Providing High-Touch Through High-Tech: Resilience In Hospitality Through Human, Technology And System Convergence
Providing High-Touch Through High-Tech: Resilience In Hospitality Through Human, Technology And System Convergence — By Laurette Dubé, Ambika Gandhi, MRICS

Horwath · 31 Jul

The Covid-19 pandemic has taken a severe toll on the global hotel industry. In Canada alone, the accommodation and food services industry (the hospitality industry in a broad sense) accounts for 1.3 million jobs in the national economy, and contributed $44.6 billion to Canadian GDP in 2019. In Canada, as in all countries around the world, travel restrictions have led to staggeringly low occupancy levels, sometimes in the single digit percentage.