Apps for Hotel Management: How to Put the Guest First
Apps for Hotel Management: How to Put the Guest First

At Your Service - A Blog by INTELITY · 20 Nov

This article was originally published on Hotel Tech Report on November 20, 2019. Guests are increasingly interested in communicating with a hotel bef

The Future of Hospitality: Giving Guests Control Over Their Stay
The Future of Hospitality: Giving Guests Control Over Their Stay

At Your Service - A Blog by INTELITY · 1 Nov

How the tech-forward brand, YOTEL, is crafting a first-class guest experience Lodging Leaders recently published a podcast showcasing the innovative

Using Retail Psychology in Hospitality to Increase Revenue and Delight Your Guests
Using Retail Psychology in Hospitality to Increase Revenue and Delight Your Guests

At Your Service - A Blog by INTELITY · 30 Oct

How Hoteliers Can Leverage Technology to Drive Incremental Revenue If you're reading this, chances are you have a calendar of upcoming events and hap

G2E Panel Recap: Using Technology to Extend the Casino Floor and Increase Revenue
G2E Panel Recap: Using Technology to Extend the Casino Floor and Increase Revenue

At Your Service - A Blog by INTELITY · 18 Oct

A recent highlight of INTELITY's attendance at the 2019 Global Gaming Expo was the panel discussion on "Using Technology to Extend the Casino Floor a

"Alexa, Connect Me to My Guests."
"Alexa, Connect Me to My Guests."

At Your Service - A Blog by INTELITY · 12 Sep

Why Hoteliers Should Be Using Voice Technology to Engage Their Guests Imagine going on vacation and having a personal assistant at your beck and call

ONE Newsletter
MANY Sources
Brought to you by HFTP
How Do I Connect With Connected Guests?
How Do I Connect With Connected Guests?

At Your Service - A Blog by INTELITY · 4 Sep

What to do when your guests are more engaged with their phones than your staff Today's guests are more connected than ever; they use their mobile dev

Is Your Hotel Ready for a Guest Experience Upgrade?
Is Your Hotel Ready for a Guest Experience Upgrade?

At Your Service - A Blog by INTELITY · 20 Aug

4 Questions to Ask When Choosing a Guest Experience Platform for Your Property The MIT Sloan Management Review said it best, "Doing business digitall

How to Improve Guest Engagement Using Voice Technology
How to Improve Guest Engagement Using Voice Technology

At Your Service - A Blog by INTELITY · 2 Aug

Imagine going on vacation and having a personal assistant at your beck and call, even if it is virtual. With the rising adoption of voice technology

How to Use In-Room Tablets to Increase Retail Revenue
How to Use In-Room Tablets to Increase Retail Revenue

At Your Service - A Blog by INTELITY · 27 Jun

If you haven't made a digital retail store readily available to your guests, you're leaving money on the table. Don't underestimate the possibilities

3 Benefits of Using Mobile Key at Your Property
3 Benefits of Using Mobile Key at Your Property

At Your Service - A Blog by INTELITY · 13 Jun

Mobile phones are practically universal these days with 77 percent of U.S. adults having a smartphone. Globally, 2.71 billion people use smartphones

Why Your Hotel Should Include Mobile Check-In
Why Your Hotel Should Include Mobile Check-In

At Your Service - A Blog by INTELITY · 6 Jun

Give your guests the self-service check-in experience they expect Today's travelers prefer to use self-service technology to streamline their travels

Extending the Reach of Your Casino Floor to Your Guest Rooms
Extending the Reach of Your Casino Floor to Your Guest Rooms

At Your Service - A Blog by INTELITY · 4 Jun

How to Use In-Room Tablets to Engage Guests in Their Rooms In-room tablets can be game-changers, so to speak, for casino resorts.

4 Ways Hoteliers Can Use Tech to Streamline Daily Operations and Elevate Guest Experience
4 Ways Hoteliers Can Use Tech to Streamline Daily Operations and Elevate Guest Experience

At Your Service - A Blog by INTELITY · 15 May

Providing an exceptional guest experience is paramount to any hotelier, but the modern traveler's desire for a highly personalized digital interactio

4 Ways INTELITY Staff Better Engages Your Employees
4 Ways INTELITY Staff Better Engages Your Employees

At Your Service - A Blog by INTELITY · 8 May

In an age when travelers expect instant service and immediate access to information, hoteliers must embrace technology that streamlines staff managem

How Hotels Are Using Technology to Gain a Competitive Advantage

At Your Service - A Blog by INTELITY · 17 Apr

The world of business is inherently competitive. Every industry has companies trying to rise to the top, which means impressing consumers by learning

What is Service Recovery and How Does It Impact Your Guest Experience?
What is Service Recovery and How Does It Impact Your Guest Experience?

At Your Service - A Blog by INTELITY · 10 Apr

Service recovery is an important part of the guest experience. Studies show that 63 percent of guests would be willing to return to a property after

Crafting a Smart Guest Experience with Hospitality Technology
Crafting a Smart Guest Experience with Hospitality Technology

At Your Service - A Blog by INTELITY · 4 Apr

It’s no secret that expectations surrounding the digital guest experience have changed. With more than 96 percent of modern hotel guests carrying sma

Using the Right Technology to Connect Your Casino Hotel Guests to the Casino Floor
Using the Right Technology to Connect Your Casino Hotel Guests to the Casino Floor

At Your Service - A Blog by INTELITY · 20 Mar

As travelers become more reliant on mobile technology, it is increasingly important to make sure the right tools are in place for staff to effectivel

How to Use Technology in Hospitality to Engage Millennials and Generation Z
How to Use Technology in Hospitality to Engage Millennials and Generation Z

At Your Service - A Blog by INTELITY · 15 Mar

Technology has completely changed the way we travel. We now expect flexibility, freedom, and control over every aspect of our journey. When it comes

How to Use Personalization to Increase Guest Loyalty
How to Use Personalization to Increase Guest Loyalty

At Your Service - A Blog by INTELITY · 19 Feb

Today’s travelers want hotels to provide them with personalized experiences tailored to their preferences. This fact is extensively covered within th

How Mobile Ordering Can Increase In-Room Dining Orders
How Mobile Ordering Can Increase In-Room Dining Orders

At Your Service - A Blog by INTELITY · 7 Feb

Over the past few years, hotels across the world have experienced a decrease in in-room dining orders. In response to the steady decrease in in-room

Why Technology in the Hotel Industry is a 'Must Have,' Not an Extra
Why Technology in the Hotel Industry is a 'Must Have,' Not an Extra

At Your Service - A Blog by INTELITY · 28 Jan

Technology is no longer just a nice “extra.” In the travel industry, using and providing the right kinds of technology has become an absolute necessi

INTELITY Founder David Adelson Reflects on the First 10 Years
INTELITY Founder David Adelson Reflects on the First 10 Years

At Your Service - A Blog by INTELITY · 1 Jan

Looking back on INTELITY’s first 10 years, I think about how much I’ve learned as its founder and first CEO for the past 10 years. I’m truly excited

2018 J.D. Power Survey Finds High Level of Hotel Guest Satisfaction
2018 J.D. Power Survey Finds High Level of Hotel Guest Satisfaction

At Your Service - A Blog by INTELITY · 18 Dec

The J.D. Power 2018 North America Hotel Guest Satisfaction Index indicated that hotels are definitely getting it right when it comes to guest experie

Why Hotels Should Prioritize Technology in 2019 Budgets
Why Hotels Should Prioritize Technology in 2019 Budgets

At Your Service - A Blog by INTELITY · 12 Dec

High tech has become the norm, and it may be growing faster in the global hotel industry than almost anywhere else. As you finalize your property’s 2