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12 July 2018

Maestro PMS Browser-Based Software Suite Optimizes Guest Experience, Improves Staff Productivity for 10-Property Cape Resorts

Maestro Multi-Property Centralizes Cross-Selling, Integrates Activity & Spa Management, Event Sales, Owner Relations and Guest Service for Award-Winning Destination

  • Maestro PMS Browser-Based Software Suite Optimizes Guest Experience, Improves Staff Productivity for 10-Property Cape ResortsMaestro PMS Browser-Based Software Suite Optimizes Guest Experience, Improves Staff Productivity for 10-Property Cape Resorts

When Cape Resorts made the decision in 2008 to update operations at its growing collection of historic beachside resort properties, it turned to Maestro PMS. Today Cape Resorts centralizes property management, reservations, spa and activity management, and event sales for 366 rooms spread across 10 hotels with Maestro's Multi-Property Management suite of integrated modules.

"The Maestro PMS integrated Multi-Property Management System makes our entire enterprise more efficient and optimizes our guests' experience," said Colin Stevens, Director of Technology at Cape Resorts. "We use Maestro to automate central reservations and property management, and to operate our full-service Sea Spa at Congress Hall. Maestro's integrated Sales & Catering System manages all corporate and social event sales for all our venues. The Maestro Owner Management system also automates our condo hotel operation. Maestro even handles our bicycle rentals." Cape Resorts also implemented the Maestro Web Browser Version in its on-premise servers in January 2018. "Maestro Web enables our staff to log onto the system from any mobile device. This makes the system more flexible. We have seen a great improvement in staff productivity with Maestro Web."

Maestro's integrated platform streamlines Cape Resorts' reservation and check-in process by putting all guest and property information in one central database. Stevens said, "Maestro's single-image database makes it easy to cross-sell our hotels from one reservations office. Our team can maximize bookings because they can offer all our properties and room types on one screen to deliver an optimal guest experience. Maestro is always working to improve its systems."

Warren Dehan, Maestro PMS President said, "We are proud of our 10 year relationship with Cape Resorts. Our team strives to bring value to each customers' operation. Our long-term relationships with Cape Resorts and other clients are important because Maestro learns from each unique operation. Cape Resort's insights on how to strengthen our systems and service helps Maestro continue to be innovative and competitive with both its solutions and service offerings."

Cape Resorts collection of luxury hotels, inns and cottages has provided generations of travelers with seashore memories and holiday traditions. Its properties include Congress Hall, Congress Place Suites, The Virginia, The Virginia Cottages, Beach Plumb Farm Cottages, Beach Shack, Sandpiper Beach Club, The Star Inn, and Barons Cove Sag Harbor. The company also offers nine dining outlets, its award winning Sea Spa, and many attractive venues for weddings, social and corporate events. Click here for more information on Cape Resorts.

The Maestro Property Management System delivers flexible and scalable deployment options with identical full-featured web browser or windows solutions available in the cloud or on premise. Maestro's revenue-generating property software tools and services increase profitability, drive direct bookings, centralize operations, and provide personalized and mobile guest service tools to enhance the guest experience. Click here for more information on how to engage and socialize with Maestro PMS.

About Maestro PMS
Maestro is the preferred cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro's PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile apps to increase profitability, drive direct bookings, centralize operations, and enable operators to engage guests with a personalized experience. For over 40 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro.


Property TechnologyBoutique & LifestyleLodging IndustryGuest ExperienceGlobal

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