Hotel Mogel Consulting Limited · 18 May
While a definitive end to this crisis has not yet crystallized, all hoteliers must still prepare for this eventuality. The new normal for hospitality once travel restrictions are lifted will look starkly different than what it was before the pandemic, though.
Hotel Mogel Consulting Limited · 14 May
With the hospitality industry left spinning in the wake of the COVID-19 lockdowns, it is hardly the time to throw in the towel. Rather, and not to soften the severity of the crisis in any way or form, this is an opportunity to realign your hotel organization so that it can thrive on a lean team once the travel restrictions are relaxed.
Hotel Mogel Consulting Limited · 8 May
In a socially distanced world, one thing we are already seeing is far fewer in-person credit card transactions because people aren't out and about nearly as much. A lot of that traffic has moved online while some of it has shifted towards other types of less secure, card-not-present dealings like taking down a guest's information over the phone.
Hotel Mogel Consulting Limited · 14 Apr
Panic buttons or electronic safety devices (ESDs) are rapidly becoming a necessity for hotels across the United States, not only from a sense of corporate responsibility for staff and guest safety, but also from escalating legislation in a rapidly growing number of states and municipalities. It is inevitable that other countries will soon follow suit and 2020 will undoubtedly prove to be a landmark year for the rollout of this technology in the global hotel industry.
Hotel Mogel Consulting Limited · 18 Mar
Hospitality will always be a people industry…at least for the foreseeable future. In the guest communications space, this means that nothing will make a customer feel more confident in a hotel's follow-up activities than a direct interaction with an in-person agent. But nowadays, it is impossible to deliver great guest service without a supportive apparatus of various technologies.
Hotel Mogel Consulting Limited · 6 Mar
This blog is being written as the China-originating outbreak is showing some signs of slowing down in that mother country but ramping up worldwide. Living through the 2003 SARS epidemic in my hometown of Toronto, this current crisis is already echoing the pattern of huge occupancy drops while air travel has already been decimated.
Hotel Mogel Consulting Limited · 3 Mar
Contrary to popular belief, Valentine's Day was not invented by Hallmark and FTD Florists as a sales initiative. In fact, the holiday has its origins in the Roman festival of Lupercalia which lauded the coming of spring along with a lot of the usual debauchery we associate with ancient pagan rituals. It wasn't until the fifth century when Pope Gelasius I rebranded it as Saint Valentine's Day.
Hotel Mogel Consulting Limited · 27 Jan
Welcome to the start of this new decade! Now that you've had your fill of turkey feasts and midnight champagne toasts, it's time for you to set some goals for the coming year but also to look ahead at what the 'Roaring 20s' will bring.
Hotel Mogel Consulting Limited · 13 Dec
By now you should all have a baseline awareness of the spread of panic buttons and what solutions are available for your hotel. Today's article is about some hidden consequences that may result from a failure to act as this movement has caused a fundamental shift in the legal landscape regardless of whether there are actual regulations in place for your municipality or not.
Hotel Mogel Consulting Limited · 27 Nov
As ESDs (emergency safety devices) start to reach mainstream adoption across the world, it's critical that you not only make implementation at your hotel a priority, but also that you consider all the underlying electronic infrastructure required to ensure these systems are designed to last.
Hotel Mogel Consulting Limited · 23 Oct
It seems like out of nowhere, electronic safety devices (ESDs) have gone from aspirational trend to legislated mandate for hotels. But when you think of it, it's been a long time coming.
Hotel Mogel Consulting Limited · 27 Sep
This is not about 'free WiFi' but by placing the first word last it turns the concept on its head. The proposed idea here may seem a bit counterintuitive because a primary responsibility of modern hotels is to provide for our guests, with internet access being a clear necessity like heating and running water.
Hotel Mogel Consulting Limited · 11 Sep
Earlier this year, Amazon announced that it has sold its record 100 millionth smart speaker. The allure for such devices as the Amazon Echo, Google Home as a multitude of others entering this space is simple. For the end user, it's convenience. For the mammoth tech company, it's the accrual of more and more data fed into a priority learning algorithm that can then be fed back to the end user for better and better recommendations via the virtual assistant software.
Hotel Mogel Consulting Limited · 20 Jun
One can argue that nowadays a good wireless internet connection is as important as to many guests as heating, air conditioning and access to a bathroom with running water. Knowing it's central to a customer's emotional state, why play games? As a reminder of why spotty WiFi reception or attempting to upcharge for premium speeds is bad for your reputation, let's look at the situation from the guest's point of view (POV).
Hotel Mogel Consulting Limited · 29 May
Value adds always become expectations. Such is the course for hospitality and if you aren't constantly evolving your brand then it will become stale. And in an overstuffed hotel marketplace, you need bold new directions to differentiate your product and drive rate.
Hotel Mogel Consulting Limited · 25 Mar
Every hotelier knows that tech-enabled personalization is crucial to the future success of one's brand. In reality, though, these customized experiences are very difficult to put in place, often requiring complex software integrations, significant CapEx and a fully trained team - both at the supervisor and frontline levels - to properly act upon any insights or recommendations gleaned from a unified CRM.
Hotel Mogel Consulting Limited · 14 Jan
Every fall, hotel planning committees across the nation unfurl their mass of spreadsheets and, almost in unison, undertake the usual combination of SWOT analyses and the like to derive the best possible course of action for the coming year.
Hotel Mogel Consulting Limited · 5 Dec
The internet of things (IoT) holds great promise for augmenting the hotel experience and helping brands keep guests engaged with products. Indeed, such technological upgrades may be the key to ushering in the next generation of personalization and loyalty programs.
Hotel Mogel Consulting Limited · 2 Aug
With Oracle Hospitality having the largest market share of any property management system (PMS) in the world, when they move the world listens. Fortunately, I was invited to share in the experience of their annual partners conference, Oracle Industry Connect, held in New York City in mid-April.
Hotel Mogel Consulting Limited · 1 Aug
HITEC this year took place in the hot and humid town of Houston, but the weather was never a deterrent for the 7,000 some odd attendees from all aspects of hospitality. Held during the third week of June, this foremost hospitality technology show was truly enlightening for where our industry is headed.
Hotel Mogel Consulting Limited · 30 Jul
Over the past few months I have gained a newfound appreciation for how critical HVAC is to any property. Not to say that I wasn't before, but in an era of continual technological enhancements, we tend to underestimate the importance of delivering precise room temperatures and humidity levels so that our guests are never uncomfortable in this regard.
Hotel Mogel Consulting Limited · 27 Jul
When we make a reservation at a hotel, it is common practice for the property to have a cancellation policy in place whereby the failure to advise a property within the stipulated time period will automatically result in a no-show penalty, typically the price of a one night's stay.
Hotel Mogel Consulting Limited · 18 Jul
Like most every other role at a hotel, being an owner or investor has never been easy. This is perhaps nowhere more evident than in New York City where exorbitant construction costs mixed with steadily increasing wage rates, maintenance and depreciation can make the break-even point higher than practically any other locale on the continent. Thank goodness this is reflected in the average daily rates.
Hotel Mogel Consulting Limited · 21 Jun
With the modern traveler glued to his or her phone, why would such a guest bother to consult the concierge instead of simply performing a Google search or looking on a resourceful travel website like TripAdvisor or Yelp? With mobile apps capable of offering a similar amount of information about the local area as any single person can, does this not make the concierge obsolete?
Hotel Mogel Consulting Limited · 14 Jun
For many hoteliers, forecasting the future of our industry typically centers upon financial data prognostications and, for instance, whether RevPAR growth will translate into higher property valuations. Setting aside dollars and cents, however, the future holds many profound changes for hospitality, some of which we are currently at full tilt grappling with while others are still quite nascent.
Hotel Mogel Consulting Limited · 8 Jun
The highly competitive hotel landscape at present has forced us to reexamine our operations to not only look for added efficiencies but also to see what we can do better. The overwhelming consensus is one of getting back to basics - that hospitality is and will always be a people business. Hence, improving our human capital will in turn have manifold benefits, both direct via improved productivity, for example, as well as indirect through, say, heightened guest satisfaction.