Hospitality Industry Technology Exposition & Conference
November 14–15, 2017
Hospitality Industry Technology Exposition & Conference
April 11–13, 2018
RAI Amsterdam Convention Centre
Hospitality Industry Technology Exposition & Conference
June 26-29, 2018
NAVIS 20 November 2017
BEND, Ore. -- Demonstrating its continued commitment to being the number one reservation sales and marketing platform for hotels, resorts and vacation rentals, NAVIS today announced that its RezForce Lux call center services have received five perfect scores this year, according to Forbes Travel Guide."This is quite an accomplishment and a clear indication of NAVIS' dedication to providing superior reservations services for luxury hotels," said Tom Flournoy, Senior Vice President of Operations at Forbes Travel Guide.NAVIS is one of a few industry providers that invites the Forbes Travel Guide Quality Assessment team to test and score their reservations agents' performance on behalf of select luxury clients. As the originator of the Five-Star Rating System, Forbes Travel Guide has been the gold standard in the hospitality industry since 1958. Forbes Travel Guide's expert, incognito inspectors, evaluate agents on rigorous and objective standards, the same criteria used in the official Forbes Travel Guide Star Rating System, considered the most stringent in travel and hospitality.Based on the discerning requirements of Forbes Travel Guide, RezForce Lux has proved to be a high-performing call center service that exclusively supports the needs of luxury properties and their consumers. Its success includes:Focus on Five-Star service standards--NAVIS trains, measures, and coaches RezForce Lux agents to Forbes Travel Guide's Five-Star certification standards92.2% overall service level score in 2017, consistently better than Forbes Travel Guide's measured U.S. luxury property team average of 89.2%Agents are scored monthly; five of which were perfect scores in 2017Additionally, RezForce Lux has achieved a 99% service score based on criteria as an overflow and after-hours service. Jeremy Fain, the Director of Revenue at Ojai Valley Inn and Spa commented on his experience with RezForce Lux: "There's no other overflow/after-hours reservation service out there that does what NAVIS does for Four- and Five-Star resorts. We are extremely pleased with the NAVIS team's performance, professionalism and how they've represented our luxury resort."RezForce is part of the NAVIS Revenue Performance Platform designed to capture and convert more profitable direct bookings. Last year alone, RezForce booked $161 million for our clients, and captured reservation lead data our clients turned into an additional $34 million in direct bookings."This positive feedback is recognition of our team's exceptional service record and reflects the exacting standards of our RezForce call center services," said NAVIS CEO Kyle Buehner. "In today's competitive hospitality environment, it is more important than ever to effectively engage reservation inquiries and commit to outbound calling campaigns to capture more direct bookings. Having a high-performing extension of your onsite reservations team to accommodate the peaks and valleys in call volume is a proven way to dramatically impact revenue, reduce staffing costs, drive profitability and exceed guest service expectations."To learn why leading lodging providers and management companies trust NAVIS technology and services to help them increase their direct business, please visit TheNavisWay.com or call 866-712-3439.
SGS 17 November 2017
Hospitality Experience (HX) is a comprehensive property audit solution that aims to maximize the guest experience within the hotel industry.HX is comprised of four modules of certification audits, covering: risk, sustainability, corporate social responsibility and quality of service experience:Risk: the risk module evaluates buildings, food and water safety, as well as cyber security, business continuity and overall property securitySustainability: HX's sustainability module focuses on waste and energy management to deliver cost-saving optionsCorporate Social Responsibility (CSR): this module proves commitment to CSR and risk reduction, as well as compliance and transparency to guestsQuality of service experience (QX): the final module provides an in-depth review of a property's service with a series of mystery guest auditsHX offers three levels of certification:HX Platinum: achieved with a score of 95% or higherHX Gold: achieved with a score of 85% to 94%HX Silver: achieved with a score of 65% to 84%These certifications can be used to display a property's commitment to the four important areas outlined above, ensuring an optimal level of guest experience and satisfaction.As the rates of international travel and online property reviews continue to grow, hotel brands are expected to provide exceptional service and guest experience consistently. The HX module can offer a guideline and benchmark for doing just that. It can also help:Increase brand reputationIdentify potential cost savingsProvide operational guidance and supportEnsure regulatory conformityOffer market intelligenceProvide peace of mind to managers and guestsSGS Global Head of Travel & Hospitality, Peter Hvidberg said: "Today, a minor incident can be magnified with a single online review, increasing the demand and pressure for experience excellence and commitment for all hotel brands. Therefore, it is more important than ever to ensure that your property is doing all that it can to achieve the highest level of satisfaction. HX has been designed specifically for the hospitality industry to meet a variety of needs and provide solutions to many of the issues presented today."To find out more, contact: email@example.com or visit website.
mycloud Hospitality Platform and Vertical Booking USA Combine to Offer Ultimate Package to Hoteliers
Prologic First 17 November 2017
mycloud hospitality platform has taken the next step in achieving its mission of providing a smart and integrated yet simple-to-use hospitality solution as a service to hotels. The innovative platform from tech experts Prologic First has integrated with Vertical Booking USA to offer the ultimate bookings and management solution to the hospitality sector.mycloud delivers a hospitality platform that enables establishments to lower their costs, improve the efficiency of their operations and achieve higher levels of guest satisfaction. The PMS has been designed to meet the challenges faced by today's hospitality sector and can be live in just four hours. It is suitable for businesses of all sizes, from small and medium independent hotels and guesthouses to motels, large hotel chains and boutique resorts.Vertical Booking USA is a hotel channel management system that delivers vertical booking capabilities to the hospitality sector through its Vertical Booking Synchro Channel Manager. The system allows hoteliers to manage electronic distribution on channels automatically, with rates and availability synchronized via one central panel.The combination of the the cloud-based, enterprise-level mycloud solution with the Vertical Booking Synchro Channel Manager means that hoteliers can benefit from the complete package. From individual and group bookings/reservation management to processing guests checking in and out, establishments now have greater control and enhanced efficiency at their fingertips, in one easy-to-use system. The mycloud hospitality platform also delivers operational efficiency through its POS system for food/beverage/spa/gift shop sales, as well as allowing management staff to track relevant business statistics in real time.mycloud Vice President Deepak Chauhan comments:"By integrating mycloud with Vertical Booking USA, we are providing an outstanding management tool for the hospitality sector. Whether hotels want to manage their availability and bookings - including bookings made by travel agents - or review their guest history and feedback, they can now do it all through one simple system. There's even a channel manager to automate distribution to OTAs, the option to use accounts receivable services and manage housekeeping, and an interface library with more than 175 different options. The system is incredibly comprehensive while remaining easy to use and swift to install."Hospitality businesses can also benefit from mycloud's unique 'social listening' function. The system keeps hoteliers updated with the latest mentions of their establishment on multiple channels, including travel review websites and social media channels. The resulting data is collated into a single view timeline of social sentiment as an incredibly useful management tool. Thus the integrated mycloud and Vertical Booking USA system covers the entire hotel experience, from booking and staying right the way through to guests leaving reviews online after their visit.mycloud and Vertical Booking USA's integrated system is available to hospitality businesses in the UK, USA, UAE, Philippines, Thailand, India and Singapore.
Aptech 16 November 2017
PITTSBURGH - Aptech Computer Systems announced Milestone Hospitality Management and Bellstar Hotels & Resorts implemented the PVNG enterprise accounting system. PVNG is Aptech's next generation enterprise accounting hotel software solution that is deployed in the cloud. Aptech is the leading provider of hospitality enterprise accounting, budgeting and forecasting, and business intelligence hotel software systems. Click here for more on Aptech's products and services."Milestone selected PVNG because Aptech is a hospitality-focused company," said Brendon Ratley, corporate controller for Milestone Hospitality Management. "Aptech understands hospitality accounting and designed PVNG's financials to conform to the hotel industry uniform system of accounts. Every other system we reviewed required a report generator to convert their system's reports. Aptech hosts our system and PVNG interfaces with our payroll and property management systems." Milestone will finalize its four-property implementation in 4Q 2017.PVNG is a totally new financial system with an easy to navigate architecture. Drawing on Aptech's vast experience and thousands of existing hospitality users, Aptech had the perfect blueprint for the next generation application."Bellstar Hotels & Resorts operates six resorts and a home office in Alberta, Canada. The home office will use PVNG for enterprise general ledger, accounts payables and financials. Our property GMs and department heads will use PVNG to review expenses and financial statements," said Leslie Ducommun, Bellstar's corporate controller. "We went live November 1st, 2017. PVNG allows us to enter our budgets and forecasts in the system and compare those numbers with the current period. PVNG also lets us download results from the Resort PMS." Ducommun noted that Stagewest Hospitality is a shareholder of Bellstar. "Stagewest installed PVNG over a year ago and it has worked well for them."Cam Troutman, Aptech vice president, said, "We built PVNG from the ground up for the web based on Aptech's 45+ years of hotel accounting knowledge. We used the most current technology platform incorporating AP, GL, Statistics, Financials, and a Bank Reconciliation, all with easy to use, familiar browser navigation." The PVNG system easily handles single or multi-property accounting, and is deployed as a hosted service, streamlining common daily accounting procedures and offering highly flexible reporting.Aptech Computer Systems is both an IBM and Prophix Business Partner offering Execuvue web-enabled Business Intelligence, Targetvue Budgeting and Forecasting, and PVNG Enterprise Accounting systems that are 100% hospitality specific. Aptech is the only company that provides a complete suite of financial management and analysis solutions for the hotel industry. About Aptech Computer Systems, Inc.Aptech Computer Systems, Inc., based in Pittsburgh, Pennsylvania, is the only provider of a fully integrated enterprise accounting, business intelligence and planning ecosystem to the hospitality industry. All of its clients are companies like yours, which own or manage hotels. Its solutions help customers at both the corporate and property levels understand their financial and operational data for faster goal achievement.The company is renowned for introducing business intelligence into the hotel industry, and offers a solid resource of hospitality professionals. Aptech is an IBM Software Value Plus partner and Premier Solution Provider, as well as a Prophix Premier Business Partner.Incorporated in 1970, Aptech's state-of-the-art back office, true business intelligence and enterprise planning solutions are 100% hotel specific. Solutions include PVNG, Execuvue, and Targetvue. Clients comprise over 3,500 properties - including large chains, multiple-property management companies and single-site hotels. Execuvue is registered to Aptech Computer Systems, Inc. All other trademarks are owned by their respective holders. For more information please visit www.aptech-inc.com.
The Rainmaker Group 16 November 2017
ALPHARETTA, GA -- The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization software, today announced that it ended the third quarter of 2017 with record-setting performance and growth, advancing its position as a global technology leader.Since July 1, Rainmaker has expanded its reach in both the number of customers and the number of properties using its groundbreaking solution suite, which include guestrev, grouprev, revcaster, and revintel. Year-over-year, the company has seen a nearly 30 percent increase in hospitality property deployments; additionally, in this same period, the company realized 30 percent growth in its customer base.Las Vegas-based Station Casinos is among the customers that recently selected Rainmaker solutions. In Q3, the company chose revcaster for 11 of its properties, totaling more than 4,800 rooms. Station Casinos had already purchased the guestrev and grouprev solutions and wanted to expand its use of the Rainmaker suite. The solutions will help the company optimize revenue, secure the most profitable guests, and streamline operations."As the hospitality industry becomes increasingly competitive, it's critical that properties invest in technology that drives revenue and profitability," said John Brown, executive director of revenue management at Station Casinos. "We reviewed a number of revenue management and profit optimization solutions and determined that the Rainmaker suite was the ideal fit for us, with all the features and functionality we needed. These solutions will give us the tools we need to maximize revenue, make more informed business decisions, and gain an edge on the competition."Rainmaker's revenue and profit optimization product suite includes:guestrev, an intuitive and easy-to-use revenue management solution that analyzes total guest value across a hotel or casino property to forecast and price rooms;grouprev, an innovative group pricing solution that streamlines the process of responding to group RFPs by analyzing historical data, future demand, and price sensitivity to recommend the best pricing for group business;revcaster, a powerful rate shopping tool that gives hoteliers access to real-time actionable market data, so that rates can be set against the competitive landscape; andrevintel, an intuitive business intelligence solution that improves day-to-day revenue management by mining various data sets and providing deep insights at a granular level."Our revenue and profit optimization platform continues to deliver exceptional results," said Tammy Farley, president of The Rainmaker Group. "In fact, performance in Q3 has exceeded our expectations. This is due to our deep commitment to solution innovation and to the dedicated employees who partner with our customers to ensure their success. This is an exciting time to be in the hospitality industry, and we look forward to ending the year with record-setting growth."
Hospitality Technology Sales & Media Specialist Leigh Sansone Joins ALICE to Continue Company Expansion into the Midwest
ALICE 15 November 2017
ALICE, the hospitality industry's leading operations technology, welcomes travel technology sales leader and digital marketing professional Leigh Sansone as Senior Sales Executive for the Midwest and Toronto.Leigh joins ALICE at a time of rapid growth for the company, following its $39M Series B funding in August, and the company's acquisition of concierge technology rival GoConcierge the following month. Leigh will help ALICE grow the brand and open new markets for the company.Leigh comes to ALICE from TravelClick, where for the past five years, Leigh consistently scaled company ranks, becoming an expert in hotel e-commerce, distribution, and technology. Leigh joined TravelClick in New York City as a Media Analyst in 2012. After a series of quick promotions, Leigh rose to Director of Digital Strategy in 2014, and was again promoted to Director of Sales for Miami, Florida in 2015. Leigh consistently outperformed her peers, winning numerous awards during her tenure at TravelClick, including Sales Specialist of the Year in 2014, and in 2016, Sales Rookie of the Year and 100% Club. At the time of her move from TravelClick to ALICE, Leigh was the local market expert for more than 300 hotels, having successfully supported and expanded a $5M book of business. Leigh is a graduate of The Ohio State University Fisher College of Business and holds a BSBA in Finance.ALICE is the industry leader in hospitality operations technology. Close to two thousand hotels across the country and around the world have chosen ALICE for the transformative effect joining all hotel staff departments onto a single platform has for improved task management and employee communication. ALICE's guest engagement toolset is also helping its clients deliver exceptional service with cutting-edge innovations like guest-to-staff texting."We are so excited to have Leigh join our team in Chicago," says Wendy Zapach, ALICE's Head of Sales. "Chicago and the Midwest are excellent markets for ALICE, with beautiful and unique independent properties. Leigh's being a native gal with local contacts and connections is going to make an impact for ALICE right off the ground."
RoomKeyPMS Releases First Artificial Intelligence Feature to Help Hoteliers Create Better and More Profitable Guest Relationships
RoomKeyPMS 15 November 2017
Vancouver -- RoomKeyPMS announces the launch of its new, premium feature, "Profile Match and Merge", that will be available to all client hotels starting November 14, 2017. This feature will allow RoomKeyPMS users to immediately harness the power of unified guest data from multiple guest stays into single, rich, complete guest profiles.RoomKeyPMS CEO, Tim Major commented, "Good quality, usable guest information is central to creating a great and profitable hotel guest relationship. Poor quality guest history and preference information misses the opportunity for great guest interaction. This prevents hotels from delivering the best and most profitable guest engagement before, during, and after a stay."Mr. Major further commented, "With an increasingly competitive hotel marketplace, it is our goal to make the advantages of easy to use, cutting edge technology available to RoomKeyPMS clients, so that their businesses can keep pace with the growing trend of personalization, invisible automation, and guest self-serve".With little to no training, hotel properties ranging from economy to boutique will be able to:Make guest information a #1 priorityImprove marketing resultsLeverage team effortsAutomate the guest data function making "merging and purging" a near-automated taskKeep pace with new technologiesThe new RoomKeyPMS Match and Merge feature takes advantage of artificial intelligence available in Microsoft Azure cloud technologies to intelligently suggest potential duplicate guest records. This allows users to unify guest data from multiple stays into single, rich, complete profiles.To learn more about "Profile Match and Merge" view our YouTube video at https://www.youtube.com/watch?v=_iLfpOagqj0 or for more details visit our website at: https://roomkeypms.com/products/features/artificial-intelligence-guest-profile-matching-merging/About RoomKeyPMSRSI International Systems Inc. is the developer of RoomKeyPMS, a web-based Property Management System (PMS) that incorporates a fully integrated Online Reservation Booking engine and seamless real-time connectivity to the major Global Distribution and Internet Distribution Systems. RSI markets its RoomKeyPMS and a number of other proprietary "hosted" software solutions to a wide variety of Hospitality Industry clients around the world. For more information, please see our website at www.roomkeypms.com.
RateGain 15 November 2017
London, UK -- RateGain announces the launch of AirGain, a real-time airline pricing intelligence solution that collects and analyzes airline fares for diverse categories and attributes across multiple distribution channels. With AirGain, an airline aims to solve such critical business challenges as inaccurate/delayed pricing, understanding ancillaries pricing, and tackling the airline rate parity issues.RateGain CEO, Bhanu Chopra says, "Airlines are increasingly pressured by diminishing margins and hyper competition from digitally driven online travel companies. Pricing Intelligence is not an option anymore, if an Airline want to sustain, let alone upping their game. Real-time Pricing intelligence with AirGain is like watching their playfield from 30,000 feet, yet, being able to dive right into the problem area whenever needed."AirGain captures pricing data in real-time and represents it in form of visual insights on Airlines' comparative position, market dynamics, yield per departure, rate disparity alerts and much more. A SaaS based product, AirGain easily integrates with top revenue management platforms. Based on Microsoft Azure platform, the solution is scalable for future data needs and deployments.Anand Medepalli, RateGain's Chief Product Officer says, "Airlines are restrained by legacy systems to process and monetize Airfare big data. Revenue Managers can leverage real-time insights from this data to fuel their pricing and revenue strategies. With AirGain, the intent is to redefine how pricing intelligence is gathered and utilized."RateGain is seeing significant interest from airlines in this next generation price intelligence solution and is pleased to have already signed two contract with a leading European Airline company.For more details, visit AirGain.About RateGain RateGain helps hospitality and travel companies make more revenue every day.Founded in 2004, RateGain now has 12,000 clients around the globe including hotels, online travel agents, airlines, car rental companies, cruise liners as well as tour operators and wholesalers. RateGain's cloud based software helps organizations with rate intelligence, price optimization, seamless electronic distribution and brand engagement.In 2014 RateGain was funded by TA Associates, one of the most respected and oldest private equity firms in the world.RateGain currently has over 550 employees who work passionately to deliver unsurpassed value for their clients through cutting edge software products and stellar support.For more information, visit www.rategain.com.
Angie Hospitality Selected to Present Voice-Assistant's Hotel Guest Wi-Fi Innovation at WBA Wireless Global Congress
Angie Hospitality 14 November 2017
SAN JOSE, Calif. -- Angie Hospitality, creator of the world's first voice-based guest room assistant and in-room Wi-Fi access solution developed specifically for hotels, has been selected by WBA (Wireless Broadband Alliance) to present at this year's Wireless Global Congress in New York City. During the four-day event, which is scheduled to take place November 13-16 at The Roosevelt Hotel, Angie Hospitality's CEO, Ted Helvey, will present Angie's comprehensive suite of capabilities at two invitation-only sessions, with a focus on its secure PAN (Personal Area Network) guest Wi-Fi functionality.The annual Wireless Global Conference showcases innovative technological solutions in wireless services, bringing together senior-level executives from a multitude of industries. Chosen by show officials to showcase Angie Hospitality on the conference's prestigious Innovation Stage, Helvey will conduct a six-minute presentation on the solution's advanced Wi-Fi capabilities on Thursday, November 16 at 10:55 a.m. Also selected to participate in this year's WBA Accelerator Program, Helvey will again present an overview of Angie's capabilities to a panel of leading industry experts and investors at 6:50 p.m."As the use of voice-activated technologies is continuing to expand in the consumer electronics market, travelers are beginning to expect the same convenience in their hotel room when they are away from home," said Helvey. "We developed Angie from the ground up as an enterprise-class, cloud-managed solution that is purpose-built specifically for hospitality, and we packaged it with a robust and easy-to-use cloud-managed Wi-Fi feature set that provides what every traveler needs and what hotels struggle to provide - simple, secure and easy-to-use connectivity for all their devices. We are honored to have been selected by WBA to present our solution at this elite global forum."With a focus on not only introducing advanced voice-based guest service solutions to the hospitality industry, but providing secure and robust in-room Wi-Fi networks in every guest room, Angie is the world's first voice-activated, enterprise-class solution built specifically for the hotel environment. The solution offers hoteliers and their guests a 24-hour interactive voice- and touch-based guest room assistant that maximizes operational efficiencies and revenue for the property, as well as increasing guest satisfaction. Angie is currently being implemented at multiple hotel properties in the U.S. and will be available for general distribution in Q1 2018.For more information on Angie's full suite of capabilities and options, please visit www.angie.ai.
Shinhwa Theme Park at Jeju Shinhwa World Selects InvoTech Systems to Manage Employees' Uniform Inventory
InvoTech 14 November 2017
LOS ANGELES, CA -- InvoTech Systems, Inc. announced that the Shinhwa Theme Park at Jeju Shinhwa World in Jeju, South Korea implemented a uniform management and control process with InvoTech's RFID Uniform System. InvoTech is a leading provider of software management and control systems for laundry, linens, and uniform operations that increase profitability for hotels, resorts, theme parks, sports arenas, and convention centers. InvoTech has implemented Uniform Systems world-wide that include Universal Studios, Sea World, LEGOLAND, 20 Century Fox Malaysia, Bollywood Dubai, and Motiongate Dubai. The InvoTech System installed at Shinhwa Theme Park of Jeju Shinhwa World provides 100% accountability for approximately 25,000 uniform pieces. Click here for more information on InvoTech's Laundry, Linen and Uniform Systems.The InvoTech RFID Uniform System eliminates the daily task of physically separating the different types of uniforms, hand-counting and manually-recording, reducing labor costs and human error.The system benefits include cutting labor costs, eliminating losses, reducing purchases, and lowering laundry expenses. The InvoTech Uniform System establishes organization, control, and accountability. Shinhwa Theme Park is just one part of the 2.5 million square meter Jeju Shinhwa World, Jeju's first premium integrated leisure and entertainment resort that includes hotels and resorts offering over 2,000 premium rooms, M.I.C.E facilities, Lionsgate Movie World, Jeju's largest retail and food & beverage complex, an adventure water park, a destination spa and a foreigners-only casino upon its full opening."We worked closely with the InvoTech's team to install the new UHF-RFID Uniform System," said Rowena Koh, IT Director of Jeju Shinhwa World. "Our uniforms, as one of the key elements in giving visitors a good impression, are an important asset. The RFID technology allows for multiple uniforms to be processed simultaneously and automatically, and the recordkeeping and reporting is also automated. This helps boost our operational efficiencies.""InvoTech continues its global business expansion with the RFID Uniform System installation at Shinhwa Theme Park," said Oswald Lares, Director of Sales at InvoTech Systems, Inc.InvoTech has over 500 of satisfied clients worldwide in more than 30 countries, including hotels, resorts, casinos, theme parks, stadiums, arenas, convention centers, medical centers, cleanrooms, and laundries. Why InvoTech? Because major brands like Hyatt, Marriott, Ritz-Carlton, Hilton, MGM International, Wynn Resorts, Caesars Entertainment, Universal Studios, LEGOLAND, Intel, Pfizer, Madison Square Garden, and Staples Center rely on InvoTech Systems to provide operational efficiency, full-accountability, and turn-key solutions for laundry, linen and uniform management. See what our clients are saying about us. About Jeju Shinhwa WorldSpanning an area of approximately 2.5 million square metres (26.9 million square feet), Jeju Shinhwa World is Jeju's first premium integrated leisure and entertainment resort. Opening progressively since 2017, Jeju Shinhwa World will house a variety of world-class leisure and entertainment facilities. Jeju Shinhwa World Hotels and Resorts offers over 2,000 premium rooms supported by M.I.C.E facilities for full meeting and conference needs. YG Republique, operated by YG Entertainment, features a bowling club and cafe with design input from Korean pop celebrity G-Dragon; and the first outdoor theme park Lionsgate Movie World is built around top-grossing movies such as The Twilight Saga, The Hunger Games, Divergent, Saw franchises. The project also includes Jeju's largest retail and food & beverage complex, an adventure water park, destination spa and a foreigners-only casino, etc. Among these premium facilities, Somerset Jeju Shinhwa World and Shinhwa Theme Park was opened in April and September 2017 respectively. Upon its full opening, Jeju Shinhwa World will become a world-class integrated leisure and entertainment resort in Asia. Click here to find our more.
KEYPR 14 November 2017
LOS ANGELES -- KEYPR, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today they have formed a strategic partnership with Mirror Image to create the industry's first cloud-based smart mirror, REMi. REMi is a "virtual butler" for the hospitality industry powered by the expansive KEYPR platform.REMi, which launched yesterday at BDNY, is the industry's most comprehensive guest experience hospitality platform. In-room technology has advanced dramatically but no one has yet harnessed the power of mirrors to showcase revenue driving services and amenities. Mirror Image has over 25 years of experience serving the hospitality industry as a trusted source for custom mirrors, backlit mirrors and artwork, catering to all segments of the industry so this move to expand their offering to feature integrated technology is a natural step."I have been developing this project for years and it's something our customers have been asking for and I'm thrilled to be launching this labor of love at BDNY," said Glenn Neugarten, CEO of Mirror Image. "The team at KEYPR really connected with the vision and partnering with them really accelerated the project. Technology is always a conversation within the FF&E space and we have made great strides towards combining aesthetics with functionality and look forward to further pushing boundaries with both design and technology."REMi is highly customizable; hotels will be able to purchase the smart mirror on its own or the complete package which features a mobile app, in-room tablets, keyless entry and GEMS (KEYPR's proprietary back office Guest Experience Management System)."The team at Mirror Image has a fabulous reputation within the industry for their product quality, breadth of offering and customer service. When they came to us with this idea, we didn't hesitate. With the KEYPR platform powering the REMi concept, we have dramatically expanded on the most advanced and integrated in-room technology offering on the market."REMi is now available to order and will begin delivering Spring 2018. For more information, to request a catalogue or a demo, contact iamREMi.io. For appointments or more information, please email firstname.lastname@example.org.
IDeaS G3 RMS Gives New Revenue Opportunity to Resorts and Hotels with Component Room Optimization - an Industry First
IDeaS 14 November 2017
MINNEAPOLIS -- Though ubiquitous in resorts and hotels today, component rooms and flexible inventory are a tricky business for revenue managers. These unique rooms have traditionally required manual pricing and constant oversight - and are often undersold because of their complexity compared to standard rooms.To help hoteliers maximize profit potential, IDeaS Revenue Solutions has added a new capability to IDeaS G3 Revenue Management System (IDeaS G3 RMS), the industry's most widely used revenue management solution. Powered by SAS analytics, this new IDeaS G3 RMS feature allows revenue managers to optimize all combinations of room types and build a revenue strategy specifically for flexible inventory - all based on guest demand and price sensitivity.IDeaS G3 RMS is now the only cloud-based revenue management tool that automates component room price optimization. Combined with sophisticated pricing and inventory control decisions, powerful forecasting and interactive reporting dashboards, component room pricing showcases IDeaS' commitment to solving the unique and complex business challenges facing hotels and resorts."Resorts and hotels are threatened every day by new entrants into an already competitive arena. Component rooms, or virtual room types, allow hotels to better serve their guests through a personalized experience that meets the unique needs of each guest," said Sanjay Nagalia, chief operating officer for IDeaS. "By helping hotels understand which components of a room to sell and at what price, we enable our clients to build a revenue strategy that gives them a competitive advantage in their market and an upper hand when it comes to pricing at the room type level for both group and transient business."The new capability allows resorts and hotels with component rooms to account for larger or premium room types and optimize their business strategy based on the most relevant market data and demand indicators. With IDeaS G3 RMS, revenue managers now have the confidence to automatically price and offer fully flexible inventory in order achieve the greatest profitability and business mix for their property."This technology has enabled us to look at inventory by type or segment and actually make decisions to yield room types uniquely across different channels," said Agnelo Fernandes, senior vice president for Terranea Resort. "Terranea is very unique, with 582 keys and a mix of rooms, suites, villas, casitas & bungalows. We find ourselves diving into IDeaS for every decision, and that has helped us become a lot more efficient. IDeaS helped us understand pricing, availability and demand for each room in order to optimize profitability."Click here for more information about IDeaS G3 RMS.Tweet this: @IDeaS_RevOpt #RevenueManagement system is first to allow hotels & resorts to automate component room pricing. www.ideas.com/about/news About IDeaS With more than 1.6 million rooms priced daily on its advanced systems, IDeaS Revenue Solutions leads the industry with the latest revenue management software solutions and advisory services. Powered by SAS and with nearly three decades of experience, IDeaS proudly supports more than 10,000 clients in 111 countries and is relentless about providing hoteliers with insightful ways to manage the data behind hotel pricing.IDeaS empowers clients to build and maintain revenue management cultures - from single entities to world-renowned estates - by focusing on a simple promise: Driving Better Revenue.IDeaS has the knowledge, expertise and maturity to build upon proven revenue management principles with next-generation analytics for more user-friendly, insightful and profitable revenue opportunities - not just for rooms, but across the entire hotel enterprise. For more information, visit www.ideas.com.
Xn protel 14 November 2017
Global hospitality management software company Xn protel Systems today announced that it is showcasing its new xnPOS Kiosk technology, for the first time, at HITEC Dubai on the 14th - 15th November 2017.xnPOS Kiosk allows customers to use self-order touch kiosks to view the menu and place orders without having to join a queue at the cashier or service counter. It supports quick payment processing, using the customer's preferred payment method. xnPOS Kiosk is fully integrated with the xnPOS enterprise system, so once an order is placed on the Kiosk it is immediately transmitted to the Kitchen Display System (KDS). When ready to collect, a notification is sent from the KDS to a Customer Tag screen marked 'ready for collection'.The efficiency and accuracy of F&B order-entry are directly linked to customer satisfaction, therefore xnPOS Kiosk has been designed to enhance a diverse range of F&B operations. It reduces queuing, controls the accuracy of order-entry, drives upselling and enhances operational productivity.xnPOS Kiosk can be used with a variety of open, touch kiosk hardware. It also has a customer friendly touch-ordering user interface, which was developed and optimized by Xn protel's in-house xnPOS software development team.The xnPOS Kiosk was initially developed for a Singapore-based customer of Mediatech Marketing Pte Ltd, one of Xn protel Systems' global resellers. To handle the full range of local payment modes required in Singapore, the xnPOS Kiosk was integrated with the NETS Payment Gateway module. This allows customers to make payment by NETS Debit, NETS Flash Pay and also use various credit card devices, including standard chip credit cards, payWave, Apple Pay and Android Pay.Emmanuel Clave, VP GCC & India, Xn protel Systems comments: "The productivity value of kiosk technology has long been proven in the Quick Service Restaurant and Travel industries. By implementing xnPOS Kiosk the ROI can be measured in faster F&B preparation cycles and increased upselling.Emmanuel continues, "xnPOS Kiosk provides hospitality outlets with a multi-lingual, specialized F&B Kiosk technology that solves queuing issues. Its customer-friendly ordering screens will begin to drive a broader adoption of kiosk technology into mainstream hotel/hospitality F&B operations, especially in retail F&B outlets, located in hotel lobbies and breakfast restaurants. xnPOS Kiosk will deliver strong business value by offering a customer-friendly touch-ordering process, which is fully integrated to the wider capabilities of our xnPOS enterprise system."
Bartech Launches New Corporate Website to Showcase Latest Advances in Hotel Minibar Automation and Customization
Bartech Systems International Inc. 13 November 2017
Las Vegas -- Bartech, a world leader in profit-generating automatic minibar solutions for the hospitality industry, has launched a fully redesigned website aimed at educating visitors on the potential of the latest in automated minibar technology to enhance hotel revenues, guest satisfaction and guestroom design, while reducing expenses. The new website also offers user-friendly navigation, a visually appealing design and detail-rich infographics that demonstrate how automated technology works and how it streamlines hotel operations."With so many hoteliers looking for ways to enhance their revenue-earning abilities, we felt that it was important for us to develop a site that serves as a comprehensive resource for those wanting to understand precisely what automated minibar technology is, how much it costs to implement and how it benefits both properties and guests," said Pierre Agrario at Bartech. "Our new website provides details on solutions that satisfy guest preferences for self-service and instant satisfaction, while reducing the strain on labor resources and making inventory management much more efficient and affordable."The Bartech website also allows hoteliers to narrow their search for the best minibar solution, based on their preferences and specific property needs. Those clicking on the 'Automatic' tab can view and learn more about the latest automatic and semi-automatic minibar options currently available, including the popular DD46, eDrawer and non-refrigerated eTray. Also featured is a 'Traditional Manual Minibars' tab, as well as a section dedicated to BarTouch, a first-of-its-kind web-based application that allows hotels to efficiently track purchases and inventory levels for manual minibars.Bartech's website also features a 'Design-a-Bar' section where visitors can create and customize their minibar design to match a property's unique style and requirements. This allows hotels to differentiate themselves from competitors in a memorable way, while blending the minibar seamlessly into the guestroom aesthetic. Available options include color, material and product type, with Bartech representatives readily available to assist in creating a solution that meets all needs, while maximizing revenue earning potential.To learn more about automated minibar technology and Bartech's latest solutions, please visit www.bartech.com.
Crave Interactive 13 November 2017
This innovation is a world first and is unique to Crave's digital guest service platform. Not only does the user-friendly interface enhance the guest experience, it solves problems hoteliers face in maintaining traditional remotes, with battery replacements, losses and unhygienic hard switches.Crave TV Control integration has previously been included with a larger full room control system offered by high-end hotels, and used by more than two-thirds of all guests. By adding TV Controls directly in it's in-room tablet solution, Crave now brings this widely appreciated feature to the entire hotel market at no additional cost."We are always looking to innovate at Crave with both our software and hardware." commented Crave Founder and CEO Gareth Hughes, "Crave was the first company to build tablets and docks specifically for hotel bedrooms. Once we saw how many people preferred to use the Crave tablet over the remote, adding infrared to our bespoke tablets was an easy decision."About Crave Interactive:Crave Interactive is a world leading developer of cloud-based solutions for hotels that provide digital guest services, including food ordering, digital concierge, entertainment and automation via proprietary in-room tablets. Crave clients range from Iceland to Tasmania, from 25 to 4,000 rooms, and from luxury to limited service hotels.Contact: email@example.com Web: http://www.crave-emenu.com Video: http://bit.ly/craveoverview
Hotel Technologies 10 November 2017
Rahway, N.J. -- Hotel Technologies Inc., a trusted leader in hotel bedside and charging solutions, will be unveiling three hot new iHome hotel products this week at HX: The Hotel Experience, to be held November 12 and 13 at the Jacob Javits Convention Center. In Booth #2837, attendees will see the industry's most attractive, functional and easy-to-use bedside audio and charging solutions that are equipped with dual AC courtesy outlets, dual USB ports and Bluetooth audio streaming/speakerphone as main components."We are excited to reveal the new 2018 line-up of iHome products for hospitality," said Ely Ashkenazi, President of Hotel Technologies. "With guests increasingly reliant on mobile devices to keep up with business and personal matters, Hotel Technologies delivers charging solutions with more plugs and ports to keep them fully charged and happy. Last year at HX, we unveiled two convenient and compact charging devices for the desktop and nightstand. The positive response to these standalone power plugs prompted us to add additional AC outlets and USB ports to our bedside iHome products, with Bluetooth functionality thrown in. We are excited to reveal these new solutions at HX: The Hotel Experience on Sunday."Here's a sneak peek of just a few of the new solutions unveiled at HX: The Hotel Experience:Bluetooth, Dual Charging + SpeakerphoneThe new iHome HBH88 features "Dual AC courtesy outlets" (2 x 125V) on both sides of the unit and "Dual USB ports" (2 x 2.4 amp) on top of the cabinet for fast, convenient charging. The HBH88B enables guests to stream music wirelessly from their Bluetooth-enabled devices and wake to Bluetooth audio music or a tone. The unit also features a speakerphone with digital voice echo cancellation, talk/end call controls and a built-in microphone.The easy-to-set alarm sports instructions printed on the cabinet. As with all iHome solutions, the unit's Single Day Alarm feature prevents unwanted alarms from sounding from previous guests while its Sure Alarm battery backup maintains clock setting and ensures alarm wake time in case of power failures. The Gentle Wake feature peacefully awakens guest with gently ascending alarm volume. The HBH88 also features a heavy gauge six-foot flexible braided cloth power cable.Dual Charging + NightlightThe new iHome HiH48 Bedside Single Day Alarm Clock with Nightlight also features "Dual AC outlets" (2 x 125V) on both sides of the unit and "Dual USB Charging" (2 x 2.4 amp) on top of the cabinet for fast convenient charging. The unit enables guests to wake-up to a tone and features a small footprint for ease of placement. The HiH48 is easy to set and features the iHome Single Day Alarm, Sure Alarm battery back up and Gentle Wake ascending alarm volume.Unique to the HiH48 is its adjustable nightlight with multiple levels of brightness. The product also features dimmer controls with eight levels of display brightness and a heavy gauge six foot flexible, braided cloth power cable.Bluetooth, Dual Charging, Speakerphone + Patented Triple DisplayThe new iHome HBH36 brings three-times the "Wow"' factor to hotel rooms with its clean contemporary design and display screens on three sides of the unit (front and both sides) each offering individual dimmer controls. The new HBH36 also features Bluetooth streaming, a speakerphone with digital voice echo cancellation, talk/end call controls and built-in mic, and "Dual USB ports" (2 x 2.4 amp) on top of the cabinet for fast convenient charging. The unit enables guests to wake to Bluetooth audio music or a tone.In addition to standard features such as the iHome Single Day Alarm, Sure Alarm battery back up and Gentle Wake ascending alarm volume and Snooze button, the HBH36B also includes a High/Low volume switch, 12/24 hour time display modes, Multi-function backlit negative 0.9 inch LCD display with adjustable brightness, a power adapter and security tether.NEW Website!Hotel Technologies products are in virtually every major global hotel chain, including Hilton, Hyatt, Marriott, InterContinental Hotel Group, Disney, Fairmont, Wynn, Ritz Carlton, Four Seasons, Omni Hotels, MGM Grand, and many others. Check out the newly redesigned website for new products and information prior to HX by visiting www.hoteltechnologies.com. To pre-schedule an appointment with Hotel Technologies in Booth #2837 at HX: The Hotel Experience, call Chris Brunt at 609-752-2263 prior to the show.
Hotel Technologies 10 November 2017
Rahway, N.J. -- Hotel Technologies Inc., a trusted leader in hotel bedside solutions, continues to make a difference to travelers with its Timex alarm clock radios. This week at HX: The Hotel Experience, to be held November 12 and 13 at the Jacob Javits Convention Center, Hotel Technologies will reveal its first Timex hotel unit with "Dual USB" ports for fast convenient charging, enabling guests to simultaneously charge multiple mobile devices at their bedside. The new Timex T260 will be on display in Booth #2837."Travelers around the world have come to rely on Hotel Technologies solutions," said Ely Ashkenazi, President, Hotel Technologies. "Our Timex alarm clock radios continue to give travelers the personalized service they demand, including a dependable alarm clock that can be easily set and instantly cleared once it is switched off; an easy-to-navigate radio that easily tunes in to their preferred music genre; and an in-room entertainment device with quality sound that accommodates any mobile device to make the experience complete. They get all this at an affordable price that owners appreciate."With travelers bringing more mobile devices, we knew we needed to add more charging ports," he said. "The T260 now gives guests two 2.1 amp USB ports to power their smartphones, tablets, cameras or wearables. We've also added a 0.9 inch white LCD display with dimmer to control brightness, and like our other Timex solutions, the T260B is equipped with a DST switch for manual or automatic daylight saving time/standard time adjustment."With a sleek, contemporary design, the Timex T260 contains Hotel Technologies' popular easy-to-set alarm with printed instructions on cabinet. The Single day alarm feature prevents unwanted alarms from sounding, while the Sure Alarm battery backup maintains the clock setting and ensures alarm wake time in case of a power failure. The T260B also sports Hotel Technologies' Gentle Wake feature that peacefully awakens guest with gently ascending alarm volume. Guests can wake to a buzzer and enjoy the convenience of a snooze button.NEW Website!Hotel Technologies products are in virtually every major global hotel chain, including Hilton, Hyatt, InterContinental Hotel Group, Marriott, Disney, Fairmont, Wynn, Ritz Carlton, Four Seasons, Omni Hotels, MGM Grand, and many others. Check out the newly redesigned website for new products and information prior to HX by visiting www.hoteltechnologies.com. To pre-schedule an appointment with Hotel Technologies in Booth #2837 at HX: The Hotel Experience, call Chris Brunt at 609-752-2263 prior to the show.
Impulsify 10 November 2017
Impulsify, Inc (Denver, CO) -- launched game-changing technology for the increasingly popular grab-n-go lobby retail outlets commonly referred to as pantries, gift shops, or markets. ShopPoP is the first of its kind Self-Pay Kiosk specifically designed and certified for unattended retail purchases at lobby retail outlets. The kiosk allows guests to "Scan Below. Pay and Go!" when purchasing snack or beverage items to improve retail sales and overall guest experience - a process that currently requires standing in the check-in line to purchase items at the front desk."This is a Win-Win-Win," states Janine Williams, CEO of Impulsify. "Guests have a cooler, better, faster overall experience, retail revenue increases due to a reduction in abandoned sales and theft, and the front desk is able to focus on checking in guests - rather than multi-tasking as a retail cashier during busy check in periods."Guests simply select an item, scan the product UPC using an integrated barcode scanner, and charge to a room folio or pay by credit card using the Ingenico I285, Unattended Certified credit card terminal that accepts chip, swipe, tap and Android/Apple Pay. They may select to email or print receipt at the kiosk.ShopPoP is the guest-facing version of ImpulsePoint, the patented Hotel Retail Management System that Impulsify launched in 2013. When guests scan items and pay at the kiosk, ImpulsePoint automatically reduces inventory and tracks analytics on that purchase in real-time. Front desk sales and kiosk sales aggregate into simple, actionable reporting on the back end to let managers know what sold, what's running low, what isn't earning its spot on the shelf to improve overall retail performance and guest experience."ShopPoP was long-overdue for hospitality. Self-Pay is really a must-have in any retail situation these days, but particularly where long check-in lines, tech savvy guests, and high expectations abound," adds Williams. Hoteliers cannot afford to have an annoyed Diamond Member tapping their foot, impatient to check in while the front desk checks the price of a Kind Bar, a Vitamin Water, computes it in their head, accepts payment, makes change... You're just asking for a bad check-in review."In early testing, Self-Pay Kiosk use accounted for 55-76% of retail transactions conducted and increased retail revenue by 22%. Williams attributes this increase in revenue to the decrease in abandoned sales and what she refers to as "inadvertent theft" where the guest wants to pay, but the line at the front desk is too long so they either put it back or take it thinking they will come back and pay later, but rarely do. Another costly scenario involves the desk associate regularly giving products away because she is too busy with check-ins or front desk issues to stop and ring up a bottle of water.ShopPoP is the first Self-Pay Kiosk fully certified for unattended payments. Through partnerships with Ingenico and Kioware - a Kiosk Management Software - ShopPoP meets all requirements for Unattended payments and is certified with Oracle / Micros Opera and other major global hotel brand Property Management Systems for one-click Room Charge capability. All cash transactions and alcohol purchases are still conducted at the front desk.For more information on ShopPoP and Impulsify's complete suite of Retail Products and Services, contact 888-306-3252, firstname.lastname@example.org, or visit www.impulsifyinc.com
Puzzle Partner Ltd. 9 November 2017
Leading travel and hospitality technology marketing agency Puzzle Partner, today announced their latest alliance with HEDNA, a global forum dedicated to the advancement of hospitality distribution anchored by a fundamental belief in strategic collaboration and knowledge sharing. HEDNA is making bold moves to lead the category and is looking to Puzzle Partner to support their initiatives and help take the association's industry impact to the next level.Puzzle Partner will be distilling and condensing working group content to ensure that HEDNA members are receiving valuable updates tailored to their needs and business, which will, in turn, also assist in driving membership for the association on a larger scale. The agency will utilize their team of writers, each with significant proficiency and insights relating to the hotel industry, to support the content and delivery of HEDNA specific publications. With the onset of this new engagement, Puzzle Partner continues to expand its reputation as the preferred marketing agency and content provider for the travel, tourism and hotel industry."The HEDNA community creates critical, relevant content that benefits everyone in hospitality and Puzzle Partner is the right choice for us as we broaden our scope," said Sarah Fults, President of HEDNA. "It is now even more imperative that hoteliers worldwide be fully aware and educated on the dynamics of hotel distribution so that they can make the best strategic decisions regarding where and how they sell their rooms inventory."HEDNA encourages an open exchange of information, continued professional development amongst members and the global conferences focused on the latest trends and dialogue in hotel distribution. This variety of expertise lends itself to the continuous advancement of member education, a core concept which HEDNA is focused on. The non-profit organization will be hosting its next Global Distribution Conference in Austin, Texas from January 29th-31st. The event is a renowned international networking opportunity dedicated to sharing the latest information, insights, and dialogue on emerging trends that impact the hotel industry. Sessions run during the conference will provide participants with the very best in transformative ideas and information as they relate to hotel distribution, shared by industry leaders, entrepreneurs, executives, influencers and more.Alan Young, president of Puzzle Partner, adds, "The delivery of top-tier content to specific hotel-centric outlets and social networks will deliver greater brand and working group visibility, an on-going benefit to both the association and its members. We are honored to be working with the talented team at HEDNA to inspire hoteliers and very much looking forward to a very successful long-term relationship."For more information about Puzzle Partner, visit puzzlepartner.co.About Puzzle PartnerPuzzle Partner Ltd. is a boutique marketing agency focused exclusively on complex B2B initiatives for the travel and hospitality technology industry. We are experts at combining strategy and tactical execution in a way that doesn't just maximize a company's potential; it redefines it. By delivering influential content, marketing services, and public relations rooted in the skills of our team and tested through real-world experience, we help our clients gain visibility, raise their profile and ultimately increase their sales revenues. To learn more visit puzzlepartner.co.About HEDNAHEDNA (Hotel Electronic Distribution Network Association) is a not-for-profit trade association whose worldwide membership includes executives and managers from the most influential companies in the hospitality industry. Founded in 1991, HEDNA's mission is to be the leading global forum for advancing hospitality distribution through collaboration and knowledge sharing. Its vision calls for HEDNA to be known for creating an environment that fosters strategic collaboration toward business development in the global hospitality industry. For more, visit HEDNA.org.
Kaba Hospitality 9 November 2017
MONTREAL -- dormakaba, one of the top three companies in the global market for access and security solutions, will arrive at the HX hospitality expo at the Jacob Javits Convention Center in New York with a total-property access solution that includes mobile access electronic door locks and new software for hotels. dormakaba manufactures the Saflok and Ilco electronic door locks and provides installation and service for its systems.See dormakaba at booth #2919. New Quantum Pixel electronic and mobile access door locks, Ambiance software platform featured.At HX booth #2919 the company will demo the new Quantum Pixel line of electronic and mobile access guestroom door locks and its Ambiance software platform for smart and secure lock management.dormakaba will also present its line of Modernfold industry leading Acousti-Seal moveable walls, and acoustically rated Acousti-Clear glass wall systems .Click here for a 3-minute video that shows how dormakaba simplifies the lodging experience with its 'Smart Design' line of products for the hospitality market."dormakaba's Smart Access solution suite simplifies the lodging experience beginning at the hotel entrance with multiple lobby access systems and extends to guestroom access," said Stephen Pollack, dormakaba vice president marketing."Our lodging solutions put mobile access and RFID ease of use and security in the palm of your hand." All of dormakaba's electronic lock systems shipped today are mobile access compatible. Systems are iOS and Android ready and easily adapt to third-party integrator platforms. 3-Minute Video: How to Make Hospitality Smart and Secure from Lobby to GuestroomThousands of properties trust dormakaba to secure property data and provide a quality guest experience. dormakaba's mobile access solution is a secure, open platform that adapts to hoteliers' business goals and marketing needs while enhancing the guest experience. Every dormakaba RFID lock manufactured today is compatible with iOS and Android smart devices for wider adoption. Click here for more information on electronic door locks from dormakaba.Attending HX 2017? Visit dormakaba's professional team in Booth #2919. About dormakaba dormakaba is one of the top three companies in the global market for access and security solutions. With strong brands such as Dorma and Kaba in our portfolio, we are a single source for products, solutions, and services related to doors and secure access to buildings and rooms. With around 16,000 employees and numerous cooperation partners, we are active in over 130 countries. dormakaba is headquartered in Rumlang (Zurich/Switzerland) and generates an annual turnover of over CHF 2 billion. Click here for information on electronic door locks from dormakaba.SIX Swiss Exchange: DOKA (formerly: KABN / KABNE) Further information at www.dormakaba.com
Routier 9 November 2017
New York and Tel Aviv -- Routier, a Tel Aviv-based start up founded by intelligence experts trained by the Israel Defense Forces (IDF), announced that it has built the first ever continuous communications solution to connect hotels with their guests at all times while they are on property - with no downloads or installations required. The company has opened a U.S. office in Manhattan to accelerate its growth, and has added branded hotel properties in New York, London and Tel Aviv.Routier's Founder and CEO, Gal Bareket, said, "At a time when guests are demanding efficient and personalized service as they want it, when they want it, Routier is helping hotels deliver that experience while streamlining operations and increasing margins. Now partnering with branded and independent hotels on three continents, we are revolutionizing how hospitality providers connect and engage with their guests and how guests engage with providers - on property, at all times."Routier's seamless communications solution tackles one of the biggest challenges facing hotels - successfully connecting hotel staff and their guest at all times, to enhance the guest experience, improve operational efficiencies and drive increased guest revenue. Since the overwhelming number of guest requests are repeated over time, the data accumulated by Routier's technology can also provide the foundation for more efficient application of staff time and on property investment by hotel owners and management companies.Routier's growing client list includes luxury branded hotels such as the Hotel Indigo and the Stewart Hotel in Manhattan, and the David Intercontinental in Tel Aviv. The company expects rapid deployment in additional cities in the U.S and Europe, and is in discussions with the leading airline and cruise companies to bring its solutions to their verticals.For more information about Routier and its products, http://www.routier.io/routier/
9 November 2017
MODIO addresses the hotel noise problem using a sound similar to soft airflow. It covers up intruding noises or reduces their disruptive impact by minimizing the amount of change between volume peaks and the guest room's baseline background sound level. In the past, guests tried unsuccessfully to use the HVAC system, 'white noise' apps or other gadgets in this manner.Prior to MODIO's launch, KRM successfully implemented its commercial sound masking system, LogiSon Acoustic Network, in properties for Hilton, Marriott, Fairmont, The Ritz Carlton, and Dream Hotel, as well as the Roxy Hotel (formerly Tribeca Grand) and Fogo Island Inn. Although feedback from both hotel guests and managers who experienced the technology was overwhelmingly positive, the company decided to go back to the drawing board to integrate what they had learned into a new product specifically designed for hotel guest rooms.KRM developed the LogiSon system with office applications in mind. Prior to MODIO, the company often had to get creative with installation techniques in order to handle all of the unique environments presented by the hospitality industry. MODIO is a commercial-grade device that is as easy for guests to use and as effective at covering noise as the LogiSon system, but only takes minutes to install--meaning no lost room night.Niklas Moeller, Vice President, KRM, underlines the importance of offering a commercial-grade masking system. "It's vital that the sound be properly generated, adjusted via effective volume and frequency controls, and produced over a high-quality loudspeaker. Introducing a poor-quality sound will irritate rather than help the guest," said Moeller. "Other approaches haven't caught on, because they simply can't do the job," he added.Noise presents a significant operational and consumer issue for hotel owners, operators and guests. In 2011, a survey from JD Power (North American Hotel Guest Satisfaction Survey) ranked noise at the top of the list of complaints industry wide."Many hotel guest rooms exhibit the type of acoustic conditions we've successfully addressed in offices over the last forty years," said Moeller. "Basically, their low ambient level makes it very easy for occupants to hear noises occurring in other areas, whether it's from a conversation, television or telephone, mechanical or plumbing equipment, car or airplane traffic, the hotel's pool or bar. These noises irritate guests and disrupt their sleep."Hotel owners/operators can choose to install MODIO in one or a few rooms with consistent noise problems, or in every room to prevent unforeseen complaints. The device quickly mounts to the back of any flat screen TV using standard VESA brackets, to furniture or the wall, allowing installation to be handled by the hotel maintenance staff in approximately 10 minutes.MODIO's location also means the device is virtually hidden and ensures the masking sound is evenly diffused into the bed area and across the room.The sound spectrum--or 'curve'--MODIO produces is specifically engineered to balance acoustic control and occupant comfort. The company recommends customizing the curve to each guest room using specialized software and a sound analyzer, a service offered by MODIO representatives. However, in cases where this option is not feasible, a default setting can be used, which still delivers industry-leading masking performance in guest rooms.Instructions on the control pad and in the guest services guide tell guests about the purpose and use of this amenity. The dial on the control pad allows an occupant to set their room's background sound level according to personal preference or as needed to cover disturbances. "These days, a dial might seem low-tech, but it makes MODIO easy for all guests to use," said Moeller. "There's no need to fuss with pairing to a mobile app. It also prevents guests from having to look at a blue-light emitting device, a known sleep disruptor.""Guest feedback to our technology is very positive," said Moeller. "They like the feature, feel it works well, and perceive it as an amenity. It also shows a proactive approach to dealing with noise in that the hotel is addressing it before it becomes a problem. It's much better to prevent a complaint in the first place than try to fix it later," he added.MODIO is certified for use in commercial applications in numerous regions around the world including North America, the Caribbean, Latin America, Europe, Australia, New Zealand, Asia and Southeast Asia. The device is covered by a 5-year warranty. Patents are pending.For more infiormation, please contact:Niklas Moeller, K.R. Moeller Associates Ltd.905.332.1730
Treasure Island Las Vegas Deploys B4checkin's Cutting Edge Technology To Further Protect Consumer Credit Card Data
B4checkin 9 November 2017
b4easypost, developed by b4checkin, works by first providing an online platform for guests and meeting planners to make deposits and payments to a hotel, then automatically and securely posting those payments to the property's management system. This eliminates the need for paper credit card authorization forms, which, aside from their inconvenience, are prone to human error and contrary to PCI compliance standards. Additionally, this end-to-end electronic solution significantly reduces credit card chargebacks to the hotel. Overall, by facilitating protected e-commerce transactions, there is a significant cost reduction for hotels as well.Treasure Island Las Vegas is a 2,884 room casino hotel located on the world-famous Las Vegas Strip that uses Agilysys' industry-leading Lodging Management System (LMS) as its property management system (PMS). Following the launch of b4easypost at Treasure Island Las Vegas in late September 2017, the software has already processed and successfully posted an incredible volume of over 800 transactions totaling over 400K in the first 30 days of operation."The deployment of b4easypost is a tremendous enhancement for our hotel. It not only provides a seamless online payment portal for our customers with a great user experience but it also drastically reduces the number of hours required to process those transactions," said Careme Casanova-Dapra, Executive Director, Resort Services at Treasure Island Las Vegas. "We're excited to gain the benefits of b4easypost and integration into LMS, which allows our guests to feel more protected knowing their highly sensitive personal data, most important of which is their credit card information, is being transferred via the b4easypost advanced and secure automated payment portal.""b4easypost's implementation at Treasure Island Las Vegas is a continuation of the success we've had with this product" said Saar Fabrikant, President and CEO of b4checkin. "In an age where hotels - or any company for that matter - is still dealing with paper-based credit card forms, or having to manually post transactions into their systems, our software as the only integrated solution, has emerged as a powerful tool for any property to deploy to protect their customers' personal data and themselves. As guests now expect every form of payment to be available to them online, there is no reason why all properties shouldn't do their best to uphold strict data security standards without manual work."About b4checkinb4checkin develops and provides an innovative suite of cloud-based software solutions for the hospitality industry. Designed to help hotels better manage online reservations and measure guest satisfaction, core products include: chameleon, the industry's first online booking engine with multiple design options;b4feedback, a state-of-the-art guest satisfaction tracking and management tool; b4arrival, an online check-in system that maximizes convenience for mobile-friendly guests; b4easypost, a fully automated payment and posting solution; b4GDS, a GDS interface for properties offering a 'one-stop-shop' for hoteliers; b4golf, a golf tee time reservation solution; b4spa, a spa appointment booking solution; and b4ubet, an application that allows hotel casino players to book their hotel offers online. b4checkin is headquartered in Halifax, Nova Scotia, Canada, with installations serving customers in North America, the Caribbean, Asia and Europe. For more information, visit www.b4checkin.com.About AgilysysAgilysys is a leading technology company that provides innovative software and services for point-of-sale (POS), reservation and table management, property management (PMS), inventory and procurement, workforce management, analytics, document management, and mobile and wireless solutions exclusively to the hospitality industry. Our products and services allow operators to streamline operations, improve efficiency and understand customer needs across their properties to deliver a superior overall guest experience. The result is improved guest loyalty, growth in wallet share and increased revenue as they connect and transact with their guests based upon a single integrated view of individual preferences and interactions. We serve four major market sectors: Gaming, both corporate and tribal; Hotels, Resorts and Cruise; Corporate Foodservice Management; and Restaurants, Universities, Stadia and Healthcare.Agilysys operates across North America, Europe, Asia-Pacific, and India with corporate services located in Alpharetta, GA. For more information, visit www.agilysys.com
Give your serving staff 360-degree vision! Xn protel Systems to launch Dinggly call-for-service solution at HITEC Dubai
Xn protel 9 November 2017
Global hospitality management software company Xn protel Systems today announced that it is taking its Dinggly solution to HITEC Dubai on 14th - 15th November 2017. Dinggly makes it easy and economical to extend service area coverage and maximize sales opportunities, by placing call buttons in areas not fully serviced, such as lobbies, gardens or poolside.The Dinggly call for service buttons allow guests to summon service using just the touch of a finger, with their calls being received discretely on the waiter's smart wrist receiver. This means no more arm waving to fight for the waiter's attention, and guests can relax knowing they'll be served promptly and fairly.Imagine if you always knew when a guest was not satisfied? Dinggly can ask guests to rate their experience when they request their bill. A poor rating is discretely alerted on the supervisor's pager. This provides the opportunity to remedy issues before a guest leaves, thereby maintain customer loyalty and protect online reputation.For serving staff, it means they no longer need to have eyes in the back of their heads. A dashboard shows how many calls are being made, where from, who is serving and the response times by individual members of staff. It even allows waiting staff to 'grab' calls for themselves, which prevents multiple staff converging on one call.Dinggly is unique because every button and every receiver is connected to the cloud. It also uses the very latest Pager Topology, which uses cellular communications (A WiFi version is also available). Emmanuel Clave, Vice President GCC & India, Xn protel Systems explains, "We call our cellular solution VLR (Very Long Range), because it is possible to place a call in, say, Vietnam and pick it up in the United Kingdom. While that is an unlikely scenario, it does show how cellular communications represent a huge step forward for this technology.Emmanuel continues, "It also means that for large hotels and restaurants it avoids 'dead zones' associated with WiFi. As long as there is a cellular signal the pager receiver will get the message, whatever the distance!" To find out more about Dinggly stop by stand 113, or see what Xn protel are doing at HITEC Dubai at https://www.xnprotel.com/xn-protel-at-hitec-dubai-2017
Crave Interactive 9 November 2017
Over 20 high quality games from leading developers have been licensed by Crave and are hosted by Crave's bespoke games server platform, specifically designed for hotel operation.Competitions, leader boards, hotel specific trivia quizzes and flexible billing models are all incorporated. Hotels can determine which games to provide, and can include bespoke commissioned games relevant to their brand and audience. The anticipated cost to guests will be from just $2.99 per room night for unlimited access to all games."Hotel guests are looking to be entertained, and our in-room tablets are the ideal medium on which to provide games." said Gareth Hughes, Crave Founder and CEO, "The extra revenues generated for the hotel can go a long way to achieve our goal of providing in-room tablets at a net ZERO cost for all hotels."The Crave games platform will be showcased at Booth #3237 at HX: The Hotel Experienceshow at the Javits Convention Center in New York City, 12th-13th November 2017. It will be available to all Crave clients from January 2018.About Crave Interactive:Crave Interactive is a world leading developer of cloud-based solutions for hotels that provide digital guest services, including food ordering, digital concierge, entertainment and automation via proprietary in-room tablets. Crave clients range from Iceland to Tasmania, from 25 to 4,000 rooms, and from luxury to limited service hotels.Contact: email@example.com Web: http://www.crave-emenu.com Video: http://bit.ly/craveoverview
Carrier Enterprise 8 November 2017
New York, NY -- Carrier Enterprise (CE), the leading provider of temperature and energy control technologies for commercial, hospitality and residential properties, is set to exhibit the latest in HVAC technology to hoteliers at this year's HX: The Hotel Experience, taking place November 12-13, at the Jacob K. Javits Center in New York City. Among solutions to be showcased at CE booth #2855, will be the newly redesigned E-TAC II from Gree, as well as Founten's Intelligent Wireless HVAC Energy Management Solution and the PTAC Air Knight air purification system.The E-TAC II, CE's latest PTAC system, is significantly quieter and more energy efficient than previous models, making it ideal for the hospitality environment. Designed with a priority on guest comfort, the ETAC II also features humidity controls, greater ease of use with the wireless thermostat or remote control, and a more restful night, due to the Aero-Quiet fan. Leading the way in minimizing costs, the E-TAC II additionally provides hotels with a front desk management interface for controlling the room based on rental or vacancy. Those implementing E-TAC II at their property are additionally able to benefit from the longest standard warranty in the industry."Hoteliers continue to seek out HVAC solutions capable of maximizing guest comfort and convenience while being capable of reducing operational costs," said Douglas Mackemer, director of parts, supplies and specialized equipment for CE. "We look forward demonstrating how meeting these objectives can be achieved simultaneously despite HVAC's reputation of being a source of high energy usage."In addition to showcasing the E-TAC II, CE will also be exhibiting Founten's cost-effective and comprehensive line of HVAC energy management solutions at HX. Equipped with cloud computing technology and featuring integrated wireless networking capability, Founten products are recognized by hoteliers for their ability to significantly reduce installation and configuration costs. Advantages include thermostats capable of automatically managing efficiency of all types of HVAC equipment. Key to the system's success is the Cloud-based Founten Site Manager, which provides real-time management and control, continuous data tracking, complete analysis and reporting.For hoteliers seeking to improve their property's air quality, the PTAC Air Knight air purification system will also be on display at HX 2017. Specifically designed to enhance guest satisfaction by eliminating unhealthy indoor environments, the Air Knight works to reduce odors, air pollutants, VOCs (chemical odors), smoke, mold, bacteria and viruses in both the air and on surfaces. It is easily mounted in a variety of air conditioning systems, and employs an advanced oxidation process consisting of friendly oxidizers that revert back to oxygen and hydrogen after sanitizing pollutants.For more information on the E-TAC II, Air Knight, Founten and other Carrier Enterprise solutions, please stop by Booth #2855 during HX 2017 or visit www.cehvac.com.