Expedia Group’s launches Guest Insights tool globally

Expedia Group has announced the global launch of Guest Insights, a solutions-driven insights tool for hotels

29 October 2018

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As part of the Expedia Group's Partner Central suite of offerings, Guest Insights leverages current property, competitive and market intelligence to inform properties of their guest's travel motivations and booking behavior, allowing partners to identify opportunities to reach and convert travellers in a strategic way.

Benoit Jolin, SVP, global product and design, Expedia Group, said: "Partners acknowledge the importance of understanding their guests, but until now have lacked the appropriate tools to access comprehensive guest motivations for their own properties or market. With Guest Insights, hotels are able to understand their demand patterns on a much deeper level."

From guest origin information to average daily rate (ADR) to average booking window, Guest Insights provides hotels with unrivaled access to key data across time and markets.

Insights available to hoteliers include visibility into where customers are coming from, average length of stay, average cancellation rate and other historical information and key insights to maximise their distribution in the Expedia Group lodging marketplace.

The business intelligence tool also allows lodging partners to filter the data by country or region, and through an integrated recommendation engine, hoteliers receive custom, targeted suggestions related to marketing strategies based on the data provided in their analytics report.

Marketing solutions are offered as part of the tool to help lodging partners build targeted, insights-led campaigns across different markets. Guest Insights data is refreshed in near real-time for accurate, up-to-date reporting, allowing users to strategically address any immediate challenges and swiftly implement the right solutions.

Jolin continued: "By listening to partners who work with us on a daily basis, we were are able to best leverage our technology and know-how, to build a solution which gives our partners a comprehensive view of travel demographics and demand patterns, solving one of their everyday challenges."

Following a pilot programme with hotel partners in several global markets, Partner Central Guest Insights is now available in 27 languages to partners in nearly 200 countries and territories around the world.

About Expedia Group

Expedia Group (NASDAQ: EXPE) is the world's travel platform. We help knock down the barriers to travel, making it easier, more enjoyable, more attainable and more accessible. We are here to bring the world within reach for customers and partners around the globe. We leverage our platform and technology capabilities across an extensive portfolio of businesses and brands to orchestrate the movement of people and the delivery of travel experiences on both a local and global basis. Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, Expedia® CruiseShipCenters®, Classic Vacations®, Traveldoo®, VacationRentals.com and SilverRail™.

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Expedia Group, Inc.

333 108th Avenue NE
Bellevue, WA 98004
United States
Phone: 1.425.679.7200
www.expediagroup.com