Volara · 21 Jan
2019 is the year of "experiential travel," with guests demanding more seamless, personalized and transformative stays. With the travel industry already achieving 1.4 billion international tourist arrivals worldwide (two years ahead of the 2020 prediction according to the UN World Tourism Organization), hoteliers need to address the most basic hospitality principle - hotel-to guest and guest-to-hotel communication. Today's modern, mobile-dependent travelers expect a frictionless experience. But what happens if no one at the hotel speaks their native language? Frustration sets in, especially when guests feel misunderstood by front desk staff the moment they check-in. What comes next is negative online reviews and potentially a flurry of lost business.
RAR Hospitality · 21 Jan
The exponential boom in mobile technology over the past decade has brought the world closer together, kept the masses informed, and opened up new opportunities that we never could have imagined would exist. We are well into the digital age where mobile is indispensable to our day-to-day lives and it is now the preferred method for accessing the internet. Some facts about mobile:
Soler & Associates · 21 Jan
The annual review of hotel marketing topics that got the most attention has finally completed. This edition is again upgraded from last year in terms of graphics which you can find here. The methodology is similar to last year in that it takes the top articles of Hotelmarketing, Phocuswire, and HospitalityNet and each headline is categorized in terms of main topics and brand representation.
HotStats Limited · 20 Jan
Are you putting too much emphasis on your hotel revenue strategy? Many hotel professionals miss an important fact: Your focus should be on overall hotel performance, not revenue alone.
Duetto · 17 Jan
As early as the 1930s, Ibiza, the third largest island in the Balearics, has had a pull with local and international travellers. First came the avant-garde European artists, followed by travellers looking for rest, relaxation and beautiful beaches.
JMBM · 16 Jan
On January 6, 2020, the Director of the FTC's Consumer Protection Bureau published a blog post with changes to the FTC's approach to its orders and settlements of data breach enforcement actions. One of the key elements of the report was a revision to the FTC's routine enforcement practice to ensure that its remedial data security orders include greater specificity about compliance expectations for companies subject to enforcement action and for third-party assessors engaged to conduct FTC-mandated monitoring and audits of targeted companies' data security practices.
Volara · 16 Jan
Research suggests that customer-experience (CX) technologies that serve every touchpoint, add personalization and drive satisfaction were at the top of operators' wish lists for 2020. To be effective and deliver a rapid return on investment, these solutions must successfully delight guests, increase operational efficiencies, inspire loyalty, and generate profits. One technology that is checking all these boxes - yet is often overlooked - is digital voice translation.
Pinnacle Advisory Group · 15 Jan
The relationship between hotels (particularly major international brands) and Online Travel Agencies (OTAs) may sometimes seem an uneasy alliance. Major hotel companies, such as Hilton, Marriott and IHG, are adding policies on price match guarantees to encourage direct bookings and detract from the perceived value of OTAs. Meanwhile, OTAs push even harder for competitive pricing and invest hundreds of millions of dollars in Search Engine Marketing (SEM) to increase their market share.
green lodging news · 14 Jan
In a recent article, Green Lodging News highlighted two companies that offer different types of steam cleaning systems. One company not included in t
Nor1 · 14 Jan
Platform thinking has fundamentally changed consumer experience across every industry. According to Vox, Uber conducted research in global markets to measure how long consumers were willing to wait for a ride. Over twelve months, consumer patience with waiting decreased by 30%. Uber, a platform company, requires a complex data set "interwoven" with an AI algorithm to deliver the nearest car in the shortest amount of time. Delivering on technology and experience at this elevated level changes the "way all industries are expected to work." Hotels are no exception.
Expedia Group, Inc. · 14 Jan
In the digital age, where innovation happens at lightning speed, it's hard to believe that only about 15% of lodging properties globally leverage revenue management (RM) technology even though hotel revenue management practices and technology have been around for more than 30 years. Using this baffling industry statistic as a motivation, we commissioned Phocuswright to conduct a global study on the state of hotel revenue management from the perspective of the revenue manager - and the results are telling.
HotelTCS · 13 Jan
Previously we discussed how a hotel is just a building, and discovered that is absolutely not the case. Now, here I am, a Technology Consultant, talking about Hotel Construction!
The hospitality industry is grappling with challenges that shouldn't come as a surprise to anyone: A labor shortage, demanding customers and profit p
Aymeric Erulin · 10 Jan
More and more automated RMS are available on the market. Each of them presents different qualities, specificities, strengths, and weaknesses. But apart from those technicalities, the biggest challenge for the decision maker or user is to buy an expensive solution that will make him lose direct control over his revenue management strategy. If you are currently considering this kind of solution, this article is for you. Here are the steps, challenges or milestones I experienced when deploying an automated RMS.
Nor1 · 8 Jan
Artificial intelligence (AI) implementation has grown 270% over the past four years and 37% in the past year alone, according to Gartner's 2019 CIO Survey of more than 3,000 executives. About the ubiquity of AI and machine learning (ML) Gartner VP Chris Howard notes, "If you are a CIO and your organization doesn't use AI, chances are high that your competitors do and this should be a concern," (VentureBeat). Hotels may not have CIOs, but any business not seriously considering the implications of ML throughout the organization will find itself in multiple binds, from the inability to offer next-level guest service to operational inefficiencies.
Puzzle Partner Ltd. · 8 Jan
Two decades ago, if I were to have asked you what the world would look like in 2020, what would you have said? Would you have anticipated the steady rise of self-service technology, tools allowing for instant gratification across all aspects of our life, and artificial intelligence? The autonomous vehicle? The seemingly endless runway of possibility stretches before us, with the help of cutting-edge platforms that were once merely a futuristic concept?
HVS · 8 Jan
A big question currently facing the hotel industry is how to keep guests, employees, and data safe in our increasingly connected world. While mobile technology provides a vehicle for much of the progress, it can also provide the security methods needed to safeguard them in the form of mobile-based biometrics.
simonepuorto.com · 7 Jan
Last month, I flew to Prague to meet a few clients, and, before leaving, I stepped by HotelTime Solutions offices to say hi. While I was desperately looking for a vegetarian-friendly restaurant (with not much luck, I should add), Jan Hejny, CEO, and co-Founder of the company joined me in this heroic quest. The following is the transcription of the long chat we had on cloud systems, IT, GDPR, and data breach.
Fornova · 7 Jan
Now that we’re all back at work, attention is turning to the year ahead. I thought I would share my predictions for the main trends that will influence hotel chains’ success in 2020. If you have any to add, share them in the comments below!
The Knowland Group · 7 Jan
Hospitality revenue managers are a unique breed. The language they speak is not always compatible with the language of group sales people. The result of this means the two departments often have an adversarial relationship. So, as a sales person, how do you speak the language of the person who controls rates in a way where everyone wins?
StayNTouch Inc. · 7 Jan
Every great trip is comprised of great moments. A breathtaking view, a cherished memory, a feeling of deeper connection, or maybe even the opportunity to 'disconnect' from everyday life — each microcosm of a vacation plays a unique and vital role in a traveler's journey.
HotStats Limited · 6 Jan
Average daily rate (ADR) is one of the most popular revenue metrics in the hotel industry. A key contributor to revenue per available room (RevPAR), it allows hoteliers to zoom in on how much a room is selling for on average and, typically, RevPAR growth driven by ADR is more profitable than RevPAR growth driven by occupancy, since the latter increases the variable costs associated with servicing additional rooms. Driving rate, meanwhile, doesn't have a cost attached to it, and, essentially, results in pure profit.
Guestline · 2 Jan
Andrew Metcalfe, Chief Technical Officer at Guestline, who deliver technology solutions to hotels, offers his expertise into how the hospitality industry can stay competitive in the forthcoming year.
MEED · 2 Jan
In the lead up to the 2020 Arabian Hotel Investment Conference (AHIC), we asked a number of industry partners how they are transforming their business for tomorrow.