Roomservice operations is a real pain in the asset. Current models operate at a loss as guest complaints about long wait times, subpar food, and high prices continue to rise. Despite their displeasure, guests are still demanding some type of in-room dining option, even if it comes from Grab-and-Go Marketplaces or an online ordering and delivery service like Uber Eats. For hotels striving to maintain their full-service status, either option is a big step down in terms of the guest dining experience, and both require guests to inconveniently go to the lobby to retrieve orders that typically can't be billed to the room.
Five years ago, Hotel News Now took out its crystal ball and made some trend predictions for 2020. One prediction dealt specifically with the guestroom. According to the 2020 Hotel Trend Report, "guests will be able to control temperature and lighting from their tablet." Kudos to HNN, as that prediction came true — and then some. Today's in-room tablets are bi-directional transactional tools of irreplaceable valuable to hoteliers, guests, city stakeholders and convention center operators who want to drive revenues, loyalty and satisfaction by connecting with the traveling public.