Tech Trends Observed from the HITEC 2019 Minneapolis
Tech Trends Observed from the HITEC 2019 Minneapolis — By Linchi Kwok

CAL Poly Pomona · 3 Jul

I was in Minneapolis earlier for HITEC 2019 (Hospitality Industry Technology Exposition & Conference), marking the third time when I attended the conference's exposition after HITEC 2018 in Houston and HITEC 2017 in Toronto. This time, I put my special attention to the new technologies and products on the exhibition floor, such as those using facial recognition or AI in providing robotic services.

Something to look forward to in 2019
Something to look forward to in 2019 — By Linchi Kwok

CAL Poly Pomona · 17 Dec

The holiday season is around the corner. It is a good time for us to review the major events discussed in 2018. A quick overview will very likely inform us what we can expect in 2019.

HX: The Hotel Experience 2018 and BD | NY: A Boutique Design Trade Fair
HX: The Hotel Experience 2018 and BD | NY: A Boutique Design Trade Fair — By Linchi Kwok

CAL Poly Pomona · 15 Nov

Over the Veterans Day weekend, I attended the HX: The Hotel Experience 2018 and the BD | NY: A Boutique Design Trade Fair with a group of students from the Collins College of Hospitality Management at Cal Poly Pomona at the Javits Center in New York City. Also known as the "Hotel Show," the HX: The Hotel Experience 2018 is often perceived as the largest hospitality trade show in North America.

Do price positioning and dynamic pricing work on Airbnb too?
Do price positioning and dynamic pricing work on Airbnb too? — By Linchi Kwok

CAL Poly Pomona · 17 Oct

Room-sharing websites not only want more travelers to use their service to book a stay as travelers but also want more people to list the underutilized space on their platforms as hosts. They want to help hosts gain more profits over time, allowing them to attract additional hosts and keep their existing hosts happy.

McDonald's flagship store: An example of newly renovated space
McDonald's flagship store: An example of newly renovated space

Linchi Kwok - A Hospitality Professional · 22 Aug

The advance of technology has transformed the way how restaurants and hotels operate the business. When almost everything, from reservations, product

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HITEC Houston 2018 - 4 themes from the exposition
HITEC Houston 2018 - 4 themes from the exposition — By Linchi Kwok

CAL Poly Pomona · 28 Jun

Were you in Houston last week for HITEC 2018? HITEC (Hospitality Industry Technology Exposition & Conference) is hosted and organized by the Hospitality Financial and Technology Professionals (HFTP); it has become the world's largest hospitality technology event.

Technology in Human Resource Management
Technology in Human Resource Management — By Ally Orlandos

CAL Poly Pomona · 30 Apr

What keeps the hospitality industry going, especially in hotels, are the employees. Human resources (HR) have become an important asset to many hospitality businesses.Since workers in a hospitality business are the ones who make connections with the guests and make sales, it is very critical to keep the employees happy. Finding the right employee that fits into the company has also become an important component of human resource management (HRM). Lately, there emerge a lot of new trends, one of which is about employee satisfaction and growth with the aids of technology.Technology in Human Resources HR managers and directors come up with many strategies to recruit the "right" employees. For example, HR managers are now implementing web-based programs to assist them in their day to day work. Such implications have been put into place at Pechanga Resort and Casino. With the employment pool being over 5,000, the HR managers have to have their work cut out for them. These web-based programs can help them manage the employee records efficiently. By using such programs, employees can be easily recognized and possibly get promoted quicker than if the HR managers were going through employees' performance reviews individually.With a few HR specialists handling the questions and concerns from thousands of employees, these web-based programs can be very helpful for everyone. These specific programs can help improve the happiness of employees too. For example, employees working in companies that implement such programs will be able to skip the frustration of waiting in long lines if they want to talk to the HR about a concern. Employees also have more of chances of being recognized for the hard work they are doing.My Own Experience with Technology in Human Resources Working at a large resort with over 700 employees, I know it can be hard for the small HR team to deal with each individual employee on a daily basis. Being a college student, I only work on the weekends, which does not allow me to interact with the HR team who mainly works from Monday to Friday. Thankfully, my employer has made it possible to handle the majority of HR tasks online or through an app on my phone.I can complete multiple tasks with the mobile app, such as requesting time off, calling in sick, fixing anything pertaining to insurance, and others. Without this mobile app, I would have had to fill out a form with a pen and submit the form for further review and approval. One can imagine how long it would take for the HR department to process various requests from hundreds of employees in the hotel. The mobile app also comes with other features, such as internal job postings, communicating with other co-workers, and submitting a resume. The idea of attaching an employee's resume on his/her profile allows the HR managers to easily identify the qualified employees for promotions and/or job rotations. Assisted by the technology used in HRM, the HR team are able to focus on the growth of the resort as well as the employees as a whole.In conclusion, the emerge of technology has made many changes in HRM, some of which can be very beneficial. Technology's applications allow HR managers to focus more on what is best for the employees.Is it Really For the Better? In my opinions, the new technological changes that have been implemented in HR are for the better to a large extent, but there are also some other extreme changes that may occur, such as using more sophisticated technology including artificial intelligence (AI). Many professionals in the HR field also fear to lose their job or get replaced by AI. I, however, believe there will always be a place for HR as humans were made for contact with one another, but not machines. Right now, such changes seem to be positive and have made the workplace better. As there are more millennials entering the workforce, it is inevitable that there will be more technology being used in the workplace.What do you think? Is technology helping HR or killing HR? In what way?

Research reported positive effects of Airbnb’s price positioning on hotel performance
Research reported positive effects of Airbnb’s price positioning on hotel performance — By Linchi Kwok

CAL Poly Pomona · 3 Oct

There is an on-going debate among academic researchers and professional analysts on Airbnb's impacts on the traditional lodging business. Some found Airbnb had significant negative impact on the hotel industry; others claimed that the impact remained negligible.