Hospitality Industry Technology Exposition & Conference
November 14–15, 2017
Hospitality Industry Technology Exposition & Conference
April 11–13, 2018
RAI Amsterdam Convention Centre
Hospitality Industry Technology Exposition & Conference
June 26-29, 2018
EEG (Energy Efficiency Group) has launched HEP (Hotel Energy and Sustainability Portal), a unique online portal which will help hospitality groups streamline their utilities analytics and align all their energy and sustainability management initiatives for enhanced carbon footprint reductions.Globally, hotel groups are coping with increasing utility costs whilst simultaneously striving to improve their ecological footprint. However, they are facing key operational challenges such as the lack of centralised utilities' visibility, analytics and intuitive reporting across properties, limited communication and cooperation between engineering departments, and a lack of sustained energy management and alignment across the board.HEP has been developed as a direct result of EEG's two decades of extensive experience working with the hospitality industry internationally, helping them reduce their utility expenses and ecological footprint. This unique SaaS (software as a service), accessible from any browser on any device, offers six key features:Configurable Dashboard - providing a property, region or group-wide views with all the needed KPIs giving a 360deg visibilityAdvanced Utilities Analytics Module - turning Big Data into easy charts and allowing in depth macro and granular/submetering utilities analytics as well as daily and monthly tracking. HEP has over 70 configurable charts covering all Utilities and Sustainability IndicatorsReports and Alerts - providing access to a number of in depth pre-formatted reports and distributing them automatically to specific users. Sending automatic alerts notifications that are triggered by configurable thresholds across the days, months and yearKnowledgebase/Technical Library - providing a catalogue of Efficiency and Sustainability Improvement Actions across all the infrastructure and operations that grows with every Hospitality Group.Projects Management Module - providing a clear tracking and management tool on every efficiency/sustainability action taken by every propertyAn internal Forum - driving inter communication between all users on energy and utilities optimisation topicsThe strength of HEP lies in its foundation as it includes complex tariff structures for every utility, endless submetering possibilities, ease of data upload through connectable sheets, a strong analytics engine to cope with Big Data and a 360deg utilities management programme lifecycle.Speaking about HEP, Ronald Diab, Managing Director of EEG said, "EEG has worked with more than 250 hotel properties across three continents in the last 20 years, helping them reduce their utility costs and their environmental impact by carrying out detailed energy audits and offering a range of energy services. Working closely with all departments has provided us with an unparalleled perspective on the potential problems and how we can help overcome them. HEP was conceived as a result of this, and we believe it is unique in the industry because it is built on a foundation of our technical expertise in energy auditing rather than the 'sustainability/green certification' angle which is so often the case. HEP efficiently covers sustainability reporting, tracking and project management, but also provides hotel groups with an added dimension as it uses the massive amount of data to provide real insight, in addition to enhancing analytics capacities, efficiency management and total alignment!"
apaleo GmbH ·59m
apaleo, the creators of the Open Hospitality Cloud, announced the completion of multiple milestones. Not only did they complete the development of the first native-cloud PMS, they also released an integrated IBE (internet booking engine), certified their two-way integration with Booking.com, achieved PCI-compliancy and took their first hotel customer live. The entire project is built on top of the Open Hospitality Cloud, the API-based ecosystem that enables multiple companies to rapidly build apps and components."The record-breaking speed in which we built this PMS is due to the revolutionary architecture of the ecosystem on which it is based," said Uli Pillau, CEO of apaleo. "Not only is the development more efficient, but the reliability, security and performance is magnitudes stronger than anything we have seen before in hospitality technology."The pilot customer will open its doors in 2018. Currently they are taking reservations via the IBE on their own website, via Booking.com and via the group call-center."We didn't merely build a standard integration with Booking.com; we implemented some of the newest and most advanced features Booking.com has to offer" added Benni Schmid, co-founder of apaleo. "Of course it helps that several members of our technical team have done this before."The Open Hospitality Cloud ecosystem represents a new paradigm in hotel technology. No longer are hotel companies forced to choose a proprietary, monolithic product. Open Hospitality Cloud solutions are collaborations of multiple software vendors who have agreed on a common API. This enables hotel companies to build their dream solution using their favorite components and apps from different vendors, with the confidence that all the pieces fit together.apaleo is currently taking orders from European hotels. The company management will be in London at the World Travel Market at Excel from 6th to 9th November. Interested hotels and partners may contact email@example.com to schedule a meeting.
INTEREL 22 October 2017
Dubai -- INTEREL, a leading provider of Internet of Things (IoT) solutions for the hospitality industry, has appointed Alana Witte as the company's VP Global Key Accounts, responsible for leading INTEREL's strategic relationships with global hotel brands and driving large-scale projects.Prior to joining INTEREL, Alana led the global growth of Revinate, a SaaS start-up that built one of the hospitality industry's leading online reputation and guest satisfaction technologies, in the Middle East & Africa, where she launched Revinate's Dubai and Cape Town offices.Florian Gallini, Group CEO of INTEREL, said: "INTEREL's solutions are available in more than 30 countries and used by 20 million hotel guests. We aim to grow our reach further by developing strategies that lead to large-scale roll outs with our key accounts, thus maximizing utility and staff efficiencies for our hotel partners. Alana's experience working with hundreds of hotels means she is perfectly placed to champion these partnerships and accelerate our global expansion."Alana commented: "The one consistent thing I've learned working with scores of hotel groups is that every hospitality brand is completely different; I'm committed to working with our largest, strategic key accounts to support their distinct IoT and energy management strategies with bespoke solutions. I'm looking forward to supporting not only our partners with this collaborative approach, but also our regional teams, as together we strive to ensure we're a preferred technology partner for all our clients."Focused on enhancing the hotel guest experience and optimizing an operator's energy and water consumption, INTEREL's system philosophy is driven by their responsibility towards the environment - seeking to deliver greener and more sustainable operations by building on the efforts of hoteliers who are focused on reducing their properties' energy consumption and costs.
Rainmaker and StayNTouch Partner to Help Hotels Increase Bookings, Optimize Revenue and Boost Profitability
The Rainmaker Group 19 October 2017
ALPHARETTA, GA. and BETHESDA, MD. -- The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue management software solutions, and StayNTouch, an innovator in mobile technology and property management systems for hotels, today announced a partnership agreement whereby Rainmaker's guestrev solution is integrated with StayNTouch's Rover cloud-based property management system. The integration will help hotels increase bookings, optimize revenue and boost profitability.An early adopter of the integrated solution is Basecamp Boulder, a boutique property in Colorado managed by Filament Hospitality. "We are excited about the integration between Rover PMS and guestrev because it will enable us to easily leverage the data that exists in our PMS to improve the accuracy of our demand forecasts and pricing," said Ingrid Summerfield, president of Filament Hospitality. "Each of these solutions is powerful on its own; together, they provide an unbeatable combination that not only will ensure more profit-driven business decisions but also will give our property a competitive advantage."The guestrev solution, Rainmaker's flagship product, provides hoteliers with the tools they need to forecast demand at the finest level of granularity, model the impact of events and detect demand patterns often missed by human analysis, and strategically align sales and marketing efforts to increase bookings and maximize revenue. Built on Rainmaker's total guest valuation methodology, guestrev enables properties to better understand demand and set rates that optimize guest room and non-room revenue across various segments to maximize total guest value.The Rover PMS is StayNTouch's cloud-based property management system that streamlines operations from front desk to housekeeping. It is compatible with any device and offers simple monthly pricing that includes training, integrations and configuration."We are pleased to partner with StayNTouch to bring our innovative revenue optimization solution to its customer base," said Tammy Farley, president of The Rainmaker Group. "This integration will allow Rover PMS users to leverage the power of guestrev to suggest the most appropriate room rates; and, as a result, increase profitability. This is an exciting partnership for hotel customers and for us, as we look forward to helping properties outperform their revenue and profit objectives.""In the highly competitive hospitality industry, accurate and timely information is critical to success," said Jos Schaap, chief executive officer at StayNTouch. "The integration between the Rover PMS and guestrev enables properties to forecast demand, set accurate pricing and improve year-over-year performance. We are committed to providing state-of-the-art technology to our customers and are thrilled to partner with Rainmaker to bring this groundbreaking solution to hotels around the world."About RainmakerRainmaker is the hotel revenue and profit optimization cloud. The company partners with hotels, resorts and casinos to help them outperform their revenue and profit objectives. Rainmaker's cloud-based solutions for transient and group pricing optimization, forecasting, and revenue-centric business intelligence are designed to help hoteliers streamline operations, enhance revenue optimization processes, improve lead performance, and drive guest bookings. Recognized as one of the top privately held companies in the United States, Rainmaker has been named to Inc. 5000's 'Fastest Growing Privately Held Companies' for the last seven years and to the Atlanta Business Chronicle's list of '100 Fastest Growing Companies in Atlanta'. Rainmaker serves hospitality customers throughout the world from its corporate headquarters in Alpharetta, Ga. and from offices in Las Vegas, Portland, Ore., and Singapore. To learn more about Rainmaker and its suite of hotel revenue and profit optimization solutions, visit www.LetItRain.com.About StayNTouchStayNTouch is a software-as-a-service hotel property management systems company focused on developing solutions that help hotels increase service levels, drive revenue, reduce costs and change the way they attract guests. Developed with mobility in mind, the company's pioneering platform enables properties to create lasting relationships with guests by delivering personalized service levels. StayNTouch operates on tablets and smartphones, empowering hotel employees to go above and beyond in exceeding guest expectations at every touch point. Powering more than 75,000 rooms globally, the company's game-changing solution frees hotels from the constraints of legacy and premise systems and dramatically streamlines operations, increases margins and revolutionizes the way front-line staff connect with guests. StayNTouch is a partner to many of the industry's leading hotels, resorts, casinos and chains. For more information, visit www.stayntouch.com. Media Contacts:Melissa Andrews, The Rainmaker Group, 407-342-7829,firstname.lastname@example.orgFrewoini Golla, StayNTouch, 301-799-3280,Frewoini@stayntouch.com
VDroom 19 October 2017
VDroom is setting the new standard with VR websites for the hospitality industry. Following the likes of Israeli power houses like Wix (website builder), Waze (GPS Navigation) and Mobileye (Driving safety), VDroom is changing the way people engage with VR images and book their accommodations.Tel Aviv, Israel -- VDroom is soon-to-be the first company ever to provide hotels and holiday apartments the opportunity to access VR content from a web-based browser.VDroom is the first ever web-based, hospitality platform presented in virtual reality. It provides hotels and holiday apartments the opportunity to build a VR website that users can conveniently access, easily navigate, and save time when booking online. That is, without companies losing traffic. In fact, VDroom is designed with SEO in mind to increase organic traffic, direct booking, and revenues for many sites.The founder of VDroom, Michal Hubschmann, realized that online travel agents were becoming too expensive and inefficient to work with. That's where VDroom comes in. The services that VDroom provides enable companies to be as creative as possible with their content by helping them to create fully HTML-editable image uploads as well as a variety of meta tag constructs through their site. These features grant better communication with search engines for optimal SEO."With our VR site, you really have the opportunity to achieve, succeed, and make it look good while you are doing it. Never before has the hospitality sector been able to use VR to boost direct traffic and bring increased revenue to their sites." -Michal Hubschmann, CEO of VDroomAs of today, there are no other sites in the industry providing the same services that VDroom does.And while App-based VR technologies help hotels captivate a larger audience, web-based VR technologies with VR booking capabilities like VDroom help increase the company's direct booking conversion rates as clients surf and explore the VR website.VR web-based technology is the future of the hospitality industry. It's the way forward in encouraging current clients to keep coming to their site and shift new clients away from today's online travel agencies. VDroom showcase its innovation on October 27, 2017, at the ITB Asia Travel Trade Show at the Marina Bay Sands Hotel in Singapore.INNOVATION TRACK LOCATION:Marketing - Content is the new king:using rich content to better market. Time: 10:00 am - 13:00 pm Location: Knowledge Theatre, Basement 2, Sands Expo and Convention Centre.About Michal HubschmannThe founder of VDroom, Michal Hubschmann is an Israeli entrepreneur. Having studied hotel management and working professionally in several significant hotels, she is an expert in the industry. She founded her first successful company EASYTOBOOK.COM in 2004 that sold to BCD Travel on 2011 Now, she is working on her most recent project, VDroom, to help hotels and holiday apartments grow their business in the most Page 2/3 If you have any questions regarding information in these press releases please contact the company listed in the press release. Our complete disclaimer appears here - PRWeb ebooks - Another online visibility tool from PRWeb efficient, cost-effective, and convenient of ways.For more information, visit www.vdroom-travel.com Hotel presentation : https://www.slideshare.net/MichalHubschmann/vdroom-the-world-first-bookingexperience-in-vr-79624290
FCS Computer Systems 18 October 2017
Singapore -- FCS Computer Systems, a leading global provider of comprehensive hospitality guest services applications and solution design services, announces the launch of FCS Analytics V1.1, the latest addition to the company's growing portfolio of hotel technology solutions. A new state-of-the-art business intelligence platform, FCS Analytics offers a comprehensive overview of a hotel's entire operation through a single interface that fully integrates vital data from FCS and third party property systems. By providing complete customisation of the data that is presented in user-friendly analytical reports, FCS Analytics V1.1 ensures that hotels are equipped with the precise information needed to make informed decisions that maximise property efficiency and revenue."With the sheer number of systems that properties need to run their operations effectively, hoteliers are routinely inundated with a wealth of data that can be leveraged to fine tune services, enhance guest satisfaction and boost profits," said Richard Leong, Product Manager for FCS Analytics. "Yet because such a large amount of information is not easily consolidated and analysed, hotels often find themselves missing critical opportunities for improvement. FCS Analytics V1.1 therefore ensures that all relevant data is seamlessly brought together in a way that is easy to understand and that allows hoteliers to quickly implement any necessary changes."Know the Workings of Your Property Inside and OutFCS Analytics works by automatically extracting raw data from hotel systems and translating it into standardised information that can be easily interpreted. The system then stores the information within a data warehouse that can be accessed from anywhere and at any time. Data that can be stored and reviewed includes guest and sales information that can be used to determine the profitability of specific services or promotions. Department performance can also be analysed and compared to determine if there are any areas that require improvement or that could be streamlined to lower costs. Data Insight Whenever and However You Need It A key advantage of FCS Analytics V1.1 is the ability to customise the type of data and amount of detail analysed. By logging into a single program, users can instantly create personalised dashboards by dragging and dropping various data visualisations, in order to easily obtain a complete picture and make assessments between an array of different system sources. Featuring a convenient report builder and scheduler, the system also allows hoteliers to automatically compile the desired information to be sent to them on a specified periodic basis.For more information on the full benefits of FCS Analytics V1.1, please visit. www.fcscs.com/analytics/
Voyat Debuts Voyat Black, Latest Platform Release that Brings Hotels and Guests Even Closer Together
Voyat 18 October 2017
Voyat, the company that helps hospitality brands use custom communications to drive direct bookings, today launched Voyat Black, the latest platform release that builds on the Voyat eCommerce Optimization Platform to target high-value traffic with data-driven and highly-relevant messages. The new features go further than ever before in helping hotel brands enhance customer interaction and boost direct revenue."Our services keep advancing while our mission remains the same--to bring hotels and their guests closer together and use technology to level the playing field between direct and third-party channels," said Benjamin Habbel, co-founder of Voyat and VP of Global Business Development at parent company Intent Media. "The new Voyat Black platform features smart algorithms that instantly recognize the hotel's most relevant audiences, enable websites and booking engines to more efficiently work together to convert guests, and mimic particular strategies deployed by OTAs. With the release of Voyat Black, our ability to blend eCommerce best practices with luxurious design, brand and tone is unmatched in the industry."The Voyat Optimization Platform 'sits' on top of the hotel website and booking engine and encourages travelers to book directly. Essentially, it allows hotels to identify smart audiences and effectively merchandize their rooms and product offering on the website and booking engine for each visitor. It features three main components: Voyat Direct Experience, which delivers beautifully designed dynamic messages that increase direct bookings; Voyat Direct Insight, which creates data-driven insights based on constant A/B testing; and Voyat Direct Membership, which modernizes closed user group pricing for loyal customers.Voyat Black, which supports Voyat Direct Experience, builds on these capabilities with greater targeting and functionality. The suite includes:Intent-Based Targeting: This advance enables hoteliers to further customize messages and offers based on a sophisticated analysis of each site visitor's specific travel preferences, and where they happen to be in the planning process. Targeting parameters span business travelers, leisure travelers, big spenders, etc. This level of segmented outreach is vital in a field where relevant content offers significant benefits: A survey commissioned by IT services provider Infosys survey shows that 62% of consumers favor personalized offers, and 86% say it influences their purchases.Resume Your Search: This simple but powerful feature instantly connects return visitors to their earlier searches by recognizing parameters that were previously set. The link back forges a deeper connection with the prospective customer and identifiably improves the overall user experience.Urgency Messaging: This service alerts site visitors to the number of people researching or booking the hotel at the same time, thereby increasing the likelihood that they will book right away, rather than delay the purchase and perhaps opt to book on a third-party site."At Highgate, one of our core values is to remain innovative in an ever-changing market," said Andre De Araujo, Vice President of e-Commerce at Highgate Hotels. "We understand that there is no simple formula to closing the direct booking with a potential hotel guest - it takes a full portfolio of services that help us meet individual needs in particular situations. Hospitality is all about creating a custom experience for guests, and the new product suite from Voyat goes even further than before in personalizing communications to meet specific needs online."
Starfleet Research 18 October 2017
Last month, Starfleet Research, the leading provider of best practices IT market research for the hospitality industry, announced the release of The 2017 Smart Decision Guide to Hotel Property Management Systems. It is now available for complimentary access.This popular and authoritative guide, now in its fourth edition, serves as an invaluable resource for hoteliers seeking to implement a next-generation property management system (PMS) or to upgrade their current platform capabilities.The new Smart Decision Guide has been updated and expanded to highlight a number of emerging trends, including recent enhancements in analytics and reporting capabilities that are allowing hoteliers to generate more and better insights from their mountains of guest and operational data. It also emphasizes the importance of technology interoperability and data integration.With upwards of a hundred solution providers actively developing and marketing property management systems, it can be difficult for hoteliers to know where to start with the research process. The best of these solutions are impressive by any measure. Still, different solutions have different features, capabilities and competitive strengths.How should hoteliers go about determining which solution best fits their needs and will most likely deliver the benefits they seek, with minimum hassle and expense? According to the research, there are many factors to consider, with some of them invariably carrying more weight than others.The 2017 Smart Decision Guide to Hotel Property Management Systems provides a framework for weighing these considerations in the context of their property's specific needs and strategic priorities. It offers practical advice and a roadmap for success for not only selecting the right solution but also for maximizing its value over time while driving continuous performance improvement across all parts of the property.The research is based on data collected from 233 qualified survey respondents across different geographies, different types of lodging properties and different levels of the organization.Among the key findings:23% of hoteliers who have not upgraded their PMS within the past 3 years plan to do so in the next 12 months89% of hoteliers believe that hospitality technologies are key to not only addressing many of their current challenges, but also to catapulting their businesses to ever-higher levels of operational performance and guest satisfaction91% of hoteliers "agree" or "strongly agree" that technology platform interoperability and compatibility is a key success factor for hotel performance improvement96% of hoteliers believe that the biggest benefit to be gained with the right PMS is the ability to improve guest satisfaction and the quality of the guest experience87% percent of hoteliers view the ability to generate analytical reports that reveal actionable insights that can help drive performance improvement as a key success factor with PMSThe 2017 Smart Decision Guide to Hotel Property Management Systems was independently produced, providing for unbiased, fact-based information. Content developement and distribution was made possible by the following industry leaders: Agilysys, Infor, Maestro, Oracle Hospitality and Sabre.Click here to access the Smart Decision Guide.About Starfleet ResearchEvery year, Starfleet Research, the IT market research arm of Starfleet Media, benchmarks best practices in technology-enabled business initiatives across thousands of hotels and resorts around the world. Starfleet Media also now publishes Hotel Technology News. Other recent hospitality-related Smart Decision Guide titles include The 2017 Smart Decision Guide to Guest Experience Management, The 2017 Smart Decision Guide to Hospitality Revenue Management and The 2017 Smart Decision Guide to Restaurant Management and POS Systems.
Two Formerly Rival Hotel Technology Vendors Come Together to Create Something Special for The Greenwich Hotel
ALICE 18 October 2017
ALICE, the operations platform that empowers hotels to deliver a better guest experience through consistently excellent service, is celebrating a successful year of partnership with New York City's Greenwich Hotel and Alta, the tablet provider that enhances a guest's stay by allowing users to discover and request available goods and services.Through this partnership, guests at The Greenwich Hotel have been requesting services and amenities as well as uncovering the surrounding area, all without having to swing by the front desk or call down to reception. Tablets are available in every room in the hotel and come pre-loaded with the Alta app. These services include room service, digital newspaper and magazine subscriptions, dinner and spa reservations, and more. Guests can also download the Alta app to their mobile devices and have the same access on the go.Beyond the value this partnership offers guests, hotel staff now have an optimal system for communication and task management. Requests placed by guests on the app arrive to staff via ALICE. This creates one comprehensive system and solves the notorious industry problem of needing to deal with multiple technology platforms. The Greenwich's housekeeping staff have traded their noisy radios for mobile devices running the technology."Alta has figured out what makes for a great user experience," says Alex Shashou, ALICE co-founder and President. "It's one thing to offer guests an app to download, but quite another to literally put the app into the guests' hands via this in-room tablet as Alta has done. When we learned about their technology we saw a way to improve how guest requests make their way to hotel staff through our API, and together improve the experience for the guests at The Greenwich."Originally both platforms came to The Greenwich as separate vendors; Alta for its guest-facing, in-room technology, ALICE for its ability to streamline staff communications and fragmented back-of-house management."When ALICE came to us and said we had complementary technologies and suggested we integrate, I was initially skeptical, because I thought we were competitors," said Nicholas Wirth, one of Alta's co-founders and its CEO. "It turns out ALICE was right." With Alta, ALICE's first hardware partner, ALICE had a great opportunity to work through the kinks of their API, which was new at the start of the partnership.While many hotels have found guests to be reluctant to download their app, The Greenwich has seen industry-high engagement rates of more than 80 percent since the launch of the program in the summer of 2016. Additionally, it seems that guest spend for items available through the application, like room service, are up.According to Philip Trulove, The Greenwich Hotel's General Manager, "This isn't about replacing human interaction, it's about enhancing it. Providing our guests with this technology is a way for us to keep pace, and I can see having this constant connectedness is undoubtedly the way of the world."This partnership furthers ALICE's mission to improve the delivery of hospitality through customer-driven technology., ALICE recently announced $26 million in Series B funding from Expedia, Inc. (NASDAQ: EXPE) and acquired GoConcierge, a leading concierge software platform.For more information on ALICE, please visit: https://info.aliceapp.com.For more information on Alta, please visit: www.getALTA.com.About ALICEALICE has created the first complete communication, cost savings and revenue generation operations platform for hotels, which enhances the guest experience and connects all points within the hotel to simplify guest service, and make it more cost-effective.Since the company was founded in 2013, ALICE has gained serious traction in the industry working with many of the world's leading hotel brands, including Two Roads Hospitality, Dream Hotel Group, Grupo Posadas, SIXTY Hotels, NYLO Hotels, and Leading Hotels of the World. For more information, visit https://info.aliceapp.com. About ALTAAlta is a digital guest engagement platform for hotels. Launched in mid-2016, Alta's integrated software and hardware solution enhances every stay by empowering guests to discover and request any goods or services available to them. Hospitality providers use Alta to showcase their unique offerings and maintain a real-time communication channel with their customers - elevating the entire guest experience. To contact us or learn more, please visit www.getALTA.com.
Avendra 18 October 2017
Avendra, the leading North American hospitality procurement services provider, today announced that its Board of Managers reached a binding agreement with Aramark Corporation (NYSE: ARMK) to acquire the company for $1.35 billion. Avendra is owned by founding shareholders Marriott International, Hyatt, Accor, ClubCorp and IHG.Avendra was launched 16 years ago by merging the procurement divisions of its founding shareholders. Today, Avendra is a leader in hospitality procurement services, serving 8,500 hotels and other hospitality businesses in the Americas providing a range of procurement and supply chain services to its customers, including hotels, golf clubs, universities, multi-family housing buildings, as well as other segments.Wolfram Schaefer, Avendra's President and CEO, said: "We are very enthusiastic about this evolution for Avendra. We think the combination of Avendra and Aramark, a company admired and respected around the world, will bring additional value to both our customers and supplier partners. Our process for creating valuable contracts and providing hospitality expertise will only get stronger and our commitment to world-class customer service will continue to be the foundation for all we do.""Most importantly, I want to thank the Avendra team for competing day after day at the highest level, with the utmost integrity," Schaefer continued. "Their unwavering efforts and continual focus on delivering value to our customers and suppliers propelled us to this day."As part of the agreement, Marriott, Hyatt, Accor and ClubCorp have agreed to commit to a 5-year procurement agreement with Aramark and Avendra.Leeny Oberg, Chairman of the Avendra Board and Executive Vice President and Chief Financial Officer of Marriott International, said, "Avendra has become very successful. From its beginnings serving founding shareholders, Avendra has added non-founder customers who now make up the majority of company revenue. Avendra's Board believed this was an appropriate time to take Avendra to the next level by considering opportunities, including sale of the company, to further increase the company's purchasing power. As part of Aramark, we believe Avendra will continue its growth, driving greater scale and value for the benefit of its customers."Eric Foss, Aramark's Chairman, President and CEO, commented, "We're excited to welcome Wolfram and the Avendra team to the Aramark family. Combining Avendra's powerful procurement capability with Aramark's leading supply chain management expertise will bring increased growth, buying scale, and improved service levels to both Avendra's and Aramark's customers, while strengthening our industry reach and competitive positioning."The transaction is subject to the expiration or termination of the waiting period under the Hart Scott Rodino Antitrust Improvements Act and satisfaction of other customary closing conditions. The parties expect the transaction to close before year-end. Once the transaction closes, Avendra will become an Aramark business unit headed up by Wolfram Schaefer.Goldman Sachs & Co. LLC is serving as exclusive financial advisor and Latham & Watkins LLP provided legal counsel to Avendra. J.P. Morgan acted as lead financial adviser to Aramark, while Simpson Thacher & Bartlett LLP acted as legal counsel.About AramarkAramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world's leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World's Most Admired Companies by FORTUNE as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter.
Fornova partners with eRevMax to create a one-stop shop for smart distribution, benefiting hotels worldwide
Fornova 18 October 2017
NEW YORK and GENEVA -- Fornova announced that it is joining forces with eRevMax, bringing its market intelligence and market visibility tools to the eRevMax LIVE OS platform. Now hotels that visit the platform for best of breed technology solutions can access Fornova's industry leading Strategic Distribution Management tools, which provide unparalleled insight into a hotel's online market position, efficacy in selling across markets, and recommendations to help optimize distribution.These benefits will also be available to hotel companies and properties that are common clients of Fornova and eRevMaxFornova's CEO, Dori Stein, said, "We are pleased to join with eRevMax to help hoteliers optimize distribution." He continued, "Joining Fornova's Strategic Distribution Management tools with the LIVE OS platform will help hotels leverage the fundamentally dynamic nature of the online marketplace, price their products better, and distribute them more effectively. It's a great way to optimize the booking path to a hotel's advantage - and maximize visibility."Fornova's patented technologies for scanning, extracting and analysing massive amounts of information from the online marketplace provide an advanced solution that allows hotels to collect and analyse all the available information from the market, to better understand how their hotels are priced, ranked and presented on the different online distribution channels. "LIVE OS is the first hospitality platform that brings together all the tools that hoteliers need to make smart technology decisions, regardless of brand affiliation or the size of the property. Fornova's cutting edge technology helps hotels better understand their market position and stay one step ahead of the competition," said Yoram Ben-Zvi, Chief Operating Officer at eRevMax. "Utilizing Fornova's Smart Distribution solutions adds an even greater tool-set available on the LIVE OS platform to any hotels looking to effectively manage and control their distribution in real-time."About FornovaFornova's intelligence-based technology drives dynamic online distribution for the hotel industry. Based in Israel with offices in London, Amsterdam and New York, Fornova's solutions are gaining rapid adoption, serving more than 13,000 hotels worldwide, and have won recognition as the most cutting edge market intelligence and market visibility tools available. www.fornova.com.About eRevMaxeRevMax is the Gold Standard in connectivity, supporting hotels through channel management, rate intelligence and connectivity solutions. The company connects multiple online channels to the hotels' PMSs to seamlessly deliver ARI updates and reservations.eRevMax works closely with more than 350 channel and technology partners helping more than 9,000 hotels worldwide to increase revenue opportunities and streamline business processes. It is the connectivity partner of choice for large hotel groups, mid-scale chains as well as small properties in both luxury and budget segment worldwide providing solutions through its core product brands - RateTiger, RTConnect and LIVE OS.For more details, please visit http://www.erevmax.com/ or contact email@example.com.###
Duetto 17 October 2017
Innsbruck, Austria -- Duetto, the hospitality industry's leader in Revenue Strategy technology, has partnered with Harry's Home, Adlers and Schwarzer Adler in Innsbruck, run by the influential Ultsch family, to bring the cloud-based applications GameChanger and ScoreBoard to Austria, Germany and Switzerland."The DACH region is a place where our company and our approach to hotel Revenue Strategy have gained serious momentum, thanks to partners like the owner and operator of Harry's Home," said Patrick Bosworth, Co-Founder and CEO of San Francisco-based Duetto. "We look forward to implementing our applications and our Open Pricing philosophy in order to enable fast, sustainable growth for Harry's Home throughout the region."For five generations, the Ultsch family has operated some of Austria's most notable hotels, beginning with the historic Hotel Schwarzer Adler in Innsbruck. In 2006, they developed Harry's Home Hotels, which now has four Austrian properties, a German location in Munich, and its first Swiss unit, set to open in 2018 in Zurich. The family also opened the Adlers Hotel, a 75-room boutique property in Innsbruck, in 2013.The company's eight hotels will adopt Duetto's Open Pricing app, GameChanger, and its forecasting and reporting solution, ScoreBoard, across more than 600 rooms. The group has plans to expand to 25 owned or franchised Harry's Home locations by 2021, said Florian Ultsch, the company's Director of Business Development and a fifth-generation member of the hotelier family."We see Open Pricing and Duetto's data-driven approach to Revenue Strategy as keys to meeting the ambitious growth targets we have set for our Harry's Home brand," he said. "We sought a technology solution that could make the most of our experience in the hotel industry, and Duetto was a natural fit for the vision we have for the future of our company."By adopting Open Pricing, the foundation of Duetto's GameChanger application, Harry's Home will now be able yield rates more rapidly and with greater flexibility, drawing on web shopping regrets and denials data to better measure price sensitivity. ScoreBoard, the intelligent-reporting application, will enable the company to compile and centralize up-to-the-minute reports on performance data and forecasts, display custom reports in minutes, and deliver big-picture insights across the entire company with one click.About Harry's HomeHarry's Home Hotels combines the traditional values of hospitality with the needs of modern guests, offering several different types of spacious studio accommodations for business and leisure travelers. To provide the level of support between a hotel and an apartment, Harry's Home offers travelers the flexibility to pay for customizable accommodations.Harry's Home first opened in 2006 in Graz, before expanding to Linz, Dornbirn and Vienna. In 2015, Harry's Home opened its first hotel outside Austria, in Munich. The brand will open its first Swiss location in Zurich in 2018.Harry's is owned and operated by Hotelgruppe Fam. Ultsch, which has been run by the Ultsch family from Innsbruck for five generations. For more than 100 years, the family has owned the renowned Schwarzer Adler Hotel in Innsbruck, as well as the Adlers Hotel, a boutique property opened in 2013.Harald "Harry" Ultsch and his wife Sonja-Sophie Ultsch have managed the company since the late 1980s.
Beekeeper 12 October 2017
SAN FRANCISCO, CA -- Beekeeper, a workplace communication company focused on connecting non-desk workers and their employers, is announcing internal promotions and adding new talent to further support it swift growth and corporate directional changes. Cristian Grossmann, CEO, has appointed Corey McCarthy, former VP of Marketing North America, to VP of Global Marketing, and Andreas Slotosch, former Vice President of Global Marketing, to Vice President of Growth. In addition, Bobbi Frioli has joined Beekeeper as Vice President of Sales.Beekeeper is the developer of an award-winning digital workplace platform that digitizes the non-desk workforce by connecting operational systems and communication channels within one secure, intuitive platform. Beekeeper connects colleagues across locations and departments in real time via mobile or desktop devices, and includes an intelligent analytics dashboard to help companies improve internal communication and streamline business processes. Secure, automated, and relevant information is readily distributed, searchable, and measurable in one central hub for an efficient digitized workflow."Due to the increasing demand to connect geographically-distributed workforces and non-desk employees with corporate offices and each other, Beekeeper is growing at a rapid rate," Grossman said. "Companies are turning to us to bridge the communications gap by implementing one powerful platform that connects their operational systems with the communication channels their employees are using and accessing most -- namely mobile and desktop devices. Our platform is designed for employees who work shifts, don't sit at desks, and do not have corporate email addresses. With Beekeeper, companies can easily reach, connect and engage these employees to create innovative ways of working."Andreas and Corey have done a tremendous job in positioning Beekeeper for success, and adding Bobbi to the team will further support our sales efforts," he said. "Each are passionate about connecting people through technology, and together they will continue helping companies increase productivity through improved digital communication and employee engagement."Hospitality ConnectionMcCarthy is an entrepreneur, marketer, and speaker. As Beekeeper's head of global marketing, she dances on the fine line between art and science to share Beekeeper's mission to connect the world's two billion non-desk workers, generating leads that will ultimately lead to meeting the company's growth goal. Previously, McCarthy ran the media assets for Lodging Hospitality, part of a $1.56B publishing company."Beekeeper has tremendous potential for making fundamental shifts in the way hospitality teams and other industries rely on and communicate with non-desk workers," McCarthy said. "The impact that our company has on the lives of front-line workers is not to be underestimated. Beekeeper is changing people's lives for the better, and that inspires me to work hard each day and bring the same opportunities to others."Digitizing this workforce niche is happening quickly, and it's a movement that McCarthy said she is excited to champion. Reaching this massive population will take scale, and that effort is shaping the new direction of Beekeeper."Short term, we are focusing on the hospitality industry to create the best mix of features and operational integrations to optimize the employee experience at the hotel property and up the chain to senior management," she said. "Long-term, we are looking to keep our product ahead of the curve when it comes to trends to and optimize for Artificial Intelligence and other emerging technology we see coming on the horizon."Start-Up SavvyBeekeeper tapped Slotosch four years ago for his start-up expertise; he co-founded numerous web startups and led business development for several international companies, including Oracle. He holds a Master's degree in Business & Economics from the University of St. Gallen, Switzerland."At Beekeeper, we care about every single employee - not just within our organization, but those working at businesses around the world," Slotosch said. "By connecting the disconnected within companies, we are having a real impact on the lives of millions of people, making their daily work a lot easier. It gives me and my team members a profound sense of accomplishment, and it's probably the No. 1 reason I love being part of this hive."Slotosch said this new role will give him the opportunity to combine his technical background with his proven marketing skills. Ultimately, he hopes his skillset will have a strong and continued impact on the future of Beekeeper."Not only will I focus on increasing awareness of Beekeeper in a global market, but as VP of Growth, I will spearhead initiatives that bring us closer to the goal of connecting non-connected workers," he said.High-performing Sales LeaderFrioli is a proven leader in worldwide sales and channel development. She has extensive experience managing global sales teams and has worked for enterprise, security and mobile software companies. Her stellar track record of increasing sales revenue and developing strong sales teams makes her a perfect fit for Beekeeper."Beekeeper not only has an impressive founding team, but I was 'wowed' by the caliber of people they hired to form this organization," Frioli said. "As Corey and Andreas focus on global marketing and international growth, I am thrilled to be taking the Beekeeper message to my sales channels in the Americas. Joining an organization with such a cohesive team and message is rewarding, and I am proud to get the buzz started about the need for this exceptional workforce communications tool."Frioli said that although awareness is growing in select markets for technology that targets non-desk workers, she plans to make some noise and drive awareness in the hospitality and manufacturing industries. Her goal is to direct attention to Beekeeper's value and the operational benefits this single-channel platform brings in communicating with all employees . . . no matter where they may be."I'm excited to be at the forefront of a movement to ensure people are heard and engaged within their organizations" she said. "I'm even more happy to join the Beekeeper team."Join the BuzzFortune 500 companies across the globe have adopted Beekeeper to empower employees regardless of role and location. New clients include hospitality giant Mandarin Oriental, retailer Dollar General, and food manufacturer Seaboard Foods, as well as Heathrow Airport, Gate Group and Dnata in the transportation sector.Beekeeper has also increased its user base by more than 500% and currently serves hourly workers in more than 137 countries."There are endless opportunities for making operations more simple and efficient, all while keeping your teams more engaged and happy to come to work," Grossman said. "Our global team is intact and ready, willing and able to bring your company into the hive and communicating effectively with all employees."
Beekeeper Introduces Custom Integrations, Bringing Chat and Operations Under One Hub for 2 Billion Non-Desk Workers
Beekeeper 12 October 2017
"The ability to integrate our HRIS with Beekeeper has been instrumental in automating administrative processes that were time-sensitive." Claudia Scherrer Domingos, Head of HR, Domino's PizzaSAN FRANCISCO, CA -- While many workplace tools specialize in peer-to-peer, top-down, or bottom-up communication, it is rare to encounter a workplace app that tackles all three. Running on the belief that an intuitive user interface (UI) and open communication builds cross-organizational trust, Beekeeper's award-winning digital workplace application has been connecting dispersed non-desk teams across a variety of industries since 2012.Today, the company announced its latest platform expansion, adding the capability for information technology teams to integrate open application program interface (API) operations tools directly into its Beekeeper communications hub. Keeping employees connected to the organization at large, as well as to each other, Beekeeper aims to digitize the 83% of employees worldwide who do not sit behind a desk.Beekeeper's integrations enable companies to design and implement highly customized digital workplace platforms for their non-desk employees. Organizations can use Beekeeper APIs to merge their existing operational systems like payroll, scheduling, file sharing, task management, and beyond, into the centralized Beekeeper hub that their employees use to communicate throughout the work day. This creates a simplified, secure, and easy-to-use tool where anything a particular worker needs to excel in their daily routine is stored in one convenient location."When we talk about how artificial intelligence will impact the future of work, we often think in terms of automation swapping out humans for algorithms," said Flavio Pfaffhauser, Co-Founder and CTO at Beekeeper. "But for industries such as hospitality, construction, and restaurant services, successful workforce digitization means breaking down the friction and barriers between people and operations, allowing transparency and clear communication to build strong workplace culture."Beekeeper's off-the-shelf integrations are completely user-ready from the get-go, easily accessible within the Beekeeper Marketplace. For organizations with deeper technological resources, the Beekeeper Developer Portal is a gateway to even deeper channels of customization. Expanded APIs and resources available on the Beekeeper Developer Portal open up endless possibilities for IT teams to streamline operations for good."The ability to integrate our HRIS [Human Resources Information System] with Beekeeper has been instrumental in automating administrative processes that were time-sensitive," said Claudia Scherrer Domingos, Head of Human Resources for Domino's Pizza. "Now we can directly associate the employee data with the pre-defined groups. This enables us to effectively target all groups, making communication more relevant to the reader. We also don't have to worry about updating employee information in multiple places and additionally can target our internal communications."With Beekeeper's new custom integrations suite, non-desk workers become instantly linked with the operational tools and people they need to thrive. In creating a sense of belonging and trust, increased engagement and loyalty leads to higher organizational commitment, ultimately translating into high individual and team performance.
IDeaS 12 October 2017
Historical demand has long been a critical component of dynamic pricing and Revenue Management Systems (RMS). An even more critical requirement for RMS is the unconstrained demand, which is the true demand for a particular product in the absence of any limitations, such as when a room or seat is unavailable to purchase. The success of unconstraining affects the entire pricing and revenue management process.Attempts to Use Regrets and Denials in Unconstraining Have Been Largely UnsuccessfulThere are two options for unconstraining the demand: direct observation and recording or the use of statistical methods. Since the adoption of RMS in the hospitality industries, the unconstraining methodologies have been primarily analytically-driven and attempts to use real-world or directly-observed customer data, specifically regrets and denials have been largely unsuccessful.Regrets and denials data are not directly applicable to calculating an unconstrained demand since there is an important distinction between "denials" that are due to unavailability and "regrets" that are due to price or other factors. Many reservation or booking systems are unable to automatically capture the difference between regrets and denials.The Unqualified Transient Data from Brand.com Is InsufficientThere have been recent claims of RMS systems incorporating denials data in their algorithm using brand.com data, which merely captures partial regrets and denials data for the unqualified transient demand. However, predictive models using only the unqualified transient disregard the demand for different market segments and/or additional channel behaviors.The problem with this methodology is that not only brand.com comprises only 27% of the reservations for transient nights, as TravelClick reports, but also unqualified transient demand data is being widely used without sufficient regard for unconstraining. Unconstraining methods must include demand for each and all of wholesale, group, corporate negotiated, and unqualified transient demands. This is what we call 'holistic unconstraining.A Guest Searches Multiple Times for the Same RoomProperty managers or reservations personnel may also be unaware of the guest's booking history. For each call, the denied availability will be coded independently when, perhaps, they are related to a long list of inquiries from the same person.Regrets and Denials Data Is "Dirty Data"Various news media have reported that, while bookings have remained generally flat, booking engine transaction volume has increased substantially. This is a strong quantitative confirmation of what is known anecdotally: the look-to-book ratio is extremely high, and continuing to increase.Studies confirm that many travel buyers use a variety of websites to research and compare prices before making booking decisions. So, even if one is confident about the methodology for assessing denials on one site, it is not at all clear that there is not cross-usage of additional websites or multiple visits per buyer that are unknown in the denial logic. That is primarily why leading data scientists refer to regrets and denials as "dirty data."Each of the scenarios above can result in the RMS over-unconstraining the demand data, which leads to over-protection of inventory and, eventually, reduced occupancy.
Cendyntm 12 October 2017
Cendyn, the leading CRM and sales platform in the hospitality industry, has been nominated for two World Travel Awards; World's Leading Hotel CRM Technology Provider 2017 and World's Leading Data Driven Marketing Agency 2017. "It's an absolute honor to be nominated for the fourth year in a row" says Charles Deyo, President & CEO of Cendyn. "We have seen such incredible continued growth from both product suites and have an exciting roadmap in place for 2018 and beyond. This combined with our loyal clients benefiting from both our CRM Suite and Digital Marketing Suite every day, is a testament to the hard work the Cendyn team put in to be nominated for such prestigious awards."Cendyn's CRM Suite provides a marketing automation and guest intelligence solution that can easily handle complex interfaces, drive loyalty and leverage real-time data to provide personalized one-to-one communications for every guest, no matter what channel they came through. Using sophisticated and learned guest intelligence, Cendyn's CRM reporting, and analytics can be utilized by every department in the hotel to keep track of ROI and revenue growth.Cendyn's unique Data-Driven Digital Marketing Suite enables hoteliers to learn about and target their most valuable guests more than ever before. By targeting the right guests, at the right time, with the right message, hoteliers are able to cut through the noise of the crowded hospitality industry with personalized multi-channel campaigns that showcase and drive awareness of your brand.Using data to pave the way in how hoteliers communicate with their guests has revolutionized how they can learn more about guests' interactions, drive direct bookings, maintain brand presence with their most valuable guests and stay competitive in their market. Cendyn's CRM and Digital Marketing Suite enables hoteliers to keep their guests at the forefront of what they do, and concentrate on providing exceptional, personalized customer service at all times.VOTE FOR US!About World Travel AwardsWorld Travel Awards was established in 1993 to acknowledge, reward and celebrate excellence across all key sectors of the travel, tourism and hospitality industries. Today, the World Travel Awards brand is recognised globally as the ultimate hallmark of industry excellence.
"Our Operation Is Effortless and Guests Feel It" - Success Stories By Maestro PMS Clients from Large Scale Resorts to Boutique Indies
NORTHWIND-Maestro 12 October 2017
Markham, Ontario -- One size never fits all. That is why Maestro PMS leveraged its experience of four decades in hospitality to develop a property management suite of 20+ integrated modules.Maestro adapts perfectly to large, full-service independent hotels, resorts and multi-property groups, as well as luxury boutiques.This makes Maestro PMS property software ideal and scalable for virtually any operation.Barnsley Resort is a full-service luxury destination located in the Blue Ridge Mountains 60 miles north of Atlanta."Barnsley Resort began using Maestro property software in 2001. It is an excellent system for our complex full-service luxury resort operation," said Jennifer Ball, Director of Operations."Maestro's in-depth client profiles enable us to anticipate the needs of our guests and deliver the high-touch service expected from a resort of our stature. We also use Maestro's Sales and Catering System which is fully-integrated with Maestro Front Office property software."This integration lets my staff easily create professional itineraries for guest events connected with a guest's folio for personalized event management."We will be adding a separate Inn to Barnsley's property. With our entire Resort and Inn on one Maestro platform, our operation is effortless and our guests feel it." Barnsley Resort is known for its beautiful location, championship golf course, spa, equestrian events, sporting clays and quail preserve.Warren Dehan, Maestro PMS President, said, "We developed Maestro from the ground up to manage properties of any size and sophistication."Our property management system shines when installed at complex full-service properties. It easily handles event meeting rooms, spa and property activities and guest requests that deliver personalized guest service. Maestro simplifies dynamic, elaborate packages. Its extensive 3rd-party system integration capability and flexible BI data mining tools give operators the ability to leverage guest and market information to create effective marketing and loyalty programs that increase revenue."Hotel De Anza is a boutique property in San Jose, CA, the heart of Silicon Valley."Maestro is ideal for our operation because it handles all the custom processes our boutique property needs," said Rachel Bauer, Hotel De Anza's Revenue Manager and Front Office Director. "Maestro is very reliable. This is essential for independent operators that don't have an IT person."Reliability is doubly important for Hotel De Anza because most of our guests are tech professionals with no patience for systems that don't work."When it comes to system flexibility Maestro has a team with a 'can do' attitude. This is another plus for unique single-property operations like ours." Hotel De Anza uses Maestro's Front Desk and A/R systems, and Maestro Analytics and Yield Management. The De Anza is near the Apple and Google Conference Centers and the SAP Center in San Jose.Maestro is an all-inclusive hospitality enterprise system with over 20 integrated modules that share a single database and centralized guest profile. To meet the unique needs of independent operators Maestro supports over 600 3rd party vendor integrations and maintains an open API for ease of communication with almost all preferred systems. Maestro is PCI Certified to protect independent operators and their guests.Maestro PMS delivers revenue-generating tools and services that increase profitability, drive direct bookings, centralize operations, and provide personalized guest service to keep guests coming back. Click here for more information on how to reserve, engage and socialize with Maestro PMS.About Maestro PMSMaestro is the preferred cloud and on-premise PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 37 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro.
Hotel Tech Report 12 October 2017
Registration is now open for the 2017 HotelTechAwards (www.hoteltechawards.com), the industry's only data driven awards platform that recognizes best of breed global hotel technology companies in the eyes of the judges that matter most - their customers.Companies are competing for category leadership across marketing, revenue management, guest experience, operations and sales technology. Hotel technology companies ranging from hardware to software and service businesses like digital marketing agencies are eligible for nomination.Registration closes on November 15th. Voting will take place through January 31, 2018 and winners of the 2017 HotelTechAwards will be announced on February 15, 2018."The shift to cloud has created thousands of innovative hotel technology companies and the mission of the HotelTechAwards is to reward the companies who are most beloved by their customers," says Jordan Hollander, co-founder of HotelTechReport and creator of the HotelTechAwards.Executive leaders from winning companies in each category will receive exclusive invites to HotelTechReport's "Hotel Tech Summit", an invite only executive retreat hosted at the Casa Madrona Hotel & Spa, the historic Bay Area property coined by CNBC as "the hotspot for tech elite meet". Programming for the Summit includes a private boat charter on the San Francisco Bay, winery visits, fireside chats with industry thought leaders and more."Revenue generation and operations have become very complex for hotels, threatening profitability and detracting from the customer experience. The answer lies in innovative technology solutions which can disrupt the disruptors. The HotelTechAwards recognize these technologies and their beneficial impact on the future of our industry." says Mark Heyneker, CEO at Revinate, one of the hotel tech industry's most recognized brands.Learn more at www.hoteltechawards.com
Crowne Plaza Hunter Valley Revolutionizes Hotel Guest Convenience with ASSA ABLOY Hospitality Mobile Access
ASSA ABLOY Hospitality 11 October 2017
Stockholm -- The Crowne Plaza Hunter Valley, an award-winning luxury resort in Australia, has successfully implemented several of ASSA ABLOY Hospitality's innovative security technologies, including ASSA ABLOY Hospitality Mobile Access, VingCard Signature RFID electronic locks and the Visionline online platform. The property, which is situated in the heart of the Hunter Valley wine region, is home to a variety of luxurious amenities, including a golf course, leisure activities and breathtaking views of local vineyards.Prior to the recent upgrade, Crowne Plaza Hunter Valley had a competitor's door lock system installed. As part of an initiative designed to reposition the property as a technologically advanced resort, management sought out innovative technologies that utilize mobile solutions to allow for keyless entry. After conducting research on ASSA ABLOY Hospitality and several other lock providers, hotel leadership opted for ASSA ABLOY Hospitality's innovative electronic locks and mobile solutions, based on its established success in the hospitality industry worldwide."ASSA ABLOY Hospitality's solutions have been at the forefront of the industry for years, allowing hoteliers to create innovative experiences while utilizing the latest technologies," says Paul Bullock, chief engineer at Crowne Plaza Hunter Valley. "We knew its mobile solutions would be able to go to work for us in a way that positioned our property as technologically advanced, in order to create a new type of customer experience while increasing property security."Since the installation, Crowne Plaza Hunter Valley has already seen significant positive results. With keyless entry, guests are now able to conveniently enter their rooms or private villas with their mobile phones, without having to keep track of a physical key. Hotel staff has also seen less guests requesting physical keys now that they have the ability to enter their rooms with a swipe of their personal mobile devices."Mobile Access is already making a difference in the guest experience, offering an innovative way for guests to access their room," adds Bullock. "It also eases congestion at check-in at peak periods, improving staff efficiency and the overall guest experience. Being among the first hotels in Australia to partner with ASSA ABLOY Hospitality in launching mobile key solutions means that we are at the cutting edge of hotel technology, and we are already seeing the benefits."Along with its convenience enhancing features, ASSA ABLOY Hospitality Mobile Access also delivers unparalleled security through its use of Seos technology that serves to assign guestrooms and create encrypted digital keys. These keys are delivered securely and kept safe within a digital vault on the ASSA ABLOY Hospitality app, so unauthorized users cannot gain access to the key or room. Digital keys are transmitted over a secure communication channel only when presented to the appropriate lock.Further demonstrating a priority on guest safety with the installation of ASSA ABLOY Hospitality's Visionline online locking solution, resort staff also now have the capability to remotely monitor all entry activity from one central location. With this feature, management can control who has access to certain areas and when. If it is ever suspected that unauthorized entry has occurred, management can remotely deactivate or restrict access, further increasing property security.For more information about ASSA ABLOY Hospitality and its comprehensive line of electronic in-room safes and locking solutions, please visit www.assaabloyhospitality.com.Media Contacts:Andrea Mane, Plan A Public Relations & Marketing, Inc., Tel: +1 (407) 905-0608, Andrea@planapr.comRiise Walker, Marketing Manager ASSA ABLOY Hospitality, Tel: +1 (972) 692-3167, Riise.Walker@assaabloy.com
NAVIS 11 October 2017
BEND, Ore. -- Following a comprehensive review of available technology solutions, Two Roads Hospitality has selected NAVIS as their preferred partner for optimizing reservation sales and marketing. NAVIS, currently being used by 16 of their client properties, today announced that they have entered into an expanded business alliance which will benefit Two Roads Hospitality's collection of truly individual hotels, resorts, and vacation residences.Recognizing the positive impact of working with NAVIS, Two Roads has negotiated a preferred partnership which includes customized packages for their properties. Since initially partnering with NAVIS, Two Roads Hospitality's properties have added many millions of dollars in incremental revenue.According to Kathleen Cullen, Senior Vice President of Revenue and Distribution at Two Roads Hospitality, NAVIS' innovative technologies, industry expertise and highly personalized approach have all exceeded expectations. "We've seen over $13M in incremental outbound revenue, captured almost 32K email addresses from guest inquiries who didn't book, and seen an uptick of 5.5 percentage points of average conversion in just the first year of partnership. We are excited about continuing to bring more of our properties on board with NAVIS because those that are using it have been so wildly successful."The strategies that NAVIS enables Two Roads to deploy:Create new revenue streams from existing reservation demandExecute successful outbound revenue campaignsGrow and strengthen marketing databasesEliminate time spent on manual, unreliable reportingImprove reservation team productionAlign marketing to nurture reservation demand and book moreChange business mix room nights from costly OTA/flash sale channels to direct voice businessDeliver higher levels of guest serviceCullen added another important reason for growing the relationship with NAVIS was the seamless alignment. "There is an incredible synergy between their client advocates and our properties. NAVIS actually digs in and contributes to solving business challenges while helping us realize performance goals. It's like having a rock star reservation sales manager, director of revenue and operations director all rolled into one. This is something that definitely differentiates NAVIS."Working with hundreds of hospitality brands and recognizing a need, NAVIS created a new category of software designed to help hotels, resorts, and vacation rentals improve reservation sales and marketing teamwork, drive more profitable direct bookings and extract more revenue from existing demand. The NAVIS system integrates with every major PMS, is 100% cloud-based and complies with the highest-level compliance certification.Kyle Buehner, CEO of NAVIS adds: "We are honored that Two Roads Hospitality has chosen us as their preferred partner, and are excited that property teams across their portfolio will be using our innovative technology to increase direct revenue. They are a visionary partner, and we look forward to contributing to their success on an even grander scale."NAVIS has recently identified an all-new channel strategy that's disrupting the status quo and designed to double bookings. To learn more please click here or visit https://learn.thenavisway.com/open-ebooks/direct-bookings-the-holistic-approach.
How Hotel Technology Helps This Historic Hudson Valley Inn Do Everything From Feeding Their Geese to Turning Their Rooms
ALICE 11 October 2017
Historic Hudson Valley bed and breakfast, Buttermilk Falls Inn, has selected ALICE's staff communications platform to improve employee communication and coordination across the 75-acre estate. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.Although the Buttermilk property had modernized and expanded its offering many times since erection of the main inn building in 1764 (recent additions include a world-class spa, a renowned farm-to-table restaurant, more accommodations, and a popular event space), improvements to the Inn's technology infrastructure had not kept pace. Prior to implementing ALICE, the Inn's staff relied primarily on walkie-talkies to relay tasks and updates to one another. Not only were there often not enough walkie-talkies to go around, but the property's vast size and topography (a mix of elevations and trees) made communication by walkie-talkie unreliable. Other ways of communicating guest requests and keeping records, like verbal communication (which was easily forgotten) and paper logs (which could be lost or not consistently updated) were similarly fallible. An ailing Property Management System made matters even worse.Now, with all staff departments using ALICE, communication and task management at the Inn has improved substantially, says CJ Hartwell-Kelly, Buttermilk's General Manager. These improvements are evident in the level of service the Inn can now provide its guests, she adds. ALICE is ideal for her property, she tells us, because despite only having 18 guest rooms, the Inn has a large staff (upwards of 100 during peak season) and a substantial number of facilities under management that were previously difficult to align without such a robust communications toolset. (These facilities, befitting of this rural idyll, include an organic kitchen garden and orchard, aviary, apiary, working farm, and livestock barns for the Inn's animal rescue activities.)ALICE has additional benefits for Buttermilk beyond aligning staff on property. The Inn happens to own its own laundromat off-site, and Hartwell-Kelly is pleased that she can now coordinate laundry pickups and dropoffs at both locations through ALICE, thereby streamlining necessary oversight. The GM and her staff also appreciate ALICE for its ability to carve out paper waste and unnecessary printing, which aligns with Buttermilk Falls' commitment to sustainable practices. "ALICE has helped us in all the ways I expected it would and more," says the GM.
IDeaS 11 October 2017
MINNEAPOLIS -- IDeaS Revenue Solutions, the leading provider of revenue management software solutions and advisory services, is pleased to announce the expansion of its relationship with Pivot Hotels and Resorts, the luxury and lifestyle operating division of Davidson Hotels and Resorts.With a growing collection of independent and soft-branded properties within their portfolio - and a partnership with IDeaS spanning back to 2014 - it was an easy decision for Pivot Hotels to continue their trusted relationship with IDeaS.With one of their current properties already leveraging the flagship IDeaS Revenue Management System (RMS), Pivot Hotels selected IDeaS G3 Revenue Management System (IDeaS G3 RMS) for several more of their properties. "We are very excited to transition a number of our hotels to this new, robust system," says Patricia Davis, vice president of sales, marketing and revenue management for Pivot Hotels. "We look forward to the increased customer insights and robust pricing decisions that the advanced SAS analytics can provide."IDeaS' revenue management expertise and leading technology were the best long-term option to empower Pivot Hotels to continue growing. The company is projected to open 5-7 new properties each year and needed a solution that enables each property to make strategic, profitable business decisions."Our greatest excitement is seeing what IDeaS does best: making our shoulder dates stronger. Many of our hotels have an untraditionally longer length of stay, and we look forward to having IDeaS transition those dates from need into high peak days," Davis added."We are proud that our existing relationship with Pivot Hotels has created such a strong platform of trust with IDeaS and our analytics," explains Jane Stampe, the managing director for IDeaS. "Working closely together, we are excited to bring their revenue strategy to a new level for the most profitable results."Read more about this evolving partnership.Tweet this news: @IDeaS_RevOpt expands partnership with Pivot Hotels & Resorts with leading #RevenueManagement tools and services www.ideas.com/about/newsAbout Pivot Hotels and ResortsPivot Hotels & Resorts, the lifestyle and luxury division of Davidson Hotels & Resorts, operates with a deep-rooted passion for continuous innovation, exceptional service delivery, revenue generation, inspired marketing and financial responsibility. Constituted by some of the most accomplished leaders in lifestyle hospitality, Pivot Hotels & Resorts caters to today's experience-seeking, adventure-minded traveler through inspiring design, thoughtful service, and one-of-a-kind experiences at each of its hotels and resorts. Pivot Hotels & Resorts operates eight hotels and resorts across the US with two more in development in Chicago and Nashville. More information may be found at www.pivothotels.com.About IDeaS With more than 1.5 million rooms priced daily on its advanced systems, IDeaS Revenue Solutions leads the industry with the latest revenue management software solutions and advisory services. Powered by SAS and with nearly three decades of experience, IDeaS proudly supports more than 9,500 clients in 111 countries and is relentless about providing hoteliers with insightful ways to manage the data behind hotel pricing.IDeaS empowers clients to build and maintain revenue management cultures - from single entities to world-renowned estates - by focusing on a simple promise: Driving Better Revenue.IDeaS has the knowledge, expertise and maturity to build upon proven revenue management principles with next-generation analytics for more user-friendly, insightful and profitable revenue opportunities - not just for rooms, but across the entire hotel enterprise. For more information, visit www.ideas.com.
Hotels Are Leaving Money on the Table: StayNTouch Guide Explores Strategies for Maximizing Guest's Share of Wallet
StayNTouch Inc. 10 October 2017
In simple terms, share of wallet (SOW) is the percentage of a customer's total spending that is captured by a business. Today, hospitality technology leader StayNTouch has launched a new guide aimed at helping hotels entice guests to increase the frequency and amount of their transactions each time they visit. Titled, 5 Easy Hacks to Supercharge Your On-Property Guest Spend, the strategies include profitable upsell and merchandising techniques, encouraging guests to stay more often and amplifying sales.Most hoteliers realize that not all guests are the same. Some will only pay the nightly rate while others will spend hundreds on-site through dining, services, amenities, and activities like spa treatments and golf. At the end of the day, once a hotel has acquired a new guest regardless of channel, the ultimate goal is to maximize the revenues that the guest generates for each stay. Approaches and tactics covered in the guide include:How to leverage the impulse effectUsing special offers and limited-time-only promotions to drive spendingCompeting with the locals - attractions, restaurants, retail, and othersCatering to business travelersThe number one of tried and tested sales boost tactic - excellent service"If optimizing guest spend is not one of the top priorities, hotels will miss out on massive opportunity to grow revenue quickly and easily--and profitably," said Jos Schaap, CEO of StayNTouch. "Your current guests already know your brand and trust your services so don't leave money on the table by letting them go elsewhere. Focusing your time and energy on them as opposed to always trying to find new guests can be a powerful way to supercharge your bottom line."To get a complimentary copy of 5 Easy Hacks to Supercharge Your On-Property Guest Spend, click here or visit http://go.stayntouch.com/5EasyHacks.html?utm_source=Hsyndicate_HSMAI_HospitalityNet. About StayNTouch StayNTouch is a "Software as a Service" hotel property management systems (PMS) company focused on developing solutions that help hotels raise service levels, drive revenues, reduce costs, and ultimately change the way hotels can captivate their guests. Developed with mobility in mind, the pioneering platform enables hotels to create long-lasting relationships with their guests by delivering personalized service levels that today's guests require.StayNTouch operates on tablets and smartphones, empowering hotel employees to go above and beyond in exceeding guest expectations at every touch point.Powering over 75,000 rooms globally, our game-changing solution frees hotels from the constraints of legacy or premise systems, dramatically streamlines operations, increases margins, and revolutionizes how front-line staff connect with guests.StayNTouch is a trusted partner to many of the most forward-thinking hotels, resorts, casinos and chains in the industry, including Yotel, Zoku Amsterdam, Valencia Hotels, The Freehand Hotels, Modus hotels and the Fontainebleau Miami Beach.For more information, visit www.stayntouch.com.Unless indicated otherwise, all trademarks and service marks herein are trademarks of StayNTouch, Inc. or an affiliate thereof.
Hotelogix 10 October 2017
As a pioneer in cloud-based property management and online distribution system, Hotelogix is all set to showcase its revolutionary mobile app, Hotelogix Mobile Hotel, at the leading global event for the travel industry, WTM 2017, London from 6-8 November. Come meet us at booth TT459.Available on iOS and Android, Hotelogix Mobile Hotel app empowers hoteliers with information at their fingertips and make informed decisions on the go. The app has been designed for hoteliers to efficiently execute, coordinate and monitor operations from their smartphones."Mobile devices are redefining guest-centric services, and Hotelogix is all set to leap ahead of the curve, with our revolutionary new Mobile Hotel app," says Prabhash Bhatnagar, Founder, Hotelogix. "Mobile Hotel is ready, both for the iOS and the Android platforms. Our system puts up-to-the-minute control of a hotel business, literally in the pockets of a smart hotelier. It includes front desk, housekeeping and POS that help to significantly improve the guest experience while giving remarkable control on manpower, infrastructure, and operational costs," he adds.Convenience, performance, and mobilityHotelogix Mobile Hotel app enables managers and owners to conveniently run their hotels from their smartphones. With super-fast check-ins and check-outs, front desk staff can do away with long queues, right from the convenience of the lounge. Housekeeping information is updated in real-time, eliminating paperwork and enabling tired guests to check-in earlier. Sales teams are empowered to sell immediately, and decision-makers will be able to access a number of reports in real-time, for their hotels. And many more."We're looking forward to the opportunity to meet multi-property groups, hospitality management companies and upcoming brands to help them take advantage of our simple, yet robust solution, and maximize their business potential," says Aditya Sanghi, CEO & Co-Founder, Hotelogix.To pre-book an appointment with the key people of Hotelogix at WTM, London, click here.About Hotelogix:Hotelogix is a unique, cloud-based, end-to-end, hospitality technology solution, built to seamlessly manage hotels, resorts, serviced apartments or multi-location hotel chains, by providing a single window to manage all hotel operations and bookings (online and offline). Hotelogix is currently used by properties in 100+ countries.http://www.hotelogix.comhttps://twitter.com/Hotelogixhttps://www.facebook.com/Hotelogixhttps://www.linkedin.com/company/hotelogixRead our blog on http://www.hotelogix.com/blog/
Duetto 10 October 2017
Venice, Italy -- Duetto, the hospitality industry's leader in Revenue Strategy technology, has partnered with H.n.h. Hotels & Resorts S.p.A., one of the most important independent players in the Italian hospitality industry, to implement the firm's cloud solutions to the 11 H.n.h hotels currently operating in Italy. Duetto will also boost the group's growth both within its domestic market and throughout Europe. The hotel management company already manages a number of independent and branded properties in Italy, and it recently entered into an agreement to manage the DoubleTree by Hilton Trieste."There is already a true synergy between Duetto and H.n.h. Hotels & Resorts S.p.A. -- they have been adopting a manual Open Pricing policy for the past two years," said Patrick Bosworth, Co-Founder and CEO of San Francisco-based Duetto. "With our solutions, we hope to streamline and optimise their pricing system giving them a real advantage as they look to expand their portfolio."Italy-based H.n.h. Hotels & Resorts S.p.A. is to implement Duetto's price optimization app, GameChanger, across its portfolio. The company was attracted to Duetto because of its speed of innovation, the flexibility of its solutions, and the ability to implement them in a variety of property types, including resort and city centre properties."It is essential today to have tools and technologies that will help us to improve our performance and stay one step ahead of our competitors," said Francesco Criscuolo, Director of Revenue and Sales of H.n.h. Hotels & Resorts S.p.A. "Duetto is not just a partner. Using this software, it is a challenge for us. It is a challenge because it helps you think outside the box: reorganizing processes and optimizing times, providing complex real-time data and pricing suggestions, driving you toward profitability."Luca Boccato, CEO of H.n.h. Hotels & Resorts S.p.A., added: "It is a pleasure to work with Duetto, which will lead us in an even more engineering-based approach to our Revenue Strategy and support the growth plan of our group."By adopting Duetto's GameChanger, H.n.h. Hotels & Resorts S.p.A. will be able to maximize on its Open Pricing philosophy by independently yielding all segments, channels and room types in real time. GameChanger will also enable the hotel management company to draw on web shopping regrets and denials data to better measure guests' price sensitivity.About H.n.h. Hotels & Resorts S.p.AThe H.n.h. Hotel Group was founded in 1999 as a result of the entrepreneurial intuition and the solid hospitality management experience of Loris Boccato. Over the years, H.n.h. Hotels & Resorts underwent a steady and measured growth by combining a family-run business with a financial and economic vision, gaining a foothold in the hotel development and management industry and becoming, by turnover and number of rooms, one of Italy's leading independent hospitality operators in the 4- and 5-star hotel segment with a total of 11 properties, six of which cater to business travellers, with the remaining five falling into the leisure segment. A young and innovative group, in 2016 H.n.h. reported more than EUR32.42 million in total revenues, a 16% increase compared to 2015, reaching more than 1,100 rooms and employing more than 340 people. A passion for hospitality, the constant search for innovation coupled with economic efficiency, and the continuous improvement in the quality of services offered to guests are the driving force behind the group's management and development choices. In February 2017, Siparex, a private-equity manager operating in France, Italy and Spain, invested 8.5 million Euros in H.n.h. Hotels & Resorts, thus providing new financial resources for growth and development at national level. http://www.hnh.it/
Cloudbeds 10 October 2017
Cloudbeds, the leading provider of hospitality management software for independent properties (hotels, hostels, inns, bed and breakfasts, campgrounds, and more), today announced their acquisition of OneRooftop, an intuitive software solution and website builder for vacation rentals. The acquisition accelerates Cloudbeds' development efforts to provide the friendliest and most advanced property management solution for vacation rentals."We have always believed that independent operators are the future of hospitality and, more than ever, hosts and management companies need access to professional tools that will allow them to compete effectively in more established hospitality distribution outlets." said Adam Harris, Cloudbeds CEO and co-founder. "We are thrilled to have the OneRooftop team join our mission to be the number one trusted partner for all independent operators."OneRooftop, formerly known as WebChalet, was founded in 2010 by husband and wife team, Chad and Sarah Brubaker. As avid travelers, they wanted to fix what they saw was wrong with booking a vacation rental after a trip to Buenos Aires. For the past seven years, they've been building software to empower professional vacation rental businesses. In that time, they've managed to secure direct integrations and partnerships with some of the largest brands in the vacation rental space, including Airbnb and HomeAway."Together, Cloudbeds and OneRooftop are building a new kind of property management system," said Sarah Brubaker, co-founder of OneRooftop. "Our goal is to help vacation rentals compete within a changing and dynamic marketplace and give them access to the best tools to manage reservations and promote availability across OTAs.""We're bringing together the best of both worlds - our vacation rental know-how and Cloudbeds' expertise in hotel-style management and distribution will allow us to create an amazing product for vacation rental owners and managers." says Chad Brubaker, co-founder and CEO of OneRooftop. "We're looking forward to releasing the next generation of vacation rental software together."