Silver Reef Casino Hotel Spa to Streamline Operations and Improve Guest Satisfaction with Agilysys Solutions

ALPHARETTA, GA. -- Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that the Silver Reef Casino Hotel Spa has selected a number of Agilysys solutions to streamline operations at their property in Ferndale, Washington. The management team has chosen to implement Visual One®, InfoGenesis® POS and Eatec® to help drive operational excellence while improving the guest experience. The implementation will begin with Visual One Property Management System and later incorporate the two other solutions.

 

"We are excited for this partnership with Agilysys and look forward to deploying these products at our property," said Tony Antalan, Chief Technical Officer at Silver Reef Hotel Casino Spa. "These solutions will give us a 360-degree analytical view of our guests, allowing us to better provide them with the highest quality gaming, dining and entertainment experience. The Agilysys solutions will modernize our operations and allow us to bring added focus on the strategic elements of our business. Our team finds these systems to be very intuitive, and we don't see a situation where the end-user will have a hard time interfacing with it, which made our training much easier. The Silver Reef Casino Hotel Spa team members are very excited about the new solutions from Agilysys, and we can't wait to start using it."

 

The Silver Reef Hotel Spa has 206 rooms and suites available to guests, including Diamond, Ruby, Emerald and Sapphire specialty suites on the hotel's Diamond Executive floor level. The casino gaming floor features more than 50,000 square feet of entertainment and the property offers several dining options. Guests can also enjoy the on-site spa, fitness center, pool as well as a meeting and events space. The management team at the property was looking for an integrated solutions suite that would allow them to get a full view of the customer journey across the property, including the casino. Agilysys' solutions will enable the property operators to obtain a single view of the guest, allowing them to improve the guest experience and increase revenue.

 

"We are pleased to welcome Silver Reef Casino Hotel Spa to our industry-leading stable of gaming customers," said Don DeMarinis, Senior Vice President of Sales, Americas at Agilysys. "The combination of Agilysys solutions they have chosen will ensure integrated operations and provide the staff with access to valuable guest information across every interaction. This will enable them to deliver a superior guest experience and increase revenue-generating opportunities."

 

The Silver Reef Casino Hotel Spa has chosen the following Agilysys Solutions:

 

• Visual One® PMS - a comprehensive and fully integrated property management system that offers a wide range of features and functionality, including front office operations, guest history, housekeeping, reservations management and more. Its user-friendly screens are laid out in a logical format, with quick-feature icons and drill-down capabilities. The system also offers optional modules for accounting, activities, club management, comp accounting, condo accounting, guest marketing, sales and catering, and spa management.
• InfoGenesis® POS - an award-winning, comprehensive point-of-sale system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. Its strong reporting and analysis features, enterprise-grade menu and item configuration capabilities, and multi-language support drive service flexibility and increased operational efficiency.

 

• Eatec® - a full-featured inventory, procurement and production system designed specifically for the hospitality and foodservice industries. Along with its core purchasing, inventory, recipe, forecasting, production and sales analysis functions, the software also offers modules for catering, cycle planning, retail management, nutrition and allergens.

About Agilysys

Agilysys is well known for its long heritage of hospitality-focused technology innovation. The Company delivers modular and integrated software solutions and expertise to businesses seeking to maximize Return on Experience (ROE) through hospitality encounters that are both personal and profitable. Over time, customers achieve High Return Hospitality by consistently delighting guests, retaining staff and growing margins. Customers around the world include: branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. The Agilysys Hospitality Cloud™ combines core operational systems for property management (PMS), point of sale (POS) and inventory and procurement (I&P) with Experience Enhancers™ that meaningfully improve interactions for guests and for employees across dimensions such as digital access, mobile convenience, self-service control, personal choice, payment options, service coverage and real-time insights to improve decisions. Core solutions and Experience Enhancers are selectively combined in Hospitality Solution Studios™ tailored to specific hospitality settings and business needs. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific, and India with headquarters located in Alpharetta, GA. For more information visit Agilysys.com 

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