Introducing the Hospitality Net World Panel initiative
Introducing the Hospitality Net World Panel initiative — By Henri Roelings

Hospitality Net · 25 Apr

Hospitality Net is launching a new initiative: an online forum that will provide thought-provoking expert insights and will stimulate debate within the hospitality industry.

Guest recognition: Leveraging technology to deliver enhanced personalized service - HITEC Europe Preview
Guest recognition: Leveraging technology to deliver enhanced personalized service - HITEC Europe Preview — By Stuart Pallister

Hospitality Net · 14 Mar

Hotels, especially at the luxury end, aim to provide personalized services to their guests. But with staff turnover rates in the industry on average as high as 30 percent, how can hoteliers ensure they recognize guests in the first place?

Unlocking business potential: Building the right tech architecture in hospitality - HITEC Europe Preview
Unlocking business potential: Building the right tech architecture in hospitality - HITEC Europe Preview — By Stuart Pallister

Hospitality Net · 8 Mar

Hoteliers are missing out on business opportunities as they fail to gather guest data properly. Michael Levie, Chief Operations Officer at citizenM Hotels, says that given the rapid pace of business today, consumers are "not going to wait for us".

Data protection rules, one year on: Anticipating a second wave - HITEC Europe Preview
Data protection rules, one year on: Anticipating a second wave - HITEC Europe Preview — By Stuart Pallister

Hospitality Net · 4 Mar

HITEC Europe Preview: Over the past year, many of us have been bombarded with emails from companies virtually begging us to allow them to keep our personal details on file. That was due to the introduction of new regulations in Europe which imposed — in theory at least — substantial penalties on any firm breaching the rules. And the penalties were harsh — up to four percent of annual global revenues or 20 million euros, whichever figure is greater.

A Talk With InsureSign Founder & CEO Joe Floyd
A Talk With InsureSign Founder & CEO Joe Floyd — By Phil Butler

Hospitality Net · 30 Jul

Just when you thought e-signature software was a foregone conclusion, a company called InsureSign raised the bar again. A company that began as a secure documents signature platform for the insurance industry has now blossomed into the highest rated e-signature tool for overall satisfaction in the industry. Fascinating with every reinvention of a wheel, I contacted the company for an interview with Joe Floyd, who is founder and CEO of InsureSign.

ONE Newsletter
MANY Sources
Brought to you by HFTP
BevSpot’s Rory Crawford: Fine Tuning the Food & Beverage Business
BevSpot’s Rory Crawford: Fine Tuning the Food & Beverage Business — By Phil Butler

Hospitality Net · 19 Jun

Founded back in 2014, BevSpot is a promising Boston-based startup company that is delivering on a promise to make life easier for bars. Now, moving on to the next logical progression, the company has expanded its domain by launching BevSpot Food, an expanded service suited to restaurants, distributors, and suppliers. Complex at its core, BevSpot is simple in practice, allowing owners and staff to take control of critical elements of their business from any device. The potential for this kind of innovation is mirrored in the funding key investors have made in the new company. To date, BevSpot has garnered more than $17 million in successive rounds of funding. The merits of the startup have been lauded by TechCrunch and many others. For this report, I had the unique opportunity to connect with co-founder Rory Crawford. Here is the gist of our interview in which we discussed BevSpot.

SGS On Task Benchmarking the Guest Experience
SGS On Task Benchmarking the Guest Experience — By Phil Butler

Hospitality Net · 9 Mar

We read and hear a lot about the "guest experience" from hospitality experts. However, we do not often learn about the tools, standards and methods underneath, that empower hotels and other businesses to meet guest expectations. The latest trend in the industry is for hotels to be more flexible and agile in creating these experiences and for meeting expectations. One tool that caught my eye recently seems ready to aid hoteliers metamorphose their operations to meet the trend demand.

From Lost Dreams to Success: Interview with Jonathan Weizman, RoomChecking
From Lost Dreams to Success: Interview with Jonathan Weizman, RoomChecking — By Laura Kohlenberger

Hospitality Net · 20 Jun

Jonathan Weizman is a fascinating innovator. He was part of the original tech boom before the dot-com crash and the lessons learned back then fueled his professional path from lost dreams in New York City, up to the return to France and co-founding RoomChecking, one of the very rare software solutions on the market for hotel maintenance and housekeeping – in fact, in many ways, a pioneering system that helps hotel staff work better not harder.