StayNTouch Inc. · 12 Dec
There’s a saying that reads, “Innovation is seeing what everyone has seen and thinking what nobody has thought.” Over the last few decades, we’ve witnessed an incredible burst of innovation. The era of Blockbuster and DVDs gave way to a media landscape ruled by streaming services like Netflix and Crave TV. The era of taxis was disrupted by the rise of ride-share services like Uber and Lyft.
StayNTouch Inc. · 11 Dec
StayNTouch, A Shiji Group Brand recently enhanced the facial recognition and ID scanning functionality for its Mobile PMS, mobile check-in and self-s
StayNTouch Inc. · 4 Dec
The Village Hotels is a "high-tech concept" hotel, creating a "modern-day hub" for both travelers and the local community alike. Each property takes
StayNTouch Inc. · 2 Dec
You've just stepped out of your Uber, as the driver passes you your bags. Your eyes eagerly take in your surroundings for the week — sprawling grounds, a pristine modern lobby, picturesque architecture, and landscaping. A hotel staff member greets you immediately with a beaming smile, iPad in hand, to pull up your reservation. You've already checked in through an app on your mobile phone, which will also double as your room key and digital wallet during your stay.
StayNTouch Inc. · 12 Nov
Hoteliers, I have a question for you: What does it mean to have a mobile guest experience? Increasingly, mobile platforms driven by powerful digital analytics are reshaping hotel operations and the guest experience. Technology is empowering hoteliers to find new ways to combine traditional high-touch service with the convenience and accessibility of mobile to reimagine the concept of hospitality and the guest journey. And this new concept is being defined by 27/7 convenience, deep personalization, and a frictionless guest journey.
StayNTouch Inc. · 31 Oct
Choosing the right integrations for your property is not a black-or-white proposition. After all, different hotels have different business goals, markets and guest profiles. But choosing a deeper integration over a shallow one can make the difference between night and day for your property.
A hotel property management system, or PMS, is powered by highly intelligent, cloud-based software. A PMS is essentially a hotel's brain center. It e
Once the province of the big hotel chains, property management systems (PMS) have recently become more affordable. They are now helping a new generat
In today's connected world, there are a plethora of mediums fighting for your guests' attention. Third parties can often influence and engage guests
We begin our inquiry by asking, what is driving customer retention in hotels? Answering this question requires that our readers do away with this qua
The 1990s were halcyon times for OTAs and the hotel industry: commissions were low, and hotels were able to sell extra rooms and benefit from the "Bi
Online travel agencies, or OTAs, are a mixed blessing for hotels. They help to fill rooms and achieve occupancy goals but often at the expense of rev
When OTAs came on the scene in the 1990s, they were seen as a win-win proposition: While OTAs profited off of commission, hotels were able to use OTA
The ability for hotels to communicate directly with their guests has never been greater. Many, if not most hotels, have websites and blogs and partic
StayNTouch Inc. · 19 Sep
One of the top priorities for hoteliers, according to a recent travel trends report, is a renewed focus on the "battle for the Phono-sapien." This term was first coined by The Economist to describe the next stage of human evolution, to a mobile-first consumer who looks at their phone every 12 minutes and checks it within five minutes of waking up. In fact, according to a survey by Hotels.com, 81% of travelers say their top travel accessory is their smartphone, which is more than those who said they'd like to bring a camera or even a loved one.
StayNTouch Inc. · 22 Aug
Managing a successful hotel is not easy 一 Hoteliers are tasked with enhancing the guest experience, empowering their staff, and increasing their property's bottom line. As our industry continues to adopt next-generation, guest-centric platforms, hoteliers must frequently vet emerging technology to ensure that it meets their property's evolving needs. While there are many systems that play a critical role in the strategic optimization of a hotel's operational structure, the PMS represents the technological heartbeat of any property. Beyond the necessary capture of reservations and financials, the PMS acts as a centralized hub of vital information relating to revenue, guest engagement, staff efficiencies, and reporting. Hoteliers today need a mobile-friendly platform that not only manages front-line operations, but also streamlines back-of-the-house operations, and consolidates customer data. Ultimately, a hotel property management solution should do more than just "manage" your property, it should optimize your property to increase revenues and enhance the guest experience.
If you avoided a speeding ticket on your way to work this morning and managed not to run out of gas, thank your KPIs.
StayNTouch Inc. · 9 Aug
Recent advances in artificial intelligence promise to revolutionize the hospitality industry, dramatically enhancing personalization, connectivity and revenue generation. But some technology experts ask: Will people still be able to make a difference, or are we entering a brave new world where self-service and intelligent communication platforms completely take over?
Now that we're just past the year's halfway mark, it's a great opportunity to take a look at the hospitality industry from a bird's eye perspective.
If only we cyou know, B.A., "before Airbnb" disrupted the hotel industry and gobbledup billions of dollars in revenue that were diverted from traditi
Overbooking, a revenue management strategy practiced by the hotel industry, carries both risks and rewards. It can be a strategic way to maximize occ
StayNTouch Inc. · 11 Jul
The landscape of hospitality tech might be changing, but one thing is certain: mobility is far more than a passing fad. Rather, it's the new industry standard that will shape every touchpoint of hotel operations and the guest experience.
StayNTouch Inc. · 27 Jun
The hospitality industry finds itself in a number of technological transformations. From guest-facing solutions to operational platforms, the legacy technology which once ruled our sector is slowly being replaced by modern, more agile solutions. Once slow to adopt new technology, the hospitality industry is now turning to mobile-friendly, cloud-based platforms to provide a more personalized and streamlined guest experience
Hotels and resorts know they need to win over millennials' hearts and minds. But where to begin? That is the question. In this blog, we will help you
In our always connected world, Millennials are much savvier when it comes to using tech for travel. Gen-Y grew up immersed in technology and their sm
StayNTouch Inc. · 30 May
Hoteliers, we have news for you. Millennials - that group of individuals born between the early 1980s and the early 2000s - own your future. Understanding millennial consumers has become a significant discussion point across industries over the last few years. Why? Because they are the first truly digital generation with more buying power of any other demographic before them. With $600 billion in annual buying power and notably different purchase motivations and values than baby boomers, the eighty million millennials (in America alone) possess a great deal of influence. In fact, by 2020, researchers predict that millennial spending in the United States will grow to $1.4 trillion annually, representing 30% of total retail sales. Millennials and Loyalty