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    Hospitality Industry Technology Exposition & Conference

    April 11–13, 2018
    RAI Amsterdam Convention Centre
    Amsterdam, Netherlands

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    Hospitality Industry Technology Exposition & Conference

    June 26-29, 2018


SiteMinder partnership showcases authentic Italian experiences for travellers

SiteMinder 17 January 2018
The global hotel industry's leading cloud platform, SiteMinder, has partnered with one of Italy's longest-standing hotel booking providers and consultancies, Charming Italy, to provide travellers "a truly authentic Italian experience".Beginning in 1974 as a tour operator in Sardinia before launching a collection of regional hotel booking websites - CharmingSardinia.com, CharmingPuglia.com, CharmingCampania.com, CharmingSicily.com and CharmingTuscany.com - and finally CharmingItaly.com in 2010, Charming Italy today showcases the country's most luxurious hotels as bases for creating unforgettable local experiences."Many travellers today are quite savvy, so they already have a preconceived notion of what is 'standard' and standard, to them, isn't okay anymore. They are looking for something more personal and tailored. If they come to Italy, they want to live like an Italian. They want to experience something authentically and that's what Charming Italy offers. Where previously the hotel was the destination, itself, hotels are now simply an important starting point for many travellers," says Gianluca Atzeri, General Manager of Charming Italy.Among those hotels is Locanda Gulfi in Sicily's countryside, which has been listed on Charming Italy for many years.Locanda Gulfi's managing director, Carmelo Floridia, says, "The integration between SiteMinder and Charming Hotel has definitely made our lives easier. Not only has it saved us significant costs and time; it has optimised our booking and inventory management process to enable more bookings."Charming Italy features a curated list of nearly 500 boutique and luxury hotels that are 'Made in Italy' and personify Italian hospitality. Each property is selected for its uniqueness as well as its proximity to the country's best food and wine, design, traditions, fashion and lifestyle.According to Italy's national tourism agency, Enit, Italy is the most desired tourism destination in the world. Its tourism industry is worth more than EUR70 billion to represent over four percent of the country's GDP. The country was also recently named the most Instagrammed country of all time, with more than 50 million posts."SiteMinder is pleased to partner with Charming Italy, an esteemed brand for hoteliers and travellers alike, and a wonderful advocate for true Italian hospitality," says Simona Melone, Country Manager - Italy at SiteMinder.About SiteMinderAs the leading cloud platform for hotels, SiteMinder allows hotels to attract, reach and convert guests across the globe. We serve hotels of all sizes with award-winning solutions for independents and groups alike, wherever they are in the world.SiteMinder's products include The Channel Manager, the industry's leading online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; Prophet, the real-time market intelligence solution that takes the guesswork out of pricing rooms; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world's major global distribution systems. With more than 27,000 hotel customers and 550 of the industry's top connectivity providers as our partners, today we have presence in more than 160 countries on six continents.For more information, visit www.siteminder.com.About Charming ItalyUsers of Charming Italy don't settle for common tips; they look for travel professionals and experts of the Italian hospitality. The Atzeri Family, active in the travel industry since 1975, selects only the best of the 'Made in Italy' hospitality. They constantly search for exclusive accommodations, where charm does not necessary means opulence. The accommodations are chosen for two reasons: they represent a true piece of Italy, and they give travellers the keys to enter and to discover it first-hand.For more information, visit www.charmingitaly.com.

EyeforTravel have an attendee list for the data travel elite that they think you need to see!

EyeforTravel 17 January 2018
With more travelers turning to the internet and mobile to get ideas, inspiration, and options for their trips. There's more data on each customer from their searches, saved preferences and previous travels. This event covers data analytics, revenue management, marketing analytics and artificial intelligence and personlizartion. Data is where it's all at - see how you can leverage data to get up close and personal with your customer.EyeforTravel are excited about this shift towards smart data and have positioned their EyeForTravel Smart Travel Data Summit (Feb 27-28, Miami) to focus on just that, and are even offering a sneak peak of their attendee list early.The event will have 130+ travel data decision makers to help brands identify the data, technology, partners and strategies that you need to grow revenues in the mobile-first world!To shed light on who will be at the event, Tim Gunstone the Managing Director for EyeforTravel said " "We're excited to be welcoming back executives from Southwest Airlines, Wyndham, AirBnb, Booking.com, Hilton Hotels, the Travel Corporation, Allegiant, Priceline, Winding Tree and a lot more"He went onto to say, "We don't usually release our delegate list this early but we want to shout about this event, we have over 90 people in, and thought we should share it, to give others the chance to book in early and manage their meetings too!"Need a bit more convincing?Look who you could meet and learn from: Airbnb, Amazon, Air Canada, Hilton, Delta Airlines, Mozio, HQ Revenue, Southwest Airlines, Priceline, McKinsey, Amperity, Lufthansa and moreTest your data strategy with insights from across the travel market to discuss everything from personalization, artificial intelligence, revenue analytics, blockchain, GDPR, data talent acquisition, data integration, marketing analytics to enhance the customer experience and so much more!Get your data and commercial teams talking to see your analytics insights take off. Reach those new levels of personalization and discuss the best attribution models on market today!Learn more about who is attending the Smart Travel Data 2018 event in sunny Miami here: http://events.eyefortravel.com/smart-travel-data-summit-north-america/If you are a hotel - cruise or airline - contact the team for discountsContact the team directly at - shreya@eyefortravel.com

FireKeepers Casino Hotel Rely on RFID Technology to Control Uniform Inventory and Employee Assignments

InvoTech 17 January 2018
InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID technology to increase profitability for hotels, resorts, casino operators, sports arenas, convention centers and theme parks. The InvoTech System installed at FireKeepers Casino Hotel manages the Uniform inventory for 1,750 employees. FireKeepers joined MGM Entertainment, Caesars, and Harrah's as a part of InvoTech's extensive client portfolio of Casinos worldwide. Click here for more information on InvoTech's Linen, Laundry and Uniform Systems.InvoTech's Uniform System establishes a perpetual uniform inventory and has extensive reporting capabilities to determine and forecast appropriate uniform purchases. The system tracks uniform inventory without manually sorting and hand-counting. Uniform cleaning costs are entered into InvoTech and reports may be quickly generated to audit laundry expenses to update budgets. The improved processes and information provided translates to significant cost saving benefits by eliminating losses, reducing purchases, and lowering laundry expenses and labor costs."The InvoTech Uniform System has saved us an evident amount of labor costs for over a year and a half now and has provided valuable accountability" said Christine Pelton, Wardrobe Manager at FireKeepers Casino Hotel. "The InvoTech team is very knowledgeable and they have a great support and training team."The InvoTech UHF-RFID Uniform System tracks and provides automated reports on uniforms for approximately 1,500 team members. FireKeepers Casino Hotel uses a conveyor system that automatically delivers the correct clean uniform items to staff. InvoTech communicates with the delivery system to simplify and automate each property's operation by tracking when staff members retrieve their uniform with their employee ID card. The efficient process means the casino uniform accounting is accurate without the added expense of manual processes and recordkeeping. The InvoTech Uniform System is a paperless "green" system. The System includes an electronic signature capture terminal that records employee signatures when uniforms are assigned, which eliminates the need to print reports to obtain signatures. In addition, all system reports can be viewed on the screen or generated to PDF files to be easily viewed or shared."The InvoTech Uniform System manages all aspects of uniform operations. It monitors employee use and typically delivers an average of 25% savings in labor costs and a 5% reduction in on-going purchases", said Oswald Lares, Director of Sales & Marketing at InvoTech Systems, Inc.InvoTech has over 500 of satisfied clients worldwide in more than 30 countries, including hotels, resorts, casinos, theme parks, stadiums, arenas, convention centers, medical centers, cleanrooms, and laundries. Why InvoTech? Because major brands like Hyatt, Marriott, Ritz-Carlton, Hilton, MGM International, Wynn Resorts, Caesars Entertainment, Universal Studios, LEGOLAND, Intel, Pfizer, Madison Square Garden, and Staples Center rely on InvoTech Systems to provide operational efficiency, full-accountability, and turn-key solutions for laundry, linen and uniform management. See what our clients are saying about us. About InvoTech SystemsInvoTech Systems provides the most advanced inventory management systems for uniforms, linens, and laundry operations. Our very reliable and easy-to-use systems integrate the latest RFID technology to significantly improve operational efficiencies to eliminate losses, reduce purchases, cut labor costs, and lower laundry expenses. InvoTech provides solutions for hospitality, healthcare, cleanrooms, stadiums and arenas, theme parks, commercial laundries, and many other industries worldwide. With over 20 years of experience providing inventory management systems, InvoTech is known for our expertise and reliable solutions tailored to our client needs and outstanding customer support. Visit our website to find out more.About FireKeepers CasinoFireKeepers Casino Hotel, owned and operated by the Nottawaseppi Huron Band of the Potawatomi, is located in Battle Creek, MI and has been named Best Casino by audiences in Western Michigan and Northern Indiana, plus earned 9 first place awards in the Casino Player Magazine Best of Gaming Native Midwest category, including Best Overall Gaming Resort. FireKeepers was also selected one of the Best Casinos to Work For by Casino Player Magazine. Our signature restaurant, Nibi, is a multiple recipient of the Wine Spectator Award of Excellence. The property features 2,900 slot machines, 70 table games, a live poker room and bingo room. FireKeepers offers a AAA-rated Four Diamond resort-style hotel with 243 rooms, a functional multi-purpose event center, six distinctive dining destinations, and multiple lounges. FireKeepers is the title sponsor of the FireKeepers Casino 400, a Monster Energy NASCAR Cup Series race at Michigan International Speedway, and host of the FireKeepers Casino Hotel Championship a Symetra Tour-Road to the LPGA golf event. For more information visit www.FireKeepersCasinoHotel.com

Softscribe Inc. Lists Top 5 Press Releases in 2017

Softscribe 16 January 2018
BENTONVILLE, AR -- Softscribe Inc., a leading hotel tech PR agency, announced its top 5 press releases from 2017 that address hoteliers' operational challenges. Ranking is based on the number of reads and press release-generated clicks backs to clients' websites.The top 5 B2B public relations press releases are: Sir Adam Amsterdam Installs dormakaba Saflok RFID Electronic Door Locks."Sir Adam is known for its edgy, Euro-chic architecture, guest rooms, and public spaces," said dormakaba's Alastair Cush, SVP Global Business Owner, Lodging Systems. dormakaba matched the property's energetic design with its latest mobile-ready Quantum RFID electronic door locks with custom powder coated Gala levers. "This is a complete dormakaba property solution that gives guests secure access to public spaces and lifts in the tower with their RFID guest room key," Cush said. Please click here to read the full story.Honeywell's Hotel Guestroom System Upgrades Southern Hospitality at Grand Hyatt Atlanta in Buckhead. In a city known for its southern hospitality, Honeywell (NYSE: HON) is helping one Atlanta hotel virtually eliminate temperature-related guest complaints using the latest in connected technology. Honeywell installed its INNCOM guestroom automation and energy management system in January 2017 at Grand Hyatt Atlanta in the Buckhead district, operated by Hyatt Hotels Corporation and owned by Host Hotels, which has already made a significant impact. Please click here to read the full story. The Cliffs Resort Unifies Full-Service Property Operations with Maestro PMS for Greater Efficiency and Real-time Direct Booking. Ocean Front Spa Resort Integrates Operations on Maestro PMS On-premise Version with Remote Management Option via Web Browser. Please click here to read the full story.Lightstone Installs Aptech's Execuvue Business IntelligenceDeveloper Implemented Hosted Enterprise BI to Gather and Analyze Performance Data from Hilton, Marriott and IHG Properties; Provide Asset Performance Reporting to Investors and Management. Please click here to read the full story.InterContinental Malta Implements Guestware to Personalize the Guest Experience Guestware Guest Response Solution Streamlines Request Fulfillment; Helps Anticipate Guest Preferences. Please click here to read the full story.About Softscribe Inc. Achieves Significant Business Growth for B2B Tech Clients in the Hospitality Industry.Softscribe Inc. is an award-winning hotel tech public relations agency that specializes in B2B public relations, branding and market consulting. We are the best in the industry at achieving significant business growth for technology companies. Our clients deliver enterprise solutions to the hotel market and related industries. Generates the Right Client Messages 100% of the Time. Our PR services focus on marketing content, search, and social media. We generate the right messages for client audiences 100% of the time. This is essential to close sales.Tech Companies, do you want to increase sales and influence? Call or email Michael Squires, President of Softscribe Inc., at 404-256-5512 or mbs(at)softscribeinc.com to set up a discovery meeting and brainstorm a few marketing and PR ideas.Please give us a shout now, or visit www.softscribeinc.com.

Bartech Appoints Peter Kuzyk as Director of Sales in Support of Growth in North American Hospitality Market

Bartech Systems International Inc. 16 January 2018
Las Vegas -- Bartech, a world leader in profit-generating automatic minibar solutions for the hospitality industry, has announced the appointment of Peter Kuzyk as director of sales. Based in Montreal, Canada, Kuzyk is tasked with leading Bartech sales team efforts and ensuring that the company's ongoing market growth continues throughout the North American region.With automated minibar technology continuing to gain widespread interest due to its ability of serving as an in-room revenue stream while dramatically reducing operational and labor-related costs, Bartech has experienced increased demand for its solutions, allowing it to solidify the company's position as hospitality's leading automatic minibar provider. With his extensive expertise in both the hospitality market and in business-to-business sales, Kuzyk is set to grow Bartech's market share even further, while ensuring that the company's clients receive the highest standard in service and satisfaction. In his new position, Kuzyk's responsibilities include: key account management, sales team strategy coordination, contract negotiations and new business development."Having spent the vast majority of my career in the hospitality industry, I am honored to join a company that leads the way in maximizing in-room hotel profits and ensuring that guests are fully satisfied with their guestroom experience," said Kuzyk. "Bartech's ingenuity in creating advanced minibar solutions that cater to every property need is something that I very much want to be a part of, and I look forward to using my experience to ensure that hoteliers throughout the region are able to access the most advanced technology."Prior to joining Bartech, Kuzyk served in several notable roles including senior national sales manager for the lodging division of Dometic, where he was employed for almost 30 years. Kuzyk is a graduate of Concordia University, where he received a bachelor's degree in economics. He also attended McGill University, where he was awarded with a graduate diploma in management and marketing.To learn more about automated minibar technology and Bartech's latest solutions, please visit www.bartech.com.

The Belvedere Hotel Trusts IDeaS' Advanced Technology to Optimize Revenue Strategy, Increase ADR

IDeaS 16 January 2018
Step into the 1920s at this art-deco styled, independent property in New York City - The Belvedere Hotel. This non-traditional boutique hotel, accommodating an impressive 355 guestrooms, is within a block and a half of Times Square, yet offers guests a quiet residential feel. The Belvedere sought to upgrade its revenue strategy solution in order to keep up with their fast-paced competitive market.With a majority of double occupancy rooms, IDeaS G3 Revenue Management System (IDeaS G3 RMS), built on powerful SAS analytics, allows The Belvedere Hotel to manage rates more effectively by room type, a need their previous technology couldn't accomplish. "We were pleasantly surprised with how the system quickly reacts to demand by room type, driving the price and getting the bookings with IDeaS' automated decisions. We're now able to respond to that demand with a solution that gives us confidence in its pricing and inventory controls," explained Michael Link, general manager of The Belvedere.Using continuous pricing - one of the flexible pricing options offered by IDeaS' Ideal Pricing - The Belvedere Hotel has experienced a notable increase in ADR since implementation. Continuous pricing, together with IDeaS' powerful overbooking and Last Room Value controls, provides an analytical, ongoing optimization of business that drives optimal revenue. With this property in close proximity to high-demand attractions like Times Square, the ability to account for special events - whereby the system automatically adapts to the demand and produces rates accordingly - The Belvedere Hotel has experienced significant improvements in key performance indicators.The Belvedere Hotel is leveraging IDeaS G3 RMS' powerful group displacement feature, which is an important part of the hotel's overall revenue strategy. "Our hotel is getting better direction on quoting group prices with the group pricing tool from IDeaS. The system is helping us better understand the pricing strategy and has already boosted our numbers in group sales," said Link."The Belvedere Hotel is a shining example of how hotels today can't stand still and need to constantly evaluate their competitive environment, revenue strategy and technology platforms. By recognizing early what changes needed to be made and taking action quickly, The Belvedere Hotel is now seeing great performance improvements. IDeaS is pleased to be the revenue strategy partner with such a thriving New York City independent hotel," said Jane Stampe, managing director at IDeaS."We are already seeing rate increases over last year, and we really owe that success to IDeaS. When you're able to trust the system and let it run its course, we have been amazed with the successful decisions," said Link. "We have trust and confidence with IDeaS' technology and believe we are going to see a lot more success throughout this partnership."About The Belvedere HotelThe Belvedere Hotel in New York City is a premier lodging destination for travelers around the world. Located on West 48th Street in the midst of the city's theater district, The Belvedere Hotel is marked by elegantly appointed interiors, stunning architectural characteristics that are reminiscent of 1920s Art Deco design, and unparalleled service. Whether you're visiting The Belvedere Hotel for business or pleasure, you'll find that the conveniently located Midtown Manhattan hotel offers the sophistication of an urban oasis and the modern comforts of home. For more information, visit www.belvederehotelnyc.com.About IDeaS With more than 1.6 million rooms priced daily on its advanced systems, IDeaS Revenue Solutions leads the industry with the latest revenue management software solutions and advisory services. Powered by SAS and with nearly three decades of experience, IDeaS proudly supports over 10,000 clients in 111 countries and is relentless about providing hoteliers with insightful ways to manage the data behind hotel pricing.IDeaS empowers clients to build and maintain revenue management cultures - from single entities to world-renowned estates - by focusing on a simple promise: Driving Better Revenue.IDeaS has the knowledge, expertise and maturity to build upon proven revenue management principles with next-generation analytics for more user-friendly, insightful and profitable revenue opportunities - not just for rooms, but across the entire hotel enterprise. For more information, visit www.ideas.com.

TrustYou Launches the First All-In-One Guest Feedback Platform with New Review Marketing and Guest Messaging Features

TrustYou 16 January 2018
Benjamin Jost, CEO and co-founder of TrustYou, says: "Our platform is the only all-in-one guest feedback solution that helps hotels to capture, analyze, and market reviews, surveys and messages on every channel: on their own website, on platforms like Google, Tripadvisor, Booking.com or Facebook Messenger. This update brings us one step closer to the ultimate goal of providing the best and most personalized experience for travelers while offering hotels a one-stop-shop solution when it comes to managing, reporting and responding to guest communication and feedback."Additionally, TrustYou expanded its solutions that help hotels utilize reviews to market their hotel. This includes both new and existing review widgets to enable hoteliers to prominently display TrustYou's ratings and reviews on their own website in order to increase direct bookings and across the web. One recent addition includes a Facebook widget that allows hotels to showcase their review content on the third most visited site when searching for a hotel. Targeted review marketing, on channels like Facebook or the hundreds of travel sites that showcase TrustYou reviews, helps hotels to drive direct bookings, boost channel conversions, and lower distribution costs.The platform upgrade also brings valuable additions to TrustYou's guest messaging solution. The new live webchat widget can easily be integrated into a hotel's website, wifi login page, or any other website. This allows travelers to directly contact the hotel additionally to the existing SMS or Facebook messaging features which improves the overall guest experience. All incoming messages are displayed in one single messaging inbox and can be addressed simultaneously with all other incoming guest requests, whether sent via email, SMS, or Facebook.To learn more about TrustYou's all-in-one solution, visit www.trustyou.com

Mobile services in the hotel business

DeskBell 16 January 2018
Very few people can imagine their daily life without digital gadgets, which have already turned into the best friends and have become absolutely irreplaceable. People are used to comfort and expect to find it wherever they are. That is why hotels and hostels try to keep up with modern Internet technologies and meet the needs of their guests. Mobile services - that's what is relevant for the hotel business as never before.Many world-famous websites have already acquired mobile applications that are convenient and useful not only for tourists, but also for hotels and hostels. For example, the TripAdvisor, service that is probably was used by everyone who has ever planned his vacation. It cooperates with tourist centers, restaurants, and hotels, so the application contains the latest and up-to-date information. In addition to booking and buying tickets, finding places of interest, viewing photos, forecasting weather and exchange rates, the service offers the access to reviews of more than seven million objects around the world. People who have been to the hotel can leave a positive feedback about the service, describing their impressions, which, undoubtedly, will increase the interest and desire of other tourists to stay there!Booking.com is another, no less famous tourist service - the world leader in the online booking of hotel rooms. That is a kind of intermediary between the tourist and the hotel. At this site, the hotel has the opportunity to tell you about itself in detail and explain to the tourist why he should choose it. By registering the hotel on Booking.com, you can easily attract guests and increase revenue. Your accommodation will be shown to a large audience of travelers around the world all year round. You can add information about new facilities or tell about the surrounding area at any time after registration. What's more, 24/7 support, no fees for the service for guests and free promotion on partner sites.The newest application DeskBell is another service, which is gaining popularity, will be indispensable in the hotel business. The hotel has the opportunity to tell about itself in considerable detail. The guest is on the doorstep of the hotel, and the application has already determined the location of the hotel. The main task of DeskBell is to orient a person in his native language in any hotel in the world, giving him the most detailed and up-to-date information about all services of the hotel. What restaurants and bars are there in the hotel and what menu do they offer? Are there any entertaining activities expected in the near future? Is there a swimming pool in this hotel? How can I contact the administrator or hotel manager? DeskBell will answer absolutely all these and many other questions. In addition, the chat, built into this application, allows guests to communicate with each other, as well as communicate with the hotel manager for any questions. The advantages are obvious: the more the guest is aware of the hotel service, the more he uses the services, which means that the hotel's profit also increases. In addition, using DeskBell, guests will feel more comfortable and confident, which, of course, will affect their impression of the hotel.The undoubted advantage of each of these applications is a clear and accessible interface. Anyone can quickly and easily find the information he needs, using these mobile services. TripAdvisor will tell you about the hotel through the feedbacks of those who have already been there; Booking.com will provide the tourist with detailed information and beautiful photos, as well as giving the opportunity to book a room immediately; DeskBell welcomes its guests right on the doorstep of the hotel and becomes their personal guide throughout their stay. Pros for both tourists and hoteliers are obvious. It remains only to realize the need for mobile services in the hotel business and start applying them in your hotel!

SALTO Hospitality website redesign spotlights AElement Fusion

SALTO Systems 16 January 2018
"SALTO's redesigned Hospitality website reflects the personal touch you expect when visiting a hotel or lodging property," said Borja Ganzarain, SALTO Systems Marketing. "The updated Hospitality website is now easier to navigate. The homepage offers the complete value proposition that enables users to find solutions fast with suggested pages. The visual design layout makes the site more user-friendly, resulting in simple menus with slick icons."One essential part of the new site is the updated Hotel electronic locks page, which includes every type of solution for any kind of door need and type. The site's imagery continues this guest experience-centered trend: many of the images throughout the site are photographs of real SALTO Hospitality projects, demonstrating SALTO's reliability.The new SALTO Hospitality product page features a simple, elegant layout that presents important information in a way that's easily digestible, even for visitors who aren't familiar with more complex electronic locking solutions for hospitality or security.

Nor1 Deploys CheckIn Merchandising at Foxwoods Resort Casino, Expanding Adoption of the Nor1 Pricing & Merchandising Intelligence Platform

Nor1 16 January 2018
Santa Clara, CA -- Foxwoods Resort Casino, the largest resort casino in North America, capped a successful 2017 by launching Nor1's CheckIn Merchandising resort-wide at its four towers. CheckIn Merchandising puts machine learning and predictive analytics at Foxwoods front-desk agents' fingertips, and empowers them to merchandise premium inventory upon arrival to enhance their guests' stays."We are extremely honored to have such an enthusiastic and forward-thinking partner in Foxwoods Resort Casino," said Pavan Kapur, Senior Vice President, Global Gaming, at Nor1. "We expect CheckIn Merchandising to generate considerable demand for premium inventory at the front desk to bolster their already successful eStandby Upgrade program.""We launched CheckIn Merchandising nearly thirty days ago, and in a short time have seen amazing results," stated Nick Meier, Director of Revenue Management at Foxwoods Resort Casino. "The program has created operational efficiencies for our team, and our agents have seized the opportunity to generate additional revenue for our resort while providing an even more personalized check-in experience."The Nor1 Pricing & Merchandising Intelligence Platform provides solutions at every stage of the reservation lifecycle that enable hospitality companies to create more meaningful interactions with their guests, building loyalty and driving long-term revenue.About Nor1, Inc. Nor1, Inc. is the leader in hospitality merchandising technology. Headquartered in Silicon Valley, Nor1 provides data-driven pricing and merchandising solutions to maximize incremental revenues for hotels and resorts worldwide such as Hilton, IHG, Carlson Rezidor, Accor, and Wyndham. Nor1's patented, dynamic decisions intelligence engine PRiME, powers Nor1's Pricing & Merchandising Intelligence Platform including its signature eStandby Upgrade, eXpress Upgrade, CheckIn Merchandising, and eReach products.Nor1 is creating the fusion between technology and guest experience. It's that combination of expertise and skill that have set Nor1 apart and continues to attract technology's most distinguished investors such as SAP, Goldman Sachs and Accel Partners. For more information, please visit www.nor1.com.About Foxwoods Resort CasinoSince 1992, Foxwoods Resort Casino has offered guests The Wonder Of It All as the premier resort destination in the Northeast. As the largest resort casino in North America, Foxwoods offers a vast array of gaming in six casinos; AAA Four-Diamond hotels, restaurants from gourmet to quick service, world-renowned spas, award-winning golf, state-of-the-art theaters, exclusive retailers and free-to-play online casino games at FoxwoodsONLINE.com. Perfect for both recreation and business, Foxwoods provides modern and versatile convention and meeting space to infuse new life into any meeting or event. Foxwoods Resort Casino is owned and operated by the Mashantucket Pequot Tribal Nation. For a comprehensive look at Foxwoods Resort Casino and Mashantucket Pequot Tribal Nation visit Foxwoods.com.

Could hotels' secret weapon be in-stay technology?

EyeforTravel 16 January 2018
Hotels are fighting hard for customers and currently a lot of that effort goes into getting their marketing in front of guests' eyeballs and winning the booking. However, the one period hotels have the guest completely to themselves is during the stay itself. Here, technology, both at the customers fingertips and behind the scenes, is now capable of making a real difference and winning over the customer's loyalty says EyeforTravel's new free report, The Future of In-Stay Technology.Principally this technology is about putting the hotels services' at the guest's fingertips. These range from apps that can allow the guest to immediately receive answers to their questions any time of the day or night and book any on-site or arrange of external experiences. Tablets that can control an entire room's features, such as lights, temperature, curtains, the TV and more. Smartphones that come with the room so that the guest can be connected to services whenever they need. These technologies are putting the hotel's capabilities back in front of the guest whilst making their stay a more convenient and comfortable experience.Furthermore, these technologies not only help hotels serve guests better and improve their ratings, they present enormous upsell opportunities that can help restore those all-important margins. If a hotel has managed to get a device with its app into the hands of a consumer, then they can use this to send them push notifications about key services. Chatbots and smart speakers can take user requests and once a hotel has gathered enough data, use this to make recommendations based on similar requests and customer profiles. Smarter in-room devices can put the hotel back into position as the local expert again and allow them to monetise local experiences, tours and activities.Critically these technologies are also all gathering data around every guest interaction and many are capable of categorising and using this data in an automated manner. "Whilst I often hear complaints in the hospitality industry that the big online players have a data advantage that they can't compete with - and to some extent that is true - this is finally a chance for hotels to turn the tables," says Alex Hadwick, Head of Research for EyeforTravel. "Detailed guest preferences are a valuable thing and not only are you elevating the customer experience, your reinforcing that your hotel is delivering the service, not the intermediary. Smart tech in the hotel is a better way of gathering, storing and utilising key information that an OTA doesn't have."Data gathered can not only be used as mentioned above for providing guests with services but also behind the scenes to improve staff performance. Connected technologies provide alerts on guest requests, enabling service to be immediate. They also provide transparency between the guest and property, and with back of house operations. Departments know what is being worked on, when and when it is complete and from a single source, heling to eliminate confusion. From a property-wide perspective, Internet of Things (IoT) devices can help with scheduling the regular maintenance of and other engineering works through notification of flaws, or simply let the hotel know when the guest is outside of their room through door entry monitoring, making service seamless and more efficient.According to Pablo Rodriguez, Marketing Manager at Stay, smarter communications between guest and hotel, such as through a chatbot, "Eliminates mundane tasks, allowing the staff members to focus on valuable actions that cannot be automated.""These days everyone is so familiar with messaging as a means to communicate. Hotels are finding it easier to deal with five customers directly in their rooms via chat channels, instead of having five customers standing behind a reception counter," explains Hammad Hussain, Managing Director of UK and Ireland, Tink Labs.All of these innovations are adding up to a smarter, more responsive hotel that can take the fight back to the online environment and re-establish the relationship between guest and their stay.To download The Future of In-Stay Technology report for free, click here.

Lake Lawn Resort Selects Solution Suite from Rainmaker to Increase Profitability and Outperform the Competition

The Rainmaker Group 11 January 2018
ALPHARETTA, GA. -- The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization software, today announced that Lake Lawn Resort in Delavan, Wis., has selected a comprehensive solution suite, including guestrev, grouprev, revcaster and revintel, to optimize hotel revenue and drive competitive advantage at the 271-room property. The agreement expands Rainmaker's footprint in the upscale hotel and resort market.Lake Lawn Resort, located less than 90 minutes from Chicago, is a popular destination for couples, families, wedding parties, and business groups. The property's management team wanted a comprehensive revenue optimization suite that not only would allow them to analyze total guest value and gain an edge on the competition but also would interface with other software systems the hotel uses, including solutions from Springer-Miller Systems and Amadeus. In addition, they wanted a cloud-based suite that would offer predictable IT costs and provide an accelerated return on investment. After a thorough review, they selected the Rainmaker solutions based on features, functionality, and ease of implementation."This is our first automated revenue management system purchase, so we had a lengthy list of items on our wish list," said Jacob Davis, director of resort revenue at Lake Lawn Resort. "We talked with several other vendors, but none of their systems had the 'wow factor' of the Rainmaker suite. Already, guestrev has helped us with pricing recommendations, while revintel has helped with forecasting and budgeting. We're doing better than ever in terms of both occupancy and RevPAR, and we look forward to seeing what the future holds as we continue to use the Rainmaker platform to build our business."Lake Lawn Resort has implemented the following revenue and profit optimization solutions from Rainmaker:guestrev, an intuitive and easy-to-use revenue management solution that analyzes total guest value across a hotel or casino property to forecast and price rooms;grouprev, an innovative group pricing solution that streamlines the process of responding to group RFPs by analyzing historical data, future demand and price sensitivity to recommend the best pricing for group business;revcaster, a powerful rate shopping tool that gives hoteliers access to real-time actionable market data, so that rates can be set against the competitive landscape; andrevintel, an intuitive business intelligence solution that improves day-to-day revenue management by mining various data sets and providing deep insights at a granular level."Lake Lawn Resort's selection of our solution suite is an endorsement of our ability to meet the unique needs of the upscale hotel and resort market," said Tammy Farley, president of The Rainmaker Group. "The combined power of the guestrev, grouprev, revcaster and revintel solutions not only drives guest bookings but also helps hotels increase profitability and outperform the competition. We're excited to welcome Lake Lawn Resort to the Rainmaker family, and we're confident our revenue and profit optimization suite will be a driving force in taking the property to the next level."Situated on 250 acres along Delavan Lake's picturesque shoreline, Lake Lawn Resort is the ultimate destination for year-round getaways. The property includes 271 guest rooms, three restaurants, three pools, a fitness center, a marina, a full-service spa, and more than 32,000 square feet of meeting space. The resort is also home to the championship Majestic Oaks Golf Course, one of the Midwest's premier golf destinations.

Hotel Internet Services Announces FlixFling Partnership. Will Power BeyondTV Movie Service In Hotel Locations Nationwide

Hotel Internet Services, Inc. (HIS) 11 January 2018
Las Vegas, NV -- Hotel Internet Services (HIS), a leading full-service provider of Internet services and TV solutions for the hospitality industry, has announced that Philadelphia-based OTT streaming company FlixFling will power its proprietary BeyondTV movie service in numerous locations nationwide. The service will be available to hundreds of thousands of guests in numerous hotels at the click of a TV remote.FlixFling launched the service at the 2018 International Consumer Electronics Show (CES) in Las Vegas on January 9, 2018 in over 3,500 BeyondTV hotel rooms at multiple properties across the U.S. Boasting a robust catalog of major studio as well as independent films, songs, and music videos, FlixFling will offer demonstrations throughout the event's entirety at its Suite at the Westgate Hotel."FlixFling is thrilled that Hotel Internet Services recognized the quality of our offering and chose our service to power their movie offering for their hotel clients" said Brad Heffler, Chairman for FlixFling. "We look forward to expanding the relationship and providing compelling content to as many hotel guests as possible.""Hotel Internet Services continues to innovate products and services with the recent integration of FlixFling's streaming movie service on its BeyondTV platform. Guests will find a large selection of major Hollywood movies, independent films, and more with the new service at affordable rates from $1.99 to $6.99. We worked hard to provide guests an alternative to the high priced movies they have been accustomed to in the past said Gary Patrick, CEO, Hotel Internet Services & BeyondTV."For more information about FlixFling, please contact Catherine Moroney at 267-773-8971 or email atcatherine@flixfling.com.About FlixFling:FlixFling is a streaming movie and music service providing multiple viewing and listening options. For a small monthly fee, subscribers can watch a unique catalog of over 5,000 titles including many hidden gems not found on any other service. Included in the subscription fee, users can also access tens of thousands of songs and music videos from Music Choice. If users chose to rent or purchase a few movies every now and then, they may sign up for a free FlixFling On Demand account. FlixFling also has special subscription channels at different price points which contain titles grouped by a similar theme.FlixFling Supported Devices:Smart TVs: Samsung, Vizio, Yahoo ConnectedApplications: iOS, Android, VewdSet-top boxes: Roku, TiVoGame Console: Xbox 360About BeyondTV: The first fully integrated hospitality streaming product on the market today, BeyondTV enables guests to have a complete in-home entertainment solution right in their hotel room. BeyondTV allows today's travelers to view their own content on the TV as well as a large library of Hollywood movies, independent films and music. With security in mind, the platform is designed to ensure that users have complete peace-of-mind. Each guestroom TV exists on its own private network so that sensitive guest information cannot be inadvertently shared or accessed by others. BeyondTV represents a major milestone in in-room entertainment. In addition to being a secure and convenient online streaming solution, guests can also make requests for hotel amenities such as room service, restaurant reservations, valet parking, and much more.FlixFlingWebsiteFacebookTwitterInstagramHotel Internet ServicesWebsiteFacebookTwitterInstagram

How a Small Guest Services Team Delivers Five-Star Service

ALICE 11 January 2018
Luxury Napa Valley hideaway Milliken Creek Inn & Spa, a member of the prestigious Four Sisters Inns collection, is using ALICE's concierge technology, ALICE Concierge, to help their four-person front desk team provide guests with the kind of exceptional concierge service expected of a much larger team.Guests of Milliken Creek Inn, a 12-suite boutique that sits on a lush three acres overlooking the Napa River, count on the property's guest services team to help them take full advantage of everything this idyllic wine country hotel and locale have to offer. For the Inn's four front desk staff (who not only double as the property's concierges, but also have other roles in the hotel, including General Manager!), this means helping guests plan their trip from the moment guests book their trip through the time they checkout. Milliken Creek's front desk team therefore need a robust tool like ALICE that can help them coordinate complex guest itineraries and facilitate the multi-step planning and booking processes that characterize concierge work.In addition to using ALICE to book guests' offsite activities like vineyard and winery tours, restaurant reservations, and spa appointments, Milliken Creek's front desk staff use the technology to help them organize on-property activities like their nightly wine- and cheese-tasting hour, assign and coordinate pre-arrival amenities like champagne and rose petals, and to also keep track of items loaned to guests, like DVDs.Staff at Milliken Creek Inn appreciate many aspects of ALICE's technology that were not features of the concierge software they used previously. This includes the "user-friendliness" of the tool, as well as ALICE's text messaging functionality, which allows the Inn's staff to easily confirm guest reservations with the spa's therapists and keep records of those exchanges that are accessible to any hotel employee. Most importantly, they value the professionalism ALICE's printed itineraries and confirmation letters and emails confer the concierge operation. Says Tamara Mims, Vice President at Four Sisters Inns, "The guest itineraries and confirmation emails we can create with ALICE are better looking and more professional than anything we've had in the past. Achieving the same consistency and sophistication in formatting without ALICE would take our front desk staff a lot of time they don't have. ALICE, in this way and more, makes our lives much easier.""What sets Milliken Creek Inn apart from other Napa hotels is the level of service we offer our guests, despite our size. Our concierge program is an important part of this, and our ability to cater to our guests the way we do would not be possible for a four-person team without the help of a very capable and reliable piece of software like ALICE. It's as if we had another member of our team!," adds General Manager David Jessup.

Rightsify Creates a New Way for Hotels to Enhance the Guest Experience With Rightsify FM

Rightsify Group LLC 11 January 2018
Pasadena, CA -- Rightsify has today launched their Rightsify FM service to hotels and resorts globally.With Rightsify FM, hotels get custom designed music playlists that match their brand and every zone of their property, along with an online radio station and branded mobile music streaming application.From boutique hotels to global brands, Rightsify FM is an all new and innovative way for hotels to connect with their guests with music while enhancing their brand.With unique and custom music for each area of a hotel from the lobby to the restaurants, gym and spa, Rightsify creates for hotels their very own branded online radio station and mobile music application so they can broadcast music and communicate with their guests anytime, anywhere.With Rightsify FM, hotel guests can see what music is playing throughout the hotel at any time by simply downloading the hotels branded music application and can continue listening after they have checked out. In addition to the music features, Rightsify also offers optional integrations such as in-app messaging, loyalty rewards, e-commerce, reservations or food/service ordering, thereby adding ancilliary revenue and additional ways to communicate and connect with guests.Rightsify's custom playlists for hotels are based on 24-hour periods, ensuring that the music is always fresh and never repetitive.The mobile music applications are built for both Android and iOS, thus covering 99% of the global smartphone market.The online radio station can be used as a standalone website for a brand or embedded onto a hotels main website where followers of a hotel brand can listen anytime, anywhere in the world, on any device.Rightsify FM is available in every country worldwide and can be used from boutique resorts in the Asia Pacific to global chains based in the US. Now for the first time ever, hotels everywhere in the world have the ability to create their very own branded music experience.To find out more about Rightsify FM for Hotels, please contact Rightsify.

IBC Hospitality Technologies Taps Top Advisors

IBC Hotels 10 January 2018
Phoenix -- IBC Hospitality Technologies is entering the new year with a newly-formed Advisory Board. The high-profile panel of experts will lend advice and provide guidance on IBC's technology and strategy, helping the company to capitalize on opportunities in areas such as strategic partners, search, loyalty rewards, voice, artificial intelligence, data science, cybersecurity and sustainable growth. IBC is the world's most comprehensive solution for providing independent hotels with proprietary software to manage distribution and soft benefits along with proven digital marketing services."We are launching the IBC Advisory Board today to leverage the skillset of some of the most relevant experts in hospitality who will help us ensure that our programs and solutions care for the needs of all our customers," said Pamela Barnhill, IBC president and COO. "These strong minds will make us a stronger company with stronger products that will attract the strongest customers. The IBC Board of Advisors understands our dedication to serving independent hotels and alternative lodging worldwide. They will be integral to our growth and instrumental in our goal of helping hotels reclaim their revenue and guest data from the OTAs while maintaining their independence from soft brands and chains."Members of the IBC Advisory Board include: Scott Brennan , Chief Growth Officer, RoomIt by CWTScott Brennan leads the hotel division vertical, including all elements of the end-to-end hotel business. His role is to grow Carlson Wagonllit Travel's hotel business and ensure its clients, suppliers and travelers receive a differentiated value proposition. Previously he served CWT as EVP and Head of Global Supplier Management. Former posts include Global Head of Partnershps for Rocketmiles, VP of Global Strategic Partnerships for Hilton Worldwide, and a variety of leadership roles at GE.Scott Brodows, Vice President, HopperScott Brodows has spent 20+ years as a leader in the travel technology and distribution space. As VP of Hotel Supply for Hopper, he assists the leading travel app company in revolutionizing the way people shop and book trips on their phone. Prior to joining Hopper, Brodows spent 12 years at Sabre, most recently working COO of the newly acquired SynXis hotel reservations service provider business. He also held various operations and business development roles at Travel Tripper, TravelClick, Travelocity/lastminute.com and most recently at Intent Media.Philip Ferri, Chief Executive Officer, TnoozKnown for his strategic approach to maximizing shareholder value,Philip Ferri sits at the helm of Tnooz, the original independent voice in travel and hospitality technology, and has been a member of the Tnooz board of directors since its inception. Prior to joining the online travel news network, Ferri served as chief financial officer for several companies, including: Phocuswright, LBF Travel, Inntopia, Alshamel Travel/Carlsonwagonlit Travel, Direct Travel, Travelation, Ernst & Young (London), and financial controller at American Express Travel Related Sercices. His expertise spans consulting to startups and growth companies in multiple industries. He also boasts extensive mergers and acquisitions experience.Michael Fisher, President, TravelenergyMichael Fisher is a 40 year hospitality veteran focused on travel and tourism and bringing international visitors to the United States. As president of Travelenergy, he is currently working with travel industry partners in developing and implementing global tourism sales and marketing strategies. Prior to founding Travelenergy, Fisher served as President of Gullivers Travel Associates, one of the largest global travel organizations. Michael started in the family business, Allied Tours, and for over 30 years was a catalyst for major industry innovations that propelled Allied Tours to a leadership position, and became the largest tour operator selling travel to the United States from the global marketplace.Caryl Helsel, President & CEO, Dragonfly Hospitality ResourcesCaryl Helsel boasts 25 years of industry experience. Her executive roles include directing revenue management, distribution, sales and marketing, and IT teams at Heritage Hotels & Resorts, TravelClick, Kimpton Hotel & Restaurant Group, ARAMARK Parks & Destinations and Mandarin Oriental Hotel Group. She also served as cofounder and partner in consulting firm Inspire Resources. Helsel co-authored two best-selling revenue management publications for HSMAI that serve as the foundation of its Certified Revenue Management Executive (CRME) certification program used by universities as the basis of their revenue management curriculum. She is a past president of HEDNA and was on the 2016 and 2017 Americas Board of HSMAI.Richie Karaburun, Professor, New York UniversityProfessor Richie Karaburun has been successfully assisting in the growth and expansion of travel companies for the last 25 years, providing them with his immense knowledge of sales, marketing and business development. Karaburun joined NYU as Visiting Clinical Assistant Professor at Johnathan M. Tisch center for Hospitality and Tourism. He brings unprecedented experience and familiarity of diverse international, cultural and business practices to companies. Prior posts include Managing Director at Roomer, Vice President of Global Supplier Relations at RADIUS, President at Gulliver's Travel Associates (GTA) North America, and Vice President of Product Development and Contracting at American Tours International.Flo Lugli, ISHC, Principal, Navesink Advisory GroupA well-known expert on travel industry distribution, travel technology, and digital presence, Flo Lugli was recently recognized as one of the most influential women in hospitality technology by Hospitality Financial and Technology Professionals (HFTP). She also was recognized as one of the "Most Powerful Women" in Travel for seven years by Travel Agent magazine and listed among the Top 75 hotel executives and Top 10 technology experts by Lodging magazine. As head of Navesink, Lugli helps businesses drive revenue growth and enhance profitability. Most recently, she served as the executive VP of marketing for Wyndham Hotel Group, and held executive roles with Travelport, Cendant Corp., and cheapcaribbean.com. Lugli is also Non-Executive Chair of the Global Hotel Alliance and has held many advisory and board of directors posts, including serving for two terms as president of HEDNA.George Roukas, Partner, Hudson CrossingGeorge Roukas is an expert in product management, technology and competitive strategy. Prior to co-founding Hudson Crossing in 2007, he served as Group VP of Product Management for Travelport, where he led the strategy, development and management for all products facing Galileo's North American agency partners. Prior to Travelport, Roukas was VP of Product Management and Strategy for Cendant Travel Distribution Services' Supplier Services group. He also worked for PhoCusWright as a consultant to several well-known travel companies, primarily in the area of web site usability for e-commerce.Steven Rubin, President and Founder, TRI HospitalitySteven Rubin is an expert in Travel Revenue Innovation (TRI). He founded TRI to help hotels and travel companies identify new opportunities, improve risk tolerance, drive brand awareness, and anticipate consumer behavior to maximize revenue. Rubin's previous positions include VP of Revenue at Denihan Hospitality, VP and General Manager at Travelzoo, Commercial Director at YOTEL, and Regional Director of Revenue and Distribution at Kimpton Hotels. He is an active member of HSMAI and HEDNA, serves as co-chair for the HEDNA Metasearch working group, and was a primary author of HEDNA's publication "Heavy Meta: How to optimize your presence on Metasearch." Rubin is also an Adjunct Professor of Strategic Pricing and Revenue Management at New York University.

Local Measure Partners with Forbes Travel Guide as the Official Social Intelligence Provider for Luxury Hotels in 2018

Local Measure 10 January 2018
Sydney and New York -- Local Measure, the leading location-based social intelligence platform for hospitality and tourism, has joined with Forbes Travel Guide, the global authority on luxury travel, as the Official Social Intelligence Provider in 2018. Local Measure already partners with many of the world's finest Forbes Travel Guide Four- and Five-Star hotels, along with luxury hospitality brands such as Fairmont Hotels, Raffles Hotels and Banyan Tree. Forbes Travel Guide is the only independent, global rating system for luxury hotels, restaurants, and spas."We are delighted to announce this partnership as we launch another exciting year of growth and worldwide expansion for Local Measure," said Jonathan Barouch, Founder and CEO. "Building on a series of exciting collaborations we have had with Forbes Travel Guide and its dynamic CEO Jerry Inzerillo, this partnership validates our position as the trusted social intelligence provider for luxury hotels around the world. We look forward to celebrating our partnership at Verified, The Forbes Travel Guide Luxury Summit next month, and working closely with the world's top hotels as they continue to provide unparalleled guest service and peerless on property experiences across the globe."Local Measure's proprietary technology allows brands and hotels to deliver exceptional service to their customers, engage with them in real-time and build out rich customer profiles on their preferences."We are delighted to have Local Measure as the Official Social Media Intelligence Provider of Forbes Travel Guide," said Gerard J. Inzerillo, CEO of Forbes Travel Guide. "Local Measure's digital platform leverages social media to find opportunities for hotels to create memorable, personalized guest experiences. In turn, many guests then share these positive, unique encounters on their own social media accounts, thereby promoting the properties. It's a clever way to engage guests and elevate service."About Local MeasureLocal Measure is the leading customer intelligence platform in the tourism and hospitality industry with headquarters in Australia and offices in Singapore, Dubai, London, Miami and New York. Local Measure's clients include many of the world's largest tourism and hospitality brands. The company merges local feedback and guest content, social media and wireless mobile technology, to provide customers with live access to operationalize customer data, rich content and analytics at a local level. For more information about Local Measure, visit our website and follow us on Instagram and Facebook. About Forbes Travel GuideForbes Travel Guide is the only independent, global rating system for luxury hotels, restaurants and spas. Started as Mobil Travel Guide in 1958, the company created the first Five-Star rating system in the United States. Today, Forbes Travel Guide's incognito inspectors travel the world, evaluating properties based on up to 900 rigorous, objective standards. The company's annual Star Ratings, reviews and daily travel stories help discerning travelers select the world's best luxury experiences. For more information about Forbes Travel Guide, visit www.forbestravelguide.com.

Horecava Innovation Award 2018 for SALTO Systems

SALTO Systems 10 January 2018
AElement Fusion is an electronic lock for smart access control in the hospitality market. Thanks to the latest mobile technologies the enviously slim reader is easily operated by a smartphone and its associated app, its interactive light ring illuminating to signal the door is unlocked once valid access credentials are presented. Moreover, by enclosing the electronic components inside the door, there is virtually no hardware on the door making security almost invisible.AElement Fusion provides a minimalistic design that blends perfectly with any type of hotel decor. It is available in two finishes black and white and can be combined with a range of designer door handles in a wide range of styles and finishes.The jury report praised the way the product operates:"AElement Fusion by SALTO is beautifully designed product and is ideal for hotels that want to install electronic access control in a stylish way, while ensuring high security. The ability to operate the lock with a smartphone, with guests receiving their room key online anytime and anywhere via a secure app on their phone, provides versatility and convenience - both for the guest and the hotel."SALTO Systems is exhibiting on Stand 01 346 at the event, showcasing the latest generation of access control solutions for hospitality environments (www.saltohospitality.com) with particular emphasis to the award winning AElement Fusion and mobile access technology.

IDeaS Revenue Solutions and Springer-Miller Systems Expand Strategic Partnership

IDeaS 10 January 2018
MINNEAPOLIS -- Through an integration announced from IDeaS Revenue Solutions and Springer-Miller Systems, hotels and resorts will now be able to analytically optimize room type pricing - utilizing the transaction-level data provided by Springer-Miller's SMS|Host Property Management System to inform IDeaS G3 Revenue Management System (IDeaS G3 RMS).Built on a relationship of nearly 20 years, this expanded partnership gives hotels and resorts access to the most granular level of data to support automated forecasting, pricing and inventory controls only achieved with IDeaS G3 RMS, the most widely adopted revenue management technology in the industry."Hoteliers must provide a more personalized level of pricing to today's discerning guests," said Sanjay Nagalia, chief operating officer for IDeaS. "Today's integration with Springer-Miller will allow those with a high mix of room types, like resorts, the ability to price based on guest demand for individual room types in order to move away from traditional static offsets for room types that do not account for demand. This integration will equip IDeaS and Springer-Miller clients with more powerful pricing and forecasting capabilities for a more confident revenue strategy."The integration with Springer-Miller will allow revenue managers to influence, forecast and price both group and transient business at a more optimal level. Customers of both platforms will benefit from a standardized interface supported by IDeaS and Springer-Miller. The integration is expected to be available to joint customers in early 2018."Resort properties are constantly focused on delivering an exceptional guest experience, but they've been limited in how they manage inventory and forecasting," said Robert Selwah, president of Springer-Miller Systems. "By integrating with IDeaS G3 RMS, our clients can eliminate manual revenue management processes, especially for booking multiple room types, to ensure that each guest stays in the right room at the ideal price."Learn more about IDeaS technology integrations here.Tweet this: #RevenueManagement leader @IDeaS_RevOpt partners with @SpringerMiller property management system to optimize pricing across a variety of room segments www.ideas.com/about/newsAbout Springer-Miller SystemsSince it was founded in 1984 in Stowe, Vermont, Springer-Miller Systems has been an innovator of technology systems for the world's most exclusive hotels, resorts and spas. The SMS|Host Property Management System offers a complete set of fully-integrated modules enabling complex resorts to provide highly personalized guest service from front office to food & beverage to spa to the golf course and more. SMS|Host provides core PMS tools as well as Point-of-Sale, Owner Management, Online Booking and other key resort functionality. In addition, SMS|Host interfaces with leading industry systems to ensure a seamless operating environment. SMS|Host users are backed by Springer-Miller's 24/7/365 live customer support team. Springer-Miller's SpaSoft provides a dynamic spa and activities management solution used in more than 65% of the world's Forbes Five Star Spas.Visit www.springermiller.com for more information. About IDeaS With more than 1.6 million rooms priced daily on its advanced systems, IDeaS Revenue Solutions leads the industry with the latest revenue management software solutions and advisory services. Powered by SAS and with nearly three decades of experience, IDeaS proudly supports more than 10,000 clients in 111 countries and is relentless about providing hoteliers with insightful ways to manage the data behind hotel pricing.IDeaS empowers clients to build and maintain revenue management cultures - from single entities to world-renowned estates - by focusing on a simple promise: Driving Better Revenue.IDeaS has the knowledge, expertise and maturity to build upon proven revenue management principles with next-generation analytics for more user-friendly, insightful and profitable revenue opportunities - not just for rooms, but across the entire hotel enterprise. For more information, visit www.ideas.com.

1 Hotel Brooklyn Bridge Raises the Bar on Workforce Communications with Beekeeper

Beekeeper 9 January 2018
SAN FRANCISCO, CA -- When the eco-chic 1 Hotels brand launched in 2015, it not only set a new standard for sustainability in design, but it significantly raised the bar in how management reaches and celebrates their entire staff. With the digital workforce platform Beekeeper at the hub of its internal communications operation, 1 Hotels is reaching every single employee with relevant messaging, engaging them and connecting them with one another. 1 Hotel Brooklyn Bridge in Brooklyn Heights, located directly on Brooklyn Bridge Park overlooking the East River, is the most recent property to go live with "the hive.""Whether you're 18 or 85, it doesn't matter; people love to share," said Jason Brown, Director of People Operations for 1 Hotel Brooklyn Bridge. "We believe that sharing starts at the top. If the General Manager is passionate about communicating with his or her team, and the department heads are of the same mind-set, then Beekeeper is the platform to use. We encourage our team members to use their cell phones for positive work-related communication, although not in front of guests or in guest areas. They use this tool to share their successes, and we use it to reward and recognize their efforts. It's a celebration of life. In a word, Beekeeper is contagious."Beekeeper digitizes the non-desk workforce by connecting operational systems and communication channels within one secure, intuitive platform. Beekeeper connects colleagues across locations and departments in real time via mobile or desktop devices, and includes an intelligent analytics dashboard to help companies improve internal communication and streamline business processes. Secure, automated, and relevant information is readily distributed, searchable, and measurable in one central hub for an efficient digitized workflow.1 Hotel Brooklyn Bridge uses its custom mobile Beekeeper app to communicate daily arrivals, events, and other important information in real time to improve operations. The team also uses the app for onboarding, scheduling, task management, employee surveys, and crisis communications to ensure the entire organization is aligned.To Bee or Not to Bee?Here's how managers and staff at 1 Hotel Brooklyn Bridge say they are using Beekeeper:"I can't image not having Beekeeper," said General Manager Cornelia Samara. "I use it from the moment I wake up to see what's happening throughout the day at my hotel and to read what's happening in the company. Beekeeper really helps me stay connected."The survey feature is very helpful," she said. "If we have an activity or hold a meeting, we can go back and ask the team whether they enjoyed it, if they found the information helpful, or should we could do something differently? When opening the hotel, we used the survey to help in naming our employee dining room. We narrowed the name down to five selections, posted the options on Beekeeper, and put it out for a vote."Brown said most of the workforce at 1 Hotel Brooklyn Bridge doesn't have access to traditional forms of communication like email and text messaging, so instead, Beekeeper is used to instantly connect everyone. He said with Beekeeper, everybody has a voice, and everyone can participate. Beekeeper has shaped the brand's culture given everyone an identity."We've used Beekeeper for crisis communication," Brown said. "The team at 1 Hotel South Beach was impacted by Hurricane Irma recently. Beekeeper was used to communicate with team members while the property was closed. We used it to check on our staff and communicate with them about returning to work. We also use Beekeeper to onboard new team members and engage with them even before they start on their first day. New team members are introduced to the team via Beekeeper, and they can quickly get acquainted with co-workers."My favorite feature of Beekeeper is its accessibility across a variety of different devices," he added. "It can be accessed on a tablet, a smartphone, or a computer. We even have a communication monitor in our employee dining room where we can display feeds for team members to look at to see what's going on while they're having their break. Everyone can access it, and everybody can participate. Employee engagement is truly enhanced. I think turnover would be much higher if it weren't for Beekeeper."Ruggero Massetti, Director of Rooms, said at the beginning he was skeptical of Beekeeper, assuming it was another social media app that would distract his team members. As time progressed, however, he said he found Beekeeper to be an important operations tool."Beekeeper keeps all team members aligned and unified," Massetti said. "It helps us share all the information that is necessary for the hotel and for staff to do their jobs."Mark Hall, an engineer at the property, said: "We constantly have projects going on throughout the hotel, and we use Beekeeper to keep our employees updated about the status of those projects."Buzzing with Pride"1 Hotels is widely becoming known for its eco-conscious design, sustainable architecture, cause-oriented partnerships, and unrivaled service," said Corey McCarthy, Beekeeper head of global marketing. "Soon, we believe this brand will also gain acclaim for being one of the best hotels to work for, thanks in part to Beekeeper. Yes, our mobile app is ideal for enterprise communications . . . but it does so much more. Beekeeper enables employees' personalities to come alive. It gives them a sense of pride in their jobs, a voice among the organization, and a sense of belonging to an extended family."We are honored that 1 Hotels opened its doors with Beekeeper in Miami, Manhattan, and Brooklyn, and we look forward to growing right alongside them as they plan openings in 2018 in West Hollywood and Sanya, China, and in 2019 in Silicon Valley and Cabo San Lucas, Mexico."

What mobile strategies are succeeding?

EyeforTravel 9 January 2018
Apps, mobile advertising, messaging, location tracking, mobile sites, QR codes - the proliferation of mobile technology can seem bewildering. So, in order to find out what strategies are succeeding and how brands should be reaching travellers we are conducting a major mobile survey.Click here to answer the survey, which is just 12 questions long, so it will take less than two minutes to answer.Topics we want to answer include app adoption, mobile messaging services, lead times, mobile marketing method, investment areas, and more.As a way of saying thanks for answering, we will send you the results before anyone else, so you can benchmark your performance. We will also send you free copies of the reports on completion, and you can get access to all of the video presentations and slides from our recent Vegas and Amsterdam Summits just by leaving your email at the end of the survey.We are also investigating mobile marketing and messaging, which you can help us with by clicking here for our state of loyalty in travel survey.

Bin Majid Hotels & Resorts enters distribution agreement with SiteMinder

SiteMinder 9 January 2018
One of the United Arab Emirates' growing hotel chains, Bin Majid Hotels & Resorts, has signed a partnership agreement with the global hotel industry's leading cloud platform, SiteMinder, to welcome the new year. The agreement will see SiteMinder streamline the distribution of Bin Majid properties to online booking channels, as the hotel chain looks to offer more rooms, recreational activities and facilities over the coming months.The Bin Majid Hotels & Resorts portfolio includes seven properties located in the emirates of Abu Dhabi, Ras Al Khaimah and Umm Al Quwian, including the renowned Bin Majid Tower and Bin Majid Beach Resort."The world for hotels has changed. The rapid development of new technologies and the dynamic landscape of the online world have changed the way we as hoteliers work and even where we work from. It wasn't long ago that things such as rate parity were still new; many of us only had to manage our listing on one or two OTAs and our relationships with a few local travel agents. Today, it is so much more complex and any minor detail in how we merchandise our hotels can have a huge impact on our daily performance. Hoteliers need a systematic way to manage their inventory and pricing," says Shifans Rauf, Cluster Assistant Reservations & Revenue Manager at Bin Majid Hotels & Resorts."I remember learning about SiteMinder for the first time and being thrilled about the opportunity it presented. A hotel property without a channel management platform is a nightmare and quite simply cannot survive in the market."Bin Majid Hotels & Resorts offers guests the best of Arabian hospitality - from the stunning location of its properties, to their luxurious facilities and warm, friendly staff - to create unforgettable experiences for both leisure and business travellers.SiteMinder's managing director - EMEA, Ruairi Conroy, says, "We are delighted to work with such an exciting, forward-looking hotel chain as Bin Majid Hotels & Resorts. Especially as the UAE rises in popularity as a tourist destination, Bin Majid properties are in a prime position to capitalise on the millions of travellers holidaying and working in the Gulf region, and we look forward to watching their continued growth and success in the future."About SiteMinderAs the leading cloud platform for hotels, SiteMinder allows hotels to attract, reach and convert guests across the globe. We serve hotels of all sizes with award-winning solutions for independents and groups alike, wherever they are in the world.SiteMinder's products include The Channel Manager, the industry's leading online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; Prophet, the real-time market intelligence solution that takes the guesswork out of pricing rooms; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world's major global distribution systems. With more than 27,000 hotel customers and 550 of the industry's top connectivity providers as our partners, today we have presence in more than 160 countries on six continents.For more information, visit www.siteminder.com.About Bin Majid Hotels & ResortsBin Majid Hotels & Resorts is a leading hotel chain in the United Arab Emirates. Our properties are located from Abu Dhabi to the Northern Emirates, and enjoy magnificent locations in popular destinations providing premium hospitality services and creating unforgettable experience for both business and leisure travellers. A commitment to superior quality service and guaranteed customer satisfaction make Bin Majid Hotels & Resorts one of the leading professional services companies in the region.For more information, visit www.binmajid.com.

StayNTouch Partners With First Hotels To Roll Out Its PMS Platform To 32 Hotels

StayNTouch Inc. 9 January 2018
"We selected StayNTouch after reviewing about 40 other property management systems. Why? Well, we prefer technologies that are simple in nature. They must fulfill all our requirements, but also be easy to learn and easy to implement. Like many hotel companies, we experience high turnover and thus the system needs the capability to train new employees easily," said Vibeke Raddum, CEO, First Hotels. "It is also critical that it be future-minded, e.g., mobile check-in/check-out, door lock integration and whatever next is going to come down the road. This is where StayNTouch did a great job.""While we look to the future, we also do not want to change how we think and work in order to replace a PMS," Vibeke Raddum continued. "Don't get me wrong, we are flexible, but we didn't want to reinvent the wheel. StayNTouch understood our previous platform and were able to deliver a similar workflow process that wasn't intrusive."StayNTouch offers hotels the opportunity to integrate multiple cloud-solutions on one platform:Rover PMS: Next generation Hotel PMS, fully cloud, fits on every device, optimizes hotel operations from front desk, to groups, to housekeeping to revenue management. Simple monthly pricing that includes training, integrations and configuration.Zest: Enables guest pre-engagement and guest services via mobile web. Guest-enabled mobile check-in & out via smartphone or desktop. Private labeled, PMS-integrated mobile check-in &/or checkout. Bill review, preference collection, upsell opportunities, and remote key fulfillment. Promote and monetize late checkouts.Zest Station - Lets guests skip the line and get on with their stay via self check-in, key retrieval and check-out processes. Minimal investment, low maintenance system that promotes upselling and frees staff for other activities."We are delighted to be working with the team at First Hotels," said Jos Schaap, CEO-Founder of StayNTouch, "They are a model of both efficiency and innovation in the application of hotel technology. We are looking forward to helping them bring operations mobility to their staff and guests."SEE STAYNTOUCH'S MOBILE PMS LIVE IN ACTIONAbout StayNTouch Inc.StayNTouch is a "Software as a Service" hotel property management systems (PMS) company focused on developing solutions that help hotels raise service levels, drive revenues, reduce costs, and ultimately change the way hotels can captivate their guests. Developed with mobility in mind, the pioneering platform enables hotels to create long lasting relationships with their guests by delivering personalized service levels that today's guests require. StayNTouch operates on tablets and smartphones, empowering hotel employees to go above and beyond in exceeding guest expectations at every touch point.Powering over 85,000 rooms globally, our game-changing solution frees hotels from the constraints of legacy or premise systems, dramatically streamlines operations, increases margins, and revolutionizes how front-line staff connect with guests. StayNTouch is a trusted partner to many of the most forward thinking hotels, resorts, casinos and chains in the industry, including Yotel, Zoku Amsterdam, Valencia Hotels, The Freehand Hotels, Modus hotels, First Hotels and the Fontainebleau Miami Beach.To learn more watch our video "THE NEW WAY... TO HOTEL!"Twitter: @StayNTouchIncFacebook: facebook.com/stayntouchLinkedIn: LinkedIn/stayntouchWeb: www.stayntouch.comAbout First Hotels First Hotels is a leading collection of hotels with more than 90 unique hotels centrally located in Sweden, Norway, Denmark, Iceland and Spain. You can enjoy the ultimate urban experience at our first class hotels: First Hotel Reisen in Stockholm, First Hotel Mayfair in Copenhagen, First Hotel G in Gothenburg, First Hotel Grims Grenka in Oslo as well as our Spanish hotels. First Hotels is proud to offer unique, personal service and modern comfort.First Hotels was established in 1993 and initially comprised six hotels located in Sweden. The company has since expanded through acquisition and the construction of new hotels. First Hotels is committed to providing quality experiences and individual choices. All our hotels offer a unique atmosphere and singular sense of style.Web: www.firsthotels.com

Hospitality technology trend predictions for 2018

Guestline 8 January 2018
Hospitality technology trend predictions for 2018 As technology evolves, hospitality accommodation providers are continuing to invest in cloud-based solutions, platforms and apps, and increasingly expanding on the installation of intuitive tools to streamline their working processes.Andrew Metcalfe, chief technology officer of leading global hospitality software business Guestline, considers the biggest technology trends that could shape the way hotels do business in the coming year.Cloud-based technology to be the new normalWhere previously there was some fear of cloud-based technology for the core operations of a hospitality accommodation provider now we are seeing it becoming a mandatory factor in acquisition decisions. In a growing technology ecosystem the remote access potential of cloud-based software means your partners for other business functions can easily help you create a compelling service offer for your guests. When a system is under the reception desk it is a lot harder to make those services seamless. Likewise, other benefits of not being under the desk are the reduction of costs and headaches associated with maintaining production level servers and allowing focus on the core business of great experiences for guests. Open APIs and integrations are THE way forwardIn order to create the seamless and valuable service for your guests, the industry needs to have all companies able to talk to each other through APIs and other integrations. Doing this will enable third party systems to help upsell, improve operational efficiencies and enhance the guest experience. Niche start-ups, experienced and mature upstream providers and complimentary software systems like restaurant management and spa booking being able to talk to one another, will not only improve the guest experience but can also ensure that potential opportunities to drive more revenue are realised.Likewise, room upgrades are one of the biggest profit opportunities for hoteliers, so having the right technology in place can help increase RevPAR.Having the right technology helps hoteliers target guests with bespoke upgrade communications in the lead up to check-in and during their stay, such as breakfast add-ons that could counteract commission charges. As hoteliers wake up to the profit potential that comes with more efficiently providing information ahead of a guest's stay, the hospitality sector will become better placed to keep guests engaged and build loyalty.Increased adoption of direct marketing technology to help hotels implement direct booking strategiesWith forecasts suggesting that by 2020 Expedia and the Priceline Group (Booking.com's parent company) will control 94 per cent of all online hotel bookings between them, hoteliers will need to work hard to strike the right balance between direct channel and OTA bookings.Throw into the mix the fact that commission is coming under pressure as hoteliers try to drive the value down, and that OTAs are sure to respond by expanding their services. We're already seeing innovation as OTAs use data and automation to enhance the quality of the customer experience.As a result, and in order to more efficiently better manage their distribution, we expect the hospitality sector will take significant steps to increase its understanding of the digital marketing landscape. Increased investment in digital marketing will enable hoteliers to inspire more direct customers and invest in ways to better capture data. This can encourage guests to move away from third-party channels when they return and to open up inventory to innovative new avenues of purchase.For more information on Guestline please visit Guestline.com.

The future of Hospitality is here: AElement Fusion.

SALTO Systems 8 January 2018
Providing a minimalistic design that blends in with any hotel decor, the AElement Fusion's small, customizable light ring reader (available in Black or White) offers a discreet electronic lock for hotels looking to deploy electronic access control with a stylish, yet technologically-advanced solution. SALTO offers a variety of door handles and finishes to complement any door style."For more than a decade, our intention has been to create an invisible electronic hotel lock. The AElement Fusion is the realization of that vision," said Marc Handels, SALTO Systems CMSO. "With the introduction of AElement nine years ago, we revolutionized the hotel electronic lock market. AElement Fusion marks a new era for SALTO Hospitality -- one in which the electronic lock disappears into the guest experience."Security, efficiency and design are all essential aspects of access control in the highly competitive hospitality sector. AElement Fusion incorporates SALTO's stand-alone, battery-powered electronic lock and technology, SVN data-on-card and advanced wireless technology, with online, real-time capabilities -- all without using wires."AElement Fusion is the future of the hospitality industry's electronic locking technology," said Handels. "It is packed with incredible new technologies, like the innovative JustIN Mobile application that allows guests and staff to use their smartphone as a key, beautiful design light ring contactless reader, and SALTO BLUEnet wireless engine for real-time access control."To help architects, designers and engineers decide which is the best AElement Fusion model, SALTO has developed an innovative tool that allows complete visualization and customization of the locking solutions chosen by the user. By accessing the web page, the user is able to select the door lock model online to configure and create their customized door by personalizing everything. This smart tool will help visitors select different designs and lock models, giving them an idea of how the solutions will look on different types of doors and with different finishes.

HEDNA Tackles Costly Payment Challenges at January 2018 Global Distribution Conference in Austin

Puzzle Partner Ltd. 8 January 2018
The upcoming HEDNA (Hotel Electronic Distribution Network Association) Global Distribution Conference has become the go-to place for hotel industry payment insights, education and best practices. The nearly sold-out event will deliver the most comprehensive information, resources, and dialogue to help hoteliers gain control of the complexities associated with regulations, virtual payments, data security, GDPR and guest demands when it comes to payment strategies.The conference, which has attracted top delegates from hotel chains, multi-properties, independents, management companies, technology suppliers, payment companies and many others, takes place from January 29th - 31st, 2018 at the Sheraton Austin. This year, the payment tracks take center stage to address important topics including how to implement a 'guest centric' payment strategy, how to right size a hotel's third-party costs from a payment perspective, virtual payment trends, compliance, B2B payments, as well as solutions for upcoming issues such as General Data Protection Regulation (GDPR). The elite group of speakers and presenters is comprised of payment experts and influencers from Braintree - A PayPal Company, Ingenico, Edgar, Dunn & Company, Worldpay, Elavon, Hilton, JP Morgan, WEX, Onyx CenterSource, and Voxel Group. For a full list of topics and presenters, visit austinhedna.com/agenda.The Hotel Analytics Working Group will also share the wealth of data received from the 1,000+ HEDNA members and non-member participants in a recent survey. The analysis and White Paper provide recommendations and guidelines to educate hotels globally on how best to use their data to optimize both profit potential and long-term asset value.Other highlights of the event include the highly anticipated Innov8 session and a "Hackathon" produced in partnership with TNOOZ focusing on artificial intelligence and emerging technologies in hospitality.For more information and to register or sponsor, please visit AustinHEDNA.com.About Hotel Electronic Distribution Network Association (HEDNA)HEDNA (Hotel Electronic Distribution Network Association) is a not-for-profit trade association whose worldwide membership includes executives and managers from the most influential companies in the hospitality industry. Founded in 1991, HEDNA's mission is to be the leading global forum for advancing hospitality distribution through collaboration and knowledge sharing. Its vision calls for HEDNA to be known for creating an environment that fosters strategic collaboration toward business development in the global hospitality industry. For more, visit www.HEDNA.org.

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