Communication Agility is Key to MOHG’s Ability to Continue to Deliver Superior Service Amidst COVID-19
Communication Agility is Key to MOHG’s Ability to Continue to Deliver Superior Service Amidst COVID-19 — By Andrada Paraschiv

Beekeeper · 30 Jul

With the resurgence of COVID-19 cases in many parts of the world, hoteliers need to be more agile today than ever before. As newly crafted safety and operating protocols continue to evolve, hoteliers must react quickly to ensure that changes are carried out effectively by their frontline employees.

From Cleanliness to Communication, Digitalization is Elevating Service Standards for a Better Hotel Experience
From Cleanliness to Communication, Digitalization is Elevating Service Standards for a Better Hotel Experience — By Andrada Paraschiv

Beekeeper · 28 Jul

According to findings from the J.D. Power 2020 North America Hotel Guest Satisfaction Index (NAGSI) StudySM released last week, meeting guest expectations for cleanliness and proactively communicating with guests prior to arrival continue to be critical drivers of guest satisfaction. But before we can expect to have happy guests, we need to have happy employees who are willing to go back to work … learn all new operating procedures … do more with less … and put themselves at risk. Yes, guest communication is important, but it must come on the heels of proactively communicating with employees prior to their return.

Will COVID-19 Force Digitalization in the Hotel Workplace?
Will COVID-19 Force Digitalization in the Hotel Workplace? — By Andrada Paraschiv

Beekeeper · 19 May

The world is changing, and so is the global hospitality environment. Due to the COVID-19 pandemic, a new safety culture is emerging that requires the hotel workforce to engage with guests, management, and each other digitally to honor social distancing mandates and help stop virus spread.

How Well You Communicate with Employees During a Crisis Will Determine a Hotel’s Reopening Success
How Well You Communicate with Employees During a Crisis Will Determine a Hotel’s Reopening Success — By Andrada Paraschiv

Beekeeper · 9 Apr

In just three months, the coronavirus spread from Wuhan, China, to every corner of the world. Everyone is affected by this global pandemic, and few industries have been as negatively impacted as hospitality and travel. As in any crisis, communication with employees is essential. With hotels closing daily and workers being furloughed, hoteliers are quickly realizing that they do not have effective communication processes in place to stay connected with their valued workforces. Although hotel companies are working diligently to triage this crisis the best they can, each are facing limitations. But there is some good news. Digital employee-communication platforms are enabling hoteliers to engage effectively with active and furloughed hotel workers in real time - including those who are normally on the front lines and don't have a formal company email address or even a home computer.

How to Unite Distributed Workers with a Powerful Communication Strategy
How to Unite Distributed Workers with a Powerful Communication Strategy

Beekeeper Blog · 11 Apr

Developing an internal communication strategy for office workers has a fairly well-established playbook, but have you considered doing the same for y

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Mobile Communication is Key to Employee Engagement & Retention
Mobile Communication is Key to Employee Engagement & Retention — By Connie Rheams

Beekeeper · 14 Aug

With unemployment at an all-time low - 4% across all industries as of June 2018, according to the Bureau of Labor Statistics - employee retention is top of mind. The proliferation of available jobs in hospitality has sparked even more competition among hotels to attract and retain employees. An additional dollar per hour or free daily lunch is proving to be enough of an incentive for hourly employees to leave one property and move to the next.