Cloud5 Streamlines Guest Engagement with Volara Partnership

CHICAGO -- Cloud5 Communications, hospitality's #1 communications technology and services platform, is partnering with Volara to offer WiFi powered voice-based guest engagement for hotels and resorts. The partnership is a natural extension of Cloud5's holistic hospitality communications platform designed to deliver an exceptional stay experience for today's always-on hotel guests. Cloud5 will be showcasing Volara in booth 1029 at HITEC 2017 in Toronto next week. To schedule an appointment, click here.

Automated guest engagement is disrupting guest services, demanding hotels and management companies to rethink how they connect with and serve clients on the guests' medium of choice.

"Cloud5 provides the backbone of the hotel engagement infrastructure," said David Berger, CEO for Volara. "Together, Volara and Cloud5 provide a streamlined solution for hotels to service guests and build loyalty."

Imagine the convenience and cost savings of handling guest requests, inquiries and greetings automatically on the prompt of your guest's voice. Volara provides device agnostic guest engagement software running on hardware like the Amazon Echo that is fully customized to each property. For guests who want immediate answers simply without calling into the front desk, Volara offers a quick and frictionless guest-aware solution.

Service applications include:

• Personal greetings from the hotel general manager or host of an event
• Curated recommendations directly from the hotel concierge
• Requests routed directly to the appropriate member of hotel staff
• In-Room controls powered by voice

You can find Volara's software deployed today at hotels across the country, including:

• JW Marriott, San Antonio, TX
• Hotel EMC2 by Marriott, Chicago, IL
• TheWit Hotel by Hilton Doubletree, Chicago, IL
• Kimpton's Alexis Hotel, Seattle, WA
• Marina Del Rey Hotel, Marina Del Rey, CA
• The Wayfarer, Santa Barbara, CA
• Hotel Walloon, Walloon Lake, MI
• Acme Hotel, Chicago, IL

"We're excited to partner with Volara to offer hotels the one-stop convenience of advanced converged data and telephony services, plus guest engagement," said Mark Holzberg, Cloud5 Communications Executive Vice President and Chief Commercial Officer. "Automated guest engagement solutions are a natural extension of the hotel network that Cloud5 can effectively deliver to our hotel clients, enabling them to build better, longer guest relationships, eliminate negative reviews and increase revenues."

Source: Cloud5 Communications

About Volara

Volara is the provider of custom voice-based solutions to the hospitality industry. Named a TechOvation semi-finalist by Hotel Technology Next Generation (HTNG) and an Alexa Enterprise Agency by Amazon, the only such agency focused exclusively on the hospitality industry, Volara's proprietary software creates a hotel business tool atop the leading hardware and natural language processing platforms. Volara's proven best practices enable high utilization rates and an optimal guest experience, ensuring hotel guest engagement is personal and remarkable. Volara enables hotels to serve guests more efficiently and subtly influence their behavior while leaving them with a warm feeling toward the brand. For more information, please visit www. volara.io.

About Cloud5 Communications

Cloud5 is the leading IT and communications solutions and services provider for customer-centric brands across the Americas. The company's fast, reliable Internet solutions and flexible voice systems enhance the guest experience at more than 5,000 hotels across the United States, Canada and CALA. Cloud5's award-winning Contact Center combines innovation with skilled agents to deliver white label hotel reservations, sales, guest relations and service that add value across any channel. The company's comprehensive Managed Services support all the technology-related components of a successful hotel operation and act as an extension of a property's IT department. For more information visit cloud5.com or call 877.241.2516.

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