Why Hotel Chatbots Are the Next Big Thing in Customer Service
Why Hotel Chatbots Are the Next Big Thing in Customer Service

ReviewPro · 5 Aug

In the past, you may have found chatbots to be a frustrating experience that required intervention by a live employee. However, technology has vastly

How the Positive Network Effect Supercharges Chatbots
How the Positive Network Effect Supercharges Chatbots

ReviewPro · 29 Jul

Chatbots save you time and resources. However, many times when you buy a chatbot you buy a 'project' when what you really wanted was a 'product'. Wit

StayNTouch, Fuel Travel, and ReviewPro Partner to Release Comprehensive COVID-19 Hotelier Sentiment Study
StayNTouch, Fuel Travel, and ReviewPro Partner to Release Comprehensive COVID-19 Hotelier Sentiment Study

ReviewPro · 9 Jun

StayNTouch, Fuel, and ReviewPro have partnered to release the COVID-19 Hotelier Sentiment Study. The study surveyed almost 500 hoteliers to discover

ReviewPro, A Shiji Group Brand, launches innovative Guest Experience Automation™
ReviewPro, A Shiji Group Brand, launches innovative Guest Experience Automation™

ReviewPro · 10 Mar

ReviewPro, a Shiji Group brand, has driven the guest experience management landscape for over a decade and is now making a decisive move into AI-powe

ReviewPro selected by Preferred Hotels & Resorts to offer efficient review management to brand’s member properties worldwide
ReviewPro selected by Preferred Hotels & Resorts to offer efficient review management to brand’s member properties worldwide

ReviewPro · 13 Nov

ReviewPro's Online Reputation Management (ORM) solution has been selected by Preferred Hotels & Resorts - the world's largest independent hotel brand

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Reviewpro’s Newly Updated Semantic Analysis Tool Helps Hoteliers Better Prioritize Improvements
Reviewpro’s Newly Updated Semantic Analysis Tool Helps Hoteliers Better Prioritize Improvements

ReviewPro · 25 Sep

ReviewPro unveils the latest version of its semantic analysis tool, allowing hoteliers even more precise insight into the guest experience, helping t

Romantik Hotel der Wiesenhof implements ReviewPro solutions to prioritize guest experience
Romantik Hotel der Wiesenhof implements ReviewPro solutions to prioritize guest experience

ReviewPro · 9 Sep

The Romantik Hotel der Wiesenhof has partnered with ReviewPro in order to put the guest experience at the heart of its business. The hotel is committ

SMARTments serviced apartments selects ReviewPro to exceed guest expectations for its corporate clients
SMARTments serviced apartments selects ReviewPro to exceed guest expectations for its corporate clients

ReviewPro · 7 Aug

SMARTments serviced apartments in Germany has partnered with ReviewPro to improve the guest experience and secure repeat business from its corporate

The Hellenic Chamber of Hotels partners with ReviewPro
The Hellenic Chamber of Hotels partners with ReviewPro

ReviewPro · 10 Jul

Barcelona, Spain - The Hellenic Chamber of Hotels has partnered with ReviewPro to provide guest experience data to 10,000 hotels and campsites across

ReviewPro Develops Direct Response API for Booking.com Guest Reviews
ReviewPro Develops Direct Response API for Booking.com Guest Reviews

ReviewPro · 6 Jun

ReviewPro is one of the first companies to develop the Booking.com direct response API. Hotel clients can now respond to reviews directly from the Re

ReviewPro provides direct response API for Google guest reviews
ReviewPro provides direct response API for Google guest reviews

ReviewPro · 4 Jun

Hoteliers can now save time and improve internal efficiency by responding directly to guest reviews received on Google without having to leave the Re

ReviewPro unveils the Guest Experience Improvement Suite™
ReviewPro unveils the Guest Experience Improvement Suite™

ReviewPro · 24 Apr

ReviewPro has launched the Guest Experience Improvement Suite™, a powerful set of tools and processes to help hoteliers to more effectively address t

For Hotels, 2019 Is all About Real-time Guest Service
For Hotels, 2019 Is all About Real-time Guest Service — By RJ Friedlander

ReviewPro · 2 Apr

The hotel industry has always been a leader in customer service, but much like other businesses, it risks losing its edge if it doesn't keep up with changes in technology and consumer behavior.

Don't Let the WhatsApp API Delay You from Implementing Guest Messaging

ReviewPro Blog · 28 Jan

For the time being, WhatsApp is limiting the rollout of its business API to select brands. Some hoteliers are using this an excuse to delay the imple

The Four Stages to Successful Implementation of Guest Messaging

ReviewPro Blog · 11 Dec

While the concept of guest messaging will be nothing new to hotel staff, there are certain considerations to keep in mind during implementation as a

ASAP partners with ReviewPro to build quality accreditation and safety compliance in the global serviced apartment industry.
ASAP partners with ReviewPro to build quality accreditation and safety compliance in the global serviced apartment industry.

ReviewPro · 29 Oct

Serviced apartments are gaining ground in the hospitality industry, and the Association of Serviced Apartment Providers (ASAP) aims to provide the as

Meriton Suites partners with ReviewPro
Meriton Suites partners with ReviewPro

ReviewPro · 26 Sep

Meriton Suites have partnered with ReviewPro to centralize the management of online reviews. The group put great value upon guest experience and reco

WhatsApp Is Coming to ReviewPro's Guest Messaging Hub

ReviewPro Blog · 30 Aug

As a follow-up to the launch of the WhatsApp Business app last year, WhatsApp recently announced that it is in the process of rolling out its WhatsAp