Springer-Miller Systems Partners With iVvy Venue Management Solution
Springer-Miller Systems Partners With iVvy Venue Management Solution

SMS Blog · 17 Jun

New Integration with iVvy to provide SMS with new generation advanced sales and catering capabilities. Queensland, Australia - June 17th 2019 - iVvy

Take Your Direct Bookings and Online Sales Strategy to the Next Level
Take Your Direct Bookings and Online Sales Strategy to the Next Level

SMS Blog · 16 Jun

WorldNXT case study reveals substantial annuaJune 16, 2019 - Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa

The Impact Generation Z Will Have on the Hospitality Industry
The Impact Generation Z Will Have on the Hospitality Industry

SMS Blog · 14 Jun

According to an Expedia Group Media Solutions study, Gen Z, which is anyone born between 1995-2000, will be the largest generation by the year 2020.

Leading by Example with Customer Service Experience
Leading by Example with Customer Service Experience

SMS Blog · 12 Jun

SpaSoft User's Group Event proven to add value and increase customer satisfactSpaSoft, the leading provider of guest-centric hospitality and spa mana

What Does it Really Mean to Book Direct?

SMS Blog · 18 Apr

I recently attended a conference in California last month. Upon landing at LAX, I realized I had forgotten to book a hotel reservation, whoops! As I

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Why it's a Worthy Investment to Keep Your Spa Staff Trained
Why it's a Worthy Investment to Keep Your Spa Staff Trained

SMS Blog · 5 Mar

When it comes to investing within the spa industry, the best thing you can invest in is the people on your team. The hospitality industry as a whole

5 Ways to Increase Direct Bookings on Your Website
5 Ways to Increase Direct Bookings on Your Website

SMS Blog · 11 Feb

Direct bookings bring increased value to both your property and guests due to the seamless booking process, aesthetic feel of the site and ability to

Data Privacy and GDPR - Not Just a Problem for European Hotels
Data Privacy and GDPR - Not Just a Problem for European Hotels

SMS Blog · 29 Mar

GDPR stands for General Data Protection Regulations which go into effect on May 25, 2018 and regulate how companies can use the personal data of Euro

Eight Tech Support Factors to Consider when Choosing a PMS

SMS Blog · 26 Feb

When choosing a new property management system for your hotel or resort, you may be focused on functionality or deciding between cloud-based, hosted

Adding On to Spa Services Adds Up to Satisfied Guests
Adding On to Spa Services Adds Up to Satisfied Guests

SMS Blog · 9 Jan

Whether you call them enhancements, add-ins or add-ons – offering service upgrades is a terrific way to differentiate your spa and the client experie

Free Workbook Download - Spa Customer Retention Plan
Free Workbook Download - Spa Customer Retention Plan

SMS Blog · 5 Dec

Building great customer loyalty takes a detailed and specific customer retention plan. We’ve heard from Spa Directors around the world that setting a

Five Myths About Property Management System Integrations

SMS Blog · 18 Oct

Integration is a hot button topic in the hospitality world. New systems and opportunities appear each day, while longstanding PMS and CRS providers w

Visibility, Flexibility and Mobility - A Roundup of Mobile Apps for Spa Management
Visibility, Flexibility and Mobility - A Roundup of Mobile Apps for Spa Management

SMS Blog · 5 Oct

Spa Directors need flexibility and mobility to effectively manage their spa and engage with guests. With the right mobile apps in hand, a Spa Directo