This powerful integration leverages the recently announced Alexa for Business Platform announced by Amazon CTO Werner Vogels at AWS Re:Invent 2017 and turns the Amazon Echo into a hotel business tool that will have a direct positive impact on hotel KPIs.
Volara provides an easy, fun way for guests to request items, get recommendations, and generally engage with hotel staff and services without the hassle of picking up the antiquated landline telephone still found in every hotel room. Hotel guests can ask questions typically asked of a hotel concierge, valet, housekeeper or bellman.
"Alexa, ask the hotel to pick up my laundry."
"Alexa, ask the hotel to bring me towels."
"Alexa, ask the hotel to replace the light bulb in the bathroom."
Interactions like these are integrated seamlessly with SynergyMMS and immediately dispatched to the appropriate staff.
Alexa for Business enables the device management. Volara enables the content management and seamless integrations. SynergyMMS enables the management of the communicated tasks. The result of these three leading platforms working together is a powerful staff and guest facing tool uniquely tailored for hotels.
Volara engages guests by voice today in leading hotels including Westin Buffalo, Alexis Hotel by Kimpton Seattle, TheWit by Hilton DoubleTree Chicago, Hotel EMC2 by Marriott Autograph Collection, Best Western Hawthorne Terrace in Chicago, Acme Hotel in Chicago, Marina Del Rey Hotel and The Wayfarer, among many others.
"Volara's integration with SynergyMMS will enable new and measurable efficiencies in hotel service," said David Berger, CEO of Volara. "Clients of the joint-solutions can now serve their guests in a personal yet more efficient manner that guests love. Guests can make requests just by talking in their room and their requests are routed directly through SynergyMMS to the appropriate member of staff for fulfillment."
"While the Volara-SynergyMMS integration enables more efficient guest service, the solution also provides insights from aggregated interaction data that hotel management can use to improve guest services," noted John Clark, Vice President of SynergyMMS. "The future of hotel guest engagement is voice and SynergyMMS is proud to join Volara's voice hub for the hospitality industry. "
Volara enables hotels to extend their respective brands to the voice-medium. Use cases are custom-tailored to each hotel's business objectives, but some popular use cases include:
Volara provides hotels with a full service solution, including:
To learn more about Volara and the power of voice-based guest engagement, click here.
With SynergyMMS the many departments at a property enjoy the following benefits:
The primary solutions SynergyMMS offers are:
To learn more about SynergyMMS and how it is enabling efficiencies in guest service, click here.
SynergyMMS is the software solution employed by the world's largest and most successful Hospitality companies. Providing tools that are designed to support the roles of the many diverse users in a hotel, SynergyMMS offers non-technical, multilingual user-friendly interfaces for intuitive operation. SynergyMMS is a comprehensive maintenance management solution developed from 30 years of history in the industry. While SynergyMMS is comprehensive, it is also easy to use making it the ideal product. For the busy and often under-staffed hotel, SynergyMMS is the way work gets done. For more information, please visit www.synergymms.com.
Volara is THE provider of custom voice-based solutions for the hospitality industry. It's the only provider of voice-based solutions to the hospitality industry with the Alexa for Business Service Delivery Designation from Amazon and is a launch partner of Alexa for Hospitality. Volara's proprietary software creates a hotel business tool atop the leading smart speakers and natural language processing platforms. Volara's proven best practices ensure high utilization rates and an optimal guest experience that creates personal and remarkable engagement with brands. Volara is the largest manager of Alexa devices in the enterprise today and over a million people have used voiced-based solutions powered by Volara. To learn more about Volara, visit https://volara.io/.