Never Accept Credit Card Payments Over The Phone Again
Never Accept Credit Card Payments Over The Phone Again — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 25 Jun

As we rapidly shift into the new normal that is 2020 and the decade ahead, there are many lingering inefficiencies in our operations that have been brought to light by the need for a leaner team and more purely digital workflows.

Tech Companies Helping Hotels for the Post-Coronavirus World
Tech Companies Helping Hotels for the Post-Coronavirus World — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 18 May

While a definitive end to this crisis has not yet crystallized, all hoteliers must still prepare for this eventuality. The new normal for hospitality once travel restrictions are lifted will look starkly different than what it was before the pandemic, though.

Tech Companies Helping Hotels in Times of Need
Tech Companies Helping Hotels in Times of Need — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 14 May

With the hospitality industry left spinning in the wake of the COVID-19 lockdowns, it is hardly the time to throw in the towel. Rather, and not to soften the severity of the crisis in any way or form, this is an opportunity to realign your hotel organization so that it can thrive on a lean team once the travel restrictions are relaxed.

Making Painful Chargebacks a Thing of the Past
Making Painful Chargebacks a Thing of the Past — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 8 May

In a socially distanced world, one thing we are already seeing is far fewer in-person credit card transactions because people aren't out and about nearly as much. A lot of that traffic has moved online while some of it has shifted towards other types of less secure, card-not-present dealings like taking down a guest's information over the phone.

2020 is the Year the Hammer Will Fall for Panic Button Noncompliance
2020 is the Year the Hammer Will Fall for Panic Button Noncompliance — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 14 Apr

Panic buttons or electronic safety devices (ESDs) are rapidly becoming a necessity for hotels across the United States, not only from a sense of corporate responsibility for staff and guest safety, but also from escalating legislation in a rapidly growing number of states and municipalities. It is inevitable that other countries will soon follow suit and 2020 will undoubtedly prove to be a landmark year for the rollout of this technology in the global hotel industry.

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Five Necessary Steps to Support Guest Communications with Tech
Five Necessary Steps to Support Guest Communications with Tech — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 18 Mar

Hospitality will always be a people industry…at least for the foreseeable future. In the guest communications space, this means that nothing will make a customer feel more confident in a hotel's follow-up activities than a direct interaction with an in-person agent. But nowadays, it is impossible to deliver great guest service without a supportive apparatus of various technologies.

COVID-19 is a Hotel Crisis with a Digital Marketing Offshoot
COVID-19 is a Hotel Crisis with a Digital Marketing Offshoot — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 6 Mar

This blog is being written as the China-originating outbreak is showing some signs of slowing down in that mother country but ramping up worldwide. Living through the 2003 SARS epidemic in my hometown of Toronto, this current crisis is already echoing the pattern of huge occupancy drops while air travel has already been decimated.

Improving Your Valentine’s Day ROI
Improving Your Valentine’s Day ROI — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 3 Mar

Contrary to popular belief, Valentine's Day was not invented by Hallmark and FTD Florists as a sales initiative. In fact, the holiday has its origins in the Roman festival of Lupercalia which lauded the coming of spring along with a lot of the usual debauchery we associate with ancient pagan rituals. It wasn't until the fifth century when Pope Gelasius I rebranded it as Saint Valentine's Day.

Five Resolutions for the New Decade
Five Resolutions for the New Decade — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 27 Jan

Welcome to the start of this new decade! Now that you've had your fill of turkey feasts and midnight champagne toasts, it's time for you to set some goals for the coming year but also to look ahead at what the 'Roaring 20s' will bring.

Safety Buttons Are A Reputation Management Imperative
Safety Buttons Are A Reputation Management Imperative — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 13 Dec

By now you should all have a baseline awareness of the spread of panic buttons and what solutions are available for your hotel. Today's article is about some hidden consequences that may result from a failure to act as this movement has caused a fundamental shift in the legal landscape regardless of whether there are actual regulations in place for your municipality or not.

Panic Buttons are the Tip of an Infrastructural Iceberg
Panic Buttons are the Tip of an Infrastructural Iceberg — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 27 Nov

As ESDs (emergency safety devices) start to reach mainstream adoption across the world, it's critical that you not only make implementation at your hotel a priority, but also that you consider all the underlying electronic infrastructure required to ensure these systems are designed to last.

Are You Loud Or Silent In The Panic Button Debate?
Are You Loud Or Silent In The Panic Button Debate? — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 23 Oct

It seems like out of nowhere, electronic safety devices (ESDs) have gone from aspirational trend to legislated mandate for hotels. But when you think of it, it's been a long time coming.

The WiFi-Free Hotel Restaurant
The WiFi-Free Hotel Restaurant — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 27 Sep

This is not about 'free WiFi' but by placing the first word last it turns the concept on its head. The proposed idea here may seem a bit counterintuitive because a primary responsibility of modern hotels is to provide for our guests, with internet access being a clear necessity like heating and running water.

Is Amazon Your Next Hotel Distribution Channel?
Is Amazon Your Next Hotel Distribution Channel? — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 11 Sep

Earlier this year, Amazon announced that it has sold its record 100 millionth smart speaker. The allure for such devices as the Amazon Echo, Google Home as a multitude of others entering this space is simple. For the end user, it's convenience. For the mammoth tech company, it's the accrual of more and more data fed into a priority learning algorithm that can then be fed back to the end user for better and better recommendations via the virtual assistant software.

Evaluating WiFi Service Through The Guest’s POV
Evaluating WiFi Service Through The Guest’s POV — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 20 Jun

One can argue that nowadays a good wireless internet connection is as important as to many guests as heating, air conditioning and access to a bathroom with running water. Knowing it's central to a customer's emotional state, why play games? As a reminder of why spotty WiFi reception or attempting to upcharge for premium speeds is bad for your reputation, let's look at the situation from the guest's point of view (POV).

Five Strategic Directions to Take Your Hotel
Five Strategic Directions to Take Your Hotel — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 29 May

Value adds always become expectations. Such is the course for hospitality and if you aren't constantly evolving your brand then it will become stale. And in an overstuffed hotel marketplace, you need bold new directions to differentiate your product and drive rate.

Profiting From Prearrival
Profiting From Prearrival — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 25 Mar

Every hotelier knows that tech-enabled personalization is crucial to the future success of one's brand. In reality, though, these customized experiences are very difficult to put in place, often requiring complex software integrations, significant CapEx and a fully trained team - both at the supervisor and frontline levels - to properly act upon any insights or recommendations gleaned from a unified CRM.

Ten Questions to Ask Your Team for 2019
Ten Questions to Ask Your Team for 2019 — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 14 Jan

Every fall, hotel planning committees across the nation unfurl their mass of spreadsheets and, almost in unison, undertake the usual combination of SWOT analyses and the like to derive the best possible course of action for the coming year.

Beware the True CapEx of IoT | Larry Mogelonsky
Beware the True CapEx of IoT | Larry Mogelonsky — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 5 Dec

The internet of things (IoT) holds great promise for augmenting the hotel experience and helping brands keep guests engaged with products. Indeed, such technological upgrades may be the key to ushering in the next generation of personalization and loyalty programs.

Oracle and the Loyalty Divide
Oracle and the Loyalty Divide — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 2 Aug

With Oracle Hospitality having the largest market share of any property management system (PMS) in the world, when they move the world listens. Fortunately, I was invited to share in the experience of their annual partners conference, Oracle Industry Connect, held in New York City in mid-April.

HITEC 2018 Reveals the True Importance of Integration
HITEC 2018 Reveals the True Importance of Integration — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 1 Aug

HITEC this year took place in the hot and humid town of Houston, but the weather was never a deterrent for the 7,000 some odd attendees from all aspects of hospitality. Held during the third week of June, this foremost hospitality technology show was truly enlightening for where our industry is headed.

HVAC from Hell
HVAC from Hell — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 30 Jul

Over the past few months I have gained a newfound appreciation for how critical HVAC is to any property. Not to say that I wasn't before, but in an era of continual technological enhancements, we tend to underestimate the importance of delivering precise room temperatures and humidity levels so that our guests are never uncomfortable in this regard.

The Reservations Game And Cancellation Policies
The Reservations Game And Cancellation Policies — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 27 Jul

When we make a reservation at a hotel, it is common practice for the property to have a cancellation policy in place whereby the failure to advise a property within the stipulated time period will automatically result in a no-show penalty, typically the price of a one night's stay.

New York ADR Dilemma
New York ADR Dilemma — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 18 Jul

Like most every other role at a hotel, being an owner or investor has never been easy. This is perhaps nowhere more evident than in New York City where exorbitant construction costs mixed with steadily increasing wage rates, maintenance and depreciation can make the break-even point higher than practically any other locale on the continent. Thank goodness this is reflected in the average daily rates.