Brands Need to Put the Customer Back in Customer Service: Here’s Why
Brands Need to Put the Customer Back in Customer Service: Here’s Why — By Umesh Sachdev

Uniphore · 26 Jul

According to a recent survey by Discover, 7 out of 10 Americans will take to the roadways, railways and airways for some kind of vacation this summer. Given the changeable nature of travel, there will certainly be an uptick in customer service calls. And I’ll make a prediction: this summer’s travel season will bring new and unique customer service challenges that, unlike in years past, are completely solvable with the right technology and strategic partner guiding your organization.