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  • Next Event


    Hospitality Industry Technology Exposition & Conference

    April 10–11, 2019
    Palau de Congressos
    Palma, Mallorca - Spain

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    Hospitality Industry Technology Exposition & Conference

    Minneapolis Convention Center

    June 17-20, 2019

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    Hospitality Industry Technology Exposition & Conference

    November 12 - 13, 2019
    Festival Arena
    Dubai, UAE


dormakaba Simplifies Upgrade Process for Magstripe Users Moving to RFID/Mobile Access Electronic Locks

dormakaba 4h
MONTREAL, QC, CANADA - dormakaba, provider of the Saflok and Ilco brands of electronic locks, announced a simplified migration path for its magstripe users to upgrade to its Saflok and Ilco mobile-enabled RFID electronic door locks and Ambiance Management Software. dormakaba is a total solution provider for the hospitality industry and one of the top three companies in the global market for access and security solutions."Innovation is at the heart of our company. Providing smart and secure access solutions based on the latest technologies is the foundation of our business," said Mike Lopes, dormakaba senior product manager, electronic locks (Lodging Systems). On March 13, 2019 dormakaba announced it will no longer offer its Saflok and Ilco magstripe products for new installations or renovation projects. dormakaba will continue to support installed magstripe locks until March 25, 2024. "Given the continuous evolution of hotel access to RFID technology, the retirement of our magstripe locks aligns with dormakaba's commitment to offer advanced solutions that deliver a reliable, modern hotel experience."dormakaba understands that security, control and accountability are essential for guest safety and efficient operations. "By replacing our magstripe locks, operators can take advantage of the many features and benefits of our reliable mobile-ready RFID technology," Lopes said. He noted RFID keycards are extremely reliable, cannot demagnetize and require lower maintenance than magstripe thanks to their sealed readers. dormakaba's RFID locks are mobile-ready and offer a proven path to mobile access implementation.dormakaba's line of RFID locks work with its new Ambiance Access Management Software. Ambiance is an ideal solution to manage dormakaba's family of advanced locking systems. The application puts operators in full control of property entry and egress areas by specifying time sensitive access permissions.dormakaba is a total solution provider for the hospitality industry. Its extensive product portfolio gives architects, developers and property managers creative and operational freedom with versatile technology design solutions. Its systems address the functional needs of any hotel type by controlling and monitoring access at every entry point. dormakaba's guest-centric solutions merge security with convenience to create a safer more welcoming environment that enhances the overall guest experience.About dormakaba dormakaba makes access in life smart and secure. As one of the top three companies in the industry, dormakaba is the trusted partner for products, solutions and services for access to buildings and rooms from a single source. With strong brands such as Dorma, Kaba and Best in its portfolio, the company and its numerous cooperation partners are represented in over 130 countries worldwide.dormakaba is listed at the SIX Swiss exchange, is headquartered in Rumlang (Zurich/Switzerland) and generated a turnover of over CHF 2.8 billion with more than 16,000 employees in financial year 2017/18.For more information about dormakaba USA Inc., please visit

Save time, increase security: ReviewPro first company to provide direct response to guest reviews on Google and

ReviewPro 8h
Barcelona, Spain - Hoteliers can now respond directly to guest reviews on Google and without having to leave the ReviewPro platform, sign-in to another review site, or spend time searching for specific reviews to write a response. This new functionality allows hoteliers to instantly respond to guest reviews.The API also offers a solution to hoteliers who want to respond to the increasing volume of Google reviews, but are cautious about giving staff access to the company Google account for security reasons. Staff can now respond directly to Google reviews without having access to the Google company logins, and directly from the ReviewPro platform.Clients are already able to respond to TripAdvisor reviews from the tool, and the development to integrate responding to Google and directly means that for some clients up to 80% of respondable reviews will be accessible directly from the ReviewPro platform. Google provides access to their reviews free of charge, while charge hoteliers on a sliding scale based on the number of rooms at the property."A key part of a successful hotel guest experience strategy is replying to guests, and we have taken the pain out of that process by dramatically reducing administrative time associated with the critical task of responding to guest reviews on the leading OTAs and review sites." Says RJ Friedlander, CEO of ReviewPro, "We are delighted to be the first company in the online reputation management space to offer this kind of API and to empower our hotel clients to be more responsive to their guests."This development is the first of its kind in the industry and marks another step in ReviewPro's commitment to product innovation, driven by our close collaboration with hotel clients to allow them to deliver better guest experiences and increase guest satisfaction, online rankings, and revenue.

Convention Centers Worldwide Implement the InvoTech Uniform System to Improve Operational Efficiencies

InvoTech 15 March 2019
LOS ANGELES, CA - InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID technology to increase profitability for hotels, resorts, casino operators, sports arenas, convention centers and theme parks. The InvoTech System installed at the Melbourne Convention and Exhibition Centre (MCEC), Australia manages the uniform inventory for 700 employees and has been part of InvoTech's extensive worldwide client portfolio since 2012. Click here for more information on InvoTech's Linen, Laundry and Uniform Systems.We Interviewed Mark Punchihewa, Uniform Manager at MCEC regarding the uniform activity at the Convention Centre:What made you be interested in an inventory management system?MP: We manage a large amount of uniforms and employees (700 staff and 10,000 garments). Manually managing the uniform inventory is very labor intensive.What processes were in place before using the InvoTech UHF-RFID Uniform System at the Convention Centre?MP: The only process in place was a manual process, we had no way of maintaining the inventory or knowing what we had. We simply kept a master list of uniforms and we loaded the racks using people's names.Do you now have better control on uniform purchases?MP:We now fully control the uniform purchasing and the budgets. We know what to buy and when to buy it. We also know who has what, all pieces are accounted for.How long did it take for you to start experiencing cost-savings and other benefits?MP: Cost saving benefits in about 6 months, many other benefits right away.How much time and labor are you currently saving per day?MP: Our labor savings are approximately 6 hrs per day / 42 hrs per week for us this represents thousands of dollars of savings per year.What would you say are the 5 most beneficial features of the Uniform System?MP: Controlling losses, purchases, assigning uniforms, washing cycles and laundry activity.What do you think is the most important benefit the system provides for businesses?MP: Labor benefits, time, purchases and inventory control.What is the report (or reports) that you use the most?MP: Inventory and purchasing reports.Do you find the system reliable and easy to use?MP: The system is very reliable and easy to use, self-explanatory. Never had any problems with the system performance.Is the User Guide a useful tool?MP: The User guide is a great addition in case we have questions about functionality.Do you find it easy to train others to use the system?MP: It is very easy to train others, and we usually just train them and give them access for certain functionality only.How good do you find the reports?MP: The reports are used daily, they are reliable and very useful.Have you used the Support Desk? If yes, how would you grade the Support Desk service?MP: We have used the Support Desk and have always been satisfied with the responses and response time. Time difference can sometimes be a challenge!Would you recommend this system to other convention centers/event spaces?MP: Yes, the system delivers so many benefits to operations like us, not sure how other places like ours do it without a system.If you were to move locations would you want to install the InvoTech Uniform System in your new location?MP: Absolutely!InvoTech has over 600 satisfied clients worldwide in more than 30 countries, including hotels, resorts, casinos, theme parks, stadiums, arenas, convention centers, medical centers, cleanrooms, and laundries. Why InvoTech? Because major brands like Hyatt, Marriott, Ritz-Carlton, Hilton, MGM International, Wynn Resorts, Caesars Entertainment, Universal Studios, LEGOLAND, Intel, Pfizer, Madison Square Garden, and Staples Center rely on InvoTech Systems to provide operational efficiency, full-accountability, and turn-key solutions for laundry, linen and uniform management. See what our clients are saying about us.

Runtriz Pay Brings Caesars' Guests Fast, Secure and Simple Payment So They Can Stay in the Game

runtriztm 14 March 2019
Continuing to distance themselves from the competition, Caesars Entertainment (NASDAQ: CZR) properties in Las Vegas have expanded their partnership with Runtriz to launch Runtriz Pay, an innovative new payment service for guests. The use of credit card payment via Runtriz Pay is designed to optimize F&B revenue, efficiency, and guest experience.Runtriz, the hospitality industry's leading developer of mobile solutions, powers the hotel experience in the Caesars Rewards App, which offers an array of services both pre-arrival and during the guest's stay in Las Vegas. With Runtriz Pay, guests can place and pay for orders from restaurants on property or in-room dining, and have them delivered directly to their seat at the race and sports book, keno, bars, and casino floor. Guests stay engaged in gaming, which drives satisfaction, loyalty, and profits."Caesars needed a way to get the efficiency and convenience of credit card payments in the app so that the operators didn't have to take the chance of delivering a drink or food order to a guest that may not be there or want to pay for it," David Millili, CEO of Runtriz, explains. "However, Caesars' systems are highly complex with multifaceted layers of advanced security. What we developed was an intuitive solution that enables the property to reduce risk, receive real-time payments, and offer the convenience of credit card ordering anytime, anywhere."Runtiz Pay delivers both convenience and operational benefits:Available anywhere, on and off propertyAccessible outside of the app via a web browserQuick and seamless implementationEasier to use than televisionsTurnkey credit card payment right out of the boxDrives revenue and service opportunities in areas that have unmet demandReduces risk by capturing payment immediatelyOffers Apple Pay and Google PayHighly flexible and scalable for casino operationsMichael Marino, SVP of Marketing & Chief Experience Officer at Caesars, described how the company deployed Runtriz Pay and the quantifiable results the mobile system has delivered. "New technologies have created a tremendous shift in guest behavior over the past decade and mobile is the direction everything is going when it comes to the hospitality industry. The continued expansions to our app deliver unprecedented convenience and a frictionless service to our guests. With around-the-clock instant access to ordering and payment capabilities, guests spend more. The self-serve orders also incur less labor expense since they don't require a live order-taker. We know our guests value our commitment to world-class service, so we are constantly striving to make it as easy as possible for them to get what they want, whenever and wherever they want it."Runtriz's award-winning platform offers pioneering functions such as searchable menus, gifting, social sharing, multiple payment options via Runtriz Pay, as well as instant ROI via upselling, loyalty, and data-driven marketing tools. The company delivers a suite of innovative digital and mobile guest experience solutions for more than 1,000 hotels globally and now offers Alexa voice integration to all of its clients. For more information visit

Highly Anticipated Twa Hotel At JFK Airport Selects Sabre To Power Its Distribution Strategy In Multi-year Agreement

Sabre 14 March 2019
SOUTHLAKE, TEXAS - Sabre Corporation (NASDAQ: SABR), the leading technology provider to the global travel industry, today announced a multi-year agreement with the TWA Hotel, the only on-airport hotel at JFK Airport, opening on May 15, 2019. The brand new, first-class hotel in the restored landmark 1962 former TWA terminal designed by Eero Saarinen will pay homage to the golden age of travel with midcentury modern-inspired guestrooms, eight restaurants, six bars, high-end retail outlets, 50,000 square feet of event space, a 10,000-square-foot fitness center, a rooftop pool and an observation deck.Since the 512-room TWA Hotel began accepting guestroom reservations in February, the hotel has been utilizing Sabre Hospitality Solutions' SynXis Platform, including SynXis Central Reservations (CR), to power its distribution strategy. When the TWA Hotel welcomes its first guests on May 15, 2019, the TWA Hotel will benefit from the SynXis Platform's advanced technology as it establishes itself in the marketplace, while also securing an effective, future-ready channel strategy that is designed to maximize the revenue of both direct and indirect channels."We are pleased to be working with Sabre Hospitality Solutions' SynXis Platform as our booking platform at the TWA Hotel," said Tyler Morse, CEO of MCR and MORSE Development, the developer of the TWA Hotel. The SynXis Platform is an open-architecture platform that integrates critical hospitality systems to optimize distribution, operations, retailing and guest experience. It includes several components, including SynXis Central Reservations, which provides distribution of rates and inventory through all online and offline distribution channels; connectivity to global distribution systems, online travel agents, website and mobile booking engines; and seamless integration of critical property, revenue management, loyalty and content systems, providing holistic views of hotel guests and revenue."We are very excited to have a role in the operations of this iconic property as it opens," said Clinton Anderson, president of Sabre Hospitality Solutions. "In today's fragmented hotel distribution landscape, we strive to provide our customers with solutions that enable them to get the most exposure from both direct and indirect channels, while providing superior experiences for their guests. When the TWA Flight Center was built in 1962, hoteliers could have only dreamed of being able to manage distribution and operations with such technological precision, knowledge and breadth. Today, Sabre is proud to work with the TWA Hotel as it wholly embraces the future of hospitality while celebrating the past."

7 Cedars Casino Selects Visual One Property Management System for Its Highly-Anticipated Resort

Agilysys 13 March 2019
Alpharetta, Ga. -- Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that 7 Cedars Casino in Sequim, Wash., is implementing Visual One PMS at its new resort set to open in summer of 2020. Agilysys' Visual One PMS will work in conjunction with other already implemented Agilysys solutions to enable a more comprehensive guest view to help deliver unmatched high touch guest service across the new four-diamond resort.As 7 Cedars Casino takes the important step to elevate the 7 Cedars guest experience, it required an expansive and tailored PMS solution with the power to integrate with their food and beverage inventory solution and retail point of sale system."Being able to see and control everything in one place makes all the difference," said 7 Cedars Hotel Manager Debbie Wardrop. "When we are having to go to different software suites for reporting and analysis and are bogged down with having to create or find reports, we are taking valuable time and focus away from providing our guests with the best and most authentic experience possible. Being able to get a concise one pane view will help us be more efficient and allow us to spend more time with our guests to serve them better. That is going to be a real differentiator for us. And, that is what will keep them coming back time and time again."The new hotel will provide visitors to the Olympic Peninsula a true, native northwest experience. With one hundred rooms, the 7 Cedars Hotel will offer state-of-the-art meeting space, four-star amenities, golf and tour packages, and unsurpassed world-class guest experience."We started with one Agilysys solution three years ago--InfoGenesis POS, and now, after Visual One is implemented, Agilysys will be ubiquitous with 7Cedars--present in our retail, F&B, resort and golf operations," said 7 Cedars Director of IT Jim Hough. "That speaks to our partnership and to what Agilysys has been able to accomplish as a hospitality solution provider--putting them at the forefront of our decision making to help us accomplish our business goals in a way that's profitable and successful."Visual One PMS is a comprehensive and fully integrated property management system that offers a wide range of features and functionality, including front office operations, guest history, housekeeping, reservations management and more. Its user-friendly interface is laid out in a logical and understandable format with quick-feature icons and drag-and-drop capabilities. The Visual One suite of products features applications for accounting, activities, club management, comp accounting, condo accounting, guest marketing, sales and catering and spa management."When entering the resort space, it's important to know that you can count on an industry leading property management partner to help you enable the guest journey," said Agilysys Senior VP of Sales Don DeMarinis. "Agilysys is uniquely positioned to offer a comprehensive suite of solutions for casino resorts like 7 Cedars. We value the strong relationship we have forged and look forward to seeing their new world-class venue flourish."

IDS Next Dominates Emerging Hotel Markets and Closes Another Record-Breaking Month

IDS Softwares 13 March 2019
IDS Next, a leading global provider of next-generation technology solutions for the hotel industry, today released their list of new clients in the coveted emerging markets of Asia, Africa, and the Middle East, signing a total of 36 new deals in February 2019.With the explosion of travel into emerging markets, IDS Next has been positioned as the hotel industry's first choice in technology solutions for Asia, Africa, and the Middle East. For decades, IDS Next has demonstrated unrivalled domain expertise as a provider of leading-edge solutions that optimize operational costs, increase revenues, and surpass guest engagement goals for hotels in all market segments, whether enterprise or single property. Their line of innovative solutions include highly integrated hotel management software, restaurant management software, central reservations, hotel channel management, and mobile apps."The future of growth in emerging markets is tremendous," explains Binu Mathews, CEO of IDS Next. "New generations of travelers are seeking out authentic, exotic experiences and leaving behind the once trendy, "Euro Trip" destinations. They are exploring Egypt, Sri Lanka, and Morocco. With news of at least 20 new hotels in the pipeline for South Africa, companies with global targeting need to take advantage of the dramatic opportunities for revenue growth in hospitality in the emerging markets of Africa, India, the Middle East and APAC. Those that deliver innovative solutions combined with client-centered, 24/7 support service in local languages, and a deep understanding of how to foster the sales relationship with different cultures will be the ones to watch."In February 2019, IDS Next successfully closed deals in the following countries:22 deals signed in India including Mayfair Raipur, Ocean Pearl Mangalore, Godrej Tree Club Mumbai & Basilica, Panchagani6 deals signed in Sri Lanka including Arangala Forest Lodge and Galawilla Boutique Hotel & Spa1 deal signed in Nepal at Hotel Sabrina1 deal signed in Rwanda with La Palme Hotel2 deals signed in Ethiopia with Infini Coffee Bar and Dallol Resort Hotel & Spa1 deal signed in Kenya at Maiyan Resort, Nanyuki2 deals signed in the UAE including Spark Residence Hotel ApartmentsIDS Next software and technology solutions are trusted by over 4800+ hotels in 40 countries across South Asia, South-East Asia, Africa, Middle East, Sri Lanka, the Maldives and Oceania. Consistently at the forefront of innovation, IDS Next's team is determined to empower the hotel industry in emerging markets to exceed their operational and guest engagement goals.To learn more, please visit

INTELITY to Attend April's HITEC Europe Conference in Mallorca, Spain

INTELITY 13 March 2019
Los Angeles, California - INTELITY, the provider of the broadest enterprise guest engagement and staff management platform for hospitality, will be attending HITEC Europe which will take place in Mallorca, Spain this April 10-11. HITEC Europe is part of the world's largest hospitality technology conference brand, which brings leaders and professionals together to cover the latest trends specific to the industry."We are actively pursuing continued growth in Europe and our presence at HITEC provides considerable access to key players and decision makers from across the region," said David Adelson INTELITY President and COO. "The European market is looking for solutions that the INTELITY platform provides, including ways to increase their connectivity across property and streamline daily operations."The INTELITY platform offers a complete suite of tools that create a seamless connection between hotel guests and staff. The platform integrates with over 120 operational systems including PMS, POS, room controls and loyalty programs through INTELITY Connect. Features like mobile check-in and mobile key solve some major challenges European hoteliers face today. Other solutions include multilingual digital access to amenities and services, TV casting, and much more. Using INTELITY Staff, management teams have access to advanced business intelligence tools to gain actionable insights into guests behaviors and preferences. The INTELITY platform is currently in use in more than 200,000 rooms across the globe.Email or visit our website to schedule a time to meet with a member of the INTELITY team at HITEC Europe.

ALICE helps the Luxury Chable Resort take Communication and Staff Operations to the Next Level

ALICE 13 March 2019
Para leer el comunicado en espanol, haga click aqui.ALICE provides Chable Resort & Spa with an operations system to record and track internal guest requests for effective and efficient communication.The Leading Hotel of the World Chable Resort has selected ALICE's full suite of staff communication and task management tools, as well as white-labeled app for their guests, to improve staff communication, enhance operations, and better engage guests across its 40 luxury villas located in the Mayan jungle. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. In 2017, ALICE acquired concierge software provider GoConcierge to augment its technology and customer service offering.At the time of implementing ALICE, Chable Resort had developed standard operating procedures (SOPs), but had yet to fully distribute and communicate them to all departments (the Resort opened in 2016). By implementing ALICE, SOPs are now stored as Logbookitems, which makes them easily accessible to all staff members. When changes to SOPs are made, additions are uploaded as new Logbook items and immediately available to every department. This was a new feature in ALICE designed specifically for the resort and it ensures that everyone is on the same page when it comes to following procedures.Another aspect that had impacted operations at the resort prior to ALICE was communication amongst management, and staff in general. Previously, personal cell phones were used by management to communicate requests or report anything that needed to be addressed. This had two further implications. One being that the only way for management to see if a task had been completed required scrolling through a chat history, and the other being that on days off, management would still receive messages that were often unrelated to their team.By upgrading to ALICE, managers will no longer be bothered by messages on their personal cell phones and will only receive requests that exclusively pertain to their areas, allowing for managers to fully disconnect from work. The issue of identifying if a task has been completed has also been addressed, as ALICE workflows enable the manager to see when something has been completed through the ticket history.Moving over to ALICE has also meant that radio is no longer the main channel of communication. This has benefitted the property in many ways, especially because radio chatter is no longer overheard by guests.For Rooms Division Manager Eva Lopez, the transition to ALICE has been a positive one. "There's a big difference. Right now, we can record every internal and guest request and now we know how long each request will take."

Quore is Fast Becoming One of Hospitality's Most Powerful Technology Tools

Quore Systems 12 March 2019
Franklin, Tenn. - When technology companies enter the hospitality industry, they often face considerable challenges, especially when the vendor is introducing a product to the market that already has established competitors. This David vs. Goliath scenario can be intimidating and dissuade even the most brilliant technology minds. However, Scott Schaedle, hotel engineer and technology visionary, saw this challenge differently. When conceptualizing and launching Quore seven years ago, Schaedle said he didn't consider the start-up an underdog. Although his arsenal of workforce communications and housekeeping management tools was small in 2012, and the company's headquarters here was even smaller, the Quore founder and president said he knew how badly staff communication and guest engagement needed to be improved in hotels, and this need outweighed any hesitation to launch what is now the No. 1 housekeeping management solution in the industry."When I started tinkering with the idea of Quore, I had no idea what it would become," Schaedle said. "I saw the future of hotel automation differently; an existing workflow automation, preventative maintenance, and guest-response solution was already dominating the market, but it wasn't because it was the best or that it allowed operators to run hotels 'their way'. . . it was simply first to market. I saw the need for a cloud-based service-optimization platform that would change the way hoteliers work with colleagues and interact with guests. I designed Quore not just as a great product, but as a company that strives to make the lives of hoteliers easier. We started out small, but by listening to the needs of operators, we've become an industry giant with an offering of more than 30 powerful software features that are winning awards, improving operations and increasing guest satisfaction at hotels across the globe."Today, Quore is 3,600 hotels strong and it anticipates that number will grow to 5,000 hotels by the end of 2019. Quore solutions are available in 22 languages and are being used by 560 management companies (more than half of the top 100 highest-earning hotel management companies in the U.S.), 80 hotel brands (including IHG, Hilton, Choice, and Marriott) and independent hotels representing over 65,000 unique users in more than 29 countries. This rapid success has enabled Schaedle to expand Quore's headquarters to a 26,000-square-foot Franklin facility last month, scaling operations in preparation for even further growth and adoption.Quore develops innovative cloud-based solutions that hotels use to run their day-to-day operations more efficiently. The software improves communications between guests and staff by streamlining housekeeping, guest relations, engineering, and every other aspect of running a hotel. Quore enables managers to keep track of staff to-do's, tasks and track overall productivity across their hotel from their desktop or smartphone. Ownership groups can view their entire portfolio at any time and approve capital expenditures with ease. Quore's customers have experienced real results with some achieving a 50% improvement in their problem-handling scores. Historic data and records become easily accessible and understandable than ever so that growth and measurable improvement is attainable."Quore has quietly been working behind the scenes to give hoteliers the right tools make their jobs easier, no matter which departments they are in," Schaedle said. "We've been content to let our growth happen organically, but now we feel confident approaching the market more aggressively. People know about Quore entirely through word of mouth, but that's about to change as we embark on an exciting public relations and marketing campaign focused on highlighting our customers' successes with employee and guest engagement. Quore's expansive market penetration speaks volumes to our solution's competency and our company's commitment to hospitality. It's simply too good of a story to keep quiet any longer. So, keep your eyes and ears open - there's a lot in store for users of Quore."To learn more about Quore or to request a demo, visit

Award-Winning Alfond Inn Enhances Luxury Experience with In Room Wine by the Glass Powered by Plum

Plum 12 March 2019
Plum, the hospitality industry's revolutionary technology that aims to revolutionize in-room dining programs, today announced that guests staying at the Alfond Inn in Winter Park, Florida, can now enjoy the convenience of in-room wine on demand in the property's upscale suites.The Alfond Inn at Rollins has been singled out once again as a top hotel in the Conde Nast Traveler 2018 Readers' Choice Awards. The hotel was also just named Central Florida's Best Wedding Venue by the Orlando Sentinel's Best Bets awards for the second year in a row, as well as the Best Local Hotel for Meetings and the Best Local Place for Weddings by the Orlando Business Journal. The property is a refined and stylish boutique hotel that offers 112 guestrooms, 10,000 square feet of flexible meeting space, along with many unique event spaces, the award-winning Hamilton's Kitchen restaurant, a pool, fitness center and beautiful outdoor courtyards. Currently deployed exclusively in their suites, the Alfond Inn is the second hotel in Orlando to offer Plum."For hotels to establish, strengthen and sustain lasting relationships, guest experience is everything," says Debbie Potter, Director of Sales and Marketing at the Alfond Inn. "Since we've introduced Plum, the feedback has been great. Our guests are delighted and can't help letting us know how much they love the unique treat in their room."Catering to guests has changed dramatically over the years, yet most hotels have struggled to keep up when it comes to updating their F&B services. Guests want a frictionless, personalized experience that makes them feel as if they are at the height of luxury and care. That is where Plum comes in. Much like a high-end Nespresso appliance, Plum delivers the convenience of a perfectly preserved and chilled glass of wine to guests in the comfort and privacy of their hotel room. Plum holds and preserves two bottles, uses cloud software to track and bill guests, while also letting the hotel staff know when the guest needs a new bottle. For the benefit of hoteliers, Plum has software that rewards guest loyalty and can recognize a birthday or anniversary. All this comes together to enable hoteliers to unlock new revenue streams, while reducing delays and demands on staff."General Manager, Jesse Martinez of the Alfond Inn, adds, "Our guests deserve the best and with Plum, they enjoy a unique luxury amenity which makes their experience even more memorable. Plum is an offering that is going to keep us at the number one spot for hotels in Florida and help set us apart to become number one in America.""We're honored to be partnering with the elegant Alfond Inn," said Founder and CEO of Plum, David Koretz. "Plum is a next-gen amenity that is going to fit in perfectly with the ambiance at this already exquisite boutique hotel."Along with the Alfond Inn, Plum has partnerships with leading independent hotels and chains, including the Four Seasons, St. Regis, Waldorf Astoria, Conrad, Sheraton, Westin, Auberge, Gemstone Collection, Woodside and Rosewood flags.To learn more, visit

Hospitality Technology Leaders Recognized for 2018 Achievements

IDeaS 12 March 2019
IDeaS Revenue Solutions and its global ecosystem of partners strive to deliver better revenue management solutions to hotels all over the world. During ITB Berlin on March 7, 2019, partner representatives were recognized and awarded by their IDeaS peers for their exemplary levels in four categories: Innovation, Client Focus, Results Focus and High Performance, and Team Spirit and Leadership.For the third year, IDeaS Global Partner Ecosystem Awards recognizes individuals fiercely committed to driving mutual client success, dedicated to pricing and revenue management excellence and who power the industry forward through innovation.Winners of the 2018 IDeaS Global Partner Ecosystem awards include: InnovationMatthew Lane, Springer-Miller SystemsClient FocusAndrew Buttigieg, RMS Hospitality SolutionsValerie Katz, TravelClickCaryn Babstock, MaestroResults Focus and High PerformanceNick Clarke, GuestlineMichelle Roycroft, AmadeusShane McPhail, RoomKeyPMSTeam Spirit and LeadershipAna Gloria, Host Hotel SystemsRachel Pelikan, Oracle HospitalityHelen Chiuriri Mpayah, res:harmonicsNeil Ramsey, res:harmonicsAmjad Mohammed, res:harmonicsValerie Katz, reservation solutions, implementation manager, TravelClick, said: "I am honored and very appreciative to be the recipient of this award. Reading all of the nomination notes was incredibly heartwarming and reinforces the reason I love what I do. I also wanted to acknowledge my wonderful team that supports me and strives to be client focused every day."Matthew Lane, senior software developer, Springer-Miller Systems, said: "I think this award is a reflection of the approach to integration shared by Springer Miller and IDeaS. The key to success is finding the solution that works the best for both applications."Joseph Martino, senior vice president and chief business development officer, IDeaS, said: "IDeaS always looks forward to this annual event during ITB Berlin. Anytime we can recognize the high-performing individuals transforming the hospitality industry, we will seize that opportunity. Their continued passion for technology and the well-being of our mutual clients keeps the industry moving, onward and upward."For more information on becoming a Global Partner Ecosystem member, click here.

Infor Continues to Modernize Revenue Management Functionality for Hoteliers

Infor 11 March 2019
Infor, a global leader in business cloud software specialized by industry, today announced, the completion of a transformative upgrade to Infor EzRMS Mobile as well as the Infor EzRMS Pricing Engine, key components of the company's overall portfolio of Hospitality Revenue Management Solutions. The mobile application, available through Google Play Store and Apple App Store, delivers the right information at the right time so hoteliers can analyze trends and make more informed pricing decisions on the go.The newest iteration of Infor EzRMS Mobile was designed based on feedback from the revenue management community. It is one of the only revenue management mobile applications that allows users to view their most important metrics instantly, including total revenues, and adjust pricing and control decisions, while checking what competitors are doing, and update selling strategies on the go. An enhanced recommendation screen allows users to review Competitor Rates, amend their BAR Rates and restrictions as well as push these decisions to all interfaces. Best Opportunities have also been introduced for easy review of days with the highest additional revenue opportunities. With this application, customers no longer have to use their desktop if they want to review or change a rate. Now, if they are in a meeting, out of their office and they hear of something unexpected, they can review their figures and change their strategy accordingly directly from their mobile.Infor's sophisticated Pricing Engine infused with AI capabilities now addresses the industry need to deliver optimized pricing recommendations to support flexibility needs for different properties and markets. Specifically, it now operates under three different modes. The first is BAR Recommendations at Hotel level, the second is BAR Recommendations at Room Category level, and finally Price Value Recommendations if a property doesn't have a BAR grid and/or work in a highly price sensitive market, Infor is able to recommend the best price value by room category (value)."Infor's applications have been instrumental in helping our organization develop a functional revenue management plan," said Tobi Kuhlang, Vice President, Revenue Management & Distribution, The Lux Collective Ltd. "We look forward to taking advantage of this new mobile functionality to continue developing better forecasts, pricing, and optimization strategies."Infor EzRMS is specifically designed for the hospitality industry, and helps hoteliers sell the right product to the right customer, at the right time, through the right channel and for the right price. The application automatically calculates demand forecasts for the future use hotel rooms, and recommends the appropriate selling strategies, such as open/close rates, stay controls, open/close room categories, and overbooking levels-maximizing yield and profit."Infor is committed to redefining the user experience, and mobility is a pillar of that strategy. Functionality, forecasting and optimization have been up-leveled, and hoteliers of all sizes can confidently set pricing strategies from anywhere, at anytime," said Stan van Roij, Vice President, Hospitality Solutions, Infor. "A leading-edge revenue management solution is critical in an industry where pricing sets you apart from competitors, and options are plenty for consumers. Modern technology can help improve the bottom line and maximize occupancy and revenue, and Infor is committed to delivering a scalable system that can quickly navigate through rapid changes in market conditions and demand trends."

STAYERY powers its digital guest journey with apaleo at the core

apaleo GmbH 11 March 2019
STAYERY caters to young professionals, which have their own unique set of expectations when traveling: a modern, recognizable brand, simple check-in, great value, and more. Architecture and design is crucial, but technology surely plays an important role on the operational side. The STAYERY team knew they needed a core system that could automate tasks to reduce wait times and connect seamlessly to other systems that the serviced apartment brand wants to use. After assessing the market, it became evident that apaleo was the one for the job. Its easy-to-use PMS, coupled with its completely open platform and store allowed STAYERY to fully automate check-in/check-out and connect applications like Hotelappz for CRM and guest communication, UP booking engine (IBE), a channel manager, and even its own, self-developed check-in terminal. All was set up and live in a matter of days."We had some concerns that getting our technology stack set up would be a hassle, but apaleo is so quick and easy to work with. In fact, we were able to do the setup of our first property almost entirely on our own with little support. We even plan to bring the coming properties live completely on our own," said Hannibal DuMont Schutte, Managing Director and founder of STAYERY. "apaleo is also the only provider that doesn't charge exorbitant set up and integration fees, saving us on costs which we can pass back to our guests vis-a-vis highly competitive room prices."apaleo's quickly growing platform allows hotels and apartments to completely customize the way they set up their systems and applications to improve the digital guest journey for guest segments of all shapes and sizes, from Gen Z to Boomer and beyond."Hotels have struggled long enough with their PMSs - hidden fees, long wait times for set up and integrations, difficult to use shouldn't be such a headache," said Philip von Ditfurth, co-founder of apaleo. "We've really enjoyed watching STAYERY prepare to go live with a set of forward-facing technology that is sure to dazzle its guest segment. And the setup STAYERY chose is ideal for the upcoming rollout."About STAYERYFounded in 2016, STAYERY operates boutique apartments throughout Germany. The STAYERY in Berlin-Friedrichshain with 85 apartments already received its first guests at the beginning of February. A further STAYERY with 126 apartments will open in autumn 2019 in Bielefeld directly at the main railway station. New openings are also planned in Cologne with 28 apartments and in Frankfurt-Sachsenhausen with 139 apartments.

HRS Hospitality & Retail Systems announces partnership with SmartHOTEL

SmartHOTEL 7 March 2019
HRS Hospitality & Retail Systems is pleased to announce the creation of an official partnership with SmartHOTEL, a channel management and online distribution solution provider.SmartHOTEL are specialists in Oracle integrations, with a primary focus on hotel distribution solutions for OPERA and Suite8 systems. It is their deep integration and support for these specific functionalities which differentiates them from other Channel Manager providers.Many of HRS' customers already have experience of operating with SmartHOTEL. Their long-term cooperation with Micros-Fidelio, and later Oracle Hospitality, helped to motivate HRS' desire for this alliance. One of the major benefits of this new contract is that customers will be able to obtain these solutions in a much more flexible way, as well as directly from HRS.SmartHOTEL offers a Smart Channel Manager which allows Hoteliers to manage their rates, inventory, and restrictions on OTA channels in online mode and to automate reservation delivery directly into their PMS. It also enables seamless integration with Simple Booking."I am happy to say that our new direct contract with SmartHOTEL will allow us to offer its Channel Management solution to our valued customers in any country that has an HRS presence, including implementation and support services," stated Mr. Alexander Leferov, Business Development Manager at HRS International.Derreck Weterings, Director of Strategy & Solutions at SmartHOTEL, added "We are proud of the fact that HRS has chosen us to be their Online Distribution partner. Being the technology provider of the (former) "Micros Channel Manager", it was a challenge to think of new ways to serve our international customers in the most effective way. In this renewed partnership with HRS, we have found a way to provide the market with a one-stop-shop solution. By combining the presence and extensive product portfolio of HRS together with our strong distribution platform, we can solve the distribution challenges of independent hotels and chains worldwide."HRS are excited to incorporate this new product and look forward to a long and productive collaboration with SmartHOTEL.HRS Hospitality & Retail SystemsFounded in 1990, HRS was created with the aim of providing a superior customer experience, both for service industry companies and their clients. Now in its 29th year, HRS provides innovative management solutions for: hotels, restaurants, retail chains, stadiums, spas and fitness clubs. HRS has an impressive portfolio of products and services, these include: pre-project analysis, hardware and software supply, strategic IT consulting, solutions implementation and integration, staff training and consulting, 24/7 technical support, plus a wide range of professional customer services. The company has developed an excellent reputation for providing quality services together with a strong global presence. HRS has established itself not just as an IT solution provider but also as a proactive contributor to the hospitality industry.SmartHOTELOver the past 16 years, SmartHOTEL has been helping Hoteliers find their way through the exciting and confusing world of online distribution. From an office based in the Netherlands, our team serves hotels and chains worldwide by providing channel management and tailored PMS integrations. Much has changed over the last years, but our goal remains the same: simply connect hotels to the world. For any questions regarding our solutions or anything else, feel free to contact us on +31 (0)182 75 11 18, or MartiMarketing and Event Manager EMEAHRS Hospitality and Retail Systems GmbHTel: +49 211 54080 144smarti@hrsinternational.comwww.hrsinternational.comDerreck WeteringsDirector of Strategy & Solutions SmartHOTEL Tel: +31 182 75 11

protel announces industry-leading integration with Serenata CRM

protel 6 March 2019
Dortmund/Germany - Serenata CRM, the specialist for customer relationship management (CRM) and digital marketing, and protel hotelsoftware GmbH, which offers cloud-based advanced property management systems (PMS), today announced the industry's most advanced 2-way integration between protel On-Premise and protel Air. Established in 2018, the technology partnership between Serenata CRM and protel has resulted in a robust, fully integrated, and standardized solution for the hospitality industry.Unlike conventional systems, the deep 2-way integration with protel.I/O lays the groundwork for specific recommendations and guidance on what measures hotel staff should implement in a given situation, thus ensuring personalized customer service for every guest.Serenata CRM is a leading provider of cloud-based guest communication and CRM solutions for hotels worldwide. By integrating guest data from the property management system (PMS), from central reservation systems (CRS), and combining this with website visitors' intent and interests in real-time, Serenata CRM is able to create a 360deg view of the guest unlike anything seen before in the market. Serenata CRM enables hotels to communicate with guests in an exactly tailored, targeted and relevant way using both historic guest information and real-time intent data before, during and after a stay. The goal is to strengthen the ties between guests and their chosen hotels by enhancing customer satisfaction.Serenata's technology partner protel offers, among other things, entirely cloud-based or locally-installed PMS solutions as well as scalable hybrid solutions. This smart integration works both with the cloud-based and with the server-based (on-premise) version, thus protecting customers' future and investment. Various versions are tailored to meet specific client needs and can be used by a wide range of customers - from small independent companies to multinational hotel chains.The seamless integration of both systems allows a wealth of different functions via a standardized interface. This technology integration enables a comprehensive exchange of data between both systems and the transformation of data into usable knowledge for personalized CRM and guest services. The partnership with Serenata CRM has already proved successful with several prestigious hotel chains in the GAS, UAE and APAC regions, both for the cloud-based and for the on-premise versions."Together with protel, we have built an integration that allows our joint customers to truly benefit from the synergies of protel's leading PMS and our next-generation CRM. The future lies in intelligent systems that are helping hoteliers to offer every guest a unique experience based on personal preferences and tastes, thus helping to achieve a lasting increase in revenues and customer satisfaction," said Dieter Dirnberger, CEO of Serenata CRM."Our new integration with Serenata CRM supports our best of breed integration approach. The recent in-depth analyses and tests - crucial for a successful certification process - clearly demonstrate that Serenata CRM is a leader in this competitive field. Our on-going collaboration will continue to drive innovations in hotel solutions, bringing guest-preference data to the forefront of daily operations," said Jeremy Armes, Marketing Director at protel.About Serenata CRMSerenata CRM is a worldwide leading provider of guest communication and CRM solutions for the hotel industry. Founded in 1996, Serenata CRM has over 20 years of experience in the hospitality business and is part of the NextGuest Technologies Group which also includes HEBS Digital as a specialist in digital marketing. Serenata CRM offers the first fully-integrated guest engagement, acquisition, and marketing platform for the hotel industry that combines historical guest data with real-time intent data allowing hoteliers to tailor a personalized experience second to none. Serenata CRM integrates with leading Property Management Systems, Central Reservation Systems, Online Reputation Management Systems, websites and other systems. Serenata CRM is continuously nurturing these data sources with real-time intent and digital behavior information of guests and potential guests on websites to build a 360deg view of all guest data. The guest profiles are used for enhancing the guest experience online, offline and for e-marketing communication.By tracking and scoring website visitors' interests and intentions, hoteliers can tailor the messaging, content and offers on the website and in the booking engine. Personalized newsletter invitation and offers help hoteliers to increase the number of marketable profiles using Serenata CRM by over 600%. This has become inevitable for many hotels after recent introductions of privacy regulations like GDPR that eliminated a large part of the hotel's marketable profiles due to lack of marketing consents.With Serenata CRM Suite, guest communication becomes targeted, dynamic and kept relevant before, during and after the guest stay with the aim of a satisfying experience building long-term guest loyalty.About NextGuest TechnologiesNextGuest Technologies is an integrated hospitality technology and digital marketing company comprised of HEBS Digital and Serenata CRM. Combining our leading technology with innovative strategy, design, and digital marketing solutions, we are closing the loop on the customer journey with the first fully-integrated guest engagement, acquisition, and marketing platform. NextGuest Technologies helps hoteliers to increase direct bookings and revenue, lower distribution costs, and increase the lifetime value of guests by combining the power of CRM with guest acquisition marketing. Its diverse client portfolio spans the globe and consists of top luxury and boutique hotel chains, independent hotels, resorts, casinos, franchised properties, hotel management companies, and DMO and tourist offices. NextGuest's mission is to continue to build a portfolio of innovative technology companies that are paving the way in the industry - exclusively focusing on companies that are the best at what they do in the hospitality space.About protelprotel offers technology and service solutions specifically and exclusively for the hospitality industry. The consistent focus on the needs of a single industry makes us one of the most experienced and successful providers of advanced property management systems (PMS). Whatever the requirements, whether installed on-site, web-based in the Cloud, or as a hybrid solution, our flexible and scalable software solutions cover the full industry spectrum, from small independent hotels to multinational hotel chains. Founded in 1994, protel hotelsoftware GmbH operates under the leadership of managing partners Ingo Dignas and Manfred Osthues. With headquarters located in Dortmund, Germany, branch offices in Berlin, Vienna, Austria, and Atlanta, USA, plus a dense network of partner companies working in close cooperation, protel enjoys a worldwide presence. In over 93 countries, hotels and hotel management schools around the world attest to protel's high- level expertise and reliability, a third of them using protel Cloud Solutions.Contact:protelJeremy ArmesDirector of Marketing, protelPhone: +49 231 915 930Serenata CRMThomas HoeferManaging DirectorNeumarkter Strasse 1881673 MunichTel.: +49 89 929 003 - 0E-Mail:

Hotel Internet Services Releases In-depth Analysis on Hotel Guest Wi-Fi and IoT Expectations in 2019 and Beyond

Hotel Internet Services (HIS) 6 March 2019
Clearwater, Fla. -- Hotel Internet Services (HIS), a full-service provider of internet services and solutions, has announced the release of a comprehensive new white paper examining how advances in consumer technology have impacted and heightened guest expectations of hotel Wi-Fi and related services. Utilizing feedback from a recent survey conducted with more than 670 guests and 200 hoteliers across the United States, the white paper demonstrates how the expanding functionality of smart personal devices and evolving online guest behavior is placing greater strain on hotel Wi-Fi networks. By comparing the results of the 2019 survey with a similar survey conducted in 2015, the white paper also illustrates how guest demand for faster, more flexible and secure internet-based services is continuing to increase at a rapid pace.Entitled "Meeting Hotel Guest Wi-Fi Expectations in the Age of Hyper Connectivity and IoT," the HIS white paper reveals several notable findings. These include the fact that guests attempting to connect multiple devices to a hotel's Wi-Fi stands at 76 percent, an increase of almost 10 percent since 2015. Just as relevant to adequate property bandwidth performance is the type of content and online activities that guests seek while traveling. More than 90 percent of hoteliers surveyed in 2019 for instance, rated online content streaming to be among the most highly sought out services by guests. With guests also increasingly accustomed to devices such as Google Chromecast or Amazon's Fire TV in their homes, 65 percent of today's guests indicate a desire to access the same casting abilities in the guestroom, up from 52 percent in 2015. Another 65 percent of guests further indicated a preference to cast an array of apps in addition to content streaming, further placing greater resource demands on a hotel's Wi-Fi service."Hoteliers have understood the importance that guests place on Wi-Fi for some time now, however, many may not fully grasp the implications of how quickly consumer technology and online guest behavior is evolving and what that means to how Wi-Fi and related services are being offered at their properties," says Gary Patrick, CEO of Hotel Internet services. "With new devices and abilities experiencing more frequent use among an ever-greater majority of the guest demographic, this white paper provides hoteliers with vital details on the types of functionalities that networks now need to be able to cater to, as well as shedding light on current guest expectations versus hotel performance realities."Of significant note to hospitality professionals is that more than 90 percent of guest HIS survey respondents indicated that access to a hotel's Wi-Fi was very important. Another 85 percent stressed that Wi-Fi quality would affect their decision to rebook with a specific property or hotel brand. Yet while hotelier respondents likewise indicated the importance of signal quality in high numbers, more than 80 percent of guests disclosed that they often encountered issues with poor signal coverage. With personal data security often being noted as a top guest concern, HIS survey data likewise indicated that more than 90 percent of guests are worried over such issues when staying at a hotel. However, despite more than 80 percent of hotelier respondents identifying Wi-Fi data security as being very important, over 60 percent indicated that they felt improvements could be made to their existing network.To download a copy of the HIS white paper on guest Wi-Fi expectations and IoT trends, please click here.For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email

Zaplox and protel Unlock the Power of Mobile Guest Journey

protel 6 March 2019
More than 14,000 hotel customers with about 1.4 million hotel rooms will now have the opportunity to enrich their mobile guest experience, thanks to the partnership between two hospitality technology leaders - Zaplox and protel hotelsoftware. The two companies sophisticated integration between their innovative platforms will enable protel to offer Zaplox's mobile guest journey as an integrated solution to its hotel customers and their guests from within protel's hotel management systems and mobile app.By leveraging the Zaplox Software Development Kit (SDK) in this partnership protel and its distributor network now has the possibility to offer a mobile guest journey, with mobile check-in, mobile keys, and mobile check-out to protel customers. This is unique open architecture connectivity solution (API) is a proven and scalable product which enables partners and hotel companies that already have a guest engagement app in place to take them to the next level with Zaplox's powerful features and functions. In addition, protel customers will also have access to the Zaplox Kiosk, which is an alternative for hotels to offer check-in and check out with mobile keys or key cards at arrival."protel is one of the most experienced and successful suppliers of advanced hotel management systems and is an important partner to us with approximately 1,4 M hotel rooms on their platform. Our partnership means that our mobile guest journey technology will be available to their current and future hotel clients, and increases our presence and position in the market - something that of course is valuable to us," says Magnus Friberg, CEO Zaplox.Zaplox eliminates the traditional hassle of front desk lines and check-in delays for a seamless arrival. Guests can check-in and securely access their room key using their smartphone, act on special offers, checkout, make payments and book their next stay. Hotel staff and management can also access data, manage options and create customizable communications using the intuitive administration portal.Magnus Friberg adds, "At Zaplox, we are dedicated to developing solutions and partnerships that help hotels create seamless guest experiences at every touchpoint to drive new revenue opportunities, positive reviews, and loyalty. We're thrilled to work closely with protel to provide mobile key technology to protel customers and look forward to our mutual success for many years to come.""We welcome the new partnership with Zaplox. Not only as a robust and much-in-demand mobile key integrator in its own right, but also as further proof to our commitment to a best-of-breed, vendor-neutral protel Services Marketplace. Zaplox, with their open system architecture and passion for enabling the delivery of better guest-experience in hotels, are very much aligned with our own view on how best to serve this rapidly-changing industry." says Ingo Dignas, Co-Founder and CEO at protel.ITB attendees are invited to meet the protel team at Hall 8.1 Booth #103 to explore the range of customized hotel software solutions and easy 3rd Party Integrations.The partner agreement was previously communicated in Sweden as a press release 2018-06-07. To learn more about Zaplox, please visit protel hotelsoftware GmbHprotel is the hotel PMS and platform pioneer with over 14,000 hotel customers in 90+ countries. protel's new enterprise hospitality platform - consisting of an enterprise service bus called protel.I/O and a multi-hotel solution called protel CENTRAL - is a breakthrough for the industry. It's the only technology that allows hotels with multiple integrations to aggregate all specialist technology behavior to a central level, thus creating a secure, vendor-neutral, open infrastructure to store, access, integrate and use their data from any guest touchpoint in real time. As a result, hotel CEO's, CIO's and CMO's can take control of their technology infrastructure and create best of breed ecosystems that deliver best-in-class guest experiences. protel's global headquarters were established 24 years ago in Dortmund, Germany and U.S. headquarters are in Atlanta, Georgia.www.protel.ioAbout ZaploxZaplox helps hotels and vacation homes to create a modern and profitable mobile guest experience. Zaplox is a market innovator of the mobile guest journey and mobile key services for the global hotel market with a total market potential of 20 million hotel rooms. Zaplox works worldwide and offers a turnkey platform including a mobile key application to handle the guest's hotel stay. With the help of mobile technology, Zaplox offers an added value by providing the hotels with a better way to check in and check out, as well as distributing mobile keys to the hotel rooms directly to the guest's mobile phones. The system saves time and costs and gives the hotel a direct communication channel with the guests and the opportunity to generate additional revenue. Zaplox works on all major smartphone platforms supports locks and hotel systems and replaces or co-exists with keyboards, code locks, and physical keys. The Zaplox system has been in commercial use since 2011 in the delivery of more than 2 million guest nights. Zaplox was founded in 2010 at IDEON Science Park Lund, Sweden, and has offices in Europe and in the US. Zaplox share is listed on Nasdaq Stockholm First North. Sedermera Fondkommission is the Certified Adviser for Zaplox, e-post, telephone +46 40-615 14

How Luxury Hospitality Brand AKA Standardizes Operations Across 10 of Their Properties

ALICE 6 March 2019
Luxury hospitality brand AKA has partnered with ALICE to standardize operations across ten of its properties. ALICE is the hospitality industry's leading operations technology, connecting every staff department through one platform for all communication and guest requests. Over two thousand hotels and luxury residences around the world have chosen ALICE to streamline operations and communication with a single platform.AKA balances the space and comfort of a fully-appointed luxury condominium with the style and hospitality of an intimate hotel. Designed for weekly and monthly stays in some of the most desirable destinations across the globe, the AKA experience begins at the moment of reservation. Whether it's a month in advance or after the resident arrives, AKA offers a multitude of luxury services, from curating a personalized grocery order to be delivered upon arrival, to booking the best tickets or the hottest restaurant reservations, to custom fitness and wellness programs. By improving resident request tracking, staff communication, and maintenance management through a single software platform, AKA is able to deliver its services to residents seamlessly.The partnership began with a rollout at AKA West Hollywood, and from there continues to expand, eventually to be implemented in ten AKA properties. Jessica Maidat, AKA Portfolio Operations Director explains, "After a demo with the ALICE team, we easily saw how ALICE was the solution to enhancing our operations, communication, accountability and overall productivity. This system has assisted us in our continued dedication to operate smoothly and efficiently, while elevating our residents' experience."Before ALICE, AKA Resident Services team members used a variety of systems to facilitate interdepartmental communication. Although resident requests were always handled as promptly as possible, the team felt a streamlined system would be more beneficial, with all communication in one place preventing delays or miscommunication. Indeed, ALICE allows team members taking requests to send them directly to the team members handling them, ensuring all tasks are completed quickly and efficiently. Additionally, all team members can now view the workflow of each and every task -- everyone is always on the same page in real time.The AKA team members are thrilled to have a toolset that allows them to meet resident expectations without a hitch. With ALICE, accountability has increased; team members can create reminders and alerts for requests, check task status, and respond to resident requests or concerns with lightning speed through SMS. Furthermore, the volume of resident requests can now be tracked effectively; staffing levels have been aligned to these metrics, making better use of operational budgets and ensuring complete coverage at the most needed moments.AKA management recognizes a deep impact not only on staff communication, but also on resident engagement and satisfaction. With today's technological norms, guests appreciate the ability to have quick and simple interactions via text as opposed to phone calls or emails. While travelers still enjoy the face-to-face nature of the hospitality industry, mastering these technological conveniences is key in offering the most elevated and complete resident and guest experience.With eight AKA properties already successfully launched on ALICE, two more properties will follow in the coming months. Of the support team, Jessica notes, "The ALICE team is equally supportive from the discovery phase, through implementation, to post launch. They ensure each property's operation is running smoothly after launch, assessing each property's database to ensure the system is being well used."

"Maestro PMS Analytics BI Tool Gives Us the Ability to Target the Right Market with the Right Product at the Right Time"

NORTHWIND-Maestro 5 March 2019
Maestro PMS, the preferred cloud and on-premise hotel software solution suite for independent hotels, luxury resorts, conference centers, and multi-property groups strengthened its Maestro Analytics and Business Intelligence (BI) module with the addition of a combined Revenue and Marketing Analytics View. The new Analytics view enables hoteliers to monitor current on the books (OTB) reservations and revenues updated with real-time occupancy gains and losses. The system also tracks historical attainment and forecast revenue trends in addition to other valuable data. Maestro's newest hotel software functionality provides operators of one or more hotel properties with point and click data mining tools to manage more profitably by the numbers."Maestro's new Revenue Marketing functionality in our Analytics BI tool leverages the power of big data to boost performance for properties and hotel groups," said Warren Dehan, Maestro PMS President. "The Revenue Marketing BI views magnify the strength of Analytics to give operators a wide variety of performance data that compares current OTB attainment with rolling forecasts and current and historical trends for multiple transient segments and groups." Dehan noted that the new Revenue Marketing tool provides numerous filters that let operators analyze booking pace, pick-up, cancellation, no show, turn-away and other criteria for segments that can guide optimized sales and pricing strategies to increase revenue. "Our new Analytics data views can also help operators lower expenses by identifying low demand periods that require less staffing."Joanne Veinotte, General Manager of the destination, White Point Beach Resort said, "We use Maestro Analytics' Revenue/Marketing functions to gauge how we are doing against prior years. We look at performance from different geographical areas by date. We take a month and analyze all guest origins, what they spent, and their lead booking time. This lets us target the market with the highest spend guests with a promotion at the time when most are doing their decision making. When our promotion concludes Maestro's Analytics function quickly evaluates the results and traffic to our website. We can see actual conversions which is extremely valuable when allocating marketing resources. Maestro gives us the ability to target the right market with the right product at the right time. Plus, Maestro's Analytics team is very supportive. They are available at the drop of a hat to help us expand our knowledge of the Analytics module and its capacity."The Maestro Property Management System delivers flexible and scalable deployment options with an identical full-featured web browser or windows solution available in the cloud or on premise. Maestro's revenue-generating hotel management software tools and services increase profitability, drive direct bookings, centralize operations and provide personalized and mobile guest service tools to enhance the guest experience. Click here for more information on how to engage and socialize with Maestro PMS.About Maestro PMS Maestro is the preferred cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro's PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile apps to increase profitability, drive direct bookings, centralize operations, and enable operators to engage guests with a personalized experience. For over 40 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro.

UgoVirtual Advances as a Semi-Finalist in the 2019 HTNG TechOvation Awards

UgoVirtual 5 March 2019
ATLANTA - UgoVirtual, a comprehensive digital platform designed to meet the growing virtual travel and event management/hosting needs of the global travel and hospitality sectors, has been named as a semifinalist in the HTNG (Hospitality Technology Next Generation) 2019 TechOvation Award competition, which recognizes technology innovation in the hospitality industry. After two weeks of online voting, UgoVirtual was among the ten entries chosen to move forward to the next round of the competition.In order to be considered, TechOvation contestants submitted 90-second videos to showcase their innovative solution for the hospitality market. Three of the semi-finalists advanced as recipients, based on receiving the most YouTube "likes" of the video from the public. Another seven semifinalists were determined based on votes from 25 judges, which consisted of hospitality industry experts.UgoVirtual is a comprehensive digital platform designed to meet the growing virtual travel and event management/hosting needs of the global travel and hospitality sectors. Leveraging the most recent advancements in virtual reality, web conferencing and e-learning technology, the exclusive UgoVirtual platform allows hospitality event organizers and meeting planners to virtualize a variety of events, such as industry tradeshows, corporate meetings and conferences, replicating the experience and content available at on-site events.The flexible and highly configurable UgoVirtual platform can be utilized to host a stand-alone online event or alternatively, to augment an on-site event by creating a virtual version of it for remote attendance, participation and learning.The next round of the TechOvation Awards will take place in New Orleans, where UgoVirtual will present on Wednesday, April 10th to the audience at HT-NEXT. The judges will rank the onsite presentations and narrow the ten semi-finalists down to just three finalists. The audience will then participate in a live voting poll to determine the 2019 TechOvation Award winner.For more information on UgoVirtual's comprehensive virtual platform for the travel and hospitality market, please visit

Cloudbeds expands Hospitality Management Suite with Marketplace, new Groups feature, and regional payment partnerships

Cloudbeds 5 March 2019
Cloudbeds is accelerating global expansion in all areas of the organization with more than 50 open positions in the first half of 2019 alone. Cloudbeds' major new product enhancements and partnerships include the following:Cloudbeds MarketplaceThe Cloudbeds Marketplace is a curated hub for hoteliers to discover and connect to the best-in-class third-party apps and services. The Cloudbeds Marketplace is built right into the Cloudbeds' hospitality management suite. With a click of a button, hoteliers have access to new tools designed to help them create the best guest experiences and improve operational efficiencies.The Marketplace includes categories like reputation management, restaurant point of sale, guest management, sales/marketing CRM, guest communications, metasearch and more. All apps are seamlessly integrated with Cloudbeds' hospitality suite and are fully vetted and approved by Cloudbeds."Cloudbeds has revolutionized what connectivity means for hoteliers and hosts," says Sebastien Leitner, Director of Global Partnerships. "Connecting technologies used to be intimidating and expensive. Cloudbeds has changed that with one simple easy-to-use system."The Cloudbeds Marketplace is now available to Cloudbeds' Premier and Enterprise tier customers. Groups moduleCloudbeds' new module Groups gives hoteliers the functionality to grow and manage their Group Business from within Cloudbeds' hospitality management system. The new feature will allow Cloudbeds customers to easily book corporate groups, weddings, travel agents, wholesalers, and meetings. In addition, hoteliers can track how much revenue the groups bring them and easily manage payments for the group."Today, group business is flooding into the independent hotel sector because they are looking for unique experiences beyond corporate chains," says Rafael Blanes Vice President of Sales. "Our customers are perfectly poised to capitalize on this huge opportunity to reach these groups and grow their business."Payment SolutionsCloudbeds continues to expand its partnerships with top payment processing companies including PayU, the leader in Latin America. Through Cloudbeds, properties are able to automate payments and create a frictionless experience for their guest. Payments, invoicing, email notifications and reporting are seamlessly integrated within Cloudbeds' hospitality management suite. Cloudbeds will continue to grow global and regional payment partnerships in 2019.

Triometric unveils its next generation data intelligence platform at ITB Berlin, 6-10 March 2019

Triometric 5 March 2019
The Trio platform is the core foundation technology for Trio Enterprise, Trio Express and Trio Data Engine the three ways to deploy the API analytics platform, which is used by some of the biggest names in online travel distribution to optimise their distribution operations and insights.In today's competitive markets, end users of distribution analytics are increasingly setting the agenda in the way they want to access data and how they use it to meet their business needs. This reflects a growing trend in the online travel sector towards agile, connected and open models as powerful growth drivers. The refreshed Trio platform addresses the needs of IT and business users alike, ranging from data for managing infrastructure and application performance to more advanced business analysis on the same platform and with more open data access.The new Trio Analytics Platform, known as Version 8, is designed to reflect the industry's need for increasing high availability systems, secure data environments and efficient real-time processing. Triometric has invested significantly in future proofing its versatile platform with a number of enhancements and features. The key capabilities that differentiate the next-generation Trio platform are:Value Based Processing Different clients represent different value propositions. Focusing data analysis effort on key clients avoids the costly processing of long tail data.Cloud-centric Analytics Platform Version 8 provides the ability to capture data from Cloud based APIs, process data in the Cloud and report on it via Cloud based service. This architectural approach can be combined with data centre based infrastructure to support evolving hybrid environments. This Cloud environment approach leverages the leading technologies available to deliver enterprise class facilities: 1. High Availability Rapid recovery from the server and other infrastructure related issues to provide an enhanced level of service reliability. 2. Dynamic Auto Load Balancing and Autoscaling Automated allocation of data processing resources to mirror the rise and fall of API traffic cycles driven by daily, seasonal or market trend.Real-time Operational Alerting and Reporting Prioritised processing of mission critical IT metrics feeding alerts, dashboards and interactive reports to minimise service interruption and shorten recovery times.Open Data Access and Integration (including popular BI tools) Different user have different reporting requirements, skill levels and tools. Delivering data into a user's most comfortable environment means better usage, decision making, action taking and ROI. The Trio platform is now able to deliver powerful API insights to industry standard tooling such as Tableau, Kibana, Qlikview, Pentaho and PowerBI.Open Data Capture New data capture capabilities that leverage prevalent Big Data logging technologies including AWS S3 and Apache Kafka complementing existing application and network based data capture.Anomaly Detection Whilst setting rules to detect unwanted or unusual events is quite common place natural fluctuations in data can trigger false alarms. Triometric's Anomaly Detection understands when values are not conforming to a prior pattern to provide accurate alerting and reporting of unexpected events. "The travel industry is undergoing unprecedented transformation," said Matthew Goulden, CEO at Triometric. "To succeed, firms need to have the flexibility to adapt quickly and seize new opportunities. This means that business intelligence providers such as Triometric, need to offer easier and more open tools to enable better and faster access to timely information to support critical decision-making. We are excited at unveiling our next generation platform at ITB, which delivers clean trusted data to best suit our customer's operational environments. Analytics is key to success and we are constantly working to improve both the usability of our platform and the underlying analytics power that it provides"

IDeaS Director and Hospitality Leader Audrey Murante Joins HEDNA Board of Directors

IDeaS 5 March 2019
Bringing over 30 years of hotel experience and expertise to HEDNA - Murante currently oversees the growth of IDeaS' many successful partner programs. Before IDeaS, she worked for the Radisson Hotel Group where she designed key partnerships to enhance the hotel's brand, profitability and guest satisfaction.IDeaS' clients rely on channel and pricing optimization - Murante's board appointment puts her on the front lines in driving a better future for hotel distribution. Her work with HEDNA will enable a broader understanding of the changes and disruptors in the distribution space.IDeaS continues to instill HEDNA members with revenue management education - HEDNA's association membership benefits from HEDNA University programming, including IDeaS' best-in-class revenue management training courses.Ravi Mehrotra, president, founder & chief scientist, IDeaS, said: "IDeaS has enjoyed a winning relationship with HEDNA over the years, and we are proud to have one of our own join its exceptional network. Audrey's extensive hotel experience, innovative leadership style, and passion for building strong relationships has taken IDeaS' partner programs to new heights. I have no doubt she will carry this same streak of excellence over to her role with HEDNA."Audrey Murante, director, global alliances & initiatives, IDeaS, said: "I'm passionate about being a catalyst for change and I am constantly seeking new and unique opportunities to solve complicated challenges. With HEDNA, I am thrilled by the opportunity to serve such a superb organization and look forward to helping further its mission to shape and improve the future of hotel distribution."About HEDNAHEDNA is the only global forum exclusively dedicated to the advancement of hospitality distribution through strategic collaboration and knowledge sharing. For over 25 years, HEDNA has brought together the best professional minds in the hospitality industry to explore and influence the world of electronic distribution, providing clarity and insight on the issues that matter. Learn more at

protel and Ariane Systems bring partnership to next level and complete integration to protel.I/O

protel 5 March 2019
Paris, France/Dortmund, Germany - protel and Ariane Systems are pleased to announce the successful integration of the Ariane Allegro self-service platform to protel.I/O.Customers utilizing protel.I/O can now upgrade to advanced kiosk and web-based self-service solutions. The integration is available via the protel Services Marketplace and enables clients to add support for Ariane's self-service products in a few simple steps.Ariane and protel have a long-lasting partnership with over 300 mutual clients on protel PMS's enjoying Ariane self-service solutions. It was natural for the two companies to work closely together to ensure that the new protel.I/O integration protocol supported all of the essential features and methods needed to enable frictionless arrival and departure for hotel guests."Investing in a new integration with protel to support protel.I/O and the marketplace was an easy decision to make. protel is one of the leading PMS suppliers and adding support for their game-changing, cloud-based PMS platform fully aligns with our strategy to move solutions and integrations to the cloud. Allowing our existing clients to migrate to protel.I/O was also a key driver to prioritize the development effort" - Michael Zetterlund, Chief Product Officer, Ariane SystemsAriane's integration with protel.I/O, using the protel.I/O integration protocol, gives access to all services provided by Ariane. This includes the Allegro Classic solutions for kiosk and online. Support for the upcoming Ariane Cloud platform is scheduled to be added later in 2019."It's been a pleasure working with the protel.IO development team in this integration project. I feel that we have joined the most powerful PMS and kiosk technologies together for the benefit of our existing and future clients. Our different kiosk technologies will all be able to connect smoothly through protel.I/O to enhance the check-in and check-out experience." - Jonas Kouassi, Director of Operations, Ariane SystemsThe seamless connection between the protel PMS and Ariane Allegro self-service software allows guests to check themselves in, make walk-in reservations, create extra keys and check out when they are ready to leave. This includes features like profile updates, automatic room assignment, creating new reservations, posting of charges and viewing the guest folio."We have built protel I/O as a cloudbased enterprise hospitality framework, established on the philosophy of Open Integration. protel's Open Integration strategy empowers Hotel Owners to leverage "best in class" hotel technology solutions by providing a robust API integration platform, documentation, and support via protel Services Marketplace. Powerful guest-experience enhancing technology, such as the latest self-serving solutions from Ariane is now, thanks to the protel Services Marketplace, "just a few clicks" away for tens of thousands of happy PMS customers." - Pete Simpson, SVP Business Technology, protelVisitors to the ITB exhibition, March 6th to 10th 2019 in Berlin, can learn more about the solution and test the integration for themselves at the protel booth (hall 8.1, booth 103), or learn more about the extensive range of self-service solutions offered by Ariane in hall 7.1c, booth 104.About Ariane Systems | Enabling guest check-in experiencesAriane Systems is the world's leading provider of self check-in / check-out technology solutions for the hospitality industry. Founded in 2001 by Michel Lavandier and Laurent Cardot, Ariane now has more than 3,000 installations running at hotel properties in over 25 countries. Numerous hotel chains utilize Ariane's electronic kiosk, mobile, and web solutions to streamline the guest arrival and departure process. These include B&B Hotels, Jurys Inn, Scandic, Hyatt, MGM, Radisson Red, and Louvre Hotels, among many others. With corporate headquarters based in Paris, France, Ariane Systems maintains regional offices in North America, UK, Germany, Spain, Benelux and Scandinavia.For more information, please visit protel | Hotel software made in Germanyprotel is the hotel PMS and platform pioneer with over 14,000 hotel customers in 90+ countries. protel's new enterprise hospitality platform - consisting of an enterprise service bus called protel.I/O and a multi-hotel solution called protel CENTRAL - is a breakthrough for the industry. It's the only technology that allows hotels with multiple integrations to aggregate all specialist technology behavior to a central level, thus creating a secure, vendor-neutral, open infrastructure to store, access, integrate and use their data from any guest touchpoint in real time. As a result, hotel CEO's, CIO's and CMO's can take control of their technology infrastructure and create best of breed ecosystems that deliver best-in-class guest experiences. protel's global headquarters were established 24 years ago in Dortmund, Germany and U.S. headquarters are in Atlanta, Georgia.Further information: www.protel.ioContact:Jeremy ArmesDirector of Marketing, protelPhone: +49 231 915 930Michael ZetterlundChief Product Officer, Ariane Systemse-mail:

INTELITY to Attend the 2019 National Indian Gaming Association Tradeshow & Convention

INTELITY 4 March 2019
Los Angeles, California (March 01, 2018) - INTELITY, the provider of the travel industry's first and broadest enterprise guest engagement and staff management platform, will attend April's National Indian Gaming Association (NIGA) Tradeshow & Convention in San Diego, CA. NIGA is the longest-running gaming tradeshow in history and the country's largest gathering of tribal leaders and casino executives, with 184 nations convening."The modern traveler wants to experience the same seamless connectivity across a casino resort that they have in their own home. They expect technology to be a part of their experience," said Benjamin Keller, INTELITY SVP of Sales. "The Tribal Councils have recognized this expectation and are giving their guests the solutions they want by implementing advanced hospitality technology across property."INTELITY's platform offers a complete suite of guest engagement and staff management tools that fully integrate with other operational systems (PMS, POS, room controls, etc.) and loyalty programs to give casino hotels and resorts a better connection with their guests. Platform features like mobile ordering and messaging give staff the ability to engage with guests from anywhere on property and further encourage them to remain on the casino floor. The INTELITY platform gives operations teams a direct digital connection to their guests and the ability to place targeted promotions and offers in front of the right people, at the right time."INTELITY's presence at NIGA is critical to building relationships with key players and furthering our expansion into the casino market," said Keller. "The Tribal Councils and their casinos are leading the way in implementing technology that enhances the guest experience because they can adopt newer technologies at a quicker rate than most commercial brands."Currently, INTELITY is deployed at some of the largest tribal casino resorts, including Maryland Live!, Angel of the Winds Casino Resort, and San Manuel Casino.The NIGA conference will feature panels and sessions where industry leaders will discuss casino resort operational issues and IT challenges, ensuring that technology does not take the "service" out of guest service, and metrics for assessment, among other topics.To learn more about INTELITY's guest experience and staff management platform, visit Booth #2509 or contact to schedule a demo at NIGA.

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