a time of crisis: Why now is not the time to let your marketing and communications go dark
The adoption of a long-term perspective in a time of crisis: Why now is not the time to let your marketing and communications go dark — By Alan Young

Puzzle Partner Ltd. · 24 Mar

It's been just over a week since the World Health Organization declared the coronavirus, or COVID-19, a global pandemic. Since then, the information surrounding the continued transmission of the virus has evolved at a rapid pace, taking business owners and employees across industries for a wild, and notably scary ride.

5 Trends that are Shaping the Hospitality Industry in 2020
5 Trends that are Shaping the Hospitality Industry in 2020

Hotel Business Review by hotelexecutive.com · 22 Mar

In 2020, hotels will continue to build upon two of the more significant trends we saw last year: leveraging technological advances, including artific

Empower Your Hotel Employees – Customer Experience
Empower Your Hotel Employees – Customer Experience — By Are Morch

HotelTCS · 20 Mar

Do you want employees that strive towards new unique service excellence? Employees who drive your hotel brand upwards? Employees who create a valuable customer experience? If your answer is YES, then continue reading.

COVID-19 is hitting the beating heart of every hotel hard
COVID-19 is hitting the beating heart of every hotel hard — By Manfred Osthues, Ingo Dignas

protel · 19 Mar

Sitting remotely, looking out at the sunshine bouncing off the rooftops in early springtime here in Germany, you might be forgiven for thinking all is well. With the real possibility that by this time tomorrow, we will not be allowed to leave our homes, the idyllic scenery is smashed. We are at the beginning of a new time, and all need to act responsibly to ensure this virus health-hazard is stopped in its tracks.

Why Distributed Teams Make More Sense Now Than Ever
Why Distributed Teams Make More Sense Now Than Ever — By Greg Abbott

DataArt · 19 Mar

The rate of change and the standard way of doing things, whether that's conducting business, taking care of our families, or simply getting around our cities, is being turned upside down. As the coronavirus (Covid-19) continues to spread around the world, the economic symptoms are emerging. Business continuity management is well underway at most organizations. Hospitality and travel are among the most impacted and face a unique set of challenges. For most hotel and travel organizations, there would be no resumption of normal business operations or successful recovery at all if IT operations stopped.

A Message from IDeaS' President to Our Clients
A Message from IDeaS' President to Our Clients

IDeaS Blog · 19 Mar

You can count on IDeaS' continued support and uninterrupted technology delivery during the COVID-19 pandemic.

COVID-19 Financing Strategic Options For Hotel Owners
COVID-19 Financing Strategic Options For Hotel Owners — By Harry George Spirides

Spirides Hospitality Finance Company · 18 Mar

Along with all the other industries around the world the U.S. hotel industry has been blindsided by the COVID-19 Global Pandemic Black Swan Event. Instantly, hotel owners have found themselves with empty hotels, depleted cash reserves, and wondering how they will be able to make their monthly mortgage payments and payroll which were hardly ever considered to be a problem in the expansionary period leading up to COVID-19.

How To Increase Hotel Revenue?
How To Increase Hotel Revenue? — By Bogdan Romashko

HotelFriend AG · 18 Mar

The hospitality industry has undergone a period of immense growth over the past ten years, reaching over $500 billion in revenues (according to Statista.com).

Practical Revenue Management Tactics To Implement In Your Hotel During The Coronavirus Crisis
Practical Revenue Management Tactics To Implement In Your Hotel During The Coronavirus Crisis — By Thibault Catala

Catala Consulting · 18 Mar

Another day another lockdown announced, another batch of new cancellations, another day and the revenue pace of most of the hotels in Europe is dropping. This has been our day to day for the last weeks. Everyone is starting to feel directly or indirectly the impact of the coronavirus and the business consequences. While everyone is fighting to capture the demand in the market, some are actually fighting to survive and ensure the cash flow of their operations in the next weeks.

Resilience In A Time Of Crisis
Resilience In A Time Of Crisis — By Miki Gulati

RateGain Technologies Limited · 18 Mar

The novel coronavirus has impacted the global world community in unprecedented ways. The hospitality and travel industry have perhaps been the most hard-hit than others. Hourly workers are the heartbeat of hospitality and potentially facing devastating hardships. Decisions on whether to stay home with their kids who are out of school or go to work, health concerns, drop in pay because of cutting back of hours and in general not having a security net.

Five Necessary Steps to Support Guest Communications with Tech
Five Necessary Steps to Support Guest Communications with Tech — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 18 Mar

Hospitality will always be a people industry…at least for the foreseeable future. In the guest communications space, this means that nothing will make a customer feel more confident in a hotel's follow-up activities than a direct interaction with an in-person agent. But nowadays, it is impossible to deliver great guest service without a supportive apparatus of various technologies.

How to Play in the Rain, Not Just Survive the Storm
How to Play in the Rain, Not Just Survive the Storm — By Gregg Hopkins

PROVision Partners International LLC · 17 Mar

One of the best pieces of business advice I ever received in my professional career came from my Dad. He told me "son, the key to long term success is not knowing how to survive the storm but learning how to play in the rain".

What hotels can learn from Hong Kong's response to COVID-19
What hotels can learn from Hong Kong's response to COVID-19 — By Rob Funnell

Triptease · 17 Mar

The hotel industry is facing a generational crisis at the hands of COVID-19, and it will likely get worse before it gets better. However, even during these hard times, there is light at the end of the tunnel. Thanks to rapid responses, many countries in Asia are already starting to see a recovery in their hotels’ direct bookings, and are regaining control and predictability around their digital marketing strategies. After comprehensive analysis of our hotel data from the start of the year, we’ve identified the countries, trends, and tactics to help hoteliers from US and Europe navigate such uncertain times.

How Hoteliers Can Get Over the Coronavirus
How Hoteliers Can Get Over the Coronavirus — By David Eisen

HotStats Limited · 17 Mar

COVID-19 is putting an end to 11 years of unprecedented growth in the hotel industry. There is no sugarcoating it: the coronavirus has induced panic across the globe, throwing markets into chaos, postponing conferences, stamping out travel and emptying drugstore shelves.

Resort Fees – A Growing Source of Revenue
Resort Fees – A Growing Source of Revenue — By Robert Mandelbaum

CBRE Hotels · 17 Mar

The 11th edition of the Uniform System of Accounts for the Lodging Industry (USALI) defines resort fees as, "mandatory fees charged at either a flat amount or a percentage of the room rate." These fees are frequently intended to cover services such as fitness facilities, spas, pools, local phone calls, Internet access, airport transportation, and golf driving ranges, among other recreational facilities.

The First Rule of Coronavirus: Don’t Panic
The First Rule of Coronavirus: Don’t Panic — By Timothy R. Wiersma

HSMAI · 17 Mar

Coronavirus may seem like it's come out of nowhere, but hospitality revenue optimization professionals have been here before. From Sept. 11 to SARS to one hurricane season after another, they have not just survived plenty of crisis events but thrived in the aftermath.

Revenue Management strategies to deal with COVID-19 Part 1
Revenue Management strategies to deal with COVID-19 Part 1 — By Ally Northfield

Revenue By Design · 17 Mar

We are following a strategy of continuing the conversation with our hotel clients as much as possible to reassure them that we are doing what we can to keep a steady hand on the COVID-19 situation. At a high level this relies on us keeping informed, and these are the steps that we are following:

Hotel Revenue Management: Strategies for the Future
Hotel Revenue Management: Strategies for the Future — By Cindy Heo, Isabella Blengini

EHL · 17 Mar

Last December, over a 100 industry experts and scholars attended the 3rd Revenue Management & Pricing in Services Conference (2019 RevME Europe), hosted by the Ecole hôtelière de Lausanne in collaboration with The University of Applied Sciences and Arts of Western Switzerland (HES-SO), STR, Hotel Performance and Room Price Genie. The aims of the conference were to create a unique platform for addressing issues related to Revenue Management and Pricing in the services, the role of Artificial Intelligence and Data Analytics, and lastly new approaches in revenue management education and training. What follows is a summary of the key takeaways proposed by the experts in the field.

San Francisco becomes first major US city to order "home sheltering"
San Francisco becomes first major US city to order "home sheltering"

Hotel Law Blog · 16 Mar

On Sunday, my local Starbucks had no tables or chairs inside or outside. It has gone to “Grab n Go” service only. You cannot sit and drink your coffe