HotelTCS · 3 Jun
The global hotel industry has suffered and recovered from its fair share of crises over the past decades, from economic downturns, terrorist attacks and natural disasters, but nothing has shaken the hospitality sector quite like the current COVID-19 pandemic.
HotelTCS · 26 May
Anyone who follows my personal posts on LinkedIn will have recently seen me sharing a lot of truths. This is going to continue in a similar vein, albeit focussed on Hotel Technology. The truth is, as of early May 2020, we don't have all the answers. We may have some, but not all of them.
HotelTCS · 22 May
"Netflix in hotels?" - Question number 1 in many years of designing TV systems. The drive has been lead by certain global chains, but smaller players wanted to match it as well.
HotelTCS · 12 May
Artificial Intelligence in Hotels is the final part of our knowledge sharing series. A few weeks ago I began our knowledge sharing series with the first four articles on Hotel TV.
HotelTCS · 5 May
5G is a controversial and divisive topic for sure. While many agree this is the next logical step in the evolution of mobile data, there are a number of sources out there claiming there are problems. A number of people and publications have spoken out, pointing the finger of blame for a variety of ailments directly at 5G.
HotelTCS · 28 Apr
Before we dive deeper into content delivery it’s key to understand what is happening in the content provider landscape. One word you will hear in the video, and in many other places is unbundling. Unbundling is something that effects both On Demand content providers and Liner (Channel) providers.
HotelTCS · 21 Apr
It’s clear to remember that not all guests are the same. As such they will behave differently in the hotel, and also come with different expectations. This is not another post about millennials vs GenX vs Boomers, no we are talking more about guest acquisition.
HotelTCS · 14 Apr
One of the biggest challenges of providing a Hotel TV system that will wow the guests is providing a solution that acts just like their systems at home. This obviously has challenges, because as Nick alludes to later in the video, you are essentially creating 100/200/300 "homes" within a hotel.
HotelTCS · 7 Apr
It’s clear that Hotel TV has been a moving target over the years. As Darren quite rightly pointed out, there was a point when walking into a Hotel room, and being about to watch the latest movies releases on the Hotel TV was something quite impressive.
HotelTCS · 25 Mar
It's March 2020 and the world is on lockdown. The hospitality industry that I love is in turmoil, caused by the Coronavirus pandemic. Staff are laid off or furloughed, and everyone is looking at ways to cut costs.
HotelTCS · 20 Mar
Do you want employees that strive towards new unique service excellence? Employees who drive your hotel brand upwards? Employees who create a valuable customer experience? If your answer is YES, then continue reading.
HotelTCS · 10 Mar
Augmented Reality and Virtual reality is something that has a very sci-fi feel to it. Certainly, it conjures up images of groups of people wearing headsets. I’m not saying that’s not the case, however, in recent years, we have seen somewhat of a shift.
HotelTCS · 3 Mar
As I sit here on March 1st 2020, writing this article, we are in the middle of a global pandemic. If you’re reading this shortly after I issued it, you’ll know that pandemic is the Coronavirus. If you’ve found this in an archive somewhere, years down the line, you either have much more insight than me at the time of writing, or have completely forgotten about this event. For the sake of humanity, let’s hope it’s the latter.
HotelTCS · 25 Feb
Throughout the last 10+ years, there has been a new type of hotel emerge. A hotel that brings forward the idea of "Affordable Luxury". In fact, that very statement was coined by the innovative hotel chain CitizenM.
HotelTCS · 17 Feb
Yes, first impressions count. You might be able to change one’s perception along the way (or the stay), but it does get much harder to change the game once you are already falling behind. I believe that most hoteliers are aware of this. And that’s why they put so much effort and attention to make the check-in process as smooth as it can be.
HotelTCS · 11 Feb
Sliding into this new decade a scary precedence is upon us. Artificial Intelligence is everywhere, and while the general public often exhibits confusion as to what Artificial Intelligence (AI) is. I think there can be no confusion over what the latest announcement from AirBnB is all about.
HotelTCS · 29 Jan
You could be forgiven for thinking that I've completely lost my track here. Normally I talk about smart hotels. Bear with me though. Welcome to the fourth industrial revolution.
HotelTCS · 13 Jan
Previously we discussed how a hotel is just a building, and discovered that is absolutely not the case. Now, here I am, a Technology Consultant, talking about Hotel Construction!
HotelTCS · 30 Dec
Intelligent hotels are part of the future, that is for sure. The Internet Of Things (IoT) is everywhere. And I mean everywhere. That’s everywhere in more ways than one. It’s the acronym on everyone’s lips, it’s at the forefront of peoples mind whenever they discuss a technology project. There’s more than that though. It physically is everywhere. Connected devices, small sensors, voice assistants, a multitude of things that you pass in your day to day life.
HotelTCS · 16 Dec
Just today someone suggested to me that I take some time to watch the below video. I was encouraged by someone who is very important to me, yet sometimes struggles to understand what I actually do (That would be hotel technology consulting by the way!).
HotelTCS · 9 Dec
At the time of my birth this, and the whole concept of intelligent hotels might seem like some kind of futuristic idea, but in 2019 Digital assistants are very much here.
HotelTCS · 2 Dec
With the Internet of Things (IoT), 2019 has brought us a technology buzzword that doesn’t really make any sense. That word is “things”. Apparently, you need “things” in the guestroom now. Every hotel guestroom should have “things”. The trouble is, nobody knows what these “things” are. We know that there are basic requirements for a guestroom, a comfy bed, a good shower, a pleasurable view is a bonus, but it isn’t these “things” that people are talking about. Here, we take a look at what “things” are, and why we may or may not need them. That’s right, we’re going to discuss IoT solutions for hotels.