LoungeUp Releases 2020 Market Map of Software Solutions on Hotel Guest Journey
LoungeUp Releases 2020 Market Map of Software Solutions on Hotel Guest Journey

LoungeUp · 26 Nov

Hotel guest engagement platform, LoungeUp, published the first guest journey market map showing the software solutions that guests use on the various

Ten Golden Rules to Improve Guest Experience with SMS
Ten Golden Rules to Improve Guest Experience with SMS — By Mathieu Pollet

LoungeUp · 21 May

SMS is one of the most personal communication channels and by far the fastest one. It would seem only logical, therefore, that highly-personalised service providers like hotels would use this type of communication to ensure their guests have a great stay. Surprisingly though, most hotels don't use SMS at all to interact with their guests.