apaleo and 30+ Hotel Tech Providers Pledge Free Services to the Hotel Relief Package
apaleo and 30+ Hotel Tech Providers Pledge Free Services to the Hotel Relief Package

apaleo GmbH · 10 Jun

Launched by apaleo, the Hotel Relief Package is a joint pledge from 30+ hotel technology providers to combat hotels' urgent need to use digital solut

Beyond COVID-19 - How hotel technology can drive recovery
Beyond COVID-19 - How hotel technology can drive recovery

apaleo GmbH · 6 May

apaleo is a highly connectible, "API first" cloud PMS for modern groups and chains. Over recent weeks, we've been talking at length to customers, par

21,000 rooms for the COVID-19 crisis: "Joining forces as an industry to offer our support"
21,000 rooms for the COVID-19 crisis: "Joining forces as an industry to offer our support"

apaleo GmbH · 1 Apr

According to Lothar Wieler, head of the Robert Koch Institute, capacity in the German health system is at risk of being overwhelmed as a result of th

The Life-Changing Magic of Giving Up In Emergencies and Beyond
The Life-Changing Magic of Giving Up In Emergencies and Beyond — By Margaret Ady

apaleo GmbH · 12 Mar

Well, here we are with a widespread global emergency on our hands (no hand washing pun intended). While an economic downturn was predicted for this year, an abrupt shut down was not. Everyone is cancelling plans (government-imposed or otherwise), staying home from work, and well... giving up. Giving up the things we're accustomed to enjoying, and, for some, giving up far more. Those in the hospitality industry have to think long and hard about what they'll give up in order to stay afloat during and after this global disruption because it won't be the last. Now is the time to look for less-is-more solutions that will weather the unexpected storms.

apaleo and EasyWay make it simple for guests to check-in and communicate with hotels directly within WhatsApp
apaleo and EasyWay make it simple for guests to check-in and communicate with hotels directly within WhatsApp

apaleo GmbH · 5 Mar

Standard check-in at the reception is so passé. Guests want better, more efficient ways to check-in to and communicate with their favorite hotels. ap

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Berlin-Based Samuel Braun Selects apaleo To Power Its Technology Stack
Berlin-Based Samuel Braun Selects apaleo To Power Its Technology Stack

apaleo GmbH · 19 Feb

Samuel Braun, with three properties in Berlin, announced today that it is switching its core property management system (PMS) from a closed legacy sy

Think Small: Rethinking Hotel Technology For A New Era
Think Small: Rethinking Hotel Technology For A New Era — By Margaret Ady

apaleo GmbH · 4 Feb

When Volkswagen introduced the Beetle to the United States in the 1950s, it did it with a revolutionary and wildly successful ad campaign: "Think Small."

Hotel Apps Enter a New Decade
Hotel Apps Enter a New Decade — By Margaret Ady

apaleo GmbH · 27 Jan

Two point five million! Well, nearly 2.5 million. That's how many apps the Google Play store has. Apple's store came in second at 1.8 million apps. For perspective, 1.69 million people live on the island of Manhattan. That's more than one app for every person on the island. Apps have become the go-to for managing our lives, both the operations (budgets, exercise, bill paying) and outer lives (work, social, news apps).

10 reasons why the guest profile no longer lives in the PMS
10 reasons why the guest profile no longer lives in the PMS

apaleo GmbH · 13 Jan

Exceptional service doesn't require the best amenities, the fanciest furnishings, or the largest staff. Stand-out service comes from knowing your gue

The Tech List that Hotel Brands Need for 2020
The Tech List that Hotel Brands Need for 2020 — By Margaret Ady

apaleo GmbH · 24 Dec

Hotel tech lists—Hotel Tech Must-Haves for 2020 and What All Hotels Need in Order to Succeed Next Year—are like the sloganned-out t-shirts everyone's wearing to the gym these days. Less Whine, More Wine. Already Planning What I'm Going to Eat After This. I Work Out... Just Kidding, I Take Naps. We kind of love to hate them. Maybe it's because we've been working toward a tech revolution for years now, one that leaves hotels ahead as an industry rather than continually pulling up the rear.

A Make-or-Break Issue for Hotels: Guests Want Cybersecurity
A Make-or-Break Issue for Hotels: Guests Want Cybersecurity — By Margaret Ady

apaleo GmbH · 4 Dec

These days, we tend talk about cybersecurity far less than we talk about melting icebergs or political problems or plastic straws. And, of course. Those are things we can do a little something about; we can make our own tiny dent in the environmental crisis or get out the vote, but cybersecurity is one of those problems that feel far out of most our hands. Yet, we all have important, essential, identifying information flying around the web, apps, stores, airlines, and—hotels. Consumers are relying on businesses to be transparent and secure, and hotels are one of the most targeted industries (just behind retailers) by cyber attackers.

Nestor completes successful rollout of the apaleo PMS, taking 25 properties and over 1600 rooms live in a month
Nestor completes successful rollout of the apaleo PMS, taking 25 properties and over 1600 rooms live in a month

apaleo GmbH · 2 Dec

UK-based Nestor, a hospitality business delivering exceptional guest experiences in the alternative accommodation sector, has successfully concluded

How hotels can automate the guest journey to increase customer loyalty
How hotels can automate the guest journey to increase customer loyalty

apaleo GmbH · 26 Nov

Digitalization is changing guests' expectations rapidly. If your hotel uses check-in as one of its first customer touch-points, you're missing out on

apaleo hits new milestone with 250 properties contracted and more than 100 connected apps in its app store
apaleo hits new milestone with 250 properties contracted and more than 100 connected apps in its app store

apaleo GmbH · 18 Nov

After launching its PMS platform and officially beginning sales at ITB 2019, apaleo, the most open property management system, has announced today th

apaleo focuses on apaleo app community with the appointment of Tamara Markotic
apaleo focuses on apaleo app community with the appointment of Tamara Markotic

apaleo GmbH · 4 Nov

apaleo, the award-winning technology company that is revolutionizing the hospitality industry, announced the appointment of Tamara Markotic to its ma

Dialoog hotels replaces its core technology with apaleo
Dialoog hotels replaces its core technology with apaleo

apaleo GmbH · 18 Oct

Full service Indonesian chain Dialoog Hotels has announced that it will be moving away from its current property management system (PMS) and switchin

Mirabilis Group selects apaleo as its core technology to deliver an exceptional guest journey
Mirabilis Group selects apaleo as its core technology to deliver an exceptional guest journey

apaleo GmbH · 7 Oct

UK based property management company, Mirabilis Group announced today that it has selected apaleo to power its vision of providing remarkable guest e

50 years of the hotel PMS (and why it matters)
50 years of the hotel PMS (and why it matters) — By Margaret Ady

apaleo GmbH · 24 Sep

The hotel PMS has been around for about 50 years. That's HALF A CENTURY. That's as old as the Beatle's last album Let It Be, Walt Disney World, Watergate, and Amtrak.

A Hotelier’s Guide To Personalizing The Guest Journey
A Hotelier’s Guide To Personalizing The Guest Journey

apaleo GmbH · 20 Sep

Technology has forever changed the way that guests want to interact with hotels and major brands. Guests expect a more personalized approach in which

Moving beyond the monolith
Moving beyond the monolith — By Margaret Ady

apaleo GmbH · 12 Sep

Until recently, hotels - and most enterprise businesses, for that matter - had been stuck with one singular approach to their tech: a closed, out-of-the-box solution to manage nearly all their business needs. For hotels, this system was built by the PMS provider. Legacy systems tried to do it all, attempting to cover everything from reservations and inventory to loyalty programs to business intelligence tools and more. These systems use a monolith architecture, a framework in which all pieces of the platform are tied together in a centralized, on-premise, feature-rich system. While rich in functionality, these systems pose a variety of problems - they aren't nimble, they don't connect well to other systems, they are expensive, and many hoteliers don't need (or like) all the features offered.

Killer Customer Service: Does Your Tech Provider Really Care?
Killer Customer Service: Does Your Tech Provider Really Care? — By Margaret Ady

apaleo GmbH · 4 Sep

The last time you vetted a tech company, you surely received evidence of the company's commitment to customer service. Likely in the form of stats like downtime and call-resolution. The tech company probably said that these stats demonstrated its truly customer-centric philosophy and that its responses to issues would be impeccable. Perhaps they even pulled out a certificate or the name of some customer service award you've never heard of. This kind of proof is not meaningless (though be warned, some of these certificates are paid programs) nor is it enough evidence of a company's commitment to its customers. Anyone can come up with bullet points and certificates at the end of the day, which raises an important question. How do you know if your tech company cares? How do you know if they really have killer customer service?Admittedly, a lot of the companies that have cultivated a cult customer service following (like Zappos and Trader Joe's) have done so as a result of go-big-or-go-home moments, like sending a customer a pizza when the resolution call has gone long or delivering groceries to an elderly customer in a snowstorm. We love these stories as much as anyone, but when it comes to B2B tech companies, the criteria are different. It requires the ideal combo of product, responsiveness, and company culture. Here are a few ways to tell if a tech company truly cares about its service and the success of its customers based on examples from B2B tech companies that are doing it right:

What The Evolution Of The iPhone Can Teach Us About The Future Of Hotel Technology
What The Evolution Of The iPhone Can Teach Us About The Future Of Hotel Technology — By Margaret Ady

apaleo GmbH · 29 Jul

When it launched in 2007, the iPhone was a derivative of the iPod, designed to "mimic the features of the iPod while allowing for increased functionality" like phone calls and web browsing (HistoryCooperative). The next version, the 3G released in 2009, allowed third parties to create and promote their own apps, effectively turning it into more than a music and phone device. In all the versions after, the sizes have changed, the material has gone stainless, the camera has been remodeled and improved...but these are relatively small shifts.

apaleo partners with SiteMinder to create an open world for hotels
apaleo partners with SiteMinder to create an open world for hotels

apaleo GmbH · 8 Jul

apaleo, the world's most open and connected property management system (PMS), has partnered with SiteMinder, the global hotel industry's leading gues

GCH Hotel Group rolls out apaleo and an entirely new technology platform in less than 24 hours
GCH Hotel Group rolls out apaleo and an entirely new technology platform in less than 24 hours

apaleo GmbH · 12 Jun

Most hoteliers know that getting a new property management system (PMS) up and running isn't always easy - the project can take time and cause headac

A new way of thinking about property management systems: the API first approach
A new way of thinking about property management systems: the API first approach — By Margaret Ady

apaleo GmbH · 20 May

Imagine if every time you wanted to install a new app on your smartphone, you had to call the maker of your phone to ask about it, then schedule a date far in the future for one of their representatives to come to your house, get it working on your phone, and charge you heaps of money in the process. You wouldn't stand for it, right? Then why go through a similar process when working with your property management system (PMS)?

Limehome partners with apaleo to power its operations and fully automate its guest journey
Limehome partners with apaleo to power its operations and fully automate its guest journey

apaleo GmbH · 8 May

Limehome, a collection of 19 properties throughout Germany and Austria, announced today that apaleo's PMS and open platform has been rolled out as th