With Whistle's platform hotels have the ability to use SMS text messaging and mobile messaging to communicate in real-time with guests and staff. The messaging service provides a convenient and efficient method of engagement for all travelers.
Read how Heritage Hotels and Resorts, Inc. has been able to effectively gauge in-stay guest satisfaction while identifying and rectifying any potential service concerns, resulting in a positive impact on guest service scores. Since adopting Whistle, Heritage Hotels and Resorts, Inc. has reduced call volume to their front desks and increased overall communication with guests throughout their journey. They have been able to elevate the guest experience on-property, and cater to the guest's preferential method of interaction.
Whistle is the number-one rated Guest Messaging platform. With over 85% of travelers carrying their smartphone, Whistle allows Hotels and guest to communicate via SMS Text Messaging and Mobile Messaging pre, during, and post-stay. Whistle enhances customer service through real-time guest engagement, helping boost service scores while streamlining internal communication and operations through team messaging.