Why Users Love Self-Service Technologies

StayNTouch: Hotel Technology Trends Blog · 21 May

Self-service technology is having a transformative effect on the world around us, particularly on consumer behaviour and the way we interact with bus

Self Service versus Human Touch: Finding the right balance in your hotel

StayNTouch: Hotel Technology Trends Blog · 14 May

Customer engagement and satisfaction is one area that is continually linked with a shift towards automation, especially as AI and self-serve platform

Self Service of the Future: The Autonomous Travel Suite?

StayNTouch: Hotel Technology Trends Blog · 29 Apr

Over the last few years, we’ve witnessed a widespread consumer shift towards self-service automation. With so many options to access services indepen

How Self Service has the Power to Improve the Guest Experience

StayNTouch: Hotel Technology Trends Blog · 24 Apr

The hospitality industry has historically been bound to its traditions. In the business of making others feel comfortable and welcome – the foundatio

Culture of Convenience: Demand for Self-Service Technologies Continues to Rise

StayNTouch: Hotel Technology Trends Blog · 17 Apr

If you were to look at your typical day, how many tasks are aided by convenience? With the advent of smartphones, the rapid growth of the Internet an

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New York New York: How Innovative Hotels are Offering Rates at Promotional Prices

StayNTouch: Hotel Technology Trends Blog · 9 Apr

New York, the city that never sleeps. And if you’re a tourist, you probably won’t get to sleep as according to a recent article featured on Skift, a

Rate Parity Issues Continue to be the Root of huge potential losses for hoteliers

StayNTouch: Hotel Technology Trends Blog · 28 Mar

As we move through 2019, rate parity issues continue to be as big a deal as ever for hoteliers. According to a study by data intelligence platform OT

Technology Love Match: Choosing the Right Technology for your Hotel

StayNTouch: Hotel Technology Trends Blog · 19 Mar

In today’s hospitality landscape, technology is a driving influence in a hotel’s appeal to guests, as they consciously seek out more tech-forward, mo

Improving Your Hotel Marketing Efforts

StayNTouch: Hotel Technology Trends Blog · 16 Mar

It’s no secret that a primary focus of every hotelier is to increase their bookings. With the increasing amount of accommodation options available to

Hotel 2020: Welcoming Tomorrow's Guests

StayNTouch: Hotel Technology Trends Blog · 13 Mar

A recent infographic asks, “Who is the Hotel Guest of 2020,” and how will evolving technological advances most likely shape their expectations. While

How Technology is Shaping the Hotel Guest Experience

StayNTouch: Hotel Technology Trends Blog · 11 Mar

Hands up who remembers the last time they didn’t use their smartphone for a whole day? – Probably very few! It is sometimes hard to believe that litt

The Hyperconnected Guest - Is Your Hotel Ready?>>?

StayNTouch: Hotel Technology Trends Blog · 26 Feb

Consumers today are becoming not just more connected, but hyperconnected. We are increasingly connected to the internet and the objects around us are

How Hotels Can Tap into The Experience Economy

StayNTouch: Hotel Technology Trends Blog · 19 Feb

The experience economy – a term that has been around for a while. In fact, it was first mentioned in 1998 by B. Joseph Pine II and James H. Gilmore i

Hotel of the future: How mobile devices are redefining the hospitality industry

StayNTouch: Hotel Technology Trends Blog · 12 Feb

A mobile device has become a vital phantom-like limb for most of us. We have come to rely on our smartphones for everything, from staying in touch wi

Tips to Increase Hotel Occupancy During a Slow Season

StayNTouch: Hotel Technology Trends Blog · 7 Feb

Low seasons can make or break a property, particularly if budgets are already tight. If your hotel is already operating on threadbare profit margins,

5 Innovative Ways to Induce Productivity and Scale Hotel Revenue

StayNTouch: Hotel Technology Trends Blog · 5 Feb

Running a hotel is like playing the stock market. You’re constantly making investments in new strategies, new team members and new technology to see

Personalization & Security: Are you keeping your guests' personal data safe
Personalization & Security: Are you keeping your guests' personal data safe

StayNTouch: Hotel Technology Trends Blog · 31 Jan

Cybercrime is big business and security breaches of hotel guest data are becoming all too common, if not a fact of life. 2018 was dubbed “the year of

5 Ways Hotels Can Use Technology to Provide Better Customer Service

StayNTouch: Hotel Technology Trends Blog · 25 Jan

Technology has changed the way we travel. Travelers today, regardless of which generation they are a part of, carry and use mobile devices, they crav

Your Hospitality New Year's Resolutions - How To Make Your Hotel More Efficient In 2019

StayNTouch: Hotel Technology Trends Blog · 21 Jan

The new year offers a chance to look at the bigger picture. The calendar beginning anew is a time to take a look back at the year that was and plan f

5 IoT Solutions That Can Enhance Your Guest Experience
5 IoT Solutions That Can Enhance Your Guest Experience

StayNTouch: Hotel Technology Trends Blog · 18 Jan

The Internet of Things, or IoT for short is said to be the “Third Wave of Innovation” following the Industrial Revolution and the Internet Revolution

2019 Technology Action Plan for Hoteliers
2019 Technology Action Plan for Hoteliers

StayNTouch: Hotel Technology Trends Blog · 7 Jan

Technology continues to become more and more important in the hotel industry. For consumers, technology means an easy life and their appetite for thi

How Technology Can Streamline Your Team's Productivity

StayNTouch: Hotel Technology Trends Blog · 3 Jan

It’s almost certain that you’ve experienced your fair share of operational hiccups. Whether the pain points are obvious or more subtle, a new propert

The Hotel Technology Landscape: Challenges and Opportunities

StayNTouch: Hotel Technology Trends Blog · 17 Dec

For any hotel to stay relevant to travelers of today, they need to be adopting the latest and greatest hotel technology the world has to offer. Howev

Hotel technology trends to keep an eye on in 2019

StayNTouch: Hotel Technology Trends Blog · 7 Dec

It’s almost the end of another year and the hotel industry continues to grow at a rapid pace. Gartner research predicts that the hospitality industry

3 Things StayNTouch Is Thankful for This Thanksgiving

StayNTouch: Hotel Technology Trends Blog · 21 Nov

In this season of thanks, there are so many things to be thankful about – great families, fortunate events, caring friends, amazing communities, and

Key characteristics of outstanding customer support

StayNTouch: Hotel Technology Trends Blog · 16 Nov

Good customer service is different from company to company, but there are some key characteristics of superior customer support.