Why Distributed Teams Make More Sense Now Than Ever
Why Distributed Teams Make More Sense Now Than Ever — By Greg Abbott

DataArt · 19 Mar

The rate of change and the standard way of doing things, whether that's conducting business, taking care of our families, or simply getting around our cities, is being turned upside down. As the coronavirus (Covid-19) continues to spread around the world, the economic symptoms are emerging. Business continuity management is well underway at most organizations. Hospitality and travel are among the most impacted and face a unique set of challenges. For most hotel and travel organizations, there would be no resumption of normal business operations or successful recovery at all if IT operations stopped.

Chatbots To The Rescue: Boring Forms Beware
Chatbots To The Rescue: Boring Forms Beware — By Andrew Sanders

DataArt · 19 Jun

Picture this: you've been waiting for your next vacation for ages. You finally have a travel plan on the horizon and excitedly search for the best available options. You find your dream trip and click on the "book now" button to set your itinerary. The moment is finally here! But oh no…you are presented with a giant form. As you scroll down the page, scanning through a seemingly endless number of required fields, the excitement that you felt about booking your vacation slips into a tedious job. Your eyes glaze over, so you decide to book it later when you have both the time and the patience to complete the lengthy task at hand.

What’s the Number One Concern Keeping Hotel Group CIOs Up at Night?
What’s the Number One Concern Keeping Hotel Group CIOs Up at Night? — By Andrew Sanders

DataArt · 28 Mar

"People trust us to allow them to sleep safely and securely. There's a longstanding tradition of an innkeeper, that we fulfill that commitment to them. Has it extended naturally, with the same diligence, to the digital environment? Not always." - John Burns, President of Hospitality Technology Consulting.

HEDNA 2019 Wrap-up: Inspirational Insights
HEDNA 2019 Wrap-up: Inspirational Insights — By Andrew Sanders

DataArt · 8 Feb

The HEDNA 2019 agenda illustrated the incredible potential for a meeting of the top minds in the hospitality industry, and the conference certainly didn't disappoint.

HEDNA Global Distribution Conference: The Top Must-See Sessions For 2019
HEDNA Global Distribution Conference: The Top Must-See Sessions For 2019 — By Andrew Sanders

DataArt · 25 Jan

As HEDNA's Global Distribution Conference quickly approaches, our industry is looking forward to diving into analyzing and learning about innovative solutions and the newest technologies that carry the potential to improve all aspects of the complex and rapidly-evolving hospitality ecosystem.

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Will Marriott data breach herald the death of personalization?
Will Marriott data breach herald the death of personalization? — By Greg Abbott

DataArt · 21 Dec

This analysis could be titled in a number of ways, each with a lean towards what was disclosed by Marriott last week when it emerged some 500 million guest accounts had been hacked.