As soon as a guest gets to their room, they can simply say "Alexa, ask the hotel for two more towels," or "Alexa, ask the hotel to come clean my room." When a service is requested, a message pops up at the front desk with the guest room number, and staff members can easily fulfill. For frequently asked questions like checkout times, Wi-Fi password, restaurant hours and other questions the hotel is typically asked, the responses can be loaded into the Runtriz platform so that Alexa can respond immediately. These questions and requests would normally require a guest to call or stop by the front desk. Now, with the Runtriz platform and Alexa, guests have a fast, convenient way to access the information they need while also saving hotel staff time. Properties can even add responses to additional questions at any time through the Runtriz Platform.
Housekeepers and other hotel staff may use Alexa to quickly communicate room issues or maintenance that needs to happen in a room back to staff.
"Artificial intelligence and voice activation will play a critical role in the hotel industry as we look to the future," said Ron Pohl, Chief Operations Officer and Senior Vice President of Best Western Hotels & Resorts. "We have already seen a significant improvement in guest satisfaction scores of the Runtriz platform. The addition of the Amazon Dot at our properties will take the guest experience to a whole new level."
"We continually strive to help hotels provide a memorable, convenient, and amazing experience to their guests when staying at a hotel," said Alonso Vargas, President & Co-Founder of Runtriz. "The Runtriz platform empowers travelers to easily find what they're looking for by adapting to user behavior and preferences across all digital and voice channels."
"Customers tell us they enjoy interacting with Alexa at home, and want to have the same convenient, easy to use experience while traveling," said Daniel Rausch, Vice President, Amazon. "We're excited to work with Runtriz to help hotel guests enjoy voice-enabled experiences, from accessing hotel information to ordering more towels, simply by asking Alexa."
The Runtriz platform powers digital and mobile experiences for more than 1,000 hotels globally and now offers Alexa voice integration to all of its clients. For more information go to www.runtriz.com.
Runtriz delivers magic moments utilizing an open guest service platform that enables guest service amplification. We strive to enhance both the staff and guest service experience to optimize their time. With over 2000 hotels in 120 countries covering 50 + languages, Runtriz has the knowledge and experience to support your hotels' digital and guest engagement goals. We help our partners increase guest service results be delivering what today's guests want. For more information, or to request a demo, please visit runtriz.com.