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    HITEC DUBAI

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    December 5–6, 2018
    Dubai, UAE

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    Hospitality Industry Technology Exposition & Conference

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Latin American giant TOTVS signs on as SiteMinder's 250th PMS connectivity partner

SiteMinder 4h
The largest enterprise technology company in Latin America, TOTVS, has entered into a partnership with SiteMinder to become the 250th property management system (PMS) provider that will connect into SiteMinder's market-leading hotel guest acquisition platform.The partnership, which comes one day ahead of the ABAV Expo in Sao Paulo, will allow the 2,500 hotel users of TOTVS's PMS - CMNet - to enhance and automate the distribution of their rooms to the vast sales channels that are available through SiteMinder's platform. SiteMinder's channel network includes more than 350 of the world's top-performing online travel agencies, wholesalers, global distribution systems and online booking engines, including Latin America-based Despegar, BestDay.com and PriceTravel.Claudio Cordeiro, hospitality director at TOTVS, says, "While cloud technology and newer trends such as artificial intelligence have certainly grown across the region, many hoteliers remain unaware of the benefits of automation - and the fundamental need to invest in technology. Our partnership with SiteMinder is about aligning with another true leader in the hotel technology space, to educate hoteliers that it is not only the day-to-day operation of their hotel property that they can manage through their PMS, but their entire distribution and online marketing strategy."TOTVS has dominated the Latin American travel industry, in particular, in Argentina, Brazil, Chile and Uruguay. It now joins SiteMinder's fast-growing, global network of PMS providers that offers hotels a single system from which to manage their guest and booking data."Hoteliers have endless potential, no matter where they are in the world, but often feel hindered by the limited amount of time in their day; time that is often spent trying to make technology work rather than delighting guests with the memorable experiences they love to create. SiteMinder's partnerships with PMSs the world over are our commitment to giving hoteliers not only more time, but more revenue and cost savings in acquiring guests. We are thrilled to welcome TOTVS, a perpetual innovator for hotels of all sizes to gain the efficient, integrated solutions they need to compete in an industry fraught with fragmentation and siloed data," says Mike Kantor, Senior Director of Global Partnerships at SiteMinder.About SiteMinderAs the leading cloud platform for hotels, SiteMinder allows hotels to attract, reach and convert guests across the globe. We serve hotels of all sizes with award-winning solutions for independents and groups alike, wherever they are in the world.SiteMinder's products include The Channel Manager, the industry's leading online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; Prophet, the real-time market intelligence solution that takes the guesswork out of pricing rooms; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world's major global distribution systems. With more than 30,000 hotel customers and 600 of the industry's top connectivity providers as our partners, today we have presence in more than 160 countries on six continents. For more information, visit www.siteminder.com.About TOTVSA provider of business solutions for companies of all sizes and which deals with management software, productivity and collaboration platforms, hardware and consulting, TOTVS is the absolute leader in Latin America's small and mid-sized business market. With about 50 percent market share in Brazil, it was ranked by Interbrand as the 20th most valuable brand in the country. In Brazil, it has 15 branch offices, 52 franchises, 5,000 distribution channels and 10 development centers. Outside Brazil, it has seven branch offices and five development centres in the United States, Mexico, China, Taiwan and Russia. For more information, visit www.totvs.com.
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AccorHotels Deploys Infor Revenue Management Solution across France

Infor 5h
Infor, a leading provider of industry-specific cloud applications, today announced that its revenue management solution dedicated to the hospitality industry, Infor EzRMS, has been deployed by AccorHotels in France.This is part of a global project and aims to replace the existing solution that will disappear soon and that had been installed in nearly 150 Accor sites in France. EzRMS is currently in place in 212 hotels in France, throughout the territory, allowing each of these establishments to benefit from a better visibility on the customer demand when it comes to room booking, and then to adjust their forecasts based on a dynamic approach and self-learning algorithms."We wanted a solution that could easily be interfaced with both our existing PMS (Property Management System), as well as with our AccorHotels CRS (Central Reservation System). The goal for us was to offer and recommend to all our establishments a single unified solution," said Anne-Lise Lefeuvre, Head of 'Digital Projects, RM Tools and Methods' at AccorHotels France. "The rich functionalities of EzRMS, from a multi-criteria reporting point-of-view, but also in terms of forecasting and associated recommendations, combined with a competitive cost reduction factor, were at the origin of the project.""Infor EzRMS is ideally suited to AccorHotels' needs as it is integrated to the Infor Hospitality suite of solutions," said Wolfgang Emperger, vice president, Infor Hospitality, EMEA, India and LATAM. "Infor EzRMS is designed to help hotel managers to maximize their revenue by automatically calculating demand forecasts and recommending appropriate sales strategies based on schematic data, timeframes and the number of customers per room.""Concretely, based on pre-defined criteria and dynamic algorithms, EzRMS allows us today to generate recommendations regarding prices, schedules and associated offers, and then to orchestrate them for each of our hotels and our distribution channels," added Lefeuvre.The deployment of the solution, which happened smoothly during the first semester of 2017, was divided in several combined training sessions (lasting a few days each), followed by individualized follow-up (hotel by hotel) to ensure that each institution was able to take full advantage of the potential of the EzRMS solution."At a time where omnichannel and the 'any customer' are key factors, the implementation of such a solution was critical to allow us to efficiently manage each of our hotels and to gain profitability," said Lefeuvre. "In addition, we have just launched two new projects aimed at improving the forecasts for our 'group' customer segment and to optimize the recommendations for the 'non-hosting' segment (organization of seminars and catering)."
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GJP Hotel & Resorts Invests in Infor Software

Infor 5h
Infor, a leading provider of industry-specific cloud applications, announced that GJP Hotel & Resorts Group is implementing Infor EzRMS, a revenue management solution used for demand modeling and forecasting, to help better manage revenues and help build a successful revenue strategy across all its key hotels in Brazil.Competition is increasing in the hotel sector and, as such, it is essential for hoteliers to understand and react to customer behavior and business trends to ensure that customers are always offered the right product, at the right price and at the right time. Revenue Management is a discipline that is practiced in many hotel chains around the world and, now with the cloud-based Infor EzRMS, GJP Hotel & Resorts can maximize their potential.Infor EzRMS enables GJP Hotel & Resorts to improve their performance and decision making based on transactional data from the hotels' reservation systems. This data helps them understand their guests booking and spending patterns and therefore optimize the availability and price of all their room types and rates. Over the last three months, a team of five Infor specialists have been implementing the software and training the team. GJP Hotel & Resorts can now use detailed analytics in the cloud and improve efficiency and accuracy by abandoning traditional spreadsheets.Infor EzRMS, developed to manage and optimize hospitality companies, is now installed in over 6,800 hotels globally. The solution forecasts demand, recommends proper sales strategies and helps maximize performance and profitability."I already knew Infor, in fact used their applications in the past. Current hotel scenario was the right time to work together. Infor team was great, helpful and with excellent technical knowledge", states Juan Andrade, Revenue Management Director, GJP Hotel & Resorts. "Our expectation is to increase revenue with the analysis of the new reports and adjust and enhance our sales offer to guests."GJP Hotels & Resorts also benefits from the Infor EzQuote group revenue displacement analysis module that helps them understand whether to accept group requests considering the Infor EzRMS forecast and whether revenue might be lost or gained by accepting the group. Additionally, Infor EZ Region, the multi-hotel module which provides centralized group-wide analysis for any of the hotels defined by the user, enables GJP Hotel & Resorts to consolidate data from the hotels and analyze the best revenue opportunities with a rapid comprehensive overview of all hotels."Infor's EzRMS solution is specially developed for the hospitality sector. IT enables companies such as GJP Hotels & Resorts to meet their needs and quickly adopt management revenue strategies with a system simple to use as Software as a Service," said Delfo Melli, account director, Infor.The project is currently in its final stage, integrating with an existing third-party system used by GJP Hotel & Resorts.About Grupo GJP Hotel & ResortsGJP Hotels & Resorts is a Brazilian company with presence from North to South of the country. It was created in 2005. It has 2000 employees who work night and day to guarantee best experience to guests.GJP has more than 3,000 apartments available to guests around Brazil, as well as modern event centers and leisure infrastructure. https://www.gjphotels.com/.
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KEYPR and Intelity to Participate in The Lodging Conference

KEYPR 10h
Los Angeles, CA (September 24th, 2018) - KEYPR will participate in one of the world's top hotel industry events, The Lodging Conference which kicks off today in Phoenix, AZ. At Wednesday's think tank session focused on tech, the company's CEO Robert Stevenson will have the opportunity to speak about the merger between KEYPR and Intelity and the vision for the newly combined company. The company will also offer live demos of the platform for the duration of the conference. Stevenson will join five other panelists, during a think tank session titled "Tech Forward: A Look at Game-Changing Innovations and Concepts." He will share how the merger will form the most robust, reliable and sophisticated enterprise guest experience platform available in hospitality and what it means for hoteliers. The panel, which will be moderated by Richard Siegel, President and Publisher at Hotel-Online and Hospitality Upgrade, will cover game-changing innovations, and how hospitality technology is rapidly changing. Specific topics including mobile apps, data protection, GDPR Compliance, in-room automation, and keeping up with ratings agencies will all be covered."It's been a busy summer for us at both Intelity and KEYPR, and The Lodging Conference offers us the perfect platform to start talking about the merger - what it means for customers, and what it means for the industry as a whole, as well," said Stevenson. "There are no other companies out there that offer as complete a platform as ours. Both hospitality ratings agencies, like AAA and travelers alike, are increasingly demanding specific connective technologies in hotels, and we are perfectly poised to address all of these needs in a modular, easy-to-implement way."Not only does the united company have a strong product line but it also combines two talented, global workforces, which significantly strengthens the group's existing expertise in hotel mobile and in-room technologies.The combined platform covers the complete guest mobile journey, including check-in (allowing guests to skip the front desk), mobile key (integrated with most major locking systems), guest services and digital concierge tools. It includes a complete in-room solution with customizable tablets, seamless TV casting, and voice via Amazon Alexa. It also offers a text messaging solution for guest-to-staff communication, and a complete staff management system, full workflow, ticketing and an operations dashboard (desktop and mobile), real-time content controls, immersive business intelligence, guest-to-staff, and staff-to-staff request fulfillment, as well as robust marketing and advertising functionality.Intelity and KEYPR staff members will be present at the conference to provide demonstrations and explain how the platform creates operational efficiencies and revenue opportunities for property owners and operators.The companies' future consolidation is a huge step forward for hospitality technology. For more information, visit intelitycorp.com and keypr.com.About IntelityIntelity, headquartered in Orlando, Florida, is the creator of the world's first and most widely used integrated guest services platform, ICE (Interactive Customer Experience). With certified integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls), Intelity's ICE is a centralized property-automation system that delivers concierge-level services, guest request tracking and fulfillment, business-intelligence analytics, marketing/messaging capabilities, and a full content management system. Since beginning operations in 2007, the Inc. 5000 company has gained a reputation as a leader in hospitality technology with installations across six continents, including most major brands and many celebrated independent properties. Intelity recently received designation as the "Official Mobile and In-room Technology Provider" of the Forbes Travel Guide. For more information, please call 1-888-738-7271 or visit www.intelitycorp.com.About KEYPRKEYPR is the broadest cloud-based guest experience and management platform for hotels, casinos and luxury residences. The platform delivers a personalized, friction-free guest experience, while creating new operational efficiencies and driving additional revenue opportunities for property owners and operators. Guests can access a directory of services, including dining, entertainment, third-party content and more through an in-room tablet and custom mobile app. The app also allows guests to bypass the front desk via KEYPR's digital key. Additionally, owners and managers gain valuable insight through the integrated dashboard (GEMS) and intuitive tools that provide visibility into guest needs before, during and after their stay &mdash' all while easily monitoring operational KPIs across multiple properties. For further information, visit www.keypr.com.
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HEBS Digital Named the Leading Travel Merchandising Solution Provider in North Am

HEBS Digital 10h
Founded in 1993, the World Travel Awards is an established organization created to acknowledge, reward, and celebrate excellence across all key sectors of the travel, tourism and hospitality industries. Today, the World Travel Awards brand is recognized globally as the ultimate hallmark of industry excellence."At HEBS Digital, we constantly innovate and strive to provide a best-in-class CMS solution for the industry. Our team is focused on delivering new features and functionalities that help power our client's easy-to-use, fast, and revenue generating websites", said Eric Ruvio, Chief Software Engineer at HEBS Digital. "It is humbling when respected organizations like World Travel Awards recognize us for our hard work and dedication."The smartCMS is the core of HEBS Digital's guest acquisition suite and powers some of the most cutting-edge and revenue-driving hospitality websites in the industry today. HEBS Digital's award-winning team of innovative programmers, developers, and designers work together to power the smartCMS and keep it at the forefront of the industry.At HEBS Digital, the team constantly makes edits and updates to improve the smartCMS website technology platform. The team completes updates in 6-week "sprints" with the goal of improving the technology to better serve its users: the hotelier. Some key features and benefits include:A Software as a Service (SaaS) Cloud-First Technology, with 50+ modulesFully responsive multi-property, multi-brand, and single property hotel website designsOptimizations for mobile with innovations like Google AMP EnablementAbility to serve personalized website messagingA Merchandising Platform, allowing the hotelier to sell on value vs. sell on rateA suite of Reservation Recovery tools to recover abandoned reservationsNumerous modules that can be implemented to increase conversion rate of hotel bookings and upsell potentialFull compliance with SEO best practices with innovations such as automated schema codingClients of HEBS Digital who utilize the smartCMS Website Technology Platform see unparalleled results including an average low cost of sale of 4.5% and an average ROI of 2,200% - 22 times the investment in working with HEBS Digital.
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Springer-Miller Systems Strong Growth Drives Business Revitalization

PAR Springer-Miller 10h
STOWE, VT -- September 25, 2018 -- Springer-Miller Systems (SMS), a leading provider of guest-centric hospitality and spa management systems, announces the promotion of Chris Donahue to General Manager of SMS Property Management System Solutions.Strong growth at SMS over the last 24 months has compelled the company to separate the company across business lines by property management, spa, and point-of-sale systems. Chris Donahue will lead all efforts around the continued evolution of SMS property management system solutions. Rob Selwah, SMS President commented, "The restructuring of our business by product lines enables our business to operate with more flexibility. Chris has a deep understanding of what is required to successfully design, build and launch complex technology solutions. His knowledge and expertise around product security and integrations have allowed SMS to remain leaders in the hospitality industry. We are committed to continuing our heritage of providing robust functionality and integrations to SMS|Host while simultaneously bringing new products to market. Chris's expertise and understanding make him the ideal choice as General Manager."As a life-long Vermont resident, Chris celebrated his 20th year anniversary with SMS in May of this year. Throughout his career at SMS, Chris has held multiple roles, starting as a property management systems installer and most recently was Director of Product Management. Chris will provide dedicated leadership over development, product management, marketing, professional services, and support.Chris will lead SMS efforts to leverage Jonas Software's strengths with continued development and integration on the Jonas ARC Platform. The ARC Platform simplifies integration with an open API approach enabling seamless connectivity through a wide array of protocols and broad support for industry standard messaging. Chris and the SMS team are tapping into the ARC as they focus on adding new enhancements, integrations, and products to SMS Property Management System Solution offerings.Donahue shared his thoughts on his recent promotion as follows: "I am thrilled to be moving into the General Manager role and am fortunate to work with some of the most dedicated, hard-working and talented people in the business. I look forward to guiding this team as we continue to innovate and build world-class hospitality solutions for such an amazing client base."About Springer-Miller SystemsSpringer-Miller Systems provides premier software solutions for the finest hotels, resorts and spas worldwide. Springer-Miller Systems offers the SMS|Host Hospitality Management System, the truly guest-centric and fully-integrated property management system, and SpaSoft, a dynamic activities management and scheduling software solution for luxury spas. SMS's newest product, Teres POS elevates your guest experience by delivering a premium, guest-centric point-of-sale for food and beverage and retail operations at your luxury hotel, resort or casino.Visit www.springermiller.com for more information.
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Trump National Doral Miami Achieves Complete Inventory Management Solution Using RFID Technology

InvoTech 10h
LOS ANGELES, CA - September 25, 2018 -- InvoTech Systems Inc. announced the recent implementation of its Linen System at the Trump National Doral Miami to complement its existing InvoTech Uniform System. InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID technology to increase profitability for hotels, resorts, casino operators, sports arenas, convention centers and theme parks. The InvoTech Systems installed at Trump National Doral Miami will manage linen inventory for approximately 60,000 linen items. The resort joins InvoTech's extensive client portfolio of Hotels & Resorts worldwide. Click here for more information on InvoTech's Linen, Laundry and Uniform Systems.The Trump National Doral Miami has been using InvoTech's Uniform System for the last six years, experiencing many benefits of reduced labor costs and full uniform inventory accountability. Now with a complete Inventory Management system, they're looking to have the same utilizing the Linen System."We've been very happy working with InvoTech Systems and using their Uniform System daily. Our staff is now familiar with both systems, they are easy to use - the learning curve is a natural one as the Linen System is like the existing Uniform System software. We're looking forward to obtaining the same great benefits the Uniform System provides. Our high-end linen inventory is a very important investment for us and we'd like to know where our inventory is at all times and control the aging of our items" said Charlotte Rosenau, Director of Operations - Rooms.The Linen System will manage Trump National Doral's high-quality guestroom linens. The hotel has approximately 60,000 linen items. The hotel will use an RFID Laundry Cart Reading Station with an easy-to-use touch screen monitor that instantly identifies and counts linens in laundry carts. The system functionality allows Trump National Doral to automatically track linens to and from the laundry. This eliminates the daily task of physically separating the different types of linens and then hand-counting and manually-recording. It provides a 100% reduction in non-theft related losses, cuts labor costs by approximately 50%, and provides control of outside laundry charges. Trump National Doral using Portable Handheld RFID Readers with InvoTech Mobile Software will maintain the linen storerooms at optimum inventory levels.InvoTech Director of Sales & Marketing Oswald Lares said, "Operators in large organizations recognize that InvoTech's solutions increase profitability. The growing global adoption of our advanced, easy-to-use Linen and Uniform solutions deliver a huge gain in operating efficiency. Plus, the money our systems save by reducing non-theft related loss to nearly zero goes straight to the bottom line."InvoTech has over 600 satisfied clients worldwide in more than 36 countries, including hotels, resorts, casinos, theme parks, stadiums, arenas, convention centers, medical centers, cleanrooms, and laundries. Why InvoTech? Because major brands like Hyatt, Marriott, Ritz-Carlton, Hilton, MGM International, Wynn Resorts, Caesars Entertainment, Universal Studios, LEGOLAND, Intel, Pfizer, Madison Square Garden, and Staples Center rely on InvoTech Systems to provide operational efficiency, full-accountability, and turn-key solutions for laundry, linen and uniform management. See what our clients are saying about us.About Trump National Doral MiamiTrump National Doral Miami showcases the Trump family's commitment to this $250 million transformation ushering in a new era of sprawling luxury with a triumphant return to grandeur. The resort boasts 643 all-new deluxe guestrooms and suites located across eight villas; a completely redesigned clubhouse; eclectic cuisine and fine handcrafted cocktails throughout four food and beverage outlets including the award winning BLT Prime; a re-imagined spa treatment menu within The Trump Spa's redesigned 48,000 sq. ft. tranquil oasis; all-new Trump Spa Suites; all-new re-imagined recreational amenities; complete transformations by world-renowned golf architect Gil Hanse, to 72 holes of championship golf across four golf courses, including the legendary Blue Monster; the all-new Rick Smith Golf Performance Center; a new True Spec Golf Club Fitting Lab; a new private members' clubhouse, and more than 7,000 sq. ft. of the most coveted, latest, and many times exclusive golf and fashion apparel. The resort's award-winning Blue Monster has been host to the PGA TOUR for 55 consecutive years. Additionally, the resort boasts more than 100,000 sq. ft. of meeting space, one-of-a-kind outdoor venues and elegantly designed ballrooms.
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Cendyn is North America's Leading Hotel CRM Technology Provider & Data Driven Marketing Agency for 2018, as voted by prestigious World Travel Awards

Cendyntm 24 September 2018
Cendyn, the leading provider of hotel CRM and hotel sales platforms in the hospitality industry, has been voted as North America's Leading Hotel CRM Technology Provider and North America's Data Driven Marketing Agency for 2018. The prestigious World Travel Awards recognizes companies, organizations and brands that push the boundaries of hospitality industry excellence."We are truly honored to have won these awards. Cendyn was founded over 20 years ago in North America, so these awards really resonate with our continued efforts to innovate and evolve with the hospitality industry," says Charles Deyo, CEO & President of Cendyn. "Day-in-day-out, we see hoteliers across the globe now embracing technology systems, such as CRM and data-driven digital marketing, to improve how they engage with, and acquire their guests. It is becoming a 'must-have' as hotels that implement these technologies not only see more direct, higher yielding bookings, but they are also able to watch those guests become returning, loyal guests."The awards in North America follow Cendyn's win of Leading Hotel CRM Technology Provider in Europe and Leading Data Driven Marketing Agency in Europe and Asia 2018. Cendyn is also in the running for these categories, as well as Events Management and Sales Proposal Platforms, in the Worldwide competition, with winners announced in December at a gala reception in Lisbon, Portugal.Cendyn's CRM Suite caters to every hotelier from large brand to small boutique properties. Using multiple integrations, Cendyn consolidates numerous data points from disparate data transactions to engage with travelers throughout the guest journey. Business rules-based automation combined with dynamic personalization and upsell opportunities drive revenue through multiple channels and helps hotels acquire new customers.eInsight CRM provides enterprise marketing automation and guest intelligence for multi-property/multi-brand hotels and Cendyn's Guestfolio CRM provides intuitive marketing automation and guest intelligence for boutique and independent hotels.Cendyn's unique Data-Driven Digital Marketing Suite enables hoteliers to learn about and target their most valuable guests. By targeting the right guests, at the right time, with the right message, hoteliers cut through the noise of the crowded hospitality industry with personalized multi-channel campaigns that showcase and drive awareness of your brand. Hotels are continuing to evolve in how they engage with their guests. By using technology and data to drive this engagement, hoteliers are able to revolutionize how they interact with guests, use tools to drive direct bookings, maintain brand presence and stay competitive in their market. Cendyn's integrated Digital Marketing Suite and Hotel CRM Suite enables hoteliers to keep their guests at the forefront of what they do and concentrate on providing exceptional, personalized customer service at all times.
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Revinate Nominated for Two World Travel Awards 2018

Revinate, Inc. 24 September 2018
Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, today announced that it has been nominated for two World Travel Awards 2018; World's Leading Guest Feedback Solution (Revinate Guest Feedback) and World's Leading Hotel CRM Technology Provider (Revinate Marketing).World Travel Awards was established in 1993 to acknowledge, reward and celebrate excellence across all key sectors of the travel, tourism and hospitality industries. Today, the World Travel Awards brand is recognised globally as the ultimate hallmark of industry excellence. Winners are determined by industry vote."We are pleased that we have been nominated for these two global awards," says Marc Heyneker, Co-Founder and CEO at Revinate. "We have been laser focused on helping hoteliers drive revenue with our solutions for guest feedback and guest marketing and it's rewarding to see the industry acknowledge the impact we have made for tens of thousands of customers."Combining post-stay surveys and online reputation management into a single, integrated platform, Revinate Guest Feedback features customizable dashboards, streamlined workflow management and enterprise-class reporting. Other key features include department scoring and ranking, mobile integration, sentiment analysis, competitive benchmarking, and TripAdvisor and Google publishing - all helping hoteliers measure and optimize the full guest experience. Revinate customers who publish their surveys to TripAdvisor see an average 300%+ increase in new review volume and a 10%+ improved ranking.Revinate Marketing helps hoteliers better understand their guests to deliver more personalized communications and experiences. The hospitality CRM and email marketing solution empowers users to unlock the infinite power of their guest data to drive engagement and revenue throughout the entire customer journey. With an intuitive and easy-to use design plus specialized hotel functionality, Revinate Marketing makes it possible for hoteliers to strengthen guest relationships, boost loyalty and drive revenue - all while saving time and resources.
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Milwaukee Hotel blends modern technology and historic charm with Telkonet's EcoSmart Energy Management platform

Telkonet 24 September 2018
Sept. 24, 2018: Waukesha, WI - Telkonet, Inc. (OTCQB: TKOI), creator of the EcoSmart platform of intelligent automation solutions is proud to announce the successful implementation of the EcoSmart platform throughout the Ambassador Hotel in Milwaukee, WI . The Ambassador Hotel has been in operation since 1928 and celebrated its 90th birthday in May 2018. The Ambassador has served as host to famous guests such as John F. Kennedy and the Beatles. With all the historic charm and period revival architecture, owner Rick Wiegand has also invested in modern technology.Telkonet is proud to have upgraded the Ambassador's guest room controls with its' EcoSmart Energy Management platform. "The choice to place EcoSmart in the Ambassador was made based on its' ability to ensure our guests are comfortable at all times", Wiegand stated.Utilizing the EcoInsight Plus thermostat paired with the EcoSense Plus PIR occupancy sensor and PMS integration, the Ambassador fully embraced Telkonet's Energy Management System. The system was fully installed and set up across 176 rooms in just four days by Telkonet and Jason Freyburger at Wicked Networks, LLC."A building as historic as the Ambassador can present challenges when it comes to modern technology. We really like the flexibility of the EcoSmart platform and its' ability to work with a broad range of voltage," Wiegand stated. "Everything else we have ever seen was typically 24 volt. I also like the ability to access the software from anywhere in the building or even from home, as it's cloud based. It also interfaces with our PMS system, which gives us tighter control over guest comfort and energy savings."Additionally, The Ambassador is using Telkonet's EcoCentral, a cloud-based data storage, reporting and analytics interface, to help fully experience true energy savings. Together, the EcoSmart energy management platform of wireless devices report back to EcoCentral. The energy monitoring system's data is analyzed and results in real-time reporting to track progress toward total efficiency goals."The privilege to serve as the energy management and guest room controls provider for the Ambassador is an honor," said Chad Burow, Director of Sales at Telkonet . "Rick has a clear vision and commitment to his guests by providing them with guest rooms that are comfortable at all times, and his ability to cut energy consumption by reducing guest room HVAC run time by 45% is not only good for his business, it also demonstrates Rick's commitment to sustainability. "ABOUT TELKONET Telkonet, Inc. (OTCQB: TKOI) provides innovative intelligent automation platforms at the forefront of the Internet of Things (IoT) space. Helping commercial audiences better manage operational costs, the Company's EcoSmart intelligent automation platform is supported by a full-suite of IoT-connected devices that provide in-depth energy usage information and analysis, allowing building operators to reduce energy expenses. Vertical markets that benefit from EcoSmart products include hospitality, education, military, government, healthcare and multiple dwelling housing. Telkonet was founded in 1977 and is based in Waukesha, WI. For more information, visit www.telkonet.com.For news updates as they happen, follow @Telkonet on Twitter.To receive updates on all of Telkonet's developments, sign up for our email alerts HERE.
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Springer-Miller Systems Continued Evolution of SpaSoft

PAR Springer-Miller 24 September 2018
STOWE, VT --September 24th, 2018 - Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, announces the promotion of Penka Sevova to General Manager of SMS SpaSoft System Solutions.The spa industry's growth and the increased demand for SpaSoft's products and services have led SMS to redefine the SpaSoft product group within the SMS organization with Penka at its helm.Penka will continue to lead the evolution of our Spa System Solutions at SMS. Rob Selwah, SMS President commented, "SpaSoft's explosive growth has required us to be more proactive in our re-engineering of the system to meet industry demands and allow the Spa business to continuously evolve. One of Penka's greatest strengths is her desire to connect with our customers, understand their needs/challenges and deliver solutions to make their lives easier. She is the most qualified person to take the helm at SpaSoft as she not only understands the industry but the product's capabilities inside and out."Penka has been with SpaSoft, working out of the SpaSoft corporate office in Markham (Toronto) Canada, for over 19 years. Most recently, Sevova was the Director of Product Development and she has been integral to SpaSoft's success since she joined the team. As General Manager, Penka will be responsible for leading all aspects of the SpaSoft business strategy, with a continued focus on the transformation of the SpaSoft product (Enhanced Reporting, Database Agnostic, Mobile Ready and True Cloud) and business. Sevova recently shared her thoughts on her promotion, "It's a great privilege and opportunity to lead a strong team that is dedicated to delivering valuable solutions to our clients. We are proud to be a part of their success story. I'm looking forward to the busy and exciting times ahead of us!"About Springer-Miller Systems Springer-Miller Systems provides premier software solutions for the finest hotels, resorts and spas worldwide. Springer-Miller Systems offers the SMS|Host Hospitality Management System, the truly guest-centric and fully-integrated property management system, and SpaSoft, a dynamic activities management and scheduling software solution for luxury spas. SMS's newest product, Teres POS elevates your guest experience by delivering a premium, guest-centric point-of-sale for food and beverage and retail operations at your luxury hotel, resort or casino.Visit www.springermiller.com for more information.
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5 Reasons to Add AV Management Software to a Hotel's 2019 Capital Budget

Electro-Media Design, Ltd. 21 September 2018
Recent reports are showing that the meetings segment of hospitality is flourishing, and technology is of critical importance to event planners in venue selection. Meeting facilities with lodging - which hosted 87% of meetings 2016 according to the PwC Conference Center Report - need to put more focus on managing their built-in and portable audiovisual equipment to meet planners' expectations in 2019. Inventory management, break/fix ticketing, cost accounting and expense management of a hotel's event technologies is often overlooked. However, when properly orchestrated via cloud-based software and a mobile app, a hotel can turn AV into the second most profitable department in a hotel, behind rooms.To breathe some life into this often-ignored, revenue-generating department, Electro-Media Design has developed AVaStar, a Software as a Service (SaaS) platform that ensures all event equipment and meeting services are being delivered and meeting customers' expectations. AVaStar empowers the staff that self-manages AV services with the tools and resources needed to keep things under control. Staff can avoid surprises and cut down on last minute pop-ups with scripted sales prompts and packages that ensure complete orders before the event. It also supports staff with setup and troubleshooting procedures that quickly overcome challenges that arise. And, when it comes to service and maintenance, AVaStar's ticketing system and maintenance schedule reduces downtime and ensures that everything works.Consider this:2.2 million meetings took place in the United States in 2016, representing $316 billion in direct spending; Meeting facilities with lodging hosted 87% of those meetings (PwC).The total addressable market to hotels was roughly $176 billion, or 56% of the $316 billion in direct spending for the industry (PwC).Technology is becoming critically important in venue selection, as incoming generations are demanding the latest in technology advancements to stay engaged and interact with meeting content (IACC 2017 Meeting Room of the Future)."PwC reports that 'centers of all sizes are focused on developing flexible space that can easily adapt to meeting organizer needs,'" said Jeff Loether, president of Electro-Media Design. "While large centers are budgeting to increase the size of meeting-room and pre-function spaces, create grand entrances, and add natural lighting, small- and mid-sized centers are planning to enhance the attendee experience with technology. It's these smaller meeting facilities with lodging that typically self-manage their AV and lack any type of resource or support system that provides a professional template. They typically struggle through the process and sacrifice potential revenue and profit. It's for these hotels that we created AVaStar."Electro-Media Design is the foremost consultancy in the meeting, entertainment, and event technologies and acoustics. The company has provided consulting services for more than 1,000 projects globally including hotels, conference and convention centers, and has written the brand standards for audiovisual and acoustics design for many of the industry's leading brands. In 2018, EMD released a new, digital platform to guide hotel staff in providing technology services to event planners and customers.Here are 5 reasons why operators need to budget for AV Management software in 2019:1. Maximize Revenues with Scripted Sales for Non-Technical StaffWhen staff do not understand AV technologies, it makes it difficult for them to sell - or upsell alternatives - to event planners. Within AVaStar, venue-specific service packages are created and customized to drive sales and eliminate errors and omissions in equipment orders. This decision-tree process prompts staff to ask specific questions. Depending on the planners' answers, the salesperson then moves on to the next question. It's an easy-to-use analytical tool that builds a billable package of AV technologies.2. Ensure Equipment Performance by Tracking AV Equipment Lifecycle in Micro DetailWhen the person managing AV processes is also responsible for other tasks, managing inventory often takes a back seat. It's not enough to just know which systems are in-house (built in), which are portable, and what can be brought in from a third party. What is sorely lacking is the ability to track AV equipment across its lifecycle. When was the equipment purchased and from whom? How much did it cost? Is it still under warranty? If it is under warranty, who holds the service contract? How many times has the equipment been repaired? Who repaired it? How many times has it failed? What did it cost to repair? Where is the equipment stored? How often is it used? At best, hoteliers use sticky-notes, index cards, whiteboards, and maybe excel spreadsheets to answer just a few of these questions. AVaStar gives operators an at-a-glance synopsis of each piece of equipment in micro detail, enabling even the most novice sales person to ensure planners are using equipment that works each time, every time.3. Ensure Proper Service Ticketing of Broken/Fixed EquipmentPreventive maintenance procedures are in place at most hotels to ensure that capital expenses are functioning properly. Unfortunately, many hoteliers fail to add AV technology to their PM schedules. The best way to ensure that AV equipment will work prior to an event is to implement a service-ticketing program. If equipment is malfunctioning and needs to be serviced, a ticketing system (that includes barcode labeling and scanning, or inventory asset tags) will let staff know where the item is in the repair cycle. AVaStar tracks where the equipment was sent for repair (internally or externally); how long the item is out of service; when the repair was completed, and if the item was put back into inventory; if the item needs replaced; or if staff needs to find other workarounds to meet the planner's needs.4. Manage Expenses by Tracking Costs and Revenues of AV Equipment, Even Equipment and Services Provided by Third-Party AV Services VendorsOnce hotel teams begin driving revenues from AV equipment, they will need the ability to measure and manage those revenues as well as associated costs. AVaStar is built to do just that and more. While tracking revenues is important, AVaStar also identifies the sources of revenue. Did the money come from equipment the hotel owns or rents? How much labor was paid for staff to manage the equipment? Did you need to hire outside labor to run the technology? Was additional equipment like rigging, Internet, or electric services required? What did the labor cost for that endeavor? How much money is spent on equipment rental? Can the hotel reduce its expenses if equipment was purchased vs. rented? If yes, how much and how quickly? AVaStar is designed to make hoteliers more efficient with their spending. It identifies top line revenues and bottom line costs quickly. And it helps ensure that all AV related costs are allocated properly, not falling into the "Banquet-Other" category by mistake. Even when outsourced third-party vendor equipment and services are needed, AVaStar will help manage them as well.5. Access AV Data on the Fly via Mobile AppOperations staff - who are usually not tied to their desks - can manage most of the above via the AVaStar Mobile App. It brings AVaStar's desktop functionality to staff's fingertips."Until we released AVaStar in June, no software like this - created specifically for managing AV in a single venue - previously existed," said Eric Bracht, AVaStar managing director. "Why wouldn't hoteliers' budget for a single, dedicated platform for conducting all AV technology activities? If you operate a meeting facility, and you use non-technical, in-house staff (like the catering or banquet manager) to oversee AV services for these events on top of their normal, everyday duties, it's exhausting your resources. Chances are, these staffers are not comfortable with the added responsibility, planners aren't happy because their planning contact lacks the knowledge to support their technical requirements, and owners aren't happy because revenues are falling through the cracks."The best way to meet planners' expectations in 2019 and capture significant lost revenue is to budget for AV Management software," Bracht said. "The smart investment is in a solution that is built by hospitality's foremost AV technology experts. To learn what AVaStar can do for you, just give us a call."
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The Rainmaker Group Now Integrates with Central Reservation System, Windsurfer CRS, to Provide a More Streamlined Interface for Customers

The Rainmaker Group 20 September 2018
The Rainmaker Group announces a full integration between Rainmaker's premier revenue management system, guestrev, and SHR, Sceptre Hospitality Resources, a pioneer of advanced hotel distribution technologies and developer of Windsurfer CRS.This integration allows guestrev to send pricing recommendations directly to Windsurfer CRS, giving properties the ability to access strategic information as they make pricing decisions. Hotel properties that utilize both guestrev and Windsurfer will be able to see Daily Rates, overbooking (at the property level or room type level), and Open/Close to Stay-Through within the CRS, instead of waiting for their PMS to relay the same data."We are excited to partner with SHR on a streamlined technology integration between Windsurfer CRS and Rainmaker's guestrev profit optimization solution. This real-time integration will provide SHR and Rainmaker customers with increased profitability through dynamic pricing capabilities," said Mike Cowles, CEO of Rainmaker. "We understand the importance of working with best in class companies to provide quality experiences for our customers and we are proud to have Windsurfer CRS as a new integration partner."Nicole Adair, Corporate Director of Revenue Management for SHR agrees. "At SHR, we recognize the importance of a data-driven revenue management strategy and are looking forward to bringing the power of our Windsurfer CRS distribution platform to Rainmaker RMS clients," she said. "This integration will allow our mutual clients to more seamlessly deploy their revenue strategy across distribution channels, and significantly reduce their manual processes."About RainmakerRainmaker is the hotel revenue management and profit optimization cloud. The company partners with hotels, resorts, and casinos to help them outperform their revenue and profit objectives. Rainmaker's cloud-based solutions for transient and group pricing optimization, demand forecasting, business intelligence and market analysis are designed to help hoteliers streamline operations and revenue optimization processes, improve lead performance and drive guest bookings. Recognized as one of the top privately held companies in the United States, Rainmaker has been named to Inc. 5000's 'Fastest Growing Privately Held Companies' for the last seven years and to the Atlanta Business Chronicle's list of '100 Fastest Growing Companies in Atlanta.' Rainmaker serves hospitality customers throughout the world from its corporate headquarters in Alpharetta, Ga. and from offices in Las Vegas, Singapore, and Dubai. To learn more about Rainmaker and its suite of hotel revenue management and profit optimization solutions, visit www.LetItRain.com.About SHRHeadquartered in Houston, Texas, with offices in Europe and Asia-Pacific, SHR is a leading provider of advanced tools and services that help hotels execute their best distribution strategy while delighting guests and optimizing profitability. The technical maturity of SHR--having built not one but two Central Reservations Systems (CRS)--is second to none. In addition to serving thousands of properties around the globe with Windsurfer CRS and Booking Engine, the company also provides Revenue Management for Hire to brands, chains, and management companies. SHR brings hoteliers nimble technology, intelligently supported by tested industry experts--keeping hotels competitive. For more information, please visit www.shr.global. SHR is the trade name for Sceptre Hospitality Resources, LLC, a Delaware Limited Liability Company.
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Arrivedo Launches a White Label Solution to Help Hotel Groups and Brands Enhance Guest Experience

Arrivedo 18 September 2018
Lima, Peru, September 18, 2018 -- Arrivedo, the first online platform with curated content of things to do around hotels, today announces the launch of its new White Label Solution. This will be a unique content feature for hotel groups and hospitality companies to share local insights in order to better communicate with their guests.Hotels around the world are competing with Airbnb to drive more traveler satisfaction by providing them with a local experience. Arrivedo is giving a voice to hotels to act as local hosts to offer guests an authentic stay. Currently, Arrivedo has personalized Neighborhood Guides in 250 cities, for 850 hotels. Some of these hotels are operating under the big brands and luxury chains including Marriott, Intercontinental, Hyatt and Belmond. So far, more than 8,000 experiences and 32,000 places have been shared on the platform.Arrivedo understands that big hotel brands and groups have a specific identity that they want to reflect on their guest. Therefore, Arrivedo's content allows them to personalize their Neighborhood Guides to match the essence of their group or brand. In addition, Arrivedo helps hotels create a multi touchpoint strategy to enhance guest experience throughout the guest's journey. Arrivedo's complete content platform includes:A White Label solution on the hotel's website with local recommendations, places pinned on an interactive map centered around the hotel, attractive photos and current Neighborhood Guide features.Connectivity to the hotel's existing guest engagement technologies including mobile apps, in-room tablets and WIFI captive sites.HTML content for hotel distribution through email engagement tools throughout the guest journey.A dashboard which enables hotels to edit content and hire top writers to create new articles. It also displays key data about the interaction of guests with the content."Our solution not only helps groups or brands become closer to their guests but ensures that they have a tool that improves guest satisfaction and experience," said Alonso Franco, Founder, and CEO at Arrivedo. "Hotels can track how many views their Neighborhood Guide has, the time users spend on the guide, the number of articles read per user, and it gives more visibility of the guests preferences."Arrivedo has found that their content has already demonstrated success in enhancing guest engagement. For instance, 50% of guests who received their Guide at check-in opened it, more than three articles were read per visit to the Guide, and 90% of guests declared that they would recommend the hotel's Neighborhood Guide.These days, guests and travelers expect local recommendations as part of the customer service at hotels. In fact, cultural information and activities travelers plan on doing on their trip are the top influential factors in deciding where to stay or travel to. Arrivedo's Neighborhood Guides, therefore, give travelers access to an abundance of local knowledge. However, with Arrivedo's White Label Solution, hotels and brands are now able to design and oversee the creation of their guide with ease, improving the overall experience and available information for the guest.
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Elliott Park Hotel Pioneers Latest in Voice-activated Guestroom Controls and Connectivity with BeyondTV and Wi-Fi by HIS

Hotel Internet Services (HIS) 18 September 2018
Minneapolis-- September 19, 2018 -- Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced its implementation of advanced Wi-Fi services and BeyondTV at the Elliott Park Hotel, an upscale, ultra modern property located in downtown Minneapolis. Featuring one of the area's highest-rated restaurants, the hotel is now also credited with providing first-rate internet connectivity as well as the ability for guests to control in-room amenities and request services via a voice-activated virtual assistant.With a commitment to offering its guests an extravagant and unique experience, Elliott Park Hotel chose to implement BeyondTV in order to match or even exceed the advanced technology that many consumers now have access to in their own homes. Via an integration with Amazon's Alexa, BeyondTV provides Elliott Park Hotel guests with the convenience-enhancing ability to control guestroom television functions using only their voice. Voice-activated features include the ability to change channels, review television guides, adjust volume and power television sets on or off. Following an integration between the property's front desk and Volara, a software platform that BeyondTV utilizes to manage and direct requests, guests staying at the Elliott Park Hotel will also be able to leverage voice control functionality to order amenities from the comfort of their guestroom. For hotels that wish to include additional convenience-enhancing features, BeyondTV also offers the option to provide guests with voice control functionality over lighting, thermostats and even drapes."Our goal is to provide guests with the 'road less traveled' and an experience that they can truly remember, and with BeyondTV and its voice-activated service, the possibilities to do so are endless," said Dana Orlando, General Manager at Elliott Park Hotel. "We strongly believe that this platform will continue to differentiate our property in the minds of guests while also reflecting our forward thinking philosophy on technology."As an advanced guestroom entertainment solution, BeyondTV also provides guests with the ability to access online streaming subscriptions and wirelessly cast content from personal devices onto guestroom televisions; a feature that Elliott Park Hotel considers to be crucial in meeting today's guest standards. Apps that can be directly cast to BeyondTV include Netflix, Hulu, ESPN and social media accounts, such as Facebook or Twitter. With its patented security technology, BeyondTV ensures that all usernames and passwords are fully protected by automatically deleting such details along with any online browsing history upon guest check-out. Guests are further provided with the option of erasing their personal information at any time with the push of a remote control button.Using BeyondTV's interactive dashboard, hotel staff can also more effectively communicate with guests regarding available services and amenities. Information shared via television can further be customized for specific guestrooms where guests staying are part of a group. This includes the ability to broadcast meeting agendas, local events and special promotions."With BeyondTV, we are further able to reinforce our branding and demonstrate what our individual "Mark of Craft" is all about," continued Orlando. "Whether it's enjoying one of our signature cozy blankets, snuggled up by our fireplace with a beer produced on site, or enjoying one of the chef's wood-fired dishes from our Italian restaurant 'Tavola,' we are able to communicate this information to guests in real-time. "As a leading provider of Wi-Fi services for the hospitality industry, HIS is also credited with providing Elliott Park Hotel guests with a seamless and reliable online experience when connecting their devices to the internet. Leveraging HIS' expertise, Elliott Park Hotel can now ensure that guests are able to access a high speed and secure Wi-Fi connection, no matter where they are on the property.For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email gary@hotelwifi.com.
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RateGain announces another blockbuster release for its Rate Shopping Solution, Optima

RateGain 18 September 2018
New Delhi, Sep 18, 2018: RateGain Technologies, a leading hospitality and travel technology solutions company, today announced the launch of an all-new, smart User Interface and Experience for its premier rate shopping tool , Optima, with the introduction of Cluster Dashboard and Smart Shopping. The new, sleek Cluster Dashboard presents all the essential rate shopping data in a visually appealing and descriptive manner. With this set of releases, the users surely will have all the ammunition to power their pricing decision in a single dashboard.Following are the highlights of the release:Cluster Dashboard: View multiple properties in a single dashboard through a highly intuitive interface which enables eyeballing rates across check in dates easier than ever before. The dashboard is equipped with a "Market Positioning Widget" giving you a graphical view of your price positioning vis-a-vis your competitors. A "Market Compression" indicator highlighting dates where you can yield better due to supply in the market going down and much more. All these insights are made available in an excel format as well for a consolidated view across properties.Iterative LOS: Gone are the days when you had to analyse rates across multiple LOSs to check if any of your competitors are putting min. LOS restrictions. With our new smart shopping capabilities, now you can easily identify minimum LOS rate restrictions placed by your competitors for obtaining higher yields on all your channels.According to Bhanu Chopra, CEO, RateGain, "We are pleased to announce the introduction of the new Cluster Dashboard in our rate shopping tool, a unique feature that would help our clients analyse their competition in a quick, comprehensive way so that they respond quickly to the market changes. The launch of Cluster Dashboard is a response to the clients' growing need to have all the important competitive real-time information bundled together at one place, without having the need to switch to different sections. We hope that the new feature adds value and the users make the most of it."Optima is RateGain's advanced rate shopping tool, which offers comprehensive rate intelligence to a growing number of hotels across the globe by efficiently tracking all OTAs, meta-search sites and other leading platforms. The Product had recently introduced a 'Lightning Refresh' feature in Optima, which gave hotels access to real-time competitor rates across various distribution channels.About RateGainRateGain is a leading provider of cloud-based innovative solutions for the Travel and Hospitality Industry. RateGain provides the latest technology in rate intelligence, price optimization, seamless electronic distribution, and brand engagement. Founded in 2004, RateGain has 12,000 clients around the globe including hotels, online travel agents, airlines, car rental companies, cruise liners as well as tour operators and wholesalers like IHG, Melia Hotels International, Lufthansa, Expedia, Hertz Corporation, Priceline.com, Carnival Cruise, etc. Through our unwavering commitment to excellence and our guiding principles, we help hospitality and travel companies make more revenue every dayForward-Looking StatementsCertain statements in this release are forward-looking statements, which involve a number of risks, uncertainties, assumptions and other factors that could cause actual results to differ materially from those in such forward-looking statements. All statements, other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to the statements containing the words 'planned', 'expects', 'believes',' strategy', 'opportunity', 'anticipates', 'hopes' or other similar words. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding impact of pending regulatory proceedings, fluctuations in earnings, our ability to manage growth, intense competition in IT services, data services and consulting services including those factors which may affect our cost advantage, wage increases in India, customer acceptance of our services, products and fee structures, our ability to attract and retain highly skilled professionals, our ability to integrate acquired assets in a cost-effective and timely manner, time and cost overruns on fixed-price, fixed-timeframe contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, the success of our brand development efforts, liability for damages on our service contracts, the success of the companies /entities in which we have made strategic investments.
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Shiji Completes Acquisition of StayNTouch

Shiji Group 18 September 2018
Shiji is a leader in global hotel technology, at the core of all hotel and travel technology is the seamless and secure exchange of data across systems. Continuing the strategy of innovation through development or acquisitions and integrations. Shiji sees StayNTouch as an important part of making hotel management technology mobile and scalable for hotels of all sizes.StayNTouch brings an innovative suite of hotel management solutions for complete or partial mobile hotel property management. Scalable from small hotels, to 1000+ room hotels StayNTouch has proven their technology is easy to use while being robust and reliable. The modular design of the system makes it usable for hotels that already have an on-premise PMS or hotels that want to shift to future proof cloud based systems."Our vision is that the future of hotel technology needs to be open and accessible to every hotel group or technology provider. If hotels want everything or just a part of the stack we want the technology to integrate as seamlessly as possible and be available to all. StayNTouch is an excellent example of this and we are thrilled to have them as part of the Shiji Group." said Kevin King, COO Shiji Group.StayNtouch impressed Shiji with their growth and customer retention, which led to the acquisition. Shiji has been invested in the company since 2016."Becoming part of the Shiji Group is exciting for us. Our incredible growth has been exciting but joining a larger group with local sales and support network globally means we can bring our technology to many more hotels while still remaining close to our clients. It's a unique opportunity for any tech company like ours." Says Jos Schaap, CEO and Founder of StayNTouch.StayNTouch will be integrated into Shiji Group as a fully owned subsidiary. Jos will continue to lead the company and take an active role in Shiji Senior Management team focused on global expansion.The focus for StayNTouch as a Shiji Group Brand will be to accelerate their successful growth trajectory using Shiji Group's existing network of sales and support teams, in the USA and China, throughout Europe (Munich, Berlin, London, Lisbon, Spain), and Asia/Pacific (Hong Kong, Singapore, Malaysia, Beijing, Shanghai, and Sydney) empowering their internal product teams can increase development of new features and service existing customers.About StayNTouch Inc.StayNTouch is a "Software as a Service" hotel property management systems (PMS) Developed with mobility in mind, it operates on tablets and smartphones, empowering hotel employees to exceed guest expectations at multiple touch points.Powering over 90,000 rooms globally, StayNTouch streamlines operations, increases margins, and revolutionizes how front-line staff connects with guests. StayNTouch is a trusted partner to many of the most forward-thinking hotels, resorts, casinos and chains in the industry, including Yotel, Zoku Amsterdam, Valencia Hotels, The Freehand Hotels, Modus hotels and the Fontainebleau Miami Beach.About Shiji GroupShiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more.Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises 3,000 employees in 70+ subsidiaries and brands, serving over 60,000 hotels, 200,000 restaurants and 400,000 retail outlets.With the benefit of investment partners such as Alibaba, Shiji develops a network of cloud technology platforms that facilitate data exchange by connecting businesses vertically and horizontally across related industries. The importance of cross-industry integration to connect all levels of the supply chain, from guests, to distributors and suppliers of all types is a critical part of our mission. Our goal is to facilitate the transition to fully integrated systems for our clients through a network of platforms that communicate securely and easily so our clients can focus on their core competencies of serving their customers and guests.
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RLH Corporation Streamlines System Connectivity with Hapi Data Platform

HAPI 18 September 2018
Orlando, FL - September 18, 2018 - Hapi, a transformative new data streaming, integration and enrichment platform designed to solve the hotel industry's rapidly expanding data management challenges, announces the successful deployment of PMS data connectors developed to support the needs of RLH Corporation (NYSE:RLH). The connectors have been developed in order to link a portion of RLH Corporation's hotels to a new revenue management system, as well as to the company's enterprise data warehouse (EDW)."At RLH Corporation, we give our owners freedom in the way they run their hotels and that includes giving them a choice in the vendors and technology solutions that they choose to implement," said John Edwards, SVP and Chief Information Officer at RLH Corporation. "For our economy brands, we currently have seven approved PMS vendors and two options for central reservation systems. From a corporate perspective, however, this creates challenges in integrating the various systems' data streams which is why we were interested in Hapi."Hapi solved this challenge for RLH Corporation by developing real-time data connectors that normalize data from different PMSs, enrich it and expose it for the company to use in various ways. For example, RLH Corporation can leverage the streams to drive revenue through improved rate management and yielding strategies in real time.In addition to creating added revenue optimization opportunities at the individual hotel level, Hapi also saves a great deal of time and money for RLH Corporation, as the connectors eliminate the need for costly and time-intensive system integrations."A typical system integration in the hospitality technology sector takes approximately 12-18 months to work through, test and deploy," said Luis Segredo, president and CEO of Data Travel, LLC, the developer of the Hapi platform. "We are happy to say that we were able to create the connector for RLH Corporation in about 3 months, from start to finish. This shorter cycle has a domino effect on subsequent integration opportunities. For instance, we were able to layer in the EDW connector, and future connections will be an even smaller effort."RLH Corporation currently has about a dozen hotels on the system and expects to have over 500 hotels deployed by the end of 2018."We are very excited about Hapi's solution and the connectors they have built," continued Edwards. "The ability to normalize data and present it back to the hotels in a way that is actionable is a true game changer for us."For more information, please visit hapicloud.io.
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It's Budget Season... Are You Ready?

KEYPR 18 September 2018
According to Hospitality Technology's 2018 Customer Engagement Technology Study, 65% of guests say they are willing to pay higher rates and are more likely to return to a hotel that offers access to the technology they deem important. Guests' technology demands for 2019 include having a hotel mobile app with a variety of features, the ability to check-in and out from a mobile device, and high-tech features available in guestrooms. However, travelers aren't the only people demanding better hotel technology.When AAA revised its Approval Requirements and Diamond Rating Guidelines in April of this year, it put connective technologies front and center so that guests and lodging operators could "interact on an increasingly personalized basis." So, for a hotel to achieve a higher AAA Diamond Rating in 2019, it will need to budget for more engaging technologies...A 3-Diamond rating will require a hotel to feature mobile technology that supports check-in/outA 4-Diamond rating will require mobile check-in/out PLUS remote guest-service access through mobile devicesA 5-Diamond rating requires all the previously mentioned features PLUS mobile key access and advanced connectivity across all guest interactionsAs hoteliers prepare their 2019 budgets, various studies in consumer travel behaviors are substantiating the need to incorporate mobile guest experience solutions."As the summer winds down and the 2019 budget season ramps up, hoteliers need to bring technology to the forefront of their capital plans," said David Adelson, Intelity CEO. "Owners and operators need to ask themselves these important pre-budget planning questions: 'Is our relationship with guests as strong as it could be? Are we digitally engaging with everyone from the moment they make a reservation? Are we increasing guest engagement and communication at all stages of the guest journey? Are we developing guest loyalty for long-term benefits? Are we empowering staff with tools to ensure five-star service and experiences? And, are we investing in digital systems that will integrate with other key property solutions?'"If the answer is 'no' to any of the above, then it's time to call Intelity," Adelson said. "We provide a one-stop-shop to the engagement solutions that guests are demanding the most. In fact, Intelity and KEYPR are providing 20 out of the 24 mobile functions that guests revealed wanting the most in the HT 2018 CETS report."The Intelity and KEYPR platforms are giving guests fingertip connectivity to the hotel along every step of their journey, from the moment reservations are made until long after travelers check out inclusive of App, Mobile Web, Text, Social and In-App chat. By giving guests direct digital access to request things like room service, housekeeping or wake-up calls, hoteliers are revolutionizing and personalizing the guest experience. Budgeting for these solutions is an investment in guest loyalty and satisfaction. The result is a healthy financial future for owners.Intelity and KEYPR can:Place tablets in rooms, including hardware, software and installationEliminate more than $12,000 in annual in-room printing costsIncrease average monthly IRD revenue by at least 6%Open two-way guest communication with 85% average usageProvide daily business intelligence on operational efficiencyAs technology continues to dictate travelers' expectations and demands, Intelity and KEYPR stand ready to equip hoteliers with the tools they need to deliver on those experiences.To book a demo please email demos@keypr.comAbout IntelityIntelity, headquartered in Orlando, Florida, is the creator of the world's first and most widely used integrated guest services platform, ICE (Interactive Customer Experience). With certified integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls), Intelity's ICE is a centralized property-automation system that delivers concierge-level services, guest request tracking and fulfillment, business-intelligence analytics, marketing/messaging capabilities, and a full content management system. Since beginning operations in 2007, the Inc. 5000 company has gained a reputation as a leader in hospitality technology with installations across six continents, including most major brands and many celebrated independent properties. Intelity recently received designation as the "Official Mobile and In-room Technology Provider" of the Forbes Travel Guide. For more information, please call 1-888-738-7271 or visit www.intelitycorp.com.About KEYPRKEYPR is the broadest cloud-based guest experience and management platform for hotels, casinos and luxury residences. The platform delivers a personalized, friction-free guest experience, while creating new operational efficiencies and driving additional revenue opportunities for property owners and operators. Guests can access a directory of services, including dining, entertainment, third-party content and more through an in-room tablet and custom mobile app. The app also allows guests to bypass the front desk via KEYPR's digital key. Additionally, owners and managers gain valuable insight through the integrated dashboard (GEMS) and intuitive tools that provide visibility into guest needs before, during and after their stay &mdash' all while easily monitoring operational KPIs across multiple properties. For further information, visit www.keypr.com.
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Nor1 to Offer Its Upgrade, Upsell, and Merchandising Platform to More Hotels and Resorts Worldwide Through Partnership with HRS

Nor1 18 September 2018
Silicon Valley, CA - Nor1, Inc. today announced a distribution partnership with Hospitality & Retail Systems (HRS) to expand its reach to more hotels around the world and enable them to increase RevPAR and ADR through the use of its industry-leading upgrade solutions eStandby Upgrade, eXpress UpgradeTM, and CheckIn MerchandisingTM.Nor1, Inc., the leader in hospitality merchandising technology, services more than one million rooms at more than 5,000 properties that currently benefit from its real-time, data-driven pricing and merchandising solutions powered by PRiME.HRS, a market leader in IT for the hospitality and retail industries and the largest Oracle Hospitality Platinum Partner worldwide, supplies innovative management solutions to more than 3,000 hotels, restaurants, and trading companies around the world."We are extremely pleased and excited to partner with HRS," said Jason G. Bryant, Nor1's Founder and CEO. "HRS's reputation of providing innovative solutions to the hospitality industry and their extensive knowledge and experience with Oracle Opera, make them well-suited to present our suite of upsell products to their hotels and resorts clients.""We are delighted to represent Nor1's industry-leading merchandising platform," stated Joanne Vaughan, CEO at HRS. "Our commitment to providing hotels with the most innovative solutions to improve their performance and increase their bottom line is a perfect fit with Nor1's real-time, data-driven upsell solutions."About Nor1 Nor1 is the leader in hospitality upgrade, up-sell, and merchandising technology.Headquartered in Silicon Valley with offices across the world, Nor1 provides data-driven pricing and merchandising products that maximize incremental revenues for Hilton, IHG, Radisson Hotel Group, Accor, Wyndham, and other global hotels and resorts.Nor1's real-time pricing and merchandising intelligence engine, PRiME, powers eStandby Upgrade, eXpress Upgrade, CheckIn Merchandising, eReach, and eDirect to recommend the most relevant upgrade to the right guest at the right time for the most optimal price.Our investors include, Concur Technologies, Goldman Sachs, and Accel Partners.For more information, please visit www.nor1.com. About HRSFounded in 1990, HRS was created with the aim of providing a superior customer experience, both for service industry companies and their clients. Now in its 29th year, HRS provides innovative management solutions for: hotels, restaurants, retail chains, stadiums, spas and fitness clubs. HRS has an impressive portfolio of products and services, these include: pre-project analysis, hardware and software supply, strategic IT consulting, solutions implementation and integration, staff training and consulting, 24/7 technical support, plus a wide range of professional customer services. The company has developed an excellent reputation for providing quality services together with a strong global presence. HRS has established itself not just as an IT solution provider but also as a proactive contributor to the hospitality industry.For more information, please contact Oleg Kudrin at okudrin@hrsinternational.com or visit www.hrsinternational.com.
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Benbria and GCommerce Announce Strategic Partnership.

Benbria Corporation 17 September 2018
Ottawa, Ontario and Park City, Utah, September 17th, 2018 - Benbria, a leading provider of customer experience management technology, and GCommerce, a leading provider of digital marketing services to the hospitality industry, announced a strategic partnership today to bring a full-suite of marketing and customer engagement solutions to the hospitality industry. Hoteliers now have the opportunity to leverage the expertise of both companies to improve direct-bookings, access technology to support real-time guest engagement, and take back control of the guest experience from third-party booking agencies.The partnership will allow both companies to cross-refer services to their existing client base as well as present a unified set of solutions, to help hoteliers with more effective marketing and engagement to meet modern guest expectations. With the digital marketing expertise of GCommerce, existing and future clients of Benbria will be able to optimize their web experiences, build stronger brand awareness through social and digital channels, and improve the likelihood of direct bookings."GCommerce delivers innovative digital marketing and web programs focused on inspiring guests and improving direct bookings", commented Jordan Parsons, CEO of Benbria. "It made logical sense to establish this partnership given Benbria's expertise when it comes to pre-stay, in-stay, and post-stay guest engagement using messaging technology. GCommerce helps hotels reach these new direct-booking audiences while Benbria helps them engage them at the right moment".Benbria's Loop platform allows hotels to measure the guest experience and manage conversations across multiple channels including email, Web chat, SMS text, in-app messaging, or messaging apps like Facebook Messenger, Twitter, and WhatsApp. All messages and timely feedback are routed to a unified team inbox where they are tagged and routed to the right teams and departments for immediate action. With multiple applications for hoteliers, a custom solution can be built around a unique guest journey to deliver faster service, obtain in-moment insights into the guest experience, and engage in real-time on the guest's preferred communication channel."Engaging potential guests before they abandon their online booking is becoming critical for hoteliers" noted Chris Jackson, CEO of GCommerce. "With Benbria, our client's web sites and apps can connect potential guests with a live person at the moment of truth, to answer any questions or deliver an offer to increase direct bookings. The fact that the dialogue can continue pre-arrival, during their stay, and immediately after their visit gives hoteliers even more opportunity to engage guests and upsell throughout their journey".Clients of Benbria and GCommerce will be receiving information on each company's respective offerings in the coming weeks, including a guide for integrating a digital marketing program with real-time engagement of social and messaging channels.About BenbriaBenbria is a leader in omni-channel customer experience measurement and engagement solutions, helping the world's most customer-centric brands deliver a superior experience that goes above and beyond their competitors. Using a variety of mobile, online, and on-property technologies - including SMS, email, web, in-app and messaging channels, as well as kiosks - the company's Loop platform enables brands to capture real-time insights into the customer experience as well as message with them to engage or recover. The platform also directs this real-time customer feedback, requests, concerns, suggestions, and positive input to the right team members to deliver a timely and informed response.With over 1,800 client locations in 20 countries and a network of over 10 global sales partners, Benbria offers both global reach and local expertise within multiple markets and verticals. For more information, visit www.benbria.com.About GCommerceBuilt on the belief that one-size-fits-none, GCommerce strives to eliminate the cookie-cutter approach to digital marketing. Catering to a wide variety of clients in the hospitality and tourism industry, GCommerce provides a customized, strategic, and client-focused approach to digital marketing. Services provided include but are not limited to search engine optimization and marketing, website design and development, display advertising, email marketing, content marketing and social media advertising and consultation.Boasting a robust and diverse clientele including industry-leading hotel management groups, luxury and boutique hotel brands, resorts and casinos, franchises and independents, and more. For more information, visit www.gcommercesolutions.com or reach out to sales@gcommercesolutions.com.Media Contact: Nicole Jardim, Benbria Corporation, njardim@benbria.comMedia Contact: Lindley Ferris, GCommerce Solutions, lferris@gcommercesolutions.com Benbria, Loop, Get in the Loop, and Keep Us in the Loop, Loop Messenger, Loop Pulse, and Loop OnDemand are registered trademarks of Benbria Corporation. All other trademarks are the property of their respective owners.
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Infor Acquires Vivonet

Infor 17 September 2018
NEW YORK -- Infor, a leading provider of industry-specific cloud applications, today announced it has acquired Vivonet, Inc., an industry leader in cloud-based hospitality solutions. The acquisition extends Infor's suite of solutions for hospitality with point-of-sale (POS) and inventory and procurement functionality for companies in the food service management, full and quick service restaurant, and hotel food and beverage micro-verticals.Founded in 2000, Vancouver, BC-based Vivonet offers solutions for POS, kiosks, kitchen systems, payments, labor scheduling, and food and labor cost management. Vivonet products are deployed at more than 4,000 locations, with customers including Sodexo, Delaware North, Booster Juice, Burger 21, Pita Pit, and Texas Chicken & Burgers."Vivonet's specialized applications are highly complementary to Infor, creating a more comprehensive suite for customers, and expanding our marketing opportunity into three new foodservice micro-verticals," said Charles Phillips, CEO of Infor. "Last-mile industry functionality enables Infor customers to use the cloud to harness the power of their mission-critical data to transform their business with machine learning, predictive analytics, and artificial intelligence."Infor is one of the world's largest providers of hospitality software. Its customers include 6 of the top 10 largest hotel brands, and its products are in use at almost 20,000 hotel and casino locations worldwide. Infor Hospitality solutions, which include robust capabilities for property management, revenue management, asset and incident management, analytics, and artificial intelligence, will be extended with POS from Vivonet.The terms of the transaction are not being disclosed.About VivonetEstablished in 2000, Vivonet is a leading provider of consumer, operational and enterprise level cloud-based technology solutions for the hospitality industry. Processing millions of transactions every month for thousands of customers across Canada and the United States, Vivonet solutions provide hospitality businesses with insights and intelligence to help them unlock business potential and improve organizational performance. Learn more at www.vivonet.com.About InforInfor builds business software for specific industries in the cloud. With 16,500 employees and over 68,000 customers in more than 170 countries, Infor software is designed for progress. To learn more about Infor, please visit www.infor.com.
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Guestline appoints Robert Gorby as Chief Marketing Officer

Guestline 17 September 2018
Gorby brings over 15 years of experience from previous positions in customer engagement and marketing management at global technology companies including SDL plc, Powwownow, and AVG Technologies. Robert's expertise in strategy development, digital marketing, commercial planning, and team leadership will assist him in his new role, where he will be responsible for developing and delivering marketing strategies to accelerate Guestline's international and UK growth.Robert Gorby, chief marketing officer, Guestline, comments:"I'm delighted to be joining Guestline at such an exciting time and to be charged with creating demand and growth opportunities for the business. I look forward to leading the sales and marketing teams in furthering global outreach in the hospitality industry by driving changes that will benefit our cloud-based offering, and continue to satisfy the needs of hoteliers with market-leading technology."Andrew McGregor, CEO, Guestline, adds:"Guestline is experiencing a strong period of UK and European growth, supported by an on-going commitment to investing in and evolving the senior management team in key regions. Robert's appointment is therefore a strategic move to enhance Guestline's existing portfolio and strengthen our position as industry leaders in the global hospitality technology market."Guestline's multi award-winning property management, distribution and digital marketing software for hospitality businesses is cloud-based. The integrated, innovative, and intuitive solutions are developed to enable hospitality business owners and managers in sectors such as hotels, serviced apartments, pubs, and more, to deliver measurable business improvement both efficiently and profitably. Specialist technology developments include seamless integration with many leading 3rd party applications, tokenisation for PCI compliance, website design and additional functionality to improve customer service and capture more revenue.For more information on Guestline please visit Guestline.com
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Roxy Speech-Enabled In-Room Assistant Partners with Redwood Systems

Roxy 14 September 2018
The Roxy device integrates directly with Redwood Systems' PBX offering, which means that not only will guests be able to get information about hotel amenities and services from the device, but they will also be able to make internal and external calls, including emergency calls. This functionality allows Roxy to completely replace guest room telephones at a similar price point, and makes Roxy an appealing addition to Redwood Systems' array of solutions. Roxy also has functionality enabling it to replace the in-room speaker, alarm clock, charging ports and guest booklet. By consolidating in-room hardware hoteliers are able to save money and reduce clutter in guest rooms."We're excited to be working with a company that has long been at the forefront of new hotel technologies" writes Cam Urban, CEO of Roxy. "Redwood Systems is an important partner because of their focus on future-proofed solutions."This announcement comes following a recent report by the technology advisory and research company Gartner, Inc, which predicts that there will be a voice-activated smart speaker in 3 out of 4 US households by the end of 2020. As more and more guests get used to using these devices in their homes, they will come to expect them in hotel rooms as well. By partnering with Roxy, Redwood Systems is staying ahead of this trend.As a fully integrated technology solutions provider Redwood Systems is able to provide hotels with everything needed to overhaul their technology strategy. As voice devices like Roxy get smarter and more useful for guests, technology providers and hotels that embrace voice solutions will have a leg up on the competition.
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Artificial Intelligence: How can it help your hotel?

Amistad Hotel Marketing Partnership Ltd 14 September 2018
In today's AP Voice we delve into just a few ways that AI is already impacting the hotel industry and how independent hotels can leverage the various technologies available to drive their business goals.Booking platforms: Technology providers specialising in booking solutions are looking at how to adapt AI to deliver smarter and tailored booking experiences for guests and hotels. Hotel technology provider Avvio recently launched Allora, the world's first direct booking platform powered by AI. Allora encourages direct bookings and guest loyalty by orchestrating better online experiences. To do this, she relies on learning models to analyse large volumes of data to identify which variations will yield the best booking engine configuration. This enables Allora to provide more personalised interactions with guests, rather than the current cookie-cutter approach. Earlier in 2018, Sabre Corporation and Microsoft announced the pilot launch of an AI-powered chatbot, "Ella," that explores how artificial intelligence can help travel agencies better serve travelers by fulfilling their most common service and support requests with smart technology. Amistad Partners uses Sabre as our go-to booking solutions provider.Reputation management: A poor review or any delay in responding to a question asked on social media by a customer could lead to negative consequences for a hotel. In our industry, reputations matter. What our customers say, think and feel matters. AI is being used by industry leaders to monitor social media to respond quickly and avert potential public relations issues. But it's not all about the negative, as AI-powered tools can also flag favourable comments, allowing you to make the most of positive feedback.Digital concierge and virtual assistants: AI has become a household item with the introduction of Apple's Siri and Amazon's Alexa. We are used to having information available at our fingertips without needing to actually go look for it ourselves. So it comes as no surprise that this is what guests are looking for as part of a superior hotel experience. In the UK, guests at all twelve of the Edwardian Hotels-owned Radisson Blu locations can interact with an AI-based chatbot, Edward, via text using a smartphone. They can order room service or request a late checkout. They can source details about the hotels' spas and restaurants as well as hotel specials and details about local attractions. Hilton Worldwide Hotel's AI-based concierge Connie is powered by IBM's own sophisticated AI, Watson. An AI-enabled robot and performing tasks like a human concierge, Connie can assist arriving hotel guests at front desk standing on its bipedal support.Business intelligence: Data is essential in remaining competitive. AI solutions can help hotels collect, clean and save data. They can also help hotels analyse data by parsing through multiple databases to give insights that can help shape strategy and make business decisions. Sabre has developed an analytics platform to use artificial intelligence to help maximize total hotel revenue. Its SynXis Analytics Cloud identifies opportunities for revenue and guest-experience improvement and helps hoteliers avoid lost revenue by analyzing data from operations, finances, room-stay production, ancillaries and rate-room-channel configurations to deliver targeted actionable insights.At Amistad, we take technology seriously. We're big believers in applying data-driven insights to enhance client relationships. AP Digital is a multi-faceted web and app technology that serves as a CRM tool, a client portal, an agent portal, a professional services automation platform, a contract manager and a virtual assistant. Every AP engagement is measured in minute detail to gauge the effectiveness of our delivery and the efficiency of your dedicated team, to get and assess client feedback to drive continuous improvement and profitable engagement. Do get in touch to find out how you can use AI and technology to further your sales and marketing goals.
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New Partnership Gives Cloudbeds' Properties A Secure Payment Option in Latin America

Cloudbeds 13 September 2018
SAN DIEGO -- Cloudbeds and PayU recently partnered to offer a secure electronic payment processing solution to hospitality properties located in Latin America. Properties that activate this integration will be able to receive online payments from guests whether they pay with a local or international credit card.Thousands of properties will benefit from the highest security protocols and a competitive promotional rate from PayU for six months if they open an account with PayU before Dec. 12, 2018. This payment gateway is available now to properties located in Brazil, Mexico, and Peru, with Chile, Argentina, Panama, Colombia, and more countries coming online soon."This partnership with PayU provides state of the art security and payment automation to our properties and their guests," said Sebastien Leitner, Director of Global Partnerships at Cloudbeds. "It aligns nicely with our product and partnership strategy."Properties that use Cloudbeds' property management system will be able to process payments online directly from the Cloudbeds' interface without a physical point of sale device.In addition to Latin America, this technology will soon be available to properties located in India.About PayUPayU uses its history and experience in payment means to provide financial services in emerging markets. With operations in Asia, Central and Eastern Europe, Latin America, the Middle East, and Africa, PayU is the main online payment services provider in 17 high-growth markets, offering a fast, simple, and efficient process for merchants and buyers in different channels (desktop, mobile devices, e-wallet, and physical retail). It currently operates more than 250 payment methods in more than 25 currencies, reaching nearly 2.3 billion potential consumers. PayU has more than 1,800 payment specialists who support more than 300,000 merchants and millions of consumers who make payments through the tool. The company is part of the online payments division of Naspers Ltd., which in Latin America has incorporated Pagosonline and DineroMail, and the Brazilian companies Bcash and Fcontrol, and is now one of the five leading companies of the sector in the region.

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