Five Necessary Steps to Support Guest Communications with Tech
Five Necessary Steps to Support Guest Communications with Tech — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 18 Mar

Hospitality will always be a people industry…at least for the foreseeable future. In the guest communications space, this means that nothing will make a customer feel more confident in a hotel's follow-up activities than a direct interaction with an in-person agent. But nowadays, it is impossible to deliver great guest service without a supportive apparatus of various technologies.

COVID-19 is a Hotel Crisis with a Digital Marketing Offshoot
COVID-19 is a Hotel Crisis with a Digital Marketing Offshoot — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 6 Mar

This blog is being written as the China-originating outbreak is showing some signs of slowing down in that mother country but ramping up worldwide. Living through the 2003 SARS epidemic in my hometown of Toronto, this current crisis is already echoing the pattern of huge occupancy drops while air travel has already been decimated.

Improving Your Valentine’s Day ROI
Improving Your Valentine’s Day ROI — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 3 Mar

Contrary to popular belief, Valentine's Day was not invented by Hallmark and FTD Florists as a sales initiative. In fact, the holiday has its origins in the Roman festival of Lupercalia which lauded the coming of spring along with a lot of the usual debauchery we associate with ancient pagan rituals. It wasn't until the fifth century when Pope Gelasius I rebranded it as Saint Valentine's Day.

Five Resolutions for the New Decade
Five Resolutions for the New Decade — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 27 Jan

Welcome to the start of this new decade! Now that you've had your fill of turkey feasts and midnight champagne toasts, it's time for you to set some goals for the coming year but also to look ahead at what the 'Roaring 20s' will bring.

Safety Buttons Are A Reputation Management Imperative
Safety Buttons Are A Reputation Management Imperative — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 13 Dec

By now you should all have a baseline awareness of the spread of panic buttons and what solutions are available for your hotel. Today's article is about some hidden consequences that may result from a failure to act as this movement has caused a fundamental shift in the legal landscape regardless of whether there are actual regulations in place for your municipality or not.

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Panic Buttons are the Tip of an Infrastructural Iceberg
Panic Buttons are the Tip of an Infrastructural Iceberg — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 27 Nov

As ESDs (emergency safety devices) start to reach mainstream adoption across the world, it's critical that you not only make implementation at your hotel a priority, but also that you consider all the underlying electronic infrastructure required to ensure these systems are designed to last.

Are You Loud Or Silent In The Panic Button Debate?
Are You Loud Or Silent In The Panic Button Debate? — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 23 Oct

It seems like out of nowhere, electronic safety devices (ESDs) have gone from aspirational trend to legislated mandate for hotels. But when you think of it, it's been a long time coming.

The WiFi-Free Hotel Restaurant
The WiFi-Free Hotel Restaurant — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 27 Sep

This is not about 'free WiFi' but by placing the first word last it turns the concept on its head. The proposed idea here may seem a bit counterintuitive because a primary responsibility of modern hotels is to provide for our guests, with internet access being a clear necessity like heating and running water.

Is Amazon Your Next Hotel Distribution Channel?
Is Amazon Your Next Hotel Distribution Channel? — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 11 Sep

Earlier this year, Amazon announced that it has sold its record 100 millionth smart speaker. The allure for such devices as the Amazon Echo, Google Home as a multitude of others entering this space is simple. For the end user, it's convenience. For the mammoth tech company, it's the accrual of more and more data fed into a priority learning algorithm that can then be fed back to the end user for better and better recommendations via the virtual assistant software.

Evaluating WiFi Service Through The Guest’s POV
Evaluating WiFi Service Through The Guest’s POV — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 20 Jun

One can argue that nowadays a good wireless internet connection is as important as to many guests as heating, air conditioning and access to a bathroom with running water. Knowing it's central to a customer's emotional state, why play games? As a reminder of why spotty WiFi reception or attempting to upcharge for premium speeds is bad for your reputation, let's look at the situation from the guest's point of view (POV).

Five Strategic Directions to Take Your Hotel
Five Strategic Directions to Take Your Hotel — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 29 May

Value adds always become expectations. Such is the course for hospitality and if you aren't constantly evolving your brand then it will become stale. And in an overstuffed hotel marketplace, you need bold new directions to differentiate your product and drive rate.

Profiting From Prearrival
Profiting From Prearrival — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 25 Mar

Every hotelier knows that tech-enabled personalization is crucial to the future success of one's brand. In reality, though, these customized experiences are very difficult to put in place, often requiring complex software integrations, significant CapEx and a fully trained team - both at the supervisor and frontline levels - to properly act upon any insights or recommendations gleaned from a unified CRM.

Ten Questions to Ask Your Team for 2019
Ten Questions to Ask Your Team for 2019 — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 14 Jan

Every fall, hotel planning committees across the nation unfurl their mass of spreadsheets and, almost in unison, undertake the usual combination of SWOT analyses and the like to derive the best possible course of action for the coming year.

Beware the True CapEx of IoT | Larry Mogelonsky
Beware the True CapEx of IoT | Larry Mogelonsky — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 5 Dec

The internet of things (IoT) holds great promise for augmenting the hotel experience and helping brands keep guests engaged with products. Indeed, such technological upgrades may be the key to ushering in the next generation of personalization and loyalty programs.

Oracle and the Loyalty Divide
Oracle and the Loyalty Divide — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 2 Aug

With Oracle Hospitality having the largest market share of any property management system (PMS) in the world, when they move the world listens. Fortunately, I was invited to share in the experience of their annual partners conference, Oracle Industry Connect, held in New York City in mid-April.

HITEC 2018 Reveals the True Importance of Integration
HITEC 2018 Reveals the True Importance of Integration — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 1 Aug

HITEC this year took place in the hot and humid town of Houston, but the weather was never a deterrent for the 7,000 some odd attendees from all aspects of hospitality. Held during the third week of June, this foremost hospitality technology show was truly enlightening for where our industry is headed.

HVAC from Hell
HVAC from Hell — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 30 Jul

Over the past few months I have gained a newfound appreciation for how critical HVAC is to any property. Not to say that I wasn't before, but in an era of continual technological enhancements, we tend to underestimate the importance of delivering precise room temperatures and humidity levels so that our guests are never uncomfortable in this regard.

The Reservations Game And Cancellation Policies
The Reservations Game And Cancellation Policies — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 27 Jul

When we make a reservation at a hotel, it is common practice for the property to have a cancellation policy in place whereby the failure to advise a property within the stipulated time period will automatically result in a no-show penalty, typically the price of a one night's stay.

New York ADR Dilemma
New York ADR Dilemma — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 18 Jul

Like most every other role at a hotel, being an owner or investor has never been easy. This is perhaps nowhere more evident than in New York City where exorbitant construction costs mixed with steadily increasing wage rates, maintenance and depreciation can make the break-even point higher than practically any other locale on the continent. Thank goodness this is reflected in the average daily rates.

Giving Your Concierge A Digital Upgrade
Giving Your Concierge A Digital Upgrade — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 21 Jun

With the modern traveler glued to his or her phone, why would such a guest bother to consult the concierge instead of simply performing a Google search or looking on a resourceful travel website like TripAdvisor or Yelp? With mobile apps capable of offering a similar amount of information about the local area as any single person can, does this not make the concierge obsolete?

Making the Hotel of the Future Yours
Making the Hotel of the Future Yours — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 14 Jun

For many hoteliers, forecasting the future of our industry typically centers upon financial data prognostications and, for instance, whether RevPAR growth will translate into higher property valuations. Setting aside dollars and cents, however, the future holds many profound changes for hospitality, some of which we are currently at full tilt grappling with while others are still quite nascent.

Next-Level Housekeeping Via Technology
Next-Level Housekeeping Via Technology — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 8 Jun

The highly competitive hotel landscape at present has forced us to reexamine our operations to not only look for added efficiencies but also to see what we can do better. The overwhelming consensus is one of getting back to basics - that hospitality is and will always be a people business. Hence, improving our human capital will in turn have manifold benefits, both direct via improved productivity, for example, as well as indirect through, say, heightened guest satisfaction.

Speculating on the Technological Future for Hotels
Speculating on the Technological Future for Hotels — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 7 Jun

For many hoteliers, forecasting the future of our industry typically centers upon financial data prognostications and, for instance, whether RevPAR growth will translate into higher property valuations. Setting aside dollars and cents, however, the future holds many profound changes for hospitality, some of which we are currently at full tilt grappling with while others are still quite nascent.

Cautiously Reaching for the Cloud
Cautiously Reaching for the Cloud — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 13 Apr

The world has already moved online, and what's now making this global interconnected web churn are the numerous data storage facilities housing terabytes of readily accessible information no matter the local access point. We call this 'The Cloud'.

Ten Ways To Revitalize A Senior Hotel Job
Ten Ways To Revitalize A Senior Hotel Job — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 9 Apr

Years ago, it was simple - reaching 65 meant retirement. You got your gold watch, or other memorabilia of recognition, and set out into the sunset of your time on earth. Perhaps a life in Florida or Arizona was in the plans, with many thinking that their last days would be spent in the bliss of endless golf games and beach walks or inspirational hikes.