With new advances being made on a daily basis, modern hotels around the world are starting to catch up in terms of technology. Most of them now use virtual reality (for employee training programs and offering pertinent information to the customer), in addition to wearables (smart electronic devices), robots, chatbots, or Artificial Intelligence applications aiming to optimize the services offered to their customers, who are eager to enjoy new experiences. Hotel technologies are changing the industry.
The growing expectations of the guests about hotel services have become one of the biggest reasons to implement new hotel technologies in the hospitality sector that, aware of the business opportunities that tourism implies, doesn't want to stay behind the international competition.
The increase in IT investment continues to place the hotel sector at the forefront of the global industry. Currently, and in order to meet the customer's technological expectations, the hospitality sector has been investing mainly in three areas:
Travel Technology
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