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Business Intelligence Improves Hotel Performance, According to New Starfleet Research Study

Starfleet Research 15 November 2018
It has long been known that business Intelligence (BI) can be instrumental in helping hotel operators make smarter and more timely decisions. Now a new groundbreaking study from Starfleet Research, the leading provider of IT market research for the hospitality industry, explains at length how hotels that use advanced BI tools and capabilities to transform raw data into actionable insights are driving significant improvements in various aspects of their operational and financial performance.According to the just-released study, entitled Leveraging Business Intelligence to Improve Hotel Performance (currently available for complimentary access), 96 percent of hotel operators believe that their ability to generate business intelligence has been "successful" or "very successful" in enabling them to achieve their desired business results. Amongst the key research findings:95 percent of hotel operators cite time reduction (e.g., time needed to get information, make decisions, etc.) as a top reason to utilize advanced business intelligence tools92 percent of hotel operators agree BI tools are "effective" or "very effective" in helping them manage and optimize their market and channel mix84 percent of hotel operators view the need to achieve optimal data quality as a top challenge with business intelligence"Rather than spend inordinate amounts of time grappling with endless formatting, data importing and exporting, version control issues, and poor visualizations, hotel operators can utilize powerful, flexible and intuitive tools designed specifically for their industry and even their specific roles and areas of accountability," note the Starfleet Research analysts who authored the report. "The tools allow them to focus their attention on getting the answers and insights they need to maximize operational and financial performance as well as improve the quality of the guest experience.""The best of these tools deliver real-time insights that enable hotel operators to make the best decisions quickly and accurately. Data discovery tools help answer new questions as they arise, allowing for a more proactive approach to decision making."This definitive and unbiased resource, 19 pages in length, was underwritten by Rainmaker, a market leader in profit optimization solutions for the hospitality and gaming industries. The research findings were derived from online surveys conducted with more than 350 hotel executives and other industry practitioners. The practical guide contains a wealth of information about the latest BI technology innovations, how next-generation solutions are being utilized in the hotel industry, and best practices and expert recommendations for hoteliers to keep in mind as they embark on the journey to improve their business intelligence capabilities in their quest to drive continuous performance improvement.Leveraging Business Intelligence to Improve Hotel Performance is available for complimentary access, courtesy of Rainmaker, for a limited time only.The co-branded eBook is the latest in a series that looks at next-generation hotel technologies. It was independently produced and distributed by Starfleet Research, which ranks as the leading provider of best practices IT market research and recommendations for the hospitality industry. Each year, Starfleet Research benchmarks best practices in technology-enabled business initiatives across thousands of hotels and resorts. Its popular Smart Decision Guides, which have influenced the IT decisions of tens of thousands of senior executives, focus on such topics as Hotel Property Management Systems, Hospitality Revenue Management, Hotel Guest Experience Management and Restaurant Management and POS Systems.
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Volara and Two Roads Hospitality Partner to Bring Voice-Based Guest Experiences and Staff-Facing Solutions to Motif Seattle, Thompson Seattle and Carmel Valley Ranch

Volara 15 November 2018
Volara - the voice hub for the hotel industry - has been selected by Two Roads Hospitality as its official voice technology platform. Motif Seattle, A Destination Hotel, and Thompson Seattle are already live with Amazon's Alexa technology powered by Volara and Carmel Valley Ranch in Carmel Valley, Calif., will begin rollout later this month. Next year, fifteen of the company's lifestyle hotels will deploy Volara's software that enables voice-based conversations with guests to be managed in real-time on any of the leading natural language processing platforms.At Motif Seattle and Thompson Seattle, Volara's patent-pending Accuracy Engine is ensuring that guests receive the information or services they requested. Guests can ask the Volara-powered device for various amenities and hotel information, such as the WIFI password or hours of operations for hotel gyms, restaurants and bars, as well as request local recommendations for the best places to dine, shop, listen to music, grab a cocktail and more. Guests can also control the television or request their car from the valet with a simple voice request. All requests are routed through Volara's secure integrations hub into the hotel's existing software - including Amadeus Service Optimization, Sonifi, Honeywell and Zingle - for execution.Team members at these properties also are benefitting from using the Volara-powered Alexa to support their workflow. Whether room attendants, bell attendants, engineers or guest services managers, hotel staff are engaging with Alexa to seamlessly open maintenance tickets, make pickup requests, set room statuses and access training materials."With the rapid consumer adoption of voice technology, we are thrilled to be one of the first hospitality companies to lead the charge in delivering a natural, intuitive extension of our personalized service through Volara's software on Amazon's Alexa," said Andrew Arthurs, Chief Information Officer for Two Roads Hospitality. "Our collaboration with Volara allows us to provide a seamless in-room voice experience while driving productivity enhancements on property, ultimately enhancing guest interaction and improving their engagement with our team.""Our team takes great pride in delivering memorable guest experiences with a personal touch," said Steve Sasso, Motif Seattle General Manager. "This new technology is enabling our team to be more effective, while allowing our guests the intuitive option to use voice technology to engage with us from the comfort of their guest room.""Volara is delighted to be providing Two Roads hotels and resorts with cross-property conversation management, increased guest privacy protections, secure integrations with existing technologies, and improved accuracy among guest interactions," said David Berger, Volara CEO. "By turning the Echo device into a compliant hotel business tool, each property will benefit from its own unique integrations set, whether it's enabling a voice interface for the television, a voice interface for item and service requests, a voice interface for the concierge, or even voice-controlled access to music content."We are proud of our partnership with Two Roads Hospitality that is bringing voice-enabled experiences to guests of these distinctive, lifestyle hotels," he said. "With our technology, guests will be understood by voice technologies like Amazon's Alexa more accurately and securely than they would at home, resulting in an improved guest experience that ensures they get what they want when they want it."About Two Roads HospitalityCreated in September 2016, Two Roads Hospitality is an international lifestyle company encompassing an unrivaled collection of distinctive properties, passionate people, and remarkable experiences around the globe. The company is named for the recently-merged Commune and Destination Hotels, bringing together over 40 years of combined expertise exclusively dedicated to the boutique and lifestyle space. Comprised of Joie de Vivre Hotels, Thompson Hotels, Destination Hotels, tommie and Alila Hotels & Resorts, the company is the leading operator of independent hotels with more than 85 properties in eight countries and growing, also boasting an extensive roster of award-winning restaurants and bars, stunning vacation residences, world-class golf courses, and indigenous spa and wellness offerings. For more information on Two Roads Hospitality, visit www.TwoRoadsHotels.com, follow us on Twitter or like us on Facebook.
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StayNTouch Expands Globally Leveraging Local Shiji Offices In Munich, Singapore and Sydney

StayNTouch Inc. 15 November 2018
One of the fastest growing cloud-based PMS companies in the United States, StayNTouch was recently acquired by global hospitality software leader, Shiji Group. StayNTouch is growing its service and sales teams in line with Shiji's strategy to have a global infrastructure with strong local sales and support for all the Shiji products. The StayNTouch expansion will focus on continuing to support existing international brands such as First Hotels and independents such as Zoku, while growing their customer base exponentially."We recognize that the PMS is at the heart of a hotel's business," said Jos Schaap CEO of StayNTouch , "Leveraging Shiji's global support structure is an important step forward in bringing us closer to our customers in the EU and APac and bolstering our promise to exceptional service. When we provide exceptional service to hotels, it enhances the level of service they provide to their guests."To learn more about StayNTouch's product and service offerings, visit www.stayntouch.com.
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TrustYou Analysis Highlights the Most Impactful Hotel Review Topics By Market With Global And Regional Impact Scores

TrustYou GmbH 14 November 2018
TrustYou, the world's largest guest feedback platform, released a comprehensive analysis of regional and global hotel review topics. Through its continuous effort in studying and leveraging guest feedback, TrustYou created this report of the different impact scores that affect the performance and reputation of global hotels, as well as in the following markets: EMEA, German-speaking countries (DE/AT/CH), US, APAC, Japan.Extracted from TrustYou's guest feedback database and its analytics capabilities, the impact scores represent the hotel categories that travelers notice and rate in their online reviews, in order to bring attention to their performance. The impact scores are divided into semantic categories, such as positive and negative ones, and reflect features like room maintenance, staff friendliness, housekeeping, etc. and their impact on the overall score of a hotel. The new TrustYou report highlights noticeable variations between different regions of the globe and the top 3 impact scores that are most influential in each area. The recent analysis also reveals certain similarities and standards among regions, such as the positive value of the service and the friendliness of the staff, and the management. On the other side of the spectrum, it is unveiled that the most common negative impact scores are the rooms, their maintenance and cleanliness, as well as the bathroom."At TrustYou, we pride ourselves of an international portfolio of clients and partners that give us valuable insights into different markets and regional specifics. We have noticed that geographic positioning and cultural differences are two key factors that determine the best and most efficient hotel strategies. Market segmentation is crucial in today's hospitality industry, since different regions value different things and they each require a different approach. We're excited to highlight this valuable data that our platform enabled us to get, since we do believe it will help hoteliers all over the world to adjust their strategies and achieve the best possible reputation." says Benjamin Jost, TrustYou's CEO.The extended analysis of global and regional impact scores can be accessed for free, by using this link.Find more information on TrustYou and the guest feedback platform on www.trustyou.com.
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Infor partners Artyzen Hospitality Group in improving hotel guest experience

Infor 14 November 2018
Infor, a global leader in business cloud software for Enterprise and SMB companies, today announced the successful implementation of Infor Hospitality Management System (HMS) and Infor SunSystems financial management at three hotels in Beijing, Nanjing and Shanghai managed by Artyzen Hospitality Group (AHG), which delivered improved guest experience.Artyzen Habitat Dongzhimen Beijing was the first AHG property in mainland China to deploy the customized integration of Infor HMS and Infor SunSystem in accordance to China's Public Security Bureau and tax invoice requirements. With the Go-Live of Artyzen Habitat Dongzhimen Beijing a year ago, Infor worked with AHG to bring Infor HMS and Infor SunSystems online at Artyzen Sifang Nanjing in August, and at Artyzen Habitat Hongqiao Shanghai in September. In addition to AHG's hotels in mainland China, its Macau property, Grand Coloane, also utilizes Infor HMS."The seamless integration of the systems resulted in significant time savings, shortening the time needed for guest check in and out procedures from 10 minutes to less than two minutes," said Nadine Lee, Director of IT, Artyzen Hospitality Group. "In addition, rates, bookings, and occupancy data are now better synced with our central reservation system to help us make precise and timely decisions. The flexibility of their product together with their responsiveness and ability to meet our requirements make them a great partner to work with."Infor HMS provides the flexibility for AHG to deploy localized solutions for its properties in China utilizing the solution's open API and webservices, enabling localization to take a shorter period."A fast-growing hotel management group needs the scalability and flexibility in its property management operations to accommodate its business expansion, which itself is inherently a dynamic and fast-changing industry," said Eric Wong, vice president, Hospitality, Infor Asia Pacific. "Infor HMS can offer that scalability to streamline processes and let employees access actionable information on guests to deliver a highly personalized experience, or access work orders, for revenue management and more."Established in 2014, AHG is headquartered in Hong Kong. Its brand portfolio includes Zitan, Artyzen Hotels and Resorts, Artyzen Habitat and citizenM. The group currently has 7 operating hotels and 12 under development.
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mi-pad Queenstown Opens Hotel Doors with ASSA ABLOY Hospitality Mobile Access and VingCard Allure

ASSA ABLOY Hospitality 13 November 2018
Stockholm - November 13, 2018 - mi-pad Queenstown, a newly opened property in Queenstown, New Zealand, has bolstered its reputation as the country's first smart hotel with the implementation of ASSA ABLOY Hospitality Mobile Access.Installed along with VingCard Allure door locks, the digital key platform provides guests with a seamless arrival experience that allows them to use personal smart devices as a room key.Provided as a feature of the property's 'mia' app, mobile access forms a vital part of mi-pad's strategy to provide its guests with a next generation hotel stay experience.The integration of ASSA ABLOY Hospitality Mobile Access into mi-pad's mia app joins other functionalities that guests can control via their personal mobile device. This includes the ability to control thermostat and lighting settings, as well the option to check in or out without having to first visit the front desk.Those arriving with mia already downloaded on their device can now take convenience a step further, with ASSA ABLOY Hospitality Mobile Access allowing guests to go straight to their guestroom from the moment that the assigned room number and digital key details are transmitted."With the nature of hotels being a 24/7 operation, mi-pad seeks to implement services that operate based on a guest's unique schedule and preferences," said Stephen Borcoskie at mi-pad Queenstown (www.mipadhotels.com)."With ASSA ABLOY Hospitality Mobile Access, we are able to fulfil this goal from the moment a guest enters our hotel until their stay ends, at the same time ensuring they always feel safe in their surroundings."Developed using ASSA ABLOY's Seos technology, ASSA ABLOY Hospitality Mobile Access leverages advanced encryption technology to safeguard digital key and room number information from data theft and unauthorized access. Once generated, such data is then transmitted to guest devices using a secure communications channel and is then stored inside a digital vault within the hotel's app. Once a guest presents their device within proximity to the appropriate guestroom lock, digital key information is again transmitted via a secure channel in order to ensure that data is not able to be compromised at any step of the process.With the additional implementation of VingCard Allure door locks, mi-pad Queenstown not only gains a platform that is fully compatible with ASSA ABLOY Hospitality Mobile Access, but also one that offers an array of unique guest experience-enhancing features.The lock eliminates the need for external hardware by providing a sleek and interactive LED panel adjacent to the door. This allows hoteliers to implement a customized panel background with colors and designs that accentuate a property's unique style and brand. When equipped with an accompanying guestroom-facing touch panel, guests can also post notifications such as "Do Not Disturb" and "Make Up Room" without having to first open the guestroom door.For more information about ASSA ABLOY Hospitality and its comprehensive line of electronic in-room safes and locking solutions, please visit www.assaabloyhospitality.com.
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Cloud5 Communications Partners with Roxy Speech-Enabled Concierge

Cloud5 Communications 13 November 2018
Cloud5 Communications, hospitality's leading communications technology and services platform, today announced a partnership with Roxy, the speech-enabled device that provides fully customizable in-room hotel concierge services. This partnership is one of the first to combine a virtual assistant and a hospitality cloud-based PBX system, enabling hotels to reduce the number of necessary devices in their rooms and enhance guest experience.In addition to consolidating guest room devices, Roxy frees up concierge and front-desk staff to perform more value-added work in person with guests. Speech-enabled Roxy handles a full range of services including on-demand assistance, transportation and navigation, curated recommendations customized for your hotel, wake up calls and valet requests, housekeeping requests, weather, music streaming, room service, and more -- with a single user-friendly device."Cloud5's hospitality cloud-based PBX platform is a perfect fit for Roxy speech-enabled devices," explains Cam Urban, CEO of Roxy. "Deployment is easy and properties can scale their deployments to any size, with any number of Roxy devices on property. Cloud5's platform streamlines implementation and enables changes to be made quickly across all phones in the network. We're excited to be working with Cloud5, a proven leader in bringing innovative communications technology to hoteliers."According to a recent study by NPR and Edison Research, one in six Americans has a smart speaker or virtual assistant device in their home today. comScore projects 50% of all searches will be done by voice by 2020. As this number continues to grow, guests will come to expect these devices as amenities in their rooms. Properties that adopt solutions like Roxy in lieu of traditional in-room devices will save money and be positioned to serve guests better today and in the future.Set up is simple and fast. Hotel users have full control over their hotel voice persona, services, and information that guests receive with the ability to customize messages and the information database based on season, events, hotel activities, and more."'Hands-free' is the trend for homes, cars, and now hotel rooms. Hospitality is seeing greater demand for speech-enabled devices that give guests the 'at home' experience they crave when traveling," said Daniel Langrill, VP of Product Management and Development at Cloud5. "The Roxy device is a creative solution that reduces costs by reducing/replacing in-room devices while improving guest satisfaction. It's an excellent addition to Cloud5's end-to-end solutions portfolio and provides us with a way to offer both a speech-enabled guest engagement device and a speech-enabled telephone in one solution." About RoxyRoxy is a speech enabled device that provides fully customizable in-room concierge services. The device is built from the ground-up for the hotel industry. Guests use the device by asking a question or making a request. Roxy intuitively understands the request or question and responds immediately. In addition to improving the guest experience, Roxy helps hotels eliminate in-room devices, increase efficiencies in guest services delivery and generate revenue. Learn more at the Roxy website. See a video of Roxy in action here.
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Hapi Expands Management Team with Appointment of Jonathan Reynolds as Head of Product Strategy

HAPI 13 November 2018
Orlando, FL - November 13, 2018 - Hapi, a transformative new data streaming, integration and enrichment platform designed to solve the hotel industry's rapidly expanding data management challenges, has appointed Jonathan Reynolds as Head of Product Strategy for the company. With a successful 18-year career in the global hotel technology industry, Reynolds brings extensive expertise in data management, systems and integration from both his experience as a hotelier and his proven track record leading product strategy and go-to-market for some of the industry's most prominent technology providers. In his new role, Reynolds will be responsible for building and implementing the product roadmap for delivering the Hapi platform to the marketplace, through close collaboration with the executive team, product owners, developers and customers.Reynolds began his career in hotel technology with Micros in 2000, where he spent seven years as a senior technical product specialist, program lead and consultant for installations at high profile properties, such as Wynn Las Vegas and Wynn Macau. As a member of the opening team for OPERA, he oversaw hundreds of system implementations and integrations, as well as initiating the company's first foray into the gaming and casino market. He then spent five years on the hotelier side as Director of IT for the Viceroy Hotel Group, followed by a stint at The Setai in Miami Beach. Prior to joining Hapi, Reynolds served as a senior member of the product management team for Amadeus. During his seven-year tenure there, he held roles ranging from Senior Product Owner, Director of CRM Professional Services and Product Marketing Manager, PMS & CRS."Our strategic vision with Hapi is to assemble the best and brightest minds in hotel technology, in order to deliver a product solution that accomplishes our mission of maximum data integration and operational efficiency for our customers," said Luis Segredo, president and CEO of Data Travel, LLC, the developer of the Hapi platform. "Jonathan's deep experience with development of major industry systems, as well as IT implementations on the property level gives him a unique perspective that will benefit our rapidly growing customer base immensely."Based in Orlando, Reynolds holds a Bachelor of Science in International Business from the University of Denver. To learn more about the Hapi data streaming and integration platform, please visit hapicloud.io.
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Auro Hotels Partners with ProfitSword to Maximize Data Management Efficiency and Forecasting Abilities

ProfitSword 13 November 2018
Greenville, S.C. - November 13, 2018 -ProfitSword, hospitality's premier developer of business intelligence and data integration software, has announced the implementation of its ProfitSage operational and financial reporting solution by Auro Hotels, a hotel developer, owner and manager overseeing 30 upscale properties across the United States. Originally utilizing its own in-house business intelligence platform, Auro Hotels selected ProfitSage in order to implement a more robust and systematic forecasting strategy that could adapt to the company's ongoing growth and increasing complexity, while also maximizing operational efficiency and increasing the potential for additional revenue."After identifying ProfitSword as one of the most highly regarded organizations in serving hospitality's business intelligence needs, along with its impressive customer base, the decision to implement their solutions was a straightforward one to make," states Luke Finley, Chief Financial Officer at Auro Hotels. "Since partnering with ProfitSword, we have been very impressed with the company's commitment to offering personalized support and ensuring that our properties continue to benefit from an unmatched level of data management efficiency."After extensive research in comparing competing solutions and examining the experiences of other hospitality companies, Auro Hotels identified ProfitSword as the industry's go-to provider for implementing a uniform and effective business intelligence process that could also seamlessly integrate with pre-existing systems used across its portfolio. When using ProfitSage, hoteliers at each property will be able to instantly forecast metrics, such as monthly bottom lines, daily labor expenses and accounts payable. With such information automatically uploaded into the ProfitSword user interface in real time and also made available via pre-scheduled reports, Auro Hotels can further ensure that both local hotel and corporate leadership have the necessary data to make informed, yet timely decisions."Like many hospitality management organizations that are experiencing substantial business growth, Auro Hotels required an effective business intelligence solution that could address the increasing number of disparate systems used at each location, and yet still provide staff with the ability to fully understand what their data means and how to use it most effectively," said Colin Findley, VP of business development at ProfitSword. "We are honored to have been given the opportunity to identify the challenges faced by Auro Hotels, and work with them in implementing a solution that precisely meets their needs."As a comprehensive provider of business intelligence solutions, ProfitSword's line of data management platforms also includes ProfitPace, ProfitPlan and ProfitWizard. A solution developed to effectively manage sales data, ProfitPace allows businesses to efficiently monitor sales team efforts to ensure that the company is on track to achieve individual and company sales goals. It also allows for the comparison of sales pace to forecast, budget, prior years and same time last year trends. Using ProfitPlan, hoteliers can incorporate stylized report templates to produce several types of reports required to manage daily tasks and information. ProfitSword's data analysis tool, ProfitWizard, combines business intelligence, decision support, performance management and ad-hoc reporting for efficient analysis of data.
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IDeaS Helps RLH Corporation Redefine Revenue Strategy, Transform Its Business

IDeaS 13 November 2018
Tweet This: How do you #DisruptHospitality? @RLHCo relies on @IDeaS_RevOpt to break with tradition and adopt #RevenueManagement as strategyMINNEAPOLIS--Nov. 13, 2018--As one of the fastest-growing hotel franchise companies in the U.S., RLH Corporation(NYSE: RLH) has prescribed a transformational goal for itself: build a culture around commercial revenue strategy and adopt technology that breaks down organizational silos across sales and marketing. But the company isn't doing it alone. They're working with IDeaS Revenue Solutions, the global leader in revenue management, to take a disruptive approach to proactively optimize revenue and create a competitive advantage.The IDeaS G3 Revenue Management System (RMS)is designed to automate pricing and inventory control across room types, properties and portfolios. By tapping into SAS analytics, artificial intelligence and deep machine-learning, IDeaS G3 RMS frees up revenue managers from arduous tactical duties, enabling them to be more strategic about growing revenue. This results in dramatically smarter pricing decisions and greater revenue over time.Redefining revenue strategy:RLH Corporation plans to align its revenue management, pricing and yielding insights with marketing and sales to create a more powerful overarching commercial strategy using IDeaS.Aligning business strategies to stay ahead of the competition:Knowing they always have an optimal pricing program in place, revenue strategists can focus on aligning business strategies across departments such as sales and marketing. With the increasing complexity of booking channels and more competition from hotel brands, this has the potential to leapfrog RLH Corporation past its competitors, even in tough markets.Calvin Anderson, chief of revenue optimization, RLH Corporation said:"We need to blow up this idea that using legacy technology systems and following the status quo is 'good enough.' We wanted a business solution that looks beyond what others are doing currently in the revenue management space. IDeaS has done their homework in areas no one else has touched. As a result, both the IDeaS' product and roadmap are ahead of everyone else. IDeaS automates pricing down to the individual rate code and room type, instead of centering all pricing around a single retail or BAR price point. This level of detail is crucial because true commercial optimization must consider a multiplicity of demand variables and respond to each accordingly. This level of adaptability and granularity gives us a more acute, real-time understanding of changing demand. While most revenue management platforms want to reach this level, the nearest functionality outside of IDeaS offers a manual implementation that is rules-based. IDeaS' onboarding and training program has made this transition an extremely smooth and reassuring process. Throughout the implementation, the IDeaS team has been highly supportive, and we've already seen significant value in IDeaS G3 RMS."Dr. Ravi Mehrotra, co-founder and president, IDeaS, said: "At IDeaS, we're helping RLH Corporation transform its complete approach to revenue management, but what's more important is that our visions for the future of this industry are so strongly aligned. We have the right approach and capabilities to help RLH Corporation create an even more strategic, aligned culture, and we look forward to making this journey together a successful one."About RLH Corporation Red Lion Hotels Corporation is an innovative hotel company doing business as RLH Corporation and focuses on the franchising, management and ownership of upscale, midscale and economy hotels. The company focuses on maximizing return on invested capital for hotel owners across North America through relevant brands, industry-leading technology and forward-thinking services. For more information, please visit the company's website at www.rlhco.com.About IDeaS With more than 1.6 million rooms priced daily on its advanced systems, IDeaS Revenue Solutions leads the industry with the latest revenue management software and advisory services. Powered by SAS and with nearly three decades of experience, IDeaS proudly supports over 10,000 clients in 124 countries and is relentless about providing hoteliers with insightful ways to manage the data behind hotel pricing.IDeaS empowers clients to build and maintain revenue management cultures--from single entities to world-renowned estates--by focusing on a simple promise: Driving Better Revenue.IDeaS has the knowledge, expertise and maturity to build upon proven revenue management principles with next-generation analytics for more user-friendly, insightful and profitable revenue opportunities--not just for rooms, but across the entire hotel enterprise. For more information, visit www.ideas.com.
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The Haley Hotel Rolls Out OpenKey's Mobile Key Technology with a Bang

OpenKey 13 November 2018
DALLAS, TEXAS (November 13, 2018) - The Haley Hotel, located in Santa Barbara, California, unveiled their newest partnership with OpenKey, the industry standard for universal mobile access in hotels. The innovative technology provides hotel guests with powerful features on their personal smartphone. Guests can check-in and check-out remotely, receive a room assignment, hotel directions and Wi-Fi codes, and easily access their room and common area doors all from their mobile device.Named after the famous Captain Salisbury Haley, the Haley Hotel already has a lot to celebrate. Since opening this summer, travelers have flocked to the hotel to relax in the new guestrooms that beautifully capture the soul of Santa Barbara. Guests from all over the world visit the picturesque seaside town and stay at the Haley for the quintessential local vibe. Throughout the property, guests will notice the furniture, artwork and crafted leather goods handmade by Santa Barbara artisans. The owners, who are proud Santa Barbara natives, have certainly left their touch throughout the property. The Haley Hotel is centrally located, offering easy and quick access to top restaurants, bars, local attractions and more."Our goal is to provide a local, yet modern experience to our hotel guests that reflects the feel of the Haley," said Marcus Natale, Director of Operations for Haley Hotel. "Adding OpenKey's mobile technology provides us a competitive-edge, and more importantly, our guests can enjoy a superior hotel stay experience."Seventy-six percent of travelers say their smartphone is the most important travel companion, yet less than one-third of hotels offer mobile check-in and check-out. In a potentially trend-changing move, more hoteliers are understanding the value of adopting mobile key. Reducing operational costs, improving online guest ratings and reducing check-in lines are just some of the benefits."The Haley Hotel simply gets it," said Brian Shedd, Vice President of Sales & Marketing for OpenKey. "As the newest kid on the block, they are already ahead of the game. We applaud them and are honored they have joined the OpenKey family."Today, OpenKey can be found in 50 countries on six continents. The innovative key technology works with 90 percent of all digital hotel locks and is both user-friendly and affordable. The Haley Hotel is one of the latest hotel brands to partner with OpenKey.About Haley Hotel Based in the heart of downtown Santa Barbara and surrounded by the best restaurants, bars, coffee shops and local attractions, the Haley Hotel is the ideal urban oasis. Our 17-room hotel offers contemporary, artistic and stylish accommodations in an unbeatable location. The brand new guestrooms feature modern furniture and artwork crafted by local artisans, bringing the soul of Santa Barbara into each room. We are modern, clean, comfortable, California.
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An innovation in Hotel Koning von Ungarn

Our.Guide 13 November 2018
Hotel Koning von Ungarn, a hotel located in the capital of Austria - Vienna has implemented an innovation at the website. At present, all of the visitors have an opportunity to plan their stay in Vienna in details, due to implementation of special widget - Our.Guide.The Our.Guide widget provides a detailed knowledge on the local tourist attractions as well as events that should be considered by the hotel guests. The hotel visitors may browse the information on the tourist attractions that are located about 50 kilometres from the hotel. Moreover, the holidaymakers may select the right distance in accordance to their transport possibilities. The attractions are divided into sections that make searching the right spot easier. Some of the categories are:EntertainmentFor kidsSportsLandscape and a few more.It is worth to underline that the Our.Guide widget has also a feature of a Trip Planner. As an outcome, the hotel guests may plan their stay carefully before they arrive in the hotel. Furthermore, they may save their time and start visiting Vienna from the local tourist attractions that are situated very close to the Koning von Ungarn hotel, for example they may visit the Madame Tussauds museum that is located only 2,7 kilometres from the hotel. What is more, there is provided the detailed map that shows how to reach the museum and how much time they need to to get there. There is also supplied the necessary information, such as: address, opening hours, ticket prices, some photos and videos.Another innovation is statistics. If the hotel guests do not know what to visit in Vienna, they may get some inspirations from other holidaymakers who have visited the places before. There is statistics provided with every tourist attraction's description - it is taken from Facebook. The hotel guests may learn about the number of people who visited the place, liked it and find out who still talks about it. As an outcome, you may learn that the most popular spots in Vienna are: Belvedere, Donnerbrunnen, Ephesus Museum as well as MUSA Museum Start Gallery Artothek.Our.Guide software is also an excellent solution for hotel owners who want to control their websites. There is provided reports and analytics section where the hotel owners may learn more about popular devices used by the hotel guests (at present the most popular devices are iphones and ipads - they are used by more than 40% of hotel guests). What is more, the Our.Guide widget is a SaaS software - it is totally independent and it updates on its own.
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Is 'Voice' in Travel All Talk? Volara CEO Speaks Out at Phocuswright Conference in Los Angeles

Volara 12 November 2018
Los Angeles -- November 12, 2018 -- 2018 has been a big year for voice technology as smart speaker ownership surged in the U.S. and "Alexa for Hospitality" marked a rare travel-specific play by Amazon. At the 2018 Phocuswright Conference here, Volara CEO David Berger will answer the question: "Is Voice in Travel All Talk?" A serial entrepreneur, early Bitcoiner, global executive, and recovering lawyer, Berger will share his vision for context driven, identity optional, voice first, experiences across the travel journey.Is voice better suited to shop and book or serve and assist? What are the biggest barriers to widespread use of voice technology in the travel industry? These are just a few of many questions be answered on Tuesday, November 13 at 5:00 p.m. in the Theatre, Platinum Ballroom at the JW Marriott at L.A. LIVE."As much of the travel technology world focuses its efforts on voice search - a slight improvement over traditional search media - and the delivery of voice content over popular smart speakers in the home, I will present a step change in the way travel providers think about engaging their customers," Berger said. "I will also discuss how to achieve the true promise of voice for leading travel brands - being welcomed into a frictionless, seamless, conversational experience with the traveler during their journey."We know that engaged travelers spend three times more than those that aren't engaged, yet travel providers often miss valuable touch points with their guests - ceding the guest experience to the apps on the traveler's mobile device," he said. "As travelers pass mindlessly through our airports, hotels, convention centers and other travel venues, how can voice technologies support and engage them in the experience of travel? Join me at 5 p.m. on November 13 to find out."Volara provides platform agnostic voice-based conversation-management software and a secure integrations hub for existing hospitality technologies. Its software turns the major natural language processing platforms (such as Amazon Echo, Google Home and Alibaba Genie) into a business tool that drives more efficient customer service, influences buyers' behaviors, improves net promoter scores and helps hospitality providers understand travelers better. Volara is the only provider of voice-based solutions to the hospitality industry that has the Alexa for Business Service Delivery Designation from Amazon and is a launch partner of Alexa for Hospitality. It is the official and exclusive partner of Marriott for pilots of voice technologies.
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Predictive Analytics Ace Jeff Ma Joins Duetto

Duetto 12 November 2018
San Francisco, November 12, 2018 -- With the increasing importance of analytics to hoteliers today, Duetto has doubled down on its commitment to innovation by hiring Jeff Ma as Senior Vice President of Product and Analytics.Ma joins Duetto, hospitality's only Revenue Strategy Platform, after serving as Vice President of Data Science and Analytics at Twitter, where he led the central data science, machine learning and analytics teams. Prior, Ma gained notoriety as the leader of the MIT blackjack team and was the inspiration for the best-selling book "Bringing Down the House" and hit film "21."Ma served for two years as ESPN's first Predictive Analytics Expert and has founded several successful technology companies, including a sports media and analytics startup Citizen Sports, acquired by Yahoo, and a human capital analytics company called tenXer, which was acquired by Twitter in 2015."For my next chapter, I was looking for a business where analytics were at the foundation of the company's value proposition, and I couldn't have found a better fit with Duetto," Ma said. "The opportunity to apply the 'Moneyball' playbook to the hospitality vertical unlocks huge potential for hotels to excel in areas where they have previously struggled. By leveraging data and analytics, Duetto will revolutionize how hotels achieve greater profitability and personalization and market directly to consumers."Duetto's Revenue Strategy Platform brings together core technologies and data to make them accessible through multi-tenant cloud architecture. With integrations to more than 50 technology partners, the platform serves as a foundation for hotel companies to execute the holistic Revenue Strategy championed by Duetto since its launch more than six years ago. By unifying teams around a common source of dynamic data and a company-wide mission focused on profitability, an organization can become more efficient, drive more direct engagement with customers and capture more revenue."Jeff will bring our product team to the next level by matching the best in Silicon Valley with the best vision in hospitality," said Marco Benvenuti, Duetto Co-founder and Chief Marketing and Strategy Officer. "As the pace of change has accelerated and the threats of digital disruption have grown, so have our efforts to help this industry we're so passionate about. Analytics are at the core of what we do, and I'm excited to see Jeff build out a world-class team of data scientists and help shape the industry's only Revenue Strategy Platform."In February of this year, Duetto announced an $80 million Series D financing round led by Warburg Pincus, a leading global private-equity firm focused on growth investing. The company's flagship software-as-a-service (SaaS) application, GameChanger, brought machine learning, new consumer-centric data and the breakthrough innovation of Open Pricing to the industry, enabling hotel companies to independently price all distribution channels, customer segments, room types and stay dates in real time.
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Beekeeper's Operational Communication Platform Named Most Innovative Hotel Technology at HX 2018

Beekeeper 12 November 2018
New York, Nov. 12, 2018 -- Beekeeper, the leading communication and employee operations platform for connecting a hotel's non-desk workers across locations and departments, earned the top honor here yesterday during HX. Beekeeper was one of five finalists competing in the Tech Pitch innovation challenge that recognizes companies that stand out from the crowd to help reimagine the hospitality industry. This is the third top technology honor presented to company in 2018; Beekeeper was named the Most Innovative Technology of 2018 by HTNG and it was awarded the HITEC 2018 E20X "People's Choice 2018" by HFTP.Judging the competition on Sunday, Nov. 11, was Valerie Ferguson, Regional General Manager, Walt Disney Co.; Are Morch, Hotel Blogger and Social Media Consultant; Gregory J Pesik, Managing Director, Applied Intelligence, Accenture; and Vijay Dandapani, President & CEO, HANYC. Beekeeper had five minutes to present on the HX Tech stage in the Marketplace to these thought leaders and a packed theater of interested HX attendees.Beekeeper connects colleagues across locations and departments in real time via mobile or desktop devices. The platform includes an intelligent analytics dashboard to help companies improve internal communication and streamline business processes. Secure, automated, and relevant information is readily distributed, searchable, and measurable in one central hub for an efficient digitized workflow. Beekeeper will be holding live demos today at the Jacob Javits Convention Center in Booth 2839."It's truly an honor to be recognized by these industry leaders as having the most innovative hotel technology," said Connie Rheams, Beekeeper VP of Hospitality. "Beekeeper's goal is to help hoteliers improve employee interaction, which in turn cultivates heightens guest engagement. When employees feel part of the hotel family they forge relationships, making it more difficult for them to leave."Beekeeper is designed to engage non-desk workers in a modern way who typically do not have an email address," she added. "It gives them a voice, breaks down silos between departments, recognizes them for doing an outstanding job, creates loyalty, and drives job retention. The happier employees are at their jobs, the more guest loyalty and satisfaction scores improve. Earning this award at HX validates that the industry is in real need of a digital transformation."
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Chief French hotel management system VEGA joins SiteMinder's network

SiteMinder 12 November 2018
As the international EquipHotel Paris trade show gets underway, SiteMinder today announces it has partnered with one of France's leading property management system (PMS) providers, Groupe QuatuHoRe, to further cement its position as the global hotel industry's leading guest acquisition and connectivity platform. The partnership will provide the more than 2,000 properties and approximately 10,000 hotelier daily users of Groupe QuatuHoRe's VEGA PMS with access to SiteMinder's vast network of distribution channels, to maximise their visibility online and ability to win guests from around the world.Groupe QuatuHoRe's associates, Bertrand Gisselbrecht and Jean Francois Masala, say the alliance with SiteMinder serves as recognition of the role of digitisation and automation today."Partnering with a trusted and respected name like SiteMinder allows us to provide the best possible solutions for our hotel customers and, in turn, for their guests. SiteMinder plays such an important role in the distribution landscape; to work with them in helping more hotels in France to embrace technology, and see it for the value it offers in acquiring more guests with less effort, is a journey we're excited to be a part of," says Mr Gisselbrecht.Mr Masala adds: "We believe a lot of the fear among hotels in adopting technology can be overcome with familiarity and, fortunately, we are starting to see the perception of technology changing, thanks in part to leaders like SiteMinder that have paved the way in showing how simple it can be and how valuable an investment in technology is."Groupe QuatuHoRe has operated in the hospitality technology scene for more than 20 years to become a true leader in the French hotel market. VEGA is today the most widely-adopted PMS across France, supporting local hotels to manage their entire property, including their onsite restaurants, residences, event function spaces and spas.Once the SiteMinder-VEGA connection goes live later this year, mutual hotel customers of the two companies will be able to automate the transfer of their availability, room rates and inventory between their VEGA PMS and their chosen distribution channels."In 2017, France attracted nearly 90 million international tourists who brought over EUR44 billion to the most visited country in the world. Each of these travellers represent an opportunity for hotels and, with the appropriate tools, they can capitalise on that to not only bring those travellers through the door but to enhance their guest experience. SiteMinder's alliance with Groupe QuatuHoRe, through the integration of VEGA with our platform, will allow French hotels to achieve higher occupancy rates and revenue through one seamless solution," says Antoine Aubrun, Country Manager - France at SiteMinder.About SiteMinderIn an age of rising choice and accessibility for curious travellers, SiteMinder is the name synonymous with the belief that technology can empower any hotel to win in a consumer-led world and unleash their potential. SiteMinder is the global hotel industry's leading guest acquisition platform, ranked among technology pioneers for its smart and simple solutions that put hotels everywhere their guests are, at every stage of their journey. It's this central role that has earned SiteMinder the trust of more than 30,000 hotels, across 160 countries, to generate in excess of 80 million reservations worth over US$35 billion in revenue for hotels each year. For more information, visit www.siteminder.com.About Groupe QuatuHoReFor more than 20 years, Groupe QuatuHoRe has designed and developed easy-to-use software that addresses all the daily challenges of hoteliers. Today it has nearly 2,000 hotel customers and about 10,000 daily users of its VEGA and SOFT'INN property management systems, which can adapt to any hotel size and type.The group's services are available everywhere in France, thanks to its decentralised network of agencies with local skills. For more information, visit quatuhore.fr.
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Verdant Unveils Verdant ZX Energy Saving Thermostat at HX: The Hotel Experience

Verdant Environmental Technologies 11 November 2018
[New York City, New York -- Nov. 11, 2018] -- Today at HX: The Hotel Experience, Verdant will unveil its new guestroom energy-management thermostat, Verdant ZX. Smart, simple and intuitive, the new ZX energy-management thermostat leverages the powerful energy-saving features of Verdant's popular VX solution in a sleek and trendy design. Verdant ZX will be on display at booth 3231, Nov. 11 - 12, at the Jacob Javits Convention Center in New York."We're thrilled to introduce Verdant ZX to the hospitality market here at HX: The Hotel Experience," said Michael Serour, Verdant VP of sales. "The ZX thermostat combines all of our best energy-saving features in a radical new design that will be a breeze for guests to use and save hotel owners significant sums of money without compromising the comfort of their guests."When rooms are unoccupied, owners unnecessarily pay to heat or cool the empty space. Verdant's energy-management system combines passive infrared (PIR) occupancy-based thermostats and intelligent cloud software to set back temperature while guests are away. Patented features like Night Occupancy Mode and Dynamic Intelligent Recovery ensure maximum energy savings without compromising guest comfort.The new ZX thermostat is user friendly for occupants, delivers concrete energy savings for owners, and can be managed and monitored online, 24/7, using Verdant's best-in-class, 100% wireless network. When combined with Verdant EI, Verdant's energy management service, properties can completely automate energy management, without any property staff involvement. Visitors to Jacob Javits Convention Center can view a demo of the ZX thermostat by visiting booth 3231. For more information, visit www.verdant.co.
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TeamSupport and the Association of Support Professionals Launch 'Customer Support Technology for Customer Success' Webinar Series

TeamSupport, LLC 9 November 2018
DALLAS, Nov. 8, 2018 /PRNewswire/ -- TeamSupport, the industry's top business to business (B2B) customer support software solution, today announced that the company is teaming up with the Association of Support Professionals (ASP) to offer a webinar series featuring thought leaders in customer support technology in a fireside chat style, with TeamSupport CEO Robert Johnson hosting the interviews. The series will cover a range of topics around support technology and is geared toward customer support leaders and professionals.TeamSupport is committed to remaining on the forefront of customer success, adding new technologies and advanced analytics to continuously improve the customer experience for individual contacts and the organizations they represent. Similarly, the ASP is dedicated to ongoing customer support development with the theme of their upcoming 2019 conference focused on Advanced AI Tools, making this partnership a natural fit for both organizations."The ability to consistently deliver great customer support is now recognized as the key to marketplace success, particularly in the B2B space," Johnson said. "Simply put, customer success depends on exceptional customer support, and I am looking forward to having thoughtful discussions with leaders who've demonstrated this in the real world. These experts have great insights from what they've learned along the way that can help webinar attendees improve support delivery methods at their businesses."The fireside chat format of the Customer Support Technology for Customer Success webinar series will promote an unrestricted exchange of ideas with an emphasis on actionable insights that people can apply to improve their own customer support operations and deliver an improved customer experience. Presenting a different topic each month with a varied panel of experts in the customer support field will help to provide diverse ideas and approaches to enabling customer success."Our goal at ASP is to connect customer support leaders and professionals with research and information that can help them do their jobs better," said Al Hahn, Executive Director at ASP. "We're very excited about collaborating with TeamSupport on this webinar series, which will provide valuable takeaways for customer support professionals who are looking to facilitate customer success and improve the overall customer experience during each support encounter."The first webinar, Advanced AI Tools for Customer Support, takes place at 9am Pacific time on November 15, 2018. Robert Johnson will interview IBM's Lily Ryzebol, Offering Manager for Watson in Support, for a lively discussion on using advanced AI tools such as IBM Watson to enhance customer support. The second topic in the series is slated for December 13 and will feature a discussion between Johnson and Dave Jobling and Birgit Hansen of Tableau Software, a leader in interactive data visualization.Those who are interested in learning more about the series or attending any of the webinars can visit https://www.teamsupport.com/customer-support-technology-for-customer-support-webinar-series on the TeamSupport site or visit ASP at https://asponline.com/ to see all upcoming events. Anyone who is unable to view the event live can still sign up for the webinars and receive a recording after the session is complete.About ASPThe Association of Support Professionals (ASP) is an international membership organization for customer support managers and professionals. In addition to its annual "Ten Best Web Support Sites" awards, the ASP publishes research reports on a wide range of support topics, including support compensation, fee-based support, and services marketing. The ASP also provides its members with discounts and career development services.
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NAU Hotels & Resorts Renews Partnership with IDeaS After Full Market Review

IDeaS 8 November 2018
- Comprehensive competitive evaluation convinces Portuguese chain to extend its use of IDeaS RMS- New agreement sees IDeaS RMS implemented across entire estate of 10 hotelsIDeaS Revenue Solutions, the leading provider of revenue management software and advisory services, is pleased to announce that NAU Hotels & Resorts will extend its use of IDeaS Revenue Management System (RMS) to optimise revenue performance across its entire estate.NAU Hotels & Resorts first began working with IDeaS in 2015, implementing IDeaS RMS in four of its ten properties across Portugal. Following a comprehensive analysis of revenue management systems on the market, the company will now expand its use of IDeaS RMS across its six remaining hotels."Our goal is to operate as efficiently as possible in an increasingly complex marketplace" said Mario Azevedo Ferreira, CEO of NAU Hotels & Resorts. "Revenue management technology will play a central role in this, so we undertook a thorough review, comparing IDeaS with all alternative offerings to identify the system that would best drive performance for us."Powered by SAS, with nearly three decades of innovation in hospitality technology, IDeaS remains the global leader in revenue management and continues to provide solutions that equip clients with a clear view of their data, giving them greater control over their business performance."Our evaluation process clearly identified IDeaS as the best choice," continued Ferreira. "Their advanced technology stood out and gave us great confidence in rapidly implementing their system in our remaining hotels. Another important factor in our decision is the quality of the support and advisory services IDeaS offers to our staff--both now and in the future.""We are extremely pleased NAU Hotels & Resorts has decided to extend its partnership with us," said Fabian Specht, EMEA managing director for IDeaS. "We're proud that their independent research clearly identified IDeaS as the market's leading RMS provider, and we look forward to continuing to work with them to help enhance profitability and productivity across their entire portfolio."
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VENZA Appoints Josh Bergen as President

VENZA 7 November 2018
As part of 2018's wave of growth and development, and to support its overarching drive for excellence, VENZA recognized the need to bring on an additional layer of leadership. This week, VENZA announced the appointment of Josh Bergen, CHAE, CHTP, to the position of President. Jeff Venza, formerly President & CEO, will remain with VENZA as CEO and Chairman of the Board.The move to President will leverage Bergen's hospitality background, leadership skills and financial expertise and help to position VENZA at the forefront of data protection in the hospitality industry. Jeff's focus will now be on the creation of the VENZA Board of Directors and the securing of additional strategic business partners to continue growing the business.Josh has been employed with VENZA for just over a year, and in that time, moved from VP of Marketing to Corporate Controller to the new role as President. What has been behind this quick rise through the VENZA ranks? A resume that reads like a who's who in the hospitality industry, for starters, with Josh having held several executive roles since 2006. In his esteemed career, he's also held many different positions within the hospitality industry--from operations and finance/accounting to SaaS-based sales. Hailing from Florida and having graduated from the University of Central Florida with a Bachelor of Science in hospitality management and accounting, as well as a Master of Science in Hospitality Management, his academic prowess is perfectly aligned with VENZA's goals and strategic vision. And for those who have attended the annual HITEC conventions, his street cred is legendary, having danced onstage with Wyclef Jean and Flo Rida at successive events. Bergen's diverse hospitality background, team-building skills and exceptional leadership style have been an asset to VENZA thus far and will now be fully utilized within his role as President."As President, Josh will provide leadership to position the company at the forefront of data protection within the hospitality industry, as well as develop a strategic plan to advance the company's revenue, profitability and growth. This will all be accomplished while maintaining our company's mission to guide good people to do great things," says Jeff. "He will work in conjunction with Diona Reeves, our COO, to ensure production efficiency, quality, customer service and cost-effective management of our resources."VENZA's focus will not change with this new parsing of corporate duties, "The success of our customers is the lifeblood of our company, everyone should be doing their part to protect sensitive data in this age of identity theft, using our training hotel staff are able to protect guest data on a daily basis just as the VENZA staff focusses on solving real-world data protection/compliance challenges for our hospitality clients." said Josh Bergen, President.
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dormakaba Comes To HX in NYC with Hospitality Access Solutions that Transform the Guest Experience

dormakaba 7 November 2018
MONTREAL, QC, CANADA - dormakaba, the provider of secure Saflok and Ilco electronic door locks, will be at NYC's HX Hotel Experience show to demonstrate its new Saffire LX and Quantum Pixel RFID BLE mobile access capable electronic locks, and the new Ambiance Access Management Software. dormakaba is one of the top three companies in the global market for access and security solutions. Visit dormakaba at HX booth 3219, November 11 - 12, 2018 at the Jacob K. Javits Convention Center."dormakaba secures and improves the guest experience with electronic locks and access systems that operators trust," said Stephen Pollack, dormakaba vice president of marketing. "At HX we will demonstrate how our new Ambiance Access Management Software simplifies total property guest access control from one dashboard. We will also show our sleek new Saffire LX RFID electronic door lock that is Bluetooth Low Energy (BLE) enabled. Attendees may also test dormakaba's Quantum Pixel lock that offers a minimalistic appearance to complement any decor."Click here for a three-minute video about dormakaba's newest solutions.Ambiance is dormakaba's web-based Access Management Software that delivers flexible and scalable access control to manage dormakaba RFID hotel locks. Ambiance is accessible by simply logging onto a secured webpage to access a property's information. The system is scalable based on each property's requirements and can manage 5 to 5,000 rooms or more in a single or multi-building configuration. Ambiance lets operators easily change access for guest rooms and meeting rooms. The solution also interfaces with many third party solutions including property management systems, point of sale, energy management and parking gate systems.dormakaba is a total solution provider for the hospitality industry. Its extensive product portfolio gives architects, developers and property managers creative and operational freedom with versatile technology design solutions. Its systems address the functional needs of any hotel type by controlling and monitoring access at every entry point. dormakaba's guest-centric solutions merge security with convenience to create a safer more welcoming environment that enhances the overall guest experience.About dormakaba dormakaba makes access in life smart and secure. As one of the top three companies in the industry, dormakaba is the trusted partner for products, solutions and services for access to buildings and rooms from a single source. With strong brands such as Dorma, Kaba and Best in its portfolio, the company and its numerous cooperation partners are represented in over 130 countries worldwide.dormakaba is listed at the SIX Swiss exchange, is headquartered in Rumlang (Zurich/Switzerland) and generated a turnover of over CHF 2.8 billion with more than 16,000 employees in financial year 2017/18.For more information about dormakaba USA Inc., please visit www.dormakaba.com.https://www.dormakaba.com/us-en/solutions/products/lodging-systems/lodging-systems-290050
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Hospitality First: Koncept Hotels Optimizes Business Strategy in the Digital World with Infor

Infor 7 November 2018
Infor, a global leader in business cloud software for Enterprise and SMB companies, today announced that Koncept Hotels has deployed hospitality cloud solution Infor HMS. Supporting the hotel group's digital strategy, the application will be used to support changing customer needs and ensure guest preferences are met.The hotel start-up, founded only one year ago, won the Digital Leader Award 2018 in July, Germany's most important award for digitization solutions. The hotel does not only digitize processes, but develops new services to meet the needs and expectations of an increasingly tech-savvy market.Part of its digitization approach includes a focus on fair, mindful and sustainable business management. For example, at "Koncept Hotel zum kostbaren Blut", located downtown Cologne, there is no reception desk fully staffed 24/7: guests use smart devices to check in or out and to plan their stay in one of the 20 rooms. This removes the need for staff to work night shifts and in turn increases happiness and supports retention. On TripAdvisor, Koncept Hotel zum kostbaren Blut already ranks among the 20 best hotels in Cologne. This year, two more hotels in other European countries are to be acquired.Infor HMS is being used for the digital interfaces guests interact with - ranging from room reservations, check-in and check-out, recommendations around the stay, or to help with special requests. Manual tasks, traditionally often assigned to night auditors at the reception desk, such as analyzing data by printing and comparing spreadsheets, are delivered automatically by Infor's cloud-based solution. Using the Infor HMS app, employees can analyze hotel performance data on-demand and manage the hotel remotely. Not having to be on site to manage operations is a vital part of the Koncept's digital strategy, especially in light of expansion plans to new locations. In addition, Infor HMS enables the company to integrate individual content in the app with other systems. This enables the start-up to respond to guest and market requirements with higher flexibility and agility."It is fair to say Infor is the Rolls Royce of technology in the hotel industry and has outperformed established players on the market by far. Infor assigned numerous hospitality experts to our project who really know the market and the solutions to deliver an uncomplicated, reliable, and comprehensive offering," says Martin Stockburger, Managing Director Koncept Hotel Management GmbH. "The project team's support is professional and response times are fast. The customer experience has proven outstanding. With Infor, we have found the right ditial partner to support us in driving our expansion plans.""Guest interaction across all digital channels and touchpoints will play an increasingly important role in the hotel industry of the future. With Infor HMS, we enable hotels to accelerate their digital transformation so they can offer their tech-savvy guests the service they expect. Koncept Hotels is a prime example for a next generation hotel and we are pleased to support their strategy with our solution," said Stefan Bezold, Executive Sales Director DACH & CEE for Infor Hospitality.Infor Hospitality offers scalable solutions that are ready to use and deliver measurable results - for independent hotels, small hotel chains, or global hotel groups. With flexible solutions, hoteliers can choose to run the software in the cloud, on-premise, or as a combination of both.Infor applications cover the entire hotel software spectrum: Revenue Management, Mobile Apps, Property Management, Finance, BI/Analytics, HR, CRM, POS and Maintenance Management.
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Intelity and ALICE, Forbes Travel Guide Brand Officials, Announce Integration and Partnership

ALICE 7 November 2018
Los Angeles, CA (November 7th, 2018) -- Intelity, the global travel industry's leading enterprise mobile and in-room technology platform, and ALICE, the hospitality industry's leading operations platform, announced today they have teamed up to offer hotels the most complete suite of tools available to manage their hotels and interact with guests.Through Intelity's enterprise platform, hotels can access important guest-facing tools such as a customizable mobile app, in-room tablets, mobile key, voice, TV casting, and more. Through ALICE's operations platform, hotels gain a best-in-class back-of-house operations system that streamlines staff communication and centralizes task management across staff departments. This integration seamlessly connects the two platforms and offers hotels by far the most sophisticated way to coordinate operations with guest activity that is available on the market today.Technology, and providing the ease and efficiency hotel guests demand, is critical. Studies show that guests want hotels to continue investing in technology and to offer tools that allow them more control over their hotel experience. Guests want to be able to use their smartphone and a mobile app to control various aspects of their booking and stay, and in the hotel room, they want the types of technology they are accustomed to at home. Sixty-five percent of hotel guests say they are willing to pay higher rates and are more likely to return to a hotel that offers access to the technology they consider important.While Intelity and ALICE are great platforms separately, together they provide an amazingly full guest journey that addresses what guests want. They can check in with the mobile app on their smartphone, bypass the front desk, and use their device as a room key. During their stay, they can request services and place orders, which are processed through ALICE's platform. Intelity, which is in the process of merging with the cloud-based guest experience and management platform KEYPR, lets guests connect easily with the hotel, its staff, amenities, and the neighborhood.ALICE tracks to-dos, ensures staff accountability, and provides advanced reporting so owners and managers know exactly what's happening on their property at all times. Routing guest requests and communications directly to the applicable staff member saves time, reduces the chance of error, and redefines operational excellence."After 10 years in the industry, we've seen a lot of companies come and go," says Intelity CEO David Adelson. "But ALICE stands apart. The team at ALICE has built a great platform that is highly successful and in demand. We are happy to have brought this integration live, and look forward to our future collaborations.""We are excited to deliver this joint solution to our customers," says ALICE President, Alex Shashou. "Intelity is a company that has been at the forefront of in-room guest technology for years. The industry is starting to see some really positive data around the impact of mobile and in-room tablets on the guest experience."Both Intelity and ALICE are Forbes Travel Guide Brand Officials, and more than a third of all Forbes Travel Guide hotels use Intelity or ALICE - or both. To request a demo of both platforms, visit https://www.aliceplatform.com/intelity. The companies are offering 10% off both solutions and a free integration if signed in 2018. About ALICEBy joining all the departments of your hotel onto a single operations platform for internal communication and task management, ALICE helps your staff act as a team to provide consistently excellent service. Since the company was founded in 2013, ALICE has gained serious traction in the industry working many of the world's leading hotel brands, including Two Roads Hospitality, Dream Hotel Group, Grupo Posadas, SIXTY Hotels, NYLO Hotels, and Leading Hotels of the World. The company acquired concierge technology provider GoConcierge in 2017. For more information, visit https://www.aliceplatform.com.About Intelity Solutions, Inc.Intelity, headquartered in Orlando, Florida, is the creator of the world's first and most widely used integrated guest services platform, ICE (Interactive Customer Experience). With certified integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls), Intelity's complete guest service platform is a centralized property-automation system that delivers concierge-level services, guest request tracking and fulfillment, business-intelligence analytics, marketing/messaging capabilities, and a full content management system. Since beginning operations in 2007, the Inc. 5000 company has gained a reputation as a leader in hospitality technology with installations across six continents, including most major brands and many celebrated independent properties. Intelity was recently designated as the "Official Mobile & In Room Technology Provider" for Forbes Travel Guide, as well as the "Best Mobile App in Hospitality" from Travel Weekly's Magellan Awards and the "World's Leading Hotel Brand App" from the World Travel Awards. For more information, please visit www.intelitycorp.com.
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SiteMinder appoints technology industry veteran as CEO, says its future is central to travel

SiteMinder 7 November 2018
SiteMinder, the global hotel industry's leading guest acquisition platform, has appointed its first CEO to drive the continued rapid growth of its business and 30,000-strong hotel customer base. Sankar Narayan is the current chief operating officer of cloud accounting software giant Xero, and his appointment as CEO will see him co-lead SiteMinder alongside founder Mike Ford, who will remain the managing director and assume the role of Executive Chairman of the Board with a focus on driving the company's vision, strategy and product innovation.From January, Sankar will join a distinguished leadership team that now includes David Barnes, the former chief commercial officer at Expedia company Wotif.com; Inga Latham, the former general manager of digital experience at multinational Commonwealth Bank; and Jonathan Kenny, the former CFO at global online education company 3P Learning."We are incredibly pleased with our global expansion and significant leadership position to date. We are also equally ambitious and excited about the opportunity that lies ahead of us, and the pivotal role we believe SiteMinder can play in the increasingly-connected travel ecosystem. Building extraordinary things takes extraordinary talent and we are committed to building a leadership team that reflects that ambition. Sankar's track record and outstanding skillset positions him as the ideal person for me to bring on as a partner in leading SiteMinder into the future," says Mr Ford.Sankar Narayan has a 20-year track record in delivering operational excellence and business growth across the travel, technology, media and telecommunications sectors. In 2015 he joined Xero which grew its enterprise value from under A$2 billion to over A$6 billion during his tenure."Through innovation and strong execution, Mike Ford and the team at SiteMinder have built a global footprint that cements SiteMinder as the leading guest acquisition platform for hotels worldwide. In partnership with Mike, I look forward to driving growth and scale in the business to join the handful of globally-focused Australian technology giants. I am especially excited to be a part of an organization that is set to transform the global travel industry as we know it," says Mr Narayan.SiteMinder first disrupted the global hospitality market in 2006 by introducing a Subscription-as-a-Service model that made it affordable for every accommodation provider to market and sell their rooms online. In 2014, it become the first Australian-headquartered investment for Silicon Valley-based TCV - which has backed the likes of Facebook, Netflix, LinkedIn and Xero - and today has more than 600 employees located in its Sydney, London, Dallas, Bangkok, Galway and Cape Town offices. Over the year ending June 2018, SiteMinder's technology generated 80.6 million reservations worth US$26.5 billion in revenue for hotels located in 160 countries.About SiteMinderIn an age of rising choice and accessibility for curious travelers, SiteMinder is the name synonymous with the belief that technology can empower any hotel to win in a consumer-led world and unleash their potential. SiteMinder is the global hotel industry's leading guest acquisition platform, ranked among technology pioneers for its smart and simple solutions that put hotels everywhere their guests are, at every stage of their journey. It's this central role that has earned SiteMinder the trust of more than 30,000 hotels, across 160 countries, to generate in excess of 80 million reservations worth over US$26.5 billion in revenue for hotels each year. For more information, visit www.siteminder.com.
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Angie Hospitality to Join Expert Panel on Voice Technology at HX: The Hotel Experience 2018

Angie Hospitality 7 November 2018
San Jose, CA - November 7, 2018 - Angie Hospitality, creator of Angie, the world's first 24-hour interactive guest room assistant, Wi-Fi and room control technology solution built for hotels and resorts, has been selected to participate in a panel discussion at this year's HX: the Hotel Experience, taking place November 11-12 at the Jacob K. Javits Convention Center in New York City. Angie Hospitality's head of business development, Michael Cohen, will serve as a key panelist in the session entitled, "Alexa--what does voice technology mean for hotels," to be held on November 11 at 10:45 a.m. in Room 1E08.The hour-long session, moderated by Lodging Magazine editor, Kate Hughes, will dive into how voice technology has impacted different--and sometimes unexpected--areas of the hospitality industry, from security to loyalty. The experts on the panel will also weigh in on how voice technology will shape hospitality in both the near and distant future."Emerging and maturing voice technology is a topic that is commanding a great deal of attention in the global hotel market right now," says Cohen. "I look forward to joining my colleagues in the industry to explore its significant potential and future impacts on hotel operational efficiency, revenue and guest satisfaction."Angie Hospitality is the developer of Angie, the world's first cloud-managed, enterprise-class, voice- and touch screen-based guest room assistant and integrated room control device, which also serves as a secure, in-room Wi-Fi access point and guest room telephone, among other functionalities. Angie responds to a variety of guest requests using her advanced, multilingual voice- and high-resolution touch screen interfaces. Guests have the option of making requests via simple voice commands, or through Angie's interactive touch screen to request hotel services or amenities. Angie also allows guests to instantly connect multiple devices to Wi-Fi, set alarms, play music, make phone calls, and make or confirm reservations.In addition to maximizing the hotel stay experience for guests, Angie also offers a plethora of operational efficiencies for hotel management and staff. With her ability to recognize unoccupied rooms through the use of occupancy-sensing technology, Angie can adjust temperature or lighting to help lower utility costs and help meet sustainability and efficiency goals. Her digital display screen can promote on-site amenities, such as restaurants, spas and retail outlets to further increase hotel revenue opportunities. Hotels can also offer event organizers a way to engage and communicate with conference and meeting attendees, using a new interactive in-room medium.For more information on Angie's full suite of capabilities, please visit www.angie.ai.
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Hotel Internet Services Showcases Latest Advances in Wi-Fi Network, In-Room Television Casting and Voice Activated Solutions at HX 2018

Hotel Internet Services (HIS) 7 November 2018
New York -- November 7, 2018 -- Hotel Internet Services (HIS), a full-service provider of Internet services and solutions for the hospitality industry, is set to exhibit the latest advancements in hotel Wi-Fi, guestroom television casting and voice activated technology at this year's HX: The Hotel Experience, taking place November 11-12, at the Jacob K. Javits Center in New York City. Exhibiting at booth #2840, HIS will demonstrate the latest advancements in hotel Wi-Fi, as well as BeyondTV, an industry leading platform that caters to preferences for streaming online content and enhanced convenience via voice controlled activation.BeyondTV pioneered the ability to wirelessly cast personal content to guestroom televisions, including subscriptions to online streaming services, social media accounts or personal photos and videos. Now through a software integration with Volara, a leader in voice-based solutions for the hospitality industry, BeyondTV has evolved to further enhance guest convenience and satisfaction by allowing users to control guestroom amenities using only their voice. When paired with Amazon's Alexa, BeyondTV's voice control features include the ability for guests to control virtually all television functions without the need for a remote control. Additional guestroom amenities that can be managed via a guest's voice include lighting, thermostats and drapes. Via its cloud-based integration with Volara, BeyondTV further provides guests with the ability to use voice control as a faster and more convenient means of ordering amenities, such as room service, as well as the ability to instantly locate hotel information, such as details on restaurant hours.Also recognized for providing hoteliers with the potential to increase in-room revenue, BeyondTV allows guests to request services, make purchases and review their bill via the guestroom television screen. Those attending HX will have the opportunity to not only demonstrate these features, but will also see how the new ability to upload customized videos can further enhance revenue-earning potential. Such videos can be configured to play when a guest first enters a guestroom or when a television has been left idle for a pre-determined length of time, with examples of content that can include ongoing promotions, available amenities or details on other properties owned by the hotel brand."With advances in consumer technology rapidly altering the way that today's guests interact with the world around them, it has become an absolute necessity for hoteliers to adapt their services in a manner that reflects the preference for instant and personalized service," says Gary Patrick, CEO of Hotel Internet Services. "We are proud to be able to showcase how innovations such as voice and enhanced online connectivity are serving as an effective means for hoteliers to re-engage with their guests in a manner that more effectively communicates details on services that are available."HIS booth representatives will also be on hand at HX 2018 to demonstrate how a secure and high-speed guest internet connection is not mutually exclusive to affordability or existing structural limitations. Attendees will also be able to learn about the HIS Property Dashboard, a proprietary portal that provides clients with the unmatched ability to maintain direct control over every aspect of internet performance at all times. Dashboard features include the ability to view and analyze vital data, such as the number of users online, support tickets, revenue generated through Wi-Fi purchases, the amount of broadband being utilized or the operational status of each segment of a property's network; thus, maximizing the potential to consistently deliver the highest quality in resident Internet service and maintain complete satisfaction.For more information about the full range of technology solutions available from Hotel Internet Services, please visit booth #2840 at HX, contact Gary Patrick at 866-265-7575 Ext. 705 or email gary@hotelwifi.com.

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