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Nor1 Welcomes Hospitality Industry Veteran Stuart Derricott as Director of Business Development, UK and Ireland to Expand and Strengthen Client and Industry Relationships in the Region

Nor1 ·4h
- Nor1, the leader in hospitality merchandising technology is proud to announce and welcome Stuart Derricott as Director of Business Development for UK and Ireland. Mr. Derricott will be responsible for expanding adoption of the Nor1 Pricing & Merchandising Intelligence Platform and developing and strengthening relationships with hotel groups and Hospitality Industry partners in the region."I am very excited to be working with Nor1's amazingly versatile product suite and great team of dedicated professionals" said Stuart Derricott, Director of Business Development, UK and Ireland. "I'm eager to expand the partnerships with our existing client base and help new clients realize how dramatically the Nor1 Pricing & Merchandising Intelligence Platform can increase revenue and guest satisfaction for their properties."Mr. Derricott most recently held positions as VP Global Sales in the Connectivity and Channel Management sectors of the Hospitality Industry and previously had an extensive career in senior management roles in the Retail Supply sector. Mr. Derricott holds a degree in Business Management and has gained many years of experience in Sales and Marketing though developing the UK market for both Multinational and Startup businesses."We are very pleased and excited to welcome Stuart to the Nor1 Team," said Jason G. Bryant, Nor1's Founder and CEO. "We are confident that his knowledge, leadership ability and variety of experience in the Hospitality Industry and Hospitality Technology Sales will not only be a great asset to Nor1 by expanding adoption of the Nor1 Pricing & Merchandising Intelligence Platform throughout the UK and Ireland, but also to hoteliers in the region by helping them maximize revenue, enhance guest satisfaction and create operation efficiencies at their properties."About Nor1, Inc. Nor1, Inc. is the leader in hospitality merchandising technology. Headquartered in Silicon Valley, with offices in Germany, Mexico, Singapore and India, Nor1 provides data-driven pricing and merchandising solutions to maximize incremental revenues for hotels and resorts worldwide such as Hilton, IHG, Radisson Hotel Group, Accor, and Wyndham. Nor1's patented, dynamic decisions intelligence engine PRiME, powers Nor1's Merchandising Platform including its signature eStandby Upgrade, eXpress Upgrade, CheckIn Merchandising, and eReach products.Nor1 is creating the fusion between technology and guest experience. It's that combination of expertise and skill that have set Nor1 apart and continues to attract technology's most distinguished investors such as Concur Technologies, Goldman Sachs and Accel Partners. For more information, please visit www.nor1.com.

Lodging Interactive Publishes: Hospitality Social Media News

Lodging Interactive ·11h
Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the inaugural issue of Hospitality Social Media News a bi-weekly publication reporting the latest social media news and recommendations for hotels and resorts.Hoteliers can click here to subscribe for free."Our goal in publishing Hospitality Social Media News is to educate and to provide value within the hospitality marketplace. In any given week social media platforms announce new features and algorithm changes which could affect hotel marketing plans. Unless you 'live and breathe' social media like we do, you simply can't keep up," said DJ Vallauri, Lodging Interactive's Founder & President. "We know the hospitality industry will benefit from Hospitality Social Media News and we're pleased to provide this free resource to hoteliers."Each issue of Hospitality Social Media News provides the latest news from Facebook, Twitter, Instagram and more, and what it all means for hotels specifically. Hoteliers can click here to subscribe for free to start receiving the bi-weekly email newsletter. The first issue of Hospitality Social Media News will be published on March 21, 2018.

ASSA ABLOY Hospitality Expands Innovative RFID Lock Technology to DIN and SIS Doors with New VingCard E100 Electronic Lock

ASSA ABLOY Hospitality 20 March 2018
Stockholm - March 20, 2018 - ASSA ABLOY Hospitality, the leading provider of innovative security technologies for the hospitality industry, announces the launch of its VingCard E100 lock, an electronic escutcheon set specifically designed to work together with lock cases that are built according to the German DIN standard (Deutsches Institut fur Normung) and Scandinavian Industry Standard (SIS). Compatible with RFID keycards, the escutcheon set was engineered with back-of-house operations in mind, and is ideal for offices and other standard hotel staff areas.Officially launched in February and made available throughout the EMEA region, the VingCard E100 extends the ability to offer enhanced security access throughout the entirety of a building or facility. Varying configurations of doors found within office and hotel staff areas often limit the ability to implement newer door lock solutions. The E100 serves to sidestep such issues, thanks to its narrow and minimalistic design. By offering both DIN and SIS compatibility, the E100 can be implemented on doors that feature narrow lock cases in aluminum frames. It can also be installed on sliding doors, if required."We have long recognized the responsibility that building operators are tasked with when it comes to ensuring the complete safety of occupants throughout all areas under their control," said Jon Engebretsen, product manager of electronic locks at ASSA ABLOY Hospitality. "The VingCard E100 is specifically designed to uphold this commitment by extending the many advantages of RFID security technology into places that were previously out of reach."As with other ASSA ABLOY Hospitality RFID-based door locks, the E100 is fully compatible with Visionline and can be used in mixed installations together with the traditional VingCard mortise locks. Premium versions of the E100 can also be implemented on fire and escape route doors. For more information about ASSA ABLOY Hospitality and its comprehensive line of hotel security solutions, please visit www.assaabloyhospitality.com.

Softscribe Inc. Defines 3 Steps to Prep Your LinkedIn Profile for HITEC 2018 Success.

Softscribe 20 March 2018
BENTONVILLE, AR -- Softscribe Inc., the leading hotel tech PR agency, defined 3 ways hoteliers, technology vendors and attendees can prepare their LinkedIn Profiles for increased connections, sales and influence at HITEC 2018 in Houston, Texas, June 18 to 21, 2018. Softscribe Inc. provides B2B public relations to the hospitality technology industry."LinkedIn is your online business card," said Julie Keyser-Squires, CEO of Softscribe Inc. "With half a billion users, it is a strong B2B social media and sales platform. Approach preparing your LinkedIn Profile the same way you would tackle a sales presentation."Squires compared a LinkedIn Profile's 3 most important areas to the anatomy of a sales presentation:"First, introduce yourself and your skill set. Next, listen to and show an understanding of your prospects' needs," Squires said. "Then, craft your Profile to meet those needs and ask for the business."3 Steps to Prep Your LinkedIn Profile for Sales Success. And the Discipline of a Character Count.(1) Introduce yourself: Picture, Headline, and Summary. Character count, including spaces, in this section is Headline: 120, and Summary: 2,000 characters. Best practice: Keep the character count below 1,990 because LinkedIn often cuts off text after that number of characters.Include a current picture in your Profile. Coordinate the background image with a color used on your company's website.Clearly state your job title and description in your Profile's headline. Use keywords.Answer the below 3 questions in your Summary. Character count in this section is 2,000. Again, keep the character count below 1,990 because LinkedIn often cuts off text after that.a. How do you currently define your company's value proposition to customers and what is your role in delivering it?b. In your view, what is your single greatest contribution to your company's success? What do you like best about what you do?c. Which 3-5 words or phrases best describe your personality? How would you describe your style of leadership?Ask for the business and include your contact information in the Summary's last sentence. Your contact details are also displayed in the right hand swim lane.(2) Detail your background, skills and accomplishments. Character count in this section is 2,000; the suggested best practice is 1,990 characters.List your core competencies that match prospects' needs.What expertise, results and experience can you share with and promise to prospects?(3) Make your profile visible.Here is an easy way to tailor your Privacy settings:Click on your small photo icon at the very top right hand corner of your profile page.Under 'ACCOUNT' click on 'Settings & Privacy'.Click on the "Privacy'" tab near the top of the page, centered between "Account" and "Communications."Click on "Edit your public profile."Then click the on/off button under 'Edit Visibility' in the right hand column. This provides a menu of options that allows you to control who sees each section of your profile. For maximum exposure, choose "Public". Public visibility displays your profile to everyone online. Other choices add degrees of privacy, but also limit the number of people who can access your information.LinkedIn says it best: "You're the boss of your account.""As with most social media, be sure LinkedIn usage aligns with your business goals, and that you have the resources to put a robust strategy behind it," Squires said."You cannot just float your profile out there and let it go. To realize the business and branding rewards of LinkedIn, you must work in a dedicated way to make your contributions noteworthy and beneficial to the community."Squires said Softscribe Inc. provides B2B public relations content, search and social media services to help technology companies achieve their business goals.The Softscribe Inc. team will take a group of its best-in-class tech company clients to the industry's technology conference, HITEC, June 18 - 21, at the George R. Brown Convention Center in Houston, Texas. Click here to contact Softscribe Inc. to discuss your company's HITEC plans, or to brainstorm a few ideas to support your company's marketing and business goals.About Softscribe Inc.Achieves Significant Business Growth for B2B Tech Clients in the Hospitality Industry.Softscribe Inc. is an award-winning hotel tech public relations agency that specializes in B2B public relations, branding and market consulting. We are the best in the industry at achieving significant business growth for technology companies. Our clients deliver enterprise solutions to the hotel market and related industries.Generates the Right Client Messages 100% of the Time.Our PR services focus on marketing content, search, and social media. We generate the right messages for client audiences 100% of the time. This is essential to close sales.Tech Companies, do you want to increase sales and influence? Call or email Michael Squires, president of Softscribe Inc., at 404-256-5512 or mbs(at)softscribeinc.com to set up a discovery meeting and brainstorm a few marketing and PR ideas.Please give us a shout now, or visit www.softscribeinc.com. Resources:Microsoft Acquires LinkedIn: LinkedIn Claims Half a Billion Users http://fortune.com/2017/04/24/linkedin-users/Fortune.com, April 24, 2017.How to Build Your Profilehttps://www.linkedin.com/help/linkedin/topics/6042/6043LinkedIn Profile - Overviewhttps://www.linkedin.com/help/linkedin/answer/15493?lang=enLinkedIn Sales Navigatorhttps://business.linkedin.com/sales-solutions/sales-navigator"Target the right buyers, understand key insights, and engage with personalized outreach."

The death of cash in travel?

EyeforTravel 19 March 2018
E-wallets, currency cards, peer-to-peer exchanges, and of course credit and debit cards, cash is now having to compete with a host of alternatives looking to be more secure and convenient than the traditional payment method of travellers. From WeChat Pay and Alipay in China, iDeal in the Netherlands, Sweden's Klarna, and Sadad in Saudi Arabia, e-wallets are soaring in popularity to the extent that cash is used weekly by only 25% of Swedes and the value of e-wallet transactions now runs into the trillions of dollars in China notes the report.Ovidiu Olea, founder and chief executive of Hong Kong-based fintech start-up Valoot, says Alipay and WeChat Pay are now part of the fabric of commerce in China. "More than just replacing cash, they have successfully replaced plastic as well. They have leapfrogged other parts of the world where there is a move to contactless and instead they have delivered convenience through QR codes," he says.The fintech sector is also jumping into the market using low-cost technology infrastructure and operating on razor thin margins. These innovative services are leveraging the mobile revolution to offer payment cards controlled by mobile apps, which allow for a high degree of flexibility in exchanging currencies. As Ian Strafford Taylor, chief executive of currency card company FairFX, says: "The pre-paid card market began to take off when consumers started to realize that high street banks were offering them a bad deal on exchange rates and fees for spending and withdrawing cash abroad. Debit and credit cards may be an easy option to default to, but the hidden fees soon start to pile up over the course of a holiday."Proliferation in cash alternatives is causing some in the industry to believe that the days of cash are numbered. "Cash is in demise," says Alex Fitzpatrick, head of global payments at travel commerce company Travelport. "We will be a cashless society eventually," she adds. In her opinion governments want to move payments to a digital platform to increase oversight and transparency. Businesses would also prefer to do without cash.However, for Thomas Helldorff, Worldpay's vice president for vertical growth in airlines and travel, "Cash will still be a relevant factor when people go abroad and pay," as catering "for every traveler from every country you would have to integrate every single form of payment out there. Not a lot of them have, so far, managed to get global reach. It has taken the likes of Visa and Mastercard decades to get there."The report finds that although consumers in some countries are highly engaged in the digital revolution sweeping payments, there is strong divergence between markets. In Germany and Austria for example, a strong preference for cash remains, with Germans carrying the most cash on average among European consumers. They also prefer to pay using bank transfer when shopping online and shy away from credit cards in comparison to Italy, for example, demonstrating that even within the EU there is a high degree of variation. Localisation needs to extend beyond language and cultural elements to payment methods for travel brands.Therefore, cash is a long way from finished but the travel industry will need to pay far more attention to the alternatives which are rising in markets around the world.Download this free report now to understand how payments are diverging and how you can take advantage of the new environment as a travel brand through detailed analysis alongside insights from:Daniel Greaves | Senior Manager, Marketing, Payments | Amadeus ITDavid Nunn | Head of Braintree EuropeRichard Cole | Chief Marketing Officer | Caxton FXShachar Bialick | Founder and Chief Executive | CurveJorge Rodriguez | Marketing and E-commerce Manager | easyHotelEdward Chandler | CCO | eNett InternationalPeter Quinn | Payments and Revenue Systems Lead | EurostarIan Strafford Taylor | Chief Executive | FairFXPaul Van Alfen | Global Head of Airlines and Travel | Ingenico ePaymentAnouska Ladds | European Head of Airlines, Hotels and OTAs | MastercardBen Jackson | Director of Mercator Advisory Group's Pre-paid Advisory | Mercator Advisory GroupAlex Fitzpatrick | Head of Global Payments | TravelportOvidiu Olea | Founder and Chief Executive | ValootThomas Helldorf | VP for Airlines and Travel | Worldpay

Travel Appeal is an Innovate.AI competition Finalist

Travel Appeal 16 March 2018
Innovate.AI is a Global Startup Competition, presented by Microsoft Ventures, Madrona Venture Group, Notion Capital and Vertex Ventures Israel.It involves companies from all over the world that are applying artifcial intelligence (AI) to innovate industries and improve people's lives.In particular the themes and focus areas emerged are (but not limited to):* Healthcare* Financial Services* HR* Sales* RetailThere are 3 Regional Competitions Around the Globe -North America, Europe, Israel- and an 'AI for Good' category- gives to the top fnalist globally that is responsibly harnessing the promise of A.I. to positively impact people's lives and the world.As European fnalists now we move on to the fnal judging portion of the competition.With the aim to develop the power of A.I. & machine learning and help highpotential startups to get the access to capital, the 3 winning startups receive a $1,000,000 USD investment, with a total prize pool valued at $5,500,000 USD.We will partecipate at the fnal live pitch in London on the 20th of March, showcasing our way to improve Travel Industry with A.I.We can't wait to fnd out who will be the winners!

Beekeeper Wins HTNG's 2018 TechOvation Award

Beekeeper 15 March 2018
The 2018 TechOvation Award was presented yesterday to Beekeeper by Hospitality Technology Next Generation (HTNG) during the HT-NEXT Award Ceremony in San Diego. The TechOvation Award recognizes companies for innovative products new to the marketplace from 2017 or coming in 2018. Beekeeper earned the coveted award for its workplace app that digitizes hospitality workers who don't sit behind a traditional desk and don't have access to work email. By connecting operational systems and communication channels within one secure, intuitive platform, Beekeeper is helping hoteliers exchange information, share property updates, and communicate best practices within or across departments in 30 languages."The Beekeeper app uses both factors of convenience and mobility that we see rapidly growing in the hospitality industry," said Michael Blake, CEO of HTNG. "We recognize Beekeeper for their innovation and are very happy to announce them as HTNG's 2018 TechOvation Award Winner!"The TechOvation Award Contest began in December with contestants producing creative videos featuring their products. During the first round of the competition, Beekeeper was chosen as a semi-finalist after its video explained how the app connects desk and non-desk employees across locations and departments in real time via mobile or desktop, and how its intelligent dashboard improves internal communications and streamlines business processes. During round two, and after presenting its workplace app solution to a panel of 34 distinguished judges comprised of individuals of HTNG's global leadership councils, Beekeeper was named a Top 3 Finalist. In the final round, it was the audience of more than 600 hospitality technology professionals that ultimately voted Beekeeper as hospitality's most-innovative technology solution for 2018."Because hotel employees do not have traditional desk jobs, and therefore emails are ineffective, many properties rely on bulletin boards for internal communication, and it isn't resonating well with today's employees, especially Millennials," said Corey McCarthy, Beekeeper VP of Global Marketing. "We entered the TechOvation Award Contest because we are successfully accomplishing what no one else can, the ability to reach every single hotel employee via a web platform, mobile app and digital signage. This critical information app is also integrating with other popular applications and seamlessly bringing other tools and information to hotel employees' fingertips, such as scheduling shifts and managing tasks in real time."Hoteliers are unaware that a workplace app of this magnitude exists, and being named the 'most innovative' technology of 2018 signifies that the industry is in dire need of this digital transformation," she said. "Beekeeper is proud to have been among such prestigious companies vying for this top honor. We owe this achievement to our staff and development team who share our vision for success. We would also like to thank HTNG for creating this award program that recognizes technological disruptors and rewards them for their unwavering commitment for enhancing the guest experience."About Hospitality Technology Next Generation (HTNG)The premier technology solutions association in the hospitality industry, HTNG is a self-funded, nonprofit organization with members from hospitality companies, technology vendors to hospitality, consultants, media and academic experts. HTNG's members participate in focused workgroups to bring to market open solution sets addressing specific business problems. HTNG fosters the selection and adoption of existing open standards and also develops new open standards to meet the needs of the global hospitality industry.Currently more than 400 corporate and individual members from across this spectrum, including world leading hospitality companies and technology vendors, are active HTNG participants. HTNG's Board of Governors, consisting of 21 top IT leaders from hospitality companies around the world, itself has technology responsibility for over 2.5 million guest rooms and world-leading venues. HTNG publishes workgroup proceedings, drafts and specifications for all HTNG members as soon as they are created, encouraging rapid and broad adoption. HTNG releases specifications into the public domain as soon as they are ratified by the workgroups. For more information, visit www.htng.org.

NAVIS Raises the Bar to Achieve Highest Level of PCI DSS Level 1 Certification

NAVIS 15 March 2018
NAVIS, the leader in reservation sales and marketing technology for the hospitality industry, today announced that it achieved Level 1 Compliance with the Payment Card Industry (PCI) Data Security Standard (DSS). The company has now reached the highest industry rating any business can attain for payment data security.The PCI standard is the most rigorous payment-card security standard available globally and is designed to minimize the exposure of credit card data to risk of fraud or compromise. NAVIS recently underwent a stringent independent audit to ensure that it meets industry best practices and security controls required, surpassing all expectations and passing with flying colors.Amber Mayer, Vice President of Product Solutions at NAVIS explains, "Although the PCI Standard is more commonly associated with merchant activities, call centers and technology partners that capture sensitive data must also follow strict security protocols before their operations can be deemed safe for capturing guest information."Data security and breaches are still making headlines in the hospitality industry. According to a 2016 Verizon report, the accommodation (lodging) industry was second only to financial services when it comes to being impacted by security breaches. Security experts are even advising travelers to be on heightened alert when using hotels."Some hotels are not in compliance and don't even know it," adds Mayer. "There are significant penalties associated with noncompliance including lawsuits, audits, fines and even losing the ability to process credit card payments. The level of liability hoteliers and vacation rental owners carry is high, so it's more important than ever they choose technology partners who've been certified by approved 3rd party PCI auditors.""We take data security seriously, and have invested heavily these last few years to ensure our technical and behavioral practices meet the most demanding requirements required for PCI DSS Level 1 certification," said NAVIS CEO Kyle Buehner. "Our clients and their guests demand that sensitive information is never compromised; achieving this standard reassures them of that."To learn why leading lodging providers and management companies rely on NAVIS technology and services to help them maximize direct booking revenue and guest service, please visit TheNavisWay.com or call 866-712-3439.

Guestline launches new website solutions in partnership with Journey

Guestline 15 March 2018
The Websuite products, powered by Journey, are integrated to the Guestline platform and together provide a holistic approach for hoteliers to manage the customer journey from guest acquisition and conversion through to long-term retention.The new combined product suite offers a website platform, online booking conversion tools, and dashboard fully integrated into Guestline's internet booking engine, distribution and property management platforms. These are also complimented by web design, email marketing and search engine marketing services, all developed specifically for the hotel industry.With the subscription service, hotels will get a professionally designed website, fully accessible by mobile, ipad and computer. This site and the full range of services and software on offer can be managed through the 'Hotel Lobby' back office application, which has been designed to bring all aspects of managing direct bookings into one place.Rupert Gutteridge, sales and marketing director, Guestline, said:"As the hospitality industry realises the value of digital marketing in creating an engaging experience for guests and driving direct bookings, we've created an effective range of website solutions beyond our PMS and distribution platforms that make it easier for hoteliers to take control of their marketing and identify opportunities to maximise their online revenue."With their expert knowledge of the hotel sector, we're confident our partnership with Journey will equip our customers with the skills they need to evaluate their existing systems, determine how to bring their brand to life online and approach their digital marketing in a smarter, more engaging and more profitable way."As the market leader in cloud-based hospitality technology, Guestline provides end-to-end property management, channel distribution and digital marketing solutions to hotel groups, independent hotels, serviced apartments and pub companies across the globe.For more information, please visit Guestline.com.-ends-

Agilysys to Sponsor Crescent Hotels & Resorts Leadership Conference

Agilysys 15 March 2018
ALPHARETTA, GA. -- Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that the company is a sponsor of the 2018 Crescent Hotels & Resorts Leadership Conference to be held March 19-21 at the Sheraton Bay Point Resort in Florida.Crescent Hotels and Resorts is an award-winning, premier hotel management company in North America. The annual Leadership Conference is attended by a variety of corporate as well as regional leaders in hospitality, such as general managers and sales directors, and the three-day event features a tradeshow and opportunities for attendees to network at the evening receptions and luncheons throughout the event."We are proud to be a sponsor of the Crescent Hotels and Resorts Leadership Conference," said Don DeMarinis, Senior Vice President Sales, Americas at Agilysys. "As a leading hospitality solutions vendor, we're committed to helping management companies like Crescent streamline operations, increase profitability and enhance guest service through their investment in technology. We are pleased to support Crescent Hotels and Resorts at this great event, and look forward to meeting with conference attendees to discuss best practices in hotel solutions."Agilysys offers a wide array of best-of-breed software solutions and services to hotel and gaming properties. Its product suite includes award-winning systems for point-of-sale, property management, inventory and procurement, business intelligence, payment, reservations and table management, workforce management and more. Focused on developing scalable next-generation solutions, Agilysys is setting new standards for success with software applications that streamline efficiency and enhance guest service.About Crescent Hotels & ResortsCrescent Hotels & Resorts is an award-winning, nationally recognized, top-3 operator of hotels and resorts. Crescent currently operates over 100 hotels, resorts & conference centers in the US and Canada. Crescent is one of the few elite management companies approved to operate upper-upscale and luxury hotels under the brand families of Marriott, Hilton, Hyatt and IHG. Crescent also operates a collection of legendary independent lifestyle hotels and resorts under Latitudes Collection, Lifestyle by Crescent. Crescent's clients are made up of hotel REITs, private equity firms and major developers. For more information, please visit http://www.chrco.com or connect with Crescent on LinkedIn.About AgilysysAgilysys is a leading technology company that provides innovative software and services for point-of-sale (POS), property management (PMS), reservation and table management, inventory and procurement, workforce management, analytics, document management, and mobile and wireless solutions exclusively to the hospitality industry. Our products and services allow operators to streamline operations, improve efficiency and understand customer needs across their properties to deliver a superior overall guest experience. The result is improved guest loyalty, growth in wallet share and increased revenue as they connect and transact with their guests based upon a single integrated view of individual preferences and interactions. We serve four major market sectors: Gaming, both corporate and tribal; Hotels, Resorts and Cruise; Corporate Foodservice Management; and Restaurants, Universities, Stadia and Healthcare.Agilysys operates across North America, Europe, Asia-Pacific, and India with headquarters located in Alpharetta, GA. For more information, visit www.agilysys.com.PR Contacts:MediaRobert Shecterle, Agilysys, Inc., 770-810-6046, Robert.Shecterle@agilysys.comInvestorsRichard Land, Norberto Aja or Jim Leahy, JCIR, 212-835-8500, agys@jcir.com

Milestone Announces Spring 2018 Edition of Milestone Digital Presence Cloud with New User Interface

Milestone Internet Marketing 15 March 2018
San Jose, CA -- At the annual SMX West Conference today, Milestone Inc. announced the upcoming launch of the Spring 2018 edition of Milestone's Digital Presence Cloud. "We are very excited about this new release," Said Milestone CEO, Anil Aggarwal, "The new user interface is gorgeous, and provides advanced features at a click," continued Mr. Aggarwal.Milestone's Digital Presence Cloud helps multi-location or multi-person businesses with their digital marketing. Milestone's platform provides Content Management, local search, review monitoring, social media monitoring and analytics for any business that needs to drive traffic to physical locations. Hotels, retailers, financial institutions, doctor's offices and auto suppliers are just some of the businesses that can benefit from Milestone's platform.The Spring 2018 version of Milestone's Digital Presence Cloud brings several new features designed by digital marketers for digital marketers:Unified platform: The tools that are part of the Milestone Digital Presence Cloud are now part of an integrated enterprise-ready omni channel platform to create a seamless experience across tools.Modernized and completely redesigned UI: The new UI provides a simplified user engagement to make the job of managing your web content, local presence, reviews or social media content fast and simple.An Integrated personalization framework: Milestone DPC provides an integrated personalization framework to drive a personalized web, email and ad experience for Milestone customers. Create personalized content in just a few clicks that is consistent and engaging.Revamp of several features: The 2018 Milestone DPC release provides significant enhancements to several existing features, including:Support for multi-location or multi-person businessOmni-channel individual insights as well as competitive insightsUnified reporting for Paid, Organic, Social Media, Local and ReviewsLocal platform with strategic partnerships with major online directory sitesIntegrated review monitoring & response management across 100s of sitesEvent Management and publishing to your websiteSocial Media content management, publishing and community managementIn-depth Customer Journey analyticsREST API based Integration layer with integrations across 50+ platformsFully automated email delivery of professional performance reportsSite-independent features: Many of the widgets available in the Digital Presence Cloud can now be deployed on non-Milestone websites"This latest release of the Digital Presence Cloud continues our ongoing missing to create software and services that help make the life of the digital marketer easier," said Mr. Aggarwal. "Location-based businesses especially are in need of a central platform from which to manage everything from their website and local pages to local search and reviews," continued Mr. Aggarwal.The Spring 2018 version of the Milestone Digital Presence Cloud will be generally available in the second quarter of 2018. Milestone customers will be automatically migrated to the new platform. For more information about the Milestone Digital Presence Cloud, contact Milestone at 1-408-200-2211 or visit our website at www.milestoneinternet.com.

HospitalityUnited.Club brings together the who's who of the industry in Berlin

eRevMax 14 March 2018
HospitalityUnited.Club, a consortium of travel technology companies hosted an exclusive party in Berlin on 7 March, 2018. The high energy event, sponsored by Agoda, Amadeus, Fornova, InnoVel, LiveOS, Newhotel Software, Roiback, RateTiger and Sojern brought together peers from the hospitality industry at Funkturm Restaurant located in the historic Radio Tower in the German capital.HospitalityUnited.Club brings together hotels and technology providers in an informal setting to exchange ideas and knowledge while having a good time. Conceptualized by eRevMax, the consortium has been hosting a series of networking events called 'Cocktails & Conversations', offering an interactive platform for collaboration opportunities."This is turning into one of the most happening parties within the hospitality industry providing space for the attendees to build relationships and experience the benefit of collaborating with each other," said Reuel Ghosh, Group CEO, eRevMax."This was a really good, intimate forum to meet industry peers in a fun setting. Catching up with new contacts over drinks is a great way to build a strong relationship and always gives you something to relate and talk about in the future. I was blown away by the quality of the event and how efficiently it was organized," said David Ezquerro, Global Partnership Manager, Roiback.HospitalityUnited.Club will continue to host parties, webinars and events throughout the year. To know more, click here.About HUCHospitalityUnited.Club brings together hotels and technology providers in an informal setting to exchange ideas and knowledge while having drinks and fun. It is a social platform for like-minded professionals. Hospitality United events are starting to have their fame around key travel shows such as ITB, WTM, HITEC where we are having drinks at exclusive locations just after the show. Join HUC to get the latest in innovation and hospitality trends in a relaxed setting. For more details, contact marketing@hospitalityunited.club

Market-leading contribution to hotel revenue earns SiteMinder a gold Top hotel Star Award

SiteMinder 14 March 2018
The value of revenue growth to an industry rife with increasing competition has this week been recognized at the 2018 Top hotel Star Awards held in Hamburg, Germany. The esteemed program presented one of its highest honors - the Gold Award for the category of 'Hotel Sales Promotion' - to the global hotel industry's leading cloud platform, SiteMinder, for the material impact felt by hotel users of its holistic suite of guest acquisition solutions.Responsible for generating 72.6 million hotel bookings and over $21.7 billion in hotel revenue in 2017, SiteMinder's solutions include the hotel industry's most widely-adopted channel manager, a hotel website creator and direct booking engine, real-time pricing intelligence, and a connection to the worldwide network of travel agents. The Gold Award marks the company's fourth consecutive Top hotel Star Award win, as voted by the editors and readers of Germany's most widely-circulated trade publication, Top hotel.Speaking on the goal of the awards program, Top hotel editor Thomas Karsch says, "When hotel residents review a stay in a hotel, they first think of friendliness and readiness to provide service ... facilities and equipment are frequently unnoticed or presumed."The past year has seen SiteMinder's hotel customer base grow to more than 28,000 globally, supported by deals with a number of renowned hotel chains - including Imlauer Hotels, Barcelo Hotels & Resorts, Pestana Hotel Group and TFE Hotels - that have presence in Germany and the broader DACH region. Local independent hotels have also benefited from using SiteMinder's platform, such as Hotel & Gasthof zum Hirsch, a 128-year-old boutique property which enhanced its presence online to grow direct bookings by more than 18 percent and lower bounce rates on its hotel website.SiteMinder's regional manager - DACH, Clemens Fisch, who accepted the award Sunday, says, "It is humbling for SiteMinder to be recognized in such an established, innovative hotel industry as Germany's. This win is testament to the immeasurable role of technology in driving the acquisition of guests for hotels, effectively and affordably, and we are delighted to provide this role for hoteliers in Germany and around the world."The annual Top hotel Star Award program recognizes suppliers from 14 other categories, including hotel design, food & beverage, and service. Around 100 suppliers were nominated this year to attract more than 4,300 votes in total.About SiteMinderAs the leading cloud platform for hotels, SiteMinder allows hotels to attract, reach and convert guests across the globe. We serve hotels of all sizes with award-winning solutions for independents and groups alike, wherever they are in the world.SiteMinder's products include The Channel Manager, the industry's leading online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; Prophet, the real-time market intelligence solution that takes the guesswork out of pricing rooms; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world's major global distribution systems. With more than 28,000 hotel customers and 550 of the industry's top connectivity providers as our partners, today we have presence in more than 160 countries on six continents.For more information, visit www.siteminder.com.

A Decade of Review Excellence: TrustYou Celebrates Its 10 Year Anniversary

TrustYou 14 March 2018
To celebrate 10 years of review excellence and as a token of appreciation to TrustYou customers, TrustYou today announced a special promotion: interested hotels buying a 12-month license of the full platform or any single feature of TrustYou will receive 6 months for free. This promotion is valid from today 14 March to 30 April 2018 applies to new and existing clients."We started TrustYou back in 2007 with a clear vision in mind: we wanted to make the most out of guest feedback so that it could be more easily managed by hotels while being valuable to travelers at the same time", says Benjamin Jost, co-founder and CEO at TrustYou.From only a small team of 2 founders in Munich, Germany, the company grew to an internationally operating enterprise with offices in San Diego, Cluj, Singapore, and Tokyo with 140 employees and counting. In 2017, TrustYou was acquired by Recruit, the Japanese giant internet and media group and one of Japan's most valuable companies - with a current market valuation of $40Bn on the Tokyo stock exchange."We look back on the past 10 years of TrustYou and we are grateful to everyone who made the company a success: all our great clients, partners, and investors that have trusted and continue to trust us. Most importantly, we are thankful for our exceptional team and all of their individual and dedicated hard work that has propelled TrustYou forward. We are excited to be a part of the TrustYou Adventure together", says Jakob Riegger, co-founder and COO at TrustYou.For more information about the special promotion, visit the TrustYou promotion website.Find more information on TrustYou and the guest feedback platform on www.trustyou.com.

Thunder Valley Casino Resort Shifts to RFID Technology for High-Efficiency Uniform Operations

InvoTech 14 March 2018
LOS ANGELES, CA - InvoTech Systems Inc. announced the recent upgrade of its Uniform System at the Thunder Valley Casino Resort. InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID technology to increase profitability for hotels, resorts, casino operators, sports arenas, convention centers and theme parks. The InvoTech System installed at the Thunder Valley Casino Resort manages the Uniform inventory for over 2,000 employees, and the property joins InvoTech's extensive client portfolio of RFID Uniform systems worldwide. Click here for more information on InvoTech's Linen, Laundry and Uniform Systems.InvoTech's Uniform System establishes a perpetual uniform inventory and has extensive reporting capabilities to determine and forecast appropriate uniform purchases. The system tracks uniform inventory without manually sorting and hand-counting. Uniform cleaning costs are entered into InvoTech and reports may be quickly generated to audit laundry expenses to update budgets. The improved processes and information provided translates to significant cost saving benefits by eliminating losses, reducing purchases, and lowering laundry expenses and labor costs.The RFID technology upgrade will provide additional cost-saving benefits by automating manual tasks that were previously required. Specialized waterproof RFID tags are discreetly attached to each uniform piece. The InvoTech Uniform System automatically tracks RFID tagged uniform pieces when issued to employees and as it is shipped to and received back from the laundry. Previously, garments were manually scanned one-at-a-time, a time consuming process that now will be eliminated."We've been using the InvoTech uniform system for 15-years and it really proved to be efficient and reliable. Knowing our uniform inventory is an important investment, we rely on the system to manage our entire uniform inventory and the employees' assignments. Now, with the upgrade, we can see how the RFID technology can improve our operations" said Kristina Hunter, Manager of Internal Maintenance and Uniforms at Thunder Valley CasinoThe RFID technology allows for multiple uniforms to be processed simultaneously and automatically, and the recordkeeping is also automated. The system integrates with automated uniform conveyors to distribute the uniforms to employees, and to automatically record which uniforms are taken by employees.Oswald Lares, InvoTech director of sales, said, "By upgrading their uniform systems our customers automate their uniform operations. InvoTech customers see an ROI in the first year by eliminating losses and reducing purchases. The InvoTech RFID technology instantly provides additional savings through increased efficiency. More than 500 properties worldwide rely on InvoTech's Uniform System to increase profitability through more efficient operations and processes."The InvoTech Uniform System is a paperless "green" system. The System includes an electronic signature capture terminal that records employee signatures when uniforms are assigned, which eliminates the need to print reports to obtain signatures. In addition, all system reports can be viewed on the screen or generated to PDF files to be easily viewed or shared, which also facilitates a paperless "green" system.InvoTech has over 500 of satisfied clients worldwide in more than 30 countries, including hotels, resorts, casinos, theme parks, stadiums, arenas, convention centers, medical centers, cleanrooms, and laundries. Why InvoTech? Because major brands like Hyatt, Marriott, Ritz-Carlton, Hilton, MGM International, Wynn Resorts, Caesars Entertainment, Universal Studios, LEGOLAND, Intel, Pfizer, Madison Square Garden, and Staples Center rely on InvoTech Systems to provide operational efficiency, full-accountability, and turn-key solutions for laundry, linen and uniform management. See what our clients are saying about us.About Thunder Valley Casino ResortThunder Valley Casino Resort has been in the elite ranks of AAA Four Diamond award-winning resort destinations since 2011. Located 30 miles east of Sacramento, Thunder Valley Casino Resort offers 250,000 square feet of gaming space - including over 3,000 and video machines, 113 table games and a live poker room with space for 210 players.Thunder Valley has 14 restaurants and bars, including High Steaks Steakhouse, Red Lantern and a 500-seat Buffet as well as Mingle Bar, Falls Bar, Thunder Bar and High Steaks Bar. Thunder Valley Casino Resort is also home to a luxury, 17-story hotel with 408 rooms, including 40 suites and an expansive outdoor pool complete with private cabanas and Coconut, a poolside bar.The Spa at Thunder Valley features a wide variety of treatments including the exclusive 24-carat gold leaf facial. Also on property is a 3,700-space parking structure that leads guests directly into the casino and hotel. For more information on upcoming promotions, entertainment and ticket sales, or to make a reservation at Thunder Valley's AAA Four Diamond resort, visit www. thundervalleyresort.com.The United Auburn Indian Community opened Thunder Valley in June 2003.

Milestone Announces Milestone Pages: Schema-powered Local Pages for location-based businesses

Milestone Internet Marketing 14 March 2018
HIGHLIGHTSMilestone Pages, dynamic local pages with locator engine, powered by Milestone CMS and Milestone Local for retailes, automotive suppliers, banks, medical industry and any location-based businessVoice-search enabled local pages with features like automated geo identificationAdvanced SEO-friendly features that help local pages outrank content by 3rd party review sitesAMP supportAdvanced engagement features like products and services, FAQ pages, local events, tips and team pagesEmbedded location-specific reviews to provide greater confidence to consumersCustom designs that are brand-friendly and seamless with your website presenceSan Jose, CA -- At SMX West in San Jose, CA today, Milestone Inc. announced the immediate availability of Milestone Pages, Milestone's new solution designed to help location based businesses with multiple locations highlight location information for consumers. "Milestone Pages is an important new product for Milestone," said Milestone CEO, Anil Aggarwal. "Milestone Pages leverages the power of our award-winning CMS and Location platforms to create location pages that leverage the latest technologies to create engaging and easily found local pages for our customers," continued Mr. Aggarwal. Milestone Pages provide several advanced features for owners of retailers, financial services organizations, local health providers, automotive companies and any location-based business with multiple locations:Fast, accurate, location-specific pages with store locator. Milestone pages allows local businesses to present location-specific pages, powered by a store locator to help consumers find nearby locations quickly and easily.Schema-powered content for higher search rankings. Milestone pages leverage Milestone's over 20 years of experience with SEO. Schema tags wrap content like embeded reviews and hours of operation to create an ideal search experience that is voice-search friendly and outranks 3rd party sites like Yelp.Geo-aware content. Milestone Pages automatically identify a user's location and provide a listing of nearby locations for quick and easy access.Showcase location-specific reviews. Milestone Pages can provide embedded, location-specfic reviews to provide consumers with a greater degree of confidence when they shop.Unique designs with deep content. Milestone Pages are not "template" based and are designed with custom looks to create a unique brand experience and to provide the ideal amount of content consumers want in a location page.Milestone Pages also provides a number of Milestone-unique features to make the local page experience better for consumers and more rewarding for businesses:Showcase products and services. Milestone Pages can showcase locally available products and services with features like expandable accordions that are mobile friendly and give consumers a richer experience.Frequently Asked Questions. Provide consumers with a greter degree of shopping confidence with frequently asked questions. FAQ content is also ideal for making your location pages voice search friendly whe consumers search for speficic questions using mobile devices.Dynamic local events listings. Enhance your community membership by adding local events to your local pages. Locally relevant events can be added automatically from a variety of highly relevant event "types."Tips and team pages. Give greater transparency to consumers by highlighting your local teams and by providing a dedicated "tips" and "how to" section on your local pages.Milestone Pages are powered by Milestone Local and Milestone CMS - both products nominated for a 2017 US Search award and recognized for their increadibly power, sophistication and ease of use. Milestone Pages are available immediately and come with Milestone's unique "software + services" model that allows businesses to leave the design and execution of their local pages to Milestone's design experts. "Location based businesses have enough to worry about on a daily basis without having to become designers and programmers," said Anil Aggarwal, Milestone CEO. "Milestone Pages brings the same exceptional software and service combination to the local pages arena that Milestone has used for over 20 years in website design and development," continued Mr. Aggarwal.For more information about Milestone Pages, contact Milestone at 1-408-200-2211 or visit our website at www.milestoneinternet.com/products/milestone-cms/localpages.aspx.

Aptech Computer Systems Announces Strategic Partnership with Inova Payroll

Aptech 13 March 2018
Pittsburgh, PA - Aptech Computer Systems, Inc., one of the leading hospitality accounting and business intelligence technology companies, announced a strategic partnership with Inova Payroll, a national payroll and human resources service provider.Aptech customers who select Inova's payroll and HCM technology will be able to view payroll expenses in Aptech's accounting systems, PVNG and Profitvue, and see labor information in Aptech's hospitality business intelligence application, Execuvue."This partnership brings a new level of convenience and expanded service to the customers of both our companies," said Farsheed Ferdowsi, Inova Payroll's founder, president, and CEO. "My team's experience in providing value to the hospitality industry dates back almost 20 years, and we know it's important for hotel owners to have a 360-degree view of their business. That's what we're able to do through our partnership with Aptech."Payroll and time and labor management are essential components of hotel operations and are key data points in property budgeting and forecasting. The quicker hotel operators can manage these functions and share that data with BI and accounting software the more profitably they can manage their business using timely information."Our clients tell us they need payroll and HR services that accommodate the unique requirements of the hospitality industry," said Cam Troutman, vice president of Aptech. "I think our customers will appreciate Inova's industry experience and benefit from the automated flow of data between our systems in managing their businesses. Both companies started out as boutique, customer-centric businesses. Our companies also share a passion for providing a smooth customer experience that will benefit our mutual clients."About AptechAptech Computer Systems, Inc., based in Pittsburgh, Pennsylvania, is the only provider of a fully integrated enterprise accounting, hospitality business intelligence and planning ecosystem to the hospitality industry. All of its clients are companies like yours, which own or manage hotels. Its solutions help customers at both the corporate and property levels understand their financial and operational data for faster goal achievement.The company is renowned for introducing business intelligence into the hotel industry, and offers a solid resource of hospitality professionals. Aptech is an IBM Software Value Plus partner and Premier Solution Provider, as well as a Prophix Premier Business Partner.Incorporated in 1970, Aptech's state-of-the-art back office, true hospitality business intelligence and enterprise planning solutions are 100% hotel specific. Solutions include PVNG, Execuvue, and Targetvue. Clients comprise over 3,500 properties - including large chains, multiple-property management companies and single-site hotels. Execuvue is registered to Aptech Computer Systems, Inc. All other trademarks are owned by their respective holders. For more information please visit www.aptech-inc.com. About Inova PayrollCombining a dedication to employer success with innovative service and technology, Inova Payroll provides smart payroll and HR solutions to employers across the United States. The company's services range from simple payroll for businesses with tens of employees to robust human capital management solutions for those with 1,000+ employees. In 2016 and 2017 Inova Payroll earned a spot on the Inc. 5000 list of fastest growing companies. Inova Payroll is headquartered in Nashville with six offices in Georgia, Ohio, Pennsylvania, and Tennessee. For more company information, call 888-244-6106 or visit inovapayroll.com.

Del Lago Resort & Casino is Engaging Guests with Intelity

Intelity 13 March 2018
Orlando, Fla. -- The Del Lago Resort & Casino is proof that the right mobile app will drive guest engagement and revenues. Since opening the hotel in July, which includes a European-style Spa and a 3,700-square-foot banquet facility, guests are initiating approximately 10,000 engagements a month with the property through the Intelity ICEapp and ICEbedside tablets. Analytics show that people are looking at resort and casino information daily via the app, and as a result, more than $25,000 in additional room service revenue has already been generated."The Del Lago Resort & Casino is ahead of the curve when it comes to technology," said Del Lago's Crystal Paolelli. "We believe strongly in the digital guest experience, which includes offering a mobile app so guests have easy access to information everywhere during their stay, and keeping that app front-and-center in guestrooms. With ICEbedside tablets strategically located on night stands, we are making it extremely convenient for people to order room service, request valet service, ask housekeeping for an extra pillow, make a restaurant reservation, schedule a treatment and much more. ICEbedside even gives guests control over some of the in-room technologies, like lights and the TV."Before the hotel opened, we researched several mobile app developers and found the Intelity guest service platform to be the easiest to navigate and use; plus, it has the most integrations with our existing property systems," she said. "We also like that ICEbedside is streamlined; there's no clutter, just convenience. It's a nice fit with our design aesthetic. Guests love it, and they are using it throughout their stay."Located at 1133 State Route 414 in Waterloo, N.Y., the Del Lago Resort & Casino features a 94,000-square-foot casino, 205 guestrooms/suites, a 24-hour fitness center, and business center. The property also features multiple restaurants, including Portico by Fabio Viviani, a French Quarter-inspired Farmers Market Buffet, the Centrifico bar, a 4,200 square-foot food court."The Del Lago Resort & Casino is the gateway to the Finger Lakes region," said Gregg Hopkins, Intelity chief sales and marketing officer. "It's a Las Vegas style venue in every way - especially the investment in guest-facing technology. We are honored that Del Lago is so pleased with the ICEapp and ICEbedside tablets. Whether guests are looking for basic property information or they want to use the device as an alarm clock, to listen to hundreds of international radio stations, check the local weather or change the atmosphere of the room, Intelity is just a touch away. By combining the luxury of Del Lago with Intelity's engagement tools, guests are happy and more likely to return again and again."For more information about the Intelity Guest Service Platform, click here.

Beekeeper Offering 31 Point GDPR Assessment Checklist to Hoteliers Preparing for Compliance

Beekeeper 13 March 2018
SAN FRANCISCO, CA -- Beekeeper, a GDPR compliant developer of a digital workplace app, is offering a "31 Point Assessment to Ensure GDPR Compliance" white paper to assist hoteliers in preparing for the European General Data Protection Regulation deadline that goes into effect May 25, 2018. GDPR protects European Union (EU) residents' personally identifiable information against security breaches. Any hotel that does not comply is risking heavy fines."If you operate a hotel in North American, GDPR directly affects your data security standards," said Corey McCarthy, Beekeeper head of global marketing. "Any hotel that provides accommodations to travelers from countries in the EU must comply with GDPR. Beekeeper has already taken the labor-intensive steps needed to become GDPR compliant; we've done the work and believe this document could help any hotel company still building their framework."Our Data Protection Officer, Dr. Amir Ameri, compiled an important list of questions to ask when going through the compliance process," McCarthy said. "The first 10 steps are listed below. To access the full 31 Point Assessment, click here."Beekeeper 31 Point Assessment to Ensure GDPR ComplianceDoes your company process personal data in an EU country or of EU residents? (Personal data is any data that may be used to identify a person, including technical, genetic, cultural, mental, economic, and social information.)Is your company familiar or registered with the EU-US Privacy Shield Framework (https://www.privacyshield.gov/welcome)?Does your company utilize technology to detect and alert a data breach (IDS / HIDS)?Does your Company maintain an inventory of all assets which process (transfer / store) personal data?Are your company's personal data flow channels identified?Is your company technically equipped to search for and permanently remove one individual's personal data?Is the concept of "Privacy by Design" incorporated in your personal data processing products and services?Do you apply a Privacy Impact Assessment in your product or service development lifecycle?Is permanent deletion of personal data according to a standard such as NIST (or other)?Does your company have direct access to all the systems used for their processing of personal data?Disclaimer: These are the questions that Beekeeper has been using internally to assess compliance and, at the request of many colleagues, our CISO has been asked for his recommendations. These are not sanctioned by GDPR. "One of the best ways hoteliers can start their journey to GDPR readiness is by using a secure communications platform that is already compliant," Ameri said. "In April, Beekeeper assembled a team to make sure every box on our 31 Point Assessment got checked. Our task is done. We encourage companies still needing assistance to visit Beekeeper's GDPR Hub and follow our journey to compliance here."Hoteliers with questions about implementing GDPR best practices should visit Beekeeper's GDPR Hub.

7 Reasons Hotels Choose StayNTouch Over Other PMS Solutions

StayNTouch Inc. 13 March 2018
If you're in the market for a new property management system and have done any research, you might have begun to feel that you know less than you did before. That's why StayNTouch has put together a helpful guide to help you compare and learn why their Rover PMS has quickly become the preferred PMS solution for both independents and chains alike.Here are just seven of the many reasons why hotels of all sizes and service levels choose StayNTouch Rover PMS over other PMS solutions.1. Full-Featured PMS FunctionalityStayNTouch offers next-generation PMS technology functionality without the restrictions and overhead costs of being tied down to large, complicated legacy systems. Features and capabilities available in Rover PMS include: integrated booking engine, reservations management, rate and revenue management, group management, housekeeping, distribution/channel management, custom dashboards and analytics, reporting, multi-property management, back office/accounting, , payment integrations, mobile check-in and check-out, self-service stations, marketing automation, PCI Compliant, digital signature capture, and much more.2. Ease of UseSavvy hoteliers know that the goal of PMS technology is to provide the executive management team and front-line employees with tools to run the hotel profitably, not to spend their time learning and managing the technology. StayNTouch offers a high-performing, intuitive and easy to use system so that employees can focus on what matters most - guests. Unlike many other hotel systems on the market, StayNTouch PMS requires minimal training and provides a touch/graphic user experience. Moreover, in an industry with such high turnover rates, the StayNTouch PMS doesn't require excessive training and can avoid frustrations, errors, and costs associated with more cumbersome solutions.3. Cost SavingsThere are definitely cost savings when implementing StayNTouch PMS, and the lower total cost of ownership (TCO) allows hoteliers to re-invest in innovative ideas rather than technological infrastructure. StayNTouch Rover is a cloud-based PMS that can be implemented quickly with the least amount of disruption to the workflow. Unlike on-premise solutions, the cost of entry is substantially lower, and when you grow as a hotel - the scalability and flexibility of the StayNTouch PMS makes it the preferred choice of forward-thinking hotels. Because it is offered on a SaaS pricing model, everything is combined into an all-inclusive monthly fee. That means no more maintenance fee surprises or extra support charges. The investment is also highly manageable from a budgetary standpoint due to the predictable nature of the cost structure.4. Mobile & Self-Serve:StayNTouch Rover mobile PMS enables hoteliers to meet emerging expectations while creating more meaningful interactions between hotel guests and employees. Staff can move about the hotel and still have access to the PMS on their tablets. Accessible and fully functional on any tablet device, a mobile PMS eliminates inefficiencies in the guest experience, like waiting in line at the front desk. Beyond front desk services, a mobile PMS can streamline and improve other functional areas of the hotel. Employees can access the PMS from anywhere on property and use the data to make more informed decisions or resolve issues quickly. Guests can also have a choice in the way they interact with the hotel. With Rover, they can self-check-in or engage with a welcoming staff member face-to-face using a tablet. This includes integrated secure mobile credit card swipe and mobile guest room key encoding. Guests can also reach out to for on-property requests using their preferred methods including smartphone, text, and mobile. Management can monitor guest activity and revenue performance on a tablet, even off-site. By providing more self-service options, hotels can create more touch points with the guest - each one an opportunity to capture valuable data that improves the guest experience and drives more revenue.To access the full guide CLICK HERE or go to http://www.stayntouch.com/resources/7-reasons-why-hotels-choose-stayntouch-over-other-pms-solutions/?utm_source=HospitalityNet_HSyndicate_HSMAI.

Cloudbeds Announces Partnership with Lightspeed

Cloudbeds 13 March 2018
With the integration between Lightspeed and Cloudbeds, hospitality professionals can easily verify a guest's occupancy status and room number and post restaurant charges to the guest's room directly from Lightspeed. The detailed information exchanged between Lightspeed and Cloudbeds permits hoteliers to save time and reduces clerical errors and manual tasks."We are thrilled to integrate with an industry leader like Lightspeed," said Sebastien Leitner, Director of Global Partnerships at Cloudbeds. "It is important for us to partner with innovative solutions providers that complement our value proposition. Together with Lightspeed, we enable an improved guest experience.""Our partnership with Cloudbeds gives our clients a direct connection to a property management suite designed to help hospitality businesses grow," said Julian Teixeira, Lightspeed's Vice President of Sales. "We are very impressed with the Cloudbeds product and team. Their solution is simple, intuitive and very easy to use."About LightspeedHeadquartered in Montreal, Canada, Lightspeed is the most powerful cloud-based point-of-sale solution for independent businesses, in-store and online. Nearly 50,000 retailers and restaurateurs, processing over US $15 billion in transactions annually use Lightspeed to grow and manage their business. Lightspeed can be found in more than 100 countries, powering favorite local businesses, where the community goes to shop and dine. Founded in 2005, Lightspeed has grown to nearly 600 employees, with global offices in Canada, USA, Europe, and Australia.For more information, please visit http://www.lightspeedhq.comFacebook: Facebook.com/LightspeedHQ, Twitter: @LightspeedHQ and Instagram: @LightspeedHQ.About CloudbedsCloudbeds creates cloud-based hospitality software that simplifies the working lives of professional property owners, operators, and employees. Cloudbeds' award-winning software is trusted by tens of thousands of hotels, hostels, vacation rentals and groups in over 120 countries. With over 300 distribution integrations and over $3.5 billion in room sales, Cloudbeds connects to more marketplaces than any software in the hospitality industry. Founded in 2012, Cloudbeds has expanded to over 175 people with offices in San Diego, Sao Paulo, and Dublin.For more information, please visit www.cloudbeds.com or reach us at Facebook.com/cloudbeds and on Twitter at @cloudbeds.

ReServe Interactive Partners with MSI Solutions

ReServe Interactive 13 March 2018
"For the last 20 years, ReServe Interactive has focused mainly on function-only markets, specifically those event facilities that book food and beverage functions without guest room blocks," said Beth Goodell, president and chief marketing officer. "We have thousands of those customers currently using our solutions. With changes in the industry, we saw an opportunity to add a Guest Rooms Control module to our software portfolio and move more prominently into the hotel market where MSI has an excellent reputation. We are excited to launch this partnership and work with their sales team to make ReServe Cloud a staple name when it comes to hotel sales and catering systems."The two companies have already completed development of a bi-directional interface between their systems, ReServe Cloud and CloudPM. This integration will benefit their mutual customers by eliminating double entry of group guest room blocks and providing immediate guest room inventory updates. Mark Loyd, president of MSI Solutions said, "As we continue to leverage our technology platform, we are excited to be able to increase our product and service offerings by partnering with ReServe Interactive and adding their Industry-leading Sales and Catering solution to our software portfolio. ReServe Cloud is an excellent alternative solution in the hotel space, which will compete very strongly against other sales and catering systems. I'm confident our existing clients and new prospects will be excited to learn more about this solution."About ReServe InteractiveReServe Interactive specializes in Sales & Catering, Event Management, Dining Reservations and Table Management software for the hospitality industry and has been helping customers optimize their operations since 1998. ReServe Interactive software is used by more than 20,000 users across 14 markets nationwide including restaurants, catering companies, sports arenas and stadiums, entertainment centers, golf and private clubs, cultural institutions, convention centers, hotels and resorts, universities, wineries and more. The company is located in Livermore, California. To learn more, visit www.reserveinteractive.com.About MSI SolutionsMSI Solutions is a leading supplier of premise and cloud-based hotel technology and guest service solutions since 1990. With an installed customer base of more than 5,800 hotel properties throughout North America, MSI is a one-source solutions provider of fully-integrated hotel technology services. MSI's solutions include property management, CRS connectivity, and secure credit card processing built on our TruCloud platform, as well as premise-based WinPM property management, WinSAM sales & catering, and NiteVision property management systems. For more information, visit msisolutions.com.

AutoYield Dynamic Pricing - A World of Possibilities

AutoYield 13 March 2018
AutoYield has been launched to provide core technology for a range of industries wanting to maximise turnover, while offering customers real-time pricing, based on supply and demand.CEO Martin McConnachie has pioneered the AutoYield platform, which can plug into the existing systems of hotel chains, travel agents, cruise ship lines, airlines, car rental companies, the heavy freight sector, the taxi industry and online retailers."From the business perspective, you're getting a much greater spread of sale based on inventory holdings and you're able to take advantage of peak times to marginally increase your rate and boost the bottom line," Mr McConnachie said."The savvy consumer on the other hand will know when turnover is slow, and pounce on the bargains when the AutoYield system reduces the price."AutoYield's capacity to embed within existing applications for point of sale, retail or distribution allows the automatic monitoring of sales, supply and demand, while generating rate variation within parameters set by any user."It's set and forget - maximising business turnover and offering customers the opportunity to time their purchases for best value," Mr McConnachie said.The development of the ground-breaking AutoYield technology began more 10 years ago, and since adoption by many tourism operators, it's been refined to allow its integration by business platforms of all sizes."This is all about levelling the playing field for all price-sensitive businesses at a time when some might be intimidated by the emerging giants such as Amazon," Mr McConnachie said."The smaller online companies can now compete with the big guys in real time. It's game on. There can be an army of 'Davids' to take on the Amazon-like 'Goliaths'.""AutoYield is not a massive expenditure - it's a simple API into which users can plug their own applications to compete with those much larger operators.""We're confident AutoYield represents the true 'science of profit' - a cloud based, automatic, price yielding plugin - delivering the right price at the right time based on real-time market conditions."Media Inquiries: Adam Walters +61 419 997372

Quinault Beach Resort & Casino Launches KEYPR as Guest Experience Technology Partner

KEYPR 13 March 2018
KEYPR, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today that Quinault Beach Resort and Casino, the Quinault Indian Nation-owned property facing beautiful Ocean Shores Washington, has deployed the first phase of its expansive hospitality platform, with keyless entry to be implemented by May."We pride ourselves in offering the serenity of being so close to Ocean Shores while also providing all the upscale amenities of a luxury resort," said Dean Rubin, Director of Hospitality at Quinault Beach Resort & Casino. "As guest needs continue to evolve, we trust that KEYPR's all-in-one package will ensure we are providing the best user-friendly option when seeking a destination for rest, relaxation, and recreation."Quinault guests and staff now have access to a custom mobile app, in-room tablets, and KEYPR's Guest Experience Management System (GEMS) along with other KEYPR technologies, which combined, will dramatically improve operational efficiency, drive new revenue opportunities, and meet the expectations of today's highly-connected traveler. Additionally, in-room tablets offer access to music streaming and a powerful in-room promotional platform which Quinault management can use to share specials, promotions and events happening in and around the casino. In May, the hotel will launch the second phase of the integration, which includes mobile keyless entry across the entire property- from the indoor and outdoor pools, full-service spa, and all guest rooms and suites."We are thrilled to be launching the KEYPR platform with the team at Quinault Beach Resort and Casino," said KEYPR CEO Robert Stevenson. "With the broadest platform available in hospitality, the value we bring to casino hotels has proven to both streamline and elevate the complete luxury experience. We look forward to greatly impacting the guest experience, and helping the team take their operational efficiency to the next level."About KEYPRKEYPR is a cloud-based guest experience and management platform for hotels, casinos and residences. The platform delivers a friction-free personalized guest experience, while creating new operational efficiencies and driving additional revenue opportunities for property owners and operators. Guests can access a directory of services, including dining, entertainment, third-party content and more through an in-room tablet and custom mobile app. The app also allows guests to bypass the front desk via KEYPR's Keyless Entry. Additionally, owners and managers gain valuable insight through the integrated dashboard (GEMS) and intuitive tools that provide visibility into guest needs before, during and after their stay -- all while easily monitoring operational KPIs across multiple properties. For further information, visit: www.keypr.com

Anna Geraty is ALICE's New England Ambassador

ALICE 13 March 2018
New York, NY - ALICE, the hospitality industry's leading operations technology, welcomes Anna Geraty as Senior Sales Executive of New England.Anna joins ALICE at a time of rapid growth for the company, following its $26M Series B funding in August, and the company's acquisition of concierge technology rival GoConcierge the following month.Anna is a hospitality professional who has worked on property for more than 15 years, amassing a deep understanding of hotel operations, revenue management and sales. With a proven track record at the Pyramid Hotel Group since 2006, Anna excelled in a variety of sales and business development positions and was promoted to Area Director of Sales and Marketing in January 2013. She presided over sales, revenue and marketing efforts for multiple locations, including The Envoy Hotel, the Residence Inn Boston Downtown Seaport, the Residence Inn Boston Back Bay-Fenway, and the Residence Inn Boston Harbor on Tudor Wharf. Anna was also concurrently overseeing Revere Boston Common in Group Sales, Business Travel and Conference Services and Catering.As the Director of Sales and Marketing for Residence Inn Tudor Wharf in 2012, Anna spearheaded her team in attaining Sales Team of the Year. She was also a Care Cup Winner in the same year for achieving the highest gross operating profit percentage and RevPAR Index. Anna graduated with a Bachelor's degree from Boston College.Anna will succeed Head of Sales Wendy Zapach in championing ALICE's growth in New England, allowing the sales leader to direct her focus to management and strategy for the burgeoning team."New England is an emerging tech hub," says Anna. "While hotels have been slower to acclimate, the tide is certainly changing. Hotels in the region are looking to invest in ways to achieve expedient service that will elevate the guest experience."A resident of Boston all her life, Anna spends her free time by the ocean or running. She finished the Boston Marathon in 2014 to fundraise for the Spaulding Rehabilitation Hospital, where she volunteered as Co-Chair of the Young Professionals Group between 2012 to 2015.ALICE is the industry leader in hospitality operations technology. Close to two thousand hotels across the country and around the world have chosen ALICE for the transformative effect joining all hotel staff departments onto a single platform has for improved task management and employee communication. ALICE's guest engagement toolset is also helping its clients deliver exceptional service with cutting-edge innovations like guest-to-staff texting.Head of Sales Wendy Zapach expressed her full confidence in passing on the baton: "Anna is a hotel insider and veteran in New England. I have worked with her personally over the last 12 years and witnessed the growth in her sales & marketing career. As a well-respected, well-known and well-liked hotelier, Anna will be able to open doors and have access to decision-makers from day one."

2017 Review Volume Increases by 27% YOY

Revinate, Inc. 12 March 2018
Global review growth continues to accelerate, up from 22% YOY increase in 2016.The top four sites generated 74% of all reviews, with Facebook entering the top four for the first time and Google doubling its review volume versus 2016.Asian Pacific and Latin American hotels registered the highest average scores.Revinate, the software as a service (SaaS) company that enables hoteliers to transform guest data into revenue, today announced the release of its 2018 Global Hotel Reputation Benchmark Report. Now in its third year, this industry barometer analyzed 132 million online guest reviews from 138,000 properties across 200 countries over the last two years.Among its key findings, Revinate's comprehensive report confirmed a significant increase in global review volume. In 2017, guests wrote 27% more reviews, driving an increase in the average review pace per property from 28 reviews per month in 2016 to 37 in 2017.Hoteliers responded to 29.7% of their reviews, most often to 5-star reviews (32.8%), followed by 2-star (31.2%) then 1-star (28.8% reviews). By region, Asia Pacific and Latin America outperformed the global review response average, while North America and EMEA were slightly behind."With this increase in review volume, we're pleased to see hoteliers mostly keeping pace with their responses," said Marc Heyneker, Revinate co-founder and CEO. "We're also encouraged to see that hoteliers and review sites are getting better at driving guests to write online reviews, an effort that ultimately results in more bookings."As review volume increases, average ratings remain strongReview ratings in 2017 were mostly positive. On average, global travelers rated their hotel stays with a 4.23 score, a slight increase over 2016.In terms of annual increase, Latin American properties experienced the strongest improvement (+1.18%).Google review volume is on the riseWhen examining review distribution, the report found that 74% of all reviews came from the top four review sites: Booking.com, Google, TripAdvisor, and Facebook. Booking.com maintained its lead as the top review aggregator, Facebook entered the top four for the first time, while Google experienced a spectacular increase in reviews, doubling its share compared to last year.In summary, the online review space continues to grow and evolve. According to Heyneker, "We recommend that hoteliers use this report to benchmark their own review management practices. This report showcases how important it is to pay close attention to both emerging and established channels to maintain a strong and positive online presence."CLICK HERE to access the full report.

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