Volara · 1 Jul
As I've reviewed the "Commitment to Cleanliness" tomes released by major hotel brands and management groups over the past month, I've been impressed by the dedication and attention to detail from the teams' that put each together. Operating under extreme pressure as many of their colleagues faced furlough, they've outlined cleaning solutions and processes that will indeed make their guests feel more comfortable and mitigate risks to the health of both their staff and guests. These commitments create a new baseline standard — like air conditioning or hot water — without which it's not plausible to label a building with the term "hotel."
Volara · 9 Jun
NEW YORK — JUNE 9, 2020 — Routier, an omni-channel hotel guest engagement solution that uses messaging channels such as SMS/text messaging, Instagram
Volara · 11 Feb
It's a new decade — a time when hoteliers are looking at artificial intelligence and voice technologies not as disruptors, but as innovations that will connect them to guests in more meaningful and lasting ways. It's an era of convenience, when frictionless voice command is replacing friction-filled app downloads, germ-infested tablets, and antiquated telephones to connect guests to information and services and control the room environment. It's an ever-evolving digital world where speed, efficiency, and immediacy are constantly being optimized. It's the age of AI and voice, and travelers — especially Millennials — are selecting hotels that enable them to "stay my way."
Volara · 30 Jan
"Service with a smile" has always been a common hospitality practice in the United States. Welcoming some international guests with this non-verbal cue, however, can be problematic. In Japan, a smile often conveys anger, sadness, or embarrassment rather than joy or friendliness.
Volara · 21 Jan
2019 is the year of "experiential travel," with guests demanding more seamless, personalized and transformative stays. With the travel industry already achieving 1.4 billion international tourist arrivals worldwide (two years ahead of the 2020 prediction according to the UN World Tourism Organization), hoteliers need to address the most basic hospitality principle - hotel-to guest and guest-to-hotel communication. Today's modern, mobile-dependent travelers expect a frictionless experience. But what happens if no one at the hotel speaks their native language? Frustration sets in, especially when guests feel misunderstood by front desk staff the moment they check-in. What comes next is negative online reviews and potentially a flurry of lost business.
Volara · 16 Jan
Research suggests that customer-experience (CX) technologies that serve every touchpoint, add personalization and drive satisfaction were at the top of operators' wish lists for 2020. To be effective and deliver a rapid return on investment, these solutions must successfully delight guests, increase operational efficiencies, inspire loyalty, and generate profits. One technology that is checking all these boxes - yet is often overlooked - is digital voice translation.
Volara · 14 Jan
More than 170,000 people descended on Las Vegas last week to see the most transformative technology products on the planet during the 2020 Consumer E
Volara · 9 Jan
"The Grammy's of Hotel Tech" - also known as The HotelTechAwards - were announced this week by HotelTechReport, a technology-driven media platform th
Volara · 8 Jan
Last year, the Google Assistant unveiled its real-time translation technology, interpreter mode, helping hotel staff carry on conversations with gues
Volara · 19 Dec
With voice technology disrupting hotel guest engagement and redefining how services are requested, Viceroy Hotels & Resorts is expanding its relation
Volara · 17 Dec
It's predicted that 115.6 million Americans will be traveling from Saturday, Dec. 21, through Wednesday, Jan. 1, for the 2019 holiday season. Whether
Volara · 11 Dec
Hospitality is a numbers game. Supply and its elasticity is limited. Demand is finicky and price conscious. Amorphous terms like "guest experience" are challenging to quantify, yet most argue critical to filling guest rooms at premium rates in competitive markets.
Volara · 22 Oct
Seventy-nine percent of hoteliers and 45 percent of travel brands reported voice-enabled technology investment plans this year. Devices from Amazon, Google and Smartbeings are competing for a spot on the bedside table as more and more hotel brands and independent boutique hotels work with solutions providers on new ways to use these smart speakers to engage guests, drive revenues and improve operational efficiencies.
Volara · 26 Sep
When Locale, Grand Cayman opened its doors in March, it became the first hotel in the Cayman Islands to feature Amazon Alexa voice assistants powered
Volara · 24 Sep
With its Grand Opening this week, JA Lake View Hotel Dubai becomes the first hotel in the Middle East to feature Amazon Alexa voice assistants powere
Volara · 18 Jun
Hotel Zetta, managed by Viceroy Hotels and Resorts and boasting ultra-modern guest rooms, innovative health and wellness programming and cutting-edge
Volara · 17 Jun
Today at HITEC Minneapolis, Volara is partnering with CIRQ+ to augment the company's new multimodal interface system that includes an unprecedented g
Volara · 17 Jun
Global hospitality company Delaware North today announced that the company-operated Westin Buffalo has become the first hotel in the world to allow i
Volara · 12 Jun
The rate of smart speaker adoption in the United States does not appear to be slowing, with 57.8 million adults owning at least one smart speaker acc
Volara · 11 Jun
Volara will unveil new enhancements to its voice-based conversation-management software during HITEC Minneapolis next week. Volara's software turns p
Volara · 10 Jun
New York and Menlo Park, Calif. — June 10, 2019 — Volara is now powering the independent WooHoo® Enterprise AI Assistant for hotels from SmartBeings.
Volara · 4 Jun
Volara - the voice hub for the hotel industry - is now powering the voice module of Bittel's modern, modular MODA smart device. By speaking simple co
Volara · 14 May
Today travelers have even more control over their hotel room environments thanks to an integration partnership between Volara and INTEREL. Guests can
Volara · 1 May
Volara - the fully integrated voice-based conversation management software for the hotel industry - and Schneider Electric, the global leader in digi
Volara · 23 Apr
The 2019 Lodging Technology Study reports that 2019 is the year "hotels gear up for the age of augmented authenticity." With Gartner predicting that
Volara · 9 Apr
New York — Through a strategic partnership between Events DC, the official convention and sports authority for the District of Columbia, and Volara,