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  • Next Event

    HITEC EUROPE 2019

    Hospitality Industry Technology Exposition & Conference

    April 10–11, 2019
    Palau de Congressos
    Palma, Mallorca - Spain

  • Upcoming Event

    HITEC MINNEAPOLIS

    Hospitality Industry Technology Exposition & Conference

    Minneapolis Convention Center

    June 17-20, 2019

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It's Black Diamond Time at The Lodge at Spruce Peak with dormakaba BLE Enabled RFID Electronic Locks

dormakaba 4h
MONTREAL, QC, CANADA - It's time to ski. When winter travelers want to go carving they head up to the East Coast's only Five-Star ski-in ski-out destination, The Lodge at Spruce Peak in Stowe, Vermont. With thousands of vertical feet of groomed slopes and a dozen lifts, The Lodge at Spruce Peak is a premier resort that offers luxury accommodations and amenities. That is why it installed dormakaba's Saflok Quantum BLE-enabled RFID electronic door locks to make hospitality smart and secure. dormakaba is a total solution provider for the hospitality industry. Its products include secure Saflok and Ilco electronic door locks. dormakaba is one of the top three companies in the global market for access and security solutions."Saflok's Quantum electronic locks work very well for Lodge at Spruce Peak. It is a very secure system, and the convenience and reliability of dormakaba's BLE-enabled RFID system is perfect for our guests," said Dan Rich, Director of Engineering at the Lodge at Spruce Peak. "We use dormakaba's RFID locks on entry doors, guestrooms, garage doors and other perimeter access points."The Lodge at Spruce Peak is a condo hotel with many ownership units. The property's guests rely on dormakaba's RFID access, while owners prefer to use dormakaba mobile access. "Our mobile app is ideal for our owners. They can enter their unit quickly when it is not being rented by using dormakaba's BLE mobile access to bypass the front desk. This lets owners enter their unit with their handheld's dormakaba mobile access credential," Rich said.The Lodge at Spruce Peak has approximately 300 units made up of the Lodge, Village Townhomes and homes. "Since we are a sport-focused destination in the winter we provide owners with plastic RFID coded keyring medallions to carry in place of a room keycard," Rich said. "dormakaba's lock equipment looks great on our doors and we can audit door locks and guest keys to verify room access if there is a question."Stephen Pollack, dormakaba vice president of marketing, said, "The Lodge at Spruce Peak does a great job of using all Saflok Quantum's security options. Their RFID key ring medallions are an effective way to secure guestroom keys and prevent loss for skiers, snowboarders and skaters. This safeguards the key they use to access their Lodge room, garage and secure public spaces. dormakaba's BLE-enabled mobile access capability also gives owners convenient personalized access to their units. It is a perfect fit for guests, owners and the property."dormakaba is a total solution provider for the hospitality industry. Its extensive product portfolio gives architects, developers and property managers creative and operational freedom with versatile technology design solutions. Its systems address the functional needs of any hotel type by controlling and monitoring access at every entry point. dormakaba's guest-centric solutions merge security with convenience to create a safer more welcoming environment that enhances the overall guest experience.About dormakaba dormakaba makes access in life smart and secure. As one of the top three companies in the industry, dormakaba is the trusted partner for products, solutions and services for access to buildings and rooms from a single source. With strong brands such as Dorma, Kaba and Best in its portfolio, the company and its numerous cooperation partners are represented in over 130 countries worldwide.dormakaba is listed at the SIX Swiss exchange, is headquartered in Rumlang (Zurich/Switzerland) and generated a turnover of over CHF 2.8 billion with more than 16,000 employees in financial year 2017/18. For more information about dormakaba USA Inc., please visit www.dormakaba.com.https://www.dormakaba.com/us-en/solutions/products/lodging-systems/lodging-systems-290050About The Lodge at Spruce PeakSpruce Peak is Vermont's most elevated luxury slopeside community. Located at the base of Stowe's iconic Mount Mansfield, it serves as the center of a uniquely Vermont mountain culture. Celebrating its 15th year, Spruce Peak has become a place where a close-knit group of more than 500 homeowners and members eat, drink, relax, play, and live. Spruce Peak sets the stage for memories; at its heart a charming, geothermal-powered Village Center that offers access to adventurous activities, with an intimate 450-seat performance arts center, an award-winning Bob Cupp-designed golf course and a nearly 10,000-square-foot outdoor ice rink. Central to the Village is The Lodge at Spruce Peak - Stowe's only ski in ski-out luxury hotel - and a members-only club with a refined and elegant 20,000 square-foot clubhouse. For those also seeking something more indulgent there is a pampering spa with outdoor pools and a fitness center, and locally inspired dining and retail destinations. Spruce Peak is an Audubon-certified sustainable community, inspired by our alpine location to be engaged stewards of 2,000 acres of preserved Vermont land. For more information, visit sprucepeak.com. Follow us on Facebook @SpruceLife and on Instagram @SprucePeak.
Article by Raj Singh

Top 3 Technology Trends Casinos Should Watch for at 2019 Oi Summit

Go Moment 5h
In Las Vegas today, only 34% of casino revenue comes from gaming. Taking a cue from these Vegas figures, casinos everywhere are looking for diversification beyond the gaming floor. They quest to convert non-gaming amenities like hotel room stays into profitable revenue streams. They compete for entertainment dollars. They want to offer the ultimate guest/player experience -- one that is exciting and seamless -- so guests keep coming back. They can do this by leveraging the latest technologies, on and off the gaming floor.To prepare for this kind of diversified revenue future, here are three top technology trends attendees at the upcoming 2019 Oi Summit -- the operational intelligence conference for gaming operators -- should dial into:Omnichannel communications access for the guestToday's casino guests have more touchpoints than ever: emails, phone calls, concierge desks, and member services, for instance. And yet, casinos haven't had much luck achieving utilization of their own apps. Data shows that 80% of players likely won't ever download a casino-branded app, and of those who download these apps, as many as 50% don't even ever activate it by logging in. To accommodate evermore curious, demanding, and impatient guests, casinos need to make communications easier. They need to have download-free solutions that bring all forms of communications into one simple and seamless two-way platform.This two-way platform both answers guest questions like daily earnings, real-time players' club point balances, and common guest services, but can also offer up services like effortless entry into new drawings or booking dining or ticket reservations. Players on a winning streak don't need to leave their seat to receive services or check on their room status. This kind of simple, omnichannel communication improves the guest's overall experience and encourages loyalty and repeat visits.Hyper-personalizationWe are now living in a world where we are targeted online based upon our searches and browsing behavior. While this form of targeting is supposed to personalize and improve the user experience, it often misses the mark. Consumers feel stalked and often complain about irrelevant ads or suggestions. Casinos are fortunate: they have had an opportunity to course correct the failings of mistargeting. Why? Because they have far more customer interactions -- touchpoints -- with guests who also spend more time with the casino than nearly all other kinds of businesses. These touchpoints allow casinos to collect data that they can, in turn, use to their benefit with a solution called hyper-personalization.Hyper-personalization utilizes the combination of technology and human interaction to refine and improve upon the guest experience. Smart, AI-powered technology can learn from and customize each subsequent guest interaction for particulars like language, dining preferences, housekeeping requirements, special occasion desires, reminders and alerts, spa and other entertainment bookings, and methods of communication. It can do this at scale, concurrently managing individual and groups, while interfacing with many PMS and rapid response systems.Until recently, the notion of managing tens of thousands, even millions, of hyper-personalized guest interactions simultaneously and in less than one-second would have seemed impossible. Today, powered by technology, this is absolutely possible. In fact, before 2019 concludes, the number of these interactions may even exceed one billion.Business intelligence for operations managementThe shifting casino revenue mix presents a data challenge. How is the casino to know what's working and what's not working among its clientele when the clientele and their motivations for visiting vary so vastly? Casinos have multiple data sources feeding their intelligence: gaming tables and machines, players club activity, hotel and resort, food and beverage, as well as other transactions. If casino resorts now earn more than 60% of their revenues from non-gambling activities, it's more crucial than ever that they analyze their businesses holistically. The solution lies in having and employing real-time intelligent insights. Insights provided by technology.Today, many of the new technology solutions that offer deep business intelligence are driven by machine learning which means each prior interaction informs and improves future responses. The heavy lifting of data science and analysis has been made easier by this machine learning, but it's hard for big operations to pivot away from decades-old legacy systems. The pressure of this change creates friction, and for this reason, expect the topic of how to extract and leverage business intelligence to improve and optimize total casino operations management to be an important one in this and future years ahead.Much like the entire hotel industry, the casino industry cannot avoid the marching drum of disruption. Diversification of revenue, the connected consumer, and big data all play a part, and casinos will feel challenged at an ever-faster rate. I'm betting that the house will win.Go Moment is a proud sponsor of the OI Summit and I will be presenting on Tuesday, March 5th at 3:15 pm during the Mobile Apps, Artificial Intelligence, and Guest Experience panel, as well as at the 4:15 pm Gaming Operations & Technology track.If you are heading to the OI Summit event and want to meet up, send me a message and let me know.
Article by Trish Leighton

Importance of Local SEO Ranking for Hoteliers

Vizergy 9h
Any business that has an actual physical location needs to put time into their local SEO. It is imperative, especially in the hospitality industry, for search engines to know where a property is located. There are several things you can do to ensure your property's location is known and that the information provided about it is reliable.1. Make sure the property address is displayed on the website.Is your property's address located in the header or footer of the website? Is there a contact page with the property's information, a map of the location and proximity to local attractions? If someone is searching for a hotel near a certain local attraction, the property's location itself will be the biggest influence for its ranking in the search results.2. Own and manage Google and Bing business listings.Google and Bing both show your business listing when someone searches for you. It's important to make sure that listing is owned and managed internally. These listings allow you to add photos, respond to reviews and edit information to keep it up-to-date. Vizergy allows its clients to manage Google My Business listings from their dashboard in the Vizergy Marketing System (VMS).3. Ensure UNAP is consistent across the Internet.UNAP stands for URL, Name, Address, and Phone Number. It's essentially a property's fingerprint or online identity. Search engines don't just look to your website and business listing for information about your location and services, they also scan hundreds of other sites and directory listings for information.If any of these listings are inconsistent, they don't trust the information and are less likely to show your property in search results. When running scans for clients, we often find incorrect information. It could be something as simple as one listing showing a local phone number and another showing a toll-free number or one listing having an address as Main Street and another as Main Blvd.The search engines have no way to know what is correct and wouldn't want to show searchers incorrect information, so they will just not rank you highly in search results. Keeping up with business listings and checking all online listings can be a full-time job.A good word of advice is to use a service like our Business Listing Lock to find a way to lock down your property's information across sites that search engines use for information. This way, if anything does change such as a domain name, phone number or address, you can change it in one place to push out across the web rather than manually finding and changing every listing.For more tips on how to rank higher on Google, download our Search Engine Optimization Fundamentals Guide here.
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DKN Hotels Partners with ProfitSword to Create Seamless Data Management and Transfer Process

ProfitSword 10h
Irvine, Calif. - ProfitSword, hospitality's premier developer of business intelligence and data integration software, has announced the implementation of its ProfitSage operational and financial reporting solution by DKN Hotels, one of California's premier hotel management companies. Providing hotel management, development and building services, DKN Hotels currently oversees more than 10 properties and now with the integration of ProfitSage into its data management and accounting process, can ensure the automated and accurate sharing of performance data from all locations in real time."When previously relying on a manual process to extract required analytical information from each property, our night auditors often spent countless hours having to compile and then re-verify the accuracy of data before it could be entered into our proprietary accounting software," says Ana Almada, vice president of operations at DKN Hotels. "We had first tried another solution to see if it could serve as an efficient and automated interface between the different PMS solutions and our accounting program, but found that an array of data inaccuracies essentially made the integration useless. With ProfitSage now in place that can be fully trusted to always provide up-to-date and accurate information throughout our organization. This new technology will allow us to realize higher NOIs for owners as we bring additional managed hotels into the DKN portfolio."Data that DKN Hotels can now instantly access includes details on market segments from reservations and sales, daily revenue and key revenue indicators, daily labor, transactions for expenses and even revenue from credit card purchases. With ProfitSage able to provide pre-set levels of access to specific data, DKN Hotels personnel can also be sure of their ability to quickly locate information that is relevant to their exact needs."One of the biggest challenges that hoteliers face is being able to identify an effective means of integrating all of the disparate systems that may be in use at any one property or across a portfolio of properties," says Paul Bennie, director of business development at ProfitSword. "This is especially true when it comes to business intelligence, where planning effectively critically relies on timely access to analytics from an array of platforms, departments, locations and personnel. We are honored to have been selected by DKN Hotels in order to overcome their data interface challenges, and are pleased that they now have a solution in place that is easy to use and always reliable in instantly sharing performance information the moment that it is needed."In addition to streamlining the integration and sharing of data, ProfitSage is also sought out by hospitality professionals for its industry-leading budgeting and forecasting abilities. Providing customized metrics and instant access to historical data, ProfitSage offers hoteliers the ability to forecast based on real-time changes to business patterns. With hotel profits subject to an array of external factors such as time of year, weather and upcoming events, ProfitSage further allows hoteliers to create multiple budget and forecast versions in order to account for 'what-if' scenarios, and ensure the highest possible level of business success.
Article by Adam Hoydysh

Don't Neglect the Bottom Line: Why Amenities Matter to Your Guests

Plum 10h
Within the modern hospitality climate, hotels are expected to offer a balance between high-tech and high-touch service, a personalized experience with data-backed insights, a share-worthy property aesthetic, mobile communications, luxury upgrades and so much more. And yet, a quick glance through TripAdvisor reviews will reinforce the understanding that, when it comes to hospitality, the bottom line is just as important as those more obvious elements of a guests' stay. You know what they say; the devil is in the details, and the guest experience is no exception.Gone are the days where travelers are simply looking for a roof over their head and a bed to sleep in. Whether traveling for business or pleasure, guests today crave an enhanced, novel experience that either encompasses all the comforts of home (and more) or allows them to indulge in uncommon luxury. What does this mean? Well, just as hotels need to invest in their property, their staff and their operational technology, they absolutely have to invest in their amenities.In fact, PwC's Consumer Intelligence Series Report on hotel brand loyalty revealed that room quality is the #1 reason both business and leisure travelers choose a hotel.Let's put this theory to work. In the first scenario, imagine you've checked-in to your hotel which features a modern, sprawling lobby, speedy self-service check-in and friendly, thoughtful staff. As you make your way to your room, you take in the surrounding view while a staff member tells you about an incredible restaurant on the property that you must try while visiting. Once you enter your room, you set aside your luggage and scan your surroundings. The room is clean and laid out nicely, but you're disappointed to realize there is no in-room coffee maker. As you make your way to the bathroom, you also notice that you've only been given one small bar of soap to be used between the sink and the shower. You shrug this off, kick off your shoes and take a seat on the bed to turn on the TV. Unfortunately, you only have access to 10 or so channels and none of them seem to be playing anything of interest. Naturally, you turn over to your phone to connect to the hotel Wi-Fi and scroll through social media, but the Wi-Fi seems to be spotty and pages simply aren't loading as quickly as they should. At this point, it's getting late and you realize you haven't eaten since the flight, so you skim through the room service menu and decide on a glass of Cab Merlot, steak and vegetables. Around 20 minutes later, you finally hear a knock at your door and intercept your dinner along with a cling-wrapped glass of wine.Now, let's consider a second scenario. Your check-in process remains the same, only when you arrive at your room you realize it's equipped with an in-room Nespresso as well as an in-room wine appliance. Your bathroom is decked out with high-end shampoo and body wash, and the TV even has complimentary Netflix. The Wi-Fi is free and fast, and you've even been provided with an in-room iPad to control features such as the TV, alarms, lighting and temperature. Even better? Rather than waiting for your glass of wine to arrive with dinner, you're able to serve up a glass immediately, using the in-room wine appliance.While the hotel in both scenarios manages to capitalize on a positive property experience, the first hotel is lacking in terms of in-room amenities. Sure, these might seem like minor details in theory, but let's face it, guests often judge a hotel by the amenities it keeps. Ask yourself -- if you were the guest, which experience would you be more likely to rave about to friends and family, or write a positive review about? Ultimately, those hotels which invest in high-end amenities are making a brand statement that modern guests are extremely receptive to, and which contribute to a memorable stay.After all, in an age where consumer loyalty is especially difficult to earn, it becomes more important than ever before for companies to go above and beyond in their delivery of customer service. For those hotels hoping to curate a more luxurious guest experience, this could mean:Complimentary pick-up/drop-off chauffeur servicePlum in-room wine on demandComplimentary Netflix or streaming service on a SmartTVExtra charging ports and/or an in-room iPadAlexa or Google voice-activated assistantPillow menuUltimately, paying mind to the bottom line to curate a seamless and thoughtful guest experience (throughout every touch-point) allows guests to feel comfortable and at home, while experiencing memorable luxury both in-room and on the property. While this may represent one piece of the guest satisfaction puzzle, amenities represent an important opportunity to invest in an enhanced guest experience and truly differentiate your hotel.
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Hotelhero - the online platform for hotel software is expanding its offer

Hotelhero GmbH 10h
Berlin - The enhanced Hotelhero online platform provides hoteliers with free tools to centralize the search for new hotel software. As of now, hotel software providers can offer their solutions on this platform without being charged any commission. Within the next three months, the number of software systems for hotels is expected to increase by more than 500. Hotelhero also assists hotels with the optimization of the existing systems and the evaluation of new technologies.Hotelhero was admitted into the METRO Accelerator powered by Techstars in November 2018, guided by selected experts from a pool of over 200 mentors, financed with up to 120.000 EUR and supported with METRO infrastructure, network, and know-how. "The right team spirit, dedication to the product and a customer-centric approach are the most important ingredients to become a successful startup... Hotelhero delivers on all three components, that's what we look for in founders joining our Metro Accelerator program," says Sylvia Dudek, Program Director of the METRO Accelerator. In close collaboration with selected experts and their customers, the team has enhanced its value proposition and business model during the Accelerator.The expert and client feedback have confirmed that hotels have lost track dealing with the many solutions, apps, and tools on the market. "With so many software options to choose from, hotels have increased difficulties to find and implement the ideal solution for their hotel", says Florian Montag, Co-Founder, and CEO of Hotelhero. "By searching for the right software solution, hotels waste unnecessary time, energy and money when they do not know, where and what to look for."To remedy this situation, Hotelhero has already listed over 100 software providers on the platform, and the team expects to add over 500 systems in the next three months. In the process, Hotelhero has discontinued the business model based on a provision from software providers. "We have decided to change our business model in order to guarantee the necessary neutrality which hoteliers expect from us", Montag explains. "In the near future, we will introduce new Premium- Features for hoteliers as well as for software providers which will go beyond the search for new technologies."With the opening of the platform for all hotel software providers, Hotelhero meets the demand of over 400 hotels already using the platform today: to display the entire hotel software market, to make the hotel software search process as simple as possible, and to provide tailored software recommendations based on what similar hotels use. "Thanks to Hotelhero, hoteliers get a good overview of the technologies they are currently using and can make educated and confident purchasing decisions when buying new systems", says Wilhelm Weber, Managing Partner of Swiss Hospitality Solutions.

How Avis Wants to Build Transparency in Corporate Travel

mycloud HOSPITALITY ·11h
Car rental giants are quickly becoming on-demand mobility platforms. Stronger analytics and data tools will help them to remain relevant in an age when business travelers have countless ground transportation options at their fingertips.
Article by David Millili

The Great Connector: The Hotel Mobile App

runtriz 11h
The mobile app was once a tool--a booking tool, primarily--and there was a time, albeit brief, when the industry thought the hotel mobile app might have run its course. Travelport notes that there "has been speculation about the decline in apps" but all data points toward more mobile app usage year over year. For travel companies, in particular, they note that in 2018, "82% of travelers were downloading the same or more travel apps than the previous year." Part of the shift toward mobile apps has to do with the steady increase consumers' trust in mobile as a safe and effective place to handle transactions. Nearly half of travelers say they are comfortable researching, booking, and planning travel via a mobile device, according to a report by Google and Phocuswright. However, just as crucial to the resurgence of mobile apps is the fact that apps were repositioned as more than a one-trick pony; apps have evolved from a tool into a portal through which hotels can deliver the guest experience. Booking, check-in, room service, chat, check-out, housekeeping requests, restaurant and spa reservations, concierge information, and so forth. But because they are more streamlined than bulkier websites, Criteo reports that mobile apps have five times the conversion rate than that of mobile sites.The fact that they have higher conversion rates is only one among many aspects of what make mobile apps a key element of digital strategy. Mobile apps, when used to their fullest potential become the great connector between the hotel and the guest. The app delivers on the experience that the guest wants from the hotel, and it communicates guest needs back to the hotel. Apps connect with the PMS. Connect with F&B and housekeeping. (1Check reports that their housekeeping app has resulted in a 7%-8% increase in productivity per housekeeper and improved efficiency 35%, notes Forbes.) They connect with channel management software. And offer messaging--quite literally serving as the mechanism through which guests communicate with property staff.According to Hotel Technology, the top three smart features travelers want from a hotel as of October 2018 are digital check-in, followed by keyless entry, and pre-set room conditions (temperature/lighting). Further, Facebook notes that 54% of social media users say they prefer messaging platforms to email, phone, and online chat. Guests want an immediate connection with hotel staff. They desire a frictionless experience, uninterrupted by things they know can be accomplished digitally, and they want to know exactly where to go to do it--the app.Think of the mobile app as the right arm of core hotel technology (the PMS) and the left arm of the hotel personnel, a way of connecting central technologies and essential staff with the guest (and vice versa) that influences every touch point of their experience. It is the portal through which the modern guest experience is delivered, connecting the digital and physical world, allowing guests to move through their stay with ease. Apps play a new, profound role, which underpins retention in mobile app usage. Localytics found that just a few years ago app retention was low (35%) and churn was high (65%), but in early 2018, retention (those who continue to engage after one month) and churn (those who do not) were both nearing 50%.Mobile apps improve one-way guest service--from hotel to guest. They increase engagement, the two-way dialogue that cultivates an emotional bond that will keep guests coming back to a property. But they also go a step further. Mobile apps are omnidirectional--allowing guests to communicate numerous needs nearly simultaneously via one streamlined portal (available across multiple devices whether a mobile device or in-room tablet) while still engaged in their experience and, at the same time, allowing hotels to receive those needs efficiently across various systems. Further, the efficiency gained by staff with mobile apps at their disposal furthers their ability to offer proactive, personalized service, whether because they aren't relegated to a desk handling check-ins or because communication is simplified.To get the full benefit the mobile app offers the hotel ecosystem, hoteliers must look beyond implementing mobile apps as transactional or as simple guest service tools. They are, of course, both. But viewing mobile apps as a crucial point of connection between the guest and the property--a dynamic portal through which essential aspects of the experience occur--will empower apps with the far-reaching impact they can have. Guest retention and revenue follow naturally.
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Fuel Travel integrates keyless entry into mobile app

Hotel Management ·11h
Fuel Travel upgrades its white-label app for independent and boutique hotels by integrating its Fuel mobile app with Assa Abloy Hospitality. The integration of Assa Abloy’s mobile access solution into Fuel’s mobile app allows for safe, secure mobile key access for guests.

Key Trends Uncovered in Sojern's 2019 Report on Travel Advertising

mycloud HOSPITALITY ·12h
The evolution of how consumers search and book travel online has created a digital ecosystem which can be extremely difficult for marketers to navigate. In our latest State of the Industry: The 2019 Report on Travel Advertising, we surveyed more than 600 travel marketers around the world to better understand the challenges and successes they face in navigating the complex, and ever-changing, travel advertising landscape.

Airline Hotels installs new accounting software at 9 properties

Hotel Management ·12h
Airline Hotels upgraded its financial system to Aptech Computer Systems’ PVNG Enterprise Hotel Accounting Software at nine properties. Airline Hotels is a second-generation, family-founded hospitality company based in Saskatoon, Saskatchewan. The browser-based PVNG hotel-accounting software simplifies accounting operations and safeguards data in the cloud.
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dailypoint Announces Data Cleansing Technology Partnership With protel

Toedt, Dr. Selk & Coll. GmbH 21 February 2019
Munich - Central data management platform dailypoint and protel hotelsoftware GmbH, provider of world-class property management systems (PMS) and a groundbreaking Hospitality Platform, today announce a new data cleansing service that will allow protel customers to automatically clean, correct, and de-duplicate their guest profiles within their protel PMS.dailypoint's patent-pending and fully automated cleaning method reviews all key data points, merges duplicates, corrects mistakes from human errors and ultimately creates a single profile for each guest. The clean data is then pushed back to protel and stored in dailypoint so that all data is up-to-date across sources. dailypoint creates guest interests and preferences based on the consolidated data sources such as the PMS, the hotel website, email newsletter, guest questionnaires and many others. "In a recent study, we found that 68% of guests had more than one profile stored in their PMS, and 14% had more than four profiles. dailypoint's new data cleansing service will reduce these duplicates and ensure that all data is accurate, both within the protel PMS and within dailypoint's CRM and central data platform. We are excited about this partnership because it will allow hotels access to clean data for better analytics, more personalized sales and marketing, and smarter business decisions," says Dr. Michael Toedt, Chief Executive Officer, at dailypoint."The hotel industry has woken up to the fact that the business who has unified, centralized, real-time accurate and relevant guest data at their fingertips can do the most effective marketing. So ultimately they will continually win that guest's loyalty and their business. So it makes more sense now to deploy automated services which guarantee this data is fresh, accurate and relevant. We are delighted to partner with dailypoint on our protel.I/O platform, making their data-cleansing solution available to all customers via the vendor-neutral protel Services Marketplace." explains Pete Simpson, SVP Business Technology, protel.Hotels interested in this data cleansing service can get in touch with dailypoint here.About protelprotel is the hotel PMS and platform pioneer with over 14,000 hotel customers in 90+ countries. protel's new enterprise hospitality platform - consisting of an enterprise service bus called protel.I/O and a multi-hotel solution called protel CENTRAL - is a breakthrough for the industry. It's the only technology that allows hotels with multiple integrations to aggregate all specialist technology behavior to a central level, thus creating a secure, vendor-neutral, open infrastructure to store, access, integrate and use their data from any guest touchpoint in real time. As a result, hotel CEO's, CIO's and CMO's can take control of their technology infrastructure and create best of breed ecosystems that deliver best-in-class guest experiences. protel's global headquarters were established 24 years ago in Dortmund, Germany and U.S. headquarters are in Atlanta, Georgia.Browse the protel Services Marketplace: www.protel.io
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Forecasting the Oscars with Revenue Science

mycloud HOSPITALITY 21 February 2019
And the Oscar goes to…revenue science for powering predictive analytics and profitable decisions As a lifelong movie geek, I look forward to the Academy Awards each year with eager anticipation. While some of the most deserving films rarely get enough Oscar cred, there’s no denying the star-studded grandeur, historical significance, and cinematic lovefest of Hollywood’s biggest night.

The Hidden Benefits of Restaurant POS Software

Modern Restaurant Management 21 February 2019
POS systems are the unsung heroes of the retail and restaurant industries. Though often overlooked and undervalued, these systems are the key to a smooth running and efficient operation.Modern-day POS systems let owners effectively manage their businesses. Newer POS software boasts of speed and come with a variety of functions that allow companies to monitor the different aspects of their venture in a single dashboard.

Our journey to hospitality technology Nirvana

By Pete Simpson
Hotel technology has seen some amazing progress - though it may seem to be in a state of chaos at the moment, writes Pete Simpson. In this article, he makes a compelling case for coming together to build an "Enterprise Hospitality Framework" that would allow the industry to extend the hospitality eco-system beyond the confines of the hotel, and deliver amazing, targeted, data-driven recommendations and offers to customers. To make this happen, he says, it will require fearless vendors and the combined voice of the hotel chains.

What's on the minds of 600+ travel marketers? Personalization - and Facebook

PhocusWire 21 February 2019
A substantial survey of more than 600 travel marketers from 46 different countries has identified personalization and social media as two key areas top of mind for advertisers as they start off 2019.

ATPCO boosts retail solution with complete integration of Routehappy

PhocusWire 21 February 2019
ATPCO says its full integration of Routehappy products and staff is boosting its retail solutions and driving future innovation.

Mobile travellers expect hotels to be connected

mycloud HOSPITALITY 21 February 2019
Mobile phones have been around for decades, but now they’re faster and smarter than ever making them indispensable when it comes to organising our lives. It’s no different with travel: from planning and booking, to actually experiencing new places, mobile technology helps people access the information they need, when they need it.

Hilton Hits the Mark on Direct Bookings, Loyalty

Hospitality Technology Magazine 21 February 2019
During Hilton Worldwide Holdings Q4 2018 Results Earnings Conference Call on February 13, 2019, President and CEO Chris Nassetta revealed that 75% of Hilton's overall business come from its direct channels. In particular, its web channels represent about half of that 75%, and between 40-50% of its web channel traffic comes from the company's mobile app which is growing at a "pretty astronomical rate."

At IHG, All Roads Lead Back to Concerto

Hotel F&B 21 February 2019
During InterContinental Hotels Group Q4 2018 Earnings Conference Call on February 19, CEO Keith Barr spoke to investors about some of the technological progress the company has made in recent years. In particular, Barr spoke about its new Guest Reservation System and its cloud-based technology platform IHG Concerto.

Expedia Partner Solutions builds partner program for tech companies

PhocusWire 21 February 2019
Expedia Partner Solutions (EPS) has launched a Certified Technology Partner Program to forge closer relationships as well as deploy services faster.

Unit-Level Hotel Marketing: P&L Reveals Changes In Department Functions

mycloud HOSPITALITY 21 February 2019
Technology, online intermediaries, social media, revenue management software, shared-services, and the proliferation of market intelligence reports have reshaped the way hotel Sales and Marketing Departments conduct business.

Hotel of the Future Here Today

Hotel Online 21 February 2019
Located in the city of Hangzhou, 170 km southwest of Shanghai, Alibaba Group Holding Ltd sited their first futuristic hotel, it is called 'FlyZoo', the leading-edge property is within walking distance of Alibaba's headquarters.

Egencia Debuts New Travel Management & Booking Features

mycloud HOSPITALITY 20 February 2019
Egencia unveiled a trio of features for its global business travel platform on Wednesday at the Business Travel Show. COO Mark Hollyhead told BTN each feature was the product of Egencia's overarching digital strategy that has focused on data integrations to provide new solutions to benefit both the corporate client but also provide more business value to Egencia's supplier partners.
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IDS Next Enters 2019 on a Wave of Sales Growth

IDS Softwares 20 February 2019
IDS Next, a leading global provider of next-generation technology solutions for the hotel industry, today released its impressive list of company sales and accomplishments across the world, having closed 39 deals in January alone.As a pioneer in emerging markets, IDS Next demonstrates unrivalled domain expertise and creates solutions that assist hotels in increasing revenues, optimizing costs, and exceeding operational and guest engagement goals. For decades, IDS Next has been at the forefront of innovation. They provide leading-edge technology to all hotel market segments, from enterprise to single property, with offerings that include highly integrated hotel management software, restaurant management software, central reservations, hotel channel management, and mobile apps."For 2019, we project another strong year with increased emerging markets growth and market share," says Binu Mathews, CEO of IDS Next. "We set aggressive goals, and our team did an amazing job executing the plan. We're honored to be trusted by a rapidly increasing number of hotels looking for an innovative property management solution that not only meets their operational needs, but also drives guest engagement and optimizes profits."In January 2019, IDS Next achieved sales in the following regions:Successfully closed 26 deals in India including the 120-room Royal Hometel & Suites Hotel (Sarovar Hotels)Signed 2 deals in Sri Lanka at Pearl 111, a luxury cruise ship and Liyya water villaSigned deals in Nepal with Himalayan Front Resort, Hotel Diyalo Private Limited and Aagantuk Resort Pvt. Ltd.Signed 5 deals in the Middle East, including a 305-room Royal SwissSigned deal in Ethiopia with Melka Plaza Hotel, Addis AbabaSigned a deal in Arusha, Tanzania with Escarpment Luxury LodgeSigned a deal in Kenya with Ciala Resort, KisumuIDS Next software and technology solutions are trusted by over 4800+ hotels in 40 countries across South Asia, South-East Asia, Africa, Middle East, Sri Lanka, the Maldives and Oceania. With decades of experience, IDS Next sees no barriers to how far they can grow to become the number one most preferred hospitality technology vendor worldwide.To learn more, please visit www.idsnext.com.

Saving the environment, one 'thing'at a time: The Internet of Things and sustainable hospitality

By Florian Kriechbaumer
The majority of energy related activities in hospitality fall under the remit of engineering and facility management teams, whose approach is no longer limited to mechanical and physical activities, but needs to be driven by technology, connectivity and data. As INTEREL's Florian Kriechbaumer explains, this presents numerous opportunities for the Internet of Things to come into play.

Egencia Launches Breakthrough Platform Updates That Unlock Previously Untapped Business Travel Value

Egencia 20 February 2019
Bellevue, Wash. - Egencia, business travel from Expedia Group, announces at the Business Travel Show the addition of three groundbreaking, customer-centric features on its global business travel platform, designed to enhance customer experiences, business value and employee care.Egencia launches Hotel Conversations, an industry-first feature that enables seamless, two-way communication between business travelers and their hotel at the touch of a finger. Business travelers now have the flexibility to ask questions, confirm details, and share updated travel plans at any step of their journey through the Egencia app. For instance, a business traveler can now easily request a late check-in in real time when a flight is delayed or even specify pillow type to make their stay more comfortable. Hoteliers can also proactively contact their guests, sending a warm welcome message or offer additional services such as treatments ahead of arrival, enabling them to enhance the customer experience before they have stepped into the lobby."Egencia Hotel Conversations will revolutionize the way hoteliers and business travelers interact with each other from the moment a booking is made, says Michael Gulmann, Chief Product Officer at Egencia. "We've seen conversations double over the last few months[1] clearly indicating that this was a previously untapped value proposition in business travel."Advancing travel programs for both the business and the business traveler is Egencia Air and Hotel packages - another industry first made possible by the unique capabilities of Expedia Group and its relationship with hoteliers. By selecting a packaged air and hotel deal, companies benefit from a lower overall trip cost while business travelers unlock access to more top-rated hotels that may otherwise be out of policy. Once business travelers book their flight, they will see recommended special rate hotels available to book immediately or within 10 days.With duty of care front of mind for all companies, travel managers already rely on Egencia Traveler Tracker to instantly see where their employees are in the world and support travelers during unforeseen situations. Now the latest update includes the option to search a larger geographic area through region search. With this new feature, travel managers can simply draw a circle or square over the online map to see if any of their employees are in an area showing a deep freeze or cold wave for example.For more information, please visit Egencia.com.[1] Data time period: October - December 2018
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Measuring And Making The Most Of Consumer Data

EyeforTravel 20 February 2019
Virtually every consumer-facing travel brand is capturing critical data constantly from their site visitors but many are struggling to maximise its value says EyeforTravel and Datumize's new Understanding Customer Behaviour Through Demand-Based Analytics white paper. This is because of the reams of information that are being constantly created across multiple channels and the need to be always on and live. These factors often prevent travel companies from getting down to the key metrics that matter and being able to fully extract and study them."Travel companies normally only have access to converted sales and aren't able to track all the requests that customers are making though channels," explains Datumize's head of marketing Carlota Feliu."Some of them they can do tracking , for example, through their own website. But the vast majority they are not capable of tracking this data with the technologies they are using. Everything that you want to do in demand forecasting starts with good data and good knowledge of your customers - without this, you won't be able to understand demand, predict it, or increase it," says Feliu.She points to several key areas where brands can start to interrogate their data:Inventory: Do you have the right offer at the right price in each area?Availability: Do you have the stock available to action all requests, and in the right price range?Experience: Are all software links in the chain performing as they should for a quick, smooth booking?Vueling Airlines, a Spanish, low-cost provider, has around five million search queries a day, 50% of which come directly from customers and 50% from online travel agencies and other tour operators. But since its business goal is to answer all enquiries for a flight in a second or less, it was struggling to store and make use of all this demand data.Jonathan Guerrero Corcho, innovation manager, explains that a Datumize solution - which monitors everything without adding any code to the main process or slowing anything down - means that the business can now understand more which kinds of routes and dates are most in-demand, with negligible noticeable effects to end users."We can see if a route is being asked for more times than we are operating on for those days and we can not only adjust the current schedule but we can adjust the next schedule," he says. "We can say 'this route is better to operate on Tuesday than Monday, as the numbers are saying that this route is more requested on Tuesday.'"This kind of learning is particularly important for a business that does not operate the same flights each day, but a limited number of times a week.For more case studies of brands that have driven performance gains from better utilisation of data, download the free white paper now.Demand-based analytics promise a step-change in travel brands' capabilities, unlocking huge insights that will allow brands to better target consumers, build superior products and adjust faster to changing patterns. To understand how to unlock the value contained in demand-based data, download the Understanding Customer Behavior Through Demand-Based Analytics white paper now! It includes:Real-world examples and case studiesIndustry survey dataData-based techniques and areas of focus that can improve business performance immediatelyExpert insight.This white paper features insights from:EuropcarIHGThe Travel CorporationThomas Cook Hotels & ResortsVuelingClick here to download your copy of the white paper for free!

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