Roomservice operations is a real pain in the asset. Current models operate at a loss as guest complaints about long wait times, subpar food, and high prices continue to rise. Despite their displeasure, guests are still demanding some type of in-room dining option, even if it comes from Grab-and-Go Marketplaces or an online ordering and delivery service like Uber Eats. For hotels striving to maintain their full-service status, either option is a big step down in terms of the guest dining experience, and both require guests to inconveniently go to the lobby to retrieve orders that typically can't be billed to the room.
Five years ago, Hotel News Now took out its crystal ball and made some trend predictions for 2020. One prediction dealt specifically with the guestroom. According to the 2020 Hotel Trend Report, "guests will be able to control temperature and lighting from their tablet." Kudos to HNN, as that prediction came true — and then some. Today's in-room tablets are bi-directional transactional tools of irreplaceable valuable to hoteliers, guests, city stakeholders and convention center operators who want to drive revenues, loyalty and satisfaction by connecting with the traveling public.
By 2021, Statista reports that 1.28 billion people will be using tablet computers daily as communication devices, portable TVs, study tools, alternat
Next week hoteliers attending HX: The Hotel Experience Powered by AAHOA - Nov. 10 and 11 at the Javits Center in New York - will experience an innova
Ottawa, Ontario - October 23, 2019 - A top challenge hindering hotels' technology strategies is the inability to derive ROI for technology rollouts.
While the U.S. economy is experiencing its longest uninterrupted economic expansion in history, some experts are predicting it may end with a recessi
Next week hoteliers attending Hotel360° - Sept. 18 to 19 at ExCeL London - will experience an innovative high-value, profit-generating amenity that k
One of the top challenges hindering hotels' technology strategies in 2019 is the "inability to derive ROI for technology rollouts," a recent 2019 stu
You're hosting an exciting event, but once attendees head back to their hotel rooms, the experience comes to a halt. That's why the Hotel Communicati
Do you have a love/hate relationship with your hotel's Room Service operation? Do you want to meet guest expectations but hate the operational headac
Looking to enhance your sustainability program and drive more revenue to the bottom line? Next week at HITEC Minneapolis, the Hotel Communication Net
Hoteliers attending HITEC Minneapolis this month in search of an innovative and affordable in-room tablet solution should plan to visit Hotel Communi