Evaluating WiFi Service Through The Guest’s POV
Evaluating WiFi Service Through The Guest’s POV — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 20 Jun

One can argue that nowadays a good wireless internet connection is as important as to many guests as heating, air conditioning and access to a bathroom with running water. Knowing it's central to a customer's emotional state, why play games? As a reminder of why spotty WiFi reception or attempting to upcharge for premium speeds is bad for your reputation, let's look at the situation from the guest's point of view (POV).

Five Strategic Directions to Take Your Hotel
Five Strategic Directions to Take Your Hotel — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 29 May

Value adds always become expectations. Such is the course for hospitality and if you aren't constantly evolving your brand then it will become stale. And in an overstuffed hotel marketplace, you need bold new directions to differentiate your product and drive rate.

Profiting From Prearrival
Profiting From Prearrival — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 25 Mar

Every hotelier knows that tech-enabled personalization is crucial to the future success of one's brand. In reality, though, these customized experiences are very difficult to put in place, often requiring complex software integrations, significant CapEx and a fully trained team - both at the supervisor and frontline levels - to properly act upon any insights or recommendations gleaned from a unified CRM.

Ten Questions to Ask Your Team for 2019
Ten Questions to Ask Your Team for 2019 — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 14 Jan

Every fall, hotel planning committees across the nation unfurl their mass of spreadsheets and, almost in unison, undertake the usual combination of SWOT analyses and the like to derive the best possible course of action for the coming year.

Beware the True CapEx of IoT | Larry Mogelonsky
Beware the True CapEx of IoT | Larry Mogelonsky — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 5 Dec

The internet of things (IoT) holds great promise for augmenting the hotel experience and helping brands keep guests engaged with products. Indeed, such technological upgrades may be the key to ushering in the next generation of personalization and loyalty programs.

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Oracle and the Loyalty Divide
Oracle and the Loyalty Divide — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 2 Aug

With Oracle Hospitality having the largest market share of any property management system (PMS) in the world, when they move the world listens. Fortunately, I was invited to share in the experience of their annual partners conference, Oracle Industry Connect, held in New York City in mid-April.

HITEC 2018 Reveals the True Importance of Integration
HITEC 2018 Reveals the True Importance of Integration — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 1 Aug

HITEC this year took place in the hot and humid town of Houston, but the weather was never a deterrent for the 7,000 some odd attendees from all aspects of hospitality. Held during the third week of June, this foremost hospitality technology show was truly enlightening for where our industry is headed.

HVAC from Hell
HVAC from Hell — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 30 Jul

Over the past few months I have gained a newfound appreciation for how critical HVAC is to any property. Not to say that I wasn't before, but in an era of continual technological enhancements, we tend to underestimate the importance of delivering precise room temperatures and humidity levels so that our guests are never uncomfortable in this regard.

The Reservations Game And Cancellation Policies
The Reservations Game And Cancellation Policies — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 27 Jul

When we make a reservation at a hotel, it is common practice for the property to have a cancellation policy in place whereby the failure to advise a property within the stipulated time period will automatically result in a no-show penalty, typically the price of a one night's stay.

New York ADR Dilemma
New York ADR Dilemma — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 18 Jul

Like most every other role at a hotel, being an owner or investor has never been easy. This is perhaps nowhere more evident than in New York City where exorbitant construction costs mixed with steadily increasing wage rates, maintenance and depreciation can make the break-even point higher than practically any other locale on the continent. Thank goodness this is reflected in the average daily rates.

Giving Your Concierge A Digital Upgrade
Giving Your Concierge A Digital Upgrade — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 21 Jun

With the modern traveler glued to his or her phone, why would such a guest bother to consult the concierge instead of simply performing a Google search or looking on a resourceful travel website like TripAdvisor or Yelp? With mobile apps capable of offering a similar amount of information about the local area as any single person can, does this not make the concierge obsolete?

Making the Hotel of the Future Yours
Making the Hotel of the Future Yours — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 14 Jun

For many hoteliers, forecasting the future of our industry typically centers upon financial data prognostications and, for instance, whether RevPAR growth will translate into higher property valuations. Setting aside dollars and cents, however, the future holds many profound changes for hospitality, some of which we are currently at full tilt grappling with while others are still quite nascent.

Next-Level Housekeeping Via Technology
Next-Level Housekeeping Via Technology — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 8 Jun

The highly competitive hotel landscape at present has forced us to reexamine our operations to not only look for added efficiencies but also to see what we can do better. The overwhelming consensus is one of getting back to basics - that hospitality is and will always be a people business. Hence, improving our human capital will in turn have manifold benefits, both direct via improved productivity, for example, as well as indirect through, say, heightened guest satisfaction.

Speculating on the Technological Future for Hotels
Speculating on the Technological Future for Hotels — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 7 Jun

For many hoteliers, forecasting the future of our industry typically centers upon financial data prognostications and, for instance, whether RevPAR growth will translate into higher property valuations. Setting aside dollars and cents, however, the future holds many profound changes for hospitality, some of which we are currently at full tilt grappling with while others are still quite nascent.

Cautiously Reaching for the Cloud
Cautiously Reaching for the Cloud — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 13 Apr

The world has already moved online, and what's now making this global interconnected web churn are the numerous data storage facilities housing terabytes of readily accessible information no matter the local access point. We call this 'The Cloud'.

Ten Ways To Revitalize A Senior Hotel Job
Ten Ways To Revitalize A Senior Hotel Job — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 9 Apr

Years ago, it was simple - reaching 65 meant retirement. You got your gold watch, or other memorabilia of recognition, and set out into the sunset of your time on earth. Perhaps a life in Florida or Arizona was in the plans, with many thinking that their last days would be spent in the bliss of endless golf games and beach walks or inspirational hikes.

What Winesday Teaches Us About Restaurant Marketing
What Winesday Teaches Us About Restaurant Marketing — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 26 Feb

One clever practice used in restaurants to drum up sales during the midweek druthers is to devote a given day of the week or period of each day (otherwise known as 'happy hour') to a special promotion, either in the form of unique offerings or unbeatable deals.

Keeping Hoteliers And Guests Happy Through Training Technology
Keeping Hoteliers And Guests Happy Through Training Technology — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 23 Feb

Making guests happy is a noble pursuit for any hotel as we all know this translates into higher occupancies, the ability to grow rate, more asset value and quite a few other monetary advantages. While we can talk to no end about physical and operational upgrades that contribute to this goal, perhaps none is more impactful than having motivated and attentive associates servicing your customers. After all, this is a people business, so your guests' experiential satisfaction will ultimately be influenced by the happiness of your very own employees.

Group Sales Tune Up
Group Sales Tune Up — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 5 Feb

What portion of your total occupancy is derived from group sales? For most operators, groups form the cornerstone in the development of the annual business plan as well as the foundation upon which other segments are added. They require fewer resources per guest to complete the booking, they are often easier to manage from a service standpoint and they can contribute more per average guest to ancillary revenue streams

Hotel Trends in Technology for 2018
Hotel Trends in Technology for 2018 — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 18 Jan

We all know that the future holds many fascinating possibilities about what can be adapted to improve the overall guest experience. The question is what should be acquired and implemented. With this as a guide, I've selected the following hospitality technology trends for the coming year not wholly on wow factor but far more so on practicality and ROI.

Using Gamification to Sell Guestroom Upgrades
Using Gamification to Sell Guestroom Upgrades — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 13 Dec

Selling room upgrades is a vital tactic for generating incremental revenue and filling unused inventory. Most websites that I've visited attempt to outline the advantages of better rooms, be it through size, view, bed type, floor level, amenities or a combination of these elements.

A hotel technology acquisition checklist
A hotel technology acquisition checklist — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 28 Nov

Nowadays, hoteliers are so inundated with technology that the tasks of prioritization and selection have become far more than just daunting; research and procurement are practically a job title unto themselves. Unless you have specific objectives with a firm plan and budget in mind, you’ll easily be intimidated by the sheer volume of options for consideration. With this in mind, Larry Mogelonsky simplifies the journey through this process by defining hospitality technology according to four checklist categories – so you can keep an eye on the bigger picture.

Using Microlearning and Training Tech to Boost Team Morale
Using Microlearning and Training Tech to Boost Team Morale — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 22 Nov

Making guests happy is a noble pursuit for any hotel as we all know this translates into higher occupancies, the ability to grow rate, more asset value and quite a few other monetary advantages. While we can talk to no end about physical and operational upgrades that contribute to this goal, perhaps none is more impactful than having motivated and attentive associates servicing your customers. After all, this is a people business, so your guests' experiential satisfaction will ultimately be influenced by the happiness of your very own employees.

HITEC 2017: A Show About Integration
HITEC 2017: A Show About Integration — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 24 Aug

For those who did not attend the 2017 edition of HITEC, held in Toronto this time around, you may be wondering what you missed.

Thoughts on the Major Chains’ Cancellation Policy Change
Thoughts on the Major Chains’ Cancellation Policy Change — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 22 Aug

The slew of recent announcements that major chains including Marriott, Hilton and IHG will now require a minimum notice (48 hours for the first two and 24 hours for the other) to cancel a reservation and avoid a penalty should come as no surprise to anyone. There are a few exceptions to this rule, of course, but overall the policy is fair and appropriate given the current business landscape and the ever-vital need to maximize revenue.

The Proof of Prix Fixe
The Proof of Prix Fixe — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 11 Aug

Choice is a tricky thing. Confronted with too much of it and you are stymied by indecision. Yet faced by too little and you feel shortchanged or indifferent to the whole buying process. It's all about finding that happy medium, and to help you decipher this golden mean there's better place to start than by examining how prix fixe menus subtly work to build revenue and customer satisfaction.