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Local Measure Announces New App on the Salesforce AppExchange, the World's Leading Enterprise Apps Marketplace

Local Measure 18 May 2018
Sydney and New York -- Local Measure, a leading location-based intelligence platform for hospitality, tourism and retail, announced its new app on the Salesforce AppExchange. The Local Measure integration allows businesses to connect in-venue experiences with their digital customer record, creating potential for richer, personalized customer experiences. The integration also provides real time location context, allowing for a fuller view of the customer and their activity and interaction with your business locations.Local Measure connects with venue wireless products to offer a social splash screen to sign onto venue Wi-Fi. Once installed, the sign-on data along with the customer profile integrates directly into the customer contact on Salesforce.Local Measure leverages the latest Lightning Components, the building blocks for Salesforce apps. These global components form an elegant, streamlined user interface that bring Local Measure's functionality in line with the Salesforce dashboard.Users are able to connect social profiles of people in-venue to existing customer contacts or leads within the app. This provides the opportunity for staff to engage with customers through their social media accounts. The dashboard provides real-time social data as well as reporting around customer visits, social networks, loyalty and the influence of their customers as well as a history of customer interactions with the business.COMMENTS:"Local Measure's integration with Salesforce is a significant step forward for service-focused industries. It is our common goal to provide rich, relevant customer data in real time, and Local Measure is at the forefront of doing just that for the in-venue or in-store phase of the customer journey," said Jonathan Barouch, CEO at Local Measure."We are happy to welcome Local Measure onto the AppExchange, as they provide customers with exciting new ways to create richer, personalized customer experiences within the hospitality, tourism and retail sectors," said Mike Wolff, SVP, ISV Sales, Salesforce. "The exponential growth of the AppExchange underscores the enormous opportunity the entire Salesforce ecosystem has in creating cutting-edge solutions and driving customer success."About Salesforce AppExchangeSalesforce AppExchange, the world's leading enterprise cloud marketplace, empowers companies to sell, service, market and engage in entirely new ways. With more than 5,000 solutions, 5 million customer installs and 70,000 peer reviews, it is the most comprehensive source of cloud, mobile, social, IoT, analytics and artificial intelligence technologies for businesses.Like Salesforce on Facebook:http://www.facebook.com/salesforceFollow Salesforce on Twitter: https://twitter.com/salesforceSalesforce, AppExchange and others are among the trademarks of salesforce.com, inc. About Local MeasureLocal Measure is a leading customer intelligence platform in the tourism, hospitality and retail sectors. Headquartered in Sydney, with offices in Singapore, Dubai, London, Phoenix and Miami, Local Measure's clients include many of the world's largest brands. The company merges local social media and mobile technology, to provide customers with live access to operationalize customer data, rich content and analytics at a local level.For more information about Local Measure, visit our website and follow us on Instagram and Twitter.

Scribd and KEYPR Partner to Deliver Digital Library to Hotels

KEYPR 18 May 2018
KEYPR, the enterprise technology company whose cloud-based platform is the leader in guest experience and staff optimization, announced today that it has partnered with Scribd, the premier digital reading subscription service, to offer its library of more than 1 million of the best ebooks, audiobooks, and magazines to hotel rooms worldwide.Scribd VP of Business Development Rama Sadasivan said, "We are thrilled to partner with KEYPR's diverse and expansive hotel network to bring Scribd to hotel guests around the world. This partnership opens up opportunities for us to reach new readers and offers an enriching alternative to other in-room entertainment options like TV and radio."In keeping with KEYPR's commitment to delivering rich and hassle-free content integrations, the Scribd app will be preloaded onto in-room tablets. Upon signing up for the service, guests will have instant access to bestselling and award-winning books and audiobooks like A Higher Loyalty by James Comey or The Handmaid's Tale by Margaret Atwood, as well as leading magazines like Bloomberg Businessweek, TIME, and People."We are excited to add Scribd and its impressive library to our growing portfolio of content partners," said KEYPR COO Mark Anderson. "The Scribd library is a natural fit for guests who are already using the in-room tablets to look for entertainment, and an integration like this will only drive additional platform engagement."Scribd is now live across the entirety of KEYPR's hotel and luxury residence network.About KEYPRKEYPR is the broadest cloud-based guest experience and management platform available for hotels, casinos and residential properties. The platform delivers a friction-free personalized guest experience, while creating new operational efficiencies and driving additional revenue opportunities for property owners. Guests can access a directory of services, including dining, entertainment, third-party content and more through an in-room tablet and custom mobile app. The app also allows guests to bypass the front desk via keyless entry. Additionally, owners and managers gain valuable insight through the integrated dashboard (GEMS) and intuitive tools that provide visibility into guest needs before, during and after their stay--all while easily monitoring operational KPIs across multiple properties. For more, visit www.keypr.com.About ScribdScribd is the premier reading subscription, offering monthly access to the best books, audiobooks, news and magazine articles, documents and more for $9 per month. Scribd is available across iOS and Android devices, as well as web browsers, and has logged over 150 million reading hours. Scribd has more than 750,000 paying subscribers and hosts more than 100 million active readers across the globe every month. For more, visit www.scribd.com and follow Scribd on Twitter and Facebook.

Hotel Tech Stack eBook Explores the Impact of Technology Throughout the Entire Guest Journey

TrustYou 18 May 2018
TrustYou, the world's largest guest feedback platform, released their latest eBook: The Hotelier's Tech Stack Guide - Must-Have Technologies That Impact The Guest Journey. This eBook breaks down the technologies and software that modern hoteliers need to use to succeed in a digital age. It also emphasizes their impact on all phases of the guest journey, from the initial booking to post-stay ROI measurement.The Hotelier's Tech Stack Guide speaks to both independent and chain hoteliers and it provides them with insightful information about hotel technologies that determine the success of a guest experience, as well as a hotel's overall operations, reputation, and revenue management. The eBook is divided into four chapters, the first three of them following the guest journey. Every chapter includes in-depth descriptions of must-have systems that impact each phase:Pre-Stay: focuses on Internet Booking Engines, Reservation Systems, Channel Managers and Live Chat tools;On-Site: includes information about Customer Relationship Management Systems, Property Management Systems, Direct Messaging, and Internet of Things;Post-Stay: provides details on Guest Feedback Platforms and Revenue Management Systems;The final chapter of the eBook tackles up-and-coming, innovative tech concepts such as Artificial Intelligence and Virtual Reality - technologies that are not yet widely used, but can positively impact the guest experience."It's no secret that technology has made its way into hospitality, and successful businesses rely on a number of software and systems. However, it is not always clear which technology hotels have the greatest payoff. This is why we wanted to break down the most important and relevant technologies that hoteliers absolutely need in this tech-driven era, in order to ease operations, save valuable time and increase the number of bookings and the overall revenue. Having attributed each technology to a different stage of the guest journey should help shed some light on their necessity and impact." said Valerie Castillo, TrustYou's Vice President of Marketing.The Hotelier's Tech Stack Guide - Must-Have Technologies That Impact The Guest Journey is available for free download here.Find more information on TrustYou and the guest feedback platform on www.trustyou.com.

UpLift Appoints former Cisco Executive Rob Soderbery as Company's First President

Uplift 17 May 2018
UpLift today announced it has appointed former Cisco Enterprise SVP/GM Rob Soderbery to be its first President. Soderbery, an early investor and founding board member of the company, will be responsible for all business, engineering and operations functions at UpLift. The company also announced the appointment of Tom Botts as Chief Commercial Officer and Noha Carrington as Chief Capital Officer to build scale in go-to-market, and capital strategy and operations."Rob brings the operational skills and leadership scale to enable UpLift in our mission to make travel more accessible, affordable and rewarding for everyone," said UpLift Founder and Chief Executive Officer (CEO) Brian Barth, "His experience managing the $20B enterprise product business at Cisco and deep understanding of enterprise needs is a perfect complement to our team of deep travel, financial and consumer expertise. With Tom's proven ability to create value in travel markets and Noha's global capital markets experience we are ready to serve the largest and most complex travel providers in the world."Barth, who founded SideStep - acquired by Kayak in 2007, now one of 6 primary brands of Booking Holdings - and created the meta-search for travel category, founded UpLift in 2013 to change the way consumers are able to purchase travel. UpLift Pay Monthly has been adopted by top travel suppliers and is enabling those brands to drive conversion, enhance profitability and build loyalty with travelers. Uplift is live today on the vacation package sites of Universal Studios, American Airlines, JetBlue, Funjet, Spirit as well as United Vacations and Southwest Vacations."We set out to build the best digital lending platform for Point of Sale," said UpLift President Rob Soderbery. "With that platform, we are now focused on creating great experiences for travelers while driving conversion, revenue and ancillaries for our travel partners. I am excited to take an operating role at UpLift helping Brian and the team achieve their vision."UpLift enables travel providers to offer low, fixed monthly payments to their travelers. Uplift is focused on responsible lending, security and privacy for both consumers and providers. UpLift offers are always simply and clearly presented enabling consumers to make responsible choices. UpLift is PCI Level 1 compliant, and never shares or sells partner or consumer data.Rob Soderbery - PresidentRob Soderbery brings more than 30 years of product, technology and general management experience, most recently at Cisco as SVP and General Manager of the Enterprise Segment, with responsibility over $20B in Cisco products. He is active as an investor and advisor to numerous startups. Prior to Cisco, he held executive roles at Symantec and Veritas Software. He holds a BSEE from Caltech and MSEE from Stanford University.Tom Botts - Chief Commercial OfficerTom Botts brings deep travel industry knowledge and experience to UpLift. Botts has held positions in hospitality, online travel agencies and airlines including mostly recent serving as SVP and CMO at Miraval Group, a KSL Capital Partners portfolio company acquired by Hyatt Hotels and Resorts. Earlier, Botts co-founded travel industry consulting practice Hudson Crossing where he served as Managing Partner. Botts also has senior management experience at Starwood Hotels and Resorts, Hotwire.com, and Delta Air Lines. He is a graduate of the University of Missouri-Columbia, and is an active investor and advisor across the travel landscape.Noha Carrington - Chief Capital OfficerNoha Carrington brings proven ability to work with the most demanding global equity and debt investors, with deep experience in capital markets in New York, California and the Pacific Rim. Most recently, as founder and Chief Investment Officer at Carrington Strategic Advisors she provided customized investment products for clients around the globe. Prior to her shift to the buy-side, she spent 15 years as a global equity derivative sales trader with senior roles at Goldman Sachs and Salomon Brothers. She started her career with roles at Merrill Lynch and Morgan Stanley.Carrington received her BS Finance summa cum laude from the University of Connecticut and her M.B.A. cum laude in Finance from New York University Stern Business School. She serves on the Board of the University of Connecticut and is a member of both the Investment and Governance committees.

Waking Up To The Water Saving Potential Of The Shower

Orbital Systems 17 May 2018
Hotels can spend a lot of time--and money--trying to shape the perfect guest experience. Regardless of price range or hotel class, the aim is to deliver a memorable stay that will keep guests coming back. Usually that means higher quality beds, more tv channels, personal touches, decor choices, or amenities such as pools and gyms. Perhaps, hotels are missing a great opportunity with one of the more emotional experiences a guest will judge their stay on--the joy or disappointment of the shower.What makes for a great shower experience? The usual components include consistent water pressure and temperature. There's nothing worse than a disappointingly low, water flow, that takes too long to rinse out all the shampoo and conditioner. Or worse yet, a blast of cold or scalding water.Interestingly, recent research from travel giant Booking.com also reveals that 65% of global travellers expressed an intention to stay in eco-friendly accommodation, thus hotels have a fine balancing act to deliver comfortable and sustainable hotel stays. Many hotel brands have already introduced various eco-efficiencies to reduce their overall water footprint. Unfortunately, this may mean guests are often stuck with low pressure, water-saving shower heads, which can compromise the overall shower experience.At Orbital Systems, our mission is to completely transform the shower experience by introducing the next generation shower. Equipped with sensors, the Oas shower analyses the shower water 20 times per second and comfort-corrects it to the ideal flow and temperature. The Oas is much more than a conventional shower, it only uses a few litres of water whilst letting your guests shower for as long as they like - without any of the guilt. Our certified space recirculation and water purification technology, means water is re-purified to a better standard than what came out from the tap in the first place, and looped back continuously for the duration of the shower session.Plus the system is smart enough to feed shower data and savings to a computer or app, giving hotels the ability to real-time monitor water use and savings by room, floor or entire hotel. Better yet, savings can be displayed in-room to guests or in the hotel lobby, affirming your hotel's commitment to water conservation and sustainability. And with a typical 300-room hotel using over 1 million litres (264,000 gallons) of water per month, a potential 90% saving in water and 80% in energy can have a big impact, in helping hotels achieve their sustainability goals.

The New Voice of The Customer

Benbria Corporation 17 May 2018
We live in a fast paced consumer centric world, where the introduction of advanced technologies and evolving customer preferences are changing the way businesses operate. Now more than ever it is important to listen to customer preferences so you can provide a unique and tailored customer experience. In this white paper we define the new voice of the customer, and how you can implement it into your customer experience program, to earn greater loyalty and maximize revenue.

Hostelling International looks to win more guests directly with SiteMinder

SiteMinder 16 May 2018
The worldwide network of not-for-profit youth hostel associations, Hostelling International, has partnered with the global hotel industry's leading cloud platform, SiteMinder, in a bid to bolster the online presence of its almost-4,000 hostel members and attract more direct bookings from guests. The network has integrated its online booking engine with SiteMinder's platform to automate the flow of information between each hostel member's website and property management system - a capability which is already driving a surge of direct reservations for member properties and freeing up time for staff.Among the early adopters of the integration is Eurohostel in Helsinki, Finland, which has saved over an hour each day manually revising its pricing and availability online."The integration with SiteMinder has allowed us to update our room rates and availability in real-time, directly from our property management system, so they are always current. And, since reservations are automatically delivered back into our system, there are no mistakes in the booking information - each booking is exactly how it was provided by the guest," says Marko Repo, Hostel Manager at Eurohostel.Luke Tarplett, Hostel Manager at the 100-year-old YHA Christchurch in New Zealand, echoes Mr Repo's sentiments on the integrations benefits to guests. Says Mr Tarplett, "Using SiteMinder allows us to offer greater choice to guests using the HIHostels.com website. In the first two months, we saw an increase in bookings, and ultimately the stable and efficient connection continues to offer an easier process for our front desk team."Hostelling International spans hostels in more than 80 countries and is one of the world's largest international membership organizations. Today's announcement forms part of a group-wide strategy to diversify the online distribution strategies of member hostels, with bookings from both third-party channels and their direct hostel website.SiteMinder's global SVP of partnerships, Dai Williams, says, "We are pleased to support Hostelling International, an organization that so deeply understands the needs and preferences of the modern traveler, for the true benefit of its hostel members. If the early results prove anything, it is the material value of direct bookings - and, indeed, of automation - in a world that otherwise moves incredibly fast and demands a lot from every accommodation provider."About SiteMinderAs the leading cloud platform for hotels, SiteMinder allows hotels to attract, reach and convert guests across the globe. We serve hotels of all sizes with award-winning solutions for independents and groups alike, wherever they are in the world.SiteMinder's products include The Channel Manager, the industry's leading online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; Prophet, the real-time market intelligence solution that takes the guesswork out of pricing rooms; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world's major global distribution systems. With more than 30,000 hotel customers and 600 of the industry's top connectivity providers as our partners, today we have presence in more than 160 countries on six continents.For more information, visit www.siteminder.com.About Hostelling InternationalHostelling International (HI) is a worldwide network of not-for-profit youth hostel associations, including YHA, Stayokay and DJH which collectively span hostels in more than 80 countries. Established in 1932, HI is one of the world's largest international membership organisations, with more than 3.7 million members, and offers many benefits in addition to staying in HI hostels.For more information, visit www.hihostels.com.

HSMAI Recognises Tech Innovation of Smart Space by IDeaS

IDeaS 16 May 2018
HSMAI Region Europe Awards recognises Smart Space by IDeaSIndustry's leading solution helps hoteliers make informed decisions about M&E businessLONDON -- Smart Space by IDeaS was honoured by HSMAI, the world's leading hospitality sales and marketing association, for its innovative role in allowing hoteliers to analyse the trends and performance of their meetings and events (M&E) space. April's HSMAI Europe's Best Tech Innovator of the Year awards recognised Smart Space, with the judging panel acknowledging the platform's role in connecting revenue managers and event sales managers with unprecedented visibility into M&E demand. Through its unique cloud-based technology, Smart Space leverages sales and catering data to better manage M&E pricing, allowing hoteliers to enhance strategic decisions and increase revenue growth. "Smart Space by IDeaS delivers an innovative solution to a long-established industry challenge--how to maximise revenue from M&E spaces," said Fabian Specht, EMEA managing director for IDeaS. "Contrary to widespread belief, M&E does more than just sell guest rooms--for many venues, this revenue stream can contribute up to 60% of their total revenue. It's often one of the most overlooked opportunities for substantial profit generation." Historically sales, catering, marketing and revenue management often worked in silos and haven't extended the same disciplined approach to managing revenue to M&E space. Typical obstacles include a lack of easy-to-consume data and reporting from sales and catering systems--and a lack of visibility into key performance measurements for M&E. "You can ask a hotel GM what their room occupancy was the previous night, and they most likely will know the answer or where to find it. But will they know their meeting space occupancy? Or better yet, would they even be able to find that answer," said Fabian Specht. "It's very pleasing that such a prestigious industry organisation as HSMAI Europe has recognised the impact Smart Space by IDeaS is having in allowing revenue management strategies to be folded into sales and catering processes." Users from around the world are now enjoying benefits such as double-digit growth in conversion revenue of inquiries into bookings, space utilisation and revenue per attendee thanks to Smart Space by IDeaS.

IVH Travel + InnCentives Loyalty Club Now Available as a Mobile App for iOS and Android Devices

IBC Hospitality 16 May 2018
Phoenix -- IVHTravel (www.ivhtravel.com), a loyalty-based travel site specifically for member travelers wanting to book private rates on accommodations, activities and rental cars, is now LIVE as a mobile app on the App Store and Google Play. The IVH Travel App enables travelers to choose from and book more than 1.1 million global lodging choices, while the InnCentives Loyalty Club (built into the app) gives members access to special private rates with free extras. People can now book roomnights with more variety, receive the best rates, earn cash-back rewards and redeem points for eGift cards or future lodging worldwide right from their smartphones or tablets."People love IVHTravel.com and the InnCentives Loyalty Club; they work in tandem by creating an engaging experience for guests while driving bookings for owners and operators," said Pamela Barnhill, president and COO of IVH Travel and IBC Hospitality Technologies. "With fingertip access to the full portfolio of hotels and a growing base of alternative lodging PLUS member accounts and rewards, we believe bookings will flow even faster - and so will guest engagement and communications. Full guest information is available to owners and operators. Our customers have been asking for a mobile app for some time, and we are proud to deliver."When members log into their InnCentives account via the IVH Travel App, they will see the lowest un-published rates that are not available to the public. They can also publish reviews, track requests and activities, create and manage wish lists, share pictures with friends, receive special offers, and enjoy no blackout dates."The new IVH Travel App is a great way to drive bookings, drive-down customer acquisition costs, and bring hoteliers closer to their guests," Barnhill said. "With this tool in hand, hoteliers are taking back control from the non-transparent channels, increasing revenues, and improving the overall guest experience."IVH Travel, powered by IBC Hospitality Technologies, was founded by hoteliers to combat the lack of guest information, affordable resources and all-inclusive rewards program. When travelers book at IVHTravel.com or via the new mobile app, the IBC booking engine captures full guest information that is shared with the owner.For more information on how your hotel can join IBC Hospitality and feature your property on IVHTravel.com, visit www.ibchospitality.com.

See the Future of Meetings at HITEC via AVaStar

Electro-Media Design, Ltd. 16 May 2018
Visit Booth #1019 at HITEC, June 18 to 21, at the George R. Brown Convention Center in HoustonGaithersburg, Md. -- The adoption and use of new technology has sparked a shift in meeting planner objectives and goals. According to the International Association of Convention Centers' (IACC) 2017 Meeting Room of the Future report, meeting planners are looking to create more personalized experiences for delegates by integrating more interactive technology. Nearly 20% of meeting planners report that in the next five years, they expect increased pressure to stay ahead of the curve by integrating the latest, greatest technology. In addition, Meeting Planner International's 2017 spring edition of Meetings Outlook, reported that meeting planners are significantly increasing budgets for conference technology and AV equipment, suggesting that meeting planners are willing to make the investment because of the competitive edge and wow factor new technologies bring to meetings. Next month at HITEC, a new option will enter the scene, designed to bring more attention to the event technology arena. Meet AVaStar, a digital platform created in direct response to hoteliers' requests for a solution that guides staff in providing technology services to their customers. Hoteliers struggling with keeping event technologies updated, developing technology plans and budgets, and providing training to internal AV teams needs to experience AVaStar in the Electro-Media Design Booth 1019, June 18 to 21, at the George R. Brown Convention Center in Houston.AVaStar is designed for staff tasked with the following . . . even if it's not their primary job responsibility:Overseeing multiple events simultaneouslyJuggling large amounts of information dealing with meetings management, and multiple systems that track and communicate meeting needs - including audiovisual technologyPlanning and detailing meeting technology needsManaging venue AV equipment and resourcesCoordinating with vendors to order additional equipment as neededEnsuring portable and built in equipment is serviced and repairedProperly manage revenues and control expenses"AVaStar is powerful event technology unlike anything that is on the market today," said Jeff Loether, AVaStar president. "It's the next generation in self-managed AV services, and hoteliers can experience it for the first time at HITEC. AVaStar provides one dedicated platform to conduct all AV Technology activities. Even with no technology background, today's hotel staff must understand the technology needs of meeting planners to ensure the venue can meet their needs. We packed AVaStar with intelligence, making it smart and easy to use ... even for those who are unfamiliar with AV equipment."Hotel technology encompasses much more than just front- and back-office systems," he said. "Event technology is an important tool in attracting and retaining the meetings and convention business. It's time that technology - designed to support teams and venues in successfully providing top-quality event services - take center stage. It's time for AVaStar."For more information on the full constellation of AVaStar services, pre-schedule a meeting with an AVaStar team member by calling (442) AVASTAR or emailing info@avastar.io. For more information on AVaStar, visit www.avastar.io.About AVaStar AVaStar is an event-technology platform designed to provide a comprehensive suite of services. It's an interconnective software which provides systems and templates that cover the entire spectrum of activities associated with operating and managing technology systems and services. AVaStar extends support for professional consulting and design services through its working relationship with Electro-Media Design, the foremost consultancy in meeting, entertainment, and event technologies and acoustics. Electro-Media Design, Ltd. is an independent technology design and management consulting practice. For more information on AVaStar, visit www.avastar.io or call (442) AVASTAR.

GrandLife Hotels Selects Revinate as Marketing and Guest Feedback Partner

Revinate, Inc. 16 May 2018
San Francisco, Calif. -- Revinate, the hospitality industry's leading marketing automation and guest feedback solution, today announced a strategic partnership with GrandLife Hotels. GrandLife selected Revinate to manage marketing communications, online reputation and post-stay surveys for Soho Grand and The Roxy Hotel, both located in Downtown Manhattan.With the adoption of Revinate's suite of hotel technology solutions, Revinate Marketing and Guest Feedback, GrandLife is focused on personalizing the guest experience to increase direct bookings as well as guest loyalty and satisfaction."Our hotels strive to offer the highest level of personalized guest services," says Tony Fant, President and COO of GrandLife Hotels. "We chose Revinate because we wanted to manage reviews, post-stay surveys, email marketing, and our expansive database all in one platform, which integrates well with our property management system.""We are thrilled to partner with GrandLife Hotels - a vibrant and chic brand who shares our passion for design, innovation and personalized customer interactions," says Marc Heyneker, CEO and co-founder of Revinate. "We look forward to seeing all the success achieved by their properties as they fully adopt and implement our innovative and cutting-edge technology built specifically for small to mid-sized groups."About RevinateRevinate enables hoteliers to transform their guest data into revenue. With Revinate Marketing and Revinate Guest Feedback, hoteliers are empowered to make smarter decisions, resulting in increased direct revenue and guest engagement. The company is backed by leading Silicon Valley investors, including Benchmark Capital, Tenaya Capital, and Sozo Ventures. Headquartered in San Francisco with regional offices in Amsterdam and Singapore, Revinate is proud to partner with many of the world's leading hotels.To learn more, please visit www.revinate.com.About GrandLife HotelsA pioneer in the industry, GrandLife Hotels was the first company to establish luxury boutique hotels in the swank downtown New York neighborhoods of SoHo and TriBeCa. GrandLife Hotels is the managing company that operates the iconic Soho Grand and The Roxy Hotel. GrandLife is renowned for offering the highest level of personalized service and has continually set industry standards for premier amenities and guest services, encompassing entertainment, cinema, art, fashion, fine dining, nightlife, live music, design, and an in-depth understanding of downtown New York's culture.GrandLife Hotels has also re-invented the conventional hotel bar concept and New York City's notion of nightlife by offering a stylish, yet approachable experience in both the Roxy Bar and Grand Bar - two of Manhattan's key destinations, day or night.GrandLife Hotels is owned by Leonard and Emanuel Stern of Hartz Mountain Industries.To learn more, please visit www.grandlifehotels.com.

From Five Pals To 100 Strong: ALICE Reaches Company Milestone With Its 100th Employee

ALICE 16 May 2018
The New York-based company has grown from its trio of co-founders Alex Shashou, Justin Effron, and Dmitry Koltunov to a 100-strong globally-distributed team in the five years since its founding in 2013. In this time, the Expedia-backed ALICE has gained an enviable position in the industry, raising over $39 million, partnering with over 2,000 hotels worldwide, and embraced concierge software rival GoConcierge through acquisition in 2017. ALICE is helping to inspire innovation across the hospitality sector and amongst its hotel technology peers, spearheading the industry's API movement (Koltunov helped create the HTNG API Registry) and spreading the gospel of platform communications architecture, which has hoteliers eager to change the siloed staff department status quo.ALICE's quick rise has attracted some of the industry's brightest stars and remains a coveted place to work. ALICE recently won a "Best Place to Work in Hotel Tech" award from Hotel Tech Report for creating and maintaining a culture that fosters employee satisfaction along with business growth. HTR surveyed thousands of hotel tech employees around the world about what it's like inside the operations of the industry's greatest technology companies, and ALICE joined a shortlist of companies that stood out as a place employees are excited to work.Ian Adelstein, Head of People at ALICE: "ALICE is more apt to focus on quality over quantity; We're disrupting an industry by enabling Hospitality to deliver on the promise of a truly unique experience. It requires an eye for detail and a holistic approach to operational excellence. However, today we reached a milestone that is a testament to our commitment and our growth. Our workforce is now 100-strong! Our global team of dedicated professionals spanning technology, design, marketing, sales and operations calls countries all over the world home. We celebrate the team's size, diversity and grit! Our commitment to the team in the development of career programs, training and industry expertise moves ALICE further toward our goal of being an employer of choice and Best Place to Work."ALICE isn't stopping at 100! We're actively hiring across many roles. Join us in creating something special for the hospitality industry: see open positions.

Ancillaries in Travel Are Being Transformed and You Need to Know About It

EyeforTravel 16 May 2018
Ancillary sales are expanding to cover more and more inventory. From trains, ridesharing and buses, to dining, to an exploding tours and activities sector that has drawn the attention of all the largest online travel players. In TripAdvisor's latest set of results from Q1 2018, its non-hotel revenues soared 36% and it is banking on tours and activities to push up results further this year. Clearly their strategy of focusing on the area after acquiring Viator, who are speaking at Eyefortravel's Europe Summit in London this June, is beginning to pay off and indicates the growing importance of new revenue streams.Elsewhere, rail travel is becoming one of the biggest focuses in travel, with digital giants like Expedia jumping in with their acquisition of SilverRail Technologies, Skyscanner launching a train booking feature for mobiles (both brands are speaking at EyeforTravel Europe), and major existing players stepping up their online presence.As Cameron Jones, chief commercial officer at SilverRail, who will be speaking in London, puts it: "Rail's time is now. Expedia, Rail Europe, Rome2Rio, Trainline, GoEuro and more are raising the profile and relevance of rail as a key product line in a comprehensive retailing strategy. Rail gives travellers greater choice and flexibility when trip planning and, being a high frequency product, drives traffic and loyalty enabling retailers to lower their customer acquisition costs. And Skyscanner/Ctrip's recent move into rail in Europe highlights the momentum."The growing realm of potential partnerships means that travel brands can cater to more aspects of the customer's journey, even if they are only a small player - both generating more revenues and greater customer satisfaction.If you would like to find out more about the expanding role of partnerships across the industry, there's only one place to go - the EyeforTravel Europe Summit 2018.The Summit features a host of speakers from across the spectrum who can help to transform the ancillaries you sell from a variety of diverse sectors, such as tours and activities, ride sharing, transportation. These includeViatorThe TrainlineBlablacarEatwithWithlocalsSilverRail TechnologiesHertzAmadeuscomrouteRankEurailRail EuropeInsight GuidesUrban AdventuresTripCreatorLivnJoin four cutting edge travel conference under one roof and change how travel is sold. Get your ticket to the EyeforTravel Europe Summit 2018 today!

Hotel Internet Services Deploys Advanced Television Voice Command Functionality with BeyondTV

Hotel Internet Services, Inc. (HIS) 15 May 2018
Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, is unveiling the full integration of voice-activated technology in its BeyondTV platform, a state-of-the-art television content streaming and casting solution that offers an all-inclusive guestroom entertainment experience. Deployed alongside Amazon's Alexa and via a software integration with Volara, a leader in voice-based solutions for the hospitality industry, BeyondTV now provides guests with the ability to fully control all television-based functions that the solution offers through voice command.BeyondTV's newest upgrade not only allows users to turn guestroom televisions on or off, but also significantly provides guests with the ability to change channels or pull up a television guide with the use of their voice. Guests can even request the platform to display a specific television show by simply speaking its name. Voice command also extends to the array of features offered by BeyondTV, such as personal device casting, access to social media and online video streaming accounts, or the ability to visit websites on the guestroom television. With BeyondTV hosting its own expansive library of pay-per-view movies, guests can instantly locate and begin watching the content of their choice without having to pick up a remote control."The introduction of voice technology to the hospitality industry has seen a rapid rise in services and amenities that are now voice-compatible, but what was missing was a solution that could also integrate such convenience with an immersive in-room entertainment experience," said Gary Patrick, CEO of Hotel Internet Services. "BeyondTV directly caters to this need by ensuring that its features are readily available upon spoken request, which alongside other functions, such as the ability to order room service, turn lights on or adjust the thermostat via voice, provides hotels with the ability to fully meet guest demands for instant and personalized service."As a cloud-based integration, BeyondTV automatically receives television-specific voice commands that are routed from Volara. Volara further ensures that service requests or commands to activate other amenites are also directed to the appropriate systems. Each unit is pre-configured to a property's specific guestroom and Wi-Fi network, allowing hoteliers to implement the solution with minimal effort.For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email gary@hotelwifi.com.

Head of France at SiteMinder alerts hotels: 'direct bookings are slowing'

SiteMinder 15 May 2018
The head of France at SiteMinder, the global hotel industry's leading cloud platform, is alerting the country's hotels to a slowing growth rate of direct online bookings. Clemens Fisch, a travel industry expert who has led SiteMinder's French and DACH regions since 2017, says the deceleration exposes French hotels to a future of distant relationships with their guests and guest experiences that are lacking in personalisation.Mr Fisch's statements come ahead of a new SiteMinder report being released this month on the latest opportunities and challenges facing France's hotels. According to the report, titled State of the Nation 2018: How big is the opportunity for hotel bookings in France?, the contribution of direct bookings to France's online hotel sales has risen only 2.6 percent since 2012 and the growth rate will slow further to 2.1 percent over the next five years, with third-party booking sites forecast to constitute 71.5 percent of the country's online hotel sales by 2022."It is ironic that direct bookings are slowing in one of the first markets to make sure rate parity was a non-issue for local hotels. I believe it's time France's hotels assess the balance of their distribution strategies, and capitalise on the continued rise of tourism entering the country by taking more ownership of their supply. While hoteliers are incredibly time-poor, they can take small steps - examine the state of their hotel website, for example, or the conversion rates of their online booking engine - and look to technology as a key enabler," says Mr Fisch.Clemens Fisch has more than a decade's experience working within Europe's dynamic hospitality and travel industry, having begun as a tour guide before leading tour operator EF Cultural Tours as an area manager in Switzerland. From there, he served at travel agency PDM Touristik, initially as a delegation manager before being promoted to deputy head of sales. Prior to joining SiteMinder, he was a senior account manager at Booking.com where he discovered the real challenges of hoteliers behind the front desk.As the regional manager of France at SiteMinder, Mr Fisch leads a team that has secured deals with Paris' largest hotel chain, Machefert Hotels Collection; the famous Hotel du Louvre; and Hotel Barriere Le Gray d'Albion Cannes. France is one of SiteMinder's fastest-growing markets, having grown its local customer base more than ten percent in the past six months and local customer reservations more than thirty percent since January.Today's announcement precedes the Food Hotel Tech conference in Paris, where SiteMinder is exhibiting for the first time.About SiteMinderAs the leading cloud platform for hotels, SiteMinder allows hotels to attract, reach and convert guests across the globe. We serve hotels of all sizes with award-winning solutions for independents and groups alike, wherever they are in the world.SiteMinder's products include The Channel Manager, the industry's leading online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; Prophet, the real-time market intelligence solution that takes the guesswork out of pricing rooms; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world's major global distribution systems. With more than 30,000 hotel customers and 600 of the industry's top connectivity providers as our partners, today we have presence in more than 160 countries on six continents. For more information, visit www.siteminder.com.

The Hospitality Industry Becomes a "HAPI-er" Place with the Launch of HAPI's Integrated Data Platform

HAPI 15 May 2018
Data Travel, LLC, a hotel technology company comprised of hospitality technology industry veterans, integration experts and data scientists, has unveiled a transformative data streaming, integration and enrichment platform designed to solve the hotel industry's rapidly expanding data management challenges. Appropriately named HAPI, the comprehensive new platform aggregates the plethora of data that is collected by disparate hotel systems and acts as a central hub for these hospitality data streams."Data and system complexity in the global hospitality market has undergone exponential growth in recent years," said Luis Segredo, president and CEO or Data Travel, LLC, the developer of HAPI. "Traditional sources of operational data from property systems like the PMS can be augmented by the vast volume of data from an array of outside sources, such as IoT systems, social activity and publicly available data points. HAPI is the answer to managing these multiple data streams and leveraging their combined power to create better guest interactions, property efficiency and profitability."The HAPI data streaming platform is based on the most advanced and robust technologies available, including Apache Kafka, the same proven technology that runs some of the world's largest social media and security-conscious business services, such as LinkedIn, PayPal, Cisco and many others. To this proven foundation, multiple layers of encryption, authentication and governance are added to ensure maximum data security and efficiency.HAPI PMS connectors consume PMS data and convert it into a simple common message type that can be enriched and then consumed by hotel companies and technology providers in a consistent fashion. In its simplest form, this protocol facilitates integrations for new technology vendors in a cost-effective way that accelerates adoption. By providing data enrichment, connection options, scalability, and security, HAPI unleashes a potential for innovation that has never been seen before in the industry.Data Travel is unique in its focus on data. "Our mission is not to build the next killer app. Our mission is to accelerate and fuel all future killer apps," said Nikolai Balba, CTO. "We are relying upon the diverse network of hospitality solution partners to build around the data connections and insights that HAPI offers."Nearly a dozen partners are already building connectors for the HAPI platform, including four PMS providers, and more are in development. The types of solutions consuming HAPI's enriched data streams today are CRM and guest service systems. Further details on certifications and capabilities will be released within the next month."We look forward to sharing our solution with the industry in order to drive positive change in the way that hotels interact with their guests," Segredo concluded.To learn more about the HAPI data streaming and integration platform, please schedule a demo at HITEC Booth # 2810 in Houston, June 19-21 or visit hapicloud.io.

Messaging Apps as Ubiquitous as Booking Engines for Hotel Websites

Lodging Interactive 15 May 2018
Personal technologies over the last 10 years have changed our lives and the world we live in. When you consider how far we have come and how comfortable we have become in being interconnected through mobile devices, it's no wonder that we crave immediate responses to our hotel questions. And mobile technology is the enabler as nearly every human on the planet carries computing power that can fit in one hand what once took large data centers, and millions of dollars, to equal the same power. Do you realize that Apple's iPad was introduced to the world only 8 years ago? That Uber launched in 2009 and Snapchat was launched in 2011?There is no turning back, we are all online and we are all connected. As a result, we have the ability and, many times, we demand immediate gratification. This is where I believe most hoteliers are missing tremendous opportunities to book more business and build loyalty. By leveraging the power of website live chat and guest messaging, hoteliers can really gain market share. We constantly read about hoteliers wanting to drive more direct business to their websites with the intent of lowering their OTA and third party booking costs.Website live chat has been around for many years and, as consumers, we have become comfortable when a live chat window pops up while we're shopping for a pair of shoes online. After all we can decide to engage, or not, and we control the conversation. Live chat agents are not applying hard sales tactics, they are supporting us as we navigate through the online purchasing process.Let's not forget that the hospitality industry is all about being hospitable and providing service to guests when they are in-house but in my experience, hospitality and service needs to start on the hotel's website before a potential guest books a room. This is where live chat engagement can make a huge difference. Live chat leverages the same technologies we have all become so dependent upon and it provides that immediate guest gratification we want while supporting the online sales process.The smart hoteliers understand that the overall hotel guest experience begins at the website level when the guest first experiences the hotel. This is evidenced by the abundance of personalization technologies promising to deliver a "unique experience" for every website visitor. Yet most hotel websites are cold and impersonal. They provide the potential guest with a self-service browsing environment and the only option is to figure it out for themselves. Why? It doesn't have to be this way when the technology is here today and with zero learning curve from the consumer's perspective. Clearly every hotelier I speak to about online customer service agrees that having a live chat channel available on their website makes perfect sense. I have yet to come across any hotelier who disagrees.The clear recurring comment I receive from hoteliers is that budgets and appropriate staffing is the issue preventing their website from becoming more useful to visitors and more effective at driving direct business: Two things they most desperately want by the way. While I agree that on-property staffing specifically for website live chat doesn't make sense for the majority of properties, all properties can benefit from partnering with a company that provides fully managed live chat services for hotels. Our agency provides USA based fully managed live chat services to hotels, 7 days a week year-round. And while other agencies provide similar services, hoteliers should keep in mind that quality really matters with live chat. The worst possible situation that can happen is for a hotel to partner with a live chat service overseas who has live chat agents that don't have a good understanding of "American" English and its nuances.I'm a firm believer that just as hotels post telephone numbers on their websites, so too will live chat widgets become as ubiquitous as booking engines have become. Staffing issues aside, there is no downside when you're trying to help your potential customers do business with you.Messaging services are also becoming increasingly widespread within the hospitality industry. Much of this has to do with the amount of venture capital chasing new technology platforms in an attempt to disrupt the hospitality market. Live chat has not experienced the same level of fervor due to live chat technologies not being the shiny new technology du jour. After all live chat has been in existence for over a decade in other industries.I believe messaging platforms work well at the property. It makes perfect sense to provide streamlined communications for in-house guests. While it is easy for a guest to pick up the phone in their room to request more towels be sent up to their room, it is not always the case where the hotel answers the phone fast enough. We've all be there I'm sure, calling the front desk or operator during check in and check out time only to have the phone ring 15 to 20 times before we hang up in frustration. On site guest messaging certainly helps with this, but only if the hotel staff...yes a human is on the other end ready, willing and able to respond in a timely manner. Perhaps when it all plays out with on-property messaging, the same "staffing" issue will become evident. Only time will tell on this one.While I'm on the topic of having "humans" on the other end of live chat and messaging technology platforms, lets discuss the chatbot and its relevance for the hospitality industry. Going back to the beginning of this article, we're in the hospitality business and in a business where customer service always wins. All the technology in the world won't help your hotel if you are not able to meet or exceed customer service expectations.Having engaged with (uhm, tested) many chatbots I can say that I'm not very impressed with the level of understanding they have or the engagement opportunities they offer. Going beyond asking a chatbot "what time is check in" or "does your hotel have onsite parking", chatbots are useless other than to aggravate customers and potentially hurt business opportunities for a property. I believe chatbots for the hospitality industry is simply not ready for prime time. Why would any hotelier risk his property's reputation and customer service to a chatbot who can't complete the conversation with a human? Smart hoteliers will want to wait until the artificial intelligence technology improves, which experts say is 10 years away. Customer service and building guest loyalty is so important and still requires humans after all.Oh, one more thing. The genie is out of the bottle and there is no turning back for hotels when it comes to providing website visitors with live chat engagement services. Research confirms this.Live chat is the natural way we, as consumers, have been conditioned to interact online. The successful hotelier is the one who understands this and uses live chat as a true differentiator for his or her property. Our own research indicates that less than 5% of hotel websites in North America offer live chat and real time human engagement services. This presents a huge business opportunity for the smart hotelier.

Epoque Hotels Announces New Partnership with REVPAR GURU Adopting Their Strategic Revenue Management System

Revpar Guru Inc 15 May 2018
Revpar Guru solutions currently analyses 180 million pricing decisions per day.On average it delivers an increase of 108% in comparisons to other companies who claim 7% increase.The software was developed using derivatives-trading stock market algorithms by Jean Francois Mourier, an innovative banker with over 10 years in the financial sector and Bruno Perez, a hotel management expert and entrepreneur.Enhanced features have been developed to, track performance and profitability across all market segments, allowing hotels to implement strategic distribution on the various revenue streams.Chain hotel managers can benefit from real-time pricing decisions in order to maximize revenue opportunities in the various marketing channels as well as online travel agencies.About Epoque Hotels Epoque Hotels is a collection of worldwide avant-garde, trendy-chic, and luxury-classic boutique hotels based in over 100 destinations. With its 350 hotels in its portfolio, divided in two lines: Avantgarde Line and Epoque Classic, it is rapidly establishing itself as the leading reference in the segment of Boutique Hotels. Headquartered in Miami, the company has also sales offices in Italy, UK and France.About REVPAR GURU REVPAR GURU provides hotels around the world with an alternative revenue management software solution, designed to deliver maximum bookings and profits. As REVPAR GURU's custom-designed Yield Dynamic Price Engine is the only real-time revenue management software available on the market, it meets the rapidly changing needs of hotels in a very demanding business environment. REVPAR GURU's solution offers dynamic rate optimization, real-time pricing, integrated internet and extranet yield channel management and GDS sales distribution, to increase a hotel's RevPAR intelligently and effectively, while maintaining rate integrity and automated rate parity. Since 2004, REVPAR GURU's software solution has been used by hotels worldwide to increase occupancy and RevPAR.Headquartered in Miami, Florida, For more information, visit www.revparguru.com.

The Parker Palm Springs Upgrades from 'Prehistoric' Communication Channels With Help From ALICE

ALICE 15 May 2018
The Parker Palm Springs has selected ALICE's housekeeping and maintenance software, ALICE Staff, ALICE's concierge software, ALICE Concierge, and ALICE's guest text messaging solution, ALICE Guest, to upgrade staff communication and guest engagement at the 144-room luxury resort, just outside of downtown Palm Springs. Parker Palm Springs is using ALICE on the recommendation from the Parker New York, which has been using ALICE since 2015. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.Before switching to ALICE, staff at Parker Palm Springs were using a variety of communication channels, including radios and paper logs, to relay information and manage internal work orders and guest requests. While these methods presented short-term efficiencies, says Parker's Hotel Manager Yagmur Gursoy, they often hampered productivity later on, when messages went missing or required lengthy follow up. Gursoy is particularly eager to eliminate radios on property. In addition to being unreliable across the resort's 13 acre, their noise is intrusive to guests and detracts from the "magic" of the property, he explains.Gursoy and his management team are excited that ALICE will streamline this communication within and between departments, eliminating the chance of human error and creating a record of all guest information and staff exchanges. For the first time, management will be able to asses how quickly their teams are responding to internal work orders and guest requests, as well as gauge productivity more broadly. Gursoy is confident that the time his staff saves by streamlining their communication will also save time for guests and improve the guest experience."It's all about efficiency and how best to deliver on our brand promise," explains Gursoy of his decision to implement ALICE. "ALICE will enable us to put all these prehistoric ways of doing business aside, and help us create all the magic of the resort, behind the curtains."Yagmur and his team will start with ALICE Staff and ALICE concierge and roll the guest text messaging product out slowly, once they assess how best to incorporate it into the very high-touch guest service the property is known for.Parker Palm Spring's selection of ALICE, by way of recommendation from the Parker New York, has special meaning for the ALICE team. Parker New York was ALICE's first client for its concierge technology. During a highly iterative process that lasted over a year, the hotel's concierge team helped shape the ALICE product into what it is today, influencing the addition of popular features like reminders, repeating tickets, dayview, itineraries, letter confirmations and printing. Parker New York also helped support the development of ALICE's staff and guest products, with the hotel eventually switching from rival technologies to using ALICE throughout. Through years of close collaboration, Parker New York's General Manager Slyvie Fayolle has become a valued ALICE champion: "Everybody is very happy to use it and finds it very intuitive to use," she says of ALICE. "When all the employees of the hotel are aligned on the same system, on the same platform, they are able to see what has been done and how the guest request is going across. That to me is the single most important aspect of ALICE that makes it a big differentiator in our industry."

SnapShot GmbH Announces S. Carson Booth as new CEO to Lead the Company into its Next Stage of Growth

Shiji Information Technology Co.,Ltd 14 May 2018
Berlin -- SnapShot GmbH announces Mr. S. Carson Booth has joined as CEO to lead the company into its next stage of growth.Booth brings over 25 years of hospitality technology experience and is the former global vice president of property technology at Starwood Hotels & Resorts Worldwide where he led a diverse global team managing the strategy, innovation and operations of associate- and guest-technology. He also concurrently served as general manager of Starwood's international licensing company, and previously as vice president IT EMEA."Carson comes to Snapshot with a vast amount of global experience in the hospitality management and technology industry and with a very significant network of both management company and vendor relationships," states Michael Levie, COO citizenM Hotels and SnapShot board member. "His knowledge and leadership skills, will catapult SnapShot's growth and will continue to provide valuable impetus for the hospitality industry in general."Since leaving Starwood after the acquisition by Marriott International, Booth joined his family in Berlin and began an independent consultancy within the industry's vibrant technology start-up community including a mentoring role with METRO AG's Accelerator for Hospitality powered by Techstars program."I am thrilled to join the talented team at SnapShot and help lead the charge in this exciting growth stage," said Booth. "SnapShot is the early disruptor in the hospitality business intelligence space, and I look forward to helping the team significantly extend this leading position with our innovative suite of products and services for hotels, management companies and owners."Booth together with David Turnbull co-founder and CCO, will take SnapShot to the next level of growth, providing enhanced data services for the hospitality industry and signals both readiness and value being placed on enhanced analytics and management tools. Funding from the Shiji Group is being used to help fuel this next stage of delivering affordable and scalable sets of services including data warehouse services, advanced analytics, and business intelligence to independent and boutique hotels and global management groups alike.SnapShot board member and COO at Shiji Group, Kevin King, adds "Carson joining as CEO builds upon the recently completed validation stage of SnapShot, and brings innovative and enterprise-class industry management to fast track SnapShot's entry into this next stage of accelerating growth."Booth graduated from the University of Nevada at Las Vegas with a B.A. in Computer Science. He is very active in the hospitality technology industry having served on several industry boards including Oracle's Hospitality Customer Advisory Board, Hotel Technology Next Generation (www.htng.org), Hospitality Financial and Technology Professionals (www.hftp.org).About SnapShotFounded in 2013, SnapShot is a hospitality data and application marketplace company for the hospitality industry, with offices in Europe, Asia Pacific and the United States. In the last 12 months, SnapShot has signed over 5,000 hotels to its platform, as well as 40+ data partners.SnapShot On Demand brings in-depth data intelligence for hospitality management companies with a unique data warehouse-as-a-service offering. Bringing together all data enables actionable insights across multiple properties, regions and various systems, all accessible through custom reporting or dedicated API access, and integrated into your business intelligence tools like Tableau or those available through SnapShot Marketplace.Snapshot Marketplace offers a wide range of applications from SnapShot and third party developers. These include comprehensive hospitality data analytics, easy-to-use budget control tools and user-centric hospitality communication/messaging services.SnapShot Analytics Pro brings a fully integrated analytics business intelligence tool to independent operators and global management companies alike. Features include automatic alerts, advanced OTA commission tracking, tools to analyze your forecast and budget compared to on-the-books data, a custom report builder, and more.SnapShot Analytics Pro.SnapShot, as your data management partner, combines the benefits of a necessary central repository for hospitality data with the unique opportunity for operators to independently choose the right applications for managing their business intelligence needs. SnapShot is unique in the industry, allowing fast, efficient and secure access to data and technology for your business.To find out more, please visit snapshot.travel.

TargetingHub will forever change the way you do marketing for the better

Vizergy 14 May 2018
Vizergy is excited to announce the release of a new industry whitepaper, written by Tim Henthorn, CEO of Accubase Inc., that discusses TargetingHub and how the solution makes a data driven omni channel approach to marketing easier for hoteliers and marketers across industries.Henthorn prefaces the whitepaper by saying "The Vizergy Marketing System and TargetingHub represent a next generation marketing platform - enabling hotels to manage guest data, design advertising campaigns, reach similar prospective customers and measure omni-channel performance."TargetingHub takes a complex marketing issue and simplifies it by accelerating the path to finding new guests from digital channels by turning data into actions that engage customers, improve conversions, and deliver more relevant content."TargetingHub simplifies omni-channel marketing, leveraging data assets and bringing high-return direct channels within reach as a viable consumer business throttle," said Vizergy CEO, Joe Hyman. "Our clients can simply and quickly identify guests that are most likely to book and launch specific campaigns designed for those data sets. Conversion soars, new customers are found, and profits are maximized".Businesses today are challenged with the proper use (and misuse in some cases) of their data. TargetingHub shows marketers how using their data can help them grow revenue from assets that they already own.Henthorn concludes in the whitepaper that TargetingHub is a market leading solution designed to bridge the gap between leveraging data assets and campaign deployment. The quantifiable value and core benefits that TargetingHub offers include:Accessibility of improved information for making better advertising decisionsReduction in time required to launch a campaign, stemming from:Access to highly relevant insights about prospectsA robust selection of pre-defined, relevant campaign ideasImproved communication across revenue and marketing teamsHeightened ability to measure campaign performance across channels and customer segmentsRead the whitepaper today! For more information or to schedule a demo of Targetinghub, visit targetinghub.com or contact Vizergy at results@vizergy.com.

Rocco Forte Hotels cements its 10-year relationship with Xn protel by migrating to xnPOS, the next-generation hospitality POS system

Xn protel 14 May 2018
The first implementation of xnPOS was at Hotel Amigo, a Rocco Forte Hotel in Brussels, Belgium. Since then it has been implemented in further Rocco Forte Hotels, with the remaining properties planned for 2018. This further formalizes and extends the partnership between Rocco Forte Hotels and Xn protel, to include next-generation POS solutions that deliver better performance, more stability, functionality and flexibility for Rocco Forte Hotels' growing business operations.Rocco Forte Hotels was established in 1996 by Sir Rocco Forte and sister, Olga Polizzi. With award-winning landmark hotels across Europe such as the Hotel de Russie, Rome, Brown's Hotel, London, Charles Hotel, Munich and one in Saudi Arabia, Assila Hotel, Jeddah, each of the 11 hotels exude the Forte philosophy: open, intuitive service; elegant design that speaks to its location; and exceptional offerings in food, drink, spas and experiences.xnPOS provides comprehensive functionality and scalability that meets the needs of hotel F&B, table service restaurants and hospitality foodservice operations. It has proven workflow advantages to manage guest check transactions, order-entry operations and remote kitchen/bar orders, while also providing seamless integration with hotel PMS, Loyalty/CRM and ERP systems.Toby Herbert, Group IT Director, Rocco Forte Hotels said: "Rocco Forte Hotels is a collection of very high-profile hotels, each one being very individual and unique, which had their own specific requirements for xnPOS. The strong working partnership we have with the Xn team enabled us to fine-tune the implementation to each hotel's needs.Toby continues, "Improvements in performance, functionality and flexibility have already started to benefit our F&B operations and support our future requirements for business growth. Our users have also been impressed by the ease of use enabled by front-end and workflow enhancements."Alan O'Riordan, Managing Director UK & Europe, Xn protel Systems comments: "We'd like to thank everyone involved at each Rocco Forte hotel, along with the executive team, who have helped to ensure our POS systems have been an ongoing success at Rocco Forte Hotels. The next-generation innovations within xnPOS were brought about by listening to our customers and we will continue to do so."About Rocco Forte HotelsEstablished by Sir Rocco Forte and sister, Olga Polizzi in 1996, Rocco Forte Hotels is a collection of 11 individual hotels and resorts. All of the hotels are landmarks, both old and new, occupying magnificent buildings in exceptional locations. Led by a family who has been in hospitality for four generations, the hotels are united by their distinctive approach to service ensuring guests experience the best of the cities and surrounding areas.Rocco Forte Hotels comprises: Hotel de Russie, Rome; Hotel Savoy, Florence; Verdura Resort, Sicily; The Balmoral, Edinburgh; Brown's Hotel, London; The Charles Hotel, Munich; Villa Kennedy, Frankfurt; Hotel de Rome, Berlin; Hotel Amigo, Brussels; Hotel Astoria, St Petersburg; Assila Hotel, Jeddah. Future openings: Rome in 2019, Shanghai in 2019.

Next Gen Tech You Shouldn't Miss at This Year's HITEC in Houston [CHECKLIST]

StayNTouch Inc. 10 May 2018
StayNTouch will be at HITEC in full force, and in addition to showcasing our latest innovations at our booth #1003, we've broken down the top things to explore to make your HITEC experience a success. As our excitement builds for another year of incredible innovations and industry expertise, we've rounded up a list of what technologies and events you should look for at HITEC Houston 2018. You won't want to miss these...CLICK HERE TO DOWNLOAD this free checklist to learn more about:Voice TechnologyMobile InnovationsAI, IOT & VRNext Gen PMS SystemsMust attend eventsAnd much more...Not going to make it down to HITEC this year but want to learn more about our platform? Visit us at StayNTouch.com to request a demo.

RevGain - Packages disrupts Travel Industry with City Demand Forecasting feature in its latest release

RateGain 10 May 2018
Leveraging Machine Learning, RevGain - Packages, an industry leading comprehensive big data solution by RateGain provides competitive pricing data and optimal pricing as well as unconstrained sales, city demand and pick-up forecasts for the package tour industry with significant contribution to topline revenue, which flows straight to the bottom lineLondon / New Delhi, Apr 13, 2018: RateGain Technologies, the market leader in big data solutions for Travel and Hospitality industries announced the latest release of its RevGain - Packages SaaS solution with power packed new features to aid Tour Operators, Airlines and other companies offering packages, with predictive pricing and forecasting abilities. The solution leverages deep neural network algorithms to predict demand and optimizes rates based on competitive intelligence, historic transactional data, current booking pace, and market trends. The new release offers the following additional features for better revenue lift:City Demand Forecast - Based on the selection of Departure Month, Origin airport, Destination airport, Length of Stay (LOS), city demand calendar is plotted with demand level predictionsUnconstrained Sales Forecast - Based on the selection of Brand, Departure Date, Origin Airport, Destination Airport, Hotel, LOS, the solution forecasts unconstrained package salesPick Up Forecast - Based on selection of Brand, Departure Date, Origin & Destination Airport, cumulative pick up forecast is predicted with granular details, at a booking window levelIn addition, this release also provides Subscriber Win, Meet, Loss and Variance analysis based on the selection of Brand, Origin and Destination Airports. A new architecture enables enhanced visualization capabilities, including an intuitive and feature rich dashboard providing granular level details as well as the aggregated analysis, all in a single view, allowing the user to view and act on comparative data for past weeks or months, with a simple click."Our focus has always been to provide intelligence that can be acted on, here and now. With this new release we bring the most sophisticated analytics in the hands of business users for most profitable business decisions. This release is powered by "Code ItineraryTM," RateGain's digital data lake foundation, which provides easy scalability to our customers and granular forecasting features, putting them truly in command of their data," said Dr. Anand Medapalli, Chief Product Officer of RateGain."RateGain is a thought leader in their space. Their intelligence has helped us to outperform the market. I can honestly say that RateGain has been incredibly flexible and a great partner, has really listened to what we have said and has gone over and above and beyond in delivering what we set out together with RevGain - Packages," said Robert Thye, Senior VP, Revenue Management, Apple Leisure Group.RevGain - Packages has already been helping package holiday providers worldwide in taking profitable decisions with significant revenue lift. Easy on-boarding and RevGain - Package's intuitive usability are helping businesses bring down their Total cost of ownership (TCO) and gain market advantage in the quickest possible time.

KEYPR and Dow Jones Partner to Deliver The Wall Street Journal to Hotels

KEYPR 10 May 2018
KEYPR, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, announced today it has partnered with The Wall Street Journal to seamlessly deliver the company's award-winning content to hotel rooms worldwide, via KEYPR's expansive platform."The Wall Street Journal is the premier publisher of business and finance focused news, information, commentary and analysis. We are dedicated to meeting the needs of our readers - most of whom are frequent business travelers," said Dow Jones VP of Print Commercial, Ben Mackness. "Our partnership with KEYPR continues the digital expansion of our amenities business, while staying ahead of subscribers' evolving needs, and reaching travelers looking to engage with world-class news and reporting."With technology being embraced in everyday home life, hoteliers have come to rely on KEYPR's lead in the hospitality tech space to dramatically increase their efforts in implementing technology that not only improves communication between their guests and services, but also delivers a forward-thinking approach to content. Developing deep integrations and customized partnerships with prestigious content creators like The Wall Street Journal further separates KEYPR from competitors and delivers on one of the company's key promises: to delight and engage guests."Guest engagement on the KEYPR platform is consistently above 90% in part because of our deep content offering. We can see that KEYPR guests are using our enabled platform of devices to manage all aspects of their stay, including access to premium news, video and other forms of entertainment," said CEO Robert Stevenson. "While other platforms are only offering web links or unlicensed content on their tablets and mobile apps, we have been growing the KEYPR content library and working on first-ever integrations with great partners like The Wall Street Journal to drive engagement and continually provide a superior guest experience."The team at KEYPR are working diligently to provide customers with rich content integrations that extends beyond traditional operational solutions like mobile check-in and keyless entry, continuing to make the platform by far the most robust offering in the industry. This partnership opens up another opportunity for hoteliers to add value to their guest experience through best-in-class digital amenities. By offering The Wall Street Journal on the KEYPR platform, the award-winning newspaper will see distribution grow, reaching millions of new potential readers. The Wall Street Journal and hotel operators receive reports with usage and behavioral data which can be used to understand what types of content performs well with their customers, to continually improve their service offerings.The Wall Street Journal app is now live across KEYPR's affiliate hotel and luxury residence network.About The Wall Street JournalThe Wall Street Journal is a global news organization that provides leading news, information, commentary and analysis. Published by Dow Jones, The Wall Street Journal engages readers across print, digital, mobile, social, and video. Building on its heritage as the preeminent source of global business and financial news, the Journal includes coverage of U.S. & world news, politics, arts, culture, lifestyle, sports, and health. It holds 37 Pulitzer Prizes for outstanding journalism. The Wall Street Journal is published by Dow Jones, a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).

Terra Verde and SkyTouch Technology Team Up to Bring Cybersecurity & Compliance Platform to the Hospitality Industry

SkyTouch Technology 9 May 2018
Terra Verde, a leading provider of cybersecurity, risk, compliance and managed security services, and SkyTouch Technology, the provider of the most widely used cloud-based property management system, have joined forces to bring an innovative cybersecurity and compliance platform and managed solution to the hospitality industry.Under the agreement, SkyTouch Technology will be the exclusive distribution partner providing hospitality and lodging businesses access to Terra Verde's Breach Radar, an innovative small business cybersecurity and compliance monitoring platform and service.The Breach Radar product solution has been deployed in over 1,300 sites across the U.S. and Canada. The solution was specifically created for retail, health clinics, restaurants, franchises, smaller government agencies and home offices that require IT system, data security and PCI compliance monitoring. The solution includes next-generation anti-malware and ransomware protection, PCI compliance support, quarterly vulnerability scanning, access to PCI policy, procedures and training."The Breach Radar service augments the SkyTouch Hotel OS management system and portfolio of offerings," said SkyTouch CEO Todd Davis. "In my experience, most hoteliers would rather focus their time on providing customer service than on managing PCI Compliance and worrying about Cybersecurity issues.""Terra Verde is excited about the opportunity to work with a hospitality technology market leader like SkyTouch to help hotel operators reduce their risk and cost of deploying modern cybersecurity solutions and remove the complexity of managing PCI regulatory compliance," said Terra Verde CEO Edward Vasko. "This strategic relationship with SkyTouch is a large positive step in the right direction for the industry in terms of helping to protect consumers and individual hotel operators from data breaches."To learn more, visit http://skytouch.tech/HotelSecurity.About Terra Verde:Headquartered in Phoenix Arizona, Terra Verde provides cybersecurity, compliance and risk management solutions to clients in various industries, worldwide through its direct sales organization and a national network of partners and resellers. The company is trusted by government agencies, small and medium-sized businesses and publicly traded companies to deploy sustainable security and compliance programs and services. Terra Verde partners with the public, private and higher education organizations to recruit, develop and employ IT and security professionals that have years of hands-on security and compliance experience, are recognized experts in their field, and hold multiple security and professional certifications. As the AlienVault North American Partner of the Year, the company supports over 1250 Managed Security Solutions customers, over 150 Consulting Services customers, has delivered Training to over 800 AlienVault Customers, and has provided AlienVault installation services to over 300 companies across multiple continents. For more information, please visit http://www.TVRMS.com.About SkyTouch Technology:SkyTouch Technology is the provider of the most widely used cloud-based property management system. Built in the cloud by hotel professionals for hotel companies, SkyTouch Hotel OS is designed to help hotel executives meet their most important strategic objectives: to enhance the guest experience, advance performance, and achieve growth while evolving with changing market needs. Accessible from anywhere, the SkyTouch PMS provides visibility and control of operations through real-time, impactful business analytics that help improve hotel guest experience, operational decision-making, and financial results for today's hotelier. SkyTouch provides an integrated approach to online hotel reservations that fits any size property. For more information about SkyTouch Technology, visit www.skytouchtechnology.com.SkyTouch, SkyTouch Technology, and SkyTouch Hotel OS are proprietary trademarks and service marks of SkyTouch Solutions, LLC.

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