Electro-Media Design, Ltd. · 12 Jun
Outsourcing audiovisual services to a third-party provider has its advantages but is not always the right choice for every facility. Hotels and conference centers that provide standard presentation and voice reinforcement services often choose to use their own equipment and staff since they have only occasional needs for advanced equipment, support or labor. To help determine if a venue should self-operate its day-to-day AV services, operators first need to evaluate their venues, the types of support required for the events they book, the capabilities of their operating staff, and the needs/expectations of meeting planners and attendees.
Electro-Media Design, Ltd. · 30 May
Outsourcing audiovisual services is a viable option for many hotels. In addition to lowering operational and labor costs, it ensures that your guests receive professional equipment and support. While the provider will handle most of the day-to-day responsibilities, the hotel should still plan and budget for the service and maintenance of any built-in AV systems and infrastructure. This will allow the AV services provider to deliver services as efficiently as possible, creating a win for them, you and your guests.
Electro-Media Design, Ltd. · 29 May
Outsourcing audiovisual equipment is by far the dominant model in the hotel industry, especially in large hotels that cater to convention business. It is also the norm in standard business hotels that cater to group and local business meetings, as well as social business on the weekends. For self-operated hotels, however, outsourcing is not be as prevalent. These properties are typically smaller in size and cater to the small, executive level meetings market as they do not typically have expansive meeting spaces. These hotels have ownership support and an operator that can provide the service with a small technical staff, or with other support staff.
Electro-Media Design, Ltd. · 28 Mar
You've got a newly built or recently remodeled hotel, and you've made the decision to self-manage the AV services process. Bill, your hotel's banquet manager, was chosen to be responsible for the hotel's built-in and portable AV equipment. To help Bill, you've invested in AVaStar, a managed-services solution that provides step-by-step guidance to manage every aspect of the AV services process. Bill plans and details all meeting technology needs, including ensuring that portable and built in equipment is working and ready for customer use, all while controlling expenses. But what happens when a meeting planner asks Bill for event technologies that your hotel doesn't own?
Electro-Media Design, Ltd. · 14 Mar
You've recently opened your hotel or refurbished some of your spaces and took all the necessary steps to ensure that the AV systems were installed properly and working efficiently. This is great news, but . . . who at the hotel will manage all this equipment? There are projectors, screens, flat panel displays, indoor/outdoor speakers, digital signage displays, and background music systems. There may also be portable AV gear, such as wired and wireless microphones, cables, portable projectors and screens, lighting instruments, mixers and adapters. Someone needs to be responsible for the proper care of these systems and equipment, such as preventative maintenance, managed operations, break-fix repair, and software updates. These activities require awareness, skills, procedures, and budgets.
Electro-Media Design, Ltd. · 28 Feb
You're getting ready to open your hotel (or are just taking over at a property) and see that there are installed AV systems in your event spaces; there are projectors and screens and flat panel displays in various rooms and public areas. There are different sizes and types of speakers installed throughout the property, indoors and outside. There are control panels and connection plates and racks full of AV equipment. There are boxes containing portable AV gear, including wired and wireless microphones, cables, portable projectors and screens, lighting instruments, mixers and adapters. There's also digital signage displays and background music systems throughout the meeting and public spaces.
Electro-Media Design, Ltd. · 14 Feb
It's been a decade since the hospitality industry emerged from the depths of the economic recession. It took some time, but today hoteliers are experiencing a strong U.S. economy coupled with one of the lowest unemployment rates in history. According to the Deloitte 2019 US Travel and Hospitality Outlook, "unprecedented growth, driven by a robust economy, rising global consumer purchasing power, and digital innovation, however, comes with strings attached." Mounting operating costs, fuel costs, wage increases for staff, and real estate appreciation are just a few of the obstacles staring down hoteliers and putting them under immense pressure to operate leaner this year. With a downturn on the horizon, the Deloitte report is advising that hoteliers focus on operating more efficiently, saying that "creating leaner, more efficient businesses may require bolder thinking in 2019."
Electro-Media Design, Ltd. · 29 Nov
Its a great time to be in the meetings business. According to the American Express 2019 Global Meetings & Events Forecast, the meetings industry is settling into a new normal. More meetings will be planned for 2019, and they will be longer in duration and will attract more attendees. Of importance to hoteliers is this excerpt: We need to create within a meetings and events environment the same experience that meeting attendees and owners are able to achieve within their personal lives. We need to continue to drive for a more seamless and consumer-type experience for the meeting attendee and owner.
Electro-Media Design, Ltd. · 10 Oct
This week in Miami, the International Society of Hospitality Consultants is celebrating its 30th Anniversary. Three decades ago, this association was founded by 19 members; today it's a society of 229 members in 29 countries. The theme of the 30thAnniversary event is is "Celebrating the Past, Charting the Future." As someone who has worked in the event technology field for nearly 40 years (from concept through design, to construction, commissioning, and operations), I have spent my career consulting with hoteliers and conference center operators to better manage their AV technologies. This year's Annual Conference theme is extremely relevant to users of AV technologies. Here's why:
Electro-Media Design, Ltd. · 8 Aug
To say that AV services are "out of balance" in some operations is an understatement. When properly managed, AV can produce the second highest profit margin in a hotel - behind rooms. However, as my good friend John Burns, president of Hospitality Technology Consulting, recently said, "No one understands [AV], and no one really wants to."