Web Traffic Shows Early Signs of Positive Trend Across All Regions
Web Traffic Shows Early Signs of Positive Trend Across All Regions — By Sarah McCay Tams

Duetto · 1 May

The latest edition of our bi-weekly Pulse Report published earlier today, providing hoteliers from around the world with a snapshot on key market metrics for April 6-19.

STR: Hotels In Europe Should Still Plan For Demand This Summer
STR: Hotels In Europe Should Still Plan For Demand This Summer — By Sarah McCay Tams

Duetto · 27 Mar

For hotels in Europe, we've hit rock bottom, but that means the only way is up, right? The STR EMEA update webinar, hosted earlier today by Robin Rossmann, Managing Director of STR's international business, gave us great insight into the situation Europe-wide, but with some glimmer of hope.

Why Being Different Drives Profit
Why Being Different Drives Profit — By Joe Pettigrew

Duetto · 28 Feb

Direct bookings. We talk about it every day. OTA commissions stick out like a sore thumb on our P&Ls. Our direct booking shares are in decline but the cost to maintain that share is rising. Hotel owners and managers alike are heavily investing in technologies to generate more direct bookings while fighting the inherent distribution challenges that continue to plague our industry. We spend a lot of time talking about the user experience on our websites and booking channel disparities, while we pay less attention to talking about the overall product experience of our hotels and guest service disparities. We somehow believe that we can "turn on" the direct bookings or "turn off" the third parties with a flip of a switch. When we talk about profit maximisation, we talk about direct bookings when we should be talking about, well, profit maximisation.

Will Revenue Management exist in 5 years? Interview with Accor's Frederic Toitot
Will Revenue Management exist in 5 years? Interview with Accor's Frederic Toitot — By Sarah McCay Tams

Duetto · 8 Feb

Will Revenue Management exist in 5 years? That was the big question Frederic Toitot, Vice President, Global Learning & Development at Accor & Chair HSMAI Region Europe Revenue Optimization Board to a crowded room at the recent HSMAI Revenue Optimisation Conference.

Ibiza: Where Superstar DJs Boost Rooms Revenue
Ibiza: Where Superstar DJs Boost Rooms Revenue — By Sarah McCay Tams

Duetto · 17 Jan

As early as the 1930s, Ibiza, the third largest island in the Balearics, has had a pull with local and international travellers. First came the avant-garde European artists, followed by travellers looking for rest, relaxation and beautiful beaches.

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Building An Ancillary Revenue Strategy
Building An Ancillary Revenue Strategy — By Sarah McCay Tams

Duetto · 11 Nov

Ancillary revenue is everything that is not rooms. It can range from ledger accounts to car parking, F&B, Wi-Fi and more. Ancillary is playing a more important role in driving revenue for hotels, as more hotels look to embrace a total revenue strategy.

The Value of Turning Data into Actionable Insights
The Value of Turning Data into Actionable Insights — By Jason Q. Freed

Duetto · 26 Aug

While analytics have become a critical driver of success for companies across many industries, the hospitality industry has lagged in its ability to use data to make a measurable impact on business strategy or guest experience.

How Automations Helps Revenue Teams Manage By Exception
How Automations Helps Revenue Teams Manage By Exception — By Jason Q. Freed

Duetto · 12 Jul

Whether it's one hotel or an entire portfolio, there are certain revenue management tasks that are simply too repetitive and add little value for the time they take. Think about manually gathering data in an Excel spreadsheet for pricing decisions or manually keystroking rate recommendations into the Property Management System (PMS).

Bridging the Gap Between Marketing and Revenue Teams
Bridging the Gap Between Marketing and Revenue Teams — By Michael McCartan

Duetto · 27 Jun

As hoteliers throughout the industry continue to realize the importance of the revenue team's role to the success of the hotel overall, revenue management as a discipline continues to rapidly evolve.

Revenue Management Roles Elevate Women in Hospitality
Revenue Management Roles Elevate Women in Hospitality — By Jason Q. Freed

Duetto · 21 Jun

It was no accident that the stage comprised three female hoteliers during the "Revenue Professional's Guide to Asset Value and Profitability" session at HSMAI's Revenue Optimization Conference on Wednesday.

Putting The Customer First In Revenue
Putting The Customer First In Revenue — By Sarah McCay Tams

Duetto · 21 Jun

Michael Heyward, Founder, Heyward Hospitality Solutions, saw the birth of hotel revenue management. Having worked in the hotel industry for more than 30 years, with experience in operations, franchising and revenue management with both independent and chain hotels in Europe and Asia Pacific, he has seen it all.

Revenue Management - Don’t Push The Panic Button
Revenue Management - Don’t Push The Panic Button — By Sarah McCay Tams

Duetto · 10 Jun

Alex Slors is an independent asset manager who also provides development support for new hotels.

Data Quality Vital To Total Revenue Forecasting
Data Quality Vital To Total Revenue Forecasting — By Michael McCartan

Duetto · 24 May

Total Revenue Forecasting (TRF) enables hotels to get a better picture of both rooms revenue and ancillary revenue in order to plan more strategically. This may be in terms of resourcing. For example, anticipating demand before it arrives can enable you to spend marketing money more accurately. It can show where demand is weak, not only in rooms but also in other revenue-generating areas of your hotel.

HT-Next: Owners ‘Push Back’ on Some Tech Requirements
HT-Next: Owners ‘Push Back’ on Some Tech Requirements — By Jason Q. Freed

Duetto · 23 Apr

Amidst a much-needed "digital transformation" across the entire hospitality industry, hotel owners have tough decisions to make about which technologies will put them ahead of the curve and which will ultimately fail to have an impact.

Putting The Customer At The Centre
Putting The Customer At The Centre — By Sarah McCay Tams

Duetto · 18 Feb

This week's Opportunity 2019 conference provided plenty of food for thought for the UK's revenue management community, as industry professionals, hoteliers, students and solutions providers came together to discuss 'Revenue Management and the Connected Customer.'

2019: The Year Hotels Get a Grip on Acquisition Costs
2019: The Year Hotels Get a Grip on Acquisition Costs — By Jason Q. Freed

Duetto · 1 Feb

Examining the challenges and opportunities facing hoteliers in 2019, it might be easy to say, "New year, same old story." In attempts to drive revenue and increase profitability, hoteliers—like they have for seemingly the past decade—continue to focus on less costly ways to acquire guests.

Cross-Department Collaboration is Key to Optimizing Group Business
Cross-Department Collaboration is Key to Optimizing Group Business — By Jason Q. Freed

Duetto · 30 Nov

Getting the right group business in your hotel at the right time for the right rate requires a holistic approach from your entire hotel operations team. In the current environment, inefficiencies in formulating group rates and quoting them to potential guests has hotels leaving a lot of money on the table.

Best Quotes from Center Stage at Phocuswright
Best Quotes from Center Stage at Phocuswright — By Jason Q. Freed

Duetto · 16 Nov

Of all the travel industry conferences, no one could argue that Phocuswright is among the best at getting today's brightest and most influential leaders on stage. The conference kicked off this week in Los Angeles, and if you're not there you can stream most of the sessions on the conference website. We're paying closest attention to what the hoteliers and hotel intermediaries have to say, of course. Here's a rundown of yesterday's highlights from the stage.

How Hotels are Putting Their Data into Action
How Hotels are Putting Their Data into Action — By Jason Q. Freed

Duetto · 19 Oct

Hoteliers are still in the infancy stages of using the troves of available data to better serve guests and value rooms properly, according to Balaji Krishnamurthy, Chief Strategy Officer with Sabre.

Taking Blockchain from Concept to Reality
Taking Blockchain from Concept to Reality — By Joanna DeChellis

Duetto · 15 Oct

That's exactly what innovator, strategist and Chief Operating Officer of citizenM, Michael Levie, hopes to uncover during the panel discussion he will moderate at RSF London on 5 November called, Hype or Hope: Is Blockchain going to change the industry, or much ado about nothing?

Hospitality Technology’s Moment of Truth: Who Will Transform the Booking Experience?
Hospitality Technology’s Moment of Truth: Who Will Transform the Booking Experience? — By Craig Weissman

Duetto · 28 Sep

Can you name three great enterprise technology companies in hospitality? Or even one? The answer is likely "no," because most people have never been terribly impressed by the typical experience on a hotel's website.

Is RMS Technology Actually Holding Hotels Back?
Is RMS Technology Actually Holding Hotels Back? — By Jason Q. Freed

Duetto · 14 Sep

Fresh off a summer packed with fantastic industry events featuring thought-provoking speakers, I've finally had time to sit back and contemplate the bigger challenges facing hotels today.

Hotel Occupancy and Demand are Soaring. Why Can’t You Drive ADR?
Hotel Occupancy and Demand are Soaring. Why Can’t You Drive ADR? — By Jason Q. Freed

Duetto · 28 Aug

Despite industrywide record demand and occupancy levels, historical data shows that hoteliers — specifically general managers and revenue teams — are struggling to drive rate at paces they've seen during past peaks.

Owners, Asset Managers Emphasize Need for Leadership in Revenue Strategy
Owners, Asset Managers Emphasize Need for Leadership in Revenue Strategy — By Mark Brandau

Duetto · 10 Aug

Hotel owners and asset managers led the charge at RSS 2018 for revenue-focused leadership that would help them and the major brands whose flags they carry. A more holistic Revenue Strategy that maximizes profitability is within reach, RSS attendees said, but it requires greater collaboration among all stakeholders, as well as all departments of a property.

Of Battlegrounds, New Channels and the Need for the Right Strategy
Of Battlegrounds, New Channels and the Need for the Right Strategy — By Vera Lye

Duetto · 10 Aug

Over a couple of beautiful winter days Down Under, hotel practitioners gathered at the Sydney Exhibition Centre at the No Vacancy Accommodation Expo 2018 to listen to experts discuss changing trends and challenges faced by the industry.

Seeing Hotel Industry Threats as Opportunities Opens Up Revenue Strategy
Seeing Hotel Industry Threats as Opportunities Opens Up Revenue Strategy — By Mark Brandau

Duetto · 20 Jul

The hospitality universe is constantly shifting and, more importantly, growing. In his opening message at RSS 2018, Duetto CEO Patrick Bosworth encouraged the hoteliers, asset managers and technologists gathered there to see opportunities for better Revenue Strategy, where others might only see obstacles.