Voice, Digital Signage, In-room Controls - Oh My! ALICE Leads the Way With Industry Open API

ALICE, the hospitality industry's leading operations platform, uses their Open Application Programing Interface (API) infrastructure to streamline communication between technology solutions, and to provide the hospitality industry with cutting-edge integrations. ALICE's Open API integrates directly with your hotel's app, website, property management systems (PMS), and more, to provide comprehensive solutions to better enhance staff operations and the guest experience for our hotel partners. ALICE leads the way when it comes to rallying the industry around the power of APIs. ALICE's CTO, Dmitry Koltunov, helped spearhead the creation of HTNG's new API Registry, which brings together all vendor API and integration information.

ALICE will showcase their innovative Open API integrations and complete suite of hotel management and guest engagement products at this year's HITEC in Houston, June 18-22, at Booth 2319. Schedule an appointment with the ALICE team here.

ALICE joins all staff departments onto a single operations platform to streamline staff operations and enhance the guest experience. ALICE's suite of products include front of house tools for your Concierge, Front Desk and Guest Services teams, and back of house tools for Maintenance, Housekeeping, Front Desk, Security, and Food & Beverage. ALICE acquired concierge technology provider GoConcierge in 2017 to augment its technology and customer service offering.

Here are a few ways ALICE has extended their core operations offering with innovative partner integrations:

• Read how ALICE is bringing a new standard of hotel room convenience with Amazon Alexa powered by Volara. Now when the guest gives an "Alexa" voice command, the guest's request syncs with the ALICE task management platform for staff, making it easy for hotel staff to track and complete. The result is guests that feel at home, and staff that aren't overwhelmed by yet another communication channel with guests.
• Learn how the ALICE-Percipia partnership provides a convenient way to create and deliver itineraries without leaving the lobby. When a concierge creates an itinerary for the guest, this itinerary can be displayed via Percipia's in-room device, LATITUDE. This provides the guest with a convenient way to stay on top of their schedule, and the concierge with a user-friendly way to share their work with the guest.
• Discover how The Greenwich Hotel increased their guest engagement rate by over 80% through ALICE's Open API. Thanks to the partnership between tablet provider Alta, and hotel operations platform ALICE, guests at the Greenwich Hotel can now request services and amenities from the hotel as well as discover anything they'd need to know about the surrounding neighborhood, all without having to stop by the front desk or pick up a phone.

If you're looking for technology to improve your staff operations and guest satisfaction, stop by Booth 2319 to learn more about what other experiences might be possible via our API and integrations, and see a live presentation of our technology. Hoteliers interested can book a meeting in advance, for a personalized demo of ALICE.

About ALICE

ALICE is the leading all-in-one hospitality operations platform that enables hotel staff to do their most impactful work. Task management, real-time communication, and operational analytics reduce the complexity and chaos of hotel operations providing the transparency and flexibility needed to run efficiently. Founded in 2013, ALICE works with more than 2,500 hotels and tens of thousands of hotel staff across many of the world's leading brands, including Hilton Hotels & Resorts, Graduate Hotels, and Grupo Posadas. ALICE won 7 HotelTechAwards in 2022: winner of Best Concierge Software & Best Housekeeping Software; finalist for its Guest Messaging, Maintenance, and Staff Collaboration Tools; Top 10 People's Choice; and Top 10 Best Places to Work in Hotel Technology for the fifth straight year. https://www.aliceplatform.com/.

Information Technology Lodging Industry Innovation Guest Experience