apaleo GmbH · 20 Sep
Technology has forever changed the way that guests want to interact with hotels and major brands. Guests expect a more personalized approach in which
apaleo GmbH · 12 Sep
Until recently, hotels - and most enterprise businesses, for that matter - had been stuck with one singular approach to their tech: a closed, out-of-the-box solution to manage nearly all their business needs. For hotels, this system was built by the PMS provider. Legacy systems tried to do it all, attempting to cover everything from reservations and inventory to loyalty programs to business intelligence tools and more. These systems use a monolith architecture, a framework in which all pieces of the platform are tied together in a centralized, on-premise, feature-rich system. While rich in functionality, these systems pose a variety of problems - they aren't nimble, they don't connect well to other systems, they are expensive, and many hoteliers don't need (or like) all the features offered.
apaleo GmbH · 4 Sep
The last time you vetted a tech company, you surely received evidence of the company's commitment to customer service. Likely in the form of stats like downtime and call-resolution. The tech company probably said that these stats demonstrated its truly customer-centric philosophy and that its responses to issues would be impeccable. Perhaps they even pulled out a certificate or the name of some customer service award you've never heard of. This kind of proof is not meaningless (though be warned, some of these certificates are paid programs) nor is it enough evidence of a company's commitment to its customers. Anyone can come up with bullet points and certificates at the end of the day, which raises an important question. How do you know if your tech company cares? How do you know if they really have killer customer service?Admittedly, a lot of the companies that have cultivated a cult customer service following (like Zappos and Trader Joe's) have done so as a result of go-big-or-go-home moments, like sending a customer a pizza when the resolution call has gone long or delivering groceries to an elderly customer in a snowstorm. We love these stories as much as anyone, but when it comes to B2B tech companies, the criteria are different. It requires the ideal combo of product, responsiveness, and company culture. Here are a few ways to tell if a tech company truly cares about its service and the success of its customers based on examples from B2B tech companies that are doing it right:
apaleo GmbH · 29 Jul
When it launched in 2007, the iPhone was a derivative of the iPod, designed to "mimic the features of the iPod while allowing for increased functionality" like phone calls and web browsing (HistoryCooperative). The next version, the 3G released in 2009, allowed third parties to create and promote their own apps, effectively turning it into more than a music and phone device. In all the versions after, the sizes have changed, the material has gone stainless, the camera has been remodeled and improved...but these are relatively small shifts.
apaleo GmbH · 8 Jul
apaleo, the world's most open and connected property management system (PMS), has partnered with SiteMinder, the global hotel industry's leading gues
apaleo GmbH · 12 Jun
Most hoteliers know that getting a new property management system (PMS) up and running isn't always easy - the project can take time and cause headac
apaleo GmbH · 20 May
Imagine if every time you wanted to install a new app on your smartphone, you had to call the maker of your phone to ask about it, then schedule a date far in the future for one of their representatives to come to your house, get it working on your phone, and charge you heaps of money in the process. You wouldn't stand for it, right? Then why go through a similar process when working with your property management system (PMS)?
apaleo GmbH · 8 May
Limehome, a collection of 19 properties throughout Germany and Austria, announced today that apaleo's PMS and open platform has been rolled out as th
apaleo GmbH · 16 Apr
Finland based serviced apartments, Hiisi Homes, announced today that it has selected and successfully rolled out apaleo as its core PMS. Replacing an
apaleo GmbH · 26 Mar
Frankfurt am Main-based MA Micro-Apartment Hotels revealed today that it has chosen apaleo, the world's most open property management system, as its
apaleo GmbH · 13 Mar
Someone recently told me that humans spend approximately six months of their lives waiting in line for things. Six full months. Those stats might double for hoteliers, if you consider the long wait times for getting a PMS live and the ridiculous queue for interface installations.
apaleo GmbH · 11 Mar
Berlin-based boutique apartment brand, STAYERY, announced today that it has selected apaleo, the world's most open property management systems (PMS),
apaleo GmbH · 1 Mar
SV Hotel, a selection of 10 hotels throughout Germany and Switzerland (eight branded, two own branded), announced today that it has successfully intr
apaleo GmbH · 27 Feb
It happens all too often that we start off the work day organized, and then somehow within a matter of hours (or sometimes even minutes!), we've ende
apaleo GmbH · 15 Feb
Let's face it hotel technology isn't a supporting player in the guest experience anymore. It is an essential part of every guest journey, an integral aspect of each step of the guest's experience of a property—before, during, and after the stay. As such, it can make or break those guest reviews and has long-term effects on loyalty. It seems most hotels know this because over half (54%) plan to increase their technology spending this year, according to the 2019 Lodging Technology Study. There's a lot getting in the way of bringing technology to the forefront of the experience, though. In the same report, hotels said their tech strategies are held back by outdated architecture (35%), the effort required for systems integrations (35%), and guests that want more technology than properties can deliver (18%), among other things.
apaleo GmbH · 11 Feb
Technology has changed guest expectations, making it more difficult than ever for hotels to understand how to best cater to their guests. apaleo has
apaleo GmbH · 28 Jan
Every hotelier knows that there's not enough love to go around, what with all different kinds of guests wanting all different kinds of things. You've got your high maintenance guests with a thousand questions, your sloppy mess makers that drip pool water all over the floors and leave cracker crumbs all over the room, guests who squeak into the breakfast buffet at one-minute until you're trying to pack it up, and the ones that change rooms three times.
apaleo GmbH · 14 Jan
Here's a terrifying fun fact: some insects have superpowers. Take scorpions, for example. They can flatten their bodies to the size of a small coin, which allows them to get through small crevices, cracks, doorjambs...anything really. This crazy power means that scorpions can invade virtually any area that they want to invade. Yikes. Glad you live in the city now, right?
apaleo GmbH · 10 Jan
Switching to a new property management system can feel like a huge, complicated process. The research phase alone can take months, followed by diffic
apaleo GmbH · 30 Nov
apaleo, the ultra-connected and simplest-to-use property management system, has teamed up with technology partners and industry associations to bring
apaleo GmbH · 13 Sep
Don't lie; you know you've done it. I sure have. The hotel breakfast buffet. You're so hungry and there's so much food. You want your money's worth. Each station looks better than the one before it, and those decorated plates piled with pancakes the size of your head make it all too delicious to pass up (I usually have these as my "dessert course"). How can you say no? Decision fatigue kicks in, your better sense of judgement goes out the window, and you go after that buffet like a boss instead of thinking about how you'll be in bed for the following three hours wishing you hadn't eaten all of the things.
apaleo GmbH · 28 Aug
If you had a pulse in the '90s, you most definitely saw Jurassic Park. And if you are a person who totally loves dinosaurs, like myself, you probably saw Jurassic Park at least a dozen more times in the theater.
apaleo GmbH · 1 Aug
apaleo, the award-winning technology startup seeking to revolutionize the hospitality industry, has announced the appointment of Alan O'Riordan to it
apaleo GmbH · 11 Jul
Patrick Fisher of Thomson Reuters notes that, "As technologies become more and more pervasive across industries and functions, companies as varied as Goldman Sachs, Exxon, GE, Citi, and Walmart are all becoming technology companies as well." Hotels may not be peddling technology, but they are profiting off of their ability to offer guests innovative technology solutions as well as their ability to use technology to do better business. Even if hotels aren't ready to be labelled technology companies, hotel operations have evolved from an industry that once utilized technology to a technology-dependent industry.
apaleo GmbH · 29 Jun
apaleo, the award-winning technology startup that is revolutionizing the hospitality industry, has announced the appointment of Margaret Ady to its f
apaleo GmbH · 21 Jun
With technology, there is "what it does"—the functionality—and then there's "how it does it," as in how fast, how accurate, what the interface looks like, and so forth. Functionality is that by which we decide we need a technology—a new POS, PMS, CRM—and so the "how it does it" becomes a secondary consideration. The way a technology does what it does gains weight as you move through the evaluation process. When you are presented with competing technologies—those that seem to do the same thing on the surface—the differences start to become clear and the "how" takes on a new magnitude of importance. For instance, legacy property management systems can take months to set up, a typical cloud-based PMS can take weeks, and one with self-service set-up (hint hint: apaleo) alows a property to be set up in minutes. That's right, minutes!