Hospitality Net · 29 Nov
A decade ago, if you looked to the future of the hotel business, would you have guessed that Wi-Fi connectivity would be the most desired amenity for guests and that lack of satisfactory Wi-Fi would lead to negative reviews and lost bookings. Today's guests don't just want to be connected — they demand to be. Statistics indicate that 65 percent of hotel guests are using Wi-Fi within seven minutes of arriving on-site.
Hospitality Net · 14 Nov
Many will recall the 2017 brand crisis, which cost United Airlines $1.4 billion in value practically overnight after a passenger incident where injured while being forcibly removed from a fully boarded, sold-out flight went viral. This situation showcased the enormous impact of customer experience, and arguably there is no industry in which the experience holds more weight than hospitality. So, it comes as no surprise that the recent Hospitality Technology Sentiment Survey revealed an increase in IT investments into "Guest Experience" products, with 46.63% of respondents naming this category as the primary focus.
Hospitality Net · 6 Nov
In any industry, standards of education help to ensure brands have access to the talent they need to continue moving the needle and growing their product or offering. Within hospitality, we realize a similar need — as the landscape continues to evolve, hotel brands and vendors alike rely on having access to qualified talent, especially in the realm of IT. The hospitality industry, as we know, is enormous and subject to continued growth. Within our sector exists a wide variety of exciting careers and rewarding management positions that cover the full spectrum of the guest experience. However, as hospitality technology continues to advance and standards of guest care are increasingly influenced by digital mediums, we arrive at the question: Are hospitality programs offering enough of an IT education component?
Hospitality Net · 28 Oct
Today, opportunities for innovation are everywhere. Moreover, the demand for innovation is just as customary. As the world becomes increasingly digital, companies and consumers around the world are setting new technological standards. The hospitality industry finds itself in the crux of this movement, with vendors and guests alike continuously pushing the envelope for what constitutes and contributes to the modern, exceptional guest experience.
Hospitality Net · 25 Apr
Hospitality Net is launching a new initiative: an online forum that will provide thought-provoking expert insights and will stimulate debate within the hospitality industry.
Hospitality Net · 14 Mar
Hotels, especially at the luxury end, aim to provide personalized services to their guests. But with staff turnover rates in the industry on average as high as 30 percent, how can hoteliers ensure they recognize guests in the first place?
Hospitality Net · 8 Mar
Hoteliers are missing out on business opportunities as they fail to gather guest data properly. Michael Levie, Chief Operations Officer at citizenM Hotels, says that given the rapid pace of business today, consumers are "not going to wait for us".
Hospitality Net · 4 Mar
HITEC Europe Preview: Over the past year, many of us have been bombarded with emails from companies virtually begging us to allow them to keep our personal details on file. That was due to the introduction of new regulations in Europe which imposed — in theory at least — substantial penalties on any firm breaching the rules. And the penalties were harsh — up to four percent of annual global revenues or 20 million euros, whichever figure is greater.
Hospitality Net · 30 Jul
Just when you thought e-signature software was a foregone conclusion, a company called InsureSign raised the bar again. A company that began as a secure documents signature platform for the insurance industry has now blossomed into the highest rated e-signature tool for overall satisfaction in the industry. Fascinating with every reinvention of a wheel, I contacted the company for an interview with Joe Floyd, who is founder and CEO of InsureSign.