Plotting the Comeback for Hotels in a COVID-19 Environment
Plotting the Comeback for Hotels in a COVID-19 Environment — By Dan Skodol

Cendyn™ · 7 Jul

For the past nine weeks since our original blog post, we've continued to track hotel selling rates, planned opening dates, occupancy, and usage of out-of-order rooms among our client hotels. It's been interesting to monitor the extent to which hotel reopenings have stayed on track with initial plans and how demand has responded to the reopenings. The interactive tool we provide here illustrates how the four key metrics we've tracked have changed week-by-week from May 5th to June 30th.

Luxury resort in France, Lily of the Valley, selects Cendyn
Luxury resort in France, Lily of the Valley, selects Cendyn

Cendyn™ · 23 Jun

Cendyn, the leading innovator in CRM, sales, and revenue strategy for the hospitality industry, announces that Lily of the Valley has selected Cendyn

Tim Sullivan Named President & CEO of Cendyn; New CTO & CFO Join Rapidly Growing Organization
Tim Sullivan Named President & CEO of Cendyn; New CTO & CFO Join Rapidly Growing Organization

Cendyn™ · 11 Jun

Cendyn, the leading innovator in CRM, sales and revenue strategy for the hospitality industry, announced today the appointment of Tim Sullivan as Pre

Cendyn and DerbySoft collaborate to provide hoteliers with advanced metasearch capabilities
Cendyn and DerbySoft collaborate to provide hoteliers with advanced metasearch capabilities

Cendyn™ · 27 May

Cendyn, the leading innovator in CRM, digital marketing, sales, and revenue strategy for the hospitality industry, announced today a collaboration wi

Hotel-Casinos: Get Ready for Re-Opening
Hotel-Casinos: Get Ready for Re-Opening — By Casey Munck

Cendyn™ · 27 May

Several hotel-casinos across the states in the US are re-opening this week, offering a glimpse of how the industry will recover amid social distancing. As your property emerges from hibernation mode, build a phased recovery plan that ramps up slowly as your casino reopens. Do this in collaboration with all relevant teams so everyone is aligned and ready to hit the ground running as a cohesive unit.

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Managing capacity constraints in a COVID-19 world
Managing capacity constraints in a COVID-19 world — By Dan Skodol

Cendyn™ · 20 May

As hotels around the world gradually reopen following closures brought about by the COVID-19 crisis, they face the daunting challenge of balancing the need to bring guests back with the importance of keeping them safe and healthy. Hotels that reopen typically must adhere to strict guidelines around social distancing, cleanliness and sanitation, and reduced capacity across rooms and outlets. At the same time, competition among hotels for the returning business threatens to put downward pressure on rates. All of this translates into increased costs, thinner margins, and a slew of other financial and operational risks.

Survey Results: How Hotels Are Coping With COVID-19
Survey Results: How Hotels Are Coping With COVID-19 — By Casey Munck

Cendyn™ · 18 May

The results are in from two Cendyn surveys polling hoteliers across the globe on how they are coping with the effects of COVID-19. Gauge the industry pulse and read first-hand accounts of how hoteliers are dealing with the coronavirus on both an individual level and as an operation.

Plotting (literally) the comeback
Plotting (literally) the comeback — By Dan Skodol

Cendyn™ · 12 May

Hotels in North America and around the world are starting to look ahead to reopening their doors to guests. As we speak, from the smallest independent boutiques to the largest global chains, properties are formulating strategies for operations, marketing, revenue management, and many other areas in the context of a post-COVID-19 environment.

Six ways your RMS can assist with revenue management strategy during a crisis
Six ways your RMS can assist with revenue management strategy during a crisis — By Dan Skodol

Cendyn™ · 14 Apr

The hotel industry right now is facing an unprecedented challenge. Perhaps now more than ever, hoteliers must focus on the fundamentals: maintaining communication channels, building trust, and strategizing for when demand starts to pick up again. It's challenging to say the least when we're faced with the reality of today: lack of staff, closed hotels, rapidly changing situations, and revenue issues. But it is achievable, even with light resources.

Open or closed, think local
Open or closed, think local — By Nicki Graham

Cendyn™ · 10 Apr

Never before have we seen such a sense of community across the globe. This real sense of coming together and selflessness has been overwhelming. Mainly because, for the first time in living memory, we are all in the same situation. All trying to fight something so invisible yet so powerful.

The Ultimate Crisis Survival Guide For Hotels
The Ultimate Crisis Survival Guide For Hotels

Cendyn™ · 19 Mar

The recent global spread of COVID-19 - and the resulting impact on personal and professional lives everywhere - has put crisis management front and c

What to do when crisis comes to your city
What to do when crisis comes to your city — By Nicki Graham

Cendyn™ · 10 Mar

Make no mistake: the global spread of the novel coronavirus, or COVID-19, is a tragedy and health crisis. Successful containment and prevention requires close collaboration between business, government, and the public.

Cendyn Appoints New Leadership for Project Management and Digital Marketing
Cendyn Appoints New Leadership for Project Management and Digital Marketing

Cendyn™ · 18 Feb

Cendyn, the leading innovator in CRM, sales and revenue strategy for the hospitality industry, announced today the appointment of Chandrah Raleigh as

Cendyn appoints new sales leadership for EMEA & Americas
Cendyn appoints new sales leadership for EMEA & Americas

Cendyn™ · 14 Jan

Cendyn, the leading innovator in CRM, sales and revenue strategy for the hospitality industry, announced today the appointment of Emma Johnstone to V

7 Skills To Help You Close More Business At Your Hotel
7 Skills To Help You Close More Business At Your Hotel

Cendyn™ · 9 Jan

For hoteliers selling to groups, understanding the ins and outs of the human mind can be of great benefit. It's not about manipulation; it's about un

Cendyn names Donna Goudie Chief Operating Officer
Cendyn names Donna Goudie Chief Operating Officer

Cendyn™ · 7 Jan

Cendyn, the leading innovator in CRM, sales and revenue strategy for the hospitality industry, announced today the appointment of Donna Goudie as Chi

Cendyn's 10 hospitality trends to look for in Asia
Cendyn's 10 hospitality trends to look for in Asia

Cendyn™ · 18 Dec

The Asia-Pacific region is home to the majority of the world's population: 59.66%, to be exact. That's nearly 4.6 billion people! It's a sizable mark

Designing a hotel loyalty program: Part 2
Designing a hotel loyalty program: Part 2 — By Casey Munck

Cendyn™ · 20 Nov

Hotel loyalty programs can be so much more than points and an occasional free room to VIPs. But even that requires forethought. To start, you have to think about the loyalty ecosystem from an architectural standpoint before you even start building the tech to enable it.

Designing a hotel loyalty program: Part 1
Designing a hotel loyalty program: Part 1 — By Casey Munck

Cendyn™ · 15 Nov

Hotel loyalty programs can be so much more than points and an occasional free room to VIPs. But even that requires forethought. To start, you have to think about the loyalty ecosystem from an architectural standpoint before you even start building the tech to enable it.

Seven steps to master lead management at your hotel
Seven steps to master lead management at your hotel

Cendyn™ · 24 Oct

With careful planning, you can infuse your lead acquisition with strategic hooks about your hotel that propel conversion. These hooks help you better

The Rainmaker Group, a Cendyn company, Receives Top Honor in Gaming & Hospitality Industry Awards
The Rainmaker Group, a Cendyn company, Receives Top Honor in Gaming & Hospitality Industry Awards

Cendyn™ · 21 Oct

The Rainmaker Group, a newly acquired Cendyn company, brought home top honors at Gaming & Leisure's 2019 industry award ceremony, securing the "Plati

Cendyn and SevenRooms connect hospitality platforms
Cendyn and SevenRooms connect hospitality platforms

Cendyn™ · 18 Oct

Cendyn, the leading innovator in CRM, sales and revenue strategy for the hospitality industry, is proud to announce an integration partnership with S

Major enhancements to Guestfolio CRM: Advanced guest profile management
Major enhancements to Guestfolio CRM: Advanced guest profile management

Cendyn™ · 17 Oct

Guest profiles are the heart of personalization and stellar service. That's why we're pumped to share that the latest release of Guestfolio CRM is pa

FAQ: How Cendyn is preparing for CCPA
FAQ: How Cendyn is preparing for CCPA

Cendyn™ · 14 Oct

As many of you know, the California Consumer Privacy Act will soon go into effect. Like GDPR, it has wide-sweeping effects for the hotel and technolo

Global CRM Study Preview: What’s Next for the Future of CRM
Global CRM Study Preview: What’s Next for the Future of CRM — By Nicki Graham

Cendyn™ · 3 Oct

The importance of a single source of truth as the centerpiece of a profitable customer relationship management strategy is one of the key takeaways from H2C's Global CRM Study. The vendor-agnostic study combined findings from an online survey of 62 executives of both global and regional hotel chains and interviews with 25 hotel executives and 11 technology providers.

Fairmont Zimbali Resort, turns to Rainmaker, a Cendyn company, for deeper insights into their business
Fairmont Zimbali Resort, turns to Rainmaker, a Cendyn company, for deeper insights into their business

Cendyn™ · 30 Sep

Cendyn, the leading innovator in CRM, sales and revenue strategy for the hospitality industry, is proud to announce that Fairmont Zimbali Resort has