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  • Next Event


    Hospitality Industry Technology Exposition & Conference

    December 5–6, 2018
    Dubai, UAE

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    Hospitality Industry Technology Exposition & Conference

    April 10–11, 2019
    Palau de Congressos
    Palma, Mallorca - Spain

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    Hospitality Industry Technology Exposition & Conference

    Minneapolis Convention Center

    June 17-20, 2019


Hoteliers Self-Operating their AV Services are 'All Ears' When it Comes to AVaStar by EMD

Electro-Media Design, Ltd. 11h
Electro-Media Design (EMD) President Jeff Loether was "all ears" at HITEC Houston last month as he listened to hoteliers' tales of woe when self-managing their hotel's audiovisual operations. Conversations with multi-property owners and operators representing more than 30 hotels (including brands, independents and casinos) are continuing. Operators are eager to learn even more about AVaStar and how the patent-pending solution developed by EMD can help their non-technical staff better coordinate audiovisual equipment rental, set up and servicing."HITEC Houston was a successful show for Electro-Media Design as we used this venue to launch a first-of-its-kind solution," Loether said. "AVaStar is ideal for any hotel struggling with self-managing its AV operations. A management company, for example, probably doesn't have an AV specialist who oversees and trains staff in the sale, use and maintenance of audiovisual equipment. Each hotel in a multi-brand portfolio scenario may have its own AV specifications; some flags may allow portable equipment while others insist on built-in solutions. It can be really challenging, especially when capturing AV revenue is so critical to the bottom line."Most of the folks we met with at HITEC have portfolios of 10 or more properties," he said. "They've been self-operating with no support tools, and it's been a struggle. We heard the same story from independent property owners and those running casinos. Regardless of the hotel's ownership affiliation, each person said the same thing: 'We need help . . . and we had no idea that a solution like AVaStar existed. Please, tell us more.'"AVaStar is a single, dedicated platform for conducting all AV Technology activities, including planning and providing audiovisual services, managing meeting needs, scheduling resources, and tracking financial performance. It ensures that equipment and services are delivered and meeting customer expectations by prompting non-technical users with interactive, step-by-step sales, setup and troubleshooting procedures. When it comes to service and maintenance, AVaStar's ticketing system and maintenance schedule reduces downtime and ensures that everything works.Top Tech Consultants Chime InHoteliers are not the only people interested in AVaStar; some of the industry's leading hotel technology consultants are also intrigued with the software and the efficiencies it brings to hotels."AV support is on the front line of hotel convention services - these providers are the 'roadies' of the event world," said Corbin Ball, founder and owner of Corbin Ball & Co. and hospitality's foremost authority on all-things technology when it comes to the meetings industry. "With the hard work and long hours required, their support is crucial to a successful event. However, especially with smaller properties, in-house AV support services have been left to fend on their own in terms of managing event technology processes and coordinating equipment rental and servicing. There have been no standardized business models and no specialized education to help."The addition of a comprehensive online AV support system, such as AVaStar, will be a welcome addition to many in-house hotel AV shops," Ball said. "With the proper use, it should save time, save money and improve customer service."John Burns, president of Hospitality Technology Consulting and a 2006 HFTP International Hospitality Technology Hall of Fame Inductee had this to say: "In my experience, A/V is often the ugly sister in a hotel's banqueting operation. No one understands it, and no one really wants to. How well it is controlled - charges posted, inventory managed, and staff scheduled - is far less than perfect in some operations. A tool that could assist in bringing discipline to a hotel's in-house A/V operation should be of real interest to many property operators."Dave Berkus, a professional speaker, blogger, futurist and 1998 HFTP International Hospitality Technology Hall of Fame Inductee, addressed AVaStar from the presenter's perspective: "I've given workshops and keynotes in hotels large and small worldwide," he said. "When I arrive to find no professional A/V staff to greet me, I begin worrying that I'll next find equipment problems or worse yet, the wrong interface cables. It is a professional speaker's nightmare. I'll strongly support any solution that will give me comfort and a great show."Managing a hotel's AV department with AVaStar means:Ensuring equipment and resources are where they are needed, when they are neededManaging and monitoring activities of support vendors including third-party AV servicesAiding sales and planning process with prompts and guidesManaging all portable and installed inventory with one systemReducing equipment down-time due to service and repairsPlacing operational and financial information at your fingertipsManaging revenue and expensesOptimizing return on investmentIncreasing staff productivityExtending the power of existing property systems, such as Sales & Catering, through AVaStar APIs"We're thrilled that AVaStar has stirred such curiosity among hoteliers, consultants and even the media," Loether said. "Top editors from the leading hotel press also met with us to learn about this technology to better educate hoteliers. As we expand on conversations with outsourced event-technology companies who are supplying AV equipment to hotels and the industry's leading suppliers of sales-and-catering software - both of whom will benefit from by partnering with AVaStar - we will keep the industry apprised of the latest integrations and installations."Launching AVaStar at HITEC was a milestone for Electro-Media Design," he added. "Over the next several weeks we will be announcing more enhancements to this software as a service platform, including the development and launch of a new mobile app, and the introduction of AVaStar Academy designed to offer basic and advanced AV services and SaaS training." About AVaStarAVaStar is an event-technology platform designed to provide a comprehensive suite of services. It's an interconnective software which provides systems and templates that cover the entire spectrum of activities associated with operating and managing technology systems and services. AVaStar extends support for professional consulting and design services through its working relationship with Electro-Media Design, the foremost consultancy in meeting, entertainment, and event technologies and acoustics. Electro-Media Design, Ltd. is an independent technology design and management consulting practice. For more information on AVaStar, visit or call (442) AVASTAR.

2018 Hospitality Technology Study, uniting hotelier and vendor technology perspectives, now available worldwide 19 July 2018
Orlando, FL -- July 19, 2018 -- Fuel Travel, StayNTouch and have partnered to launch a new study that examines perspectives from hoteliers and suppliers on industry technology. First debuted exclusively for attendees of the HITEC Hospitality Technology Show in June, the results are now being distributed globally.The study surveyed hoteliers and suppliers to learn how the industry can improve from a technology perspective, with key takeaways for readers from both groups:For hospitality decision-makers, the results provide guidance on the latest technology trends, as well as opportunities to invest valuable resources for growth.For suppliers, the study informs ideas on the most pressing technology issues facing the hotel industry today.With data surveyed from 358 respondents--all responsible for purchasing or selling technology in hospitality--the study is unique from other research in that it goes beyond standard reporting to identify similarities and differences in priorities for where the industry and travel technology should be headed.Overall, the results showed many positive indicators that hoteliers and suppliers are closely aligned.Take, for instance, considerations for a new PMS. The factors which were "most important" for respondents from both groups fell in sync, with ease of use and seamless integration topping the list. In fact, the need for improved integration between existing products garnered a strong consensus from respondents. Guest experience was also a top priority.Frewoini Golla, Director of Marketing for StayNTouch noted why findings like this are so critical for industry growth. "Better understanding where priorities lie helps vendors stay in tune with the challenges our customers are responsible for, and how we can serve their needs while topping their goals."Other areas where the study reported similarities and differences include factors influencing marketing spend, perspectives on new and emerging technology, and the process for considering new technology purchases.Stuart Butler, Chief Operating Officer of Fuel Travel said of the results, "As vendors of this space, our eyes are fixed on the trajectory of travel technology and marketing, so having a better understanding of the wants and needs of those in the front-lines of hospitality really helps us all get better together."Richard Dunbar, Director of Partnerships at echoed this sentiment. "It's really important that we focus on helping our customers and all of the industry move the needle. The results of this survey have opened up a really compelling dialogue to grow the industry, today."To get your free copy of 2018 Hospitality Technology Study, download it here.About FuelFuel is a full-service online marketing agency that specializes in providing simple and effective software and digital marketing solutions to the hospitality industry. Our standard is to provide quantifiable results, strategies driven by direct revenue, and exceptional customer service and support. http://www.fueltravel.comAbout StayNTouchStayNTouch is a "Software as a Service" mobile hotel property management system (PMS) company focused on developing solutions that help hotels raise service levels, drive revenues, reduce costs, and ultimately change the way hotels can captivate their guests. Developed with mobility in mind, the pioneering platform enables hotels to create long lasting relationships with their guests by delivering personalized service levels that today's guests require. http://www.stayntouch.comAbout, the advocacy platform for hotels--Reach, inspire and convert an entirely new global audience of travelers every day with lets your guests introduce your hotel to the world, combining trust with massive reach and introducing your hotel to travelers just one degree away--warm leads who are the perfect fit. Start building your ever-growing team of advocates who turn meaningful moments into measurable ROI, and instantly see the unmatched impact when you switch on this entirely new channel.

Visual One Property Management System Adds Mobile Guest Check-in and Check-out and Improved Global Features

Agilysys 19 July 2018
ALPHARETTA, GA. -- July 19, 2018 -- Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that its industry-leading property management system, Visual One has added additional mobile capabilities that provide hospitality operators with key features that improve their guests' experiences. The new features enable guests to check in and out online and allow staff to increase productivity with mobile housekeeping. An integration with the company's booking engine, rGuest Book, has also been added, allowing operators to offer seamless online booking. In line with the company's growing commitment to its global customers, Visual One has also added additional payment integrations and increased support for regional settings.Visual One PMS is a comprehensive and fully integrated property management system that offers a wide range of features and functionality, including front office operations, guest history, housekeeping, reservations management and more. Its user-friendly screens are laid out in a logical and understandable format with quick-feature icons and drag-and-drop capabilities. The software, which runs on a Microsoft SQL Server database, has modules for accounting, activities, club management, comp accounting, condo accounting, golf, guest marketing, sales and catering and spa management.Mobile check-in will enable guests to check themselves in from their cell phone hours prior to arriving at the property. The guest can also make secure payments directly from their device during check-out, creating a seamless guest experience and ultimately minimizing lines at the front desk. Visual One customers will also be able to mobile enable their housekeeping operations, eliminating the need for outdated clipboards while increasing staff efficiency. Integration with Agilysys' new web-booking engine, rGuest Book, allows managers to implement a commission-free, easy-to-use booking system and move guests effortlessly through the booking process.Additional newly added features in Visual One include:Additional gateway integrations with rGuest Pay Connect, including European coverage with 3C PaymentsEnhanced support for local regional settings for currency, date and timeReservation management improvementsCasino offer enhancements"Agilysys continues to transform the guest experience and operational efficiency with the latest additions to the Visual One property management system," said Max Romanenko, Senior Director of Engineering at Agilysys. "Visual One continues to adapt to its customers' unique business processes and workflows as a flexible and fully integrated solution. The enhanced features and functionality improve productivity across operations and will enable properties to provide seamless guest service from arrival through departure." About AgilysysAgilysys is a leading technology company that provides innovative software and services for point-of-sale (POS), property management (PMS), reservation and table management, inventory and procurement, workforce management, analytics, document management, and mobile and wireless solutions exclusively to the hospitality industry. Our products and services allow operators to streamline operations, improve efficiency and understand customer needs across their properties to deliver a superior overall guest experience. The result is improved guest loyalty, growth in wallet share and increased revenue as they connect and transact with their guests based upon a single integrated view of individual preferences and interactions. We serve four major market sectors: Gaming, both corporate and tribal; Hotels, Resorts and Cruise; Corporate Foodservice Management; and Restaurants, Universities, Stadia and Healthcare.Agilysys operates across North America, Europe, Asia-Pacific, and India with headquarters located in Alpharetta, GA. For more information, visit # #PR Contacts: MediaHeather Foster, Agilysys, Inc., 770-810-6031, Heather.Foster@agilysys.comInvestorsRichard Land, Norberto Aja or Jim Leahy, JCIR, 212-835-8500,

The San Luis Resort Upgrades Their Concierge Technology to Offer the Perfect Galveston Island Experience

ALICE 19 July 2018
The San Luis Resort, which consists of three properties and Convention Center, has selected ALICE to enhance their internal communication, concierge operations, and guest engagement at their beachfront property. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Last year, ALICE acquired concierge software provider GoConcierge to augment its technology and customer service offering.Prior to implementing ALICE, The San Luis Hotel communicated with radios and documented guest and internal requests manually. The hotel team sees ALICE as an opportunity to respond to guest needs more quickly and provide service efficiency across their hotel teams without having to increase labor cost or staff count. The rollout of ALICE's suite of products on the property includes ALICE's concierge software, preventative maintenance software, and integrated hotel guest messaging. Located a short distance from Houston on the Texas Gulf Coast, The San Luis Resort offers the perfect Galveston Island experience with lavish accommodations, breathtaking views of the Gulf of Mexico and personalized service. With such customized services, The San Luis Resort has a strong base of loyal guests, and was searching for a technology solution they could help them deliver the best experience the island has to offer. "ALICE allows us to enhance the guest experience, providing consistent and reliable service for our returning customers," said Steven DeFelice, Regional Director of Sales for The San Luis Resort."The San Luis Resort has always been the premier hotel in Galveston. The hotel is robust with meeting space, multiple restaurants, an amazing pool with cabanas and a swim-up bar, and is as close to you can get to the beach. With an operation as expansive as theirs, a system like ALICE is a natural fit." said ALICE's Director of Sales, Darien Long. "In the short term, they will be able to more quickly service guest demands and begin to understand where they can preemptively meet the guest's needs before the request has been made. Over the long term, the hotel can expect to understand trends that can help them control operational expenses. We are so excited to have our first ALICE hotel on the Galveston Island and another partner with Landry's Hospitality."When asked about the ALICE training process, DeFelice highlights, "I have been happy with how the ALICE team has rolled out training on the property and how they work hand-in-hand with each of the departments to make this a seamless and exciting transition."

CHMWarnick Launches Proph+IT a Technology Platform Hotel Asset Management 2.0

CHMWarnick 18 July 2018
CHMWarnick, the preeminent hotel asset management and owner advisory services company, announced today the launch of Proph+IT, a revolutionary technology platform that harnesses the power of big data from an ownership lens to optimize hospitality investments and has the potential to redefine asset management as the industry knows it today."For years now, the hospitality industry has been struggling with big data, from how to acquire it to who owns it and to how to truly use it to one's advantage," said Fern Kanter, managing director/EVP of CHMWarnick and strategic lead on the Proph+IT initiative. "Proph+IT was created specifically to take large amounts of property data and distill it through an ownership lens, to effectively and strategically utilize the information. With this platform, our asset management team can quickly and confidently analyze information, including automated alerts of trends and key variances, to better focus on a property's profitability and value enhancement."Proph+IT was custom developed to create the ultimate asset management tool. Data is provided directly from management companies, populated with millions of data points from each hotel's trial balance, across historical and current monthly financial data, as well as forecasted performance. This data is then automatically coded to CHMWarnick's chart of accounts, making it the most detailed benchmarking and analytics available within hotel asset management today. The platform was created to evaluate numerous industry issues, including gaining complete financial data access beyond the typical "owner's package P&L" and affording the most comprehensive and intuitive analysis and monitoring system of financial performance trends possible today."Automation and comparability of data represent a significant advancement, but this is just the tip of the iceberg in terms of realizing our new data-driven capabilities. Proph+IT puts the data in the hands of the experts, and our ability to cross-tabulate data points and follow trends on a multi-dimensional basis gives us, and by extension our owners, insight into a whole new realm of thinking about the operating model," added Kanter."Proph+IT immediately raises the industry bar for asset management technology and the ability to achieve results," said Chad Crandell, managing director and CEO of CHMWarnick. "While benchmarking has always been a core practice of ours for identifying opportunities, the size and scale of our asset management portfolio today has given way to a whole new opportunity for benchmarking and evaluating profit contribution across all areas of the operation and influencing future performance. Having been the first company dedicated to third-party hotel asset management almost 20 years ago, this is a natural next step for CHMWarnick to set a higher standard within the industry and establish 'asset management 2.0.' With an ever more complex hotel operating environment and expense growth often outpacing revenue gains, we have created a platform that allows us to connect the dots faster to make strategic decisions that positively impact value and monitor initiatives in real time on behalf of our owners."The proprietary platform, available exclusively to CHMWarnick clients, draws from a database of more than 3.5 million data points, with approximately 150,000 to 300,000 data points added each month. The system ultimately will track all current and new hotels that come into CHMWarnick's asset management platform, as well as data provided by major brand operators and third-party managers, alike."Fully integrated, the system will comprise more than 70 hotels, including full-service, select-service, convention, luxury, union/non-union hotels and destination resorts, providing incredible benchmarking capabilities and efficiencies, saving the roughly 2,000-man-hours required annually just to produce models and reports for assets in their current form," said Dan Lomartra, CHMWarnick associate and lead programmer of Proph+IT. "Once you factor in time saved producing portfolio-wide analyses, benchmarking and expanding versions of current reports, we're talking vastly improved speed with respect to identifying opportunities across our asset management portfolio. This creates considerably more time to dedicate to examining trends and drawing correlations from data, rather than inputting. Furthermore, we've effectively reduced the average window by which asset managers can access property data each month by about ten days through this automation. Proph+IT saves time by accessing and synthesizing a trove of data in a fraction of the time. This platform will revolutionize hotel asset management as we know it."

Ocean Resort Casino, Latest Addition to Atlantic City, Manages Large Inventory with RFID Technology

InvoTech 18 July 2018
InvoTech Systems Inc. announced the recent implementation of its Linen & Uniform System at the recently opened Ocean Resort Casino Atlantic City. InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID technology to increase profitability for hotels, resorts, casino operators, sports arenas, convention centers and theme parks. The InvoTech Systems installed at Ocean Resort Casino will manage the uniform inventory for approximately 3,500 employees, and 10,000 linen items. The resort joins InvoTech's extensive client portfolio of Hotels & Resorts worldwide. Click here for more information on InvoTech's Linen, Laundry and Uniform Systems.Ocean Resort Casino implemented InvoTech's Linen & Uniform System to maximize cost-savings immediately upon its grand opening in June. InvoTech has extensive experience in implementing systems for new properties, which they ensured all uniforms were issued and recorded, and coordinated for the linens to be delivered with washable RFID tags already inserted into each piece before the grand opening. On-site installation and training services are provided for the staff so that clients obtain the maximum ongoing cost saving benefits.InvoTech's Uniform System establishes a perpetual uniform inventory and has extensive reporting capabilities to determine and forecast appropriate uniform purchases. The system tracks uniform inventory without manually sorting and hand-counting. Uniform cleaning costs are entered into InvoTech and reports may be quickly generated to audit laundry expenses to update budgets. The improved processes and information provided translates to significant cost saving benefits by eliminating losses, reducing purchases, and lowering laundry expenses and labor costs. The system integrates with automated uniform conveyors to distribute the uniforms to employees, and to automatically record which uniforms are taken by employees. The system typically delivers an average of 25% savings in labor costs and a 5% reduction in on-going purchases, a major bottom line savings for a property of Ocean Resort Casino's size."We are pleased with the efficiency and cost savings we have experienced using the InvoTech Linen and Uniform Systems. I expect the cutting-edge technology to reduce costs and help manage inventory more effectively at our newly opened property." said Cindi LePine, VP Hotel Operations.The Linen System will manage Ocean Resort Casino's high-quality guestroom linens. The hotel has approximately 10,000 linen items for the 1,399 well-appointed guestrooms. The hotel will use a RFID Laundry Cart Reading Station with an easy-to-use touch screen monitor that instantly identifies and counts linens in laundry carts. The system functionality allows Ocean Resort Casino to automatically track linens to and from the laundry. This eliminates the daily task of physically separating the different types of linens and then hand-counting and manually-recording. It provides a 100% reduction in non-theft related losses, cuts labor costs by approximately 50%, and provides control of outside laundry charges.InvoTech Director of Sales & Marketing Oswald Lares said, "Operators in large organizations recognize that InvoTech's solutions increase profitability. The growing global adoption of our advanced, easy-to-use Linen and Uniform solutions deliver a huge gain in operating efficiency. Plus, the money our systems save by reducing non-theft related loss to nearly zero goes straight to the bottom line." InvoTech's RFID technology monitors and controls linen movement throughout a property and to/from its laundry. It provides 100% reduction in non-theft related losses, cuts labor costs by 50%, and provides control of outside laundry charges.Ocean Resort Casino is managed by AC Ocean Walk, LLC. The luxury resort will be a new welcomed addition to the Atlantic City Boardwalk, contributing to the city's recent revival.InvoTech has over 600 satisfied clients worldwide in more than 30 countries, including hotels, resorts, casinos, theme parks, stadiums, arenas, convention centers, medical centers, cleanrooms, and laundries. Why InvoTech? Because major brands like Hyatt, Marriott, Ritz-Carlton, Hilton, MGM International, Wynn Resorts, Caesars Entertainment, Universal Studios, LEGOLAND, Intel, Pfizer, Madison Square Garden, and Staples Center rely on InvoTech Systems to provide operational efficiency, full-accountability, and turn-key solutions for laundry, linen and uniform management. See what our clients are saying about us.About Ocean Resort CasinoThe iconic Ocean Resort Casino sits on the New Jersey Boardwalk and is the tallest building in Atlantic City, offering unparalleled ocean views from each of its 1,399 guest rooms and suites. Situated on 20 acres, Ocean Resort Casino is part of The Unbound Collection by Hyatt Portfolio and features a 32,000 square foot on-site Exhale spa, a 140,000 square foot gaming floor, a state-of-the-art sports book in partnership with William Hill, six swimming pools, expansive meeting and convention space, and distinctive dining and entertainment options. Additionally, Ocean Resort Casino offers an industry-leading loyalty program, Ocean Premier, that provides guests at all tiers with valuable incentives and benefits. Ocean Resort Casino is owned and operated by AC Ocean Walk, LLC.For more information, please visit us online at, on Twitter, Instagram, Snapchat at @theoceanac or via Facebook at Ocean Resort Casino.

InsureSign ranks as the No. 1 e-signature software for usability on G2Crowd

InsureSign 18 July 2018
CHARLESTON, S.C. (July 11, 2018) -- G2Crowd, the world's leading business solutions review website, has today released its Summer 2018 Report on e-signature software - and InsureSign ranks No. 1 for its usability and customer support.InsureSign is currently the highest rated e-signature tool for overall satisfaction on G2Crowd, with 4.9 out of 5 possible stars (a 97 percent satisfaction score). InsureSign's efficient, time-saving features make it a perfect tool for event sales."We've always focused on providing our users in the hospitality industry with the easiest way to get their documents signed and the best hands-on, personalized service," says Joe Floyd, founder and CEO of InsureSign. "We're grateful that our users have been so happy with our software that they've decided to tell others. Our customers tell us that their sales teams are getting almost all contracts signed and returned the same day, which never happened before using InsureSign."InsureSign has tens of thousands of users across several industries. All InsureSign users enjoy getting their documents signed the easiest way possible, along with unlimited signatures, documents and templates each month, and the benefits of audit trails, auto reminders, auto archival, company branding and more.InsureSign also offers a premium plan that includes a unique suite of innovative features, including text-message signing, in-person signing, reusable forms, a tool for securing company reviews and more.InsureSignInsureSign is the simplest, fastest and most secure way to get documents signed electronically. Trusted by thousands of businesses of all sizes across North America, InsureSign lets your customers easily sign your documents from their laptops, tablets and mobile devices - and even via text message. Curious future customers can try InsureSign free for 14 days at

Sweet Inn partners with Fornova, taps Machine Learning to dynamically price its 500 apartments

Fornova 18 July 2018
Tel Aviv and London, 17 July 2018 - Sweet Inn and Fornova have announced that they are teaming up, as Sweet Inn builds its own Revenue Management System (RMS), leveraging Distribution Intelligence from Fornova. Sweet Inn's newest digital crown, a data-driven software platform, will enable company to automatically optimize the pricing of its properties, as Fornova extends it Distribution Intelligence platform scan the rapidly growing vacation rental market.Phocuswright research reported that more than 51% of of non-renters in vacation market said better pricing would make them consider a vacation rental over hotels. Sweet Inn has invested heavily in the past year and has hired over 15 data analysts, data scientists and Machine Learning experts to work on this new dynamic pricing platform."This pointed investment has enabled us to improve demand forecasting by 50% and underpinned data-driven pricing decisions", reports Eitan Reisel, Sweet Inn's Chief Revenue Officer. "As our RMS continuously 'learns' it will price apartments more efficiently, continuing to boost revenues and profitability."The vacation rental market has been growing rapidly over the last few years, and it is projected to reach $169.7 billion by 2019. Fornova, leading provider for Distribution Intelligence for hotels, are extending their platform to scan the vacation rental market.Dori Stein, CEO, Fornova said, "We are really excited to enter the vacation rental market, and to become the first company to provide Distribution Intelligence for hospitality across both the traditional hotels and the vacation rental market." He continued, "The gap between the traditional hotels and the booming vacation rental market is collapsing quickly, fuelled by technology, shifts in consumer behaviour as well as commercial moves among hospitality giants such as and Airbnb. In future, these two markets will increasingly influence each other, and we'll be ready to enable our customers and partners to understand how."Dynamic pricing has long been the holy grail of revenue management systems operated by the airline and car rental industries, as well as hospitality. Thanks to advances in high-performance computing and analytics, pricing and availability now adjusts by the minute. If you've shopped online and noticed changes of rates or availability, you've witnessed dynamic pricing in action. Sweet Inn's system adjusts and displays rates based on duration of booking, destination, dates, events, and will now adapt to market shifts and distribution factors leveraging intelligence provided by Fornova."What we're trying to do within our industry space is to ask: How do we exploit access to data to create a more robust capability, and leverage each apartment as an individual inventory unit?" said Avi Shenshakir, Head of Data team, at Sweet Inn.To achieve this, Sweet Inn has partnered with Fornova, a leading intelligence provider in the hospitality and travel sector using their patented visual web-analysis technology. This strategic partnership allows both companies to leverage the strength of data and Machine Learning to build the most advanced dynamic pricing system in the apartments for the vacation rental sector, to deliver dynamic pricing."We have partnered with Fornova for their ability to meet our requirements for data accuracy and scale that is unmatched in the industry. Their experience of working with some of the leading and forward-thinking brands in hospitality, combined with their deep knowledge of technology and their flexibility in working with us will be pivotal to our success in delivering the best-in-class RMS for our apartments." said Eitan."We are delighted to be working with one of the most innovative and dynamic company in the vacation rental space." said Guy Gaash, VP Business Development and Strategic Partnerships, Fornova. "We have a long history of working with some of the most forward-thinking brands in hospitality, and we look forward to continuing this tradition with Sweet Inn."About FornovaFornova's patented technology helps hoteliers maximise revenue and profit by continuously optimising their distribution mix across ALL channels - to sell every room through the best channel, every time.Hotel distribution is evolving fast. Fornova's leading-edge technology delivers a comprehensive, constantly updated view across both direct and indirect distribution channels - giving hotels dynamic control of their entire distribution and ecommerce operations. And with intelligent insights and automation, hoteliers can get maximum profit on every room by optimising their distribution mix across ALL channels.Founded in 2010, Fornova has over 100 employees with offices in London, New York, Israel and Amsterdam, providing market-leading distribution solutions for more than 15,000 hotels globally.Find out more at www.fornova.comAbout Sweet InnFounded in 2014, Sweet Inn ( is an international, fast-growing travel tech startup that aims to innovate the hospitality industry. Its concept? Combining the services of a boutique hotel with stylish vacation apartments.With professional local concierge teams that are available 24/7, and contemporary app that allows guests to chat with Guest Relations anytime, order additional services and get local tips, Sweet Inn guarantees travelers a worry-free vacation.As both the leaseholder and exclusive property managers, Sweet Inn entrusts in-house interior designers with the decor of its apartments, which are all inspired by the unique character of the area surrounding the residence. Given its wide range of ideally located designer apartments, guests can experience a new way of local travel -- with all the comforts of a hotel; high-speed WiFi, luxurious mattresses, linens and towels, high-end bathroom amenities, and options for a la carte services, including housekeeping, airport transfers, breakfast or grocery basket delivery, a private chef for hire and more.Within just four years of launching, Sweet Inn now operates in 10 major cities (London, Paris, Barcelona, Brussels, Rome, Lisbon, Tel Aviv, Milan, Madrid and Jerusalem), offering guests over 450 apartments, including 100 in Paris.Find out more at

The Pavilions Hotels & Resorts Deploys Infor HMS and SunSystems to Streamline Operations and Expand Global Reach

Infor 17 July 2018
Infor, a leading provider of industry-specific cloud applications, today announced that The Pavilions Hotels & Resorts has deployed Infor Hospitality Management System (HMS) for its hotel operations, and Infor SunSystems for its financial operations in its Bali, Phuket, Madrid, and Amsterdam properties. The Hong-Kong based company owns and operates luxury hotels, resorts and manages experiential travel across Asia and Europe.The Pavilions Hotels & Resorts deployed Infor HMS and SunSystems to streamline processes and establish a unified system across the brand's global properties, enhancing efficiencies and agility. The company is also planning to deploy these solutions at its upcoming properties."As we continue to grow as a business, it is paramount that our systems keep pace and help us achieve global reach. Through our deployment of Infor HMS and Infor SunSystems, we anticipate significant time savings and reductions in errors, which in turn will make us more agile and nimble. We wanted to deploy a true cloud-ready application that has a single source of truth and unifies our systems globally," said Siobhan McHenry, Group Director, The Pavilions Hotels & Resorts. "Our relationship with the team at Infor was also key to our selection -- they have been an excellent partner throughout the implementation process."Infor Hospitality Management Solution (HMS) is designed specifically to meet the needs of hotel companies. The solution combines enterprise power and streamlined workflow in a multi-property environment, providing the proven technology to support long-term growth.With Infor SunSystems, The Pavilions Hotels & Resorts can manage all of their financial transactions and reporting through a single, global platform. This helps the Executive Team at the Pavilions facilitate better decision-making."Diversifying systems and information across different centers and regions can be a huge challenge for any organization. Businesses need to be flexible and a solid technological infrastructure is crucial in a scenario of constant change," said Eric Wong, Vice President, Hospitality, Infor Asia Pacific. "We are proud to work with The Pavilions Hotels & Resorts to leverage the full potential of Infor SunSystems and Infor HRM to generate future business growth."

Veturis Travel partners with SiteMinder to fuel Europe and Asia growth

SiteMinder 17 July 2018
One of Europe's fast-growing bedbanks, Veturis Travel, has partnered with the global hotel industry's leading cloud platform, SiteMinder, to further cement its presence within the region and Asia. The wholesaler is upping its investment in cloud-based technology as part of a recent transition to dynamic online rates and a strategy to expand its direct contracts with hotels.Veturis Travel today supports more than 180,000 hotels via a business-to-business interface and connectivity with travel agencies and destination management companies in more than 70 countries, including the USA where more than 13,000 hotels are based. From its established presence in markets such as Italy, France and Thailand, as well as its home country of Spain, the bedbank is looking to deepen its penetration within other rising destinations across Europe and Asia."At Veturis Travel, we have a philosophy that's based on the synergy between people and technology. The landscape for wholesalers is changing and key to remaining relevant is specialization and adding value to our partners, to help them compete through distribution. Our partnership with SiteMinder represents a great, strategic evolution of Veturis Travel and an opportunity to explore new possibilities while strengthening what has made our business successful to date," says Irma Mesa, Head of Sales Support at Veturis Travel.In addition to hotels, Veturis Travel has specialized over the years in cruises, transfers, tour packages and other travel products. The London Stock Exchange Group last year ranked Veturis Travel in its list of '1,000 Companies to Inspire Europe'."In a world where digitization has become the order of the day, traditional hotel distribution channels such as wholesalers are facing new challenges and more competition than ever before. It can be easy to believe that the arrival of newer technologies encompassing artificial intelligence, chatbots and virtual reality are leaving other methods of marketing and sales behind. Organizations such as Veturis Travel prove not only the wholesaler sector's continued value, but its resilience and ability to adapt through technological innovation," says Mateus Coelho, Regional Manager for Spain, Portugal and Brazil at SiteMinder.About SiteMinderAs the leading cloud platform for hotels, SiteMinder allows hotels to attract, reach and convert guests across the globe. We serve hotels of all sizes with award-winning solutions for independents and groups alike, wherever they are in the world.SiteMinder's products include The Channel Manager, the industry's leading online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; Prophet, the real-time market intelligence solution that takes the guesswork out of pricing rooms; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world's major global distribution systems. With more than 30,000 hotel customers and 600 of the industry's top connectivity providers as our partners, today we have presence in more than 160 countries on six continents. For more information, visit Veturis TravelVeturis Travel is a wholesale travel agency (B2B) that has experienced growth in recent years. We have a wide selection of more than 180,000 establishments around the world with more than 20,000 agencies that trust us to offer the best quality and price in the tourism services market.Our experience and professionalism have contributed to more and more agencies working with us in large markets such as Belgium, France, Romania, Portugal, Spain, the United States and Russia which rely on our support to offer the best product to their customers.Veturis' high technological capacity offers great potential for agencies, with our own Intranet and XML integration service that have more than 70 suppliers. For more information, visit

Lodging Interactive Announces LinkedIn Marketing Services for Hotels

Lodging Interactive 17 July 2018
"LinkedIn presents enormous branding and business opportunities for hotels and has been mostly ignored by property marketing teams. With over 560 million LinkedIn monthly users, hoteliers must maintain a presence and aggressively build and engage with their LinkedIn community as they have done for years on traditional social media platforms such as Facebook, Twitter and Instagram," said DJ Vallauri, Lodging Interactive's Founder & CEO. "Our CoMMingle LinkedIn Marketing service is fully managed for the hotel. While we manage the hotel's entire presence on LinkedIn, the property approves every post and our teams work with the property in a collaborative manner to establish a monthly LinkedIn content calendar." Microsoft acquired LinkedIn for $26 billion and continues to enhance the platform as LinkedIn continues to be the leading business-2-business networking platform. LinkedIn's Q3 2016 revenue was $960 million with 17% generated ($162 million) generated from premium account subscriptions; 18% ($175 million) from marketing solutions, and staggering 65% ($623 million) from talent solutions."While traditionally known as thesocial network for job seekers and employers, LinkedIn offers an impressive treasure trove of new business opportunities for hotels that only needs to be mined. For example, when you consider that meeting planner executives can be directly reached through LinkedIn, it becomes very interesting for hoteliers," added Mr. Vallauri. "Our service ensures hotels have a professionally managed presence on LinkedIn and positions the property to capture new business opportunities."CoMMingle LinkedIn Marketing services include:Establishing an effective Company LinkedIn Page for your hotel.We will define your audience and goals.Create a LinkedIn content marketing calendar.Pre-approved content and content planning.Write and post LinkedIn content.Leverage rich media video content.Research appropriate #hashtags to use in posts.Manage job postings.Create and manage LinkedIn advertising campaigns.Cross market your LinkedIn profile with your social media accounts.Engage with posted comments.Comprehensive monthly reporting.For more information on CoMMingle LinkedIn Marketing please contact us at: call 877-291-4411 extension 704.

Artyzen Hospitality Group Expands Revenue Strategy Partnership with Duetto

Duetto 17 July 2018
Hong Kong -- Artyzen Hospitality Group and Duetto, hospitality's only Revenue Strategy Platform, have announced plans to extend their partnership as the Hong Kong-based hotelier grows beyond its base in China and opens more branded properties across Asia.Artyzen has used GameChanger, Duetto's flagship Open Pricing application, since 2015 at its two resort properties in Macau: Grand Lapa and Grand Coloane. With this most recent deal, Artyzen will roll out GameChanger to its other two operating hotels, Artyzen Habitat in Beijing and citizenM in Taipei, and implement another Duetto app, ScoreBoard, to all four properties.The company has approximately 10 more hotels in development, including its Artyzen and Artyzen Habitat brands, as well as properties it will open under its joint venture with citizenM Hotels."Building on our momentum in China and accelerating growth across Asia-Pacific requires partners that are able to scale up as fast as we are," said Allan Yip, Artyzen Hospitality Group's Head of Southeast Asia and Vice President of Marketing. "Cloud-based hospitality technology like Duetto's applications make it easier and more efficient to manage our pricing, distribution and reporting. We look forward to implementing our Revenue Strategy further as we expand to important destination markets like Indonesia, Malaysia and Singapore."Artyzen uses GameChanger to yield rates independently by property and stay date, room type, booking channel and customer segment, resulting in prices that maximize profitability and increase booking conversion on its direct channels. With the intelligent-reporting application ScoreBoard, the company will significantly reduce the time it takes to produce and share forecasts, budgets and other vital reports."Artyzen Hospitality Group is a clear leader among hoteliers in Asia for merging authentic cultural experiences with truly luxurious properties," said Patrick Bosworth, Co-Founder and CEO of San Francisco-based Duetto. "The expansion of this partnership will ensure that a scalable Revenue Strategy, capable of executing a modern e-commerce experience, supports their ambitions to spread Artyzen's unique brand of hospitality throughout the region."The four hotels currently open and operating under the partnership comprise approximately 950 rooms.About Artyzen Hospitality GroupArtyzen Hospitality Group is an international hotel management company, with a head office in Hong Kong and regional offices in Macau, Shanghai and Singapore. Since its inception in 2014, Artyzen Hospitality Group has been expanding its portfolio across the gateway cities of Asia Pacific.With four distinctive brands -- Zitan, Artyzen Hotels & Resorts, Artyzen Habitat and citizenM -- Artyzen Hospitality Group offers unique guest experiences that reflect the group's philosophy. Guided by a sensibility that bridges East and West, Artyzen Hospitality Group celebrates the beauty of tradition and the heritage of the communities in which it operates. Artyzen Hospitality Group places a premium on making real connections that build loyalty and trust, and it is a champion of progressive thinking, flexibility and innovation.Artyzen Hospitality Group is a subsidiary of Shun Tak Holdings Limited, a multi-business company that has been listed on the Hong Kong Stock Exchange since 1973. The group complements Shun Tak's extensive interests in tourism and hospitality, which include a sea-land-air transportation platform. Shun Tak also has interests in property and hotel development and was among the first to introduce five-star hotels to Macau.

NAVIS Reveals Strategies for Maximizing Peak Season Revenue

NAVIS 16 July 2018
NAVIS, the leader in reservation sales and marketing technology for hotels, resorts, and vacation rentals, today announced the launch of their exclusive 'Peak Season Success Program', which consists of best practices, case studies, and interactive webinars featuring industry experts and NAVIS clients that explore the elements of a successful peak season strategy.The new educational resources are designed to help lodging operators drive incremental revenue during peak season and maximize the demand and on-premise volume to support future shoulder seasons. Key topics explored in the program include:Database growth obtained from summer demand that has long-term profitability impactRate optimizationFilling mid-week and demand pattern gapsLifecycle remarketingOutbound marketing, beyond the bookingBenefits of implementation during higher demand periodsImmediate revenue in upsell opportunitiesCases studies and real-world examples of immediate revenue gains of clients who implemented right before busy season vs. potentially less increase in Fall implementations"During the summer peak season, many lodging providers believe that they're at their highest performance level," explains Stacie Bushaw, National System Consultant at NAVIS. "However, in most cases, they actually have far greater profit potential when they take a holistic approach, leveraging direct business and the data they collect."Jekyll Island Club Resort implemented in May, just before the destination's peak season and saw immediate returns. Revenue per booking increased 18%, and reservation team conversion rates shot up to 65%. Runner said, "The results were nothing short of amazing," said Kevin Runner, General Manager. "We have been achieving year-over-year revenue goals for 20 straight months."Outbound sales programs executed during peak season further capitalize on NAVIS technology by capturing leads for future outreach. The Broadmoor, another property that integrated the technology just before peak season, made 3,000 outbound calls in the first year for a revenue gain of $770,000. During the second year, outbound revenue nearly doubled to $1.2 million.Bushaw adds, "Hotels can't afford to wait until the shoulder season to take on operational changes. Now is the best time to take advantage of the demand to capture and leverage data. Our technology, training and Peak Season Success Program can help them achieve that."NAVIS will be showcasing their latest innovations at the Hotel Data Conference in Nashville, August 15 - 17, 2018. Attendees are invited to visit the NAVIS booth to learn why leading lodging providers and hotel management companies rely on NAVIS technology and services to help them maximize direct booking revenue and improve guest service.To register for the webinars and access the Peak Season Success Program, click here or go to

Occupancy at Thailand's B2 Hotels soars by 17% with Guestline's multi-property solutions

Guestline 16 July 2018
The boutique hotel chain are deploying Guestline's solutions (along with a number of third party integrations) in their 38-strong portfolio located in Bangkok, Chiang Mai, Chiang Rai and Pattaya.Mr Niran Chawla, owner of B2 Hotels, added "Working with Guestline has been fantastic. Their training team has ensured each of our hotels are set up, trained and utilising the system in the most profitable way.Investing in robust hospitality software that is future proofed and scalable, has in turn boosted the value of my company. World-renowned and feature rich technology coupled with a company that shares my vision and proactively helps me grow and expand the group, means that I can concentrate on other areas of the business.I put my trust into Guestline that they could deliver on a large-scale roll out and they have not disappointed. When dealing with Guestline, I am always greeted with the same level of service I have come to expect from them - a true partnership."The group researched and reviewed Guestline thoroughly before making the decision, and a company that demonstrates global capability but delivers service and support on a local level was of paramount importance.By opting for Guestline's flagship Rezlynx PMS, Channel Manager and CRS (Central Reservation Systems), B2 Hotels have full visibility of the group's performance from one log-in. Being a cloud PMS, all data is updated in real time and can be accessed from anywhere on any device - proving useful for owner, Mr Chawla, when travelling between properties.Guestline's Country manager, Matthew Emptage said, "Guestline has been deploying Rezlynx PMS into two B2 Hotels per week, and after implementing the first couple of pilot sites, the owner could immediately see a return on investment. This proves how easy and intuitive our software is to use.Moving a group of 38 properties to a new software provider would make even the most experienced IT director nervous, but each site has gone live without a hitch. The team at B2 have embraced the change, and are now reaping the rewards. I look forward to working very closely with B2 Hotels and sharing in their success."For more information on Guestline products, please click here.

How Les Clefs d'Or Member, Laura Cunningham, Uses Technology to Stay One Step Ahead of The Guests

ALICE 16 July 2018
ALICE sat down with Les Clefs d'Or member and Chief Concierge of The Dewberry in Charleston, Laura Cunningham, to discuss the current opportunities and challenges for the concierge, the impact of technology on the profession, and the future of the concierge industry.What brought you to the hospitality industry and the concierge profession?Someone once told me, make your hobby your job. I've always had a passion for traveling and experiencing a destination through the eyes of a local. Someone recommended I start a career behind the concierge's desk and I haven't left. I love exploring all of the incredible restaurants, neighborhoods, and attractions found in the cities I am lucky enough to reside in and providing others with recommendations that will make their trip most memorable. Nine years later, I am just as passionate as my first day behind the concierge desk.What's the best thing about being a concierge? What's most challenging? The best thing about being a concierge is receiving positive feedback from guests that have an unforgettable experience. It's extremely rewarding to know you've accomplished the goal of providing your guest with the best recommendation.On the other hand, one of the most challenging aspects of being a concierge is keeping up with the growing city and constantly expanding list of attractions, exhibits, and restaurants. I often rely on the local visitor bureau to help me stay informed with what is going on in the local area.What do they think of the impact of technology on the profession?I think technology has been very beneficial to my profession. I personally believe I could not do my job without evolving and using the latest technology. I need to stay ahead of the guests with a smartphone or the well-educated traveler who knows everything, and technology allows me to do that. Everything I need is done through programs like ALICE. These concierge programs simplify my job and take out many of the tedious steps a leisure travel deals with when researching. ALICE provides the most up-to-date information on the hours, location, and contact information, as provided by Google. It allows me to immediately generate beautiful confirmations and itineraries, which is very helpful.Another way technology has positively impacted the concierge industry is by improving communication with guests. In today's world, everyone is constantly on their smartphones, ALICE's newest features allow me to confirm reservations and guest itineraries more efficiently.Where do you see the profession 5 years from now?The experiences we curate for guests are unlike anything that can be booked online. Although we rely heavily on technology, a good concierge takes into account an individual's preferences in order to make the most appropriate suggestions. A concierge can personalize the sights you see and your travel experience - things a computer cannot do. We use programs like ALICE to provide guests with individualized itineraries, details and confirmations. I believe in the next 5 years, using technology in the concierge industry will become standard and we will become more accustomed to using these advanced tools to bring incredible experiences.

TravelClick Hosts 2018 Industry Leaders Summit in Bangkok

TravelClick, Inc. 13 July 2018
TravelClick, a leading global provider of data and revenue-generating solutions for hoteliers, held its first Industry Leaders Summit in Bangkok, Thailand - the most traveled-to city in the world - on July 12 through 13, 2018 at The Okura Prestige. Throughout the two-day event, more than 50 hospitality companies and their executive teams met to discuss how hoteliers can drive more direct bookings and convert and retain more guests using innovative technologies such as TravelClick's award-winning, integrated iHotelier Central Reservations System (CRS), CRM and loyalty solutions.Summit attendees got an inside look at some of TravelClick's recent innovations in reservations, including its enhanced iHotelier Analytics platform with interactive performance dashboards, on-demand pacing trend reports and multi-property view for hotel groups. Also showcased was TravelClick's integration between its iHotelierand Guest Management Solutions platforms, "Reward and Redeem," which seamlessly offers a Central Reservations System (CRS), Customer Relationship Management (CRM) and loyalty solution on a single platform.Other Industry Leaders Summit topics include:2018 market outlook and e-commerce trends in the Asia Pacific regionTransforming the guest experience with AI, recognition and loyaltyOpportunities for upsell and cross-merchandising throughout the booking flowGoogle's outlook on driving demand to independent hotelsInsights on maximizing demand through Global Distribution Systems (GDS)"The TravelClick Industry Leaders Summit is a singular event for us to bring together the most progressive owners, operators, technology partners and experts across the entire hospitality landscape and share insights from our 20+ years of experience serving hoteliers," said Jan Tissera, President, International at TravelClick. "Our role is to ensure that hoteliers have the most cutting-edge tools to maximize profits and convert online shoppers into bookers, and we are continually investing in our suite of solutions to focus on driving more value for our customers.""With Asia as the key global growth basin for travel, the Summit is an invaluable opportunity to educate and inspire hoteliers on how to drive demand in the Asia Pac market. Moreover, attendees walk away with practical approaches for optimizing their distribution strategies and driving direct bookings to their properties," added Maria Taylor, Regional Vice President, Southeast Asia, Australia and New Zealand at TravelClick.

OTA Insight Gains Momentum Heading into NoVacancy Expo

OTA Insight 13 July 2018
OTA Insight, the cloud-based data intelligence platform for the hospitality industry, has announced a series of key partnerships in the Australia-New Zealand-Pacific region, as it continues to be a target growth market for the company. With recent signings including Staywell Hospitality, Punthill Apartment Hotels, Ovolo Hotels, Doma Hotels and Reflections Holiday Parks. OTA Insight's focus on the region will allow even more hotel partners to directly benefit from its suite of revenue intelligence solutions. To accommodate the region's growing demand for OTA Insight's services, the company has invested in expanding its staffing and support efforts. This exciting growth announcement precedes OTA Insight's invitation to speak at the NoVacancy Accommodation Business Expo in Sydney, Australia from July 17 - 18. OTA Insight provides solutions that empower hoteliers to make smarter pricing and distribution decisions, and enables them to manage and track all the relevant factors that can affect demand and profitability. As the company continues to grow, more hoteliers in the region will have access to OTA Insight's suite of business intelligence solutions to help manage rates, parity and revenue."The company's continued momentum speaks to the significant market opportunity and demand for better, more actionable business intelligence solutions for hotels. As our customer footprint continues to expand in the Australia, New Zealand and Pacific region, the NoVacancy Expo is an industry event we are thrilled to participate in," Gino Engels, Chief Commercial Officer and co-founder of OTA Insight. "We look forward to sharing our insights on best practices for hoteliers to achieve their revenue management objectives with all event guests."OTA Insight's Commercial Director for North America, LATAM, ANZ & Pacific, Joris Beerten, will be speaking on the topic of "Navigating the changing distribution landscape" from 1:30pm - 2:00pm on Wednesday, July 18 at Seminar Theatre C, covering topics including:Which online booking sites you should partner withHow to harness and draw insight from your data to increase revenueThe most effective way to optimise your direct bookings channelAdditionally, Amit Peshawaria, Director of Business Development for Australia, New Zealand & Pacific at OTA Insight, will be moderating a panel titled "Hotelier Discussion: Rate Parity" from 3:30pm - 4:10pm on Wednesday, July 18 at Seminar Theatre B, where he will discuss with prominent local hoteliers:Current issues hotels are facing with parityThe disconnect many hotels face when trying to manage parityHow to optimize channels to manage parityWhat the future of rate parity for hoteliers, OTAs and metasearch isBuilding on the momentum the company has achieved in the past few months, which includes reaching the major milestone of serving 30,000 hotels worldwide, the launch of its Parity Insight solution and its first Hotel Parity Report, OTA Insight is in an ideal position to achieve continued growth and expansion throughout the Australia-New Zealand-Pacific region.OTA Insight will be exhibiting atNoVacancy Accommodation Business ExpoSydney, Australia from July 17 - 18Stand E20For more information, please visit:

Maestro PMS Browser-Based Software Suite Optimizes Guest Experience, Improves Staff Productivity for 10-Property Cape Resorts

NORTHWIND-Maestro 12 July 2018
When Cape Resorts made the decision in 2008 to update operations at its growing collection of historic beachside resort properties, it turned to Maestro PMS. Today Cape Resorts centralizes property management, reservations, spa and activity management, and event sales for 366 rooms spread across 10 hotels with Maestro's Multi-Property Management suite of integrated modules."The Maestro PMS integrated Multi-Property Management System makes our entire enterprise more efficient and optimizes our guests' experience," said Colin Stevens, Director of Technology at Cape Resorts. "We use Maestro to automate central reservations and property management, and to operate our full-service Sea Spa at Congress Hall. Maestro's integrated Sales & Catering System manages all corporate and social event sales for all our venues. The Maestro Owner Management system also automates our condo hotel operation. Maestro even handles our bicycle rentals." Cape Resorts also implemented the Maestro Web Browser Version in its on-premise servers in January 2018. "Maestro Web enables our staff to log onto the system from any mobile device. This makes the system more flexible. We have seen a great improvement in staff productivity with Maestro Web."Maestro's integrated platform streamlines Cape Resorts' reservation and check-in process by putting all guest and property information in one central database. Stevens said, "Maestro's single-image database makes it easy to cross-sell our hotels from one reservations office. Our team can maximize bookings because they can offer all our properties and room types on one screen to deliver an optimal guest experience. Maestro is always working to improve its systems."Warren Dehan, Maestro PMS President said, "We are proud of our 10 year relationship with Cape Resorts. Our team strives to bring value to each customers' operation. Our long-term relationships with Cape Resorts and other clients are important because Maestro learns from each unique operation. Cape Resort's insights on how to strengthen our systems and service helps Maestro continue to be innovative and competitive with both its solutions and service offerings."Cape Resorts collection of luxury hotels, inns and cottages has provided generations of travelers with seashore memories and holiday traditions. Its properties include Congress Hall, Congress Place Suites, The Virginia, The Virginia Cottages, Beach Plumb Farm Cottages, Beach Shack, Sandpiper Beach Club, The Star Inn, and Barons Cove Sag Harbor. The company also offers nine dining outlets, its award winning Sea Spa, and many attractive venues for weddings, social and corporate events. Click here for more information on Cape Resorts.The Maestro Property Management System delivers flexible and scalable deployment options with identical full-featured web browser or windows solutions available in the cloud or on premise. Maestro's revenue-generating property software tools and services increase profitability, drive direct bookings, centralize operations, and provide personalized and mobile guest service tools to enhance the guest experience. Click here for more information on how to engage and socialize with Maestro PMS.About Maestro PMS Maestro is the preferred cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro's PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile apps to increase profitability, drive direct bookings, centralize operations, and enable operators to engage guests with a personalized experience. For over 40 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro.

Intelity Celebrating a Decade of Hospitality Technology Development and Success

Intelity 12 July 2018
[Orlando--July 11, 2018]--Last month at HITEC Houston, Intelity began celebrating its 10-year anniversary, and it's a milestone deserving of considerable pomp and circumstance. Now hospitality's leading global provider of integrated mobile and in-room guest-engagement solutions, the company is reveling in an impressive list of accomplishments and numerous industry "firsts" that few technology companies can boast. Its innovative and in-demand technologies have won numerous industry awards, and the company is continuing down a path towards becoming the broadest, most deeply integrated, comprehensive hospitality platform on the market."The technology landscape has certainly changed over this past decade, and Intelity is proud to have led the way in innovation throughout those 10 years" said David Adelson, Intelity President and CEO. "When looking for new and engaging technology, hoteliers will be hard-pressed to find a solution as modular, flexible and adaptable as the Intelity Interactive Customer Experience."When we introduced ICE at HITEC in 2009, it was presented as a revolutionary in-room web concierge and back-end monitoring system that would drive guest experience, service, and personalization in the hotel and resort segments," he said. "It created a way to connect hoteliers with guests during their entire stay, and this real-time capture equated to incremental revenue opportunities and staff efficiencies. Today, Intelity serves as a single source for guest-facing solutions, including mobile and web technologies that turn travelers' personal devices into guest-service tools from anywhere in the world, and in-room innovations that not only enhance the stay experience, but drive revenues and boost satisfaction and loyalty. Being named the 2018 'Official Mobile and In-Room Technology Provider of the Forbes Travel Guide' is just one of our many accomplishments. I'm so proud of our team, and am honored to be serving such an impressive list of growing customers. We couldn't experiece this level of growth and success without you. Intelity will never be outdated, because we are always changing. In the decades to come, we will continue to be agile to meet market needs by developing even newer technologies."Since its conception, Intelity has established a global presence with implementations on six continents at more than 750 hotels. The company has deployed 15+ brand applications with more than 150,000 guests worldwide using its mobile and in-room technology daily, 4,000+ hotel employees are engaging with the Intelity guest-service platform, and it has developed more integrations with leading hospitality solutions providers than any other company.Here are a few of Intelity's noteworthy accomplishments:1st In-Room Touch Technology - In 2009, the first in-room virtual concierge was installed. ICEtouch enabled guests to request hotel services using an in-room computer.ICE claimed the 2009 Most Innovative Hospitality Technology Runner-up title by HTNG. It was the highest placing guest service technology in the Innovation of The Year category. The next year, it took home the top honor as "Most Innovative Hospitality Technology of 2010."1st Guest-Service Mobile Technology - In 2010, Intelity's ICEmobile entered the market as the first customized application that transcended conventional informational tools to include full interactivity with all key areas of operation on and off the property. It enabled iPhone users to download the ICEmobile app before stepping foot on property. With the app, guests could enjoy the same functionality provided via ICEtouch without having to remain in their rooms or find a computer.1st In-Room Touch Tablet - The same year, Intelity unveiled ICEcanvas to coincide with Apple's launch of the iPad. This tool enabled hoteliers to place in-room tablets at the bedside or at the desk to replace bulky in-room computers. Today, this product is known as ICEbedside.1st Interactive Guest Services on a TV - Also in 2010, Intelity brought ICE to the guestroom television. ICEtv transformed the television into a guest self-service system, helping hotels boost on-property revenues, lower operating costs, and increase guest satisfaction.1st Enterprise Mobile Application: Conrad Concierge - In 2012, Intelity partnered with Conrad Hotels & Resorts to develop the Conrad Concierge mobile enterprise platform. The app united all 23 of the brand's hotels globally into a single user experience. The following year, Conrad Concierge earned the coveted Hospitality Technology Visionary Award.1st Multi-Tenant Solution Via Mobile - In 2014, Intelity became the first company to make hotel guest services available on guestroom tablets and on guests' personal connected devices with ICE hosted on the MICROS Commerce Platform (MCP). With MCP, hotels can integrate with several select solutions through a single management module.1st to Offer Expanded Hotel Service Features on Apple Watch - In 2015, Intelity became the first solution provider to add operational features for hotel staff on the Apple Watch. ICE sends notifications about guest activity and requests directly to hotel management and staff on the Apple device.1st Tablet for the Full- and Limited-Service Hospitality Segments - In 2016, Intelity released a new touchscreen tablet developed through years of feedback from global clients. The tablet provided high-definition viewing of rich web and multimedia content with the 8-inch IPS 1280x800 display.In 2017, Intelity developed several new technologies for hoteliers and guests, including the Wrangler Mobile Device Manager that enables hoteliers to manage on-premises mobile devices and tablets used by guests and staff; a new Mercury Messaging Portal that enables guests to place requests with hotel staff via the messaging channel they choose, whether it be SMS text, or social media; MiKEY Mobile Check-in, Mobile Key, and Mobile Check-out that integrates with Bluetooth Low Energy locks; and, ICE: Mobile Dining, a tool that provides an out-of-room dining experience for guests using their mobile device while they stay at the hotel. This year, Intelity launched ICEvoice, an ambient technology that enables guests to speak commands for requesting services and controlling the in-room environment, including lighting, drapery and temperature.Merger to Accelerate Growth, ScaleAlso last month, Intelity announced a merger with KEYPR, making it the most mature enterprise platform available within the travel industry covering all touch points of the hotel guest and employee journey. Branded as Intelity, the combined company will be by far the broadest, most deeply integrated, comprehensive hospitality platform on the market. The expected result in revenue synergies and combined platform offering creates a massive separation from the next closest competitors in the segment. "This important and strategic merger could not have happened at a better time," Adelson said. "What a better way to enter the next decade of service than by delivering a comprehensive set of integrated, high-value solutions and services to the hotel and adjacent industries. Intelity is on the move, and we are in a better position than ever before to pave the way for mobile technology integration and guest engagement."

RSS 2018: Revenue Strategy Begins With Strong Leadership

Duetto 12 July 2018
Washington -- The sixth annual Revenue Strategy Summit brought together technology innovators and hospitality industry leaders, including brand executives and asset managers, to examine the challenges hotels face in maintaining rate growth and managing a distribution landscape that gets more complicated by the day.The one-day conference, held at the Knight Conference Center at the Newseum in Washington, D.C., combined hotelier-led panel discussions with keynote presentations on voice-activated digital assistants like Amazon's Alexa, blockchain's potential to improve hotel loyalty, and Wall Street investors' sentiment toward the travel industry.In both networking opportunities and educational sessions, startup disruptors like Koddi, Koridor and Skylark shared the stage with leaders from hotel companies like Marriott International, Starwood Capital Group and Red Roof Inn."It's gratifying to see RSS continue to grow in its sixth year," said Patrick Bosworth, Co-Founder and CEO of Duetto, which co-hosts RSS with Kalibri Labs LLC and Silver Hospitality Group. "The hoteliers who joined us for RSS recognized that they're competing with online travel agencies and newer digital disruptors to create more value for travelers. The companies that can achieve this earlier in an evolving customer journey will see continued success."Cindy Estis Green, Co-Founder and CEO of Kalibri Labs, added: "Revenue Strategy is not just the way of the future for hotels -- it's needed in the present, as the digital marketplace that has come to dominate hotel bookings only gets more complex. There are few events like RSS focused on the needs of revenue strategists, who must keep abreast of emerging technologies while remaining proficient in the blocking and tackling needed to target and deliver profit contribution and improve asset values."A prevailing theme several hoteliers brought up during their presentations was the need for what one panelist called "revenue leadership," added Stacy Silver, President of Silver Hospitality Group."The important point our colleagues heard over and over this year is an effective revenue strategy has to start with investments in our people," Silver said. "To that end, we will always strive to make RSS the conference where current and future leaders can learn from each other and guide our industry through whatever challenges or opportunities come next."For information about attending or sponsoring RSS 2019, please email Stacy Silver at RSSThe Revenue Strategy Summit (RSS) is a one-day conference hosted by Duetto, Kalibri Labs and Silver Hospitality Group, bringing together thought leaders and practitioners to examine forces reshaping the hospitality industry. This innovative conference taps into industry leaders who help elevate the perspective of Revenue Strategy while addressing revenue data, marketing and technology.About Kalibri Labs LLCKalibri Labs evaluates and predicts hotel revenue performance with its cloud-based revenue strategy platform, next-generation industry benchmarking and analytical reports. The Kalibri Labs database, updated monthly, is comprised of guest stay records, including cost of sales and detailed source of business information, from over 31,000 hotels dating back more than 5 years, to give an expansive view of the U.S. hotel industry. The Kalibri Labs team is a seasoned group of executives with deep hospitality industry experience and a passion to sustain the hotel industry's financial health in a highly challenging and dynamic digital marketplace.For more information, visit Silver Hospitality GroupSilver Hospitality Group (SHG) specializes in building revenues and profitability for hospitality companies through targeted industry relations outreach, creative marketing solutions and specialty events. The firm and its network provide unparalleled experience and relationships in all facets of hospitality.For more information, visit
commercial, a new hassle-free eLearning tool for hospitality companies, announces a free July beta release

Innform (by Seb Azzo) 12 July 2018
All growing hospitality businesses run into the same fundamental problem: costly staff training. But London-based eLearning startup came up with a simple mobile solution that helps trainers upskill their workforce easily and affordably.The hospitality industry in the UK is expanding at an average rate of 2.3% per year. This is fantastic news for a London hotel occupancy rate of 80% and the 7,000 new hotel rooms opening in the capital city this year alone. (PWC)But growth comes with challenges: An increasingly international and nonenglish speaking workforce, a staff turnover rate of 6.2% (e-days) and changing employee learning behaviours - just to name a few. All this while hospitality's demand for skilled employees continues to rise - This leaves companies with no option but to invest in costly staff training programmes. It doesn't stop there - research shows that a new employee stays with a company for an average of just 90 days after initial training is delivered (Chart). It costs a hotel an average of PS2,000 to train a new employee with fundamental skills. That's an average monthly cot of PS700 in inductions,training sessions and one-on-one mentoring for the first 90 days of their employment.That is not a great ROI.Bartenders-turned-eLearning experts and co-founders of Innform, Sebastian Hefel and Michael Azzopardi, have seen this problem driving many of their clients like Accor Group, Novotel and Ibis Hotels to seek their services. Having built several hospitality training software training half a millionlearners today, the London-based duo are set to package all they know into one easy, affordable training tool called Innform. "Today, eLearning is still being presented to managers as a limiting and often overly complex process. User experience isn't quite there yet." Michael Azzopardi, Co-founder of Innform, said. "It's time for a change - we want to make learning a stimulating experience for hospitality staff and a rewarding one for trainers!"The new multi-platform LMS gained a great deal of interest in the hospitality sector ahead of its July Beta release and the demand is purely down to these features:Multilingual readymade hospitality coursesA refreshingly simple course builderEasy brand customisation"Hospitality businesses are coming to us for custom solutions, but not all companies can afford that. With Innform, we're offering the power of a tailormade eLearning solution as an off-the-shelf product for a tiny fraction of the price." Said co-founder Sebastian Hefel.Innform, which also comes with reporting and feedback tools, will launch with a free basic tier and a 30-day free trial on plans that start from PS2 per user per month. The Beta version is being offered free of charge."Our pricing is simple: pay for what you need, and only for those employees who are active on the system. We want to help companies transform their workforce, but first they need affordable access to essential tools".The dawn of fun and engaging LMS tools has arrived and Innform aims to be a big part it. The product wants to radically improve user experience for learners, whilst taking away the hassle for managers. Gallup confirms that 59% of millennials say opportunities to learn and grow are extremelyimportant to them when applying for a job - Innform wants to help thousands of hospitality teams around the world rise to this opportunity and make inspiring training a defining aspect of their corporate culture.Michael Azzopardi is an eLearning product designer and co-founder of Innform. For more information and to try Innform for free go to http://innform.ioReferences:CHART

Newly Renovated Silversmith Hotel Teams Up With OpenKey For A High-Tech Guest Experience

OpenKey 11 July 2018
DALLAS, TEXAS -- In the heart of the Windy City guests of the refined Silversmith Hotel can enjoy a high-tech experience, starting with a seamless keyless check-in process thanks to OpenKey's innovative technology. OpenKey is the industry standard for universal mobile access in hotels.The Silversmith Hotel, a luxury boutique hotel located in Chicago, focused on creating a distinct hotel experience through its renovation process, blending contemporary design elements with historic architecture. Each of the spacious 144-deluxe guestrooms feature 12-foot ceilings and high-tech amenities like complimentary high-speed Wi-Fi and keyless room access. The Silversmith Hotel is situated one block from Millennium Park and just steps from cosmopolitan dining, shopping, the arts and nightlife destinations. For business travelers, the business center and meetings spaces are well-equipped with a number of convenient amenities. And while hospitality professionals are ready to assist 24-hours a day, OpenKey's innovative technology allows guests to skip the front desk and head to their room with check-in directly from their smartphone and keyless room access."We understand how important convenience is for today's traveler. Whether it's for business or pleasure, our goal is to make sure our guests enjoy luxurious accommodations with high-tech amenities," said Eric Batis, VP Portfolio Management for Silversmith owner Ashford Hospitality Trust. "Introducing OpenKey's mobile technology as part of our services ensures our guests get the best of both worlds."The easily downloadable OpenKey app ensures guests can receive directions to the hotel property, inform the resort of early or late arrival, access hotel Wi-Fi codes and more importantly, skip the front desk during check-in and check-out. A recent Oracle global study confirmed that 88 percent of consumers surveyed want a mobile app that supports check-in, check-out and provides a relevant and personalized experience. Further, OpenKey supports sustainability efforts in the hotel industry as keyless room access reduces the need for disposable plastic keys."The Silversmith Chicago, like many other hoteliers, see the value of how high-tech services can elevate the guest experience," said Brian Shedd, Vice President of Sales & Marketing for OpenKey. "We are thrilled to team up and support them with innovative mobile technology as they embark on a new chapter."OpenKey continues to revolutionize the hotel industry and reshape the standard for guest service. The seamless transition from traditional key cards to keyless entry has made OpenKey the go-to choice for hotels going through renovation or looking to upgrade.About Silversmith Chicago HotelA rare gem, the refined Silversmith Hotel is encased in classical architecture sparkling with a new choice of luxury through contemporary, spacious guest rooms and alluring lounge service.Ideally situated one block west of Michigan Avenue and one block east of State Street, the hotel facilitates quick access to Chicago's preeminent destinations. Presenting sophisticated service in a vibrant location, Silversmith Hotel creates a seamless experience where intimate luxury meets Chicago energy.

Intelligent Hospitality's HotelIQ Business Intelligence Achieves Oracle Validated Integration with Oracle Hospitality OPERA

Hotel IQ by Intelligent Hospitality 11 July 2018
To achieve Oracle Validated Integration, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customers. HotelIQ not only analyzes hotels' commercial data from Oracle Hospitality OPERA dynamically and multidimensionally, but it also layers in market intelligence from external sources and builds up realistic forecasts and budgets from the most granular levels."We are super excited about this integration," said Apo Demirtas, Ph.D., Founder and CEO of Intelligent Hospitality. "By collaborating with Oracle, we are able to offer hotels easy and secure access to one of the best in class business intelligence, analytics and forecast and budget platform (HotelIQ) to go along with one of the most robust PMS solutions.""Achieving Oracle Validated Integration gives our customers confidence that the integration between HotelIQ Business Intelligence and Oracle Hospitality OPERA 5.5 is functionally sound and performs as tested," said David Hicks, vice president, Worldwide ISV, OEM and Java Business Development, Oracle. "For solutions deployed on-premises, in the cloud, or both, Oracle Validated Integration applies a rigorous technical review and test process that helps to reduce deployment risk and improves the user experience of the partner's integrated offering."HotelIQ was also recently named 2018's Top Rated Hotel Business Intelligence Software by Hotel Tech Report based on data from hoteliers in more than 40 countries around the world. "We believe that creativity, innovation, and collaboration with our users and partners are what enable us to offer a cutting-edge business intelligence product along with very personalized service," said Dr. Demirtas. "We will continue working closely with our hotel and technology partners to pave the path for rapid analytics evolution in the hospitality industry."About Intelligent HospitalityAt Intelligent Hospitality, we're out to change hotel reporting and analytics. With a goal to evolve decision-making in the hotel industry, we've developed HotelIQ Business Intelligence. Built by hoteliers for hoteliers and specifically designed to support revenue generation, HotelIQ is a one-of-a-kind business intelligence platform for hotels, hotel management companies, brands, real estate investors and anyone else vested in the performance of hotel assets. Intelligent Hospitality is headquartered in Atlanta, Georgia. Get to know us better at Oracle Validated IntegrationOracle Validated Integration, available through the Oracle PartnerNetwork (OPN), gives customers confidence that the integration of a complementary partner software product with an Oracle "on-premises" Application has been validated and the products work together as designed. This can help customers reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review partner integrations and partners who successfully complete the program are authorized to use the "Oracle Validated Integration" logo. For more information, please visit at Oracle PartnerNetworkOracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit and Java are registered trademarks of Oracle and/or its affiliates.

Beekeeper Improving Guest Service and Guest Satisfaction Scores at the Watergate Hotel

Beekeeper 10 July 2018
SAN FRANCISCO, CA -- In addition to completing an extensive $200 million renovation, the iconic Watergate Hotel in Washington, D.C., is making a big investment in its employees by adding the Beekeeper digital workforce communication platform. With 280+ workers responsible for delivering the ultimate guest experience, the hotel needed game-changing technology to ensure that service standards were at peak performance and employee morale remained high. Beekeeper, the "Most Innovative Technology of 2018," was implemented as the primary internal communications channel for the property. It connects every single employee to relevant messaging about things happening at the hotel and to one another."You can't maintain a corporate culture without constant communications," said Jeff David, Watergate Hotel Managing Director. "Beekeeper has revolutionized the way we talk. It's the foundation of our culture and community, and it's an integral part of our daily operations. Beekeeper is cost-effective, and because it operates in the cloud; it saves time and doesn't weigh down our servers with large files. The platform is so simple, there is virtually no learning curve. Everyone knows how to use it because they're familiar and comfortable with social posts and text messaging."Probably the best thing about Beekeeper is that it improved our guest service scores, our TripAdvisor scores, and overall internal communications," he said. "Management postings in Beekeeper get quick reactions to time-sensitive requests without having to track down staff. And, on my days off, instead of calling my staff to check in on operations, I can remotely review the posts and chats to see what's going on. Beekeeper gives me peace of mind and it gives me more work/life balance. In a word, Beekeeper is 'priceless.'"Beekeeper digitizes the non-desk workforce by connecting operational systems and communication channels within one secure, intuitive platform. Beekeeper connects colleagues across locations and departments in real time via mobile or desktop devices and includes an intelligent analytics dashboard to help hotel companies improve internal communication and streamline business processes. Secure, automated, and relevant information is readily distributed, searchable, and measurable in one central hub for an efficient digitized workflow.Staff Share Success SecretsBeekeeper serves as The Watergate Hotel's main channel of communicating up-to-the-second information. During morning lineups, staff discussions are entered into Beepeer. Then, employees who may have missed the meeting can pick up their phones and review discussion details. Everyone stays in the know no matter what shift they work or where they work on property.Here are additional ways Beekeeper is having an impact on departmental staff:Human Resources - Kakina Verma, Assistant HR Director, said she pays attention to the hotel's "Crunch" stream on Beekeeper. "A 'Crunch' is code for all-hands-on-deck," Verma said. "We post a Crunch message when we need everyone to leave whatever they are doing and report on site to help with the task at hand. It conveys a sense of urgency and it results in action. We are really impressed with the response that Beekeeper gets when this level of assistance is needed. Employees goes above and beyond what is normally asked of them. Beekeeper is definitely a great tool for enhancing employee motivation, increasing employee engagement, and maintaining the culture of our organization."Catering & Events - Julia Rapley, Director of Catering & Events, said she too has urgent situations that arise, and Beekeeper is the best way to get help quickly. "During events things come up, and they need addressed immediately," Rapley said. "Before we had Beekeeper, I would have to run around to find somebody to assist me or try to call someone who might be standing in a dead spot. Even though I sent an urgent text, I'd have to wait for a response. With Beekeeper, I can chat directly with the person I need assistance from, or I can issue a Crunch or just make a post in one of the feeds. It's just an easy, direct way to get help, to give information and to share with the whole team things that need attention or things that are just interesting that might be going on."Food & Beverage - Sabina Dangal, Food & Beverage Manager, said she likes to use Beekeeper to keep everyone abreast of menu changes and make them aware of guest satisfaction issues. "Before Beekeeper, updating menus was time consuming," Dangal said. "Now, whenever our menu changes, we simply post a picture in Beekeeper news feed. Also, if there is a guest issue, we post the problem in the feed so everyone is made aware of the situation. This ensures that every staff member can provide a little extra hospitality to that guest to make sure he or she returns. Beekeeper is super easy to engage with and deliver the best possible service."Housekeeping - Angelica Ridings, Housekeeping Manager, said Beekeeper is helping her to communicate back-of-the house information to the front of the house. "I love Beekeeper because it allows departments to communicate," Ridings said. "It's also useful when someone is off duty; they can still read daily departmental posts and not have a fear of missing out. I like seeing all the pictures that are posted throughout the day by my co-workers. It helps me appreciate our hard-working staff, and it also boosts morale. When I'm on duty, a TV in the cafeteria streams the Beekeeper news of the day. We can even see pictures of VIPs coming in, so if we see that guest walking in a hallway, we can greet them by name and make their stay extra special."Night Shift - Eric Costley, Night Manager, said he uses Beekeeper to improve safety operations. "Beekeepers allows me to send alerts throughout the hotel without having to stop to find an available computer," Costley said. "Alerts go directly to employee phones, making everyone instantly aware of what's going on. It's the easiest and fastest way to communicate. Because I work overnight, it can be difficult to communicate with staff who work during the day. Beekeeper keeps me connected to people that I don't normally see. I try to celebrate my overnight crew by posting them on Beekeeper once a week. It gives the morning crew an opportunity to get to know people that they don't normally see during the day."Front Desk - Veronica Panameno, Assistant Front Office Manager, said she likes Beekeeper because it's fast and easy, and doesn't require a user manual. "Our mission is to provide personalized service to create a memorable stay for every guest who walks through the door," Panameno said. "That's why it's so important to know who our VIP clients are so that we can attend to their needs a little bit more. I find that employees are more interested and excited to learn what's going on around the hotel. A flyer on a corkboard just doesn't effectively communicate the way Beekeeper does with it's fun, social media-like type of stream. I absolutely love it."Executive Office - Demi Tolomeo, Executive Assistant, said Beekeeper has completely changed the hotel's working dynamic. "I would never want to work anywhere without Beekeeper," Tolomeo said. "We use Beekeeper to celebrate employees monthly with birthday celebrations, as well as to spotlight employees who may win an Icon award - our Employee of the Month program. We also use it when teams are doing well in their department. We'll snap a photo and make sure everybody sees our teamwork."Hard Work Pays Off Connie Rheams, Beekeeper Global Head of Hospitality Sales, said hearing the testimonials of The Watergate Hotel employees makes doing her job worthwhile."I'm so happy to hear that so many employees at The Watergate Hotel across all departments are achieving such success with Beekeeper," Rheams said. "The Watergate Hotel is legendary. With the new renovation, it's become an urban oasis that redefines luxury. When you are this well known, attention to the smallest detail is key, and to achieve that level of service, it takes happy employees who are proud and enthusiastic about engaging with guests."So often hoteliers forget that it's the employees who make the biggest difference in each guests' stay," Rheams said. "The beauty of Beekeeper is that it's a mobile communication channel that gets the right information to the people touching the guest. Workplace communications is an area that we can make the biggest strides for improving the guest experience, and its critical in creating strong employee engagement, reducing turnover and enabling a property like The Watergate Hotel to become an employer of choice. I'm delighted that Beekeeper has been so effective in linking this hotel's non-desk workers. The result is better individual and team performances."

Angie Hospitality to Participate in Industry Expert Tech Panel at NoVacancy Expo in Sydney

Angie Hospitality 10 July 2018
SYDNEY -- Angie Hospitality, developer of the world's first enterprise-class, cloud-managed interactive guest room assistant, built specifically for the hospitality environment, announces that its Head of Global Sales, Michael Vargosko, will participate in a "Tech Panel" educational session at the NoVacancy Accommodation Expo, taking place July 17th and 18th at the ICC Sydney Exhibition Centre in Australia.The presentation, entitled "What's New, What's Hot, What's Coming," will take place at Seminar Theatre B at the Expo on Tuesday July 17th at 3:30 p.m. local time. In this session, Vargosko will join a panel of fellow industry technologists, innovators and hoteliers as they engage in an open discussion about what's trending in hotel technology and what the next five years of innovation may look like. The panel will also explore best practices on how to integrate technology into hotel properties/organisations and how to measure ROI on technology investments."As traveling consumers become increasingly comfortable interacting with advanced technologies such as voice user interfaces and artificial intelligence, we believe that the hotel industry will adopt these solutions more and more in order to improve guest satisfaction and operations efficiencies," said Vargosko. "The future of the industry will be dictated by guest demand for convenient self-service options, as well as technologies that help to streamline operations."Angie Hospitality designs and develops Angie, a 24-hour purpose-built voice-activated solution that meets the needs of guests and hotel staff. Angie features personalized and secure in-room Wi-Fi connectivity, telephony, room controls and access to onsite amenities and information that guests and staff can access via voice or through the high-resolution touch screen.In addition to participating in the tech panel discussion, Angie Hospitality will officially launch its state-of-the-art solution to the Australian market as part of its global expansion during the two-day NoVacancy Accommodation Business Expo trade event. The largest event for hotel and accommodation professionals in the region, NoVacancy is a free-to-attend event with 2000+ accommodation professionals expected over the two days. The exhibition will showcase in excess of 150 vendors and suppliers with innovative products and services focused on running better hospitality businesses.To learn more about Angie's full suite of capabilities and options, please visit

Silver Reef Casino Hotel Spa to Streamline Operations and Improve Guest Satisfaction with Agilysys Solutions

Agilysys 10 July 2018
ALPHARETTA, GA. -- Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that the Silver Reef Casino Hotel Spa has selected a number of Agilysys solutions to streamline operations at their property in Ferndale, Washington. The management team has chosen to implement Visual One, InfoGenesis POS and Eatec to help drive operational excellence while improving the guest experience. The implementation will begin with Visual One Property Management System and later incorporate the two other solutions. "We are excited for this partnership with Agilysys and look forward to deploying these products at our property," said Tony Antalan, Chief Technical Officer at Silver Reef Hotel Casino Spa. "These solutions will give us a 360-degree analytical view of our guests, allowing us to better provide them with the highest quality gaming, dining and entertainment experience. The Agilysys solutions will modernize our operations and allow us to bring added focus on the strategic elements of our business. Our team finds these systems to be very intuitive, and we don't see a situation where the end-user will have a hard time interfacing with it, which made our training much easier. The Silver Reef Casino Hotel Spa team members are very excited about the new solutions from Agilysys, and we can't wait to start using it." The Silver Reef Hotel Spa has 206 rooms and suites available to guests, including Diamond, Ruby, Emerald and Sapphire specialty suites on the hotel's Diamond Executive floor level. The casino gaming floor features more than 50,000 square feet of entertainment and the property offers several dining options. Guests can also enjoy the on-site spa, fitness center, pool as well as a meeting and events space. The management team at the property was looking for an integrated solutions suite that would allow them to get a full view of the customer journey across the property, including the casino. Agilysys' solutions will enable the property operators to obtain a single view of the guest, allowing them to improve the guest experience and increase revenue. "We are pleased to welcome Silver Reef Casino Hotel Spa to our industry-leading stable of gaming customers," said Don DeMarinis, Senior Vice President of Sales, Americas at Agilysys. "The combination of Agilysys solutions they have chosen will ensure integrated operations and provide the staff with access to valuable guest information across every interaction. This will enable them to deliver a superior guest experience and increase revenue-generating opportunities." The Silver Reef Casino Hotel Spa has chosen the following Agilysys Solutions: Visual One PMS - a comprehensive and fully integrated property management system that offers a wide range of features and functionality, including front office operations, guest history, housekeeping, reservations management and more. Its user-friendly screens are laid out in a logical format, with quick-feature icons and drill-down capabilities. The system also offers optional modules for accounting, activities, club management, comp accounting, condo accounting, guest marketing, sales and catering, and spa management.InfoGenesis POS - an award-winning, comprehensive point-of-sale system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. Its strong reporting and analysis features, enterprise-grade menu and item configuration capabilities, and multi-language support drive service flexibility and increased operational efficiency. Eatec - a full-featured inventory, procurement and production system designed specifically for the hospitality and foodservice industries. Along with its core purchasing, inventory, recipe, forecasting, production and sales analysis functions, the software also offers modules for catering, cycle planning, retail management, nutrition and allergens.

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