TeamSupport Unveils New Capabilities to Strengthen B2B Customer Relationships
TeamSupport Unveils New Capabilities to Strengthen B2B Customer Relationships

TeamSupport, LLC · 18 Jun

TeamSupport, the industry's top business to business (B2B) customer support software solution, today announced five new capabilities that provide B2B

Why Sentiment Analysis Matters in B2B Customer Service
Why Sentiment Analysis Matters in B2B Customer Service — By Matthew Brown

TeamSupport, LLC · 18 Jun

Sometimes how a customer speaks to you is just as important as what is being said. A compact label for this type of refined communication is customer sentiment. As more customer service software solutions are placing an emphasis on sentiment, it should come as no surprise that companies are looking to leverage this "hidden code" in communication to work smarter and more efficiently.

Why Facility Management Leaders Need B2B Customer Support Software
Why Facility Management Leaders Need B2B Customer Support Software

Customer Service Blog - Tips and Tricks for B2B Customer Success · 7 Jun

The facility management industry is unique. You've got customers with all different types of buildings and a wide array of needs and demands. This me

The Future of Artificial Intelligence in Customer Support
The Future of Artificial Intelligence in Customer Support — By Laura Tubbs

TeamSupport, LLC · 16 May

We live in an era where technology is advancing so quickly that it's hard to keep up. Think back to ten or even twenty years ago when you needed to get to a business meeting. You had to print out your plane ticket, rental car information, and sometimes even directions on where you needed to go.

TeamSupport Reports Strong Performance; Continues Momentum into 2019
TeamSupport Reports Strong Performance; Continues Momentum into 2019

TeamSupport, LLC · 8 Apr

TeamSupport, the industry's top business to business (B2B) customer support software solution, today shared information about its 2018 performance an

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Rapidly Growing TeamSupport Welcomes New Chief Technology Officer
Rapidly Growing TeamSupport Welcomes New Chief Technology Officer

TeamSupport, LLC · 31 Jan

TeamSupport, the industry's top business to business (B2B) customer support software solution, announced today that Rahav Dor has joined the executiv

20 Essential Features of a B2B Customer Support System
20 Essential Features of a B2B Customer Support System — By Laura Tubbs

TeamSupport, LLC · 5 Dec

There are A LOT of features available for companies to choose from when deciding what's important in their Business to Business (B2B) customer support software solution. We made this list of 20 essential features in a B2B customer support system to help companies think about the key features and value these solutions offer:

Choosing the Best Help Desk Software for Your Business
Choosing the Best Help Desk Software for Your Business — By Matthew Brown

TeamSupport, LLC · 12 Nov

Far too often, companies are forced into a solution that doesn't meet the needs of their business. You don't want to use an exhaustive enterprise tax software for your individual filing, nor does a corporate audit business want to be forced into using software focused on personal finance. The needs of a consumer and business are unique and very different.

TeamSupport and the Association of Support Professionals Launch 'Customer Support Technology for Customer Success' Webinar Series
TeamSupport and the Association of Support Professionals Launch 'Customer Support Technology for Customer Success' Webinar Series

TeamSupport, LLC · 9 Nov

DALLAS, Nov. TeamSupport, the industry's top business to business (B2B) customer support software solution, today announced that the company is teami

The Importance of Customer Success for SaaS Companies
The Importance of Customer Success for SaaS Companies — By Laura Tubbs

TeamSupport, LLC · 5 Oct

One of the unique ways a SaaS company operates is that they exist in a constantly changing environment. New software versions are being pushed live, with innovative features rolling out the door on a regular basis. But, with all these changes, problems can and will arise that require the attention of your customer team.