A small hotel with a big heart, Harbor House is a quiet little inn off the Santa Barbara coast that enjoys a loyal following of repeat guests who praise the property's quaint ambiance, charming rooms and friendly service.
Before Guestfolio CRM, the independent hotel didn't have the right tools to communicate with guests or publicize positive comments. The hotel relied on the OTAs for awareness in the market and commission rates took a healthy chunk of booking revenue.
In less than a year, Guestfolio CRM made a huge positive impact on Harbor House, delivering amazing results.
980 N. Federal Highway, Suite 200
Boca Raton, FL 33432
Casey Munck is Senior Marketing & Communications Manager at Cendyn, where she oversees the Americas market. In her role at Cendyn, Casey manages content marketing, lead generation, communications, social media and thought leadership. She resides in Florida, working out the Cendyn headquarters in Boca Raton.
Senior Marketing & Communications Manager