TeamSupport, LLC · 4 Oct
Can you truly tell how a customer feels about your business? There are many different tactics that attempt to acquire this information, such as customer reviews and NPS (net promoter score), which may or may not provide an accurate assessment of overall satisfaction. Did you catch them on a bad day when they left an NPS rating? Did they write an odd review as someone was looking over their shoulder?
TeamSupport, LLC · 15 Aug
TeamSupport, the industry's top business-to-business (B2B) focused customer support software solution, today announces its inclusion as a Leader in t
TeamSupport, LLC · 18 Jun
TeamSupport, the industry's top business to business (B2B) customer support software solution, today announced five new capabilities that provide B2B
TeamSupport, LLC · 18 Jun
Sometimes how a customer speaks to you is just as important as what is being said. A compact label for this type of refined communication is customer sentiment. As more customer service software solutions are placing an emphasis on sentiment, it should come as no surprise that companies are looking to leverage this "hidden code" in communication to work smarter and more efficiently.
The facility management industry is unique. You've got customers with all different types of buildings and a wide array of needs and demands. This me
TeamSupport, LLC · 16 May
We live in an era where technology is advancing so quickly that it's hard to keep up. Think back to ten or even twenty years ago when you needed to get to a business meeting. You had to print out your plane ticket, rental car information, and sometimes even directions on where you needed to go.
TeamSupport, LLC · 8 Apr
TeamSupport, the industry's top business to business (B2B) customer support software solution, today shared information about its 2018 performance an
TeamSupport, LLC · 31 Jan
TeamSupport, the industry's top business to business (B2B) customer support software solution, announced today that Rahav Dor has joined the executiv
TeamSupport, LLC · 5 Dec
There are A LOT of features available for companies to choose from when deciding what's important in their Business to Business (B2B) customer support software solution. We made this list of 20 essential features in a B2B customer support system to help companies think about the key features and value these solutions offer:
TeamSupport, LLC · 12 Nov
Far too often, companies are forced into a solution that doesn't meet the needs of their business. You don't want to use an exhaustive enterprise tax software for your individual filing, nor does a corporate audit business want to be forced into using software focused on personal finance. The needs of a consumer and business are unique and very different.
TeamSupport, LLC · 9 Nov
DALLAS, Nov. TeamSupport, the industry's top business to business (B2B) customer support software solution, today announced that the company is teami
TeamSupport, LLC · 5 Oct
One of the unique ways a SaaS company operates is that they exist in a constantly changing environment. New software versions are being pushed live, with innovative features rolling out the door on a regular basis. But, with all these changes, problems can and will arise that require the attention of your customer team.