FCS Messenger V1.3 Release Maximises Hotel Staff Communication Efficiency and Security

Singapore – FCS Computer Systems, a leading global provider of comprehensive hospitality guest services applications and solution design services, has unveiled FCS Messenger V1.3, the latest version of its advanced hotel staff mobile communication app. This innovative mobile solution ensures the instant and secure transmission of task details and updates across a hotel property and its various operational departments. Compatible with both iOS and Android devices, the latest version of FCS Messenger ensures that employees are able to effortlessly connect with each other via a push-to-talk walkie-talkie style platform that also offers the ability to seamlessly store and retrieve message information whenever needed.

"Effective staff communication is such a vital component of running an efficient hotel, reducing costs and ensuring guest satisfaction that we wanted to ensure customers are able to fulfil all of their communication needs through the use of a single mobile app," said William Choo, Product Manager for FCS Messenger. "The latest enhancements to FCS Messenger build off of a proven platform already recognised for enhancing task-related communication, yet goes a step further by adding features designed to ensure that no message or task detail is overlooked or misunderstood."

Never Drop the Ball on Staff Communications

Vital to FCS Messenger's ability to offer superior value, as opposed to traditional walkie-talkies or competing mobile apps, is its ability to record and play back previous conversations. Able to be effortlessly stored and retrieved at any time, staff communications via FCS Messenger ensure a high level of message and task clarity by allowing users to replay conversations in order to guarantee accurate interpretation. Any need for further information can be instantly addressed by using push-to-talk to contact the appropriate person, no matter where they may be located. 

FCS Messenger also stands apart in its ability to provide a push-to-talk group chat feature that allows users to simultaneously speak with other staff members at the same time, allowing for far greater efficiency in disseminating task updates and general responsibility issues. Able to serve as a standalone solution, FCS Messenger can now also be integrated with FCS Connect, FCS Housekeeping and FCS Engineering mobile apps in order to further boost task completion efficiency and accuracy for guest service, housekeeping and hotel maintenance departments respectively. The solution also works to guarantee the secure transmission of any communication by solely operating on a hotel's private network, ensuring that only those authorised by management are able to gain access to potentially sensitive information.

For more information on the full benefits of FCS Messenger V1.3, please visit www.fcscs.com/messenger/.

About FCS Solutions

FCS Solutions is a leading global hospitality technology solutions provider with more than 40 years of experience, offering an extensive portfolio of integrated products used by over 2,000 hotels in 56 countries.

Their latest product, FCS1, is the ultimate cloud-based solution for the modern hotelier, combining the best of FCS' hospitality solutions into one easy-to-use solution covering cleaning and service delivery, incidents and complaints, and facility maintenance.

FCS1 enables hotels to create an operational management solution unique to their needs, and seamlessly integrates with their preferred PMS or third-party solution via open API - allowing hotels to optimize their daily workflow, stay on top of all tasks, and make data-driven decisions to utilize resources effectively.

Major hotel chains across the world, as well as independent properties of different sizes, have approved and implemented FCS1 as their preferred solution, demonstrating the wide adoption and effectiveness of FCS1 in meeting the diverse needs of the hospitality industry. For more information, visit www.fcshub.com.

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