Leading Hoteliers Share Their Strategies for Navigating the COVID-19 Pandemic
Leading Hoteliers Share Their Strategies for Navigating the COVID-19 Pandemic — By David Berger

Volara · 1 Jul

As I've reviewed the "Commitment to Cleanliness" tomes released by major hotel brands and management groups over the past month, I've been impressed by the dedication and attention to detail from the teams' that put each together. Operating under extreme pressure as many of their colleagues faced furlough, they've outlined cleaning solutions and processes that will indeed make their guests feel more comfortable and mitigate risks to the health of both their staff and guests. These commitments create a new baseline standard — like air conditioning or hot water — without which it's not plausible to label a building with the term "hotel."

Routier Joins Volara’s Voice Hub to Expedite Two-Way Contactless Guest Communications
Routier Joins Volara’s Voice Hub to Expedite Two-Way Contactless Guest Communications

Volara · 9 Jun

NEW YORK — JUNE 9, 2020 — Routier, an omni-channel hotel guest engagement solution that uses messaging channels such as SMS/text messaging, Instagram

Voice Is Here to Stay: Embrace it
Voice Is Here to Stay: Embrace it — By Darren Clark

Volara · 11 Feb

It's a new decade — a time when hoteliers are looking at artificial intelligence and voice technologies not as disruptors, but as innovations that will connect them to guests in more meaningful and lasting ways. It's an era of convenience, when frictionless voice command is replacing friction-filled app downloads, germ-infested tablets, and antiquated telephones to connect guests to information and services and control the room environment. It's an ever-evolving digital world where speed, efficiency, and immediacy are constantly being optimized. It's the age of AI and voice, and travelers — especially Millennials — are selecting hotels that enable them to "stay my way."

To Serve Guests You Need to Understand Them
To Serve Guests You Need to Understand Them — By David Berger

Volara · 30 Jan

"Service with a smile" has always been a common hospitality practice in the United States. Welcoming some international guests with this non-verbal cue, however, can be problematic. In Japan, a smile often conveys anger, sadness, or embarrassment rather than joy or friendliness.

4 Ways the Google Assistant Interpreter Will Drive Guest Satisfaction Scores, Boost Loyalty
4 Ways the Google Assistant Interpreter Will Drive Guest Satisfaction Scores, Boost Loyalty — By David Berger

Volara · 21 Jan

2019 is the year of "experiential travel," with guests demanding more seamless, personalized and transformative stays. With the travel industry already achieving 1.4 billion international tourist arrivals worldwide (two years ahead of the 2020 prediction according to the UN World Tourism Organization), hoteliers need to address the most basic hospitality principle - hotel-to guest and guest-to-hotel communication. Today's modern, mobile-dependent travelers expect a frictionless experience. But what happens if no one at the hotel speaks their native language? Frustration sets in, especially when guests feel misunderstood by front desk staff the moment they check-in. What comes next is negative online reviews and potentially a flurry of lost business.

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Expected Global Tourism Boom in 2020 is Fueling the Need for Voice Translation Technology at Check In and Beyond
Expected Global Tourism Boom in 2020 is Fueling the Need for Voice Translation Technology at Check In and Beyond — By David Berger

Volara · 16 Jan

Research suggests that customer-experience (CX) technologies that serve every touchpoint, add personalization and drive satisfaction were at the top of operators' wish lists for 2020. To be effective and deliver a rapid return on investment, these solutions must successfully delight guests, increase operational efficiencies, inspire loyalty, and generate profits. One technology that is checking all these boxes - yet is often overlooked - is digital voice translation.

Reducing Friction in Hotel Guest Service: A Recap of ‘Voice’ at CES 2020
Reducing Friction in Hotel Guest Service: A Recap of ‘Voice’ at CES 2020

Volara · 14 Jan

More than 170,000 people descended on Las Vegas last week to see the most transformative technology products on the planet during the 2020 Consumer E

Volara Named ‘Best Voice Activated Tech Product’ of 2020 by HotelTechReport
Volara Named ‘Best Voice Activated Tech Product’ of 2020 by HotelTechReport

Volara · 9 Jan

"The Grammy's of Hotel Tech" - also known as The HotelTechAwards - were announced this week by HotelTechReport, a technology-driven media platform th

Google Assistant’s Interpreter Mode Helps International Hotel Guests Translate Across 29 Languages
Google Assistant’s Interpreter Mode Helps International Hotel Guests Translate Across 29 Languages

Volara · 8 Jan

Last year, the Google Assistant unveiled its real-time translation technology, interpreter mode, helping hotel staff carry on conversations with gues

Viceroy Hotels & Resorts Goes ‘All In’ with Volara
Viceroy Hotels & Resorts Goes ‘All In’ with Volara

Volara · 19 Dec

With voice technology disrupting hotel guest engagement and redefining how services are requested, Viceroy Hotels & Resorts is expanding its relation

Volara Brings Holiday Music to Hotel Rooms with iHeartRadio on Voice Command
Volara Brings Holiday Music to Hotel Rooms with iHeartRadio on Voice Command

Volara · 17 Dec

It's predicted that 115.6 million Americans will be traveling from Saturday, Dec. 21, through Wednesday, Jan. 1, for the 2019 holiday season. Whether

Quantifying the Guest Experience
Quantifying the Guest Experience — By David Berger

Volara · 11 Dec

Hospitality is a numbers game. Supply and its elasticity is limited. Demand is finicky and price conscious. Amorphous terms like "guest experience" are challenging to quantify, yet most argue critical to filling guest rooms at premium rates in competitive markets.

Is Your Hotel Budgeting for Voice Technology?
Is Your Hotel Budgeting for Voice Technology? — By David Berger

Volara · 22 Oct

Seventy-nine percent of hoteliers and 45 percent of travel brands reported voice-enabled technology investment plans this year. Devices from Amazon, Google and Smartbeings are competing for a spot on the bedside table as more and more hotel brands and independent boutique hotels work with solutions providers on new ways to use these smart speakers to engage guests, drive revenues and improve operational efficiencies.

Locale Grand Cayman Voice-enables Every Guestroom with Volara-powered Alexa Solution
Locale Grand Cayman Voice-enables Every Guestroom with Volara-powered Alexa Solution

Volara · 26 Sep

When Locale, Grand Cayman opened its doors in March, it became the first hotel in the Cayman Islands to feature Amazon Alexa voice assistants powered

JA Lake View Hotel Dubai is the First Hotel in the Middle East to Voice-Enable Every Guestroom with Volara-Powered Alexa Solution
JA Lake View Hotel Dubai is the First Hotel in the Middle East to Voice-Enable Every Guestroom with Volara-Powered Alexa Solution

Volara · 24 Sep

With its Grand Opening this week, JA Lake View Hotel Dubai becomes the first hotel in the Middle East to feature Amazon Alexa voice assistants powere

Hotel Zetta Now Featuring Volara-Powered Alexa Technology in Every Guest Room
Hotel Zetta Now Featuring Volara-Powered Alexa Technology in Every Guest Room

Volara · 18 Jun

Hotel Zetta, managed by Viceroy Hotels and Resorts and boasting ultra-modern guest rooms, innovative health and wellness programming and cutting-edge

Volara Teams with CIRQ+ to Power its New, Multimodal, Voice-Based Guestroom Device
Volara Teams with CIRQ+ to Power its New, Multimodal, Voice-Based Guestroom Device

Volara · 17 Jun

Today at HITEC Minneapolis, Volara is partnering with CIRQ+ to augment the company's new multimodal interface system that includes an unprecedented g

The Westin Buffalo is first hotel worldwide to give guests access to personal playlists from their hotel rooms
The Westin Buffalo is first hotel worldwide to give guests access to personal playlists from their hotel rooms

Volara · 17 Jun

Global hospitality company Delaware North today announced that the company-operated Westin Buffalo has become the first hotel in the world to allow i

8 Critical Questions to Ask When Shopping for Voice Technology at HITEC Minneapolis
8 Critical Questions to Ask When Shopping for Voice Technology at HITEC Minneapolis

Volara · 12 Jun

The rate of smart speaker adoption in the United States does not appear to be slowing, with 57.8 million adults owning at least one smart speaker acc

Volara to Reveal Enhancements to its Voice-Based Conversation-Management Software at HITEC
Volara to Reveal Enhancements to its Voice-Based Conversation-Management Software at HITEC

Volara · 11 Jun

Volara will unveil new enhancements to its voice-based conversation-management software during HITEC Minneapolis next week. Volara's software turns p

Volara Now Powering the WooHoo® Enterprise AI Assistant for Hotels
Volara Now Powering the WooHoo® Enterprise AI Assistant for Hotels

Volara · 10 Jun

New York and Menlo Park, Calif. — June 10, 2019 — Volara is now powering the independent WooHoo® Enterprise AI Assistant for hotels from SmartBeings.

Bittel’s MODA Smart Guestroom Device Now Working Seamlessly with Volara
Bittel’s MODA Smart Guestroom Device Now Working Seamlessly with Volara

Volara · 4 Jun

Volara - the voice hub for the hotel industry - is now powering the voice module of Bittel's modern, modular MODA smart device. By speaking simple co

Volara and INTEREL Enabling Hotel Guests to Control the Room Environment on Voice Command
Volara and INTEREL Enabling Hotel Guests to Control the Room Environment on Voice Command

Volara · 14 May

Today travelers have even more control over their hotel room environments thanks to an integration partnership between Volara and INTEREL. Guests can

Volara and Schneider Electric Bring Smart Room Controls on Voice Command to Hotels
Volara and Schneider Electric Bring Smart Room Controls on Voice Command to Hotels

Volara · 1 May

Volara - the fully integrated voice-based conversation management software for the hotel industry - and Schneider Electric, the global leader in digi

Study Shows Voice Technology is the No. 1 AI Investment Choice Among Hoteliers in 2019
Study Shows Voice Technology is the No. 1 AI Investment Choice Among Hoteliers in 2019

Volara · 23 Apr

The 2019 Lodging Technology Study reports that 2019 is the year "hotels gear up for the age of augmented authenticity." With Gartner predicting that

Events DC Helps Visitors Find Their Way with Volara-powered Amazon Alexa
Events DC Helps Visitors Find Their Way with Volara-powered Amazon Alexa

Volara · 9 Apr

New York — Through a strategic partnership between Events DC, the official convention and sports authority for the District of Columbia, and Volara,