The Time Nyack Hotel Enables Guest Service With Amazon Alexa

Dream Hotel Group selects Volara to provide the software that manages voice-based interactions with guests

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7 December 2017
Volara Provides First Voice-Based Guest Engagement Solution for the Hospitality Industry

NEW YORK, NY – The Time Hotel in Nyack, New York, is engaging guests with Amazon Alexa. With a fresh new take on hospitality, the Dream Hotel Group, which operates The Time Nyack, chose Volara to provide the software that manages voice interactions with their guests.

Planning your wedding? Thanks to this new technology, The Time Nyack now offers brides and grooms a chance to welcome their wedding guests with a personal greeting in their own voice over the Amazon Echo Dot. Hosting a corporate retreat? The Echo Dots at The Time Nyack can share an in-room welcome in your CEO's voice with your entire team to get them excited and engaged.

Every guest can have the services of the hotel - whether concierge, housekeeping or valet - at the tip of their tongue. Next time you forget your toothbrush, there will be no need to pick up the phone. Just ask Alexa.

"The Time Nyack brings modern amenities to a boutique hotel environment in the heart of the Hudson Valley The Volara-powered Amazon Echo Dot devices found in our guest rooms are well equipped to handle guest requests, like helping them find local restaurants, music, amenities and events," said Christian Cooper, Vice President of Information Technology at Dream Hotel Group. "Volara's software not only allows us to manage the voice interactions with our guests, but also to route requests to the appropriate member of our staff."

"Volara is thrilled to be partnering with Dream Hotel Group to bring cutting edge voice-based guest experiences to its guest rooms," said David Berger, CEO of Volara. "Volara's solution, which is custom tailored to meet the specific requirements of The Time Nyack, is running atop the Amazon Alexa platform. It puts the services of the hotel at the tip of guests' tongues, while always leaving a smile on their faces."

New York-based Volara is the provider of hospitality-specific software for devices like the Amazon Echo, turning the widely used hardware into a hotel business tool that guests actually want to use. When a Volara-powered Echo is deployed in a hotel room, guests can prompt Alexa with questions typically asked of a hotel concierge, valet, housekeeper or bellman. Responses from Alexa are tailored to the hotel's unique brand and are easily updated in real-time by hotel staff. The solution provides an easy, fun way for guests to request services when needed without the hassle of a call to the front desk.

To learn more about Volara's voice-hub, click here.

About The Time Nyack

Located in the historic Hudson Valley town of Nyack, just 30 minutes north of New York City, The Time Nyack opened in May 2016 as the first and only lifestyle hotel in Rockland County, making it a premier destination for unrivaled luxury in the area. Designed by award-winning architectural and interior design firm Glen & Co. Architecture, the hotel boasts whimsical décor and a refined and stylish aesthetic, melding art and history with a dash of urban energy to create a truly unique and inspired locale. Housed in a former factory turned recording studio, the boutique property features 133 loft-style guestrooms and suites, an outdoor pool deck and rooftop lounge with views of the Hudson River, over 4,000 square feet of private meeting and event space, including a 2,572-square-foot Ballroom, and fine dining at BV's Grill, an outpost of the famed Bobby Van's Steakhouses. Owned by WY Management and managed by Dream Hotel Group, The Time Nyack is the second hotel to debut in The Time Hotels collection and the first to open in the Hudson Valley.

About Dream Hotel Group

Dream Hotel Group is a hotel brand and management company with a rich, 30-year history of managing properties in some of the world's most highly competitive hotel environments. Home to its Dream Hotels, Time Hotels, The Chatwal and Unscripted Hotels brands, Dream Hotel Group encompasses three business lines: Proprietary Brands, Hotel Management and Dining & Nightlife. The Company is committed to the philosophy that forward-thinking design, service and guest experiences should be available across market segments. Dream Hotel Group is dedicated to offering travelers an authentic connection to their chosen destination through a truly original approach. For more information, please visit and follow @dreamhotelgroup on Twitter.

About Volara

Volara is THE provider of custom voice-based solutions to the hospitality industry. Volara's proprietary software creates a hotel business tool atop the leading hardware and natural language processing platforms. Volara's proven best practices ensure high utilization rates and an optimal guest experience - ensuring hotel guests' engagement is personal and remarkable. Volara enables hotels to serve guests more efficiently and subtly influence their behavior while leaving them with a warm feeling toward the brand. For more information, please visit

Media Contact:

Jodi Einhorn, Rubenstein Public Relations,

Katie Fontana, Dream Hotel Group,

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