Hotel Tech Report recognizes Whistle as 2018's top rated Guest Messaging Platform based on data from thousands of hoteliers in more than 40 countries around the world. Over 100 of the world's elite hotel technology products competed for a chance to win this prestigious title.
With over 85% of travelers carrying their smartphone, Whistle's customer service platform enables hundreds of hotels to use text messaging and mobile messaging to communicate in real-time with guests and staff. Hotels use Whistle to boost guest engagement, improve customer service scores, increase online reviews, and streamline hotel operations. The messaging service provides a convenient and efficient method of communication for all travelers.
"Whistle is more than just a communication tool, it's a necessity to get ahead in the market. Technology has evolved our way of communication, from having a formal conversation lasting minutes, to starting and ending in seconds. Whistle allows properties to learn more about their guests, in order to personalize their guest services," says Taelor Barrett, Reservations Manager at the Doubletree by Hilton in Flagstaff, Arizona.
"For any industry it's important to be where customers are for both marketers and operators. It's no secret that our guests spend hours each day glued to their mobile devices. Companies like Whistle help hotels manage communication to improve satisfaction scores and streamline operations," says Hotel Tech Report co-founder Adam Hollander.
"Messaging is the way forward in customer service, as phone systems grow increasingly frustrating at today's pace," says Christopher Hovanessian, Whistle's cofounder and CEO. "Mobile messaging has proven to be the preferred channel of engagement for guests, resulting in a dramatic reduction of phone calls and an increase in guest satisfaction."
To read more, head to Whistle's profile, hoteltechreport.com/company/whistle/
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At Whistle, we believe there is a better way to run your hotel. A more efficient, less invasive way where guests are engaged from booking through departure. We're passionate about what we do, and our mission is to help hotels achieve it. We focus on bridging the gap between your guests and your team, simplifying the experience for everyone involved. Through our software, Whistle's goal is to become the digital front desk for your hotel, reducing the workload of your staff while elevating the guest experience.
For more information, visit www.trywhistle.com.