Volara and SynergyMMS: Voice-Based Maintenance and Operations Support Integrated Solution

Joint solution creates a hotel business tool from popular Amazon Echo hardware

Visit us at HITEC booth 2408
13 December 2017
  • SynergyMMS
  • Volara and SynergyMMS:  Voice-Based Maintenance and Operations Support Integrated Solution
Volara Provides First Voice-Based Guest Engagement Solution for the Hospitality Industry

NEW YORK CITY – Volara, the voice hub for the hospitality industry, and SynergyMMS, the complete hospitality maintenance and operations support solution, today announced an integration that turns the Amazon Alexa into a powerful hotel business tool - driving efficiencies in guest service that are measurable and significant. The combined solution seamlessly connects guests to hotel staff and services by automated voice.

This powerful integration leverages the recently announced Alexa for Business Platform announced by Amazon CTO Werner Vogels at AWS Re:Invent 2017 and turns the Amazon Echo into a hotel business tool that will have a direct positive impact on hotel KPIs.

Volara provides an easy, fun way for guests to request items, get recommendations, and generally engage with hotel staff and services without the hassle of picking up the antiquated landline telephone still found in every hotel room. Hotel guests can ask questions typically asked of a hotel concierge, valet, housekeeper or bellman.

"Alexa, ask the hotel to pick up my laundry."

"Alexa, ask the hotel to bring me towels."

"Alexa, ask the hotel to replace the light bulb in the bathroom."

Interactions like these are integrated seamlessly with SynergyMMS and immediately dispatched to the appropriate staff.

Alexa for Business enables the device management. Volara enables the content management and seamless integrations. SynergyMMS enables the management of the communicated tasks. The result of these three leading platforms working together is a powerful staff and guest facing tool uniquely tailored for hotels.

Volara engages guests by voice today in leading hotels including Westin Buffalo, Alexis Hotel by Kimpton Seattle, TheWit by Hilton DoubleTree Chicago, Hotel EMC2 by Marriott Autograph Collection, Best Western Hawthorne Terrace in Chicago, Acme Hotel in Chicago, Marina Del Rey Hotel and The Wayfarer, among many others.

"Volara's integration with SynergyMMS will enable new and measurable efficiencies in hotel service," said David Berger, CEO of Volara. "Clients of the joint-solutions can now serve their guests in a personal yet more efficient manner that guests love. Guests can make requests just by talking in their room and their requests are routed directly through SynergyMMS to the appropriate member of staff for fulfillment."

"While the Volara-SynergyMMS integration enables more efficient guest service, the solution also provides insights from aggregated interaction data that hotel management can use to improve guest services," noted John Clark, Vice President of SynergyMMS. "The future of hotel guest engagement is voice and SynergyMMS is proud to join Volara's voice hub for the hospitality industry. "

Volara enables hotels to extend their respective brands to the voice-medium. Use cases are custom-tailored to each hotel's business objectives, but some popular use cases include:

  • Room requests
  • Concierge recommendations
  • Voice-only promotions
  • Personal greetings
  • Compendium information
  • Custom games
  • Loyalty programs
  • And many many more!

Volara provides hotels with a full service solution, including:

  • Custom Amazon Alexa skill that is only accessible by guests and staff on the hotel property
  • Proprietary dashboard that enables management of hotel content in real time, logging of all guest requests in real time, and aggregated data and analytics that will improve guest services decision making
  • Integrations into leading hotel software, including incident management systems, room controls, and SMS based guest engagement solutions
  • Proprietary hotel personality development which ensures the voice of the hotel is consistent with its brand
  • Hotel Branded Amazon Echo or Echo Dot hardware and collateral
  • Set-up, connectivity and installation of the solution across the property
  • Staff training and implementation of best practices to drive utilization and improve guest experience
  • Ongoing software customization, updates and support

To learn more about Volara and the power of voice-based guest engagement, click here.

With SynergyMMS the many departments at a property enjoy the following benefits:

  • Improved communication through multilingual tools
  • Increased guest satisfaction scores based on better quality of asset and faster response to issues
  • Real-time status updates of work in the system
  • User-oriented screens remove clutter and help users to focus on their tasks
  • Inspection results recorded in real-time
  • Trend analysis and comprehensive reporting
  • Accountability improvements since work is completely tracked

The primary solutions SynergyMMS offers are:

  • Guest Issues – priority handling and escalation of guest issues
  • Work Request – multilingual tools make it easy to capture issues
  • Preventive Maintenance – both rooms and equipment
  • Inspections – with each response recorded for detailed quality assurance
  • Reports – scheduler allows for selected reports to be delivered via email automatically
  • Intelligent Dispatching – allows work requests to automatically flow through the system and dispatch to the appropriate department

To learn more about SynergyMMS and how it is enabling efficiencies in guest service, click here.

About SynergyMMS

SynergyMMS is the software solution employed by the world's largest and most successful Hospitality companies. Providing tools that are designed to support the roles of the many diverse users in a hotel, SynergyMMS offers non-technical, multilingual user-friendly interfaces for intuitive operation. SynergyMMS is a comprehensive maintenance management solution developed from 30 years of history in the industry. While SynergyMMS is comprehensive, it is also easy to use making it the ideal product. For the busy and often under-staffed hotel, SynergyMMS is the way work gets done. For more information, please visit www.synergymms.com.

About Volara

Volara is THE provider of custom voice-based solutions for the hospitality industry. It's the only provider of voice-based solutions to the hospitality industry with the Alexa for Business Service Delivery Designation from Amazon and is a launch partner of Alexa for Hospitality. Volara's proprietary software creates a hotel business tool atop the leading smart speakers and natural language processing platforms. Volara's proven best practices ensure high utilization rates and an optimal guest experience that creates personal and remarkable engagement with brands. Volara is the largest manager of Alexa devices in the enterprise today and over a million people have used voiced-based solutions powered by Volara. To learn more about Volara, visit https://volara.io/.

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David Berger