4 Ways the Google Assistant Interpreter Will Drive Guest Satisfaction Scores, Boost Loyalty
4 Ways the Google Assistant Interpreter Will Drive Guest Satisfaction Scores, Boost Loyalty — By David Berger

Volara · 21 Jan

2019 is the year of "experiential travel," with guests demanding more seamless, personalized and transformative stays. With the travel industry already achieving 1.4 billion international tourist arrivals worldwide (two years ahead of the 2020 prediction according to the UN World Tourism Organization), hoteliers need to address the most basic hospitality principle - hotel-to guest and guest-to-hotel communication. Today's modern, mobile-dependent travelers expect a frictionless experience. But what happens if no one at the hotel speaks their native language? Frustration sets in, especially when guests feel misunderstood by front desk staff the moment they check-in. What comes next is negative online reviews and potentially a flurry of lost business.

Exciting Advances in Mobile Technology: How Hoteliers Can Benefit
Exciting Advances in Mobile Technology: How Hoteliers Can Benefit — By Bob Rauch, Sarah Andersen

RAR Hospitality · 21 Jan

The exponential boom in mobile technology over the past decade has brought the world closer together, kept the masses informed, and opened up new opportunities that we never could have imagined would exist. We are well into the digital age where mobile is indispensable to our day-to-day lives and it is now the preferred method for accessing the internet. Some facts about mobile:

Overview of media in Hotel Marketing of 2019
Overview of media in Hotel Marketing of 2019 — By Martin Soler

Soler & Associates · 21 Jan

The annual review of hotel marketing topics that got the most attention has finally completed. This edition is again upgraded from last year in terms of graphics which you can find here. The methodology is similar to last year in that it takes the top articles of Hotelmarketing, Phocuswire, and HospitalityNet and each headline is categorized in terms of main topics and brand representation.

5 Things to Include in Your Hotel Performance Strategy
5 Things to Include in Your Hotel Performance Strategy — By David Eisen

HotStats Limited · 20 Jan

Are you putting too much emphasis on your hotel revenue strategy? Many hotel professionals miss an important fact: Your focus should be on overall hotel performance, not revenue alone.

Ibiza: Where Superstar DJs Boost Rooms Revenue
Ibiza: Where Superstar DJs Boost Rooms Revenue — By Sarah McCay Tams

Duetto · 17 Jan

As early as the 1930s, Ibiza, the third largest island in the Balearics, has had a pull with local and international travellers. First came the avant-garde European artists, followed by travellers looking for rest, relaxation and beautiful beaches.

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Hotel Managers and Owners Be Warned – You are Responsible for Your Hotel’s Data Security
Hotel Managers and Owners Be Warned – You are Responsible for Your Hotel’s Data Security — By Robert E. Braun

JMBM · 16 Jan

On January 6, 2020, the Director of the FTC's Consumer Protection Bureau published a blog post with changes to the FTC's approach to its orders and settlements of data breach enforcement actions. One of the key elements of the report was a revision to the FTC's routine enforcement practice to ensure that its remedial data security orders include greater specificity about compliance expectations for companies subject to enforcement action and for third-party assessors engaged to conduct FTC-mandated monitoring and audits of targeted companies' data security practices.

Expected Global Tourism Boom in 2020 is Fueling the Need for Voice Translation Technology at Check In and Beyond
Expected Global Tourism Boom in 2020 is Fueling the Need for Voice Translation Technology at Check In and Beyond — By David Berger

Volara · 16 Jan

Research suggests that customer-experience (CX) technologies that serve every touchpoint, add personalization and drive satisfaction were at the top of operators' wish lists for 2020. To be effective and deliver a rapid return on investment, these solutions must successfully delight guests, increase operational efficiencies, inspire loyalty, and generate profits. One technology that is checking all these boxes - yet is often overlooked - is digital voice translation.

Maximizing Your Relationship With OTAs
Maximizing Your Relationship With OTAs — By Timothy Lee

Pinnacle Advisory Group · 15 Jan

The relationship between hotels (particularly major international brands) and Online Travel Agencies (OTAs) may sometimes seem an uneasy alliance. Major hotel companies, such as Hilton, Marriott and IHG, are adding policies on price match guarantees to encourage direct bookings and detract from the perceived value of OTAs. Meanwhile, OTAs push even harder for competitive pricing and invest hundreds of millions of dollars in Search Engine Marketing (SEM) to increase their market share.

More on Steam Cleaning--This Time with TANC Technology Built In
More on Steam Cleaning--This Time with TANC Technology Built In

green lodging news · 14 Jan

In a recent article, Green Lodging News highlighted two companies that offer different types of steam cleaning systems. One company not included in t

Platform-Thinking: A Powerful Approach to Upselling
Platform-Thinking: A Powerful Approach to Upselling — By Jason G. Bryant

Nor1 · 14 Jan

Platform thinking has fundamentally changed consumer experience across every industry. According to Vox, Uber conducted research in global markets to measure how long consumers were willing to wait for a ride. Over twelve months, consumer patience with waiting decreased by 30%. Uber, a platform company, requires a complex data set "interwoven" with an AI algorithm to deliver the nearest car in the shortest amount of time. Delivering on technology and experience at this elevated level changes the "way all industries are expected to work." Hotels are no exception.

Hotel Revenue Management: Is There A Breakthrough On The Horizon?
Hotel Revenue Management: Is There A Breakthrough On The Horizon? — By Vivek Bhogaraju

Expedia Group, Inc. · 14 Jan

In the digital age, where innovation happens at lightning speed, it's hard to believe that only about 15% of lodging properties globally leverage revenue management (RM) technology even though hotel revenue management practices and technology have been around for more than 30 years. Using this baffling industry statistic as a motivation, we commissioned Phocuswright to conduct a global study on the state of hotel revenue management from the perspective of the revenue manager - and the results are telling.

So You Are Building A Hotel – Now What?
So You Are Building A Hotel – Now What? — By James Harrison

HotelTCS · 13 Jan

Previously we discussed how a hotel is just a building, and discovered that is absolutely not the case. Now, here I am, a Technology Consultant, talking about Hotel Construction!

Optimizing Your Hotel Workplace: Let Technology Do the Hard Lift
Optimizing Your Hotel Workplace: Let Technology Do the Hard Lift

Hotel Business Review by hotelexecutive.com · 12 Jan

The hospitality industry is grappling with challenges that shouldn't come as a surprise to anyone: A labor shortage, demanding customers and profit p

Experience Feedback – Adopting An Automated Revenue Management System
Experience Feedback – Adopting An Automated Revenue Management System — By Aymeric Erulin

Aymeric Erulin · 10 Jan

More and more automated RMS are available on the market. Each of them presents different qualities, specificities, strengths, and weaknesses. But apart from those technicalities, the biggest challenge for the decision maker or user is to buy an expensive solution that will make him lose direct control over his revenue management strategy. If you are currently considering this kind of solution, this article is for you. Here are the steps, challenges or milestones I experienced when deploying an automated RMS.

The Most Important Question Every Hotel Company Should Ask Right Now
The Most Important Question Every Hotel Company Should Ask Right Now — By Jason G. Bryant

Nor1 · 8 Jan

Artificial intelligence (AI) implementation has grown 270% over the past four years and 37% in the past year alone, according to Gartner's 2019 CIO Survey of more than 3,000 executives. About the ubiquity of AI and machine learning (ML) Gartner VP Chris Howard notes, "If you are a CIO and your organization doesn't use AI, chances are high that your competitors do and this should be a concern," (VentureBeat). Hotels may not have CIOs, but any business not seriously considering the implications of ML throughout the organization will find itself in multiple binds, from the inability to offer next-level guest service to operational inefficiencies.

Pop Up Hotels, Autonomous Vehicle Sightseeing and Other Trends to Watch in 2020 and Beyond
Pop Up Hotels, Autonomous Vehicle Sightseeing and Other Trends to Watch in 2020 and Beyond — By Alan Young

Puzzle Partner Ltd. · 8 Jan

Two decades ago, if I were to have asked you what the world would look like in 2020, what would you have said? Would you have anticipated the steady rise of self-service technology, tools allowing for instant gratification across all aspects of our life, and artificial intelligence? The autonomous vehicle? The seemingly endless runway of possibility stretches before us, with the help of cutting-edge platforms that were once merely a futuristic concept?

Keeping Mobile Tech in Hotels Secure with Biometrics
Keeping Mobile Tech in Hotels Secure with Biometrics — By Court Williams

HVS · 8 Jan

A big question currently facing the hotel industry is how to keep guests, employees, and data safe in our increasingly connected world. While mobile technology provides a vehicle for much of the progress, it can also provide the security methods needed to safeguard them in the form of mobile-based biometrics.

Cloudbusting - On Cloud Systems, IT, GDPR, And Data Breaches
Cloudbusting - On Cloud Systems, IT, GDPR, And Data Breaches — By Simone Puorto

simonepuorto.com · 7 Jan

Last month, I flew to Prague to meet a few clients, and, before leaving, I stepped by HotelTime Solutions offices to say hi. While I was desperately looking for a vegetarian-friendly restaurant (with not much luck, I should add), Jan Hejny, CEO, and co-Founder of the company joined me in this heroic quest. The following is the transcription of the long chat we had on cloud systems, IT, GDPR, and data breach.

Four key trends the hotel industry can’t ignore during 2020
Four key trends the hotel industry can’t ignore during 2020 — By Dori Stein

Fornova · 7 Jan

Now that we’re all back at work, attention is turning to the year ahead. I thought I would share my predictions for the main trends that will influence hotel chains’ success in 2020. If you have any to add, share them in the comments below!

The Care and Feeding of Revenue Managers
The Care and Feeding of Revenue Managers — By Kristi White

The Knowland Group · 7 Jan

Hospitality revenue managers are a unique breed. The language they speak is not always compatible with the language of group sales people. The result of this means the two departments often have an adversarial relationship. So, as a sales person, how do you speak the language of the person who controls rates in a way where everyone wins?

How Mobile has Changed the Guest Journey
How Mobile has Changed the Guest Journey — By Nicole Dehler

StayNTouch Inc. · 7 Jan

Every great trip is comprised of great moments. A breathtaking view, a cherished memory, a feeling of deeper connection, or maybe even the opportunity to 'disconnect' from everyday life — each microcosm of a vacation plays a unique and vital role in a traveler's journey.

Hotel Revenue 101: What Is ADR and How Does It Affect the Bottom Line
Hotel Revenue 101: What Is ADR and How Does It Affect the Bottom Line — By David Eisen

HotStats Limited · 6 Jan

Average daily rate (ADR) is one of the most popular revenue metrics in the hotel industry. A key contributor to revenue per available room (RevPAR), it allows hoteliers to zoom in on how much a room is selling for on average and, typically, RevPAR growth driven by ADR is more profitable than RevPAR growth driven by occupancy, since the latter increases the variable costs associated with servicing additional rooms. Driving rate, meanwhile, doesn't have a cost attached to it, and, essentially, results in pure profit.

Hotel Technology Trends 2020
Hotel Technology Trends 2020 — By James Harrison

HotelTCS · 3 Jan

When adopting hotel technology, the hospitality industry is like an elephant. Interestingly it also favoured elephants in its partners as well. Same as the animal, hotels preferred to spend time with those the same as them.

5 Technologies Hotels Should Be Investing Into For 2020
5 Technologies Hotels Should Be Investing Into For 2020 — By Andrew Metcalfe

Guestline · 2 Jan

Andrew Metcalfe, Chief Technical Officer at Guestline, who deliver technology solutions to hotels, offers his expertise into how the hospitality industry can stay competitive in the forthcoming year.

Transform Tomorrow – Dur Hospitality
Transform Tomorrow – Dur Hospitality — By Sultan Bader Al-Otaibi

MEED · 2 Jan

In the lead up to the 2020 Arabian Hotel Investment Conference (AHIC), we asked a number of industry partners how they are transforming their business for tomorrow.

Hospitality Technology Magazine · 31 Dec

Congratulations on becoming an enterprise cyber security leader. What does it take to not only survive but thrive in this role? Cyber Security Hub en