Hotel TV – Stop Paying & Start Growing
Hotel TV – Stop Paying & Start Growing — By James Harrison

HotelTCS · 25 Mar

It's March 2020 and the world is on lockdown. The hospitality industry that I love is in turmoil, caused by the Coronavirus pandemic. Staff are laid off or furloughed, and everyone is looking at ways to cut costs.

Empower Your Hotel Employees – Customer Experience
Empower Your Hotel Employees – Customer Experience — By Are Morch

HotelTCS · 20 Mar

Do you want employees that strive towards new unique service excellence? Employees who drive your hotel brand upwards? Employees who create a valuable customer experience? If your answer is YES, then continue reading.

Augmented Reality In Hotels
Augmented Reality In Hotels — By James Harrison

HotelTCS · 10 Mar

Augmented Reality and Virtual reality is something that has a very sci-fi feel to it. Certainly, it conjures up images of groups of people wearing headsets. I’m not saying that’s not the case, however, in recent years, we have seen somewhat of a shift.

Coronavirus Won’t Stop Hotel Technology
Coronavirus Won’t Stop Hotel Technology — By James Harrison

HotelTCS · 3 Mar

As I sit here on March 1st 2020, writing this article, we are in the middle of a global pandemic. If you’re reading this shortly after I issued it, you’ll know that pandemic is the Coronavirus. If you’ve found this in an archive somewhere, years down the line, you either have much more insight than me at the time of writing, or have completely forgotten about this event. For the sake of humanity, let’s hope it’s the latter.

Designing A Hotel With Technology At Its Heart
Designing A Hotel With Technology At Its Heart — By James Harrison

HotelTCS · 25 Feb

Throughout the last 10+ years, there has been a new type of hotel emerge. A hotel that brings forward the idea of "Affordable Luxury". In fact, that very statement was coined by the innovative hotel chain CitizenM.

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First Impressions Count?
First Impressions Count? — By Paula Carreirão

HotelTCS · 17 Feb

Yes, first impressions count. You might be able to change one’s perception along the way (or the stay), but it does get much harder to change the game once you are already falling behind. I believe that most hoteliers are aware of this. And that’s why they put so much effort and attention to make the check-in process as smooth as it can be.

Artificial Intelligence For Hotels
Artificial Intelligence For Hotels — By James Harrison

HotelTCS · 11 Feb

Sliding into this new decade a scary precedence is upon us. Artificial Intelligence is everywhere, and while the general public often exhibits confusion as to what Artificial Intelligence (AI) is. I think there can be no confusion over what the latest announcement from AirBnB is all about.

Smart Hotels – The Fourth Industrial Revolution
Smart Hotels – The Fourth Industrial Revolution — By James Harrison

HotelTCS · 29 Jan

You could be forgiven for thinking that I've completely lost my track here. Normally I talk about smart hotels. Bear with me though. Welcome to the fourth industrial revolution.

So You Are Building A Hotel – Now What?
So You Are Building A Hotel – Now What? — By James Harrison

HotelTCS · 13 Jan

Previously we discussed how a hotel is just a building, and discovered that is absolutely not the case. Now, here I am, a Technology Consultant, talking about Hotel Construction!

Hotel Technology Trends 2020
Hotel Technology Trends 2020 — By James Harrison

HotelTCS · 3 Jan

When adopting hotel technology, the hospitality industry is like an elephant. Interestingly it also favoured elephants in its partners as well. Same as the animal, hotels preferred to spend time with those the same as them.

How To Deploy Intelligent Hotels
How To Deploy Intelligent Hotels — By James Harrison

HotelTCS · 30 Dec

Intelligent hotels are part of the future, that is for sure. The Internet Of Things (IoT) is everywhere. And I mean everywhere. That’s everywhere in more ways than one. It’s the acronym on everyone’s lips, it’s at the forefront of peoples mind whenever they discuss a technology project. There’s more than that though. It physically is everywhere. Connected devices, small sensors, voice assistants, a multitude of things that you pass in your day to day life.

The Fate Of HSIA
The Fate Of HSIA — By James Harrison

HotelTCS · 23 Dec

High Speed Internet Access (HSIA). Seems a bit of an antiquated moniker, but that is the agreed standard term for Internet access as part of the ecosystem of hotel technology.

A Hotel Is Just A Building
A Hotel Is Just A Building — By James Harrison

HotelTCS · 16 Dec

Just today someone suggested to me that I take some time to watch the below video. I was encouraged by someone who is very important to me, yet sometimes struggles to understand what I actually do (That would be hotel technology consulting by the way!).

Can Intelligent Hotels Find Their Voice?
Can Intelligent Hotels Find Their Voice? — By James Harrison

HotelTCS · 9 Dec

At the time of my birth this, and the whole concept of intelligent hotels might seem like some kind of futuristic idea, but in 2019 Digital assistants are very much here.

What Are These “Things” And Why Do I Need Them In My Guestroom?
What Are These “Things” And Why Do I Need Them In My Guestroom? — By James Harrison

HotelTCS · 2 Dec

With the Internet of Things (IoT), 2019 has brought us a technology buzzword that doesn’t really make any sense. That word is “things”. Apparently, you need “things” in the guestroom now. Every hotel guestroom should have “things”. The trouble is, nobody knows what these “things” are. We know that there are basic requirements for a guestroom, a comfy bed, a good shower, a pleasurable view is a bonus, but it isn’t these “things” that people are talking about. Here, we take a look at what “things” are, and why we may or may not need them. That’s right, we’re going to discuss IoT solutions for hotels.