Yes, clicks and conversions are important, but don’t forget about brand marketing
Yes, clicks and conversions are important, but don’t forget about brand marketing — By Daniel E. Craig

Reknown · 4 Jun

Hotel marketers have acquired an unhealthy dependence on performance marketing, writes Reknown’s Daniel E. Craig. They pay to generate clicks and conversions, but as he explains, this occurs when travelers have already decided on their destination and are making their ultimate choice of hotel. Instead, we should be focusing on creating demand.

Will Technology Replace Customer Service in Hotels?
Will Technology Replace Customer Service in Hotels? — By Daniel E. Craig

Reknown · 26 Jun

On recent travels, I've noticed an increasing number of hotels using digital technology to interact with guests. Hotels have used technology for decades, of course, but the latest wave brings it out of the back-of-house and into the hands of guests.