14 June 2017

Luxury five-star Rosewood Abu Dhabi delivers outstanding service with latest mobile app technology by Xn protel

Luxury five-star Rosewood Abu Dhabi makes service stand out with the latest mobile app technology from Xn protel that gives guests access to a range of different services throughout their stay.

  • Luxury five-star Rosewood Abu Dhabi makes service stand out with the latest mobile app technology from Xn protel that gives guests access to a range of different services throughout their stay. Luxury five-star Rosewood Abu Dhabi makes service stand out with the latest mobile app technology from Xn protel that gives guests access to a range of different services throughout their stay.
  • Luxury five-star Rosewood Abu Dhabi makes service stand out with the latest mobile app technology from Xn protel that gives guests access to a range of different services throughout their stay. Luxury five-star Rosewood Abu Dhabi makes service stand out with the latest mobile app technology from Xn protel that gives guests access to a range of different services throughout their stay.
  • Luxury five-star Rosewood Abu Dhabi makes service stand out with the latest mobile app technology from Xn protel that gives guests access to a range of different services throughout their stay. Luxury five-star Rosewood Abu Dhabi makes service stand out with the latest mobile app technology from Xn protel that gives guests access to a range of different services throughout their stay.

  • Rosewood Abu Dhabi is set to revolutionize the hotel guest experience with the launch of the Neorcha myHotel mobile app. Giving guests direct access to a range of hotel services throughout the guest journey, from pre-arrival to post-stay.

Global hospitality management software company Xn protel Systems and Neorcha today announced that Rosewood has implemented the Neorcha mobile application in its brand-new Rosewood hotel in Abu Dhabi. The application creates guest loyalty and encourages direct bookings and upsells, before, during and after the guest's stay.

Rosewood Abu Dhabi is the brand's first presence in the United Arab Emirates. Defining new standards, this five-star hotel offers locals and tourist a distinct and personalized luxury lifestyle experience in the heart of the city. Rosewood Abu Dhabi features 154 spacious guestrooms and 35 luxurious suites offering dramatic views of the Arabian Gulf and the Abu Dhabi skyline.

With a warm and sophisticated residential style, this 34-story tower offers a unique interpretation of Middle East architectural elements with comfortable furnishings and warm color palettes representative of the region's rich history.

As strategic partners, Xn protel Systems and Neorcha help hotels deliver exceptional guest experiences. The Neorcha myHotel mobile app (iOS, Android, BlackBerry) is a fully native application that provides additional functionality for in-room hotel technology, which can be used on a guest's own mobile device, or on provided in-room devices. It integrates with the property's hospitality systems and, with connection to the PMS, provides a wider range of functionality to the guest's mobile device.

Ravi Veerasawmy, CHTP | Director of Information Technology, Rosewood Abu Dhabi said: "We sought out the latest technologies for Rosewood Abu Dhabi so that we can provide our guests what they need, where and when they want it. Exceptional guest experience is paramount for us.

Ravi continues, "We are looking forward to working with Xn protel and Neorcha as they provide the right technology, knowledge and support for our business."

Emmanuel Clavé, VP Gulf Countries and India, Xn protel Systems comments: "We are delighted to have been selected by the luxurious Rosewood Abu Dhabi for our product myHotel by Neorcha. The myHotel app is providing the latest in technology integration to all their guests, using an in-room device or their own personal device; whether Android or iOS."

Roger El Khoury, Managing Director of Neorcha commented: "We are delighted to introduce the Neorcha myHotel mobile app to the discerning guests of the Rosewood Abu Dhabi and to provide them with a range of hotel services at the touch of a button. Through our strategic partnership with Xn protel Systems we look forward to introducing many more hotels to our technology which is designed to enhance the guest experience and improve guest loyalty."

About Rosewood Abu Dhabi
Offering 5 authentic dining restaurants with cuisines from around the world and 5 lounges guests can enjoy an exclusive dining journey. The property also encompasses Sense, A Rosewood Spa with 9 treatment rooms including two traditional Hammams', a state of the art Fitness center open 24 hours a day and for the little ones Rose Buds. Stunning views of the Abu Dhabi waterfront await you at the hotel complex which provides a sophisticated environment for both business and leisure. As with every hotel in the collection, Rosewood Abu Dhabi encompasses Rosewood's A Sense of Place® philosophy by reflecting the culture, history and geography of its location.

About NEORCHA
Enabling hotels of any size to deliver best-in-class customer service, delivered through unique mobile platforms, NEORCHA's mobile solutions seamlessly integrate with hotel CRM, PMS, CRS, and POS systems, and can be fully customized to unique hotel brand standards and guidelines.

NEORCHA's leading technology solutions for the hospitality sector include the myHotel App – enabling hotels to maximize their guests' experience by providing access to a range of services including pre-arrival arrangements, concierge services, destination information and express check-out. myCheck-in, is a mobile solution that provides a stress-free, fast and efficient check-in experience, and myDining App, is a restaurant iPad solution that features menus, promotions and an online ordering facility.

Inspired by the power of data, NEORCHA, which was established in 2012, combines its mobile and hotel sector expertise with a commitment to understanding their customers' needs.

NEORCHA works with a range of hotels across the Middle East and Europe including Rotana Hotels group, Millennium Hotels MEA, One to One hotels and Rocco Forte Hotels, as well as with a number of restaurants including The Cellar in Qatar, Rodeo Grill in Abu Dhabi and Benihana in Dubai.

Xn protel Systems

Xn protel Systems is a global hospitality management software company specializing in property management, central reservations, point of sale and activity management solutions. Our business-critical, highly functional, cloud-native and open systems provide the latest technology and flexibility. They help world-class hospitality companies in over 50 countries to optimize revenue generation, simplify service operations and enhance the quality of guest communications.

We are committed to:

Creating open systems. Working closely with our customers and partners we adopt industry standard protocols to break down traditional integration barriers. Creating truly open, flexible solutions that support guests" growing appetite to be more in control of their stay.

Developing cloud-native products. Our newest technologies are born in the cloud. That means our customers benefit from the latest innovations, can take full advantage of mobile and achieve a lower cost of ownership.

Being easy to do business with. We understand the frustration that comes with unresponsive and inflexible suppliers. We"re not like that. And we don"t take our customers for granted. A customer-centric approach is in our DNA, from preparing quotations through to resolving support calls.

Our next generation, global solutions are backed by outstanding customer service and support. Our dedicated team of highly experienced hotel, hospitality and technology experts work hard to understand customers" needs and the issues they face. Located across our extensive network of offices, our specialists provide the best advice, solutions and support to make sure customers meet the needs of local markets and achieve their business goals.

The Company was formed in the UK in 2002, as Xn Hotel Systems. It was then renamed in 2015 as Xn protel Systems when protel hotelsoftware became a shareholder.

Visit www.xnprotel.com for more information


Neorcha Mobile App

Utilize the power of mobile to give guests more control and choice during their stay. Retain guest loyalty and encourage direct bookings and upsells, before, during and after their stay. A mobile application that provides additional functionality for in-room hotel technology, which can be used on a guest’s mobile device. It integrates with hospitality systems and, with connection to the PMS, it provides a wider range of functionality from the guest’s mobile device. View Document - 654 KB


Property TechnologyGuestroom TechnologyMobile MarketingMiddle EastUnited Arab EmiratesAbu Dhabi

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