Angie Hospitality · 6 Aug
In many ways, the hospitality industry is founded on high touch interactions. Beyond the obvious appeal of an ideal location, the experience of a new culture, or a momentary 'pause' or escape from everyday life, much of the guest travel experience is defined by the services they experience. Each trip comprises memorable moments delivered via expertly curated interactions with hotel staff and the property itself. This is what we refer to as touchpoints; the opportunities your hotel has to make a lasting impression, provide hands-on convenience or service, and establish a genuine connection and rapport with guests.
Angie Hospitality · 30 Jul
They say that smooth seas do not make for skillful sailors, and indeed, over the past several months, that belief has been put to the test. As global communities continue to work tirelessly to combat the spread of the coronavirus, the hospitality industry has been placed in an incredibly vulnerable position. But, within that sobering reality, it's important to remember that the hospitality sector is no stranger to crisis. Our industry has survived countless challenges and periods of economic downturn, and COVID-19 is no exception.