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  • Next Event

    HITEC EUROPE 2019

    Hospitality Industry Technology Exposition & Conference

    April 10–11, 2019
    Palau de Congressos
    Palma, Mallorca - Spain

  • Upcoming Event

    HITEC MINNEAPOLIS

    Hospitality Industry Technology Exposition & Conference

    Minneapolis Convention Center

    June 17-20, 2019

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Black Oak Casino Resort to Implement INTELITY's Guest Experience and Staff Management Platform

INTELITY 18 January 2019
The property will be incorporating the INTELITY platform's custom-branded mobile app and in-room tablets at its hotel, giving guests the opportunity to better manage their experience by placing them in control of their reservations, check-in and check-out, restaurant bookings, and the ability to directly communicate with staff. Black Oak Casino Resort will also use INTELITY's integrated back office dashboard to streamline their operations. The back office dashboard will allow staff to connect directly and efficiently with guests. With it, they can share specials and promotions with more accuracy and frequency, while also gaining real-time visibility into service and delivery activity."We're thrilled to be implementing the INTELITY platform at our resort," says Amanda Silacci, Black Oak Casino Resort's Guest Service Manager. "In our 'always on' business, it is really important that our technology provides a frictionless connection between guest and staff. We believe the INTELITY platform is incredibly valuable and look forward to using it to completely overhaul the way we manage the guest experience. We also plan to use the content management portion of the back office dashboard to concentrate our marketing efforts and create personalized offerings for our guests."INTELITY's in-room tablets will replace the resort's printed, in-room compendium and allow guests to order room service and make other service requests. Both the mobile guest app and in-room tablets will provide direct messaging between guests and hotel staff, allowing for better communication at any point during their stay.On the operations side, Black Oak Casino Resort will use INTELITY's back office platform via desktop and mobile devices to manage all staff activity on the property, from the front desk to maintenance. Service will be enhanced as staff will be able to manage work orders, delivery times, and monitor all activity on property, while keeping the management team informed at all times. The back office platform will also allow the staff to communicate directly with the guests and give them updates on the status of their service requests and orders.INTELITY's back office platform also provides robust business intelligence and data analytics, which will giving resort leaders deeper insights into their guest behaviors and preferences. The resort can use this information to further maximize efficiency, deliver exceptional guest experiences, and make better business decisions."We are proud to add Black Oak Casino Resort to INTELITY's growing casino portfolio and look forward to working with them on using our platform to great success," said INTELITY Senior Vice President of Sales, Benjamin Keller. "With all of their offerings, I know every team - from operations to housekeeping, to marketing - will see a positive impact in their day-to-day tasks by using the INTELITY platform. Black Oak Casino Resort is already doing great things, and we know that implementing the INTELITY platform will help them continue to scale".The INTELITY platform is scheduled to deploy at The Hotel at Black Oak Casino Resort in the third quarter of 2019.
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Travel Tripper Named #1 CRS and Top-Rated Booking Engine and Digital Agency by Hotel Tech Report

Travel Tripper 18 January 2019
(NEW YORK)-- Travel Tripper, the industry's leading provider of hotel booking and marketing solutions, this week received four awards from Hotel Tech Report, the top source for online ratings and reviews on hotel technology. The 2019 HotelTechAwards, known as the "Oscars of Hotel Tech," honored Travel Tripper with the following:#1 Central Reservation System for RezTrip CRSTop Rated Booking Engine Finalist for RezTrip Booking EngineTop Rated Digital Marketing Agency Finalist for Travel Tripper Digital AgencyGlobal People's Choice Awards, as one of the top 10 most customer-centric companies helping hoteliers grow their bottom linesThe HotelTechAwards are chosen based on honest reviews gathered from thousands of hoteliers across more than 120 countries. Hotel Tech Report uses the ratings and survey data to rank hotel technology and marketing solutions across various product categories in the areas of customer service, ease of use, ROI, and implementation.Jordan Hollander, Co-Founder of Hotel Tech Report, congratulated Travel Tripper on its multiple wins. "There is a group of companies in our industry that make great tech and there's another group that provides best-in-class service," said Hollander. "Travel Tripper is one of the few companies that excel in both arenas. Travel Tripper's clients enjoy state-of-the-art design and engineering while receiving top-notch services that feel like an extension of their own team.""We're honored and delighted to receive this recognition from our clients and peers in the industry," said Joan Evelyn Lee, VP of Operations at Travel Tripper. "Receiving awards for all of our booking and marketing solutions is especially exciting because it is a testament to the depth of our product innovations and strength in customer support."The awards come after a year of exciting innovations from RezTrip CRS & Booking Engine and the Travel Tripper Digital Agency, including the launch of Rate Match and Real Time Ads, two industry-first solutions that are changing the way hotels win direct bookings."Since day one, we have had a relentless focus on innovation and service," said Steffan Berelowitz, VP of Digital Platforms at Travel Tripper. "In 2019, we expect to delight our customers with even more groundbreaking developments and product launches. Stay tuned!"To read real customer reviews and ratings on Travel Tripper solutions and services, visit their profile on Hotel Tech Report or learn more at www.traveltripper.com.###About Hotel Tech ReportHotelTechReport (www.hoteltechreport.com) is the premiere research platform for hotel technology globally. The platform helps buyers save time identifying the best technology products to run their hotel properties by easily comparing vendors based on unbiased reviews from verified users. HotelTechReport's global community connects hoteliers spanning 120+ countries with hundreds of the world's top hotel technology suppliers with billions of dollars in market capitalization.
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Whistle Ranked #1 Guest Messaging Platform

Whistle 18 January 2019
Whistle is the leading Guest Messaging Platform in the hospitality industry, powering real-time guest communications via SMS, Mobile Messaging applications, Email, and Website Live Chat. Whistle helps tens-of-thousands of hoteliers by effectively increasing guest satisfaction and streamlining internal operations. Millions of hotel guests around the globe have already experienced the service, and the company is working hard to continuously help hotels expand this reach.With Whistle's cloud-based solution, hotels can integrate their Property Management System, setup automated messages, and deploy opt-in functionality in minutes, creating a consistent and effortless experience. Powerful Analytics and Reporting give managers operational insight, and team messaging means no more radio nuisances!"Our hoteliers are increasingly gaining back control of their own guests," says Whistle CEO, Christopher Hovanessian. "We are able to provide the necessary tools to boost guest engagement first, and drive up guest satisfaction thereafter. The significant improvement in the guest's experience makes hotels more competitive in their own market and in the broader sense, taking into account the growing threats from third-party technology companies. We want hotels to continue to have the upper-hand, and will explore new offerings this coming year to continuously deliver this advantage."Read what our hotels are saying on HotelTechReport, and try Whistle today!About the HotelTechAwardsThe HotelTechAwards recognize companies that have proven to add immense value for hoteliers by helping them compete in the digital age. Technology is the key to improving the guest experience, creating a better staff culture on property and ultimately growing profits. Winners of the HotelTechAwards are determined based on verified client feedback and highlight best of breed companies across key categories of the hotel tech stack.
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Beekeeper Continues to Dominate in the Hotel Technology Arena; Named 'Top Operational Product' for Employee Engagement by HotelTechReport

Beekeeper USA, Inc. 17 January 2019
San Francisco -- Beekeeper is on a roll! This week the company earned its fifth hotel technology award as a "2019 Top Rated Operations Product" by HotelTechReport for its Employee Engagement app that helps hotel teams "save time, improve efficiencies and collaborate better." Winners were selected from more than 180 of the top technology products around the world. The HotelTechAwards are the industry's only data driven awards platform with winners determined not by a handful of judges but by a global community comprised from thousands of verified hotel technology users across more than 120 countries.Over the last eight months, Beekeeper has become widely recognized and earned hospitality's top technology honors for its operational communication platform that digitizes the non-desk workforce by connecting operational systems and communication channels within one secure, intuitive interface. The platform was named "Most Innovative Technology of 2018" by Hospitality Technology Next Generation (HTNG); voted "People's Choice" at HITEC Houston 2018 as part of the Entrepreneur 20X Competition hosted by Hospitality Financial & Technology Professionals (HFTP); and earned the "Most Innovative Hotel Technology" 2018 designation during the Tech Pitch at HX: The Hotel Experience. It was also named the 59th Fastest Growing Company in 2018 by SaaS 1000. Last week, HotelTechReport named Beekeeper among the "Top 10 Best Places to Work in Hotel Tech 2019.""The accolades keep on coming and we couldn't be prouder," said Connie Rheams, Beekeeper Vice President, Hospitality. "Being a HotelTechAwards recipient and being chosen the best Staff Learning & Communication Software in the Operations Technology category is especially gratifying because our ranking was based on verified client feedback. HotelTechReport took the time to poll our customers and ask them how they use Beekeeper and why they rely on us to connect colleagues across locations and departments in real time via mobile or desktop devices. Their responses were unscripted and impactful."Here's what just a few reviewers had to say about Beekeeper and its employee engagement capabilities. To read the full list of assessments, click here:"Beekeeper gives us the ability to effectively communicate with our employees. This is a great feature since 70 percent of our employees do not have a work email address. We live in a society of constant communication and instant gratification, and Beekeeper puts us in the position as an employer to meet and exceed these two needs. All in all, Beekeeper is a vital part of our employee engagement and success our of organization!"[Beekeeper gives us] the ability to have sight throughout multiple levels of the organization at multiple properties throughout the country and share inspiration, ideas and teamwork. It has been an amazing tool to elevate our company culture.""Recently our neighboring town of Paradise, Calif., lost over 14,000 homes in the most destructive fire in our nation's history. We had 29 employees lose everything. Cell towers were down, creating many rumors, but our staff used Beekeeper to effectively communicate and direct all effected to the proper agencies and lines of support we were providing.""My favorite thing about Beekeeper is the ability to keep open communication between different departments that I don't often see, and employees on other shifts. It helps keep me up to date on what's going on business wide! I also enjoy the fact that Beekeeper allows my employees to be able to contact me anywhere I am if there is an issue that arises.""[Beekeeper is] functional and user friendly. All employees can stay informed with the [happenings] around the hotel and easily adapt to using the mobile app or desktop version. As the model is like social media, the staff enjoy staying engaged.""Today's labor market is extremely competitive, and hotels must now retain talent from gig economy jobs that provide unlimited flexibility to workers," said Jordan Hollander, CEO of HotelTechReport. "Beekeeper clients consistently write on HotelTechReport about the product's ability to increase employee engagement and communication while building a better culture on property. Beekeeper gives on property staff a way to stay connected during the busy workday which makes for a more engaged and better- informed team."About BeekeeperBeekeeper is an award-winning operational communication platform that digitizes the non-desk workforce by connecting operational systems and communication channels within one secure, intuitive interface. Beekeeper connects colleagues across locations and departments in real time via mobile or desktop devices and includes an intelligent dashboard to help companies improve internal communication and streamline business processes. The company is based in Zurich and San Francisco and supports users in more than 130 countries. Clients include Heathrow Airport, Seaboard Foods, and Marriott.
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Rainmaker Closes a Record Year with An Increased Global Footprint, New Customer Growth, and Innovation in New Segments

The Rainmaker Group 17 January 2019
The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization software, today announced that the company is starting 2019 with strong-than-ever numbers, a full implementation pipeline, and continued growth in new regions."We saw a lot of growth in 2018," explained Mike Cowles, CEO of Rainmaker. "We added many new countries to our global footprint and continued to innovate and make our mark on the all-inclusive market. We have a great team, a strong roadmap, and an amazing group of customers behind us. We're excited to see our continued success in 2019."Rainmaker's 2018 ended with a number of new customers joining Rainmaker's global hotel, resort, and casino client base. Among those noteworthy 2018 implementations are: Horseshoe Bay Resort, Five Palm, Hotel Boulderado, and Queen Kapiolani Hotel."Rainmaker's systems are leading and innovating the industry, said Nathan Choy, Director of Revenue Management at the Queen Kapiolani Hotel in Honolulu, HI. "Rainmaker's team is on top of everything as they kept me updated throughout the process. We had an amazing implementation experience and are excited to reap the benefits of Rainmaker's full platform solution."
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Ryanair and SiteMinder partnership takes off for European hotels

SiteMinder 17 January 2019
Ryanair, Europe's No.1 airline, and SiteMinder, the global hotel industry's leading guest acquisition platform, today announce a partnership to provide European hotels direct access to sell their properties on Ryanair Rooms.Ryanair Rooms is the only hotel booking website that gives hotel guests 10% of the hotel booking price back in flight credit, to use against Ryanair flights. The website is now available as a distribution channel to SiteMinder's 30,000 hotel customers across Europe and around the world, which can now offer their guests a new incentive to 'Go Direct'.Matt Sherlock, Ryanair's Head of Hotel Supply, says: "Ryanair Rooms has experienced rapid growth since its launch and we are delighted with the volume of bookings on the system. We are taking our hotel booking platform to the next level, and SiteMinder's deep footprint across Europe offers us an incredible opportunity to further expand our inventory throughout the region."Adds Dai Williams, Global SVP Partnerships at SiteMinder: "We are thrilled to partner with Ryanair, a long-time disruptor in travel. The limitless array of booking options that are now available to consumers has borne a rising trend of travellers who are looking to their preferred travel suppliers, such as Ryanair, not only for flights, but accommodation, to complete their itineraries and escape browsing fatigue. Through this partnership, Europe's hotels can now be more visible to this growing subset of travellers and convert them into guests."Ryanair Rooms gives hotels access to 140 million customers on Europe's No.1 travel platform,Ryanair.com, attracting 1 billion visits per annum and offering over 10 million rooms at more than 400,000 properties, from 2 to 5 stars.About SiteMinderIn an age of rising choice and accessibility for curious travellers, SiteMinder is the name synonymous with the belief that technology can empower any hotel to win in a consumer-led world and unleash their potential. SiteMinder is the global hotel industry's leading guest acquisition platform, ranked among technology pioneers for its smart and simple solutions that put hotels everywhere their guests are, at every stage of their journey. It's this central role that has earned SiteMinder the trust of more than 30,000 hotels, across 160 countries, to generate in excess of 80 million reservations worth over $35 billion in revenue for hotels each year. For more information, visit www.siteminder.com.About Ryanair RoomsRyanair Rooms is the latest initiative under Ryanair's Always Getting Better strategy. Great value doesn't stop with your flight and now Ryanair's 140M passenger are guaranteed the best properties at the lowest rates, without the need to trawl through hotel booking sites. Getting the hotel experience right is top of the agenda for Ryanair Rooms and that's why we work with industry leading providers like Siteminder to deliver over 10M rooms, across 400,000 global 3 to 5 star properties and include free cancellation and amendment options. For more information, visitwww.ryanairrooms.com.
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IDeaS Revenue Solutions Honored as 2019 HotelTechAwards People's Choice Winner

IDeaS 17 January 2019
Hotel Tech Report has named IDeaS Revenue Solutions as the 2019 People's Choice Award winner in its annual HotelTechAwards.Recognized as last year's top-rated revenue management software provider, IDeaS continues to dominate the revenue technology category with far more satisfactory client reviews than any other vendor. Based on data from thousands of hoteliers in more than 120 countries, IDeaS was recognized as the most esteemed hotel technology provider, across all categories.Unbiased and verified reviews speak volumes: The award leverages real customer data to determine best-of-breed hotel technology offerings. It uses key factors of total verified customer reviews, geographic reach of reviews and overall review sentiment and ratings.Outstanding client satisfaction gives IDeaS the leading edge: Over 200 verified IDeaS clients dedicated more than 25 hours to supporting the company by contributing reviews. With nearly six times the reviews of any other revenue management software provider, IDeaS maintains its undisputed position as the world leader for revenue management technology.IDeaS balances rapid growth with client-first service ethic: More than 100 of the world's elite hotel technology companies competed for a chance to win this prestigious title. The award goes to IDeaS for maintaining the most impressive balance of strong growth with a relentless focus on customer centricity.Jordan Hollander, co-founder, Hotel Tech Report said: "The People's Choice Award goes to the single company across all categories who demonstrates the strongest customer relationships during the HotelTechAwards. Clients came out to support IDeaS in droves. We saw five-star reviews come in from Zambia to Moscow and everywhere in between. This is one of the most impressive organizations we've seen in hotel tech history. If there's one company everyone can definitely learn from about scaling a global organization with a relentless focus on customer centricity, it's IDeaS."Dr. Ravi Mehrotra, co-founder, president and chief scientist, IDeaS, said: "IDeaS' global teams are committed to ensuring our clients are completely satisfied from first engagement through the lifecycle of our relationship. Winning this award is a testament to our relentless focus on client success, and I couldn't be prouder to be recognized by those that matter most, our clients."
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Crave Interactive Named Top-Rated Guest Room Tablet Provider in the 2019 HotelTechAwards

Crave Interactive 17 January 2019
London - Crave Interactive, the world leading developer of cloud-based digital guest service solutions for hotels, today announced it has been named 2019's top-rated Guest Room Tablet provider by Hotel Tech Report, marking the second consecutive win for the technology company in the HotelTechAwards.The HotelTechAwards recognize companies that have proven to add immense value for hoteliers by helping them compete in the digital age. Over 100 of the world's top hospitality technology companies competed for this recognition, and winners are determined based on input from unbiased and verified client feedback. Crave achieved the highest score in the Guest Room Tablets Category."We are extremely honored receive this award for the second year in a row!" remarked Crave CEO Gareth Hughes, "We work extremely hard to exceed the expectations of our clients and lead innovation in the guest tech space. Our clients consistently report higher revenues and lowered costs, and we look forward to providing both world-class products, and incredibly strong relationships with our customers."Crave received many great review comments from its clients"Smart looking, intelligent. Saves significant amount on collateral, ability to change text frequently to ensure always up to date. Ping messages to guest rooms.""This is a great product, stable and well managed. It gives the guest an easy to use product that is comprehensive in its versatility, although we did not use it to the full extent.""Simple but great functionality. looks good in the room and the software functionality is great.""Good reliability. Friendly and practical for users. The new features related to turning the tablet into a remote control for TV gives another extra option to add convenience for clients. Customer service from support is excellent, quick and efficient."All of Crave's reviews as well as the full company profile can be viewed on the Hotel Tech Report website."In 2019 one of the best strategies for hotels is to focus on improving the experience and monetizing guests that are on property," said Jordan Hollander, Co-Founder, Hotel Tech Report, "Guest room tablets make the purchase of on property ancillaries seamless to increase tRevPaR while streamlining operations and Crave clients came out in droves to say that it is the best in the game."Crave grew its client base significantly in 2018, with tablet installations contracted in more than 25,000 rooms, across 19 countries on 5 continents by year's end. The company is well-positioned for accelerated growth in 2019 and this award serves as a shining example of its ability to deliver great ROI and service to its clients world-wide.About Hotel Tech ReportHotel Tech Report is the premier global research platform for hotel technology, having helped more than 130,000 hoteliers and investors research technology solutions for their properties. The site helps buyers save time identifying the best technology products for their properties by easily comparing vendors based on unbiased reviews from verified users. The Hotel Tech Report global community spans 50+ countries, includes employees from every major hotel brand and thousands of independents.Website: https://hoteltechreport.com
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Synergy Global Housing Brings Volara-Powered Voice Assistants to New York Residences

Volara 16 January 2019
"Synergy is redefining the traditional furnished apartment experience in New York by building best-in-class accommodations in strategic locations throughout the city," said Rob Eisenberg, General Manager, Synergy Global Housing New York. "Guests at Synergy Chelsea won't just enjoy high-speed wireless Internet, IPTV and a Bluetooth audio system. They will also be wowed by a Volara-powered voice assistant that will enable them to speak commands to better personalize their live/work/play experiences. Everything from TV Controls - through Volara's integration with Sonifi - to music playlists - through Volara's integration with iHeartRadio - to service requests and local restaurant recommendations are accessible to our guests just by speaking in their apartments."When Synergy Global Housing was planning their new flagship Chelsea property, Eisenberg said the company wanted to feature technologies that its tenants use at home and that mirror amenities found in upscale hotels. Volara's solution squarely met that objective."Synergy appreciates the busy schedules kept by our guests, and we want to them relax and enjoy every aspect of their stay," Eisenberg said. "While IoT (Internet of Things) and VOIP (Voice over Internet Protocol) are important amenities, corporate housing guests - who are typically unfamiliar with the neighborhood - need to figure out where the nearest grocery store is or who to call if the cable isn't working. By enabling them to speak commands and get answers on demand, we are elevating modern living to new heights. Volara is an easy way to connect the dots and make people feel more at home; especially those who may be relocating or who are away from home for an extended time."In addition to the 17-story Synergy Chelsea property, Synergy also offers accommodations in prime locations throughout Manhattan, including the Financial District, Greenwich Village, and Times Square. Synergy also has properties in prime locations in Northern and Southern California, Seattle, and key gateway cities throughout the EMEA and APAC regions. The one- and two-bedroom units at Synergy Chelsea feature an onsite concierge, fitness facility, bike storage area, rooftop space and lounging area.Volara provides platform agnostic voice-based conversation-management software and a secure integrations hub to existing property technologies. Its software turns the major natural language processing platforms (such as Amazon Alexa, Google Assistant and Alibaba Genie) into a business tool that drives more efficient customer service."When I first met with the Synergy team, I asked Rob about his business objectives and why he wanted to implement voice at Synergy Chelsea," said David Berger, Volara CEO. "His answer was simple: 'We see voice as an opportunity to facilitate and personalize the experiences of guests in our corporate housing. It's something we believe will truly enhance a person's stay.' He was right."The corporate-housing market is ripe for voice technology and Synergy Global Housing is at the forefront," Berger added. "Volara is proud to be partnering with this industry leader to bring voice-enabled experiences to its residents."About Synergy Global Housing Headquartered in San Ramon, Calif., with offices in San Francisco, Silicon Valley, Los Angeles, Orange County, San Diego, Dublin, London, Singapore and Hyderabad, Synergy serves guests in over 85 countries worldwide. Synergy partners with Fortune 500 companies and many of the major Silicon Valley technology innovators. Synergy's client portfolio also exhibits a wide range of industry sectors including relocation, health care, manufacturing, government, technology, entertainment, social networking and food & beverage. Through a strong commitment to its core values, Synergy has established a distinct framework grounded in a deep appreciation for People, Passion and Innovation. For more information visit www.synergyhousing.com.About VolaraVolara is THE provider of custom voice-based solutions for the hospitality industry. It's the only provider of voice-based solutions to the hospitality industry with the Alexa for Business Service Delivery Designation from Amazon. Volara is also a launch partner of Alexa for Hospitality and Google Assistant Interpreter Mode. Volara's proprietary software creates a hotel business tool atop the leading smart speakers and natural language processing platforms. Volara's proven best practices ensure high utilization rates and an optimal guest experience that creates personal and remarkable engagement with brands. Volara is the largest manager of Alexa devices in the enterprise today and over a million people have used voiced-based solutions powered by Volara. To learn more about Volara, visit https://volara.io.
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St. Regis First Hotel in Washington, D.C. Metro to Feature Plum In-Room Wine By-the-Glass Amenity

Plum 16 January 2019
Plum, the hospitality industry's revolutionary new wine by-the-glass appliance, today announced that the St. Regis Washington, D.C. is the first D.C. Metro-area hotel to offer guests a next-gen, on-demand experience. The Plum appliances, which dispenses a perfectly preserved and temperature-controlled glass with every pour, have been installed in St. Regis suite rooms, elevating and transforming the guest experience.Situated only two blocks from the White House and moments from the nation's capital's most significant attractions, The St. Regis Washington, D.C. has played host to dignitaries, royalty, and refined travelers for nearly a century. Renowned for its polished opulence, daily Afternoon Tea, and evening champagne sabering ceremony, the St. Regis Washington, D.C.'s abundant elegance and luxury suits Plum's innovative solution perfectly."Guests in our luxury suites enjoy truly personalized experiences, including the attention of our St. Regis Butler Service throughout the duration of their stay," explains Joseph Mattioli, General Manager at St. Regis. "What better, new way to distinguish ourselves and deliver upon our brand promise than through this truly sophisticated and unique offering from Plum."The hotel in-room wine experience has remained largely unchanged for nearly 50 years. Meanwhile, guest preferences have changed dramatically. Today's guests want personalized service, choices, and convenience. This is where Plum's technology has revolutionized the industry-- offering automated, by-the-glass, perfectly chilled wine to guests, within the comfort of their hotel room. The unique in-room appliance holds and preserves two bottles, uses cloud software to automatically track and bill guests, while also alerting housekeeping when it is time to replace an empty bottle. Plum also enables hoteliers to recognize and reward guest loyalty, celebrate a birthday or anniversary, and instantly send an amenity at the touch of a button. The self-service model also empowers hoteliers to unlock new incremental revenue streams, while at the same time, reducing delays and demand on staff.Founder and CEO of Plum, David Koretz said, "We're proud to be partnering with another of the world's most elegant hotel brands and in one of the most important cities of the world. Plum is not just a product -- it's a transformative hospitality experience - and we continue to revolutionize the way guests enjoy wine, one glass at a time."Plum has already partnered with leading independent hotels and chains, including Four Seasons, Marriott, SBE Group, Langham, Hyatt, Hilton, Waldorf Astoria, and Rosewood flags.To learn more, visit hotels.plum.wineAbout St. Regis Washington, D.C.Revered as one of the Capital's finest addresses, The St. Regis Washington D.C.'s luxurious Italianate exterior, dramatic public spaces, richly designed guest rooms and impeccable service create a luxurious, residential environment that have long made this iconic hotel the destination for royalty, statesmen, business magnates, politicians and celebrities since its opening in 1926. With 172 sumptuous guest rooms and suites, The St. Regis Washington, D.C. is ideally located in the heart of the capital, just two blocks from the White House and steps from the city's finest shopping, restaurants and museums. Additionally, the hotel offers St. Regis' legendary Butler Service, world-class dining including the hotel's signature restaurant and the hotel's iconic St. Regis Bar.About PlumPlum reimagines every aspect of the wine-by-the-glass experience. The world's first appliance that can serve a glass of wine just as the winemaker intended, Plum allows hoteliers to satisfy the moments that inspire guests to enjoy a glass of wine in the hotel's room product. Plum delivers an unforgettable experience - and profits - in extraordinary style, one glass at a time. To learn more visit www.plum.wine
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Chesapeake Hospitality Maximizes Data Management and Forecasting Efficiency with ProfitSword

ProfitSword 16 January 2019
Greenbelt, Md. - ProfitSword, hospitality's premier developer of business intelligence and data integration software, has announced the implementation of its ProfitSage operational and financial reporting solution by Chesapeake Hospitality, one of the largest independent operators in the hospitality industry, specializing in full-service and upscale properties. Previously utilizing a separate third-party platform for data management and forecasting operations, Chesapeake Hospitality ultimately selected ProfitSage in order to provide its portfolio and staff with a more robust and accessible solution that could also address the complexities of ongoing company growth."After all of our departments performed an extensive evaluation of potential replacements, ProfitSage unanimously stood out as an intuitive solution that could easily extract the precise data needed to maximize profits, improve efficiency and better serve our clients," says Louis Schaab, Chief Financial Officer at Chesapeake Hospitality. "Unlike other platforms that have been developed by programmers with a purely technological background, ProfitSword is operated by individuals that have an extensive history in working within the hospitality industry, and that expertise is certainly reflected in their ability to produce a platform that fully caters to all of our data forecasting needs. With its unique insight on the industry and as a company that has served our market the longest, ProfitSword really does serve as a bellwether in the field of data management and analytics, and I can absolutely foresee us working with them in order to implement more of their solutions."With ProfitSage, company leadership and hoteliers at each Chesapeake property can gain instant and real time access to an array of valuable performance metrics, including financial statements, sales data and revenue reports. Through ProfitSage's ability to integrate with multiple disparate systems and by its maintaining of a single shared database, staff members can be confident that any data being analyzed is complete, uniform and accurate at all times. Further enhancing data management efficiency is ProfitSage's ability to automate the delivery of reports that can be scheduled on a pre-set basis."We are honored to be identified as the most reputable and established innovator of business intelligence technology by Chesapeake Hospitality, and are pleased that their employees now have the ability to understand precisely what their data means and how to use it most effectively," states Paul Bennie, Director of business development at ProfitSword. "We look forward to further working with Chesapeake Hospitality in identifying other areas that can benefit from our experience in enhancing overall business intelligence efficiency."In addition to ProfitSage, ProfitSword's line of data management platforms also includes ProfitPace, ProfitPlan and ProfitWizard. A solution developed to effectively manage sales data, ProfitPace allows businesses to efficiently monitor sales team efforts to ensure that the company is on track to achieve individual and company sales goals. It also allows for the comparison of sales pace to forecast, budget, prior years and same time last year trends. Using ProfitPlan, hoteliers can incorporate stylized report templates to produce several types of reports required to manage daily tasks and information. ProfitSword's data analysis tool, ProfitWizard, combines business intelligence, decision support, performance management and ad-hoc reporting for efficient analysis of data.
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SnapShot enters partnership with Hsyndicate to provide SnapShot users with industry news & intelligence

SnapShot GmbH 16 January 2019
Berlin, Germany - SnapShot and Hsyndicate are pleased to announce a new partnership, which will enhance SnapShot analytics solutions by featuring hospitalitynet.org's news feed with up to 600 global hospitality news sources.Hsyndicate, the Hospitality Syndicate, is the hospitality industry's leading electronic media-hub with up-to-date industry news and online advertising services. This partnership extends the depth and uniqueness of SnapShot's data platform by providing current and breaking industry news and intelligence to over 6,000 independent and branded hotels and their users.Through this partnership, SnapShot analytics solutions users are able to access all HospitalityNet articles and press releases directly through their Analytics or AnalyticsPro subscriptions. SnapShot AnalyticsPro is a fully inclusive solution that eliminates the need for multiple programs and technologies through its powerful data dashboard. With the addition of the Hsyndicate news feed in the dashboard, users will be able to make even more informed strategic decisions with their hotel data."The new alliance with SnapShot represents a highly valuable new addition to our global content network, connecting Hsyndicate's platform to thousands of hoteliers on a global scale," said Henri Roelings, CEO of Hsyndicate.Part of the content delivery platform is powered by Pineapplesearch.com, a B2B specific search-engine for hospitality professionals built by non-profit association HFTP and Hsyndicate. Frank Wolfe, CEO of HFTP, said, "This is our first joint implementation of the Pineapplesearch.com API; a true milestone in the further development as a valuable non-profit initiative for the good of the hospitality industry".Carson Booth, CEO of SnapShot, said, "We are thrilled to announce this partnership with Hsyndicate because not only are we working with the industry's leading news source, but we are reaffirming our commitment to our users to provide the best technology solutions and rapidly respond to their needs."About HsyndicateWith an exclusive focus on global hospitality and tourism, Hsyndicate.org (the Hospitality Syndicate) serves the industry as a leading electronic media-hub, providing electronic news syndication and online advertising services for hundreds of organizations within the global hospitality vertical. Hsyndicate helps its members to reach highly targeted audience-segments in the exploding new-media landscape within hospitality... channels of ever increasing importance which are difficult to reach through classic wire services like PRnewswire or BusinessWire.Find out more about Hsyndicate at www.hsyndicate.org.
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Winners of the 2019 HotelTechAwards Announced

Hotel Tech Report 16 January 2019
The HotelTechAwards (produced by Hotel Tech Report) announced the year's top rated hotel technology companies and products based on more than 20,000 hotelier ratings and data-points.During the HotelTechAwards thousands of hoteliers leave honest reviews of vendor partners across the hotel tech stack. This data is used to identify the best companies based on the judges that matter most - customers.The competition spans core areas of hotel technology: marketing, revenue, operations and guest experience. 2019 Voting included participation from major hotel groups including: Four Seasons, Movenpick, Hilton, Marriott, Kerry Hotels, Auberge Resorts, Best Western, Accor Hotels, Rosewood and dozens more."We're seeing unprecedented disruptive forces impacting the hotel industry today and technology is our only line of defense. Hotels that operate the same way they did even 5 years ago are quickly becoming the fallout of these tectonic shifts," says Jordan Hollander, CEO of Hotel Tech Report."The gig economy has brought immense recruiting challenges for hotels, the sharing economy has created similar threats from a competitive perspective and that's not even scratching the surface. Adding fuel to the fire, experts are predicting extremely challenging economic conditions in 2019-2020 - this is the perfect storm. The HotelTechAwards identify the best companies to help hoteliers weather the storm through everything from time saving automation to pricing optimization. Great technology solutions can help hotels bring in more business, operate more efficiently and adapt in a rapidly evolving market."The HotelTechAwards are often referred to as "the Oscars of Hotel Tech" and winners were selected from more than 180 of the top technology products around the world. The HotelTechAwards are the industry's only data driven awards platform with winners determined not by a handful of judges but by a global community comprised from thousands of verified hotel technology users across more than 120 countries.Top Rated Guest Experience TechnologiesWhistle - 2019 Winner, Guest Messaging Software | Runner up: HelloshiftWrapped - 2019 Winner, Digital ArtALICE - 2019 Winner, Mobile Application | Runner up: NuvolaCrave Interactive - 2019 Winner, Guest Room Tablets | Runner up: AavgoTop Rated Operations TechnologiesClock Software - 2 x 2019 Winner, Property Management System and HMS | Runner up: Mews SystemsQuore - 2019 Winner, Housekeeping SoftwareHelloShift - 2019 Winner, Staff Task Management Software | Runner up: NuvolaGuestRevu - 2 x 2019 Winner, Guest Feedback and Survey Software | Runner up: TrustYouHotel Effectiveness - Labor Management Software | Runner up: M3Beekeeper - Employee Engagement SoftwareALICE- 3 x 2019 Winner, Concierge Software, Engineering Software | Runner up: QuoreTop Rated Revenue TechnologiesTravelClick - 2019 Winner, Market Intelligence and Rate Shopping | Runner up: RainMakerM3 - 2019 Winner, Accounting SoftwareTravel Tripper - 2019 Winner, Central Reservations Systems (CRS) | Runner up: TravelClickCloudbeds - 2019 Winner, Channel Manager | Runner up: SiteMinderHotelIQ - 2019 Winner, Business Intelligence Software | Runner up: Juyo AnalyticsAtomize - 2019 Winner, Revenue Management Software (RMS) | Runner up: IDeaSGet Into More - 2019 Winner, Event Intelligence Software | Runner up: IDeaSTop Rated Marketing TechnologiesRevinate - 2019 Winner, Email Marketing & CRM Software | Runner up: ClairvoyixNet Affinity - 2019 Winner, Booking Engine | Runner up: Travel TripperScreen Pilot - 2019 Winner, Digital Marketing Agency | Runner up: Travel TripperStay Wanderful - 2019 Winner, Direct Booking Platforms | Runner up: TripteaseOaky - 2019 Winner, Merchandising & Upsell SoftwareGuestRevu - 2019 Winner, Reputation Management Software | Runner up: TrustYouKoddi - 2019 Winner, Metasearch Management Software
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Oaky and Hostelling International's Global Partnership Takes the Guest Experience to the Next Level

Oaky B.V. 16 January 2019
Hostelling International, the global non-profit network of youth hostel associations is now partnering with Oaky, the number one upselling platform for hostels, to help its 4,000 hostel members increase incremental revenue and boost guest experience with targeted upsells.From today, the network's hostel members will have access to preferential rates for Oaky's services which can be requested by clicking here. The upselling platform's many integration partners (including MEWS, Siteminder and soon Cloudbeds) make it even easier for hostels to efficiently and effectively promote ancillary services all while giving guests the personalized service they expect.An early adopter of Oaky's data-driven approach to upselling is Stayokay Hostels in the Netherlands, which has been working with Oaky for two years and has seen a rise in both guest satisfaction and ancillary revenue. The team at Hostelling International hopes that many more of the organization's hostel members will replicate these fantastic results and strengthen their reputation for excellent customer service in their respective destinations.Hostelling International's Head of Partnerships, Isabel Llewellyn says, "We are delighted to partner with Oaky to offer our member youth hostel associations access to knowledge and expertise on enhancing customer experience and driving ancillary revenue through their upselling tool. Our hostel network is committed to providing a great customer experience; partnering with Oaky will offer opportunities to add value to guest stays, enhancing the experience of youth travellers and allowing them to make the most of their time in destination."Erik Tengen, Co-Founder, is equally optimistic when it comes to Oaky's partnership with Hostelling International. Says Erik, "We love the work HI does around the world and are happy to support their efforts to create unique experiences for young travelers. This collaboration is also a big step for Oaky as it marks a strong start to 2019 and opens the doors to many new amazing potential hostel partners around the world."About Hostelling International:Hostelling International (HI) is a worldwide network of not-for-profit youth hostel associations. Their member organizations include groups such as YHA (Youth Hostel Association of England & Wales), Stayokay in the Netherlands and DJH (Deutsches Jugendherbergswerk). All partners combined provide a network of more than 4,000 hostels in over 80 countries. For almost 100 years, Hostelling International has been true to its mission to provide young travelers reasonably priced accommodation to enable them to travel, gain a better understanding of other cultures and lay the groundwork for a peaceful, smarter, and more tolerant world.
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Ambassador Hotel Tulsa Implements Online Streaming, Voice Control and Enhanced Internet Connectivity with BeyondTV and Upgraded Wi-Fi by HIS

Hotel Internet Services (HIS) 15 January 2019
Tulsa, Okla. -- Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced its implementation of advanced guestroom content streaming and voice control technology at the Ambassador Hotel Tulsa with the adoption of BeyondTV and HIS Wi-Fi. A luxury boutique property based in Tulsa, Oklahoma, Ambassador Hotel Tulsa is now able to ensure a fast and reliable guest internet connection, while also offering the latest conveniences in content casting and voice-activated guestroom amenity control.With hotel ownership recognizing growing guest demand for instant and more personalized service, Ambassador Hotel Tulsa selected BeyondTV due to its ability to serve as a comprehensive guestroom entertainment and convenience-enhancing solution. Guests using BeyondTV are able to instantly cast streamed content from personal devices onto the guestroom television, providing them with the advantage of a larger screen while avoiding the privacy concerns of having to input personal subscription login details."In this tech-savvy era, guests want to watch TV their way - whether it's YouTube videos, ESPN on-demand or streaming apps like Netflix or Hulu," says Nora Miller, General Manager at the Ambassador Hotel Tulsa. "BeyondTV allows us to cater to this desire by providing guests with the personalized entertainment options that they seek in a way that is convenient, more enjoyable and always secure. BeyondTV also allows us to enhance our guestroom service quality by providing guests with voice-activated amenity control, along with ability to locate details on available hotel services and then instantly transmit requests to the appropriate personnel. This not only streamlines operational efficiency but also vastly enhances service response times."Through BeyondTV's integration with Amazon's Alexa, the property's guests can now effortlessly control television functions with their voice alone, without having to locate or attempt to learn how to use the remote control. Through the integration with Volara, this voice-activated functionality can also extend to a hotel guestroom's other amenities, including thermostats, lighting and drapes. Further enhancing guest convenience is the ability to use BeyondTV's voice control feature to schedule wakeup calls and even communicate with a hotel's various departments. BeyondTV also allows guests to order amenities such as room service from the comfort of their guestroom.As a leading provider of Wi-Fi services for the hospitality industry, HIS is also credited with providing Ambassador Hotel Tulsa guests with a seamless and reliable online experience when connecting their devices to the internet. Leveraging HIS' expertise, Ambassador Hotel Tulsa can now ensure that guests are able to access a high speed and secure Wi-Fi connection, no matter where they are on the property.For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email gary@hotelwifi.com.
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ASSA ABLOY Hospitality's Growth leads to ASSA ABLOY Global Solutions

ASSA ABLOY Global Solutions 15 January 2019
Stockholm - ASSA ABLOY Hospitality, provider of advanced security technologies for the hospitality industry, has announced a restructuring of its organizational hierarchy, with hospitality now becoming one of several specialized market-specific units operating under the new ASSA ABLOY Global Solutions name.Along with its mission to 'reimagine how people move through their world,' a driving force behind the company's restructuring has been its focus on investing in businesses and solutions that can be scaled on a global level. This will allow ASSA ABLOY Global Solutions to fully cater to the numerous and unique security challenges facing diverse markets around the world today. The company's ongoing evolution has included expanding into other vertical markets such as marine, elderly care, student housing, asset management and logistics. ASSA ABLOY Global Solutions provides each vertical market with a dedicated direct sales channel and ensures that its platforms, software and support services are readily available and tailorable, regardless of region or business background.While the hotel market will maintain its own specialized hospitality business unit of ASSA ABLOY Global Solutions, the expansion into vertical markets allows the company to ensure that its comprehensive range of solutions is made available to any market sector, while providing a greater depth of industry-specific expertise. By leveraging its experience in working with various markets, ASSA ABLOY Global Solutions will be able to identify and innovate additional technologies that can be customized to meet the specific needs of each type of facility."We are very pleased with the success that we have had with our hospitality organizational model, which focuses on one of our key verticals and creates dedicated solutions that meet specific market needs," says Christophe Sut, Executive Vice President and head of the Global Technologies business unit at ASSA ABLOY Global Solutions. "With that in mind, we identified a need to replicate this approach for other vertical markets, and therefore created ASSA ABLOY Global Solutions to provide the specific security hardware, software, installation and support services that cater to each industry's needs. This restructuring also enhances our value by allowing us to create new types of relationships with our customers, providing the potential to innovate solutions that bolster organic growth and that create exceptional experiences for end-users. We look forward to continuing to bring such advanced abilities as we expand our presence within the hospitality, marine and elderly care markets and beyond."For more information, please visit www.assaabloyglobalsolutions.com.
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Mews And Openkey Announce Tech Integration

OpenKey 15 January 2019
DALLAS - OpenKey, the industry standard for universal mobile key in hotels, today announced a partnership and integration with Mews to add Automated Mobile Key Delivery to the Commander PMS used by hundreds of hotels, hostels and campsites in over 40 countries across five continents. This new feature will make the provisioning and issuance of mobile keys to guests an automatic process once a mobile number is input into the Mews system.Mews was founded in 2012 by hoteliers who saw the need for an open property management system (PMS) that didn't exist at the time. They started building a PMS with the ambitious dream of engineering a sleek cloud-based platform that actually worked and would be capable of ushering hotels into the future. A year later the Commander PMS was finally ready, and the award-winning Emblem Hotel in Prague became the first property to use the system."Since inception Mews has defined itself by providing the very latest in hotel technology, and the integration with OpenKey is another great step towards Commander becoming the most innovative cloud PMS for hotels," commented Richard Valtr, Founder and Director of Mews. "We believe that the best technology is discreet, efficient and sleek; traits that describe Automated Mobile Key Delivery perfectly."Today's high-tech traveler is increasingly time-constrained and reluctant to wait at the front desk for check-in. In fact, a Cornell University's Center for Hospitality study found that just a five-minute wait at check-in causes guest satisfaction to drop by 50 percent. Automated Mobile Key Delivery is an innovative new feature that enables front desk agents to manage guest reservations and issue mobile keys faster from the Commander PMS platform. As a result, the new feature adds to the efficiency of web check-in to create a seamlessly simple and incredibly fast check-in experience."Mews has leveraged their origins as hoteliers to great effect in the development of their cloud-based products," stated Brian Shedd, Vice President of Global Marketing and Sales for OpenKey. "As mobile key makes the transition from novelty to necessity for hotels around the world, the proprietary Automated Mobile Key Delivery from OpenKey will become the norm among the top PMS providers in the hotel space. We're proud to add Mews to that prestigious club in 2019."In 2014, OpenKey set out to perfect mobile hospitality. Its keyless entry technology has been elevating the guest experience while reducing hotel staff workload. In addition to empowering guests with a tap of a button on their smartphones, it also reduces waste, eliminating the need for plastic key cards.About MewsMews makes cloud-based property management software that helps hotels and hostels automate their operations so they can focus on their guests. Frustrated by the lack of a suitable platform on the market, Mews has built technology with a modern and intuitive interface with user experience at its core. The open platform allows hoteliers to quickly plug in their favourite apps, tools and services and to manage their PMS from any device and at anytime. To find out more or to book a demo, please visit www.mewssystems.com.Contact: Jessica Weldhen, marketing@mewssystems.com
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Angie Hospitality Leverages Natural Speech Technology to Maximize Comfort, Convenience and Accuracy in Guest Room Voice Control

Angie Hospitality 15 January 2019
San Jose, CA - As the developer of the industry's first 24-hour interactive guest room assistant purpose-built for the hotel environment, Angie Hospitality is leading efforts to ensure that guests have the ability to communicate and make requests using natural speech, with no need to learn specific, pre-set voice commands that may be unknown or unnatural for them. Angie's advanced voice recognition technology was specifically developed using robust language processing that doesn't rely on learned phrasing or commands, as required by most other voice technologies on the market. This allows hotels to implement a voice solution that guests can immediately use via natural speech, providing a more human-like interaction with technology, maximizing both guest satisfaction and operational efficiencies for the property.Angie's industry leading natural language platform is the result of extensive research and development that entailed identifying not only the various types of requests that can be made within a hotel or resort setting, but also programming the device to recognize the ways that a guest may phrase a specific request, including many different word combinations and colloquialisms. Angie's natural speech dexterity provides a 'human' touch, making interactions feel more like personal conversations with a hotel representative, while eliminating the potential frustration of making multiple attempts to identify a correct voice command."Guests enjoy their hotel experience best when it is as comfortable as their own home with service that is even better," explained Ted Helvey, CEO of Angie Hospitality. "With the broad adoption of voice in the consumer market, providing these services during a hotel stay is becoming an expectation. Hotels need a voice solution that is more than a gimmick and offers genuine guest service in a way that is natural. However, guests also need privacy options that allow them to interact in the way they are most comfortable. That is why the Angie device provides the option to disable voice command and still have access to all its capabilities via the touch screen interface. Ultimately, it is about guest satisfaction, which we maximize by allowing communication in a way that is most natural for them."In addition to Angie's unique ability to recognize guest requests using natural speech, the solution serves to streamline hotel operations, improve staff efficiencies and maximize revenue opportunities. Angie's flexible, modular platform allows it to serve as a complete stand-alone system or, through seamless integration with leading hotel technology system providers, the solution offers a variety of configurations to replace the guest room telephone, and include room automation features, energy management and more. Angie instantly upgrades any hotel room, allowing guests to play their own music through built-in Bluetooth speakers, make hands-free calls, access hotel amenities and information, charge devices, and even create a customized and secure in-room Wi-Fi network. Based on an enterprise-class, cloud-managed platform with secure, scalable and highly-available architecture that is continuously monitored in the Cloud, Angie has the ability to self-configure for each property and room as soon as the device is plugged in..For more information on Angie's full suite of capabilities, please visit angie.ai.
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Paddlewheeler Creole Queen and Riverboat Louis Armstrong to Boost Guest Experience with Agilysys InfoGenesis POS

Agilysys 15 January 2019
ALPHARETTA, GA. -- -- Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Hospitality Enterprises, known online as BigEasy, has chosen the company's InfoGenesis point-of-sale solution for their operations at the Paddlewheeler Creole Queen and the Riverboat Louis Armstrong.Hospitality Enterprises, Inc. recently implemented Agilysys' InfoGenesis solution at their Natchez Grand Hotel in Natchez, Miss., and at their Chateau Saint Denis in Natchitoches, La., and chose to further expand their partnership with Agilysys by implementing InfoGenesis in the two sightseeing vessels.The management team was looking for a solution to help streamline operations aboard the two vessels while offering the flexibility to work offline when needed during excursions. They selected InfoGenesis point-of-sale system as it met that criteria, allowing them to work efficiently and seamlessly while cruising the Mississippi River."After seeing the power of InfoGenesis at work at our hotel properties, we're excited to move the system onto the water" said VP at Hospitality Enterprises Don Duvernay. "Providing a unique and personalized guest experience for every passenger onboard our boat is very important to us and the InfoGenesis point-of-sale system is a perfect fit for our operation. Allowing us to work offline when needed is a big advantage, ensuring that we can provide uninterrupted service for passengers and a seamless operation for our staff."InfoGenesis POS is an award-winning, comprehensive point-of-sale system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. Its strong reporting and analysis features, enterprise-grade menu and item configuration capabilities, and multi-language support drive service flexibility and increased operational efficiency."Our comprehensive point-of-sale solution supports mission-critical guest-facing processes at different types of venues across the world," said Don DeMarinis, senior vice president of sales, Americas at Agilysys. "We look forward to helping the Paddlewheeler Creole Queen and the Riverboat Louis Armstrong deliver one-of-a-kind guest experiences while maximizing profitability. InfoGenesis is ideally suited to meet the needs of Hospitality Enterprises, Inc. and shows their strong commitment to excellent guest service."The authentic Paddlewheeler Creole Queen is powered by a 24-foot diameter paddlewheel and provides day and night cruises on the Mississippi River showcasing beautiful views of the Crescent City. While telling stories from 300 years of New Orleans history, the cruise makes its way through the city, the French Quarter, the Port of New Orleans, downriver to the Jean Lafitte National Historical Park to see Louisiana's swamplands and on to the historic Chalmette Battlefield. Passengers aboard the Creole Queen can truly enjoy the unique energy of New Orleans.The Riverboat Louis Armstrong is a brand new renovation of a 3,000 passenger riverboat, formerly a floating casino, and will allow for "jazzing on the river," as explained by CEO Warren Reuther, who remembers reading about Louis Armstrong going to the river with his trumpet to hop on one of the Streckfus Steamers as a deckhand in a bygone era. As such, the new boat's emphasis will be on concerts, but she will offer three luxuriously appointed decks with top of the line lighting and sound systems for private events, corporate meetings, weddings, and more. The piece de resistance will be a Riverboat Louis Armstrong Foundation Room with Satchmo memorabilia on display. Visitors will learn about his life and career through his music and the instruments he played, right here in his hometown.About AgilysysAgilysys has been a leader in hospitality software for more than 40 years, delivering innovative guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, stadia and healthcare. Agilysys offers the most comprehensive software solutions in the industry, including point-of-sale (POS), property management (PMS), inventory and procurement, payments, and related applications, to manage the entire guest journey. Agilysys is known for its leadership in hospitality, its broad product offerings and its customer-centric service. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth and increase operational efficiencies.Agilysys operates across North America, Europe, Asia-Pacific, and India with headquarters located in Alpharetta, GA. For more information visit Agilysys.com.About Hospitality Enterprises, Inc.The Hospitality Enterprises, Inc. family-owned group of companies represents the finest that New Orleans has to offer in travel services, ground transportation, events, meeting planning, attractions, and entertainment. Whether you are a visitor, planning a staycation, or a certified meeting planner in charge of a week-long convention, Hospitality Enterprises can arrange it all with one call to (800) 366-8882.
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House of Daniel Thwaites Selects Revinate to Power Group-Wide CRM Strategy

Revinate, Inc. 15 January 2019
Now, all the hotels and inns within the House of Daniel Thwaites collective, in addition to the corporate marketing, will use Revinate solutions for data-driven email marketing. With Revinate Marketing Pro, the hospitality company will be able to more effectively drive direct bookings and upsells by easily segmenting its database and sending personalized communications that are proven to drive revenue.The company selected Revinate following a thorough RFP and vetting process, which included five other software companies. Jane Waterworth, Marketing Director at Daniel Thwaites said, "In the end, Revinate was the clear winner for us. In addition to providing all the functionality we needed in a very easy-to-use platform, Revinate has an impressive track record for innovation, which will allow us to stay at the forefront of technology in this ever-changing industry. It was important to us to work with a company that takes the time to focus on their customers and provide a solution for their unique needs.""We are thrilled to welcome Daniel Thwaites to the Revinate family," said Marc Heyneker, Co-Founder and CEO of Revinate. "Everyone who has worked with the Thwaites team during the selection process was struck by their unwavering focus on the guest experience. We are excited to help them turn that passion into revenue with our CRM and guest feedback solutions for hotel groups."About Revinate:Revinate enables hoteliers to transform their guest data into revenue. With Revinate Marketing and Revinate Guest Feedback, hoteliers are empowered to make smarter decisions, resulting in increased direct revenue and guest engagement. The company is backed by leading Silicon Valley investors, including Benchmark Capital, Tenaya Capital, and Sozo Ventures. Headquartered in San Francisco with regional offices in Amsterdam and Singapore, Revinate counts tens of thousands of the world's leading hotels as customers. To learn more, please visit www.revinate.com.About the House of Daniel Thwaites:The House of Daniel Thwaites collective was established in 2018, bringing together hotels and inns owned by Daniel Thwaites. They are a diverse range of properties spread across the UK - from Langdale Chase on the bank of Windermere through to the Golden Lion in the heart of the market town of Settle in Yorkshire. Each of the 20+ properties is individual in style and character but what links them together is superb quality and the warmest of hospitality delivered to every guest who walks through the doors. You can find out more about the properties on the website: https://www.houseofdanielthwaites.co.uk/
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Hotel Tech Report Ranks Beekeeper Among the 'Top 10 Best Places to Work in Hotel Tech 2019'

Beekeeper USA, Inc. 14 January 2019
San Francisco -- Coming on the heels of a widely-successful 2018, Beekeeper was named among the "Top 10 Best Places to Work in Hotel Tech 2019" by Hotel Tech Report. The award recognizes technology companies with an exemplary vision, mission and team and that helps fast track diligence for hotel tech buyers who want to learn about the best vendors to work with.According to the ratings and reviews group, "creating a great work environment is the single biggest determinant of success for any business. Companies that foster great work environments attract the best people and the best people build the best products."Beekeeper was ranked on the following criteria:Work-life balancePersonal development of employeesGender equalityEmployee confidence in the future of the companyValues alignment with the culture of the organizationEmployee engagement and how passionate employees are about the companyGrowth prospects and opportunities for internal advancement"We are elated that our employees consider Beekeeper an outstanding place to work," said Connie Rheams, Beekeeper Vice President Hospitality. "It's fitting that we earned this recognition because Beekeeper was built with the sole purpose of connecting employers and employees through technology. We understand that businesses struggle with employee engagement due to a lack of high-quality, engaging tools for internal communication. Therefore, we built an operational communication platform that ensures employer/employee engagement, makes employees happy, and keeps them wanting to come to work day after day."Beekeeper couldn't develop the best employee app in the industry if it wasn't the best employer in its own right," Rheams said. "Not only do we help hoteliers and their non-desk workers to exchange information, share property updates, and communicate best practices within or across departments in 30 languages, but we use it ourselves as a team app, employee portal, group messaging app, and workforce platform. On behalf of co-founders Cris Grossman, CEO, and Flavio Pfaffhauser, CTO, we want to thank our employees for their recognition of our commitment to making Beekeeper a great place to work, and we commend them for their dedication to improving employer/employee engagement for businesses around the world."The Beekeeper culture is built on the following five principles:BEE Brave -- Every time we fail, we have a new opportunity to learn. Getting it wrong is a great way to find out if what you thought you knew was correct. If we keep learning and moving forward, then we're doing it right.BEE Open -- We are open to new ideas, constructive feedback, and different perspectives. These are the best drivers of innovation; they help us find the best solutions and propel us forward to continually improve.Bring out the Best in Each Other -- We believe in the power, potential, and value of every. single. employee. Especially for our own team here at Beekeeper. It's important to work together, bee positive and inspire each other because we succeed when our team does.Keep IT Simple -- This means not getting lost in processes, hypotheticals, and theories. It means making small changes and trying things out to see if they work before spending more time on a project that might not have the results we expect.BEE Proactive -- By definition, this means influence situations by making things happen rather than waiting and reacting after.Beekeeper is currently looking for bright, bold talent to build and sell the digital workplace of the future. For more information on joining the Beekeeper team, click here.In 2018, Beekeeper was named "Most Innovative Technology of 2018" by Hospitality Technology Next Generation (HTNG); voted "People's Choice" at HITEC Houston 2018 as part of the Entrepreneur 20X Competition hosted by Hospitality Financial & Technology Professionals (HFTP); and earned the "Most Innovative Hotel Technology" 2018 designation during the Tech Pitch at HX: The Hotel Experience. It was named the 59th Fastest Growing Company in 2018 by SaaS 1000, and raised an additional $13 million in funding as a part of its Series A extension round to invest in hospitality market growth.
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FCS Launches 'Club FCS' to Bring Together Industry Leaders in Major Cities Across the World

FCS Computer Systems 14 January 2019
Singapore: Leading hospitality technology platform provider, FCS Computer Systems (FCS), is bringing together the hospitality industry's leaders to provide a platform for innovation, critical thinking, solution sharing, learning and development.Club FCS events will be held in major cities globally, with events planned in Kuala Lumpur, Singapore, New Delhi, New York, Sydney, Dubai and Jakarta in 2019.The first event, which will be held at the Kuala Lumpur Journal Hotelon Thursday 17 January 2019 from 10am until 1pm,with guest speaker Mark Tsujikawa, Enterprise SDN/NFV/IOT Business Director and SDN/NFV/IOT Senior expert at NEC Corp, puts the spotlight on technology trends toward digital transformation."We are very excited to launch Club FCS and deliver leadership keynotes and events that grow a network of global partners and help maintain industry best practices," said Pascale S. Chatelain, Vice-President Global Sales, Marketing and Channels, FCS. "Our first event in Kuala Lumpur is focused on digital transformation, a top priority for hoteliers globally. We are delighted to have Mark Tsujikawafrom NEC Corporation as our keynote speaker at our first Club FCS event and attendees can look forward to an exciting morning of knowledge sharing, professional development and networking", Pascale added.Leveraging 32 years' of global experience, FCS continues to take the lead in developing cutting edge solutions for the hotel industry, by fostering dialogue and the exchange of expert views on the digital transformation of the industry, with the aim to enhance the global hotel guest experience."Club FCS is a place for hospitality, technology and customer service experts to meet, share and learn from each other's knowledge, experience and expertise," Pascale concluded.To join the first ever Club FCS Talk at The Kuala Lumpur Journal Hotel, sign up at https://www.eventbrite.sg/e/club-fcs-talk-tickets-53802035336--ENDS--
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Milestone to Showcase new ChatBot Software and Presence Cloud Digital Marketing Suite at New York Conference

Milestone Internet Marketing 14 January 2019
Silicon Valley, CA. Milestone, the leading provider of digital marketing software and services for location-based businesses, announced today it will showcase two new products at the upcoming HSMAI Digital Marketing Strategy Conference at the Marriott Marquis Hotel in New York City."The Milestone Presence Cloud is a core linchpin of our strategy to be a provider of both award-winning digital marketing software and award-winning digital marketing services," Said Annil Aggarwal, Milestone CEO. "By unifying all the tools that a digital marketer needs to effectively manage a location-based business, we can save our clients hundreds of hours of time wasted due to complex, redundant tools that are often hard to manage," continued Mr. Aggarwal.The Milestone Presence Cloud combines Content Management, Enterprise-grade Schema Management, Voice Search, Social Content Marketing, Reviews Management, Competitive Insights and Digital Marketing Analytics into one cohesive, cloud-based platform. The Presence Cloud leverages an Enterprise-Grade architecture and features a unique "write once, publish anywhere" approach. Milestone clients publish their business information and critical consumer-facing messaging in one central platform and can then publish that information in a schema-rich format across the entire digital spectrum. "The Presence Cloud replaces dozens of individual software components that digital marketers often struggle to manage," said Sathya Krishnamurthy, Vice President of Products at Milestone. "Digital Marketers today struggle with an average of over 20 individual tools, each with a unique user interface, bloated feature set and increasing complexity, creating a recipe for poor information distribution and wasted time," continued Mr. Krishnamurthy. The Presence Cloud solves this challenge with a single, unified platform.At the show, Milestone will also showcase for the first time its new Millstone AIChat - a ChatBot software designed for location-based businesses. Millstone AIChat uses a unique combination of FAQ-powered ChatBot capabilities with a live-agent hand-off feature that allows live agents to pick up chats from the ChatBot when it's not able to answer a question. Milestone AIChat will be available with a services plan designed to allow businesses to continue to teach the ChatBot new answers by tracking unanswered queries or questions handed off to Live Agents."Milestone AIChat continues to showcase our technology leadership in the travel space," said Anil Aggarwal, Milestone CEO. "With most ChatBots there is no concrete plan in place for teaching the system new questions," continued Mr. Aggarwal, "at Milestone we recognize that most location-based businesses need the additional layer of support that Milestone can provide to make the client experience optimal," continued Mr. AggarwalMilestone AIChat and the Milestone Presence Cloud will both be available for demonstration at the HSMAI Digital Marketing Strategy Conference in New York. For more information or to inquire about Milestone's other suite of products and services, contact Milestone at (408) 200-2211 or by visiting www.milestoneinternet.com.
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RateGain Announces Launch of DataSure; A new Update for Optima to Ensure upto 99% Data Sufficiency

RateGain 10 January 2019
Commenting on the development, Bhanu Chopra, CEO, RateGain, said, "Today the hospitality industry thrives on volumes of data, and it is becoming more critical than ever to attend to the data quality issues head-on. According to a survey conducted by Gartner in 2018, bad data, today costs an average of 14 million $ per year, and this cost would most likely accelerate as companies increasingly acquire more data and continue to rely on it for their revenue decisions. RateGain is proud to address this issue by coming up with a first-of-its-kind solution that would do the challenging task of data profiling for its clients by running the data through a series of a quality checklist. This will further ensure that our clients are only processing and relying their revenue decisions on the highest quality of data possible"He Added, "We have been investing in our products consistently to maintain optimal levels of Data Accuracy. In April last year, we launched lightning refresh feature in optima that allow hotels to get real-time competitor data in less than 60 seconds. Now, with the announcement of DataSure, our efforts are to eliminate the business risks that the hotels face due to inaccurate data.DataSure would be rolled out to all the existing customers of RateGain in early 2019. With its launch, RateGain becomes the first player in the industry to tackle the issue of data quality.RateGain launched Optima in October 2016, as a solution to provide comprehensive rate-intelligence to hotels by tracking more than 500+ OTAs, meta-search sites, GDS, brand sites & mobile apps and more than 900,000+ rooms type data. In a very short time, Optima has established itself as a market leader, helping hotels across the globe leverage the power of price intelligence and maintain rate parity across all channels.
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A hotel's definitive guide to property management systems in 2019

apaleo GmbH 10 January 2019
Switching to a new property management system can feel like a huge, complicated process. The research phase alone can take months, followed by difficult (and confusing) pricing discussions, complex set-ups, and long lead times before going live. But it doesn't need to be this way. To make things a little easier, apaleo has created a comprehensive guide to help hotels navigate the entire PMS landscape.The free guide is meant to save time and arm hoteliers with all the information needed to make an informed buying decision in 2019. It includes:The latest trends and expert opinionsThe core functionalities to look forQuestions hoteliers should ask (and the answers you want to hear)A detailed look at integrationsCost, implementation, and timelinesSuccess and further readingHere's to an uncomplicated buying process in 2019 and beyond.
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Runtriz Welcomes New SVP of Sales to Expand North American Market

runtriz 9 January 2019
Sheri has over two decades of travel industry experience in business development, operations, account management, digital marketing, sales strategy, and reseller negotiations in the US, Canada and Mexico. She has held a variety of high profile executive positions with proven success in business development roles representing hotel central reservation solutions for technology leaders such as Sabre Hospitality, Travelclick, Lexington Services and Utell International. Most recently, Sheri has been overseeing the explosive account growth for Sabre Hospitality software solutions for national hotel brands totaling over $30 million. Her strategic expertise spans global distribution, brand call center strategies, and digital marketing strategies with intricate property level integration."My first job out of college was at the legendary Hotel Bel Air which served as a perfect location for the beginning of my love affair with the travel industry and specifically hospitality," explains Sheri. "As soon as I saw a demo of the Runtriz platform, I realized it was best-in-class technology and was convinced I could help hoteliers benefit from this technology. With their impeccable reputation, built on consistent revenue delivery and innovation, Runtriz is a valued partner to hotels of all sizes. I thrive by driving a sales pipeline to deliver top line results and a first-rate customer experience and I look forward to this exciting new opportunity."Runtriz has been experiencing accelerated growth as it continues to focus on amplifying guest experiences. Hotels rely on Runtiz technology to provide guests with frictionless, convenient mobile experiences at every touch point, from ordering food and beverages from within any on-site location, to making appointments or booking reservations, to emailing and texting with hotel staff, to checking-in or out and accessing their hotel rooms via mobile key entry."We are delighted to have Sheri join us with her market expertise, industry connections, sales acumen, and ability to build key relationships," explains David Milili, CEO of Runtriz. "She brings wealth of experience, energy, and passion to a key role in our next stage of expansion."Runtriz delivers a suite of innovative digital and mobile guest experience solutions for more than 2,000 hotels globally and now offers Alexa voice integration to all of its clients. For more information, please visit runtriz.com.

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