What Does it Really Mean to Book Direct?

SMS Blog · 18 Apr

I recently attended a conference in California last month. Upon landing at LAX, I realized I had forgotten to book a hotel reservation, whoops! As I

Why it's a Worthy Investment to Keep Your Spa Staff Trained
Why it's a Worthy Investment to Keep Your Spa Staff Trained

SMS Blog · 5 Mar

When it comes to investing within the spa industry, the best thing you can invest in is the people on your team. The hospitality industry as a whole

5 Ways to Increase Direct Bookings on Your Website
5 Ways to Increase Direct Bookings on Your Website

SMS Blog · 11 Feb

Direct bookings bring increased value to both your property and guests due to the seamless booking process, aesthetic feel of the site and ability to

Data Privacy and GDPR - Not Just a Problem for European Hotels
Data Privacy and GDPR - Not Just a Problem for European Hotels

SMS Blog · 29 Mar

GDPR stands for General Data Protection Regulations which go into effect on May 25, 2018 and regulate how companies can use the personal data of Euro

Eight Tech Support Factors to Consider when Choosing a PMS

SMS Blog · 26 Feb

When choosing a new property management system for your hotel or resort, you may be focused on functionality or deciding between cloud-based, hosted

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Adding On to Spa Services Adds Up to Satisfied Guests
Adding On to Spa Services Adds Up to Satisfied Guests

SMS Blog · 9 Jan

Whether you call them enhancements, add-ins or add-ons – offering service upgrades is a terrific way to differentiate your spa and the client experie

Free Workbook Download - Spa Customer Retention Plan
Free Workbook Download - Spa Customer Retention Plan

SMS Blog · 5 Dec

Building great customer loyalty takes a detailed and specific customer retention plan. We’ve heard from Spa Directors around the world that setting a

Five Myths About Property Management System Integrations

SMS Blog · 18 Oct

Integration is a hot button topic in the hospitality world. New systems and opportunities appear each day, while longstanding PMS and CRS providers w

Visibility, Flexibility and Mobility - A Roundup of Mobile Apps for Spa Management
Visibility, Flexibility and Mobility - A Roundup of Mobile Apps for Spa Management

SMS Blog · 5 Oct

Spa Directors need flexibility and mobility to effectively manage their spa and engage with guests. With the right mobile apps in hand, a Spa Directo

Using SpaSoft to Maximize Spa Retail

SMS Blog · 8 Aug

Spa retail is a tricky balancing act. Carry the right inventory, at the right quantity, using the right amount of cash flow and turn a profit. The Sp

How Spas are Using Technology to Elevate Guest Service

SMS Blog · 21 Jul

There is both an art and a science to providing guest service, particularly for hotel and resort spas where guests have high expectations. While rema

Hospitality Technology as a Guest Service Differentiator

SMS Blog · 5 Jul

Whether it’s a five-star property providing five-star service or an economy hotel ensuring a warm welcome and efficient service, a property’s reputat

Streamlining Guest Service at the Spa Kalahari

SMS Blog · 21 Jun

Part of the Kalahari Resort in Sandusky, Ohio, The Spa Kalahari features 11 treatment rooms and a full service salon. During the high season, the Spa

Generation Experience: How the Millennial Shift Impacts Luxury Resorts

SMS Blog · 20 Jun

With more than 75 million members in the United States, the Pew Research Center has confirmed that the Millennial Generation, entering their 30’s and

Seven Simple Tips for Successful PMS Training

SMS Blog · 14 Jun

You’ve carefully evaluated your technology needs. You’ve completed exhaustive research on the different software solutions available. You’ve compared