A Mobile PMS and POS is More than an Operational Advantage: It Could Wow Your Guests and Transform Your Group Business
A Mobile PMS and POS is More than an Operational Advantage: It Could Wow Your Guests and Transform Your Group Business — By Nicole Dehler

StayNTouch Inc. · 12 Dec

There’s a saying that reads, “Innovation is seeing what everyone has seen and thinking what nobody has thought.” Over the last few decades, we’ve witnessed an incredible burst of innovation. The era of Blockbuster and DVDs gave way to a media landscape ruled by streaming services like Netflix and Crave TV. The era of taxis was disrupted by the rise of ride-share services like Uber and Lyft.

Shiji’s StayNTouch PMS Reimagines Self Check-In...Again
Shiji’s StayNTouch PMS Reimagines Self Check-In...Again

StayNTouch Inc. · 11 Dec

StayNTouch, A Shiji Group Brand recently enhanced the facial recognition and ID scanning functionality for its Mobile PMS, mobile check-in and self-s

Building a Village with Mobile Tech: UK-Based Village Hotels Chooses Shiji’s StayNTouch Mobile PMS
Building a Village with Mobile Tech: UK-Based Village Hotels Chooses Shiji’s StayNTouch Mobile PMS

StayNTouch Inc. · 4 Dec

The Village Hotels is a "high-tech concept" hotel, creating a "modern-day hub" for both travelers and the local community alike. Each property takes

Marrying a Mobile PMS With a Mobile POS to Create a Completely Streamlined Guest Experience
Marrying a Mobile PMS With a Mobile POS to Create a Completely Streamlined Guest Experience — By Nicole Dehler

StayNTouch Inc. · 2 Dec

You've just stepped out of your Uber, as the driver passes you your bags. Your eyes eagerly take in your surroundings for the week — sprawling grounds, a pristine modern lobby, picturesque architecture, and landscaping. A hotel staff member greets you immediately with a beaming smile, iPad in hand, to pull up your reservation. You've already checked in through an app on your mobile phone, which will also double as your room key and digital wallet during your stay.

Streamlining Personalization with a PMS & Master Digital Wallet
Streamlining Personalization with a PMS & Master Digital Wallet — By Nicole Dehler

StayNTouch Inc. · 12 Nov

Hoteliers, I have a question for you: What does it mean to have a mobile guest experience? Increasingly, mobile platforms driven by powerful digital analytics are reshaping hotel operations and the guest experience. Technology is empowering hoteliers to find new ways to combine traditional high-touch service with the convenience and accessibility of mobile to reimagine the concept of hospitality and the guest journey. And this new concept is being defined by 27/7 convenience, deep personalization, and a frictionless guest journey.

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Hoteliers: An API-First PMS is Integral to Your Property's Success — Here’s Why
Hoteliers: An API-First PMS is Integral to Your Property's Success — Here’s Why — By Nicole Dehler

StayNTouch Inc. · 31 Oct

Choosing the right integrations for your property is not a black-or-white proposition. After all, different hotels have different business goals, markets and guest profiles. But choosing a deeper integration over a shallow one can make the difference between night and day for your property.

How to Leverage Your Front Desk Team after Implementing a PMS Solution
How to Leverage Your Front Desk Team after Implementing a PMS Solution

StayNTouch: Hotel Technology Trends Blog · 24 Oct

A hotel property management system, or PMS, is powered by highly intelligent, cloud-based software. A PMS is essentially a hotel's brain center. It e

How Smaller Hotel Chains Can Benefit from Using a Hotel PMS
How Smaller Hotel Chains Can Benefit from Using a Hotel PMS

StayNTouch: Hotel Technology Trends Blog · 21 Oct

Once the province of the big hotel chains, property management systems (PMS) have recently become more affordable. They are now helping a new generat

Implementing Messaging For Your Hotel and Guests
Implementing Messaging For Your Hotel and Guests

StayNTouch: Hotel Technology Trends Blog · 17 Oct

In today's connected world, there are a plethora of mediums fighting for your guests' attention. Third parties can often influence and engage guests

The Ten Best Customer Retention Strategies for Hotels
The Ten Best Customer Retention Strategies for Hotels

StayNTouch: Hotel Technology Trends Blog · 7 Oct

We begin our inquiry by asking, what is driving customer retention in hotels? Answering this question requires that our readers do away with this qua

StayNTouch Best Practice Blog: Optimizing the Guest Journey for Direct Bookings Pt 2: During and Post Stay

StayNTouch: Hotel Technology Trends Blog · 4 Oct

The 1990s were halcyon times for OTAs and the hotel industry: commissions were low, and hotels were able to sell extra rooms and benefit from the "Bi

The Top Hotel Incentives for Direct Bookings

StayNTouch: Hotel Technology Trends Blog · 30 Sep

Online travel agencies, or OTAs, are a mixed blessing for hotels. They help to fill rooms and achieve occupancy goals but often at the expense of rev

StayNTouch Best Practice Blog: Optimizing the Guest Journey for Direct Bookings Pt 1: Pre-Stay
StayNTouch Best Practice Blog: Optimizing the Guest Journey for Direct Bookings Pt 1: Pre-Stay

StayNTouch: Hotel Technology Trends Blog · 27 Sep

When OTAs came on the scene in the 1990s, they were seen as a win-win proposition: While OTAs profited off of commission, hotels were able to use OTA

A Guide on the Benefits of Hotel Digital Signage
A Guide on the Benefits of Hotel Digital Signage

StayNTouch: Hotel Technology Trends Blog · 23 Sep

The ability for hotels to communicate directly with their guests has never been greater. Many, if not most hotels, have websites and blogs and partic

Today’s Guests Have An Appetite For Mobile and They’re Willing to Pay For It
Today’s Guests Have An Appetite For Mobile and They’re Willing to Pay For It — By Nicole Dehler

StayNTouch Inc. · 19 Sep

One of the top priorities for hoteliers, according to a recent travel trends report, is a renewed focus on the "battle for the Phono-sapien." This term was first coined by The Economist to describe the next stage of human evolution, to a mobile-first consumer who looks at their phone every 12 minutes and checks it within five minutes of waking up. In fact, according to a survey by Hotels.com, 81% of travelers say their top travel accessory is their smartphone, which is more than those who said they'd like to bring a camera or even a loved one.

Why Your Property Management System Should Do More Than Manage Your Property
Why Your Property Management System Should Do More Than Manage Your Property — By Nicole Dehler

StayNTouch Inc. · 22 Aug

Managing a successful hotel is not easy 一 Hoteliers are tasked with enhancing the guest experience, empowering their staff, and increasing their property's bottom line. As our industry continues to adopt next-generation, guest-centric platforms, hoteliers must frequently vet emerging technology to ensure that it meets their property's evolving needs. While there are many systems that play a critical role in the strategic optimization of a hotel's operational structure, the PMS represents the technological heartbeat of any property. Beyond the necessary capture of reservations and financials, the PMS acts as a centralized hub of vital information relating to revenue, guest engagement, staff efficiencies, and reporting. Hoteliers today need a mobile-friendly platform that not only manages front-line operations, but also streamlines back-of-the-house operations, and consolidates customer data. Ultimately, a hotel property management solution should do more than just "manage" your property, it should optimize your property to increase revenues and enhance the guest experience.

Most Important KPIs for Hotels
Most Important KPIs for Hotels

StayNTouch: Hotel Technology Trends Blog · 13 Aug

If you avoided a speeding ticket on your way to work this morning and managed not to run out of gas, thank your KPIs.

Balancing Technology with the Human Touch in Hospitality
Balancing Technology with the Human Touch in Hospitality — By Nicole Dehler

StayNTouch Inc. · 9 Aug

Recent advances in artificial intelligence promise to revolutionize the hospitality industry, dramatically enhancing personalization, connectivity and revenue generation. But some technology experts ask: Will people still be able to make a difference, or are we entering a brave new world where self-service and intelligent communication platforms completely take over?

Top Hospitality Trends of 2019 (So Far!)
Top Hospitality Trends of 2019 (So Far!)

StayNTouch: Hotel Technology Trends Blog · 31 Jul

Now that we're just past the year's halfway mark, it's a great opportunity to take a look at the hospitality industry from a bird's eye perspective.

What Airbnb Can Teach The Hotel Industry
What Airbnb Can Teach The Hotel Industry

StayNTouch: Hotel Technology Trends Blog · 22 Jul

If only we cyou know, B.A., "before Airbnb" disrupted the hotel industry and gobbledup billions of dollars in revenue that were diverted from traditi

Overbooking Your Hotel
Overbooking Your Hotel

StayNTouch: Hotel Technology Trends Blog · 16 Jul

Overbooking, a revenue management strategy practiced by the hotel industry, carries both risks and rewards. It can be a strategic way to maximize occ

The Biggest Benefits of a Mobile PMS That Hotels Can’t Afford to Ignore
The Biggest Benefits of a Mobile PMS That Hotels Can’t Afford to Ignore — By Nicole Dehler

StayNTouch Inc. · 11 Jul

The landscape of hospitality tech might be changing, but one thing is certain: mobility is far more than a passing fad. Rather, it's the new industry standard that will shape every touchpoint of hotel operations and the guest experience.

Just Like Hotels, Not All Property Management Systems are Created Equal
Just Like Hotels, Not All Property Management Systems are Created Equal — By Nicole Dehler

StayNTouch Inc. · 27 Jun

The hospitality industry finds itself in a number of technological transformations. From guest-facing solutions to operational platforms, the legacy technology which once ruled our sector is slowly being replaced by modern, more agile solutions. Once slow to adopt new technology, the hospitality industry is now turning to mobile-friendly, cloud-based platforms to provide a more personalized and streamlined guest experience

How to Meet the Demand of a Generation That Travels More

StayNTouch: Hotel Technology Trends Blog · 8 Jun

Hotels and resorts know they need to win over millennials' hearts and minds. But where to begin? That is the question. In this blog, we will help you

How to Embrace Technology That is Shaping Millennial Travel

StayNTouch: Hotel Technology Trends Blog · 5 Jun

In our always connected world, Millennials are much savvier when it comes to using tech for travel. Gen-Y grew up immersed in technology and their sm

Hoteliers, Take Note: Millennials Own Your Future
Hoteliers, Take Note: Millennials Own Your Future — By Ryan King

StayNTouch Inc. · 30 May

Hoteliers, we have news for you. Millennials - that group of individuals born between the early 1980s and the early 2000s - own your future. Understanding millennial consumers has become a significant discussion point across industries over the last few years. Why? Because they are the first truly digital generation with more buying power of any other demographic before them. With $600 billion in annual buying power and notably different purchase motivations and values than baby boomers, the eighty million millennials (in America alone) possess a great deal of influence. In fact, by 2020, researchers predict that millennial spending in the United States will grow to $1.4 trillion annually, representing 30% of total retail sales. Millennials and Loyalty