A Hotelier’s Guide To Personalizing The Guest Journey
A Hotelier’s Guide To Personalizing The Guest Journey

apaleo GmbH · 20 Sep

Technology has forever changed the way that guests want to interact with hotels and major brands. Guests expect a more personalized approach in which

Moving beyond the monolith
Moving beyond the monolith — By Margaret Ady

apaleo GmbH · 12 Sep

Until recently, hotels - and most enterprise businesses, for that matter - had been stuck with one singular approach to their tech: a closed, out-of-the-box solution to manage nearly all their business needs. For hotels, this system was built by the PMS provider. Legacy systems tried to do it all, attempting to cover everything from reservations and inventory to loyalty programs to business intelligence tools and more. These systems use a monolith architecture, a framework in which all pieces of the platform are tied together in a centralized, on-premise, feature-rich system. While rich in functionality, these systems pose a variety of problems - they aren't nimble, they don't connect well to other systems, they are expensive, and many hoteliers don't need (or like) all the features offered.

Killer Customer Service: Does Your Tech Provider Really Care?
Killer Customer Service: Does Your Tech Provider Really Care? — By Margaret Ady

apaleo GmbH · 4 Sep

The last time you vetted a tech company, you surely received evidence of the company's commitment to customer service. Likely in the form of stats like downtime and call-resolution. The tech company probably said that these stats demonstrated its truly customer-centric philosophy and that its responses to issues would be impeccable. Perhaps they even pulled out a certificate or the name of some customer service award you've never heard of. This kind of proof is not meaningless (though be warned, some of these certificates are paid programs) nor is it enough evidence of a company's commitment to its customers. Anyone can come up with bullet points and certificates at the end of the day, which raises an important question. How do you know if your tech company cares? How do you know if they really have killer customer service?Admittedly, a lot of the companies that have cultivated a cult customer service following (like Zappos and Trader Joe's) have done so as a result of go-big-or-go-home moments, like sending a customer a pizza when the resolution call has gone long or delivering groceries to an elderly customer in a snowstorm. We love these stories as much as anyone, but when it comes to B2B tech companies, the criteria are different. It requires the ideal combo of product, responsiveness, and company culture. Here are a few ways to tell if a tech company truly cares about its service and the success of its customers based on examples from B2B tech companies that are doing it right:

What The Evolution Of The iPhone Can Teach Us About The Future Of Hotel Technology
What The Evolution Of The iPhone Can Teach Us About The Future Of Hotel Technology — By Margaret Ady

apaleo GmbH · 29 Jul

When it launched in 2007, the iPhone was a derivative of the iPod, designed to "mimic the features of the iPod while allowing for increased functionality" like phone calls and web browsing (HistoryCooperative). The next version, the 3G released in 2009, allowed third parties to create and promote their own apps, effectively turning it into more than a music and phone device. In all the versions after, the sizes have changed, the material has gone stainless, the camera has been remodeled and improved...but these are relatively small shifts.

apaleo partners with SiteMinder to create an open world for hotels
apaleo partners with SiteMinder to create an open world for hotels

apaleo GmbH · 8 Jul

apaleo, the world's most open and connected property management system (PMS), has partnered with SiteMinder, the global hotel industry's leading gues

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GCH Hotel Group rolls out apaleo and an entirely new technology platform in less than 24 hours
GCH Hotel Group rolls out apaleo and an entirely new technology platform in less than 24 hours

apaleo GmbH · 12 Jun

Most hoteliers know that getting a new property management system (PMS) up and running isn't always easy - the project can take time and cause headac

A new way of thinking about property management systems: the API first approach
A new way of thinking about property management systems: the API first approach — By Margaret Ady

apaleo GmbH · 20 May

Imagine if every time you wanted to install a new app on your smartphone, you had to call the maker of your phone to ask about it, then schedule a date far in the future for one of their representatives to come to your house, get it working on your phone, and charge you heaps of money in the process. You wouldn't stand for it, right? Then why go through a similar process when working with your property management system (PMS)?

Limehome partners with apaleo to power its operations and fully automate its guest journey
Limehome partners with apaleo to power its operations and fully automate its guest journey

apaleo GmbH · 8 May

Limehome, a collection of 19 properties throughout Germany and Austria, announced today that apaleo's PMS and open platform has been rolled out as th

Hiisi Homes Selects apaleo PMS to power its 11 properties
Hiisi Homes Selects apaleo PMS to power its 11 properties

apaleo GmbH · 16 Apr

Finland based serviced apartments, Hiisi Homes, announced today that it has selected and successfully rolled out apaleo as its core PMS. Replacing an

MA Micro-Apartment Hotels selects apaleo as its core operating system, serving a demanding new generation of business travelers
MA Micro-Apartment Hotels selects apaleo as its core operating system, serving a demanding new generation of business travelers

apaleo GmbH · 26 Mar

Frankfurt am Main-based MA Micro-Apartment Hotels revealed today that it has chosen apaleo, the world's most open property management system, as its

It’s not worth the wait!
It’s not worth the wait! — By Uli Pillau

apaleo GmbH · 13 Mar

Someone recently told me that humans spend approximately six months of their lives waiting in line for things. Six full months. Those stats might double for hoteliers, if you consider the long wait times for getting a PMS live and the ridiculous queue for interface installations.

STAYERY powers its digital guest journey with apaleo at the core
STAYERY powers its digital guest journey with apaleo at the core

apaleo GmbH · 11 Mar

Berlin-based boutique apartment brand, STAYERY, announced today that it has selected apaleo, the world's most open property management systems (PMS),

SV Hotel successfully introduces apaleo to power its new digital strategy
SV Hotel successfully introduces apaleo to power its new digital strategy

apaleo GmbH · 1 Mar

SV Hotel, a selection of 10 hotels throughout Germany and Switzerland (eight branded, two own branded), announced today that it has successfully intr

apaleo One Gives Hoteliers the Ultimate Seamless Experience Between Systems
apaleo One Gives Hoteliers the Ultimate Seamless Experience Between Systems

apaleo GmbH · 27 Feb

It happens all too often that we start off the work day organized, and then somehow within a matter of hours (or sometimes even minutes!), we've ende

The Hotel Love Match: How to Connect The Right Hotel Technology with the Right Traveler
The Hotel Love Match: How to Connect The Right Hotel Technology with the Right Traveler — By Margaret Ady

apaleo GmbH · 15 Feb

Let's face it hotel technology isn't a supporting player in the guest experience anymore. It is an essential part of every guest journey, an integral aspect of each step of the guest's experience of a property—before, during, and after the stay. As such, it can make or break those guest reviews and has long-term effects on loyalty. It seems most hotels know this because over half (54%) plan to increase their technology spending this year, according to the 2019 Lodging Technology Study. There's a lot getting in the way of bringing technology to the forefront of the experience, though. In the same report, hotels said their tech strategies are held back by outdated architecture (35%), the effort required for systems integrations (35%), and guests that want more technology than properties can deliver (18%), among other things.

Build your ideal guest journey and learn how to make it a reality
Build your ideal guest journey and learn how to make it a reality

apaleo GmbH · 11 Feb

Technology has changed guest expectations, making it more difficult than ever for hotels to understand how to best cater to their guests. apaleo has

Love the one you’re with: how hotels can use technology to keep their best staff
Love the one you’re with: how hotels can use technology to keep their best staff — By Margaret Ady

apaleo GmbH · 28 Jan

Every hotelier knows that there's not enough love to go around, what with all different kinds of guests wanting all different kinds of things. You've got your high maintenance guests with a thousand questions, your sloppy mess makers that drip pool water all over the floors and leave cracker crumbs all over the room, guests who squeak into the breakfast buffet at one-minute until you're trying to pack it up, and the ones that change rooms three times.

How to compete with Airbnb by thinking like a tech company
How to compete with Airbnb by thinking like a tech company — By Margaret Ady

apaleo GmbH · 14 Jan

Here's a terrifying fun fact: some insects have superpowers. Take scorpions, for example. They can flatten their bodies to the size of a small coin, which allows them to get through small crevices, cracks, doorjambs...anything really. This crazy power means that scorpions can invade virtually any area that they want to invade. Yikes. Glad you live in the city now, right?

A hotel's definitive guide to property management systems in 2019
A hotel's definitive guide to property management systems in 2019

apaleo GmbH · 10 Jan

Switching to a new property management system can feel like a huge, complicated process. The research phase alone can take months, followed by diffic

Digital Advent Calendar Offers Hotels Software Deals, Event Tickets, Pro Tips, and More Throughout December
Digital Advent Calendar Offers Hotels Software Deals, Event Tickets, Pro Tips, and More Throughout December

apaleo GmbH · 30 Nov

apaleo, the ultra-connected and simplest-to-use property management system, has teamed up with technology partners and industry associations to bring

Building a tech stack based on what your guests need (rather than just using everything that's available)
Building a tech stack based on what your guests need (rather than just using everything that's available) — By Margaret Ady

apaleo GmbH · 13 Sep

Don't lie; you know you've done it. I sure have. The hotel breakfast buffet. You're so hungry and there's so much food. You want your money's worth. Each station looks better than the one before it, and those decorated plates piled with pancakes the size of your head make it all too delicious to pass up (I usually have these as my "dessert course"). How can you say no? Decision fatigue kicks in, your better sense of judgement goes out the window, and you go after that buffet like a boss instead of thinking about how you'll be in bed for the following three hours wishing you hadn't eaten all of the things.

Dinosaurs: Great for Movies, Not for Software
Dinosaurs: Great for Movies, Not for Software — By Margaret Ady

apaleo GmbH · 28 Aug

If you had a pulse in the '90s, you most definitely saw Jurassic Park. And if you are a person who totally loves dinosaurs, like myself, you probably saw Jurassic Park at least a dozen more times in the theater.

apaleo expands to the UK with appointment of Alan O’Riordan
apaleo expands to the UK with appointment of Alan O’Riordan

apaleo GmbH · 1 Aug

apaleo, the award-winning technology startup seeking to revolutionize the hospitality industry, has announced the appointment of Alan O'Riordan to it

From Tech Dependent to Tech Savvy: How Hotels Can Get Ahead of the Curve
From Tech Dependent to Tech Savvy: How Hotels Can Get Ahead of the Curve — By Margaret Ady

apaleo GmbH · 11 Jul

Patrick Fisher of Thomson Reuters notes that, "As technologies become more and more pervasive across industries and functions, companies as varied as Goldman Sachs, Exxon, GE, Citi, and Walmart are all becoming technology companies as well." Hotels may not be peddling technology, but they are profiting off of their ability to offer guests innovative technology solutions as well as their ability to use technology to do better business. Even if hotels aren't ready to be labelled technology companies, hotel operations have evolved from an industry that once utilized technology to a technology-dependent industry.

Margaret Ady joins apaleo’s founding team as the company enters new growth phase
Margaret Ady joins apaleo’s founding team as the company enters new growth phase

apaleo GmbH · 29 Jun

apaleo, the award-winning technology startup that is revolutionizing the hospitality industry, has announced the appointment of Margaret Ady to its f

Lightning Speed & Why It Matters
Lightning Speed & Why It Matters — By Philip von Ditfurth

apaleo GmbH · 21 Jun

With technology, there is "what it does"—the functionality—and then there's "how it does it," as in how fast, how accurate, what the interface looks like, and so forth. Functionality is that by which we decide we need a technology—a new POS, PMS, CRM—and so the "how it does it" becomes a secondary consideration. The way a technology does what it does gains weight as you move through the evaluation process. When you are presented with competing technologies—those that seem to do the same thing on the surface—the differences start to become clear and the "how" takes on a new magnitude of importance. For instance, legacy property management systems can take months to set up, a typical cloud-based PMS can take weeks, and one with self-service set-up (hint hint: apaleo) alows a property to be set up in minutes. That's right, minutes!