First Deployment of Volara-powered Alexa Technology in Mexico Debuts at Viceroy Los Cabos

Viceroy Los Cabos selects Volara to power voice technologies in guestrooms

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30 October 2018
Volara Provides First Voice-Based Guest Engagement Solution for the Hospitality Industry

New York – Volara - the voice hub for the hotel industry - has been selected by Viceroy Los Cabos to provide voice technology within the guestrooms at the iconic, award winning resort. Viceroy Los Cabos, located on the Sea of Cortés in Baja California, is the first property in the Viceroy Hotel Group portfolio to enable voice-based conversations with their guests managed in real-time and securely integrated into existing hotel technologies by Volara's software.

Volara provides conversation management and secure integrations for 98 percent of the hotels using Alexa technology in the United States today, and installation at Viceroy Los Cabos marks the first deployment of Volara-powered Alexa devices in Mexico. Volara's patent-pending Accuracy Engine ensures that Viceroy Los Cabos guests will receive the information, recommendations and services they request.

At Viceroy Los Cabos, Volara's secure integrations hub is providing a frictionless voice interface to ALICE, the leading work order management system for hotels, and Innspire, the leading guest room entertainment system.

"It is our mission at Viceroy Los Cabos to deliver a one-of-a-kind lifestyle experience, and Volara's voice technology — that inspires and engages our guests during their stay — will help make those interactions even more memorable for our guests," said Martin Kipping, General Manager of Viceroy Los Cabos. "We believe voice technologies like the Volara-powered Amazon Alexa will help us to accurately and securely deliver to guests the amenities and services they want the first time, every time."

First Deployment of Volara-powered Alexa Technology in Mexico Debuts at Viceroy Los Cabos

"We are honored to be serving as the provider of voice technologies for Viceroy Hotel Group,"
said David Berger, Volara CEO. "This deployment is just the beginning of our partnership with this modern luxury hotel brand. Not only are we delivering robust guest privacy and data security measures to the Viceroy Los Cabos, but through this relationship, Viceroy Hotel Group will be well positioned to provide a brand consistent guest experience on the popular voice assistant best suited for each of its unique properties across the globe."

About Viceroy Los Cabos

Viceroy Los Cabos is located in the heart of San José del Cabo on the Coast of Baja California. The 194-room beachfront property faces the Sea of Cortes and embodies the essence of water throughout its architecturally stunning design. Resort amenities include a cinema room for movie screenings, versatile meeting spaces and lively restaurants and bars. Upon re-opening, the property will present a new, energized lobby and arrival experience, beach pool and bar, expanded luxury spa, and redesigned state-of-the-art fitness center curated by Los Angeles-based celebrity trainer, Harley Pasternak. Viceroy Los Cabos is Viceroy Hotel Group's 15th property worldwide and the latest addition to its Icon Collection portfolio. For more information, visit viceroyloscabos.com. Follow Viceroy Los Cabos on Instagram, Facebook, and Twitter.

About Viceroy Hotel Group

Viceroy Hotel Group inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each and every guest. Viceroy destinations are segmented into three distinct portfolio tiers to help travelers find exactly

the kind of experience they're looking for. The Viceroy Icon Collection properties include epic hotels and resorts in Los Cabos, Chicago, Dubai, Beverly Hills, Riviera Maya, Snowmass, and St. Lucia, with forthcoming openings in Algarve, Buenos Aires, Panama, and Vietnam. The Viceroy Lifestyle Series hotels and resorts are found in attitude-led destinations including New York and Santa Monica, with a forthcoming opening in Serbia. The Viceroy Urban Retreats in San Francisco have an independent spirit and bold, eccentric personalities. Viceroy Hotel Group is a member of the Global Hotel Alliance (GHA) DISCOVERY, a unique loyalty program offering exclusive benefits and experiences to its members at over 500 hotels around the world. For more information, visit

www.viceroyhotelsandresorts.com. Follow Viceroy Hotel Group at facebook.com/viceroyhotelgroup and on Instagram and Twitter @viceroyhotels.

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About Volara

Volara is THE provider of custom voice-based solutions for the hospitality industry. It's the only provider of voice-based solutions to the hospitality industry with the Alexa for Business Service Delivery Designation from Amazon and is a launch partner of Alexa for Hospitality. Volara's proprietary software creates a hotel business tool atop the leading smart speakers and natural language processing platforms. Volara's proven best practices ensure high utilization rates and an optimal guest experience that creates personal and remarkable engagement with brands. Volara is the largest manager of Alexa devices in the enterprise today and over a million people have used voiced-based solutions powered by Volara. To learn more about Volara, visit https://volara.io/.

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